Residential Warranty Services has operated since 1988, with its headquarters in Carmel, Indiana, USA. They offer home warranties across all 50 states, ensuring nationwide availability. It offers two comprehensive plans to homeowners, real estate professionals, and home buyers & sellers.
This review results from analyzing hundreds of user reviews and conducting exhaustive research by our editorial team. It intends to help homeowners get the following information:
- Plan, costs, inclusions, and exclusions
- Guide on claim filing procedure
- Our editorial viewpoint
Why Residential Warranty Services?
Residential Warranty Services offers 5 year warranty on the roof protection plan
The company covers failures caused by rust or corrosion in appliances and systems
RWS provides specialized coverage for sewer lines
Explore users’ experience of Residential Warranty Services
I noticed a leak in my bathtub and reported it to RWS. They didn’t waste time in sending over a plumber. And the plumber promptly sent an estimate which RWS fully covered. I’m happy that this was resolved quickly.
My worries about unforeseen house repair costs were significantly allayed by the comprehensive home warranty package they offered. My questions were often answered by the customer support staff, providing much-needed comfort.
RWS stands out as a reliable and trustworthy option for safeguarding your home and offering peace of mind. Their team assisted me in understanding the home warranty process and ensured all my queries were thoroughly addressed.
Filing the claim and getting the repair completed was an incredibly smooth and stress-free experience. I was thoroughly impressed with the service provided by RWS, especially with how quickly and effectively they handled our claim. Their dedication to putting the customer first really stood out, and I would definitely recommend their services to others based on this positive experience.
Their customer service team is always ready to assist, demonstrating professionalism and a deep understanding of their products. The process of filing a claim is straightforward and hassle-free, which is a huge relief during the stressful times of home repairs. I appreciate their dedication to keeping the cost of home repair low for customers like me.
From the get-go, their team was incredibly helpful, guiding me through the different plans to find one that suited my needs perfectly. The process was straightforward and transparent, with no hidden fees or complicated terms. What impressed me the most was their responsiveness. Whenever I had a question or needed assistance, their customer support was always just a phone call away, ready to help.
Pros & cons
Pros
- Offers to choose own contractor
- Provides generous aggregate coverage limit
- Covers items with unknown pre-existing condition
Cons
- Charges higher fee upon contract cancellation
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of Residential Warranty Services
Residential Warranty Services offers two comprehensive plans to its customers – Simple & Premier Plans. The company also provides an 18-month extended warranty plan.
Let’s take a look at the table below to understand the coverage offered by RWS:
Systems / Appliances |
Simple Plan |
Premier Plan |
18-Month Plan |
Roof Leak Coverage | ✓ | ✓ | ✓ |
Dishwasher | ✓ | ✓ | ✓ |
Garage Door Openers And Springs | ✓ | ✓ | ✓ |
Ductwork | ✓ | ✓ | ✓ |
Electrical System | ✓ | ✓ | ✓ |
Water Heater | ✓ | ✓ | ✓ |
Failures Due To Rust Or Corrosion | ✓ | ✓ | ✓ |
Garbage Disposal | ✓ | ✓ | ✓ |
Central Heating System | ✓ | ✓ | ✓ |
Air Conditioning Refrigerant | ✓ | ✓ | ✓ |
Exhaust Fans | ✓ | ✓ | ✓ |
Range / Oven | ✓ | ✓ | ✓ |
Central Air Conditioning | ✓ | ✓ | ✓ |
Outside Hose Spigots | ✓ | ✓ | ✓ |
Plumbing | ✓ | ✓ | ✓ |
Removal Of Defective Equipment | ✓ | ✓ | ✓ |
Upgrade Up To 2 Years | ✓ | ✓ | |
Telephone Wiring | ✓ | ✓ | ✓ |
Doorbell Wiring | ✓ | ✓ | ✓ |
Clogs | ✓ | ✓ | ✓ |
Microwave | ✓ | ✓ | |
Code Violations | ✓ | ✓ | |
HVAC Maintenance | ✓ | ✓ | |
Sewage Pumps | ✓ | ✓ | |
Failure Due To Mismatched Systems | ✓ | ✓ | |
Unknown Pre-Existing Conditions | ✓ | ✓ | |
Well Pump | ✓ | ✓ | |
Permit Fee | ✓ | ✓ | |
Sump Pump | ✓ | ✓ | |
Washers / Dryers | ✓ | ✓ | |
Refrigerator | ✓ | ✓ |
Note: To qualify for the Termite plan coverage under the Simple & Premier Plan, buyers must provide a termite report issued within six months before the contract’s commencement.
Optional Coverage
Apart from the abovementioned list, Residential Warranty Services offers few items under optional add-on coverage.
- Pool & Spa Coverage
- Septic Tank Pumping
- $75 Deductible Buydown
With this, it also allows customers to add a condo discount of $20.
Coverage Limitations & Exclusions
Residential Warranty Services will protect your home items up to a certain limit set by the company. The aggregate dollar limit is $25,000. However, the company also has different dollar limits for every item.
As outlined in its sample contract, the table below individually illustrates the specific coverage limits for appliances and systems.
