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Platinum Home Warranty (PHW) is a new local home warranty company that started in 2011. Headquartered in Arizona, the company currently caters to the warranty needs of Arizona homeowners alone.

Based on various customer reviews, our editors have curated this Platinum Home Warranty review to help prospective home warranty buyers with:

  • Plan, coverage, and cost details
  • Dollar limits and exclusions of the coverage
  • Claim filing process

Why Platinum Home Warranty?

Platinum Home Warranty offers extensive coverage to homeowners

Platinum Home Warranty offers extensive coverage to homeowners

The company provides coverage to six types of properties

The company provides coverage to six types of properties

Platinum offers a unique range of coverage under Platinum Plus

Platinum offers a unique range of coverage under Platinum Plus

The company works with its team of skilled technicians

The company works with its team of skilled technicians

HomeWarrantyReviews.com

threehalf_star

3.1/5 (43)

Trustpilot

twohalf_star

2.2/5 (87)

Yelp

three_star

3 /5 (183)

Explore Verified Consumer Reviews for Platinum Home Warranty

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Scott Scherger , AZ, Gilbert
five_star

I have been with Platinum Home Warranty for several years. Everyone that I encounter is professional and courteous. Once the work is complete they followup with a phone call and survey to make sure you are satisfied. I highly recommend PHW for your home warranty needs. .

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Rick Effinger , AZ, Peoria
five_star

Long time customer as reflected by the premium. Locked in pricing is a nice feature. Love they have their own AC serviceman and always timely when we have needed AC service. Free yearly checkups are very nice and have treated us fair on the one or two occasions that an issue arose. Couldn\'t recommend a better Home Warranty Company in Arizona.

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Michele , AZ, Surprise
five_star

After just moving into my new condo, I had to call Platinum Home Warranty for two separate issues. They were very easy to work with and repair men were dispatched very quickly resolving my problems quickly.

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Heather Renshaw , AZ, Scottsdale
five_star

I had my spout to my shower break off while the water was on and it started flooding the bathroom. I had to shut my water off and called Platinum Home Warranty. They sent Rocky out to fix the issue the same day and he was AMAZING. So helpful and knowledgeable. I would definitely recommend him to anyone.

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Garrett Hunt , AZ, Phoenix
five_star

They helped me get my AC and Washing Machine fixed in under 24 hrs. Anyone living in Phoenix knows how crucial that is. Thank you so much for the help!

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RB , AZ, Scottsdale
five_star

We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn\'t have the part, that most stores were closed and they would be back on Monday. I took the chance that they could fix it the next day. The repairman arrived early and he fixed it quickly. He was very pleasant, explained everything and took the time to talk to my husband about other air circulation concerns related to the house. I have never been so pleased with the prompt and courteous service we received. I highly recommend this company. We were previously with American Home Shield and they were the worst! This is my 2nd repair with Platinum HW and both have been quick and easy.

  • GO TO

Pros & cons

Pros

  • Offers pest control under basic coverage
  • Transparent with the terms & conditions

Cons

  • Higher premiums for Duplex, Triplex, and Fourplex homes

Enquire For Cost-effective home warranty plans

Protect Your Home Appliances And Systems Starting As Low As $1.5/Day

Plans & Coverage Of Platinum Home Warranty

Platinum offers four plans: Standard, Standard Plus, Prime, and Superior, based on the type of your home. For instance, the table below shows coverage options for single-family homes below 5,000 sqft. 

Similarly, for:

Look at the table below to understand more about the offered coverage.

Items Standard Standard Plus Prime Superior

Heating System

Air Conditioning

Recirculating Pump

Crane Fee

Access & Rough Drywall Patch

Re-Key

Pest Control

Doorbell

Central Vacuum System

Garage Door Opener

Dishwasher

Exhaust Fans & Ceiling Fans

Trash Compactor

Outlets & Light Switch

Garbage Disposal

Cooking Oven/Range

Built-In Microwave Oven

Electrical Breakers & Panels

Toilet Tanks & Bowls

Toilet Replacement

Limited Ductwork Repair

Thermostat

Water Heater (Up To 80 Gallons)

Plumbing Blockages

Plumbing Fixtures

Platinum Plus*

Refrigerator/ With Ice Maker

Washer & Dryer

Bulti-In Pool & Spa

*Platinum Plus includes the following items:

  • Haul away
  • Additional modifications
  • Disposal & recovery fees
  • Enhanced garage door coverage
  • Code violations
  • Slab leaks
  • Permit
  • Improper installations and mismatched units
  • Jetted tubs
  • Dishwasher racks, rollers, and baskets
  • Coverage for labor on manufacturer warrantied parts

 

Optional Coverage

Apart from these four plans, you can take advantage of optional add-ons for extra dollars. The pricing for the following items ranges between $50 to $375 annually.

