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We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies / HomeServe USA
Updated on September 19, 2023

HomeServe USA Reviews 2023

HomeServe USA has been in the business for over 20 years, and since its beginning in 2003, the company has become a popular brand in the industry. HomeServe has served over 5 million households and has sold over 8.7 million plans in all its years of operation.  

The wide range of plans offered by HomeServe USA has been one of its unique points. Unlike other companies, they do not offer generic plans, which consist of a basic and a comprehensive plan. HomeServe’s plans are more specialized and target specific issues such as the Exterior Water Service Lane Coverage, Heating Systems Plan, Cooling Systems Plan, etc. 

These plans are particularly suitable for homeowners who are well aware of the conditions of their systems and are looking to protect these specific systems. 

We have written this HomeServe USA review with the help of genuine customer reviews and expert inputs to help people with all the information on the company needed while evaluating this company. The review contains a detailed description of these topics: 

Company At A Glance

Years In Business 20
Plan Costs $5.49-$55.99
Waiting Period 30 Days
Coverage Limits $3,000 -$12,000/Item
Service Fee N/A
Option To Pick Your Own Contractor No

User Sentiments

positive_review_icon Positive:
0%
neutral_review_icon Neutral:
0%
negative_review_icon Negative:
0%

Why HomeServe USA?

  • HomeServe USA has served over 5 million households
  • The company has sold over 8.7 million service plans
  • HomeServe has established partner networks in over 1,100 municipalities
  • The company has over 2,500 contractors in its nationwide network

latest HomeServe USA reviews

  • Icon
    Mary Ann MA , FL, Venice
    five_star

    We have been very pleased with this INCREDIBLE company!! The plumbing plan we have is AFFORDABLE and has covered us 100% for our plumbing problems over the last few years including blocked sinks, busted leaking hot water heater, even a major water pipe leaking under our kitchen slab!! We would have had to spend THOUSANDS$$ but thanks to #HomeServ, it literally was 0$ cost to us!!... and they use EXCELLENT plumbers such as #HersandHisPlumbing and #NextPlumbing, our 2 favorites!! Thank you HomeServ, you are truly PEACE OF MIND!! ??????

  • Icon
    udabahgee , WV, Vienna
    five_star

    I have gas, water and sewer line coverage on my home with HomeServe. A week or so ago I smelled a gas leak by the front door coming from under the porch where the gas line goes into the house. It took a couple of times of smelling it to be sure it wasn\'t just a pressure regulator venting. I found the riser coming out of the ground had rusted and was leaking. I called HomeServe that afternoon and the next morning I was contacted that a contractor would be in touch with me. Well, contractors are very busy, so it was shortly after noon when he came. He condemned the whole gas line from street to house and told me it was all covered. He immediately made a call to HomeServe and started the ball rolling. He said it usually takes 24 hours or so to get approval, but that HomeServe was the best company that he did warranty work for, because they were faster than the others and were prompt paying him when the work was done. After he left, I called HomeServe and told them of our good experience with the contractor and that it was due to be cold the next couple days. They approved the repair within the next few hours and the contractor was here the next day to install new gas line. I couldn\'t be happier with their service, and choice of contactors. Everything was worked out without any having to jump through any hoops. All contacts were pleasant with everything easily discussed and HomeServe was genuinely concerned that we get our repairs as quickly as humanly possible. I can\'t say enough about the positive experience with them, and will definitely continue my coverage going forward. There seems to be few things in life that turn out as you think they should, but this one is a very pleasant experience indeed. If you have to have problems with your home, which can be frustrating, it\'s nice to know you have coverage that is solid and you won\'t get any hassle about repairs. HomeServe definitely earned my respect by the way they handled my claim. I probably talked with three or four different people throughout the process and ever time was a very professional and pleasant experience. I know it\'s hard to believe reviews these days, and I\'m sorry I can only give them 5 stars, but they really did do just as they claim in their ads.

  • Icon
    Marie , NY, North Babylon
    five_star

    My heat would not go above 65 I had it on 72 and when i put it on 85 it went up to 72 . One of my rooms is on a cement slab and always was so cold out there. The repair person came on January 27th not only fixed my heat but now the cold Room is now I lot warmer He installed a new pump and now the water is hot flowing through my baseboards in all of my rooms. I can\'t remember his name but you did a wonderful wonderful job and I want to thank him. I was a little surprised as to why this wasn\'t noticed before especially with that outside Room. Again thank you

  • Icon
    Anne Cheevers , CT, Bridgeport
    four_star

    I\'ve had these folks for over 10 years and they have saved me, literally, thousands of dollars. I had another company previously and I was always getting "surprised" by things that weren\'t covered. Not so with Homeserve.

