Platinum Home Warranty
Platinum Home Warranty (PHW) is a young and upcoming home warranty company that came into being in 2011. Headquartered in Arizona, the company currently caters to the warranty needs of Scottsdale and Arizona homeowners alone. PHW states that they have a host of plans that suit the needs of homeowners and realtors alike. They also take pride in the quality of their service and timeliness.
Premium
$450 - $700
Deductible
$60
Coverage Limits
N/A
BBB Rating
A+
Active States
1
Complaint Resolution Program
No
N/A
Estimated Appliance CoverageN/A
Estimated System Coverage1
No. Of Active StatesNo
Complaint Resolution ProgramPlatinum Home Warranty Claims
Platinum Home Warranty provides professional and prompt contractors that are courteous and there are follow-ups to check if the work is done efficiently and in a timely manner, it is currently rated for repair quality.
Platinum Home Warranty States Availability
Platinum Home Warranty Reviews
Carri , San Tan Valley, AZ
On Jan 04, 2023
Nope can’t recommend them. I’ve had other companies and this has the worst service and service providers. They make it not even worth having a home warranty. Very disappointed.
HelpfulAmandahong, Orange, CA
On Aug 09, 2021
My plumping toilet was blooded emergency, I called local guys fixed and sen the bill for reimbursement , they refused bc I don’t have authorization before the toilet is fixed. If I wait for them approved my house must be flooded with nasty things everywhere (sorry to say it here). The second things they don’t cover for fixing AC if your AC not” properly regular maintaining”. We ch ..Read Full Review
My plumping toilet was blooded emergency, I called local guys fixed and sen the bill for reimbursement , they refused bc I don’t have authorization before the toilet is fixed. If I wait for them approved my house must be flooded with nasty things everywhere (sorry to say it here). The second things they don’t cover for fixing AC if your AC not” properly regular maintaining”. We change filter every times. They have thousands of reasons not to pay out. They just want to get money from homeowner and come to fixing they will refuse.don’t ever buy home warranty they trick us . I ll report to BEst business bureau , you should do that so they can’t scam others ..View less
HelpfulAlbert Corbin, Mesa, AZ
On Aug 05, 2021
Worst experience in my life fron PHW. My wife and I have been without AC since July 4th and no communication from these people. I am about to call three on my side for help. Exhausted home owner
HelpfulPreeti N, Phoenix, AZ
On May 14, 2021
Their technician negligently caused water damage in my home by letting condensation from my AC coil flood the hallway. They refused to remediate it or cover the expense. Disrespectful and cheap company, avoid at all costs.
HelpfulKristine H, Paradise Valley, AZ
On Mar 01, 2021
Worthless! After much delay and their representative, *****, ignoring my calls and emails, they refused to replace my pool heater despite documentation that it was working when we purchased the house. They basically called me, my realtor who purchased the coverage, and my pool company liars. Dont waste your money. They do not want to pay your claims and their customer service is horrible!
