Sears Home Warranty Reviews 2023

Sears Home Services Plans & Coverage

Sears Home Services offers three plans- Appliance Plan, System Plan, and Whole Home Plan. As the name suggests, the Appliance Plan covers regular home appliances such as washers, dryers, microwaves, ovens, cooktops, etc. On the other hand, the Systems Plans cover HVAC, plumbing systems, and electrical systems. The Whole Home Plan is a combo covering all items listed under the other two plans.   

Sears offers heating & cooling preventive maintenance checks with all plans nationwide and refrigerator preventive maintenance checks in just Hawaii. The company also offers optional coverage at an additional cost to expand the scope of the coverage beyond the plans.

The images below offer details on all the components of the appliances covered as per the Sears Home Service’s contract:

Image description: Sears Home Services Appliances Coverage From The Sample Contract Document

Optional Coverage

Sears Home Warranty offers the following items under its optional coverage list:

Find the detailed coverage details of optional items in the image below:

Image description: Sears Home Services Optional Coverage From The Sample Contract Document

Sears Home Services Exclusions

Sears Home Services excludes the following components for coverage:

The company has also laid out some general conditions of exclusion if the system or appliance falls into any of the following categories:

• Damage due to lack of maintenance and cleaning 
• Damage due to abuse, misuse, and/or neglect
• Damage due to lightning strikes, power failure, or power surge
• missing components, parts or equipment
• Damage due to animal, pet and/or pest
• Damage due to fire, flood, smoke, earthquake, freeze damage or Acts of God
• Damage due to manufacturer’s improper design, use of improper materials and/or formulas
• Damage due to structural damage and/or property damage
• Damage due to accidents, war, acts of terrorism, nuclear explosion, radioactive contamination, insurrection, or riots
• Damage due to vandalism or intentional destruction of property;

Sears Home Services Cost

The cost of Sears Home Services start at $49.99 for the Appliances Plan, the Systems Plan starts from $59.99 and the combo plan starts at $76.99. These rates are considerably higher than the market average, and in some states like Louisiana, these rates go up to $59.99, $69.99, and $86.99, respectively. 

Sears charges a standard deductible or service call fee of $100 for every service visit. This premium and deductible cost structure is higher, making these plans less affordable for customers.  

Sears Home Service Discounts 

Sears Home Services offers the following offers to its customers:

• 25% off on HVAC and water heater repairs on the purchase of Appliance Plan
• 25% off on appliance repairs on the purchase of Systems Plan
• 25% off on appliance, HVAC, and water heater repairs during the 30-day waiting period

Trustworthiness & Customer Service

Sears Home Services have generally received poor reviews across various platforms. On our platform, they have received a rating of 1.5/5. Most reviews revolve around poor customer service and high costs. 

The reviews on other platforms, such as BBB, are also low, with a rating of 1.06/5. Much of the comments revolve around the same issues, which appears to be a common issue most customers face. 

Our take on Sears Home Services is that they have made a good name for themselves as a repair service provider but couldn’t quite replicate the same with home warranty services. Although their plans are pretty comprehensive, customers must take caution about customer service in the long run.

Claims Filing Process For Sears Home Services

The company has a waiting period of 30 days, post which you can start filing claims for repairs or replacements. Follow these steps to file a claim on the Sears Home Services Platform successfully:

• Log in to your account on the company’s website or call Sear Home Services’ phone number to place your request. Sears Home Warranty customer service is available 24/7.
• The company processes service requests within two hours.
• The company will schedule an appointment with a third-party service technician to diagnose the problem.
• When the service technician visits your home, you must pay the deductible, as per your contract. The technician then diagnoses and repairs or replaces the broken item.

How To Buy A Home Warranty From Sears Home Services?

To purchase a home warranty plan from Sears, go to their website and click on Enroll Now, or call on Sears’ phone number to get a free quote.

The company will collect your name, phone number, address, and zip code to get you the plan as per your location. 

Additionally, we recommend reading our detailed article to learn more about how to purchase a home warranty.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

• Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
• Coverage: We compare the plans offered by different home warranty companies. The coverage consists of systems, appliances, and additional offerings.
• Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
• Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
• Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
• Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On Sears Home Services

The consensus of HomeWarrantyReviews.com’s editorial team is that Sears Home Services is among the poor-performing companies in the industry. Two issues particularly resonate in customer reviews: their customer service and the expensive plans. 

The company needs to work on making it easy for customers to contact them to place their complaints. It also must work on closing the cases soon as many customers claim that their cases have remained unresolved for long, without sufficient communication.

Final Words

We insist that customers read the terms and conditions of Sears Home Services in detail before making the final decision. While they offer comprehensive plans, the customer reviews suggest that you exercise caution while considering this company. 

Quick Details About The Company