HomeWarrantyReviews.com

two_star
2.0/5 (38)

Trustpilot

twohalf_star
2.1/5 (18)

Consumer Affairs

threehalf_star
3.8/5 (260)

Yelp

two_star
2/5 (114)

Site Jabber

one_star
1/5 (2)

Pros & cons of HomeServe USA

Pros

  • Offers a 90-day repair guarantee on Surge plans
  • Provides home maintenance guides to homeowners

Cons

  • The coverage offered is little confusing
  • Does not offer all the services at every location

HomeServe USA Covered States

HomeServe USA offers services in all 50 U.S states.

Homeserve USA Plans 

Most of the plans offered by HomeServe USA are specialized and systems-centric, while a few combo plans also cover two to five appliances along with systems. They specialize in offering coverage for gas lines, exterior sewer & septic lines, and exterior water service lines. 

HomeServe USA also has specific plans covering heating, cooling, water heaters, and electronic devices such as computers, cell phones, tablets, and televisions. They offer combo plans, including multiple systems under a similar category, such as Complete Plumbing Plan and Interior Protection. 

HomeServe Warranty offers only a handful of comprehensive combo plans that include multiple categories of systems and appliances, such as Premium Home Protection, TotalHome Warranty Combo, and TotalHome Warranty Combo.

Plumbing Plans

Heating and Cooling Plans

Gas Line & Water Heater Plans

Electrical Plans

Combo Plans

Exterior Water Service Line Coverage

Heating System

Gas Line Plus

Interior Electric Coverage

Home Comfort Plan

Exterior Water Service Line Plus

Cooling System Coverage

Water Heater Repair

Interior Electric Coverage With Vehicle Charger

Interior Protection

Exterior Sewer/Septic Line Coverage

Heating and Cooling Plan

Water Heater Repair & Replacement

Exterior Electric Coverage

Complete Plumbing Plan

Exterior Sewer/Septic Line Plus Coverage

   

Tech Protection Essential

Premium Home Protection

Home Plumbing & Drainage Coverage

   

Tech Protection Premier 

TotalHome Warranty Appliances

Exterior Pipe Plan

     

TotalHome Warranty Combo

Interior Plumbing & Drainage System Coverage

     

TotalHome Warranty Combo

Note: HomeServe USA plans vary from state to state; so we recommend reading the fine print thoroughly before purchasing the plans.

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Homeserve USA’s Coverage Details 

This section details the coverage offered by Homeserve USA and the limits to which the items are protected.

