HomeServe USA Review (2021)

Chris Gann, Dallas, TX

On May 19, 2021

This company ripped me off and cost me about $3000. They refuse to send me a reimbursement check and keep putting up road blocks to refunds. The plumbers they sent me were not prepared to do the plumbing job, they did not have a sewer camera. Two companies never even showed up. I lost four days of work waiting on their crews to do the work. The CEO ignores these problems. Be careful.

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Jeannie Mae, Cleveland, OH

On May 10, 2021

I had given them 5 stars and I have found out just this weekend after talking with my cousin that they charged him twenty five dollars for replacing his water heater and charged me 225. dollars. How is that possible ? And I am a senior citizen, go figure. I rate them 1 for 0. Truly hurting.

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3 people found this review helpful

udabahgee, Vienna, WV

On Apr 21, 2021

I have gas, water and sewer line coverage on my home with HomeServe. A week or so ago I smelled a gas leak by the front door coming from under the porch where the gas line goes into the house. It took a couple of times of smelling it to be sure it wasn't just a pressure regulator venting. I found the riser coming out of the ground had rusted and was leaking. I called HomeServe that afternoon and the next ..Read Full Review

I have gas, water and sewer line coverage on my home with HomeServe. A week or so ago I smelled a gas leak by the front door coming from under the porch where the gas line goes into the house. It took a couple of times of smelling it to be sure it wasn't just a pressure regulator venting. I found the riser coming out of the ground had rusted and was leaking. I called HomeServe that afternoon and the next morning I was contacted that a contractor would be in touch with me. Well, contractors are very busy, so it was shortly after noon when he came. He condemned the whole gas line from street to house and told me it was all covered. He immediately made a call to HomeServe and started the ball rolling. He said it usually takes 24 hours or so to get approval, but that HomeServe was the best company that he did warranty work for, because they were faster than the others and were prompt paying him when the work was done. After he left, I called HomeServe and told them of our good experience with the contractor and that it was due to be cold the next couple days. They approved the repair within the next few hours and the contractor was here the next day to install new gas line. I couldn't be happier with their service, and choice of contactors. Everything was worked out without any having to jump through any hoops. All contacts were pleasant with everything easily discussed and HomeServe was genuinely concerned that we get our repairs as quickly as humanly possible. I can't say enough about the positive experience with them, and will definitely continue my coverage going forward. There seems to be few things in life that turn out as you think they should, but this one is a very pleasant experience indeed. If you have to have problems with your home, which can be frustrating, it's nice to know you have coverage that is solid and you won't get any hassle about repairs. HomeServe definitely earned my respect by the way they handled my claim. I probably talked with three or four different people throughout the process and ever time was a very professional and pleasant experience. I know it's hard to believe reviews these days, and I'm sorry I can only give them 5 stars, but they really did do just as they claim in their ads. ..View less

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Meghan McGrath, Paoli, PA

On Apr 12, 2021

Home serve is not worth a dime. Paid for years. Sewer line needed replacement. They denied claim. We paid $11,000 out of pocket. After weeks of fighting they decided to reimburse $2,000 even though contract says they pay up to $10,000. Save your cash.

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2 people found this review helpful

Salema Jenkins, Louisville, KY

On Mar 10, 2021

DO NOT USE. Their network is small and even when a technician blatantly writes the his report that a pipe needs to be repaired, they continue to simply snake, jet, or put a camera.

