Residential Warranty Services Review
Residential Warranty Services, headquartered in Caramel, Indiana, USA, has been a part of the home warranty industry since 1988. The company operates across 50 states, offering services to buyers, sellers, homeowners, and real estate experts. Residential Warranty Services has two plans to minimize repair and replacement costs that cover household mechanical equipment such as garage door openers, icemakers, refrigerators, humidifiers, heating systems, etc.
Pros
- No overtime fees for emergency claims
- Free SewerGard Protection with every Simple Plan purchase
- High aggregate limit in coverage cap
Cons
- Not liable to fix renovated appliances or systems.
- Not responsible for repairing damage due to natural disasters or acts of God
- Only two plans available
Premium
$375
Deductible
$75
Coverage Limits
N/A
BBB Rating
A+
Active States
49
Complaint Resolution Program
No
833-809-7446$5000
Estimated Appliance Coverage$10,000
Estimated System Coverage49
No. Of Active StatesNo
Complaint Resolution ProgramResidential Warranty Services Plans & Coverage
Residential Warranty Services offers two home warranty plans: the Simple Plan and the Advantage Plan.
- Simple Plan: This plan provides broad coverage servicing contracts for nearly every mechanical component at home. In addition, it includes free SewerGard protection.
- Advantage Plan: This basic plan offers coverage to many mechanical home systems and appliances, with options to expand protection.
- Central Heating System
- Refrigerator
- Washers
- Dryers
- Trash Compactor
- Garage Door Opener
- Electrical System
- Water Heater
- Garbage Disposal
- Well Pump
- Plumbing System
- Sump Pump
- Water Softener
- Drain Line Stoppages
- Microwave
- Sewer Ejector Pumps
- Exhaust Fans
- Central air conditioning
- Roof Leak Repairs
- Termite Protection Plan
- Garage Door Spring
- Range/Oven
- Dishwasher
- Dishwasher
- Trash Compactor
- Garage Door Opener
- Electrical System
- Water Heater
- Garbage Disposal
- Whirlpool Bathtub
- Sump Pump
- Central Heating System
- Microwave
- Kitchen Refrigerator
- Exhaust Fans
- Central air conditioning
- Range/Oven
Additional Coverage
Apart from the list mentioned above, Residential Warranty Services offers several items under Optional add- ons coverage for Advantage Plan.
- Additional HVAC Systems
- Sewage Pump
- Additional Water Heaters
- Garage Door Spring
- Sump Pumps
- Water Softener
- Well Pumps
- Roof Leak Repair
- Appliances Located in the Kitchen
- Termite Treatment
- Pool/Spa Mechanical
- Drain Line
- Septic Tank Pumping
Upgrade package (Gold Package)
RWS customers can also upgrade their Advantage plan by purchasing the Gold Package at $150 to get coverage for the following items
- Water Heater: Sediment
- Heating System: Disposable Filter and Heat Lamps
- Garage Door Opener: Hinges, Springs, and Remote Transmitter/Keypad
- Dishwasher: Racks, Baskets, and Rollers
- Microwave Oven: Interior lining, Clocks, and Shelves
- Range/Oven: Clocks, Rotisseries, Racks, Handles, Knobs, and Interior lining
- Smoke Detector: Both, Battery Operated and Hardwired Systems
- Drain Line Stoppage
- Washer/Dryer Coverage
- Roof Leak Repair Coverage
- Termite Treatment Coverage
Residential Warranty Services Cost
Residential Warranty Services pricing is based on a simple square footage method and can vary depending on the state of residence. Furthermore, the coverage period is offered up to 180-days per claim.
The cost of Residential Warranty Services contract plans may range between $435 and $535. The deductibles are $75 and $50 per claim, depending on the plan you choose, the appliances, and other factors. The Simple plan has a TCF of $150. The optional items cost an average of $110 but can go upto $185 at most. To get the pricing information based on your specific needs, you can submit a free quote
Residential Warranty Services Claims & Customer Service
A repair or replacement claim for the malfunction of the equipment submitted under the RWS contract is categorized under three claim types: Emergency Claim, Urgent Claim, and Non-Emergency Claim.