Covered Items |
Coverage Limit |
HVAC |
$10,000 |
Electrical |
$5,000 |
Plumbing |
$5,000 |
Appliances |
$5,000 |
Well Pump |
$500 |
Sewage Pump |
$500 |
Roof Leak Repair |
$500 |
Water Softener |
$500 |
Optional Items |
|
Pool/Spa |
$500 |
Septic Tank |
$275 |
- Additionally, RWS contracts only cover the items within the perimeter of the home’s foundation and associated garages.
- Appliances will only be treated if they are damaged due to normal wear and tear. The company will not cover appliances damaged due to natural disasters or acts of God.
- The replacements will have comparable capacity and features; however, RWS does not claim responsibility for matching brands, colors, measurements, or altering cabinets or structures.
- They will not cover leased equipment and any systems and appliances with pre-existing conditions.
- Although they provide services for equipment that has been improperly installed, these services are subject to specific limitations and circumstances.
- The company is not liable for damaged items due to a sewer or water line failure or repair.
Lastly, you may learn more about RWS restrictions and exclusions through the sample service contract.
Residential Warranty Services Cost
Residential Warranty Services plans range between $34.95 to $52.42 monthly and $470 to $629 annually. The pricing is based on a simple square footage method.
Their use of square footage as a basis for pricing provides a straightforward approach, allowing homeowners to quickly understand and assess the cost implications for their property size.
Let us have a look at the pricing structure below:
Plans |
Simple Plan |
Premier Plan |
18-Month Plan |
Monthly |
$39.17 |
$52.42 |
$34.95 |
Yearly |
$470 |
$629 |
$629 |
Deductible |
$75 to $150 |
Note: The pricing given above is for houses below 1,500 sq ft. If your home doesn’t fall in this category, we encourage you to take a free estimate.
Review Of Plans, Coverage & Customer Service Of Residential Home Warranty Services
Residential Warranty Service provides two coverage plans designed to accommodate the varying needs of homeowners. Their pricing structure and deductible options are transparent and understandable, enabling prospective customers to make well-informed decisions. Additionally, their 18-month warranty option stands out as a notable feature.
Review Of Residential Home Warranty Services Plans & Coverage
- One standout feature offered in the Simple and Premier plans is the opportunity to switch to the 18-month plan if you’ve had a qualifying home inspection with a Certified Inspection Expert. This added benefit can give homeowners an extended coverage period at the distributed cost.
- The company has set an aggregate limit of $25,000, above the market average. Moreover, the limits for HVAC, electrical, plumbing, and appliances range to $10,000.
Review Of Residential Home Warranty Services’ Customer Services
- Residential Home Warranty Services has an above-average rating of 3.3 on Google from nearly 875 consumers but is not accredited by the Better Business Bureau (BBB).
- Customers have praised the company for the prompt response and professionalism of the customer service. However, some customers have expressed their dissatisfaction in terms of claim denial.
Residential Warranty Services’ Claims Filing Procedure Phone Number, Web Portal, & Online Form
A repair or replacement claim for the equipment malfunction submitted under the RWS contract is categorized under three claim types: Emergency, Urgent, and Non-Emergency.
- To file a claim with Residential Warranty Services (RWS), call their helpline during weekdays between 7:30 a.m. and 5:30 p.m.
- You also have the option to begin the claim process by filling out the online form provided on their website.
- If the claim falls outside the scheduled coverage, you won’t be required to pay the deductible for non-warranty issues.
- Once your claim is deemed eligible under the warranty coverage, the processor will forward it to a contractor.
- The contractor will then contact you to schedule a convenient appointment for repair or replacement.
- While you are responsible for paying the service call fee, RWS covers the expenses associated with repair or replacement.
Conclusion
Residential Warranty Services provides comprehensive plans to lower repair and replacement expenses for buyers, sellers, homeowners, and real estate professionals.
The company provides perks such as complimentary SewerGard protection and roof leak repairs at no extra cost. However, there’s potential for enhancing customer service and diversifying plan options. Additionally, we recommend going through the contract before reaching a final decision.
Quick Details About The Company
President |
P Nathan Thornberry |
Business Started |
1988 |
Address |
PO Box 318, Carmel, IN 46082 |
Type Of Company |
LLC |
Why Should You Trust Us?
- All information provided in this review is sourced directly from Residential Warranty Services' official page and their sample contract.
- We looked closely at more than 26 pages in Residential Warranty Services' sample contract to make it easier to understand and explain the important points.
- We have analyzed over 3,350 customer reviews across various platforms to understand customer concerns and viewpoints.
- This comprehensive review reflects 28 hours of exhaustive research devoted to comprehending every aspect of the company.
Frequently Asked Questions (FAQs)
How Do I Cancel My Residential Warranty Plan?
A.
If you want to cancel your services amidst your coverage period, you must request a cancellation by emailing or calling them, and you have to pay a $35 cancellation fee.
Should I Get A Home Inspection For Buying An RWS Plan?
A.
No, a home inspection is not mandatory. However, you must undergo a home inspection conducted by a certified inspection expert if you intend to transition to the 18-month plan.
Where does RWS offer its home warranty services?
A.
Residential Warranty Services offers home warranty plans in all 50 states.
Do Residential Warranty Services Provide Any Discounts?
A.
For holders of the Simple or Premier Plans, you can extend the duration of plans from 12 months to 24 months for $400. If you have the 18-month plan, you can upgrade to a 2-year plan for only $200. However, this is available during the initial six months of your plan term.
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