Residential Warranty Services Reviews 2023
Residential Warranty Services( RWS) has been operating since 1988 with its headquarters in Caramel, Indiana, USA. They offer home warranties across all 50 states ensuring nationwide availability. RWS provides two comprehensive plans aimed at lowering repair and replacement expenses. It extends its services to buyers, sellers, homeowners, and real estate professionals.
These plans offer coverage for various essential household mechanical equipment, including garage door openers, icemakers, refrigerators, humidifiers, heating systems, and more.
This Residential Warranty Services review has been compiled with the collaboration of our dedicated review team, incorporating valuable insights gathered from their customers. We aim to offer a thorough and independent evaluation by considering both viewpoints. The review highlights;
- Details of the company
- Information on pricing, cost, and exclusions
- Guide on purchase and claim procedure
- Our editorial viewpoint
Company At A Glance
|Years In Business||36|
|Option To Pick Your Own Contractor||No|
Why Residential Warranty Services?
- The company offers home warranties across all the states
- RWS has the extra benefit of Free Roof leak Coverage on their warranty plans
- The Sewergard plan is specifically designed to offer coverage for sewer lines
latest Residential Warranty Services reviews
Amya Gerlach , NY, New York
From the get-go, their team was incredibly helpful, guiding me through the different plans to find one that suited my needs perfectly. The process was straightforward and transparent, with no hidden fees or complicated terms. What impressed me the most was their responsiveness. Whenever I had a question or needed assistance, their customer support was always just a phone call away, ready to help.Sam Hauck , IN, Carmel
I had a wonderful experience speaking with the customer support agent about the house warranty package. I valued his thoroughness since he gave me specific details regarding the plan. I was at ease and secure in his ability to answer any questions I had, and I wouldn\'t think twice to get in touch with him again if I needed help in the future.Charlie Batz , IL, Chicago
When we contacted their claims agent, we were happy with their quick reply and the polite way they handled our problem with the broken dishwasher. They quickly booked a repairman to come out the next day, who promptly made the necessary repairs.Kaycee Sporer , AE, Apo
The cost savings offered by the residential warranty service is the best thing if you are a homeowner. I just pay a small deductible for each service call instead of having to pay hundreds or even thousands of dollars for repairs and replacements. In the long term, I have absolutely saved a ton of money because of it.Braden Corwin , IN, Carmel
Staff helped me go through the claim process every step of the way so I’m really satisfied with their services. We’ve tried other warranty companies and so far, RWS offers the most extensive coverage.Maine Spencer , IL, Chicago
I contacted them about the necessary repairs for my washer. The technician did an excellent job of keeping us informed of the status of his work.
Yelp2/5 (224)3.3/5 (840)
Pros & cons of Residential Warranty Services
- Choice of own contractor
- Generous aggregate limit in coverage cap
- Free SewerGard Protection with both plans
- Does not fix renovated appliances or systems.
- Charges fee upon contract cancellation
Residential Warranty Services Covered States
Residential Warranty Services offers services in all 50 U.S states.
Residential Warranty Services Plans and Coverage
Residential Warranty Services has covered you with their two comprehensive home warranty plans. The first plan, the Simple Plan, offers coverage for nearly every mechanical component in your home. This includes free SewerGard protection, saving homeowners from costly sewer line repairs.
The Premier Plan takes coverage to the next level by offering everything included in the Simple Plan along with additional items. This plan includes coverage for trash compactors, HVAC maintenance, and unknown pre-existing conditions.
While the sellers generally go for the simple plan intending to keep the premium lower, the buyers opt for an expanded protection plan under the premier plan. Adding to its coverage benefits, the company offers an extended 6-month plan. This 18-month plan applies when you have had a qualifying home inspection through an expert.