  1. Plumbing Coverage:
    • Exterior Water Service Line: Covers age, or ground shifting issues to exterior water lines
    • Exterior Sewer/Septic Line Plus: Covers clogs and breaks
    • Interior Plumbing & Drainage: Cover burst pipes, leaks, and clogged drains
    • Home Plumbing & Drainage: Covers 4 primary plumbing services; exterior sewer/septic line, interior plumbing, interior drainage, drain cleaning
  1. Heating & Cooling plans:
    • Heating System Coverage: Covers heat pump and furnace
    • Cooling System Coverage: Covers air conditioning unit
    • Gas Line Coverage: Covers interior and exterior gas leaks due to valves or fittings
    • Water Heater Repair & Replacement: Covers repair and replacement of your water heaters
  1. Electrical Plans
    • Interior Electric Coverage: Covers outlets, wiring, light switches, and fuse box
    • Exterior Electric Coverage: Covers riser, insulator, service entrance conductor, and meter base
  1. Combo Plans: 
    • Heating and Cooling: Covers heater and air conditioner
    • Home Comfort: Covers heating and cooling plus gas line:
  • Interior Gas Line 
  • Exterior Gas Line 
  • Cooling System 
  • Heating System 
  • Water Heater Repair
  • Interior Protection: Covers everything from Home Comfort plus plumbing lines:
  • Interior Plumbing 
  • Interior Drainage 
  • Interior Gas Line 
  • Exterior Gas Line 
  • Interior Electrical Line 
  • Cooling System 
  • Heating System 
  • Water Heater Repair
  • Complete Plumbing: Covers nine extensive plumbing services: 
  • Exterior Water Service Line 
  • Exterior Sewer/Septic Line 
  • Exterior Sewer/Septic Line Restoration 
  • Interior Plumbing, Interior Drainage 
  • Drain Cleaning 
  • Interior Gas Line 
  • Exterior Gas Line 
  • Water Heater Repair
  • Premium Home Protection: Includes everything from Complete Plumbing plus gas line:
  • Exterior Water Service Line 
  • Exterior Sewer/Septic Line 
  • Interior Plumbing 
  • Interior Drainage 
  • Drain Cleaning
  • Interior Gas Line
  • Exterior Gas Line
  • Exterior Electrical Line
  • Interior Electrical Line
  • Cooling System
  • Heating System
  • Water Heater Repair
  • TotalHome Warranty Appliances: Covers eight major home appliances:
  • Refrigerator
  • Clothes Washer
  • Clothes Dryer
  • Range 
  • Dishwasher
  • Built-in Microwave
  • Trash Compactor
  • Garage Door Opener
  • TotalHome Warranty Combo: Covers a combination of nineteen systems and appliances:
  • Refrigerator
  • Clothes Washer 
  • Clothes Dryer 
  • Range
  • Dishwasher 
  • Built-in Microwave 
  • Trash Compactor 
  • Garage Door Opener 
  • Interior Plumbing 
  • Interior Electrical Line 
  • Cooling System 
  • Heating System
  • Water Heater Repair
  • Heat Pump
  • Ductwork
  • Garbage Disposal
  • Attic and Ceiling Fans
  • Doorbell System
  • Central Vacuum System
  • Tech Protection Essential: Covers computers, tablets, and televisions.
  • Tech Protection Premier: Covers cellphones, computers, tablets, and televisions.

Coverage Limits Of HomeServe USA

The dollar limit for each coverage option is as follows:

Plans

Limits

Plumbing Plans

Upto $10,000

Heating & Cooling Plans

Upto $8,000

Electrical Plans

Upto $3,000

Home Plumbing & Drainage

Upto $12,000

Complete Plumbing

Upto $10,000

Premium Home Protection

Upto $10,000

Heating and Cooling

Upto $10,000

Home Comfort

Upto $10,000

Interior Protection

Upto $10,000

TotalHome Warranty Appliances

$1500 per appliance

TotalHome Warranty Combo

$1500 per appliance & system

Tech Protection Essential

Upto $3000

Tech Protection Premier

Upto $3000

Note: HomeServe USA does not offer coverage for optional items.

Exclusions In Homeserve USA Plans 

HomeServe USA does not cover the following:

  • Damages, losses, or expenses, whether from an accident or otherwise, war, government regulations, pandemics, riots, hostilities, work slowdowns, acts of terrorism, fires, explosions, theft, or acts of God.
  • Frozen lines, lines that branch off the primary system, any tanks or appliances.
  • Operational failure that has occurred
  • Missing parts, structural changes, electrical failures

Note: There may be other exclusions to your HomeServe home warranty plans; we recommend you read the sample service contract carefully.

Homeserve USA Cost

The cost varies depending on the selected plans, partner, discounts, and location. Have a look at the average breakdown of monthly premiums for California. 

Plan

Monthly Cost

Exterior Water Service Line

$7.95

Exterior Sewer/Septic Line

$12.98

Interior Plumbing & Drainage

$18.99

Cooling System

$13.99

Heating System

$13.99

Water Heater Repair

$9.49

Water Heater Repair & Replacement

$12.99

Gas Line Plus

$6.49

Interior Electrical Line

$5.49

Exterior Electrical Line

$6.49

Home Plumbing & Drainage

$21.98

Complete Plumbing

$41.99

TotalHome Warranty Combo

$58.33

TotalHome Warranty Appliances

$48.33

Premium Home Protection

$69.99

Heating and Cooling

$19.99

Home Comfort

$29.99

Interior Protection

$55.99

Tech Protection Essential

$11.99

Tech Protection Premier 

$17.99

Note: Prices vary as per your location and selected coverage; we recommend entering your exact location for best results.

Trustworthiness & Customer Service Of HomeServe USA

HomeServe USA has been operating for over 20 years and has served over 6 million customers in this period. Being a popular brand, the company has received considerable feedback on its service and trustworthiness. 

HomeServe USA has received mixed reviews across various review platforms, with the majority of negative comments revolving around the turnaround time of their service. Most customer reviews on our platform are complaints on HomeServe stating they take a long time to address their claims.

