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Home  /   Companies /   First Premier Home Warranty
icon Last updated: July 13, 2022

First Premier Home Warranty

First Premier Home Warranty has been established by experienced home service professionals. They are serious about protecting consumer interests, as evidenced by the fact that they have already established a BBB profile and become accredited.  They are getting licensed to operate in more than the 26 states they are currently present in.

A plan from First Premier Home Warranty can help save several hundred dollars in repairs. Despite the technological advances in home systems and appliances, the durability of these objects has not substantially improved. People file more repair service requests than ever before, especially when they move into pre-owned properties. 

First Premier Home Warranty places great emphasis on building a network of trustworthy and high skilled repair contractors. They handle repairs and replacements through their network and don't outsource underwriting or claims fulfilling to any third party company.

 First Premier Home Warranty
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13 Reviews

Premium

$349-$499

Deductible

$45 or $60

Coverage Limits

N/A

BBB Rating

N/A

Active States

32

Complaint Resolution Program

No

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

32

No. Of Active States

No

Complaint Resolution Program

Why First Premier Home Warranty?

  • Has over 30 years of experience with HVAC systems
  • Sends highly trained and vetted repair technicians
  • Has a strong network of experienced home service professionals
  • Comprehensive coverage offered at very competitive prices
  • Nationwide home warranty company with plans for both realtors and homeowners
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First Premier Home Warranty Plans

This New York-based company offers two very comprehensive home warranty plans for homeowners. The Premier plan is a more basic option, while the Premier Platinum plan is suitable for people with bigger homes and multiple units. Each plan comes with a range of optional items that can be added on for higher coverage.

First Premier Home Warranty plans have flexible pricing for the customer's benefit. Depending on how much additional coverage a customer desires, the premium begins at $375 and goes higher. The deductible can come at $60-100, depending on the customer's preferences.

Premier
  • Oven / Range / Stove / Cooktop
  • Built-in Microwave Oven
  • Trash Compactor
  • Garage Door Opener
  • Ceiling Fans
  • Water Heater
  • Garbage Disposal
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Ductwork
  • Sump Pump
Premier Platinum
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Garage Door Opener
  • Electrical System
  • Ceiling Fans
  • Water Heater
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
  • Ductwork
  • Sump Pump
Optional
  • Freestanding Ice Maker
  • Central Vacuum
  • Pool and Spa
  • Well Pump
  • Septic Pump
  • Roof Leak
  • Second Refrigerator
  • Stand Alone Freezer
  • Sump Pump
  • Septic System
  • Water Softener
  • Additional Spa
  • Refrigerator Ice Maker
  • Additional Air Conditioning System
  • Additional Heating System
  • Additional Water Heater
  • Additional Garage Door Opener

First Premier Home Warranty Claims

You can file a First Premier Home Warranty service request online or call the company's toll-free number. The company can be contacted through email, but contact them over the telephone for a quick turnaround.

First Premier Home Warranty then assigns a service contractor to solve your problem within two working days during the week and four business days over the weekend (based on when you file a request). They may expedite emergency requests.

You have to pay the trade service call fee specified in your contract when the service contractor comes to diagnose the problem.

First Premier Home Warranty FAQs

Does First Premier Home Warranty offer homeowner's insurance?

No. First Premier Home Warranty is not an insurance dealer, and a home warranty is a service contract that offers discounted repairs and replacements on home systems and appliances. On the other hand, a homeowner's insurance covers your liability for damages due to events like theft, fires, etc. which a home warranty does not cover. Homeowners' insurance would not cover any appliances that stop working due to natural wear and tear.

What is First Premier Home Warranty's HVAC coverage?

First Premier Home Warranty covers HVAC systems up to 5 tons capacity. The components and mechanical parts of electrical air conditioning systems are covered for below 13 SEER and R-22 equipment. They will not cover electronic air cleaners, window units, non-ducted wall units, leaks, refrigerant conversion, drain line stoppages, filters, maintenance issues, rusted or corroded coils, etc. Read your service agreement thoroughly for more information.

