First Premier Home Warranty

Marissa, Pahrump, NV

On May 04, 2023

Company wouldn’t cover anything for my heater due to their made up excuse of a short to a ground which after reading other reviews they use that reason for everyone to get out of covering the AC/heater unit. I also asked in writing (by email) for a refund for my second year with them back in Dec 2022 and have not received that refund back and we’re in May 2023. I’ve also tried to get in ..Read Full Review

Company wouldn’t cover anything for my heater due to their made up excuse of a short to a ground which after reading other reviews they use that reason for everyone to get out of covering the AC/heater unit. I also asked in writing (by email) for a refund for my second year with them back in Dec 2022 and have not received that refund back and we’re in May 2023. I’ve also tried to get information from them about it and they won’t give an answer but that they won’t refund because I’ve left a bad review. If I could rate zero stars I would. ..View less

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Elena Romero, Peoria, AZ

On Apr 17, 2023

BUYER BEWARE!!! This company is the worst!!!!! If there was an award for lying cheating and stealing from trusting people they would take home the gold. My AC unit is not repairable, the tech (the ones they hire btw) Says he's going to put in for complete replacement. 72 hours later the guy tells me it is regrettably denied. There is a clause within a clause within a clause where they can "regr ..Read Full Review

BUYER BEWARE!!! This company is the worst!!!!! If there was an award for lying cheating and stealing from trusting people they would take home the gold. My AC unit is not repairable, the tech (the ones they hire btw) Says he's going to put in for complete replacement. 72 hours later the guy tells me it is regrettably denied. There is a clause within a clause within a clause where they can "regrettably" deny ANY claim!!!!! DO NOT BUY THIS WARRANTY!!!!!!!!! You're Welcome. ..View less

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varthi NC, Brooklyn, NY

On Apr 14, 2023

I regret obtaining a plan from them and do not recommend this company to anyone. I bought a plan based on reviews and because it was less expensive than competitors, but later I discovered it was all a scam. I've ever received a worse service. Please don't act on the basis of the reviews. Every time you file a service request, the vendor's contact information is delivered, yet they never respond. They wi ..Read Full Review

I regret obtaining a plan from them and do not recommend this company to anyone. I bought a plan based on reviews and because it was less expensive than competitors, but later I discovered it was all a scam. I've ever received a worse service. Please don't act on the basis of the reviews. Every time you file a service request, the vendor's contact information is delivered, yet they never respond. They will then ask us to proceed with the technician of our choice and file a request for reimbursement . I have to make numerous phone calls and write numerous emails to find out the progress each time I submit a claim request. Although my agreement clearly states that it is covered, they claim that it was submitted for underwriter review and that it was ultimately denied because it won't cover.If you phone them repeatedly, they put you on hold with no answer. I am planning to file legal action. ..View less

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Patricia, Kansas City, KS

On Apr 08, 2023

Since i signed up with FIRST PEMIER HOME WARRANTY company in October 2022, i have been very disappointed. On December 30th i filed a claim to have a plumber clean out drain that was flooding my basement. When i submitted the invoice , the claim was approved on January 9th, Then it wasn't until February 16th that i received a very small amount in compensation for repair. After repeated phone calls, i wa ..Read Full Review

