Residential Warranty Services
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Estimated Appliance CoverageN/A
Estimated System Coverage6
No. Of Active StatesNo
Complaint Resolution ProgramWe maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.
N/A
Estimated Appliance CoverageN/A
Estimated System Coverage6
No. Of Active StatesNo
Complaint Resolution Program
Christopher Orr, Midlothian, TX
On Sep 21, 2020
Purchased the additional coverage for my saltwater pool at a $355 dollar mark up only to be let down when a pump on my pool failed. Of course it was listed as an excluded item and not covered. I should have known better. The list of covered items is twice as short as those not included. Disappointed!
HelpfulCliff, Nokomis, FL
On Sep 18, 2020
As a licensed real estate professional I advise you to NEVER sign up with this worthless company. They offer deals but their payout for claims is an ungodly, tedious process and when they finally decide to pay they give reason after reason why your claim is almost worthless. I would never advise my clients to use this horrible excuse for a warranty company!
HelpfulElizabeth, Pikesville, MD
On Sep 16, 2020
A 90 day policy for RWS came with my home inspection. I chose to take advantage of the 18-month policy. What a mistake. My refrigerator was leaking during the 90 day window, and RWS did send a repairman promptly for a $99 service fee. However, a few months later when I called because my refrigerator was not working at all, I was left hanging with no communication from RWS whatsoever for five days, a ..Read Full Review
A 90 day policy for RWS came with my home inspection. I chose to take advantage of the 18-month policy. What a mistake. My refrigerator was leaking during the 90 day window, and RWS did send a repairman promptly for a $99 service fee. However, a few months later when I called because my refrigerator was not working at all, I was left hanging with no communication from RWS whatsoever for five days, at which point I followed up on my service request with a phone call. I was told that they had not been able to locate a technician to work on my refrigerator and that I should find someone on my own and submit the claim for reimbursement. This is exactly what I did. That was in April, and I was told that I would receive my check within about 30 days. 30 days came and went. Soon it was June, and I sent an email inquiring about how much longer my reimbursement would take. I was told it was being reviewed and would be decided imminently. That was a lie. Then came July, August, and finally September. After repeated inquiries, five months after paying for my refrigerator repair I filed a complaint with the ****** ******** ******, which is the only reason I have a check in my hand right now. However, the check is for about $120 - not the $240 I should have received for the repair minus the $99 service fee, even though they FORCED me to hire an outside contractor on my own. They were also extremely rude during the complaint resolution process. The full details are available on the ***. I am requesting immediate cancellation. What good is a policy that makes you hire your own people and pay most of the cost anyway, on top of an annual premium? This company is a scam and should be ashamed. ..View less
Helpfulfauzia rahman, Bartlett, IL
On Sep 15, 2020
I had a issue with dishwasher in one of our property. As soon **** found out about the issue. He personally took care of it. He was concerned about our problem. I appreciate his help and support.
HelpfulJ Ch, Lake Charles, LA
On Jul 24, 2020
Started out very well with initial problem, 4 days later A/C went out totally. Initial problem was handled in a timely efficient manner, This time seems the support a RWS went to alter ego of screw the customer. A/C has been out for 5 days, each day I call the answer I receive is the quote to repair is still in review status. 90+ degrees with humidity in the 80% range and it is still in review.
HelpfulChris Skierski, Wellington, FL
On Jun 19, 2020
After speaking to them, to make sure I proceeded correctly so that I could get reimbursement under their warranty, I submitted my claim and they will not respond. It's been 3 weeks and they won't answer the phone or respond to my emails. I only moved forward with the repair after talking to them because they assured me it was covered under my warranty. But now that I have submitted everything, they will ..Read Full Review
After speaking to them, to make sure I proceeded correctly so that I could get reimbursement under their warranty, I submitted my claim and they will not respond. It's been 3 weeks and they won't answer the phone or respond to my emails. I only moved forward with the repair after talking to them because they assured me it was covered under my warranty. But now that I have submitted everything, they will not respond to any emails or phone calls. ..View less
HelpfulCaci Cross, Cibolo, TX
On Jun 09, 2020
I had an issue with my roof and the warranty company helped me to resolve the issue with the company who installed it. I am grateful that they were there to help me.