Here is how you can file a claim:
- You can call on the phone number (1-800-544-8156) of Residential Warranty Services to file the claim in between the working hours of 7:30 a.m. and 5:30 p.m. on weekdays (Monday through Friday).
- If the claim does not fall under the scheduled coverage, then you will be informed not to pay the deductible for the non-warranty issues.
- If the claim appears to fall under the warranty coverages provided, then the processor will forward your claim to a contractor.
- The contractor will then call you to schedule an appointment time at your earliest convenience.
- A service call fee is to be paid by you to the company or the contractor. RWS will, however, bear the expense of repair or replacement.
Residential Warranty Services claims to have provided warranty services to almost 3.7 million households. The company aims to build relationships with their customers.
Residential Warranty Services STATES AVAILABILITY
Residential Warranty Services offers services in all 50 states currently.
What are some of the exclusions of Residential Warranty Services Plans?
RWS contracts only cover the items within the perimeter of the home's foundation and associated garages. Appliances will only be treated if they are damaged due to normal wear and tear. The company will not cover appliances that have been damaged due to natural disasters or acts of God.
The company has the authority to determine whether a device should be fixed or replaced. The replacements will have comparable capacity and features; however, RWS is not responsible for matching brands, colors, measurements, or altering cabinets or structures of any sort. In addition, the company has the right to offer cash instead of item replacement (which may cost less than retail pricing).
They will not cover leased equipment and any systems and appliances with pre-existing conditions. Although they provide services for equipment that have been improperly installed, these services are subject to specific limitations and circumstances.
Residential Warranty Services is not liable for any damaged items due to a sewer or water line failure or repair. You may learn more about RWS restrictions and exclusions by going through the sample service contract.
Is Residential Warranty Services Worth The Money?
Residential Warranty Services has provided warranty services to almost 3.7 million households in 33 years of business. Their customers can avail of various benefits like the inclusion of accessory parts.
However, RWS Advantage Plan covers less than the industry standard. If you’re looking for a low-cost plan with limited coverage options for a newer home, have a look at the Best Home Warranty Companies of 2021. Based on the customer reviews and preferences, these three home warranty companies also offer a comprehensive coverage plan and good pricing.
RESIDENTIAL WARRANTY SERVICES FAQs
How do I contact Residential Warranty Services?
You can contact the Residential Warranty Services by calling at 1-800-544-8156 or by sending an email at RWSWarranty.com.
Who owns Residential Warranty Services?
Nathan Thornberry owns Residential Warranty Services. He is also the CEO of the RWS.
How do I cancel my Residential Warranty plan?
If you want to cancel your services amidst your coverage period, you must request a cancellation by emailing them or calling 1-800-544-8156, and you have to pay a $35 cancellation fee.
Should I get a home inspection for buying an RWS plan?
No, a home inspection is not mandatory. It is a good idea, though, to have your home evaluated to ensure that everything is in working condition. The warranty does not cover any known and unknown pre-existing conditions that are causing problems.
What issues can RWS solve for me?
RWS can assist you in resolving a variety of mechanical failures that may happen to your home system and appliances, such as:
- Dishwashers- Dishes remaining dirty and lack of water drainage
- Roof problems- Roof leaks or external pipes freezing
- Plumbing- Blockage in the drain and sewer lines, stoppages, leaks, and water breaks
For more information on what to expect from Residential WS in terms of issues they can help with, check out their sample contracts.
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Residential Warranty Services REVIEWS
diane montalbano, Berwyn, IL
On Oct 05, 2021
Truly fraudulent company. They will not call you, get you a contractor (repair service) or help you in any way other than to tell you they can't help you. I have called them 5 times over a month period and no one has ever resolved an issue or claim. I am trying to cancel this service if anyone will ever call me back. A huge disappointment and the poorest customer service I have ever had.
