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Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies / First Premier Home Warranty
Updated on June 23, 2023

First Premier Home Warranty Review 2023

Headquartered in New York, First Premier Home Warranty has been around for over 30 years and has established itself as an experienced home service professional. First Premier Home Warranty emphasizes building a network of trustworthy and highly skilled repair contractors. They handle repairs and replacements through their network and don’t outsource underwriting or claims fulfillment to any third-party company.

Our editors have curated this detailed First Premier Home Warranty review by analyzing the company’s services and customer reviews. This review should help you with

Company At A Glance

Years In Business 34
Plan Costs $39- $45
Waiting Period 30 days
Coverage Limits N/A
Service Fee $75
Option To Pick Your Own Contractor No

User Sentiments

positive_review_icon Positive:
0%
neutral_review_icon Neutral:
0%
negative_review_icon Negative:
0%

Why First Premier Home Warranty?

  • First Premier Home Warranty has a strong network of vetted service professionals
  • The company accepts claims 24/7/365
  • First Premier offers a varied range of optional coverage
  • First Premier caters to both homeowners and realtors

latest First Premier Home Warranty reviews

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    Danielle Frand , NJ, Wickatunk
    five_star

    Great home warranty, took advantage and did the research they have great rates and good service

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    Larry David , NJ, Wickatunk
    five_star

    Our agent was helpful and knowledgeable in providing us with the details we needed in deciding to purchase a home warranty. The whole process was very easy, and they gave us the best price deal for our warranty. The coverage was the best I found, and they offer incentives to earn extra months of coverage for free! We hope we never have to use the policy, but it’s comforting to know that we are covered if we do. Thanks!

  • Icon
    Larry David , NJ, West Long Branch
    five_star

    Amazing! after my first claim with them they came down to fix my dryer and had the new one replaced for me. Thank you tys** in claims for assisting on my claim

  • Icon
    Micky Mcphearson , NY, Brooklyn
    five_star

    I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them!

  • Icon
    candy reynolds , NJ, Rumson
    five_star

    Very Trustworthy company! **** helped me find a amazing deal for me and my mothers home , they even applied a senior discount for my mother. i had one claim so far for my oven and they came within 24 hours and had it repaired . Very happy with First Premier!

  • Icon
    kennedy blair , NC, Cary
    five_star

    Great service ! With an excellent Customer Service ! I would give 10 stars ! **** worked with me step by step and saved me so much. Very happy with FIRST PREMIER HOME WARRANTY!! Would recommend to all!

HomeWarrantyReviews.com

twohalf_star
2.6/5 (27)

Trustpilot

four_star
4/5 (141)

Consumer Affairs

fourhalf_star
4.3/5 ( 176)

Yelp

one_star
1/5 (19)

Sitejabber

two_star
2/5 (7)

Pros & cons of First Premier Home Warranty

Pros

  • Offers various discounts on annual plans
  • Provides optional roof leak coverage

Cons

  • Does not provide complete details on coverage limits
  • Not available in many states

First Premier Home Warranty Plans

First Premier offers two comprehensive home warranty plans for homeowners. – Premier and Platinum Plans. 

  • Premier Plan covers 15 home systems and appliances, including plumbing, electrical, water heater, dishwasher, oven/range/microwave, etc.
  • Platinum Plan covers 20 home systems and appliances, including everything from the Premier plan, plus two air conditioners and heating systems, a refrigerator, a washer, and a dryer. 

The Premier plan is a more basic option, while the Premier Platinum plan is suitable for people with bigger homes and multiple units. Take a look at the table below for a better understanding of the plans.

Items

Premier Plan

Platinum Plan

Plumbing System
Water Heater
Plumbing Stoppage
Whirlpool Bathtub
Electrical System
Oven/Range/Stove
Cooktop
Built-in Microwave
Sump Pump
Dishwasher
Garbage Disposal
Trash Compactor
Ductwork
Ceiling & Exhaust Fans
Garage Door Opener
A/C System (2 Units)
Refrigerator
Heating System (2 Units)
Clothes Washer
Clothes Dryer

Optional Coverage

You can customize your plans by adding optional items to them for more personalized coverage. Here’s the list of optional extras.

  • Pool / Spa
  • Additional Spa
  • Limited Roof Leak
  • Central Vacuum
  • Sump Pump
  • Well Pump
  • Septic System
  • Septic Pumping
  • Second Refrigerator
  • Stand Alone Freezer
  • Water Softener
  • Water Softener
  • Refrigerator Ice Maker
  • Free Standing Ice Maker
  • Add’I A/C System
  • Add’I Heating System
  • Add’I Water Heater
  • Add’I Garage Door Opener
  • Add’I Oven/Range/Stove
  • Clothes Washer
  • Clothes Dryer
  • Sprinkler System

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First Premier Home Warranty Exclusions

A home warranty plan generally does not cover accidental damages, Acts of God, pre-existing conditions, etc. Moreover, the company has a liability limit of $1,000. Your First Premier Home Warranty may also have some exclusions, so we recommend carefully reading your sample service contract. 

First Premier Home Warranty Cost

First Premier Home Warranty’s plans have flexible pricing, as customers can pay the premiums monthly or annually. The Premier Plan starts at $39.99/ month, a bit higher for a basic plan. 