HelpfulNasha, Allen, TX
On Apr 14, 2020
If I had the chance to put negative stars on there, I would put it on there. We purchased a house and moved in two months later. It turned out the heater and conditioner unit downstairs does not work at all. The claim was filed on March 17th and they sent a tech over who told me that he did not have the pieces he needed and would be back next week after he communicated with our warranty company. He never ..Read Full Review
If I had the chance to put negative stars on there, I would put it on there. We purchased a house and moved in two months later. It turned out the heater and conditioner unit downstairs does not work at all. The claim was filed on March 17th and they sent a tech over who told me that he did not have the pieces he needed and would be back next week after he communicated with our warranty company. He never came back. My husband and I contacted the tech, no response. Then, we contacted Residential Warranty Services. They said they will try to get hold of the tech. But they never resolved the issue. It is April 14th today. The weather has gone over 95 degrees and 35 degrees at different days. We have not had a properly functioning unit for over a month. I will make sure I write this true story and bad experience on every single review website I can find. The agent we talked to last told my husband that they would try to find a new contractor and told him it was hard to find someone. THIS IS NOT A CUSTOMER'S PROBLEM WHEN THEY CAN'T FIND SOMEONE TO DO THE JOB!! We bought a new house and never expected to experience this worst situation that can be solved by having a warranty!!!! ..View less
HelpfulTibby DeJulio, Fort Valley, GA
On Apr 09, 2020
Called RWS over two weeks ago for a leaking water heater. Initially they couldn't fine a contractor to come to the house and look at the water heater to see what the problem was. After three weeks they called me and told me that since I hadn't got a contractor to inspect the water heater when I bought the house they were not going to cover any inspection or repairs. They said it was in the inspection rep ..Read Full Review
Called RWS over two weeks ago for a leaking water heater. Initially they couldn't fine a contractor to come to the house and look at the water heater to see what the problem was. After three weeks they called me and told me that since I hadn't got a contractor to inspect the water heater when I bought the house they were not going to cover any inspection or repairs. They said it was in the inspection report, which their inspector did, but failed to inform me that it need checking. A royal ripoff!! Stay away! ..View less
HelpfulPatricia Green, Chicago, IL
On Mar 24, 2020
Please don’t purchase a warranty policy with this company. A 1 year warranty came with this the house thanks to my agent, lawyer, and the sellers agent. Who will not do any business with this company again. I have a leak from the bathroom; it was running in the walls which is damage . The contractor punched 2 big holes in the wall . Then rods out the toilet never getting to the main problem which w ..Read Full Review
Please don’t purchase a warranty policy with this company. A 1 year warranty came with this the house thanks to my agent, lawyer, and the sellers agent. Who will not do any business with this company again. I have a leak from the bathroom; it was running in the walls which is damage . The contractor punched 2 big holes in the wall . Then rods out the toilet never getting to the main problem which was the leak that is still ongoing. He claims it was the 3 baby wipes which backed up ever thing “what” are you serious Mr Professional Messer Upper. I never had any back ups again; my walls look a mess because of the big holes in the wall he made. I paid $ 424 for services not rendered no follow ups. I sent pictures and can’t understand why anyone needs to purchase a warranty if you are paying out of your pockets to be robbed anyway. I am told they will not honor my claim. I am so very disappointed that they think this is right no it is very wrong. I thought you people were in business to help not hurt. I have to give you a one star you don’t deserve any because it won’t let me move on. ..View less
HelpfulChris t, Center Valley, PA
On Feb 21, 2020
Trying to get a written response to my roof claim and the appeal process. Supposed to have a 5 year roof leak warranty paid for by my home inspector. I shelled out $15,000 and can’t get my claim processed ?