Systems / Appliances
✓ ✓ Roof Leak Coverage ✓ ✓ Dishwasher ✓ ✓ Garage Door Openers and Springs ✓ ✓ Ductwork ✓ ✓ Electrical System ✓ ✓ Water Heater ✓ ✓ Failures due to Rust or Corrosion ✓ ✓ Garbage Disposal ✓ ✓ Whirlpool Bathtub ✓ ✓ Central Heating System ✓ ✓ Air Conditioning Refrigerant ✓ ✓ Exhaust Fans ✓ ✓ Range/Oven ✓ ✓ Central air conditioning ✓ ✓ Outside House Spigots ✓ ✓ Plumbing ✓ ✓ Washers/ Dryers ✓ Well Pump ✓ Sump Pump ✓ Water Softener ✓ Refrigerator ✓ Microwave ✓ Drain Line Stoppages ✓ HVAC Maintenance ✓ Trash Compactor ✓ Microwave ✓ Sewer Ejector Pumps ✓ Failure Due to Mismatched Systems ✓ Unkown Pre-existing Conditions ✓ Upgrade up to 2 Years ✓
Note – To qualify for the Termite plan coverage under Simple Plan, buyers must provide a termite report issued within six months before the contract’s commencement.
Apart from the abovementioned list, Residential Warranty Services offers several items under Optional add-on coverage.
- Pool & Spa Coverage
- Septic Tank Pumping
- $75 Deductible Buydown
With this, it also allows customers to add a condo discount of $20.
Residential Warranty Services Cost
Residential Warranty Services pricing is based on a simple square footage method.
Their use of square footage as a basis for pricing provides a straightforward approach, allowing homeowners to quickly understand and assess the cost implications for their property size.
With pricing starting as nominal as $39.17 for their basic plan, RWS focuses on offering competitive rates alongside industry-standard coverage. The Premier plan, which costs $52.42 per month, covers an extended list range, making it the most comprehensive option available.
One of the notable features of both plans is the free upgrade for six months if you’ve had a qualifying home inspection with a Certified Inspection Expert. This added benefit can provide homeowners with an extended coverage period at the distributed cost.
Let us have a look at the pricing structure below;
$75 to $150
Residential Warranty Services Discounts
For holders of the Simple or Premier Plans, you can extend the duration of plans from 12 months to 24 months for only $400. However, this is available during the initial six months of your plan term.
Residential Warranty Services Exclusions
RWS contracts only cover the items within the perimeter of the home’s foundation and associated garages. Appliances will only be treated if they are damaged due to normal wear and tear. The company will not cover appliances damaged due to natural disasters or acts of God.
The company can determine whether a device should be fixed or replaced. The replacements will have comparable capacity and features; however, RWS does nott claim responsibility for matching brands, colors, measurements, or altering cabinets or structures.
They will not cover leased equipment and any systems and appliances with pre-existing conditions. Although they provide services for equipment that has been improperly installed, these services are subject to specific limitations and circumstances.
Residential Warranty Services is not liable for damaged items due to a sewer or water line failure or repair. You may learn more about RWS restrictions and exclusions through the sample service contract.
According to its sample contract, the following are the coverage limit by RWS;
Covered Sytems and Appliances
Well Pump, Sewage Pump, Roof Leak Repair
Trustworthiness & Customer Service of Residential Home Warranty Services
The company has garnered an above-average rating of 3.4 on Google from nearly 800 consumers. However, they are not currently accredited by the Better Business Bureau (BBB).
Residential Warranty Service provides two coverage plans designed to accommodate the varying needs of homeowners. Their pricing structure and deductible options are transparent and understandable, enabling prospective customers to make well-informed decisions. Additionally, their 18-month warranty option stands out as a notable feature.
While Residential Warranty Service has received moderate customer satisfaction ratings, there is potential for improvement. It’s worth noting that the pricing mentioned on their website pertains to homes smaller than 1500 square feet, whereas the average single-family home typically exceeds 2000 square feet.
Conclusively, introducing more customer-friendly options would further enhance their offerings and cater to the evolving needs of homeowners.
