Sears Home Warranty Review (2021)
Sears Home Warranty is a classic brand with industry experience of 20+ years. In 1999, Sears entered into a partnership with Cinch Home Services to provide home warranty plans. They are a subsidiary of Sears Holding Corporation headquartered in Hoffman Estates, Illinois.
The Sears protection plans cover many systems and appliances in your home irrespective of their make, model, or age. Sears has a network of more than 1000 pre-screened technicians who handle about 7 million claims annually. Read our Sears Home Warranty review below, where we have detailed their plans, purchases, costs, limitations, etc., to help you decide whether this company is worth your money.
Pros
- Offers 180-day workmanship guarantee
- Emergency services available
- Free annual maintenance of heating and cooling systems
- Pre-screened service technicians
Cons
- Limited appliance and system coverage
- Premium higher than the industry average
- Service fee higher than the industry average
- 24-hour window to file claims
Premium
$49.99 - $69.99
Deductible
$75 - $100
Coverage Limits
$1000 - $1500
BBB Rating
N/A
Active States
49
Complaint Resolution Program
No
833-809-7446$1000
Estimated Appliance Coverage$1000
Estimated System Coverage49
No. Of Active StatesNo
Complaint Resolution ProgramSears Home Warranty Plans and Coverage
Sears Home Warranty plans protect home appliances and systems from unexpected repair and replacement costs, due to normal wear and tear. There are three plans and optional add-ons, as outlined below:
- Appliance Plan - It provides coverage for up to 10 home appliances, like a washer, dryer, and refrigerator, among others.
- Systems Plan - It covers the repair or replacement costs of 11 household systems
- Whole Home Plan - This is a comprehensive plan, which covers both major appliances and systems, as mentioned under the previous plans.
- Premier Upgrade Package - You can purchase this package to accompany any plan, and avoid paying for permits and code upgrades. The maximum coverage provided is up to $1000 per claim.
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Built-in Trash Compactor
- Range Exhaust Fan
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Plumbing (including stoppages)
- Water Heater
- Garbage Disposal
- Water Softener
- Toilet
- Faucets
- Central Heating System
- Central air conditioning
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Built-in Microwave Oven
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Plumbing (including stoppages)
- Water Heater
- Garbage Disposal
- Water Softener
- Toilet
- Faucets
- Central Heating System
- Built-in-Dishwasher
- Built-in Trash Compactor
- Range Exhaust Fan
- Central air conditioning
Optional Add ons
You can add the following optional elements to your selected plan, by paying additional charges:
- Pool or spa with heater
- Septic tank with pumping
- Stand-alone freezer
- Sump pump
- Well pump
Sears Home Warranty Costs
The Appliance Plan costs $49.99 per month, whereas the Systems Plan costs around $59.99 per month. The Whole Home Plan is a comprehensive plan with a monthly cost of $69.99.
The service fee ranges between $75-$100, depending on the plan you have selected. The plan premium increases if you purchase any additional items.
The average range of coverage offered by these plans stands at $1000-$1500. However, you might get higher coverage of $10,000 for your appliances and systems, subject to dollar payout limitations for each home system or appliance. Therefore, you can enjoy higher coverage limits than the industry standards with a Sears plan.
Sears provides exclusive benefits and discounts during the 30-day waiting period, from the date of purchase. You can take advantage of discounts on appliance repairs if you have purchased the Systems Plan. Those who have purchased the Appliance Plan get discounts on HVAC and water heater repairs.
Get your free quote to find out pricing details and the discounts you may be eligible for.
Sears Home Warranty Claims and Customer Service
Cinch Home Service is responsible for handling the customer portal and service requests for Sears. To file your claim on the date of malfunction, follow these steps:
- Log in to your account on the website or call the phone number (1-855-256-2467) to place your request. Sears Home Warranty customer service is available 24/7.
- The company processes service requests within two hours.
- The company will schedule an appointment with a third-party service technician to diagnose the problem.
- When the service technician visits your home, you must pay the deductible, as per your contract. The technician then diagnoses and repairs the broken item.
Sears provides emergency services where they prioritize and expedite services. However, the request is prioritized at the discretion of the company.
Sears Home Warranty STATES AVAILABILITY
Sears Home Warranty Exclusions
Sears Home Warranty contracts have a term of 1 year, during which time all the clauses would apply to the buyer and company. The contracts are auto-renewed before the term expires. You can also upgrade your existing plan to a higher coverage plan by paying additional charges.
Any appliances or home systems that are not mentioned in the contract are not eligible for coverage. The plans cover the repair costs of system and appliance breakdowns resulting from normal wear and tear. Any pre-existing conditions should be verified before signing the contract, as known conditions won’t be covered.
In case of damage, you have to file a claim on the day of the malfunction. If the failure recurs within 180 days after the repairs, the service technician will visit again at no extra cost. The reimbursements for repair and replacements are subject to limitations, as per the contract.
The plan is effective after 30 days, from the date of purchase, for one year. However, the company provides a refund, in full, if you cancel the contract within 30 days of signing. After 30 days, a cancellation fee of $25 is charged. If you sell your home, you can transfer the contract to a new homeowner by paying $25.
Sears Home Warranty: Worth It?
Sears Home Warranty plans offer unique benefits to customers. Sears offers special discounts on auto repair services to their home warranty customers. They have a vast network of pre-screened technicians who work actively to resolve the claims filed. The company has over two decades of experience, during which they have built a solid reputation in the market.
On the downside, their premium and service charges are slightly above the industry average. In addition, a few customers have faced issues, such as unexpected costs, repair delays, and communication issues.
If you are unsure about choosing Sears to cover your home appliances, you can check out the Best Home Warranty Companies of 2021 on our website like:
SEARS HOME WARRANTY FAQs
Which is better, American Home Shield or Sears Home Warranty?
American Home Shield has 50 years of experience and has settled $2 billion in claims since 2013. Sears Home Warranty has been providing home warranty services, in partnership with Cinch Home Services, for over two decades. AHS offers $3000 for select appliances, whereas Sears offers coverage as high as $10,000, subject to limitations. Based on this information, you can select the home warranty plan which is best suited for your needs.
Is Sears Home Warranty going out of business?
Sears Holdings filed for bankruptcy in 2018, citing an inability to continue operations. However, they continue to provide home warranty plans. Note that Sears does not provide homeowners insurance services.
Does Sears still have a repair service?
Yes, Sears continues to offer repair services, by appointing their pre-screened service technicians for repair work.
How long is the Sears appliance warranty?
The Sears appliance warranty is valid for a term of one year. If you want to continue with Sears appliance warranty services, you have the option to renew.
How do I check my Sears home warranty?
You can check the validity of your Sears Home Warranty through the customer portal on the Sears Home Services website, or by calling 1-855-256-2467. You should make sure you read your service contract thoroughly, and understand the coverage offered by your selected plan.
How do I contact Sears customer service?
You can contact Sears Home Warranty through their official website. You can also connect with their customer service by calling 1-855-256-2467.
Is Sears Home Services part of Sears?
Yes, Sears Home Services is part of the Sears Holding Corporation. The company provides home warranty plans, underwritten by Cinch Home Services.
How to cancel Sears Home Warranty?
You can cancel your Sears Home Warranty plan for free, within 30 days of signing your contract. However, if you wish to cancel after 30 days, you will be charged a $25 cancellation fee.
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