Residential Warranty Services
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Estimated Appliance CoverageN/A
Estimated System Coverage6
No. Of Active StatesNo
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N/A
Estimated Appliance CoverageN/A
Estimated System Coverage6
No. Of Active StatesNo
Complaint Resolution Program
james white, Corpus Christi, TX
On Jan 20, 2021
These ***** have been processing my claim for over four months. SCAM!!!!!!!!!!!!!!!!!!! Now they wont even answer the phone and will not advise if they will ever process my claim for $175 that was submitted over four months ago.
HelpfulJarvis Torphy, New York, NY
On Jan 17, 2021
Spot on service on my first claim. Glad I chose RWS. Claims rep was friendly, took all my info and waiting time was not long. They had my washing machine repaired in no time. Without it I would be spending a lot of money. Would definitely recommend them. Keep up the good work!
HelpfulJhon Dooley, Forest Park, GA
On Jan 15, 2021
We really appreciate the way they handled our claim. They immediately send out a repairman two days after we made the call. He was polite and extremely professional. Would highly recommend RWS. They made good on their promise and resolved our concern quickly.
HelpfulNicole LeBlanc, Atlanta, GA
On Jan 06, 2021
This company is a scam! I bought a house in March. I had the property inspected and this warranty was offered through my inspection company. I purchased a warranty for 18 months and upgraded so that my service fee would only be $75. After 9 months in the home, my hot water heater stopped working (a brand new water heater). RWS is now saying that they won't cover the replacement of the water heater e ..Read Full Review
This company is a scam! I bought a house in March. I had the property inspected and this warranty was offered through my inspection company. I purchased a warranty for 18 months and upgraded so that my service fee would only be $75. After 9 months in the home, my hot water heater stopped working (a brand new water heater). RWS is now saying that they won't cover the replacement of the water heater even though on the "Contract Details" page of their warranty booklet it states "Water Heater(s) $1000.00: Water heater repair work & replacement (covers the replacement cost of most water heaters." This company is a scam!!!! It's near impossible to get anyone on the phone when you call. Also, they don't honor their contract. I'm seeking legal recourse and am waiting for someone to call me back from the company so that I can terminate my warranty and have a prorated amount refunded back to me for the remainder duration of the warranty. DO NOT purchase a warranty from this company!!!!!! ..View less
HelpfulArthur Reilly, Carmel, IN
On Jan 06, 2021
The claims process went very smoothly. The claims representative handled all my requests and explained in detail what was needed from me. Quick and simple, this is how it is supposed to be. So happy that I signed up with RWS.
HelpfulEmma Torphy, New York, NY
On Jan 05, 2021
I submitted my claim on a Tuesday morning and RSW had had a technician at my house on Thursday. I just couldn’t believe how fast they work. Switched from another home warranty company because they were just to slow to act. Great job guys!
HelpfulChelsey, South Bend, IN
On Dec 29, 2020
I was very happy when the people at RWS told me that the repair person would be coming to our home the following day. Based on my experience with previous companies, this was very quick. He came as scheduled, checked, and repaired our dishwasher. I am glad that I am working with a company I could count on. Thanks!
HelpfulPeter Wyman , Kearny, NJ
On Dec 27, 2020
Highly professional and expert at what they do. They provided us with the best and timely supported we needed. Our air-conditioner broke up soon after we took the warranty. We got it repaired locally and filed for reimbursement. They were very professional and helped us get the reimbursement in 2 weeks. Overall, a great experience!
HelpfulEzra Towne, South Bend, IN
On Dec 20, 2020
They were very professional and proficient when processing my claim. It took 4 days from reporting my broken air conditioner and having it fixed. I called a local contractor, so it took me a couple of weeks to get reimbursed but all in all the experience was good.
HelpfulEl, Baltimore, MD
On Dec 17, 2020
Had a roof leak and submitted a claim. I have the five year roof protection plan under RWS. I was told to find a contractor to complete the work by this warranty company and did so. The contractor came out and repaired the leak for approximately $950. Til this day I have yet to receive my reimbursement. I was told that the contractor had to submit an itemized list of all materials and costs of each thi ..Read Full Review
Had a roof leak and submitted a claim. I have the five year roof protection plan under RWS. I was told to find a contractor to complete the work by this warranty company and did so. The contractor came out and repaired the leak for approximately $950. Til this day I have yet to receive my reimbursement. I was told that the contractor had to submit an itemized list of all materials and costs of each thing used for the repair. No contractor does this. For every single material. Long story short, they did not reimburse me as a result. I decided not to renew my simple plan a based on the horrible experience I had with not receiving my roof reimbursement. But I kept the roof plan since it was paid for up to 5 years when I purchased my home. Came to submit a claim today and have been on hold for over an hour. This company is horrible. ..View less
HelpfulElsa Bruen , New York, NY
On Dec 16, 2020
They truly are exceptional! I called on Monday to submit a ticket regarding my issue. I was so pleased that they were able to respond quickly and solved my problem with heating without delay. Thank you for the prompt and reliable service!
