Residential Warranty Services Review
Residential Warranty Services, headquartered in Caramel, Indiana, USA, has been a part of the home warranty industry since 1988. The company operates across 50 states, offering services to buyers, sellers, homeowners, and real estate experts. Residential Warranty Services has two plans to minimize repair and replacement costs that cover household mechanical equipment such as garage door openers, icemakers, refrigerators, humidifiers, heating systems, etc.
Pros
- No overtime fees for emergency claims
- Free SewerGard Protection with every Simple Plan purchase
- High aggregate limit in coverage cap
Cons
- Not liable to fix renovated appliances or systems.
- Not responsible for repairing damage due to natural disasters or acts of God
- Only two plans available
Premium
$375
Deductible
$75
Coverage Limits
N/A
BBB Rating
A+
Active States
49
Complaint Resolution Program
No
$5000
Estimated Appliance Coverage$10,000
Estimated System Coverage49
No. Of Active StatesNo
Complaint Resolution ProgramResidential Warranty Services Plans & Coverage
Residential Warranty Services offers two home warranty plans: the Simple Plan and the Advantage Plan.
- Simple Plan: This plan provides broad coverage servicing contracts for nearly every mechanical component at home. In addition, it includes free SewerGard protection.
- Advantage Plan: This basic plan offers coverage to many mechanical home systems and appliances, with options to expand protection.
- Central Heating System
- Refrigerator
- Washers
- Dryers
- Trash Compactor
- Garage Door Opener
- Electrical System
- Water Heater
- Garbage Disposal
- Well Pump
- Plumbing System
- Sump Pump
- Water Softener
- Drain Line Stoppages
- Microwave
- Sewer Ejector Pumps
- Exhaust Fans
- Central air conditioning
- Roof Leak Repairs
- Termite Protection Plan
- Garage Door Spring
- Range/Oven
- Dishwasher
- Dishwasher
- Trash Compactor
- Garage Door Opener
- Electrical System
- Water Heater
- Garbage Disposal
- Whirlpool Bathtub
- Sump Pump
- Central Heating System
- Microwave
- Kitchen Refrigerator
- Exhaust Fans
- Central air conditioning
- Range/Oven
Additional Coverage
Apart from the list mentioned above, Residential Warranty Services offers several items under Optional add- ons coverage for Advantage Plan.
- Additional HVAC Systems
- Sewage Pump
- Additional Water Heaters
- Garage Door Spring
- Sump Pumps
- Water Softener
- Well Pumps
- Roof Leak Repair
- Appliances Located in the Kitchen
- Termite Treatment
- Pool/Spa Mechanical
- Drain Line
- Septic Tank Pumping
Upgrade package (Gold Package)
RWS customers can also upgrade their Advantage plan by purchasing the Gold Package at $150 to get coverage for the following items
- Water Heater: Sediment
- Heating System: Disposable Filter and Heat Lamps
- Garage Door Opener: Hinges, Springs, and Remote Transmitter/Keypad
- Dishwasher: Racks, Baskets, and Rollers
- Microwave Oven: Interior lining, Clocks, and Shelves
- Range/Oven: Clocks, Rotisseries, Racks, Handles, Knobs, and Interior lining
- Smoke Detector: Both, Battery Operated and Hardwired Systems
- Drain Line Stoppage
- Washer/Dryer Coverage
- Roof Leak Repair Coverage
- Termite Treatment Coverage
Residential Warranty Services Cost
Residential Warranty Services pricing is based on a simple square footage method and can vary depending on the state of residence. Furthermore, the coverage period is offered up to 180-days per claim.
The cost of Residential Warranty Services contract plans may range between $435 and $535. The deductibles are $75 and $50 per claim, depending on the plan you choose, the appliances, and other factors. The Simple plan has a TCF of $150. The optional items cost an average of $110 but can go upto $185 at most. To get the pricing information based on your specific needs, you can submit a free quote
Residential Warranty Services Claims & Customer Service
A repair or replacement claim for the malfunction of the equipment submitted under the RWS contract is categorized under three claim types: Emergency Claim, Urgent Claim, and Non-Emergency Claim.
Here is how you can file a claim:
- You can call on the phone number (1-800-544-8156) of Residential Warranty Services to file the claim in between the working hours of 7:30 a.m. and 5:30 p.m. on weekdays (Monday through Friday).
- If the claim does not fall under the scheduled coverage, then you will be informed not to pay the deductible for the non-warranty issues.
- If the claim appears to fall under the warranty coverages provided, then the processor will forward your claim to a contractor.
- The contractor will then call you to schedule an appointment time at your earliest convenience.
- A service call fee is to be paid by you to the company or the contractor. RWS will, however, bear the expense of repair or replacement.
Residential Warranty Services claims to have provided warranty services to almost 3.7 million households. The company aims to build relationships with their customers.
Residential Warranty Services States Availability
Residential Warranty Services offers services in all 50 states currently.