HelpfulBen, Cincinnati, OH
On Sep 29, 2021
The whole process was quick and easy. Called them about my concern and they immediately dispatched a technician to visit our home. The technician arrived in the morning as scheduled to repair our AC. It was all done within an hour. I was definitely not expecting this level of service after spending a couple of years with another company. I will continue to use Residential Warranty Services.
HelpfulGaitonde, Fulshear, TX
On Sep 28, 2021
This is a complete fraud company. We bought a home and after inspection we bought 1 year RWS Waranty on recommendation of the inspector. Unfortunately the Dish washer knocked off within a month, We landed buying a new dishwasher, we provide invoices from L**** and installation invoices, they kept on delaying the claim process and till date (almost 6 months) they have not paid us a single penny. They wil ..Read Full Review
This is a complete fraud company. We bought a home and after inspection we bought 1 year RWS Waranty on recommendation of the inspector. Unfortunately the Dish washer knocked off within a month, We landed buying a new dishwasher, we provide invoices from L**** and installation invoices, they kept on delaying the claim process and till date (almost 6 months) they have not paid us a single penny. They will not answer any call or respond to any email. This company is a complete fraud. ..View less
HelpfulParker Dibbert , Schiller Park, IL
On Sep 17, 2021
The technician who arrived in our home was courteous and prompt. He assessed the problem and let me know everything he was doing. Good to know that Residential Warranty Services work with professional technicians. Very reliable services, we strongly recommend them for your home coverage needs.
HelpfulJeffery Hegmann , Carmel, IN
On Sep 08, 2021
I put in the ticket and within 24 hours I was contacted by a claim representative telling me that a technician would be dropping by in two days. The technician arrived within the scheduled time and immediately went to fix our dishwasher. We paid the deductible and it was that simple. Good reliable service, highly recommended.
HelpfulJason, Marietta, GA
On Aug 27, 2021
Extensive coverage for household appliances and systems. They also have good choices of plans based on coverage and budget. Claims representatives are easy to reach and very professional in handling my claims. Called them twice for a defective air conditioner and garage door which were quickly fixed. I am extremely pleased, money well spent.
HelpfulRon, Carmel, IN
On Aug 20, 2021
Ever since we tried their service we never switched. They are very reliable and the technicians or repair crews are always one call away. Before we did not even know or believe that we needed warranty coverage until about a year ago. It is such a helpful discovery, we recommend them to everyone.
HelpfulHannah, Guthrie, KY
On Aug 13, 2021
We had a terrible dust storm and suddenly our air conditioner was not working. I called to place a claim and later received a confirmation along with the name of the technician who was going to do the repair. The next day, the technician arrived at our home and proceeded with the repairs. I appreciate at how prompt they resolved my claim. Great job, thanks.
HelpfulKevin, Phoenix, AZ
On Aug 05, 2021
I have been with Residential Warranty Services for years and the service is consistently great. I’ve made a total of four claims and these were resolved satisfactorily. Technicians were dispatched a few days after making a call and reimbursements were fast. I would highly recommend them to friends and family.