HelpfulChristine Sparks, Baker, FL
On Feb 14, 2020
Absolutely terrible service. I didn't pick this home warranty, as a 1yr warranty came with the house I bought. Everything was fine until 2 weeks ago when my husband and I discovered the digital display on the oven/range wasn't displaying and wouldn't turn the oven on. It beeped when we pushed a button, but that's it. So I made a claim. They wanted the home inspection report (something I've never had to ..Read Full Review
Absolutely terrible service. I didn't pick this home warranty, as a 1yr warranty came with the house I bought. Everything was fine until 2 weeks ago when my husband and I discovered the digital display on the oven/range wasn't displaying and wouldn't turn the oven on. It beeped when we pushed a button, but that's it. So I made a claim. They wanted the home inspection report (something I've never had to give my other home warranties in the past), which I provided. In the meantime they had told my husband on the phone a technician would be in contact. A technician never called. Later he received an email saying the range was "deferred" because the home inspection said the oven was 15° hotter than the [working] display at the time. My husband replied back asking how that had anything to do with the display no longer working and the oven not able to turn on. No reply for 10 days. Not having an oven has been a huge inconvenience for us, especially since I'm pregnant. He reached out to them again today and again all they responded back with was the range was "deferred" due to the temperature difference from the inspection last April. I'll be terminating business with this company. They've wasted our time when we could've hired a local repairman and had this issues solved within days rather than being lied to about a technician and a really lame excuse to pin as a pre-existing condition when the display clearly worked during the inspection. ..View less
HelpfulShoshana Brand, Arlington, TX
On Jan 26, 2020
The company "Residential Warranty Services" does not deserve even one star. I picked RWS as my appliances warranty company when I purchased my condo in Arlington, TX. The seller paid $510 for a one-year policy. When the time came to call them and ask to fix the fridge they did not show up, even after several phone calls made by my Property Manager. They claimed, "they were trying to find s ..Read Full Review
The company "Residential Warranty Services" does not deserve even one star. I picked RWS as my appliances warranty company when I purchased my condo in Arlington, TX. The seller paid $510 for a one-year policy. When the time came to call them and ask to fix the fridge they did not show up, even after several phone calls made by my Property Manager. They claimed, "they were trying to find someone". After I emailed them a complaint, they emailed back with a long list of questions that I should ask an optional contractor. It was very clear that they would not come to fix the fridge, and they'd do their best to make this case into a bureaucratic long event. When I asked to cancel the policy they said they'd send a partial credit to my Title company (as if I were able to know if this Title company really received the check, and as if I had all the time in the world to chase this Title company). And besides- Why a partial credit? I was covered from October 2019 to January 2020 but never received any service! This whole refund (IF IT EVEN sent out, which I completely doubt) means that the seller would get a part of what he had paid for, not the whole sum; I would not get a penny back and on the top of it end up with no warranty, and RWS get paid some money for doing nothing and rip off customers. My conclusion: Do not purchase any warranty policy, to begin with, but go with your own repairmen. Unless you have known a company for many years and they have earned your trust, there is no need at all to buy a policy. And btw- from my experience as a homeowner, most appliances warranty companies never deliver, and definitely you cannot trust Residential Warranty Services to do their job! ..View less
HelpfulLissa Navarro, San Antonio, TX
On Nov 21, 2019
One of my clients had an issue arise with the claims dept. He reached out to me for additional assistance. I connected with the warranty manager and explained the issue and dissatisfaction of my clients experience with their customer service in particular the claims dept. I was impressed how quick the warranty manager took IMMEDIATE action to resolve the issue and restoring the trust back from my client ..Read Full Review
One of my clients had an issue arise with the claims dept. He reached out to me for additional assistance. I connected with the warranty manager and explained the issue and dissatisfaction of my clients experience with their customer service in particular the claims dept. I was impressed how quick the warranty manager took IMMEDIATE action to resolve the issue and restoring the trust back from my client. Sometimes in business we have negative moments, but a reputable business that wants to truly help their customers and maintain the integrity- will make sure to correct any mistakes and take ownership in it. Thank your Residential Warranty Service for doing just that! ..View less
HelpfulJ W, Carmel, IN
On Sep 20, 2019
Horrible communication. I had to call them repeatedly....until it was time for them to up sell... then they called me. They play semantics with the contract language. Of course the failure of one part of the hvac system can and will damage another part when it fails. They take it to the extreme that “they won’t cover damage incurred by failures covered parts parts.” For example... ..Read Full Review
Horrible communication. I had to call them repeatedly....until it was time for them to up sell... then they called me. They play semantics with the contract language. Of course the failure of one part of the hvac system can and will damage another part when it fails. They take it to the extreme that “they won’t cover damage incurred by failures covered parts parts.” For example... it a toilet fails... they will fix the toilet but not the ceiling underneath. That makes sense. The curling is not and never was a potentially covered item. However, if your compressor fails and by extension, that repeat let blows the HVAC circuit, and therefore the hvac system, how can you honestly I will pay for just the compressor and nothing else that isn’t working with the system (which is covered). Every aspect of the hvac is covered in the book. They simply denied a claim except for cheap knock off part. Buyer Beware. ..View less