What are some of the exclusions of Residential Warranty Services Plans?
RWS contracts only cover the items within the perimeter of the home's foundation and associated garages. Appliances will only be treated if they are damaged due to normal wear and tear. The company will not cover appliances that have been damaged due to natural disasters or acts of God.
The company has the authority to determine whether a device should be fixed or replaced. The replacements will have comparable capacity and features; however, RWS is not responsible for matching brands, colors, measurements, or altering cabinets or structures of any sort. In addition, the company has the right to offer cash instead of item replacement (which may cost less than retail pricing).
They will not cover leased equipment and any systems and appliances with pre-existing conditions. Although they provide services for equipment that have been improperly installed, these services are subject to specific limitations and circumstances.
Residential Warranty Services is not liable for any damaged items due to a sewer or water line failure or repair. You may learn more about RWS restrictions and exclusions by going through the sample service contract.
Is Residential Warranty Services Worth The Money?
Residential Warranty Services has provided warranty services to almost 3.7 million households in 33 years of business. Their customers can avail of various benefits like the inclusion of accessory parts.
However, RWS Advantage Plan covers less than the industry standard. If you’re looking for a low-cost plan with limited coverage options for a newer home, have a look at the Best Home Warranty Companies of 2021. Based on the customer reviews and preferences, these three home warranty companies also offer a comprehensive coverage plan and good pricing.
Residential Warranty Services FAQs
How do I contact Residential Warranty Services?
You can contact the Residential Warranty Services by calling at 1-800-544-8156 or by sending an email at RWSWarranty.com.
Who owns Residential Warranty Services?
Nathan Thornberry owns Residential Warranty Services. He is also the CEO of the RWS.
How do I cancel my Residential Warranty plan?
If you want to cancel your services amidst your coverage period, you must request a cancellation by emailing them or calling 1-800-544-8156, and you have to pay a $35 cancellation fee.
Should I get a home inspection for buying an RWS plan?
No, a home inspection is not mandatory. It is a good idea, though, to have your home evaluated to ensure that everything is in working condition. The warranty does not cover any known and unknown pre-existing conditions that are causing problems.
What issues can RWS solve for me?
RWS can assist you in resolving a variety of mechanical failures that may happen to your home system and appliances, such as:
- Dishwashers- Dishes remaining dirty and lack of water drainage
- Roof problems- Roof leaks or external pipes freezing
- Plumbing- Blockage in the drain and sewer lines, stoppages, leaks, and water breaks
For more information on what to expect from Residential WS in terms of issues they can help with, check out their sample contracts.
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Residential Warranty Services Reviews
Jelena Esteban, Atlanta, GA
On May 24, 2023
I had a wonderful experience with the customer support agent at RWS. From the moment I reached out for assistance, I was met with kindness, competence, and extensive knowledge. The agent was attentive and took the time to listen to my concerns, providing all the necessary information I needed to address my issue.
HelpfulGilberto Lemke, Carmel, IN
On May 16, 2023
When the air conditioner in our home stopped working, it became quite a challenge, especially with the kids complaining about the heat. However, I decided to reach out to RWS for assistance, and I was delighted with the outcome. After contacting them, I quickly received a confirmation that a skilled technician would be dispatched to our home the very next day.
HelpfulLindsey Ralphs , Carmel, IN
On May 09, 2023
I was happy to learn that we had the choice to select a contractor near us and receive reimbursement for the repairs. They did not have available contractors at that time and we were happy that they offered us an option. After submitting the report, we were promptly approved for reimbursement.
HelpfulMarley Johns, Indianapolis, IN
On Apr 28, 2023
Grateful for their prompt assistance when we required an urgent repair work. The team demonstrated their expertise and professionalism, as well as being friendly, helpful, and efficient. The warranty provided is definitely a valuable investment.
HelpfulNicholas DeTore, Shepherdsville, KY
On Apr 22, 2023
Like several others, we have experienced their delay delay delay strategy. We even confirmed ahead of time when some electrical issues came up, that the top tier warranty package would cover the issue. Ultimately, the did get someone out her to look, but were told that we'd have to pay for the appointment because the work would not be claimable. For context, nothing new or surprising came up during th ..Read Full Review
Like several others, we have experienced their delay delay delay strategy. We even confirmed ahead of time when some electrical issues came up, that the top tier warranty package would cover the issue. Ultimately, the did get someone out her to look, but were told that we'd have to pay for the appointment because the work would not be claimable. For context, nothing new or surprising came up during the inspection. Just suddenly decided that they did not want to cover it. I've called 4 or 5 times over the course of several months to speak to a manager about the dispute, assured each time that they would reach out to me. It has been half a year since my last call. Needless to say we wont be renewing. ..View less
HelpfulDaniel Walker, Carmel, IN
On Apr 15, 2023
Their customer service is excellent and their response time is quick. When I had an issue with my air conditioning unit, they dispatched a technician promptly and the problem was resolved in no time. The technician was knowledgeable, courteous, and professional. The best part is that all of this was covered under my plan. The peace of mind that comes with having a reliable and trustworthy warranty servic ..Read Full Review
Their customer service is excellent and their response time is quick. When I had an issue with my air conditioning unit, they dispatched a technician promptly and the problem was resolved in no time. The technician was knowledgeable, courteous, and professional. The best part is that all of this was covered under my plan. The peace of mind that comes with having a reliable and trustworthy warranty service is priceless. ..View less
HelpfulRaven Dickson, Atlanta, GA
On Apr 05, 2023
Their customer service team is also very helpful and knowledgeable. They are always available to answer any questions I have about my coverage, and they have been very patient and thorough in explaining the details of my policy.