The company has scored highly on the Google Reviews platform, with the majority of the comments praising the company’s quality of service.

Considering the overall customer feedback on various platforms, while HomeServe USA must attend to the claims on time, the quality of the services has been appreciated. Customers particularly appreciate the 90-day repair guarantee on certain plans, which is above the industry standard.  

Homeserve USA Claims

You can start filing claims after the 30-day waiting period. To file a claim with HomeServe USA, follow this procedure:

  • Call on HomeServe USA’s phone number, which is a 24/7 open hotline, or submit your claim using its website. You can also request service on its Mobile Application.  
  • Once your request is submitted, the company will process it and connect you with a local technician so you can schedule a service appointment at your convenience. 
  • During an emergency, HomeServe USA offers repairs which you’re supposed to inform the company via phone. 

How To Buy A Home Warranty From Homeserve USA?

You can purchase plans from HomeServe USA by getting free quotes on the company’s website. To buy a plan, you must fill out a form with your details, such as name, address, and property type. 

Additionally, we recommend reading our detailed article to learn more about how to purchase a home warranty.

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Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

  • Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
  • Coverage: We compare the plans offered by different home warranty companies. The coverage consists of systems, appliances, and additional offerings.
  • Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
  • Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims
  • Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
  • Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On HomeServe USA

The editorial team at HomeWarrantyReviews.com thinks that HomeServe USA would serve the purpose if customers are looking for specialized and compact plans. If you want comprehensive coverage of systems and appliances, you may find HomeServe USA’s plans restrictive.

Consider their plans if you’re looking to safeguard your interior and exterior water and sewer systems particularly. They are also a good choice if you want to protect your electronics, such as computers, TVs, and cell phones. These coverage options are unique compared to other companies’ plans, requiring customers to know exactly what they wish to cover.

Final Words

HomeServe USA offers various services to homeowners and is available in all states. However, before purchasing its services, we recommend reading the fine print carefully and understanding the coverage offered in your location.

Quick Details About The Company

Founder

Richard Harpin

Year Of Establishment

2003

 

CEO

 Tom Rusin

Address

 Norwalk, Connecticut, United States

 

Type Of Company

Private 

Why Should You Trust HomeWarrantyReviews?

  • We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years,
  • We have listed more than 80+ companies with us,
  • We have nearly 100,000 genuine & verified customer reviews.
  • We use a two-step verification process to maintain the authenticity of reviews, and
  • We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program.

Frequently Asked Questions (FAQs)

Q.

What Is The HomeServe USA Repair Plan?

A.

The Homeserve USA repair plan covers several of your home’s critical items. Essential elements such as plumbing, heating, cooling, and electricals get covered under many of its plans.

Q.

Does HomeServe Cover Sewer Lines?

A.

Yes, the company does provide coverage for your exterior sewer/septic line. Several necessary sub-components, such as unblocking, fusing and welding, and more, get covered under this option.

Q.

Are Reading HomeServe Reviews Important?

A.

Yes, reading HomeServe USA reviews gives you a better idea of the quality of service offered. The experience of other customers is an extremely useful yardstick to measure the quality of the company’s services. As a result, it is also a good practice for you to write a review if you’ve been a customer of HomeServe USA for a long time. 

Q.

Is A Deductible Applicable When Customers File Claims?

A.

Homeowners opting for the services of HomeServe USA need not pay any deductible amount. Customers can benefit from this as the money saved can be spent elsewhere for other essential purchases. But check your service contract for the exact annual or monthly premium amount.

Q.

How Does A Customer Cancel The Company's Policy?

A.

If customers want to cancel their policy due to any emergency, it can be done by contacting customer care. Make sure to give the customer care executive specific details regarding your cancellation. It will ensure you receive a quick and hassle-free cancellation process and a refund if applicable.

Q.

How to cancel a Homeserve plan?

A.

To cancel your HomeServe plan, log into your HomeServe account or call the company. You can get a full refund if you cancel within the first 30 days. However, after 30 days, the company will give a pro-rata refund minus any claims paid.

Q.

What is the difference between copays and deductibles?

A.

Deductibles and co-pays are mostly similar, and you can directly pay the technician each time they are called out to repair the problem. Co-pays are mainly used in insurance, whereas deductible is a term utilized in home warranties.

Co-pay is a fixed amount that a beneficiary pays for each covered service, whereas deductible 

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HomeServe USA reviews

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Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

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