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Home  /   Companies /   Nations Home Warranty
icon Last updated: September 17, 2019

Nations Home Warranty

Incorporated as Nations Residential Services in Texas, Nations Home Warranty (NHW) began its operations in 1996. The company is headquartered in Dallas. During its initial days, the company has provided services to Dallas/ Ft. Worth area, offering concierge service to each homeowner. The company claims that they have one of the best customer service facilities and that their plans are designed to help a homeowner run the house smoothly. A major portion of the employees are Dallas residents, this attributes a “neighborly” feel to the company, claims the staff.
Nations Home Warranty
4.5 / 5
Based on 82 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

WHY Nations Home Warranty?

  • In business since 1996
  • Offers 24/7 customer support
  • No home inspection required
  • 60 days service recall period
  • Typical system coverage limit is $1.5K per item
  • Offers lawn and pest coverage

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Nations Home Warranty REVIEWS

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R Pernis, Plano, TX

On Jun 19, 2020

Called to have my over the range microwave serviced , they sent the technician from five star home appliance repair and it need some parts the parts arrived like a week after since nations are the one ordering it when the five star technician arrived , he found more problems, so they nations need to order parts again but after more than 2 weeks and with me following it up the parts never arrived , i ema ..Read Full Review

Called to have my over the range microwave serviced , they sent the technician from five star home appliance repair and it need some parts the parts arrived like a week after since nations are the one ordering it when the five star technician arrived , he found more problems, so they nations need to order parts again but after more than 2 weeks and with me following it up the parts never arrived , i emailed the admin and it turns out that nations never ordered it and they decided that they would just pay me $150 for the microwave and $100 for the inconvenience. SAVE YOURSELF AND DON'T SIGN UP WITH THIS COMPANY!! ! They don't even deserve the 1 star. ..View less

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Mo, Wylie, TX

On Jun 16, 2020

Our A/C was not regulating and keeping the temperature. Our called Nations Home Warranty on a Monday and the technician came out the following Tuesday. The technician was courteous and fixed the problem with ease. I’ve already recommended Nations Home Warranty to a family member. They provide excellent service with a smile.

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Natalie Hawkins, Bedford, TX

On Jun 02, 2020

Nations home Warranty has been great the couple of times we needed them. They have contractors sent out the day of and never forget to follow up. Prices are great.

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John Stuchly, Sachse, TX

On May 11, 2020

I had Nations about 10 years ago for several years on an older house and they always did a great job. Built a new home about 6 years ago and recently renewed with Nations as most of our major systems had just gone out of warranty. Sure enough, we an issue with our AC. Nations returned our call promptly. Although we played a bit of phone tag, I got to a person who arranged for the repair service quick ..Read Full Review

I had Nations about 10 years ago for several years on an older house and they always did a great job. Built a new home about 6 years ago and recently renewed with Nations as most of our major systems had just gone out of warranty. Sure enough, we an issue with our AC. Nations returned our call promptly. Although we played a bit of phone tag, I got to a person who arranged for the repair service quickly. The service company responded to the request in less than 30 minutes, and had two servicers at our house the same day. They diagnosed the issue quickly, which ended up being just a faulty thermostat, and were finished in less than an hour. They inspected the interior and exterior units as well and stated they were otherwise in good shape with no obvious issues. The lead service tech actually apologized for replacing the thermostat with a very simple unit (ours was a bit fancier, but not a Nest or Ecobee). This was fine with me as I just wanted something functional for now and will replace it with an Ecobee soon. Overall great experience, fast service, and no issues with trying to sell additional services. Glad to see that the service has remain great and their partner network is still solid. ..View less

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Bob Burton, Dallas, TX

On Apr 14, 2020

It was great to talk to a person live and describe the issue with our water heater. They had someone the next day and problem was resolved. Our first experience with Nations was exceptional.

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James and Paula Sturrock, Plano, TX

On Mar 30, 2020

Element Mechanical performed my annual a/c checkup in a very timely manner. I called Nations Home Warranty in the morning and Element Mechanical was at my house that afternoon. No problems were found. The technician was very courteous.

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Liane Kelly, Irving, TX

On Mar 11, 2020

I’ve had good service with the companies that work with Nations. Sometimes they change contractors and I was happy with the prior company but adjust. Response time from contractors is good and Nations always follows up to be sure service was completed

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Louise McIntyre, Dallas, TX

On Mar 10, 2020

A-Star Heat & Air quickly responded to Nations home Warranty's request for service to repair three leaky sinks in my home. Money was reimbursed for parts that I bought myself, the process for making that claim was easy and straightforward.