HelpfulBeatrice Heaney , Atlanta, GA
On Mar 28, 2023
I recently signed up with RWS of America for a home warranty and have been extremely satisfied with their service. The process of signing up was easy and straightforward, and the customer service team was helpful in answering all my questions. Since then, I have had to use the warranty for a few repairs in my home, and each time the process has been smooth and efficient.
HelpfulHakan Simsek, El Paso, TX
On Mar 21, 2023
My first year with RWS and I do not recommend them to anyone. Horrible customer service. They will not even pay what's mentioned on the policy.
HelpfulSamra Muric, West Jordan, UT
On Mar 20, 2023
0 stars!! HORRIBLE!! The worst company I have ever dealt with in my entire life. Unprofessional as it gets. They hang up on you for no reason at all! We moved into our house 2 months ago and we have been dealing with them for over a month trying to get some electrical issues resolved. Very minor issue and they cannot get it together to do their job as a warranty company and take care of it. Biggest scam ..Read Full Review
0 stars!! HORRIBLE!! The worst company I have ever dealt with in my entire life. Unprofessional as it gets. They hang up on you for no reason at all! We moved into our house 2 months ago and we have been dealing with them for over a month trying to get some electrical issues resolved. Very minor issue and they cannot get it together to do their job as a warranty company and take care of it. Biggest scam I’ve ever witnessed! They told us that we can pay separately for any work that needs to be done and they’ll reimburse us but what they actually mean is they’ll just never follow up and want to screw us up even more. Since they can’t even stay on the line for more than 5 minutes without hanging up what makes you think they’ll talk to me when I’m trying to get my money back? Ridiculous! Do not use RWS. They will take your money and run. ..View less
HelpfulWalter Beason, Carmel, IN
On Mar 17, 2023
The coverage provided under their warranty is comprehensive and affordable, and it gave me peace of mind knowing that I was protected against any unexpected repairs.
HelpfulStanley Moises, Cincinnati, OH
On Mar 14, 2023
I like RWS because of the extent of their coverage. Also, they will let you work with the contractor you’re most comfortable with. Most importantly, claims are processed fully and promptly – no questions asked.
HelpfulHarry Lumburg, Indianapolis, IN
On Feb 26, 2023
A technician was sent out soon away, and the RWS representative who assisted us was polite. The customer service is excellent. The entire repair process was simple and speedy.
HelpfulLiza Evans, Zionsville, IN
On Feb 14, 2023
Their customer service agent was well-informed, kind, and direct. She set up an appointment right away, and the technician showed up on time.
HelpfulTessa McConnell, Chicago, IL
On Feb 06, 2023
We contacted them to fix our dishwasher. They informed me that a repairman would be sent, and I should anticipate him the following morning. The repairman performed a great job and finished in less than an hour. He repaired it using a replacement part he had. Before he went, he also cleaned up the area.
HelpfulCarla Pearl, Pittsburgh, PA
On Jan 28, 2023
The guy was on schedule and finished swiftly repairing our refrigerator. He described the issue and taught us how to properly care for our refrigerator. We appreciate Residential Warranty Services' responsiveness to our claim. We heartily endorse them since they kept their word.
HelpfulMaximino Random , Chicago, IL
On Jan 11, 2023
They didn’t have a partner technician in our area so they said that we could enlist the services of another technician to have our refrigerator fixed. They have a quick claim process. It only took me two weeks to get the refund.
HelpfulStephany Brent, Carmel, IN
On Jan 02, 2023
The air conditioner was not working and the kids were complaining. I contacted RWS and received a confirmation that a technician would arrive the following day. He discovered that there was a problem with the condenser and replaced it. I am happy that they were able to assist me with this.
HelpfulRosalia Feil, Zionsville, IN
On Jan 02, 2023
The air conditioner was not working and the kids were complaining. I contacted RWS and received a confirmation that a technician would arrive the following day. He discovered that there was a problem with the condenser and replaced it. I am happy that they were able to assist me with this.
HelpfulAlex Zing, Carmel, IN
On Dec 25, 2022
A technician was dispatched to inspect our washing machine. He arrived at the scheduled time. In slightly over an hour, he finished the repairs.
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Residential Warranty Services RATINGS
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