Since i signed up with FIRST PEMIER HOME WARRANTY company in October 2022, i have been very disappointed. On December 30th i filed a claim to have a plumber clean out drain that was flooding my basement. When i submitted the invoice , the claim was approved on January 9th, Then it wasn't until February 16th that i received a very small amount in compensation for repair. After repeated phone calls, i was finally informed that because the invoice didn't have "PAID" written on it, that they only approved this claim out of "Good will".? What the ? So, to complicate matters, i came home from work in early January and my heater wasn't working. I immediately called my service heating cooling repair company to fix furnace. When i called FP and told them that i had to have my furnace repaired, and It was an emergency ...FP told me that i can only submit ONE claim at a time. and no worries, when the basement claim is closed just send us the paid invoice for heater repair. Okay, So when the basement claim was FINALLY closed on Feb 16th 2023 i immediately submitted a paid invoice to FP for furnace repair on Feb 21st.... Of course i didn't hear anything from FP So i called, and spoke w a very rude agent who wouldn't give me his name, but he did inform me that this claim for heater repair was DENIED because i didnt get FP approval to have the furnace repaired .? WHAT THE ? I now know that FP has very strict protocol policies on submitting claims, and anyone can be denied on one of their made up technicalities.... and with all the loopholes and "not following protocol" It's almost impossible to get anything appvoved. I WILL NEVER USE FP AGAIN...... However in their defense, if you insist and press them, they will finally agree to speak w/ you about the 'PROPER PROTOCOL PROCEDURES". At least they will give u a little info on filing a claim, but don't worry, they will find a reason not to approve you're claim They have no TRANSPARENCY w/ this company.... I would try and ask for a partial refund, but i know that they will tell me I didn't follow the proper protocol for cancelling my warranty. What a joke! UPDATE: Since first posting this complaint a few months ago, thing have gone from bad to worse. I called around 1st of April 2023 to file a claim to have my washer repaired. It was leaking water. So this time i used theyre recommended appliance Repair company. On the day Consemaca app. repair guy was to look at washer... well guess what... He never showed up. And he will not return my calls. Nothing. I also am unable to reach FP by phone to request another appliance repair company. Every time i call First Premeir puts me on hold and eventually the call disconnects. However, GOOD NEWS.... I reached their answering service this morning, only to find out that FP is closed for the weekend. But she will send a message to the company and they will call me back asap. RIGHT! I think i have a better chance at winning the lottery than getting a return phone call from First Premier home warranty company. What do you think...? I would rate this company at a -0 ..View less

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Afsar Ali, Seattle, WA

On Feb 22, 2023

DO NOT GET THIS WARRANTY COMPANY! They are Scamming us to get money but not provide service. Amazing sales guys but will not cover your claim. I paid for 6 years and after a year when I finally had a claim they made up things to not approve my claim and To** Pea**** - Operations Manager was extremely rude and accusatory although i provided all the supporting documentation. You will do more work with 0 ..Read Full Review

DO NOT GET THIS WARRANTY COMPANY! They are Scamming us to get money but not provide service. Amazing sales guys but will not cover your claim. I paid for 6 years and after a year when I finally had a claim they made up things to not approve my claim and To** Pea**** - Operations Manager was extremely rude and accusatory although i provided all the supporting documentation. You will do more work with 0 outcome. They just want your money. I paid for a specialist to come diagnose my HVAC system and they gave their recommendation to First Premier Home Warranty, I had to call and reach out over 6 times to get a status and next steps then they asked for 3 years of maintenance report which i provided and then they asked for proof of payments which point i was fed up as i spend more hours trying to provide reasonable documentations then i should! Next, ask for my birth certificate?? When I asked to have my money refunded and whom I can talk to about this deeply unsatisfactory service they wouldnt provide that info and got extremely rude. I would have rather flushed that money down the toilet then pay to company that just wants to scam you when you need them the most. ..View less

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Erik Steinberg, Englewood, CO

On Feb 17, 2023

First Premier Home Warranty is a scam and fraudulent. They promise to repair or replace the item in your home. However, they have a clause that states they can offer a cash pay out for the broken item. This gives them the opportunity to walk away from any claim for Pennie’s on the dollar. Example: I need to have my dishwasher fixed. Instead of repairing the dishwasher, which is a $500 repair, they ..Read Full Review

First Premier Home Warranty is a scam and fraudulent. They promise to repair or replace the item in your home. However, they have a clause that states they can offer a cash pay out for the broken item. This gives them the opportunity to walk away from any claim for Pennie’s on the dollar. Example: I need to have my dishwasher fixed. Instead of repairing the dishwasher, which is a $500 repair, they said it wasn’t worth the repair and offered me $126 to go away. They can choose to do this with any item in any home. This group is a scam. Don’t pay the money for a policy no matter how great of a deal they promise. ..View less