HelpfulShaun Leway, Severn, MD
On Dec 10, 2020
I'm a property manager, and I called on Tuesday to submit a ticket. While in the phone queue, I opted to have a rep call me back when they come available. It's now Thursday. I called again, and I've now been in queue for over 94 minutes. However, when my owners payment was declined, I was called multiple times to get in touch with them to make their payment. When I returned a missed call from bill ..Read Full Review
I'm a property manager, and I called on Tuesday to submit a ticket. While in the phone queue, I opted to have a rep call me back when they come available. It's now Thursday. I called again, and I've now been in queue for over 94 minutes. However, when my owners payment was declined, I was called multiple times to get in touch with them to make their payment. When I returned a missed call from billing, they answered immediately. It seems to me that this company doesn't have their values in the right place. ..View less
HelpfulWilbert Schuppe , Franklin Park, IL
On Dec 10, 2020
I was impressed by their professionalism. They were clear and helpful when I was ordering a new warranty plan. Everything was explained upfront and they were very patient in answering all my questions regarding plans and pricing
HelpfulJohn Schrader, Bradenton, FL
On Dec 01, 2020
My refrigerator died back in September and called for warranty service. Was told it would take a week before they could get one of their contractors out to look at the appliance. Was told that I could call someone else and I would be only reimbursed for $75 for the service call. After inspection, my contractor found the repairs would be $400 and that still may not repair the fridge. Was told by RWS t ..Read Full Review
My refrigerator died back in September and called for warranty service. Was told it would take a week before they could get one of their contractors out to look at the appliance. Was told that I could call someone else and I would be only reimbursed for $75 for the service call. After inspection, my contractor found the repairs would be $400 and that still may not repair the fridge. Was told by RWS that they would need to evaluate all of the information after I submitted the contractor's evaluation and that could take up to two weeks. I went out and bought a new appliance that weekend. Seriously... this is the 21st century. How does this company expect somebody to live without a refrigerator, especially during a pandemic. Wound up throwing away over $100 worth of food. Here it is two months later and have not received my check for $384 that I was promised, but yet they wanted me to renew my policy for another year that would cost over $500. ..View less
HelpfulSteve Jones, Anderson, IN
On Dec 01, 2020
I called RWS about my refrigerator and they said I could call a local contractor to get it fixed and checked. Repairman came in the following day and he said that I need to replace the compressor. We got a replacement part and got it fixed the following day. Sent the quote and customer services said that the repair was covered. Paid the deductible and got reimbursed one week after. I appreciate their qui ..Read Full Review
I called RWS about my refrigerator and they said I could call a local contractor to get it fixed and checked. Repairman came in the following day and he said that I need to replace the compressor. We got a replacement part and got it fixed the following day. Sent the quote and customer services said that the repair was covered. Paid the deductible and got reimbursed one week after. I appreciate their quick response and support! ..View less
HelpfulKay Woods, Lewisville, TX
On Nov 16, 2020
I submitted a claim in August 2020 for an AC repair. My AC went out in Texas summer heat and because it was the weekend they could not guarantee an appointment for repairs so I found a reputable repair man and submitted a proper claim as i was instructed to do so. It is now November 2020 and I have still not received reimbursement for my covered claim. I spoke with a representative while the repair man ..Read Full Review
I submitted a claim in August 2020 for an AC repair. My AC went out in Texas summer heat and because it was the weekend they could not guarantee an appointment for repairs so I found a reputable repair man and submitted a proper claim as i was instructed to do so. It is now November 2020 and I have still not received reimbursement for my covered claim. I spoke with a representative while the repair man was at my home to ensure we were aware of what was covered. I have called the claims department at least 3 different occasions after being on hold for 45min or more. The last agent, ****, refused to escalate my call to a manager saying that he was the manager and that he was responsible for completing my claim which would happen within the week. Yet here I am without being reimbursed and having to call to speak with someone yet again. In cue 54 minutes and counting. ..View less
HelpfulBarry Howe, Westfield, IN
On Nov 09, 2020
First time to get RWS and boy, were we relieved! My family is in the business of leasing out our personal properties and sometimes, lessees have some minor improvements they want done. Good thing I have RWS to call now instead of facilitating everything myself. And still profit too! What a great relief!
HelpfulMeredith Hendrix, Carmel, IN
On Oct 31, 2020
We made a call to RWS about our air conditioner and the service technician arrived two days later. Immediately saw that he knew what he was doing and gave us a quick assessment of the problem. Got some parts and fixed the aircon the following day. Very satisfied customer here. Appreciate the quick services!
HelpfulAndrew Friedberg, Carmel, IN
On Oct 21, 2020
Moved into our new home and it came with a 1-year policy at RWS. We found out that our neighbor had the same policy and has been with the company for 4 years because of their good experiences. Our refrigerator broke down and immediately called for help. They sent a contractor and quickly got this fixed. Paid the deductible and everything has been good so far. Good services!
HelpfulJanine Mejia, Chicago, IL
On Oct 17, 2020
Our garage door has been acting up the last couple of weeks and we really needed this repaired before it gets any worse. Good thing I got our plan upgraded to include this in our coverage. They said that I could find a local contractor and get the repair costs reimbursed. Two days later, found a contractor and had my garage door fixed. Sent them the paperwork and made some follow up calls. Finally got th ..Read Full Review
Our garage door has been acting up the last couple of weeks and we really needed this repaired before it gets any worse. Good thing I got our plan upgraded to include this in our coverage. They said that I could find a local contractor and get the repair costs reimbursed. Two days later, found a contractor and had my garage door fixed. Sent them the paperwork and made some follow up calls. Finally got the money after a two-week wait. Thanks guys! ..View less
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