Frank Vassalli, Mesa, AZ
On Oct 13, 2020
These fine people deserve a low review because they've taken my money without my consent. Homeserve USA acquired the accounts of AHG Home Warranty, with whom I used to maintain coverage. I chose not to renew my AHG coverage, but some months later, Homeserve acquired my account record and chose to process a renewal without my authorization. They sent no letter; I noticed this charge on my credit card stat ..Read Full Review
These fine people deserve a low review because they've taken my money without my consent. Homeserve USA acquired the accounts of AHG Home Warranty, with whom I used to maintain coverage. I chose not to renew my AHG coverage, but some months later, Homeserve acquired my account record and chose to process a renewal without my authorization. They sent no letter; I noticed this charge on my credit card statement and investigated an apparent fraud. I called their customer service folks, who are good CSRs, and cancelled the coverage that I didn't authorize. The problem? They refunded only a part of what they'd charged me. I suppose they thought they should 'pro-rate' the account, which I never initiated, pretending that I had purchased and then cancelled the coverage. Zero stars. ..View less
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ARP, Newport News, VA
On May 17, 2020
I had th I s warranty for about 5 years. We had a toilet not flushing property. I called the warranty customers service and they told me it was covered and will have the plumber at our home the next day. The plumbers came right on time. They looked at our problem and they called the warranty company. After the plumbers finished talking to the warranty company, they told it wasn't covered at and told me t ..Read Full Review
I had th I s warranty for about 5 years. We had a toilet not flushing property. I called the warranty customers service and they told me it was covered and will have the plumber at our home the next day. The plumbers came right on time. They looked at our problem and they called the warranty company. After the plumbers finished talking to the warranty company, they told it wasn't covered at and told me that it would cost us $250.00 dollars to replace the part. I told them leave immediately. I went to Wal-Mart bought the part made in America for $8.00 dollars. It took me 30 minutes to replace the old part with the new one. After I finished, I called Home Serve and cancelled everything with Home Serve. ..View less
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Marie, North Babylon, NY
On Jan 29, 2019
My heat would not go above 65 I had it on 72 and when i put it on 85 it went up to 72 . One of my rooms is on a cement slab and always was so cold out there. The repair person came on January 27th not only fixed my heat but now the cold Room is now I lot warmer He installed a new pump and now the water is hot flowing through my baseboards in all of my rooms. I can't remember his name but you did a wonder ..Read Full Review
My heat would not go above 65 I had it on 72 and when i put it on 85 it went up to 72 . One of my rooms is on a cement slab and always was so cold out there. The repair person came on January 27th not only fixed my heat but now the cold Room is now I lot warmer He installed a new pump and now the water is hot flowing through my baseboards in all of my rooms. I can't remember his name but you did a wonderful wonderful job and I want to thank him. I was a little surprised as to why this wasn't noticed before especially with that outside Room. Again thank you ..View less
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Marco Messina, Charleston, SC
On Nov 17, 2018
I was insured for 4 years with them, never an issue (water, plumbing, sewer, water heater, HVAC, more than $50/month)
Two weeks ago my heating broke, they send a contractor AFTER 2 DAYS, the contractor said he will need to order a part (the igniter, a very small and cheap part), and he needs 2 days for that.
He showed after 9 DAYS, yesterday !
He replaced the part, and.... still not working.
I called ..Read Full Review
I was insured for 4 years with them, never an issue (water, plumbing, sewer, water heater, HVAC, more than $50/month)
Two weeks ago my heating broke, they send a contractor AFTER 2 DAYS, the contractor said he will need to order a part (the igniter, a very small and cheap part), and he needs 2 days for that.
He showed after 9 DAYS, yesterday !
He replaced the part, and.... still not working.
I called HomeServe, and I sent an email; no reply at all.
Then today I called another contractor, I paid $ 125 and I had the furnace finally fixed.
Worst company ever, stay away ! ..View less
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Todd, Overland Park, KS
On Oct 11, 2018
You pay Homeserve to cover repairs when they occur. This clearly is not what they do, but they are happy to take your money & give you the run around. I have been a customer of Homeserve for 6 years & have paid about $1,000 over that time for sewer & water line repair coverage. Simply put, don't go with Homeserve it you want timely plumbing repair service & timely reimbursement from ..Read Full Review
You pay Homeserve to cover repairs when they occur. This clearly is not what they do, but they are happy to take your money & give you the run around. I have been a customer of Homeserve for 6 years & have paid about $1,000 over that time for sewer & water line repair coverage. Simply put, don't go with Homeserve it you want timely plumbing repair service & timely reimbursement from them.
The first problem you encounter is that it takes 24-48 hours for one of Homeserve's contractor plumbers to make it to your house to look at your problem & then longer to address it, note that it is longer than this if you discover a sewer line back up in your house over a weekend. This isn't practical when your sewer has backed up & can't use your kitchen, bathroom, & laundry facilities without causing further sewer back up problems in your house. Most people will call another plumber, especially if they have one that can get to your house that day, to clear the line if possible. That way you can regain use of your kitchen & bathroom & laundry facilities sooner. If this is done by a plumber NOT contracted with Homeserve, Homeserve will refuse to cover ANY cost of a repair, even if you have video proof of sewer line failure from your own plumber. This is because it wasn't their contracted plumber that provided the video feed of your sewer line. Note, Homeserve doesn't like to have a video feed proof of line failure right after the line has been cleared.
We had our main sewer line back up twice in one week & Homeserve could not get a plumber out before we could get one, so we had our own plumber come out & clear the line & do a camera inspection. We've had this issue in previous years as well. The camera inspection (post line clearing twice in a week) showed cracks in the clay tile line, tree roots growing in the line, & water collecting in the line before it connected to the city sewer line (obvious signs of sewer line failure). Called Homeserve to have one of their contracted plumbers come to our house (plumber didn't make out to our house for almost 24 hours after I called Homeserve). Their contracted plumber was told by Homeserve that since there was not a back up in our sewer line at the time their contracted plumber was at our house (again, because we could get our own plumber out before we could get one of Homeserves contracted plumber), Homeserve would NOT cover anything & we would have to wait until our sewer line backed up again & then start the process all over with Homeserve. After being told this, I spent over an hour on the phone with various people at Homeserve, none of whom could help. Asked to speak to a repair department manager, & none would speak with me. ..View less
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Anne Cheevers, Bridgeport, CT
On Jul 18, 2017
I've had these folks for over 10 years and they have saved me, literally, thousands of dollars. I had another company previously and I was always getting "surprised" by things that weren't covered. Not so with Homeserve.
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Michelle Fox, Cleveland , OH
On Oct 07, 2016
Worst customer service that I have ever experienced. First if you try to call you are on hold over 45 min to an hour. The contractors they use are the worst ones out in the field. This is why they agree to sign up with homeserve because their business is so bad. They will find every possible reason not to cover the repair. BEWARE THIS IS A RIPOFF !!!!
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Peter McGugan, Palm Springs, CA
On May 07, 2015
Poor customer services at every level.
Tricky and volatile technician sent out to repair fridge. Put their HUGE service sticker on my fridge door and then didn't repair the problem saying it didn't need repairing.
Really bad experience
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