  • Kitchen Fridge
  • Additional Fridge 
  • Washer / Dryer 
  • Built-In Pool / Spa
  • Built-In Pool / Spa With Salt Coverage
  • Superior Plan Salt Pool Upgrade
  • Additional Pool Pump
  • Drip And Sprinkler System
  • Septic Coverage
  • Soft Water System
  • Additional Dishwasher
  • Additional Garage Door Opener
  • Built-In Kitchen Freezer
  • Enhanced Appliance Aggregate Upgrade

Referred to: https://platinumhw.com/home-warranty-plans-pricing-az/

Find out what else your home warranty cover by taking a free quote here!
Find out what else your home warranty cover by taking a free quote here!
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Find out what else your home warranty cover by taking a free quote here!
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Coverage Limitations & Exclusions

Platinum Home Warranty will cover the systems under all the plans up to a certain amount. For more information about the coverage limits, take a look at the table below:

Items

Coverage Limits/Contract Term

HVAC Units

$2,000 

Toilet Replacement

$300

Plumbing System

$1,000

Slab Leaks 

$500

Water Heater (Gas & Electric)

$1,500

Electrical Systems

$1,500

Kitchen & Household Appliances 

Up To $2,500

The company has also set coverage limitations for the optional items. Let’s check them out in the table below.

Optional Items

Coverage Limits/Contract Term

Platinum Plus Coverage

Up To $500

Pool & Spas

Up To $1,500

Drip/Sprinkler Systems

Up To $500

Apart from the dollar limits, the Platinum Home Warranty has some general exclusions. The company does not cover:

Note: There may be other limitations to your contract; hence, we recommend you carefully read the terms & conditions.

Platinum Home Warranty Cost

The cost of the Platinum home warranty starts from $41.42/month. The total price depends on the chosen plan, any added coverage, and your property type. 

We have curated the following data regarding the premiums Platinum Home Warranty charges. Have a look:

   

Plans

Type of Home

Costs

Standard

Standard Plus

Prime

Superior

Single-Family (under 5,000 sq ft.)

Monthly

$41.42

$47.67

$53.92

$68.5

 

Annually

$425

$500

$575

$750

Mobile, Condo, Townhome

Monthly

$37.25

$41.42

$47.67

 

Annually

$375

$425

$500

Duplex

Monthly

$54.33

$66.42

 

Annually

$580

$725

Triplex

Monthly

$71

$89.33

 

Annually

$780

$1,000

Fourplex

Monthly

$89.33

$106

 

Annually

$1,000

$1,200

Note: If you have a single-family home over 5,000 sq ft., contact Platinum HW to request quotes.

Along with the premiums, homeowners will have to pay a service call fee of $75 during each service visit, which is average compared to the others.

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Choose from the best in the market. How? Get a free quote now!
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Choose from the best in the market. How? Get a free quote now!
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Review Of Plans, Coverage & Customer Service Of Platinum Home Warranty

Many customers have given mixed ratings to the company, with 4.4/5 stars on Google and 3.1/5 on our platform, indicating some satisfaction and some complaints. 

Review Of Platinum Home Warranty Plans & Coverage

Review Of Platinum Home Warranty’s Customer Services

Platinum Home Warranty’s Claims Filing Procedure: Phone Number, Web Portal, & Online Form

If any covered system or appliance fails, homeowners can file a claim by following these steps:

Note: Homeowners may have to pay extra for non-emergency service requests placed on weekends and holidays.

Conclusion

We advise readers to read the fine print thoroughly if you purchase a plan from Platinum Home Warranty. As a customer, you must be aware of the terms and conditions to avoid claim denials in the future.

Looking for the finest home warranty? Get your free quote!
Looking for the finest home warranty? Get your free quote!
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Looking for the finest home warranty? Get your free quote!
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Quick Details About The Company

Founder

NF

Year Of Establishment

2011

CEO

NF

Address

16211 N Scottsdale Rd Suite A6A-478, Scottsdale, AZ 85254, United States

Type Of Company

Public

Why Should You Trust Us?

Frequently Asked Questions (FAQs)

Q.

How many areas does the Platinum Home Warranty cover?

A.

Platinum Home Warranty currently operates only in Arizona. To learn more about the available services in your area, visit this page.

Q.

How To Cancel Platinum Home Warranty?

A.

Homeowners can cancel their Platinum Home Warranty at any time. If you opt for cancellation, you must notify the company in writing. The company will deduct 10% of the amount paid by the customer and provide a pro-rata refund.

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Customer Reviews On Platinum Home Warranty

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3.1 | threehalf_star Good

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We Follow These Rules To Keep It Clean

We allow reviews only from genuine customers of home warranty companies, past or present. Your review should be genuine and not provided in the expectation of monetary rewards from any company.

Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

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