Can I transfer my First Premier Home Warranty plan if I sell my home?

If you are about to put your home on the market, consider purchasing a realtor plan in consultation with your realtor. However, suppose you have several months left on your home warranty plan. In that case, you can quickly transfer the plan to a new owner by just notifying First Premier Home Warranty of the change and give them the name of the new homeowner by calling them over the phone.

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First Premier Home Warranty Reviews

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Donna Oswald, Fort Worth, TX

On Sep 21, 2022

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this company sent a plumber out on 07/01...this plumber never looked for the water leak ..so i requested another plumber in which i lost a day of pay and they never showed, i called this company again and stated it was foundation leak and to my knowledge a drain in the interior can be fixed on the interior. this company just writes you off and you are telling them the leak was never looked at ...i do not ..Read Full Review

this company sent a plumber out on 07/01...this plumber never looked for the water leak ..so i requested another plumber in which i lost a day of pay and they never showed, i called this company again and stated it was foundation leak and to my knowledge a drain in the interior can be fixed on the interior. this company just writes you off and you are telling them the leak was never looked at ...i do not recommend this company as i found they are not bbb certified , but i will introduce them. ..View less

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Marty Costello, Austin, TX

On Aug 16, 2022

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This company is a classic bait and switch and then they strong arm you into accepting payment outside agreed terms. I field 2 claims, 1 for a garbage disposal and 1 for an AC repair. First off, it was over 100 degrees and it took them over a month to get a repair company to fix my AC unit. The tech no showed the first time. First Premier was unhelpful in assigning another tech or getting it resolved. ..Read Full Review

This company is a classic bait and switch and then they strong arm you into accepting payment outside agreed terms. I field 2 claims, 1 for a garbage disposal and 1 for an AC repair. First off, it was over 100 degrees and it took them over a month to get a repair company to fix my AC unit. The tech no showed the first time. First Premier was unhelpful in assigning another tech or getting it resolved. They kept telling me to call and schedule. I had to pay out of pocket to get the repair made by a different company. 2nd claim for a garbage disposal went better until it came time for payment. Forget the trip charge you agree to pay. The CSR that filed my claim said I had to pay the full amount to the vendor and then they reimburse me. He was rude, pushy and argumentative to myself and the vendor. I paid $570 to the vendor because the CSR left me holding the bag and refused to pay. Then 3 days later First Premier sends me an agreement form for $150 saying that is all they would pay unless I sent a paid invoice. I sent the paid invoice and have been asking for a week if it would be revised. Now it seems to fallen into the black hole of First Premier Customer Service. Stay away from this company. If you don't believe me, read the reviews on BBB site. There are numerous claims in 2022 alone that are similar. I wish I would have seen them. Even worse, I am stuck with them for another year and I cant cancel my contracts because no one returns calls or emails. ..View less

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Jimmy L Pitts, Lewisburg, TN

On Aug 03, 2022

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my claim for my minor ac repair was approved but they never sent my check to me and i was out 208.00. they canceled my policy and kept my 446.87. thet refuse to help me in any way.

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mike sizemore, Allen, TX

On Jul 26, 2022

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If there was a negative star these clowns would get it, no service, no help, no phone answering. They use sub par contractors, read the contract careful they exclude almost every possible scenario so that you wont get service. You have been warned

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Larry David, West Long Branch, NJ

On Jun 29, 2022

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Amazing! after my first claim with them they came down to fix my dryer and had the new one replaced for me. Thank you tys** in claims for assisting on my claim

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Amalia, Pittsburgh, PA

On May 20, 2022

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A bunch of ... All the reviews are fake, check the reviews profiles: you can pay for them online. Another issue (again): There is an AC unit that is broken, and the technician has asked the home warranty company to replace it. After weeks asking First Premier Home Warranty to give a deadline in order to change the AC unit I have received a call from a salesman telling me that If I renew the policy (ren ..Read Full Review