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1 people found this review helpful

Donna Stites, Reston, VA

On Feb 19, 2021

We had problems with Homeserve on two fronts. First, getting service was difficult. We had repairmen come 3 times and each time they claimed that we had no water leak. We paid for excavation and found the leak and only then did they make repairs. Second, the premiums seem reasonable when you first sign up but they quickly escalate to the point where it doesn't make sense to keep the coverage. Our wa ..Read Full Review

We had problems with Homeserve on two fronts. First, getting service was difficult. We had repairmen come 3 times and each time they claimed that we had no water leak. We paid for excavation and found the leak and only then did they make repairs. Second, the premiums seem reasonable when you first sign up but they quickly escalate to the point where it doesn't make sense to keep the coverage. Our water heater premium has increased almost 50% in 3 years. We do not recommend Homeserve. ..View less

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4 people found this review helpful

Frank Vassalli, Mesa, AZ

On Oct 13, 2020

These fine people deserve a low review because they've taken my money without my consent. Homeserve USA acquired the accounts of AHG Home Warranty, with whom I used to maintain coverage. I chose not to renew my AHG coverage, but some months later, Homeserve acquired my account record and chose to process a renewal without my authorization. They sent no letter; I noticed this charge on my credit card stat ..Read Full Review

These fine people deserve a low review because they've taken my money without my consent. Homeserve USA acquired the accounts of AHG Home Warranty, with whom I used to maintain coverage. I chose not to renew my AHG coverage, but some months later, Homeserve acquired my account record and chose to process a renewal without my authorization. They sent no letter; I noticed this charge on my credit card statement and investigated an apparent fraud. I called their customer service folks, who are good CSRs, and cancelled the coverage that I didn't authorize. The problem? They refunded only a part of what they'd charged me. I suppose they thought they should 'pro-rate' the account, which I never initiated, pretending that I had purchased and then cancelled the coverage. Zero stars. ..View less

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1 people found this review helpful

ARP, Newport News, VA

On May 17, 2020

I had th I s warranty for about 5 years. We had a toilet not flushing property. I called the warranty customers service and they told me it was covered and will have the plumber at our home the next day. The plumbers came right on time. They looked at our problem and they called the warranty company. After the plumbers finished talking to the warranty company, they told it wasn't covered at and told me t ..Read Full Review

I had th I s warranty for about 5 years. We had a toilet not flushing property. I called the warranty customers service and they told me it was covered and will have the plumber at our home the next day. The plumbers came right on time. They looked at our problem and they called the warranty company. After the plumbers finished talking to the warranty company, they told it wasn't covered at and told me that it would cost us $250.00 dollars to replace the part. I told them leave immediately. I went to Wal-Mart bought the part made in America for $8.00 dollars. It took me 30 minutes to replace the old part with the new one. After I finished, I called Home Serve and cancelled everything with Home Serve. ..View less

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4 people found this review helpful

Marie, North Babylon, NY

On Jan 29, 2019

My heat would not go above 65 I had it on 72 and when i put it on 85 it went up to 72 . One of my rooms is on a cement slab and always was so cold out there. The repair person came on January 27th not only fixed my heat but now the cold Room is now I lot warmer He installed a new pump and now the water is hot flowing through my baseboards in all of my rooms. I can't remember his name but you did a wonder ..Read Full Review

My heat would not go above 65 I had it on 72 and when i put it on 85 it went up to 72 . One of my rooms is on a cement slab and always was so cold out there. The repair person came on January 27th not only fixed my heat but now the cold Room is now I lot warmer He installed a new pump and now the water is hot flowing through my baseboards in all of my rooms. I can't remember his name but you did a wonderful wonderful job and I want to thank him. I was a little surprised as to why this wasn't noticed before especially with that outside Room. Again thank you ..View less

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Marco Messina, Charleston, SC

On Nov 17, 2018

I was insured for 4 years with them, never an issue (water, plumbing, sewer, water heater, HVAC, more than $50/month) Two weeks ago my heating broke, they send a contractor AFTER 2 DAYS, the contractor said he will need to order a part (the igniter, a very small and cheap part), and he needs 2 days for that. He showed after 9 DAYS, yesterday ! He replaced the part, and.... still not working. I called ..Read Full Review