HelpfulTrent Powell, Mesa, AZ
On Feb 04, 2021
WARNING, WARNING, Do not buy a home warranty from these guys. Companies like this are exactly why you should never purchase a home warranty! It was rather warm a few days ago (Feb 2nd, 2021) and my upstairs was 84 so I turned on the A/C and it didn’t work and still isn’t working. I’ve paid for the top warranty from this company and called today to schedule a technician to come servic ..Read Full Review
WARNING, WARNING, Do not buy a home warranty from these guys. Companies like this are exactly why you should never purchase a home warranty! It was rather warm a few days ago (Feb 2nd, 2021) and my upstairs was 84 so I turned on the A/C and it didn’t work and still isn’t working. I’ve paid for the top warranty from this company and called today to schedule a technician to come service my unit. They used the lame excuse that they don't schedule any a/c repair service until the outside temperature averages 78 degrees. You kidding me, I have a warranty and my A/C isn't working but they are asking me to wait a month or two to repair this. What an absolute joke and cop out as a company. I can contact 10 highly reputable hvac certified companies today and every one of them will come to my home and get my system back working. However, they look for little ways to cut corners screwing their customers just to save a buck, what a joke. I highly recommend you save your money and don't buy a home warranty from this company because it's not like they will do anything they promise anyhow! ..View less
HelpfulJim, Chandler, AZ
On Apr 17, 2020
I have been with this company for many years and was generally pleased with their service and warranty coverage. However, over the past two years, things have gone progressively worse. They no longer provide free summer/winter HVAC checks, the cost of their plans and service calls have increased significantly, and their customer service is bad. Today I called for service and was put on hold in queue p ..Read Full Review
I have been with this company for many years and was generally pleased with their service and warranty coverage. However, over the past two years, things have gone progressively worse. They no longer provide free summer/winter HVAC checks, the cost of their plans and service calls have increased significantly, and their customer service is bad. Today I called for service and was put on hold in queue position #2. After waiting 15 minutes, I was transferred to a recording line that stated "mailbox is full" so I was unable to leave a message. I then called another phone number reserved for contractor repair authorization and no one answered there either. I left a message at this last number, but have not had a return call. ..View less
HelpfulCosma Pa, Phoenix, AZ
On Mar 05, 2020
My heater stopped working. The heater takes hot water from the boiler into an exchanger to blow warm air into the apartment. Both the AC/Heater and the boiler are covered in the warranty. BUT somewhere in the fine print the pump that takes the hot water to the heat exchanger is not. Not entirely surprising but disappointing nevertheless. Friendly people but get this "insurance" only if nothing ..Read Full Review
My heater stopped working. The heater takes hot water from the boiler into an exchanger to blow warm air into the apartment. Both the AC/Heater and the boiler are covered in the warranty. BUT somewhere in the fine print the pump that takes the hot water to the heat exchanger is not. Not entirely surprising but disappointing nevertheless. Friendly people but get this "insurance" only if nothing is going to break and you are never going to make a claim. ..View less
HelpfulIan , Phoenix, AZ
On Aug 16, 2019
Our A/C started failing mid July in the middle of an excessive heat wave. Platinum's technician came out and diagnosed its issues and said it was covered. From that point they kept pushing fixing the issues off and demanding we have to pay multiple extra fees before they would do anything. Almost a month goes by of this (WITH FAILED A/C and a 1 year old at home!) and we receive a call at 8:45 am that a ..Read Full Review
Our A/C started failing mid July in the middle of an excessive heat wave. Platinum's technician came out and diagnosed its issues and said it was covered. From that point they kept pushing fixing the issues off and demanding we have to pay multiple extra fees before they would do anything. Almost a month goes by of this (WITH FAILED A/C and a 1 year old at home!) and we receive a call at 8:45 am that a technician will be at our home between 8am and 12pm that same day to replace the parts and we needed to be home now. We left work immediately, when the tech arrived, he stated he did not have the parts for replacement, but he went straight to the air filter which was noted previously as being changed under a month ago and clean by the initial inspections. He stated it had to be changed every 3 weeks (which no one recommends) and it voids our warranty. IT GETS BETTER! he doesn't show us the 'dirty' air filter (probably because it was clean) and he confiscates it as we can't find it anywhere. Platinum then provided a picture of what appeared to be a different style air filter then what we had and with a background from a different location. Im assuming it was someone else's filter. ..View less
HelpfulMira, Phoenix, AZ
On Jan 04, 2019
Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered, to make sure that we have some coverage in case of emergency A month after we had moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is ..Read Full Review
Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered, to make sure that we have some coverage in case of emergency A month after we had moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is old and parts cannot be found for a proper repair… the Platinum home warranty made us two very interesting offers: 1. cash out - $ 375 (calculated I don’t know how “based on the affected parts on this system”) or 2. to replace the entire system at our cost which is about $ 6,027.60, the Platinum can only help us by offering, they call it “special discount” about 17% discount. So I suppose to be happy paying $ 6,027.60 not $7370. 91 From all I am getting, they refused to replace our unrepeatable heating system because is too old. Well this is what the warranty should be for….considering again that we have the Ultimate warranty plan, Platinum warranty responded to our e-mail inquiry :.....“We offer you special discounts for our Platinum customers and if needed financing assistance” I think that $ 700 warranty purchase was waste of money, it has been frustration, and there are young kids living in the house without proper heating and it is extremely cold for Phoenix right now. ..View less
HelpfulMira Teneva, Phoenix, AZ
On Jan 04, 2019
Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered. A month after we moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is old and parts cannot be found for a proper repair… the Pla ..Read Full Review
Very disappointed…Our Realtor at the time of closing on the house had purchased for us the most expensive out of the three plans that Platinum warranty offered. A month after we moved to the house, the heating system stopped working and we called Platinum for service, paid our service fee, and the technician found that the system is old and parts cannot be found for a proper repair… the Platinum home warranty made us two outrageous offers: 1. cash out - $ 375 (calculated I don’t know how “based on the affected parts on this system”) or 2. to replace the entire system at our cost which is about $ 6,027.60, the Platinum can only help by offering about 17% discount. So we suppose to be happy paying $ 6,027.60 not $7370. 91 From all I am getting, Platinum warranty refused to replace the unrepeatable heating system because is too old.....Well this is what the warranty should be for. I think that $ 700 warranty purchase was waste of money, it has been frustration, and there are young kids living in the house without proper heating and it is extremely cold for Phoenix right now. ..View less
HelpfulKaren, Scottsdale, AZ
On Jan 17, 2018
The worst home warranty I've ever had waste of my money
HelpfulScott Scherger, Gilbert, AZ
On Oct 10, 2017
I have been with Platinum Home Warranty for several years. Everyone that I encounter is professional and courteous. Once the work is complete they followup with a phone call and survey to make sure you are satisfied. I highly recommend PHW for your home warranty needs. .
HelpfulRick Effinger, Peoria, AZ
On Aug 22, 2017
Long time customer as reflected by the premium. Locked in pricing is a nice feature. Love they have their own AC serviceman and always timely when we have needed AC service. Free yearly checkups are very nice and have treated us fair on the one or two occasions that an issue arose. Couldn't recommend a better Home Warranty Company in Arizona.
HelpfulMichele, Surprise, AZ
On Aug 09, 2017
After just moving into my new condo, I had to call Platinum Home Warranty for two separate issues. They were very easy to work with and repair men were dispatched very quickly resolving my problems quickly.
HelpfulHeather Renshaw, Scottsdale, AZ
On Aug 01, 2017
I had my spout to my shower break off while the water was on and it started flooding the bathroom. I had to shut my water off and called Platinum Home Warranty. They sent Rocky out to fix the issue the same day and he was AMAZING. So helpful and knowledgeable. I would definitely recommend him to anyone.
HelpfulGarrett Hunt, Phoenix, AZ
On Aug 01, 2017
They helped me get my AC and Washing Machine fixed in under 24 hrs. Anyone living in Phoenix knows how crucial that is. Thank you so much for the help!
HelpfulRB, Scottsdale, AZ
On Jul 31, 2017
We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn't have the part, that most stores were closed and they would be back ..Read Full Review
We got back from vacation and our ac went out so I called Platinum HW at 5:30 pm and she told me they would be out the next day (because we had another unit that was working) with a weekend rate (only $35 more) or I could wait till Monday for regular rate. I preferred them to come out the next day. She explained to me that if they didn't have the part, that most stores were closed and they would be back on Monday. I took the chance that they could fix it the next day. The repairman arrived early and he fixed it quickly. He was very pleasant, explained everything and took the time to talk to my husband about other air circulation concerns related to the house. I have never been so pleased with the prompt and courteous service we received. I highly recommend this company. We were previously with American Home Shield and they were the worst! This is my 2nd repair with Platinum HW and both have been quick and easy. ..View less
HelpfulRussell Keener, Sun City, AZ
On Jul 30, 2017
Excellent customer service reps. They called back and set up my appointment for a/c repair late oh Thursday night. The repair person was very quick at finding the issue and fixing it. Karen and I appreciate the prompt attention to detail.
HelpfulNathan Sonoskey, Phoenix, AZ
On Jul 28, 2017
I bought a Platinum Home Warranty after buying a new home in Phoenix. Their service was prompt (one time they came on an emergency plumbing call on a Saturday) and they fixed the items for a flat service fee. I'd recommend them for someone looking for a solid, local Home Warranty company.
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