HomeServe USA Reviews 2023

Homeserve USA Plans 

Most of the plans offered by HomeServe USA are specialized and systems-centric, while a few combo plans also cover two to five appliances along with systems. They specialize in offering coverage for gas lines, exterior sewer & septic lines, and exterior water service lines. 

HomeServe USA also has specific plans covering heating, cooling, water heaters, and electronic devices such as computers, cell phones, tablets, and televisions. They offer combo plans, including multiple systems under a similar category, such as Complete Plumbing Plan and Interior Protection. 

HomeServe Warranty offers only a handful of comprehensive combo plans that include multiple categories of systems and appliances, such as Premium Home Protection, TotalHome Warranty Combo, and TotalHome Warranty Combo.

Note: HomeServe USA plans vary from state to state; so we recommend reading the fine print thoroughly before purchasing the plans.

Homeserve USA’s Coverage Details 

This section details the coverage offered by Homeserve USA and the limits to which the items are protected.

1. Plumbing Coverage:
   • Exterior Water Service Line: Covers age, or ground shifting issues to exterior water lines
   • Exterior Sewer/Septic Line Plus: Covers clogs and breaks
   • Interior Plumbing & Drainage: Cover burst pipes, leaks, and clogged drains
   • Home Plumbing & Drainage: Covers 4 primary plumbing services; exterior sewer/septic line, interior plumbing, interior drainage, drain cleaning

2. Heating & Cooling plans:

• • Heating System Coverage: Covers heat pump and furnace
  • Cooling System Coverage: Covers air conditioning unit
  • Gas Line Coverage: Covers interior and exterior gas leaks due to valves or fittings
  • Water Heater Repair & Replacement: Covers repair and replacement of your water heaters

3. Electrical Plans
   • Interior Electric Coverage: Covers outlets, wiring, light switches, and fuse box
   • Exterior Electric Coverage: Covers riser, insulator, service entrance conductor, and meter base

4. Combo Plans: 
   • Heating and Cooling: Covers heater and air conditioner
   • Home Comfort: Covers heating and cooling plus gas line:

• Interior Protection: Covers everything from Home Comfort plus plumbing lines:

• Complete Plumbing: Covers nine extensive plumbing services: 

• Premium Home Protection: Includes everything from Complete Plumbing plus gas line:

• TotalHome Warranty Appliances: Covers eight major home appliances:

• TotalHome Warranty Combo: Covers a combination of nineteen systems and appliances:

• Tech Protection Essential: Covers computers, tablets, and televisions.
• Tech Protection Premier: Covers cellphones, computers, tablets, and televisions.

Coverage Limits Of HomeServe USA

The dollar limit for each coverage option is as follows:

Note: HomeServe USA does not offer coverage for optional items.

Exclusions In Homeserve USA Plans 

HomeServe USA does not cover the following:

• Damages, losses, or expenses, whether from an accident or otherwise, war, government regulations, pandemics, riots, hostilities, work slowdowns, acts of terrorism, fires, explosions, theft, or acts of God.
• Frozen lines, lines that branch off the primary system, any tanks or appliances.
• Operational failure that has occurred
• Missing parts, structural changes, electrical failures

Note: There may be other exclusions to your HomeServe home warranty plans; we recommend you read the sample service contract carefully.

Homeserve USA Cost

The cost varies depending on the selected plans, partner, discounts, and location. Have a look at the average breakdown of monthly premiums for California. 

Note: Prices vary as per your location and selected coverage; we recommend entering your exact location for best results.

Trustworthiness & Customer Service Of HomeServe USA

HomeServe USA has been operating for over 20 years and has served over 6 million customers in this period. Being a popular brand, the company has received considerable feedback on its service and trustworthiness. 

HomeServe USA has received mixed reviews across various review platforms, with the majority of negative comments revolving around the turnaround time of their service. Most customer reviews on our platform are complaints on HomeServe stating they take a long time to address their claims.

The company has scored highly on the Google Reviews platform, with the majority of the comments praising the company’s quality of service.

Considering the overall customer feedback on various platforms, while HomeServe USA must attend to the claims on time, the quality of the services has been appreciated. Customers particularly appreciate the 90-day repair guarantee on certain plans, which is above the industry standard.  

Homeserve USA Claims

You can start filing claims after the 30-day waiting period. To file a claim with HomeServe USA, follow this procedure:

• Call on HomeServe USA’s phone number, which is a 24/7 open hotline, or submit your claim using its website. You can also request service on its Mobile Application.  
• Once your request is submitted, the company will process it and connect you with a local technician so you can schedule a service appointment at your convenience. 
• During an emergency, HomeServe USA offers repairs which you’re supposed to inform the company via phone. 

How To Buy A Home Warranty From Homeserve USA?

You can purchase plans from HomeServe USA by getting free quotes on the company’s website. To buy a plan, you must fill out a form with your details, such as name, address, and property type. 

Additionally, we recommend reading our detailed article to learn more about how to purchase a home warranty.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

• Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
• Coverage: We compare the plans offered by different home warranty companies. The coverage consists of systems, appliances, and additional offerings.
• Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
• Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims
• Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
• Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On HomeServe USA

The editorial team at HomeWarrantyReviews.com thinks that HomeServe USA would serve the purpose if customers are looking for specialized and compact plans. If you want comprehensive coverage of systems and appliances, you may find HomeServe USA’s plans restrictive.

Consider their plans if you’re looking to safeguard your interior and exterior water and sewer systems particularly. They are also a good choice if you want to protect your electronics, such as computers, TVs, and cell phones. These coverage options are unique compared to other companies’ plans, requiring customers to know exactly what they wish to cover.

Final Words

HomeServe USA offers various services to homeowners and is available in all states. However, before purchasing its services, we recommend reading the fine print carefully and understanding the coverage offered in your location.

Quick Details About The Company