HelpfulMelissa, Land O Lakes, FL
On Aug 27, 2019
Do not purchase a policy from this company. Moved into a home 4 months ago and bought a 18 month warranty. A waste of money. Our AC coil is leaking and now suddenly they want me to pay another $400 out of pocket plus my $99 deductible to fix it. Why have a warranty? When I called to make a claim I was told parts are covered. Apparently not unless someone sells them to you at wholesale. Funny no one menti ..Read Full Review
Do not purchase a policy from this company. Moved into a home 4 months ago and bought a 18 month warranty. A waste of money. Our AC coil is leaking and now suddenly they want me to pay another $400 out of pocket plus my $99 deductible to fix it. Why have a warranty? When I called to make a claim I was told parts are covered. Apparently not unless someone sells them to you at wholesale. Funny no one mentioned it when I made the claim. Plus the person that came out was someone they sent to my house, not someone I chose. You’d think a company would have negotiated rates before sending someone to your home. And hope you never get Michael on the phone. He is very degrading and disrespectful and will barely let you get a word in before cutting you off. ..View less
HelpfulSophie H, Converse, TX
On Aug 22, 2019
I had a claim with RWS in December of 2018 for what I thought was a clog in my basement bathroom. RWS sent out a plumbing contractor and they told me that my ejector pump was not working. I had to pay $415 for the replacement. But, I had further problems I discovered minutes after they left. The sewage was backing up from my floor drain next to the holding tank. I called the plumber and RWS immediately. ..Read Full Review
I had a claim with RWS in December of 2018 for what I thought was a clog in my basement bathroom. RWS sent out a plumbing contractor and they told me that my ejector pump was not working. I had to pay $415 for the replacement. But, I had further problems I discovered minutes after they left. The sewage was backing up from my floor drain next to the holding tank. I called the plumber and RWS immediately. RWS told me to keep them informed. Well, the next day or so, the plumbing manager and his head foreman came to my house and gave me a $2600 estimate to fix the problem. Well, I called RWS and had to supply them with the quote and they said they would get back to me. I preceded to call every 2 to 3 days, and was told several things, (they couldn't reach the plumbers, or the plummer company is not calling back, or we have to put the invoice to claim reviews and that someone would get back to me). I called and called and called, and was getting the same responses. Finally, after 6 weeks, I just gave up for awhile. I looked online today and found the guy with RSW who actually gets things done, Lane Clegg. What a blessing for this company to have him. He looked into the issue and got back to me within an hour. He explained first that the initial claim was based on a sump pump and not an ejector pump and that the company made a mistake, which meant money was coming back to me. Lane corrected other items as well. He also explained at great length the quote for $2600 from the plumbers, just about all which would not have fixed my problem. My 5-star rating is all due to Lane...Thank you so much Lane. To the owner at RWS, Lane has got to be the best hire your company ever made... ..View less
HelpfulT, Cibolo, TX
On Jul 25, 2019
Even though I forgot the time difference and called him on his cellphone at midnight Lane was very patient in answering all my questions about a claim I was struggling with. Sorry for the late call but I appreciate you sticking with me through that hour!
HelpfulStevelyn Pickens, Arlington, TX
On Jul 16, 2019
Absolutely terrible service. I knew it was going to be bad when I called to make my first claim 5/24/2019 and was on hold (listening to the same 2 songs for 40 min. Other terrible experiences: - Was told by Everest that any visit charges that I paid would apply towards the $150 deductible - Not honored. - Compressor blew on an older system. Because of R22 had to replace the entire system. Only co ..Read Full Review
Absolutely terrible service. I knew it was going to be bad when I called to make my first claim 5/24/2019 and was on hold (listening to the same 2 songs for 40 min. Other terrible experiences: - Was told by Everest that any visit charges that I paid would apply towards the $150 deductible - Not honored. - Compressor blew on an older system. Because of R22 had to replace the entire system. Only covered the compressor even though several parts had broken down. - Had to call over 13 times to get updates (on hold listening to the same 2 songs) - Finally, spoke to John 7/1 who acted excited that they were going to pay me $900 (which I have not received) I paid over $8k for a new system because just the compressor could not be replaced. - I asked to speak to a manager and was told that one would call me back. Still waiting! - I've now had a water pipe leak. I used their plumber recommendation that was more expensive. I had to pay the total bill of $1900. I know how this will turn out. I'm about to see if I can get my money back and reinvest it in an American Home Shield policy that gets much better reviews! Had I read the reviews prior to purchasing, I would have never purchased. I'm also calling the Inspector to let them know that they should not be recommending RWS! Horrible! ..View less
HelpfulDY, San Antonio, TX
On Jun 23, 2019
I submitted a claim almost a month ago. I expect a call back and to have my issues fixed by paying the $75 per claim fee. I will not pay out of pocket and haggle to get reimbursed. That's not how a quality service does business. This is totally rediculous and I don't know why I spent the money to get this warranty in the first place.
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