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Larry David, Wickatunk, NJ

On Dec 06, 2022

Our agent was helpful and knowledgeable in providing us with the details we needed in deciding to purchase a home warranty. The whole process was very easy, and they gave us the best price deal for our warranty. The coverage was the best I found, and they offer incentives to earn extra months of coverage for free! We hope we never have to use the policy, but it’s comforting to know that we are c ..Read Full Review

Our agent was helpful and knowledgeable in providing us with the details we needed in deciding to purchase a home warranty. The whole process was very easy, and they gave us the best price deal for our warranty. The coverage was the best I found, and they offer incentives to earn extra months of coverage for free! We hope we never have to use the policy, but it’s comforting to know that we are covered if we do. Thanks! ..View less

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Laurie Smith, North Las Vegas, NV

On Nov 04, 2022

I am so unhappy with this company. They stated one thing on the phone and once I got my contract because they had my money, now they don't fix electrical, nor stoves. What? I have text documentations from before 10/24/22 and no calls back, no work orders set up. Today is 11/3/22. you call they let the phone ring until it hangs up.

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Donna Oswald, Fort Worth, TX

On Sep 21, 2022

this company sent a plumber out on 07/01...this plumber never looked for the water leak ..so i requested another plumber in which i lost a day of pay and they never showed, i called this company again and stated it was foundation leak and to my knowledge a drain in the interior can be fixed on the interior. this company just writes you off and you are telling them the leak was never looked at ...i do not ..Read Full Review

this company sent a plumber out on 07/01...this plumber never looked for the water leak ..so i requested another plumber in which i lost a day of pay and they never showed, i called this company again and stated it was foundation leak and to my knowledge a drain in the interior can be fixed on the interior. this company just writes you off and you are telling them the leak was never looked at ...i do not recommend this company as i found they are not bbb certified , but i will introduce them. ..View less

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Marty Costello, Austin, TX

On Aug 16, 2022

This company is a classic bait and switch and then they strong arm you into accepting payment outside agreed terms. I field 2 claims, 1 for a garbage disposal and 1 for an AC repair. First off, it was over 100 degrees and it took them over a month to get a repair company to fix my AC unit. The tech no showed the first time. First Premier was unhelpful in assigning another tech or getting it resolved. ..Read Full Review

This company is a classic bait and switch and then they strong arm you into accepting payment outside agreed terms. I field 2 claims, 1 for a garbage disposal and 1 for an AC repair. First off, it was over 100 degrees and it took them over a month to get a repair company to fix my AC unit. The tech no showed the first time. First Premier was unhelpful in assigning another tech or getting it resolved. They kept telling me to call and schedule. I had to pay out of pocket to get the repair made by a different company. 2nd claim for a garbage disposal went better until it came time for payment. Forget the trip charge you agree to pay. The CSR that filed my claim said I had to pay the full amount to the vendor and then they reimburse me. He was rude, pushy and argumentative to myself and the vendor. I paid $570 to the vendor because the CSR left me holding the bag and refused to pay. Then 3 days later First Premier sends me an agreement form for $150 saying that is all they would pay unless I sent a paid invoice. I sent the paid invoice and have been asking for a week if it would be revised. Now it seems to fallen into the black hole of First Premier Customer Service. Stay away from this company. If you don't believe me, read the reviews on BBB site. There are numerous claims in 2022 alone that are similar. I wish I would have seen them. Even worse, I am stuck with them for another year and I cant cancel my contracts because no one returns calls or emails. ..View less

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Jimmy L Pitts, Lewisburg, TN

On Aug 03, 2022

my claim for my minor ac repair was approved but they never sent my check to me and i was out 208.00. they canceled my policy and kept my 446.87. thet refuse to help me in any way.