Residential Warranty Services Claims Procedure
A repair or replacement claim for the equipment malfunction submitted under the RWS contract is categorized under three claim types: Emergency, Urgent, and Non-Emergency.
Here is how you can file a claim:
- You can call the helpline of Residential Warranty Services to file the claim between the working hours of 7:30 a.m. and 5:30 p.m. on weekdays (Monday through Friday).
- If the claim does not fall under the scheduled coverage, you will be informed not to pay the deductible for the non-warranty issues.
- The processor will forward your claim to a contractor if the claim falls under the warranty coverage provided.
- The contractor will then call you to schedule an appointment at your earliest convenience.
- A service call fee is to be paid by you to the company or the contractor. RWS will, however, bear the expense of repair or replacement.
How To Buy A Home Warranty From Residential Warranty Services?
The first step to buy a plan from Residential Warranty Services is to visit their website and click on “Order.” You will be prompted to fill out a form, and once you submit it, RWS will provide you with a detailed agreement that includes information such as available plans, pricing, limits, exclusions, terms, and conditions.
It’s essential to carefully review the agreement and ensure you fully understand the terms and conditions before proceeding with the purchase. Additionally, homeowners should consider various factors that may influence their decision to buy an RWS home warranty.
At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:
- Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
- Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
- Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
- Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
- Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set it apart.
- Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.
Editorial Note on Residential Warranty Services
Our editorial team analysis states that Residential Warranty Service has established itself as a reliable home warranty provider with a reputation for satisfactory customer service.
RWS offers homeowners a distinct advantage with its innovative square method for calculating coverage. This approach provides a transparent and straightforward way to determine the coverage limits of the plans. We liked the idea of simplifying the user experience by basing coverage on the square foot of the property.
Furthermore, the availability of only basic or advanced plans can limit the choices for homeowners, especially considering the significant price difference between the plans. However, the company needs to find an opportunity to cater to customer affordability. They offer features, such as free and discounted upgrades for homeowners with existing plans, ensuring that customers can access additional benefits without compromising cost-effectiveness.
Since 1988, Residential Warranty Services has provided comprehensive plans to lower repair and replacement expenses for buyers, sellers, homeowners, and real estate professionals.
While the company offers benefits like free SewerGard protection, roof leak repair, and free upgrade of plans, there is room for improvement in customer service and plan options.
Quick Details About The Company
P Nathan Thornberry
690 Pro Med Ln Carmel, IN 46032-5497
Type Of Company
Why Should You Trust HomeWarrantyReviews?
- We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
- We have listed more than 80+ companies with us
- We have nearly 100,000 genuine & verified customer reviews
- We use a two-step verification process to maintain the authenticity of reviews
- We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program
How Do I Contact Residential Warranty Services?
You can contact Residential Warranty Services by calling them or by emailing RWSWarranty.com.Q.
Who Owns Residential Warranty Services?
Nathan Thornberry owns Residential Warranty Services. He is also the CEO of the RWS.Q.
How Do I Cancel My Residential Warranty Plan?
If you want to cancel your services amidst your coverage period, you must request a cancellation by emailing them or calling them, and you have to pay a $35 cancellation fee.Q.
Should I Get A Home Inspection For Buying An RWS Plan?
No, a home inspection is not mandatory. It is a good idea to have your home evaluated to ensure that everything is in working condition. The warranty does not cover any known and unknown pre-existing conditions causing problems.Q.
What Issues Can RWS Solve For Me?
RWS can assist you in resolving a variety of mechanical failures that may happen to your home system and appliances, such as
- Dishwashers- Dishes remain dirty and lack water drainage
- Roof problems- Roof leaks or external pipes freezing
- Plumbing- Blockage in the drain and sewer lines, stoppages, leaks, water breaks, and many more.
You May Also Be Interested In
Residential Warranty Services reviews
Home Warranty Blogs
Home appliances such as microwaves, refrigerators, and dishwashers hav ...
The dishwasher is among the most regularly utilized appliances at home ...https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020