HelpfulSalena Young, Richardson, TX
On Jul 28, 2021
Waste of money and time. They are slammed and takes months to file a claim. They also require you to have the cost of the labor split out from the cost of the materials on an invoice - we found that not many contractors do that. They simply have a 'cost per job' type of thing. Also, RWS will call the materials manufacturer and give you their cost plus 10% and only $75 per labor hour. That's 'great' if we ..Read Full Review
Waste of money and time. They are slammed and takes months to file a claim. They also require you to have the cost of the labor split out from the cost of the materials on an invoice - we found that not many contractors do that. They simply have a 'cost per job' type of thing. Also, RWS will call the materials manufacturer and give you their cost plus 10% and only $75 per labor hour. That's 'great' if we could ever get a hold of someone who actually reviews claims...they keep telling us someone will call us but they haven't. We submitted a claim and invoice two months ago... still nothing. We will never get a home warranty again. ..View less
HelpfulSandra P, Felicity, OH
On Jul 27, 2021
I had been shopping for home warranty companies and a friend pointed me to Residential Warranty Services. I called their customer service and asked for a quote. They were friendly and pushy. I had a pleasant conversation; they explained to me the different plans and coverage they offered. Finally decided to enlist their services and I was not disappointed. I Just made a call about a defective air con ..Read Full Review
I had been shopping for home warranty companies and a friend pointed me to Residential Warranty Services. I called their customer service and asked for a quote. They were friendly and pushy. I had a pleasant conversation; they explained to me the different plans and coverage they offered. Finally decided to enlist their services and I was not disappointed. I Just made a call about a defective air conditioner and they had it fixed quickly. Happy with my choice, I strongly recommend them! ..View less
HelpfulRichard Turcotte , Carmel, IN
On Jul 18, 2021
The repairman discovered that the fan in our air conditioner was defective and needs to be replaced. He then submitted a request to have this replaced and it was approved. The repairman returned and fixed the air conditioner. So happy that my home is covered by RWS.
HelpfulKM, Union City, OH
On Jul 13, 2021
Before we bought our house we had an inspection done We had never owned a house before so we did a lot of research. RWS thru our realty agent recommended an inspection company We went with them all seemed good until 2 months in Suddenly no water pressure We called rws after being on hold for 45 minutes we were told that it should be covered and they would send out a contractor ASAP Which means a ..Read Full Review
Before we bought our house we had an inspection done We had never owned a house before so we did a lot of research. RWS thru our realty agent recommended an inspection company We went with them all seemed good until 2 months in Suddenly no water pressure We called rws after being on hold for 45 minutes we were told that it should be covered and they would send out a contractor ASAP Which means a week The contractor took one look and said I can tell you just by looking what the problem is but I can fix it because it’s not up to code he said if I fix it I have to bring it up to code Long story short I get a bill for roughly $3000 if which warranty paid $500 To be fair their policy said the max they would pay is $500 with the basic plan we had If It had been up to code the total bill would have been about $1000 in which case I wouldn’t be writing this if the inspector they recommended had pointed out it was not up to code I would have negotiated the loan differently Their explanation was that the inspector doesn’t know if things are up to code If that’s the case why did he point out about 15 other things that weren’t up to code Also they would not let me upgrade my warranty fir the remainder of my contract with them I would avoid this company at all costs I know they went by the rules in their book But there were extenuating circumstances and they wouldn’t even listen ..View less
HelpfulRaul Padro , La Porte, IN
On Jul 13, 2021
Liar, horrible and real scammers. Furnace broke down in the middle of winter and they gave a tons of excuses to not pay for it. Now, water heater broke and also they’re playing the excuses games again!