A bunch of ... All the reviews are fake, check the reviews profiles: you can pay for them online. Another issue (again): There is an AC unit that is broken, and the technician has asked the home warranty company to replace it. After weeks asking First Premier Home Warranty to give a deadline in order to change the AC unit I have received a call from a salesman telling me that If I renew the policy (renewal date for the 06.15.22) they will cover the claim. This is unethical and illegal. Just my two cents: buyer beware :( ---------------------------------------------------------------------- Good afternoon, May you kindly tell me what your home warranty company is for? I am supposed to pay a $60 fee for a service call fee as agreed on my contract and today's plumber is asking me $175. This is not the first time that this happens, the previous times I have paid the total service, given that the contractor/handyman/technician were already at the home and wanted to fix the issue (I am a landlord and I have paid $3,350 to insure 9 units, I got a 'special' price for that and luckily I didn't incur on the regrettable mistake of taking a policy for 5 years, even the sales person was hard trying to). I have been dealing with your company all this year and NOT a Single Claim has been satisfied. Your job is not sending to the customer's house shoddy companies that don't want to honor the home warranty contract. I am going to report your company to the BBB, I guess all the reviews at TrustPilot are fake, well, I am seeing that the last ones might be correct since people are experiencing things like myself. And those in Google as well: it's impossible to get such reviews except from paying a hefty fee to an online marketing vendor (quite unethical, by the way). I am going to request a refund of my policy, which has proven useless so far, what a waste of time and money: $3,350 to the bin, excluding the emotional/time toll taken from the many mails, calls, appointments and the consequent upsetting of my tenants and myself for not fixing anything, Amalia ..View less

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Kevin Osborne, Richland, WA

On Apr 12, 2022

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Most expensive, unethical racket in Home Warranty business. Bought a 6 year, $2,500 warranty. (Monthly cost: $34.72 a month). Had 2 claims. Both deemed irreparable. Fought for 25% and, 10% for payouts! Cancelled after 10 months. Had to fight to get a $600 refund!!! Expected around $2,150 for 10 months.

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Stacie Campoy, Florence, AZ

On Mar 29, 2022

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the most unprofessional company I have ever dealt with constant lies refuses to respond to any emails or phone calls still waiting on my refund going on 2 months now taking it to small claims or arbitration 3/30/2022

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3 people found this review helpful
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Micky Mcphearson, Brooklyn, NY

On Nov 24, 2021

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I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician call ..Read Full Review

I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them! ..View less

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1 people found this review helpful
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Mark Jurek, New York, NY

On Oct 19, 2021

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My experience is from more than 1 property I purchased the warranty on. Called in for assistan e on 3 claims, all 3 denied. Not to mention all the time lost calling in to get updates, long hold times listening to music. When I was upset about their denial they used threatening language with me.

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candy reynolds, Rumson, NJ

On Jan 19, 2021

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Very Trustworthy company! **** helped me find a amazing deal for me and my mothers home , they even applied a senior discount for my mother. i had one claim so far for my oven and they came within 24 hours and had it repaired . Very happy with First Premier!

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kennedy blair, Cary, NC

On Nov 06, 2020

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Great service ! With an excellent Customer Service ! I would give 10 stars ! **** worked with me step by step and saved me so much. Very happy with FIRST PREMIER HOME WARRANTY!! Would recommend to all!

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Ron Nelson, Kissimmee, FL

On Oct 14, 2020

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The service was excellent, they had someone down by my home same day service! Extremely happy with first premier home warranty! I would recommend first premier to anyone looking to get covered on there home.

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First Premier Home Warranty RATINGS

RATINGS
13 Reviews in Total

Customer Service

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Repair Time

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Quality of Repair

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Claims and Settlement

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