On the other hand, Platinum Plan is priced at $47.99/month, which is suitable for anyone looking for comprehensive coverage at reasonable pricing. Other than the premiums, the deductible comes at $75 per claim.

Take a look at the table below to understand the pricing precisely.

 

    Premiums (Monthly/Yearly)

 

Type Of House

Premier

Platinum

Mobile

$33.99 / $399.99

$39.99 / $419.99

Condo/Townhouse/Single-Family

$39.99 / $419.99

$47.99 / $499.99

Two Family

$56.17 / $649.99

$64.50 / $649.99

Three Family

$64.50 / $749.99

$72.83 / $749.99

Four Family

$72.80 / $849.99

$81.60 / $849.99

Note: The prices are subject to change as per your location. Also, the premiums mentioned above are for homes in Florida state. 

First Premier Home Warranty Discounts

The company offers $200 off on all payment modes, but two months of free coverage and limited roof coverage are only available on the annual purchase.

Trustworthiness and Customer Services Of First Premier Home Warranty

First Premier Home Warranty offers two straightforward plans to customers: Premier with basic coverage and Platinum with comprehensive coverage. The premium and deductible price structures are also reasonable concerning the coverage offered. 

The company has gotten multiple positive ratings for such services, with ratings of 4.1/5 on Google and 3.25/5 on BBB, based on numerous customer reviews. One of the qualities that have won First Premier many positive ratings is its promptness and the competence of its service employees.

However, compared to the market competitors, FPHW’s coverage limits are less generous, only $1,000. Most customers also regarded the company’s contract to be challenging to comprehend. And for such reasons, the company has received below-average ratings of 2.5/5 on our platform. 

We also noticed that many customers had used BBB as a platform to raise their complaints, and the company is actively responding to close them. This shows that the company is trying to keep the customers satisfied. However, we recommend FPHW also work on enhancing coverage limits.

First Premier Home Warranty Claims

You can file a First Premier Home Warranty service request online or call the company’s toll-free number ((800)388-1918). The company can be contacted through email (info@firstpremierhomewarranty.com), but contact them over the telephone for a quick turnaround.

FPHW then assigns a service contractor to solve your problem within two working days during the week and four business days over the weekend (based on when you file a request). They may expedite emergency requests.

You must pay the trade service call fee ($75) specified in your contract when the service contractor comes to diagnose the problem.

How To Buy A Home Warranty From First Premier Home Warranty?

You can purchase plans from First Premier Home Warranty by getting free quotes from us or the company’s website. To buy a plan, you must fill out a form with your details, such as name, address, and property type. 

Additionally, we recommend reading our detailed article to learn more about how to purchase a home warranty.

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Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

  • Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
  • Coverage: We compare the plans offered by different home warranty companies. The coverage consists of systems, appliances, and additional offerings.
  • Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
  • Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
  • Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
  • Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On First Premier Home Warranty

According to our editorial analysis, First Premier Home Warranty is the right choice for anyone looking for a home warranty that is affordable yet comprehensive. The company offers plans in different price ranges with varying levels of coverage. 

The company’s regular discounts and service credentials are another plus for prospective customers. However, FPHW’s low caps may not be suitable for everyone. 

Conclusion

When you choose First Premier Home Warranty for your home, know the terms, conditions, liability limits, exclusions, etc., beforehand. So, later you are not taken aback by the claim denials. 

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Quick Details About The Company

The table below will help you know more about the First Premier Home Warranty. Take a look:

Year Of Establishment

1989

CEO

Vince Walker

Address

2918 Avenue R, Brooklyn, New York, 11229, United States

Type Of Company

Privately Held

Why Should You Trust Home Warranty Reviews?

  • We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years,
  • We have listed more than 80+ companies with us,
  • We have nearly 100,000 genuine & verified customer reviews.
  • We use a two-step verification process to maintain the authenticity of reviews, and
  • We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program.

Frequently Asked Questions (FAQs)

Q.

Does First Premier Home Warranty Offer Homeowner's Insurance?

A.

No. First Premier Home Warranty is not an insurance dealer. The company offers a home warranty, which is a service contract that offers discounted repairs and replacements on home systems and appliances. 

On the other hand, a homeowner’s insurance covers your liability for damages due to events like theft, fires, etc. which a home warranty does not cover. Homeowners’ insurance would not cover appliances that stop working due to natural wear and tear.

Q.

What Is First Premier Home Warranty's HVAC Coverage?

A.

First Premier Home Warranty covers HVAC systems up to 5 tons capacity. Electrical air conditioning systems’ components and mechanical parts are covered for below 13 SEER and R-22 equipment.

They will not cover electronic air cleaners, window units, non-ducted wall units, leaks, refrigerant conversion, drain line stoppages, filters, maintenance issues, rusted or corroded coils, etc. Read your service agreement thoroughly for more information.

Q.

Can I Transfer My First Premier Home Warranty Plan If I Sell My Home?

A.

If you are about to put your home on the market, consider purchasing a realtor plan in consultation with your realtor. If you have several months left on your home warranty plan, you can quickly transfer the plan to a new owner by just notifying First Premier Home Warranty 

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First Premier Home Warranty reviews

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Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

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