HelpfulIAMSIRIOS Siriotis, Clermont, FL
On Jul 09, 2021
Horrible experience with this company, especially with J*** the manager. They just dont want to pay the claim. J*** was extremely condescending and made it clear that he would not cover the cost to remediate the amount of mold I had in my home even though he had an estimate right from the mold remediation company of how much mold there was. It was clear he didnt want to pay that much. I have been put of ..Read Full Review
Horrible experience with this company, especially with J*** the manager. They just dont want to pay the claim. J*** was extremely condescending and made it clear that he would not cover the cost to remediate the amount of mold I had in my home even though he had an estimate right from the mold remediation company of how much mold there was. It was clear he didnt want to pay that much. I have been put off by them for months (this started in January 2021) and I have been asked the same questions over and over again even though the questions were answered. Delay tactics to the hilt as can be seen through the multiple emails. They even switched my claim number so it would seem like a new claim (almost as though to reset the clock on this). Terrible company that does not hold up their end. ..View less
HelpfulMegan, Llano, TX
On Jun 29, 2021
I DO NOT recommend going with Residential Warranty Services (RWS). You don't know how bad a company is until you have to file a claim and I hope others can learn from my TERRIBLE experience with them and choose someone else! Only giving 1 star because 0 stars isn't an option. My AC went out in the middle of summer and ended up needing to be replaced ($7800 - which they won't cover). For context, they ..Read Full Review
I DO NOT recommend going with Residential Warranty Services (RWS). You don't know how bad a company is until you have to file a claim and I hope others can learn from my TERRIBLE experience with them and choose someone else! Only giving 1 star because 0 stars isn't an option. My AC went out in the middle of summer and ended up needing to be replaced ($7800 - which they won't cover). For context, they only cover the cost and labor for the repair of "failed parts", so if you find yourself in a situation like myself where the unit has to be replaced, you're screwed. Now it continues to get worse... My contractor wrote up the estimate for "hypothetical repairs and labor" of the failed part and repair as RWS asked me to provide. Because this company apparently goes off of "hypothical situations" when covering claims. It took me having to file a complaint with the better business bureau for my claim to get ANY attention, and they still failed to reimburse me for the total cost of "hypothetical repairs and labor". It was a BATTLE to get them to even cover $2300 of the $7800 I paid out of pocket. Save yourself from a lot of frustration and out of pocket costs and go with American Home Shield or Total Home Protection, or really ANYONE ELSE. ..View less
HelpfulAdam Dishong, Las Cruces, NM
On Jun 14, 2021
Customer service is terrible. Wait on Phone for 20 min then they say we can call you back. CS does not respond when u provide information. No repair person calls. 2 weeks since I first claim on leaky dw. They said busy with ac service but this a different repair person.
HelpfulMax Boll, Omaha, NE
On Jun 07, 2021
Terrible service. I've been getting the run around for the last 6 months on a claim which my contractor spelled out mechanical issues with the pre-existing water heater. Nobody on the customer service team knows how to get the job done.
Helpfulmike butler, Sarasota, FL
On Jun 07, 2021
Never, ever use this company. First of all, it can take upwards of an hour to get through on the phone. They chose the repairman to attempt to fix my stove. After two attempts, the repairman was unable to repair the stove, you want to know why? Because the problem wasn't with the stove it was with the electrical system leading to the stoves outlet. It cost me $100 just to have their technician walk int ..Read Full Review
Never, ever use this company. First of all, it can take upwards of an hour to get through on the phone. They chose the repairman to attempt to fix my stove. After two attempts, the repairman was unable to repair the stove, you want to know why? Because the problem wasn't with the stove it was with the electrical system leading to the stoves outlet. It cost me $100 just to have their technician walk into my house. They wanted to send me $46. After all was said and done, they agreed to pay be $245. Now, since I thought it was the stove, I went to Lowe's and purchased (with my own money), a new stove for $1,500. I am currently trying to reach RWS to start a new claim on the electrical work, and then the flooring in my kitchen because the electrical wires run under the floor and are cemented in. I figure the total cost will be somewhere around $3,500. I filled out a new claim form online on Friday, it is currently Monday and I have yet to hear back from them. I know I've rambled here, but do yourself a favor and stay away from t If you these scam artists. If you read your policy, there are so many escape routes for them, that they almost never have to pay you anywhere near the cost to repair the problem. BOTTOM LINE, STAY AWAY! ..View less
HelpfulRobert N Pfeffer, Carmel, IN
On May 27, 2021
We filed on online claim and they responded the following day via email that a technician would be coming. The repairman arrived two days later and said that he had to replace the compressor. He called it in, and the request was approved. Repairman came back the next day and replaced the compressor and now everything’s working. Extremely happy with the whole experience.
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Residential Warranty Services RATINGS
RATINGS
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