I was insured for 4 years with them, never an issue (water, plumbing, sewer, water heater, HVAC, more than $50/month) Two weeks ago my heating broke, they send a contractor AFTER 2 DAYS, the contractor said he will need to order a part (the igniter, a very small and cheap part), and he needs 2 days for that. He showed after 9 DAYS, yesterday ! He replaced the part, and.... still not working. I called HomeServe, and I sent an email; no reply at all. Then today I called another contractor, I paid $ 125 and I had the furnace finally fixed. Worst company ever, stay away ! ..View less

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2 people found this review helpful

Todd, Overland Park, KS

On Oct 11, 2018

You pay Homeserve to cover repairs when they occur. This clearly is not what they do, but they are happy to take your money & give you the run around. I have been a customer of Homeserve for 6 years & have paid about $1,000 over that time for sewer & water line repair coverage. Simply put, don't go with Homeserve it you want timely plumbing repair service & timely reimbursement from ..Read Full Review

You pay Homeserve to cover repairs when they occur. This clearly is not what they do, but they are happy to take your money & give you the run around. I have been a customer of Homeserve for 6 years & have paid about $1,000 over that time for sewer & water line repair coverage. Simply put, don't go with Homeserve it you want timely plumbing repair service & timely reimbursement from them. The first problem you encounter is that it takes 24-48 hours for one of Homeserve's contractor plumbers to make it to your house to look at your problem & then longer to address it, note that it is longer than this if you discover a sewer line back up in your house over a weekend. This isn't practical when your sewer has backed up & can't use your kitchen, bathroom, & laundry facilities without causing further sewer back up problems in your house. Most people will call another plumber, especially if they have one that can get to your house that day, to clear the line if possible. That way you can regain use of your kitchen & bathroom & laundry facilities sooner. If this is done by a plumber NOT contracted with Homeserve, Homeserve will refuse to cover ANY cost of a repair, even if you have video proof of sewer line failure from your own plumber. This is because it wasn't their contracted plumber that provided the video feed of your sewer line. Note, Homeserve doesn't like to have a video feed proof of line failure right after the line has been cleared. We had our main sewer line back up twice in one week & Homeserve could not get a plumber out before we could get one, so we had our own plumber come out & clear the line & do a camera inspection. We've had this issue in previous years as well. The camera inspection (post line clearing twice in a week) showed cracks in the clay tile line, tree roots growing in the line, & water collecting in the line before it connected to the city sewer line (obvious signs of sewer line failure). Called Homeserve to have one of their contracted plumbers come to our house (plumber didn't make out to our house for almost 24 hours after I called Homeserve). Their contracted plumber was told by Homeserve that since there was not a back up in our sewer line at the time their contracted plumber was at our house (again, because we could get our own plumber out before we could get one of Homeserves contracted plumber), Homeserve would NOT cover anything & we would have to wait until our sewer line backed up again & then start the process all over with Homeserve. After being told this, I spent over an hour on the phone with various people at Homeserve, none of whom could help. Asked to speak to a repair department manager, & none would speak with me. ..View less

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3 people found this review helpful

Anne Cheevers, Bridgeport, CT

On Jul 18, 2017

I've had these folks for over 10 years and they have saved me, literally, thousands of dollars. I had another company previously and I was always getting "surprised" by things that weren't covered. Not so with Homeserve.

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Michelle Fox, Cleveland , OH

On Oct 07, 2016

Worst customer service that I have ever experienced. First if you try to call you are on hold over 45 min to an hour. The contractors they use are the worst ones out in the field. This is why they agree to sign up with homeserve because their business is so bad. They will find every possible reason not to cover the repair. BEWARE THIS IS A RIPOFF !!!!

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4 people found this review helpful

Peter McGugan, Palm Springs, CA

On May 07, 2015

Poor customer services at every level. Tricky and volatile technician sent out to repair fridge. Put their HUGE service sticker on my fridge door and then didn't repair the problem saying it didn't need repairing. Really bad experience

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3 people found this review helpful