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Home  /   Companies /   Platinum Home Warranty
icon Last updated: September 17, 2019

Platinum Home Warranty

Platinum Home Warranty (PHW) is a young and upcoming home warranty company that came into being in 2011. Headquartered in Arizona, the company currently caters to the warranty needs of Scottsdale and Arizona homeowners alone. PHW states that they have a host of plans that suit the needs of homeowners and realtors alike. They also take pride in the quality of their service and timeliness.
Platinum Home Warranty
1.5 / 5
Based on 36 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

Platinum Home Warranty CLAIMS

Platinum Home Warranty provides professional and prompt contractors that are courteous and there are follow-ups to check if the work is done efficiently and in a timely manner, it is currently rated for repair quality.

  States Covered
  Corporate Office
  States Not Covered

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Platinum Home Warranty REVIEWS

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Jim, Chandler, AZ

On Apr 17, 2020

I have been with this company for many years and was generally pleased with their service and warranty coverage. However, over the past two years, things have gone progressively worse. They no longer provide free summer/winter HVAC checks, the cost of their plans and service calls have increased significantly, and their customer service is bad. Today I called for service and was put on hold in queue p ..Read Full Review

I have been with this company for many years and was generally pleased with their service and warranty coverage. However, over the past two years, things have gone progressively worse. They no longer provide free summer/winter HVAC checks, the cost of their plans and service calls have increased significantly, and their customer service is bad. Today I called for service and was put on hold in queue position #2. After waiting 15 minutes, I was transferred to a recording line that stated "mailbox is full" so I was unable to leave a message. I then called another phone number reserved for contractor repair authorization and no one answered there either. I left a message at this last number, but have not had a return call. ..View less

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Cosma Pa, Phoenix, AZ

On Mar 05, 2020

My heater stopped working. The heater takes hot water from the boiler into an exchanger to blow warm air into the apartment. Both the AC/Heater and the boiler are covered in the warranty. BUT somewhere in the fine print the pump that takes the hot water to the heat exchanger is not. Not entirely surprising but disappointing nevertheless. Friendly people but get this "insurance" only if nothing ..Read Full Review

My heater stopped working. The heater takes hot water from the boiler into an exchanger to blow warm air into the apartment. Both the AC/Heater and the boiler are covered in the warranty. BUT somewhere in the fine print the pump that takes the hot water to the heat exchanger is not. Not entirely surprising but disappointing nevertheless. Friendly people but get this "insurance" only if nothing is going to break and you are never going to make a claim. ..View less

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Ian , Phoenix, AZ

On Aug 16, 2019

Our A/C started failing mid July in the middle of an excessive heat wave. Platinum's technician came out and diagnosed its issues and said it was covered. From that point they kept pushing fixing the issues off and demanding we have to pay multiple extra fees before they would do anything. Almost a month goes by of this (WITH FAILED A/C and a 1 year old at home!) and we receive a call at 8:45 am that a ..Read Full Review

Our A/C started failing mid July in the middle of an excessive heat wave. Platinum's technician came out and diagnosed its issues and said it was covered. From that point they kept pushing fixing the issues off and demanding we have to pay multiple extra fees before they would do anything. Almost a month goes by of this (WITH FAILED A/C and a 1 year old at home!) and we receive a call at 8:45 am that a technician will be at our home between 8am and 12pm that same day to replace the parts and we needed to be home now. We left work immediately, when the tech arrived, he stated he did not have the parts for replacement, but he went straight to the air filter which was noted previously as being changed under a month ago and clean by the initial inspections. He stated it had to be changed every 3 weeks (which no one recommends) and it voids our warranty. IT GETS BETTER! he doesn't show us the 'dirty' air filter (probably because it was clean) and he confiscates it as we can't find it anywhere. Platinum then provided a picture of what appeared to be a different style air filter then what we had and with a background from a different location. Im assuming it was someone else's filter. ..View less

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Mira, Phoenix, AZ

On Jan 04, 2019

Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered, to make sure that we have some coverage in case of emergency A month after we had moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is ..Read Full Review

Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered, to make sure that we have some coverage in case of emergency A month after we had moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is old and parts cannot be found for a proper repair… the Platinum home warranty made us two very interesting offers: 1. cash out - $ 375 (calculated I don’t know how “based on the affected parts on this system”) or 2. to replace the entire system at our cost which is about $ 6,027.60, the Platinum can only help us by offering, they call it “special discount” about 17% discount. So I suppose to be happy paying $ 6,027.60 not $7370. 91 From all I am getting, they refused to replace our unrepeatable heating system because is too old. Well this is what the warranty should be for….considering again that we have the Ultimate warranty plan, Platinum warranty responded to our e-mail inquiry :.....“We offer you special discounts for our Platinum customers and if needed financing assistance” I think that $ 700 warranty purchase was waste of money, it has been frustration, and there are young kids living in the house without proper heating and it is extremely cold for Phoenix right now. ..View less

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Mira Teneva, Phoenix, AZ

On Jan 04, 2019

Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered. A month after we moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is old and parts cannot be found for a proper repair… the Pla ..Read Full Review

Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered. A month after we moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is old and parts cannot be found for a proper repair… the Platinum home warranty made us two outrageous offers: 1. cash out - $ 375 (calculated I don’t know how “based on the affected parts on this system”) or 2. to replace the entire system at our cost which is about $ 6,027.60, the Platinum can only help by offering about 17% discount. So we suppose to be happy paying $ 6,027.60 not $7370. 91 From all I am getting, Platinum warranty refused to replace the unrepeatable heating system because is too old.....Well this is what the warranty should be for. I think that $ 700 warranty purchase was waste of money, it has been frustration, and there are young kids living in the house without proper heating and it is extremely cold for Phoenix right now. ..View less

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Karen, Scottsdale, AZ

On Jan 17, 2018

The worst home warranty I've ever had waste of my money

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Scott Scherger, Gilbert, AZ

On Oct 10, 2017

I have been with Platinum Home Warranty for several years. Everyone that I encounter is professional and courteous. Once the work is complete they followup with a phone call and survey to make sure you are satisfied. I highly recommend PHW for your home warranty needs. .

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Rick Effinger, Peoria, AZ

On Aug 22, 2017

Long time customer as reflected by the premium. Locked in pricing is a nice feature. Love they have their own AC serviceman and always timely when we have needed AC service. Free yearly checkups are very nice and have treated us fair on the one or two occasions that an issue arose. Couldn't recommend a better Home Warranty Company in Arizona.

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Michele, Surprise, AZ

On Aug 09, 2017

After just moving into my new condo, I had to call Platinum Home Warranty for two separate issues. They were very easy to work with and repair men were dispatched very quickly resolving my problems quickly.

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Heather Renshaw, Scottsdale, AZ

On Aug 01, 2017

I had my spout to my shower break off while the water was on and it started flooding the bathroom. I had to shut my water off and called Platinum Home Warranty. They sent Rocky out to fix the issue the same day and he was AMAZING. So helpful and knowledgeable. I would definitely recommend him to anyone.

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Garrett Hunt, Phoenix, AZ

On Aug 01, 2017

They helped me get my AC and Washing Machine fixed in under 24 hrs. Anyone living in Phoenix knows how crucial that is. Thank you so much for the help!

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RB, Scottsdale, AZ

On Jul 31, 2017

We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn't have the part, that most stores were closed and they would be back ..Read Full Review

We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn't have the part, that most stores were closed and they would be back on Monday. I took the chance that they could fix it the next day. The repairman arrived early and he fixed it quickly. He was very pleasant, explained everything and took the time to talk to my husband about other air circulation concerns related to the house. I have never been so pleased with the prompt and courteous service we received. I highly recommend this company. We were previously with American Home Shield and they were the worst! This is my 2nd repair with Platinum HW and both have been quick and easy. ..View less

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Russell Keener, Sun City, AZ

On Jul 30, 2017

Excellent customer service reps. They called back and set up my appointment for a/c repair late oh Thursday night. The repair person was very quick at finding the issue and fixing it. Karen and I appreciate the prompt attention to detail.

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Nathan Sonoskey, Phoenix, AZ

On Jul 28, 2017

I bought a Platinum Home Warranty after buying a new home in Phoenix. Their service was prompt (one time they came on an emergency plumbing call on a Saturday) and they fixed the items for a flat service fee. I'd recommend them for someone looking for a solid, local Home Warranty company.