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mike sizemore, Allen, TX

On Jul 26, 2022

If there was a negative star these clowns would get it, no service, no help, no phone answering. They use sub par contractors, read the contract careful they exclude almost every possible scenario so that you wont get service. You have been warned

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Larry David, West Long Branch, NJ

On Jun 29, 2022

Amazing! after my first claim with them they came down to fix my dryer and had the new one replaced for me. Thank you tys** in claims for assisting on my claim

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Amalia, Pittsburgh, PA

On May 20, 2022

A bunch of ... All the reviews are fake, check the reviews profiles: you can pay for them online. Another issue (again): There is an AC unit that is broken, and the technician has asked the home warranty company to replace it. After weeks asking First Premier Home Warranty to give a deadline in order to change the AC unit I have received a call from a salesman telling me that If I renew the policy (ren ..Read Full Review

A bunch of ... All the reviews are fake, check the reviews profiles: you can pay for them online. Another issue (again): There is an AC unit that is broken, and the technician has asked the home warranty company to replace it. After weeks asking First Premier Home Warranty to give a deadline in order to change the AC unit I have received a call from a salesman telling me that If I renew the policy (renewal date for the 06.15.22) they will cover the claim. This is unethical and illegal. Just my two cents: buyer beware :( ---------------------------------------------------------------------- Good afternoon, May you kindly tell me what your home warranty company is for? I am supposed to pay a $60 fee for a service call fee as agreed on my contract and today's plumber is asking me $175. This is not the first time that this happens, the previous times I have paid the total service, given that the contractor/handyman/technician were already at the home and wanted to fix the issue (I am a landlord and I have paid $3,350 to insure 9 units, I got a 'special' price for that and luckily I didn't incur on the regrettable mistake of taking a policy for 5 years, even the sales person was hard trying to). I have been dealing with your company all this year and NOT a Single Claim has been satisfied. Your job is not sending to the customer's house shoddy companies that don't want to honor the home warranty contract. I am going to report your company to the BBB, I guess all the reviews at TrustPilot are fake, well, I am seeing that the last ones might be correct since people are experiencing things like myself. And those in Google as well: it's impossible to get such reviews except from paying a hefty fee to an online marketing vendor (quite unethical, by the way). I am going to request a refund of my policy, which has proven useless so far, what a waste of time and money: $3,350 to the bin, excluding the emotional/time toll taken from the many mails, calls, appointments and the consequent upsetting of my tenants and myself for not fixing anything, Amalia ..View less

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Kevin Osborne, Richland, WA

On Apr 12, 2022

Most expensive, unethical racket in Home Warranty business. Bought a 6 year, $2,500 warranty. (Monthly cost: $34.72 a month). Had 2 claims. Both deemed irreparable. Fought for 25% and, 10% for payouts! Cancelled after 10 months. Had to fight to get a $600 refund!!! Expected around $2,150 for 10 months.

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Stacie Campoy, Florence, AZ

On Mar 29, 2022

the most unprofessional company I have ever dealt with constant lies refuses to respond to any emails or phone calls still waiting on my refund going on 2 months now taking it to small claims or arbitration 3/30/2022

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Micky Mcphearson, Brooklyn, NY

On Nov 24, 2021

I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician call ..Read Full Review

I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them! ..View less

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Mark Jurek, New York, NY

On Oct 19, 2021

My experience is from more than 1 property I purchased the warranty on. Called in for assistan e on 3 claims, all 3 denied. Not to mention all the time lost calling in to get updates, long hold times listening to music. When I was upset about their denial they used threatening language with me.

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candy reynolds, Rumson, NJ

On Jan 19, 2021

Very Trustworthy company! **** helped me find a amazing deal for me and my mothers home , they even applied a senior discount for my mother. i had one claim so far for my oven and they came within 24 hours and had it repaired . Very happy with First Premier!

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kennedy blair, Cary, NC

On Nov 06, 2020

Great service ! With an excellent Customer Service ! I would give 10 stars ! **** worked with me step by step and saved me so much. Very happy with FIRST PREMIER HOME WARRANTY!! Would recommend to all!

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