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Carol K, Rhome, TX

On Mar 02, 2020

Have had to call Nations twice this year. First time was for my hot water heater and 2nd was for a constant running commode. Both times within the hour I had a call back from Nations letting me know who would be calling me. Have had Nations since 2017 and am very happy with them

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Tony D, Wylie, TX

On Jan 20, 2020

Our master toilet began leaking from the bottom of the toilet. Guessing it was time to replace the wax ring I called Nations for a plumber. After a quick response the toilet was fixed the next day. It’s great having Nations for our house repairs.

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Bill Spicer

On Dec 12, 2019

LG washing machine was making sounds during the rinse cycle. Called and filed a claim. Service company/represetative was on-site in 24 hours. Analysis was conducted with no issues...sounds continued and service representative was quick to come back and check.

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Robert Frank, Plano, TX

On Nov 18, 2019

I've had Nations for years, in 3 different properties. Of the times I needed them, I think I only had a bad experience once, but the rest were all perfect. I never needed anything major, like an AC replacement so I can't speak for that, but for all the other service calls they did great. I plan on keeping them and I do recommend them.

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Obi Mba, Dallas, TX

On Nov 07, 2019

I called my warranty agent about an issue I was having with my garage gate and a technician contacted within the hour, and resolved the problem the next day.

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Ruda Anderson, Dallas, TX

On Oct 29, 2019

Excellent all around

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Latrice Campbell, Canaan, CT

On Sep 16, 2019

I reached out to Nations Home Warranty on Labor day and to my surprise, someone was available to take my call. A service person came out and resolved my issue the next day. I'm pleased with the service provided by Nations Home Warranty and the vendor they utilized for service.

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John LaMarr, Plano, TX

On Aug 28, 2019

The garage door I use the most in my garage, the side I usually park on, stopped working one day. I immediately called Nations, and the rep answering took my information and contacted Suburban Door in Allen, Texas, just a few minutes from my home in Plano, Texas. Suburban Door called within an hour or so, and set up a time to come by between 8am and 12 noon the next day. Meanwhile, my garage door opener ..Read Full Review

The garage door I use the most in my garage, the side I usually park on, stopped working one day. I immediately called Nations, and the rep answering took my information and contacted Suburban Door in Allen, Texas, just a few minutes from my home in Plano, Texas. Suburban Door called within an hour or so, and set up a time to come by between 8am and 12 noon the next day. Meanwhile, my garage door opener started working again, but I decided to let the appointment stand, so a tech could check it out. Suburban Door called just after 8am the day of my service appointment, and let me know the service tech would arrive within the next twenty minutes. The tech arrived, I relayed the problem, and he checked it out. The tech made some adjustments and gave me some advice about garage doors. It was a normal service call, tech was professional, easy to talk to, and he did everything he could do responsibly to trouble shoot and possibly improve the performance of my garage door. I would give FIVE STARS if the tech had managed to make my remote control/garage door connection/performance better (the connection works well about half the time, not well the other half the time). ..View less

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Jane Olmsted, Richardson, TX

On Jun 04, 2019

I have always had a quick call back from the contractor after calling Nations with a need. Nations always checks back to make sure the contractor called me and then follows up with me after the work is done to make sure I’m satisfied. Nations really makes home maintenance and repair easy for me. I highly recommend them. AWESOME customer service!

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Juanita Colehower, Colleyville, TX

On Apr 29, 2019

Called to have all locks changed on a new house purchase. All went well.

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Angela C, Prosper, TX

On Mar 09, 2019

This is the worst warranty company ever. The agents are terribly rude and unprofessional. Tried to fill out a report saying I stated one thing instead of the facts so the claim would not be processed. I used this company because my real estate agent recommended them but that was because she did not know the owners had changed. Not only will she no longer recommend them but I would tell my worst enemy to ..Read Full Review

This is the worst warranty company ever. The agents are terribly rude and unprofessional. Tried to fill out a report saying I stated one thing instead of the facts so the claim would not be processed. I used this company because my real estate agent recommended them but that was because she did not know the owners had changed. Not only will she no longer recommend them but I would tell my worst enemy to run as fast as they can from this company. Even with the "platinum" package I have never received such awful service and will not be renewing. ..View less

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Charles Johnston, Rowlett, TX

On Dec 31, 2018

We had 2 issues in the last 2 months. One being a plumbing issue. Another being our washer broke. Drains were all plugged up. We couldn't use our toilets and they on getting someone there as soon as possibly they could. The were very professional. They couldn't fix our washer because they couldn't get all the parts. They gave us $399.00 back for our washer. They were very timely. I think Nations H ..Read Full Review

We had 2 issues in the last 2 months. One being a plumbing issue. Another being our washer broke. Drains were all plugged up. We couldn't use our toilets and they on getting someone there as soon as possibly they could. The were very professional. They couldn't fix our washer because they couldn't get all the parts. They gave us $399.00 back for our washer. They were very timely. I think Nations Home Warranty is an excellent service ..View less

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