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Jeff Evert, Scottsdale, AZ

On Jul 28, 2017

Great company, I have used Platinum Home warranty for 3 years now & have renewed my warranty every year. They are prompt & do a good job. I have used other home warranty companies before & platinum is the most honest & dependable one.

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Amy Friend, Scottsdale, AZ

On Jul 25, 2017

I have had my home warranty with Platinum for about 3 years now and I could not be happier with the prompt customer service. They have fixed my disposal, my oven, my ice maker, my washer and my water heater! Owning a home, for the first time, I have appreciated the home maintenance tips that they have shared. And, they always follow up with a phone call to make sure I'm happy. I have no doubt that the co ..Read Full Review

I have had my home warranty with Platinum for about 3 years now and I could not be happier with the prompt customer service. They have fixed my disposal, my oven, my ice maker, my washer and my water heater! Owning a home, for the first time, I have appreciated the home maintenance tips that they have shared. And, they always follow up with a phone call to make sure I'm happy. I have no doubt that the cost of the annual premium has been worth it! I can be rest assured that I won't be faced with an expense that I can't afford. Thank you Platinum Home Warranty! ..View less

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Sally Robertson, Tempe, AZ

On Jul 25, 2017

This is the first home warranty we have had in 10 years, but as we had bought a new house we wanted to know we are covered for repairs to things in the house so there are no surprises in the first year. Within a few weeks of moving in, the AC broke down - Platinum were able to send out a tech quickly, he came on time, was professional, and efficiently fixed the problem. Customer service were great in set ..Read Full Review

This is the first home warranty we have had in 10 years, but as we had bought a new house we wanted to know we are covered for repairs to things in the house so there are no surprises in the first year. Within a few weeks of moving in, the AC broke down - Platinum were able to send out a tech quickly, he came on time, was professional, and efficiently fixed the problem. Customer service were great in setting everything up - friendly, courteous and efficient. So far, a very positive experience!!!! ..View less

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Bill Blackbur, Glendale, AZ

On Jul 22, 2017

The air conditioner quit working at my home, located at W. Wikieup Lane, Glendale, AZ. My tenant and I started calling Platinum home warranty company but they failed to answer their phones over the weekend of July 8 and 9, I was unable to report the malfunction of my heat pump. On Monday, July 10, they finally answered and told me I was wrong and that they answered the phone all weekend. A few hours late ..Read Full Review

The air conditioner quit working at my home, located at W. Wikieup Lane, Glendale, AZ. My tenant and I started calling Platinum home warranty company but they failed to answer their phones over the weekend of July 8 and 9, I was unable to report the malfunction of my heat pump. On Monday, July 10, they finally answered and told me I was wrong and that they answered the phone all weekend. A few hours later they called me back and stated they were wrong and that their phones had been down all weekend. By then, I had already called an AC contractor, who advised me that the Heat Pump could not be repaired, so I ordered a new one and agreed to pay over $7,735. I advised Platinum Home Warranty that they were in breach of contract. I had no option but to send my tenants to a hotel and hire a contractor to install a new unit. I expected Platinum Home Warranty to reimburse me for the full amount of the invoice. Since then, they have refused to return my calls. I want them to reimburse me in full for the cost of the heat pump and 4 days of the tenant's hotel expenses. ..View less

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Jack Tobey, Peoria , AZ

On Jul 19, 2017

Have been with this company for over 10 years. Have always received great service. Technicians could not be more friendly or knowledgeable. Highly recommend this company. Would never use anyone else.

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Ken Alexander, Litchfiled Park, AZ

On Jul 18, 2017

On July 9th, I came home to house that was over 90’ inside. My AC had stopped working. Being a Saturday, I didn’t expect to get an answer. The message gave me an option for emergency service, and a person answered my call. I provided the requested information and was told to expect a call within 2 hours. The call came and I was scheduled for service on Sunday morning. The technician arrived a ..Read Full Review

On July 9th, I came home to house that was over 90’ inside. My AC had stopped working. Being a Saturday, I didn’t expect to get an answer. The message gave me an option for emergency service, and a person answered my call. I provided the requested information and was told to expect a call within 2 hours. The call came and I was scheduled for service on Sunday morning. The technician arrived and went straight to work. In just a little over 2 hours, my AC was working again. Everyone was very courteous and professional. I will certainly renew my plan with Platinum Home Warranty. ..View less

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