Sears Home Warranty Review (2022)
Sears Home Warranty is a classic brand with industry experience of 20+ years. In 1999, Sears entered into a partnership with Cinch Home Services to provide home warranty plans. They are a subsidiary of Sears Holding Corporation headquartered in Hoffman Estates, Illinois.
The Sears protection plans cover many systems and appliances in your home irrespective of their make, model, or age. Sears has a network of more than 1000 pre-screened technicians who handle about 7 million claims annually. Read our Sears Home Warranty review below, where we have detailed their plans, purchases, costs, limitations, etc., to help you decide whether this company is worth your money.
Pros
- Offers 180-day workmanship guarantee
- Emergency services available
- Free annual maintenance of heating and cooling systems
- Pre-screened service technicians
Cons
- Limited appliance and system coverage
- Premium higher than the industry average
- Service fee higher than the industry average
- 24-hour window to file claims
Premium
$49.99 - $69.99
Deductible
$75 - $100
Coverage Limits
$1000 - $1500
BBB Rating
N/A
Active States
49
Complaint Resolution Program
No
833-809-7446$1000
Estimated Appliance Coverage$1000
Estimated System Coverage49
No. Of Active StatesNo
Complaint Resolution ProgramSears Home Warranty Plans and Coverage
Sears Home Warranty plans protect home appliances and systems from unexpected repair and replacement costs, due to normal wear and tear. There are three plans and optional add-ons, as outlined below:
- Appliance Plan - It provides coverage for up to 10 home appliances, like a washer, dryer, and refrigerator, among others.
- Systems Plan - It covers the repair or replacement costs of 11 household systems
- Whole Home Plan - This is a comprehensive plan, which covers both major appliances and systems, as mentioned under the previous plans.
- Premier Upgrade Package - You can purchase this package to accompany any plan, and avoid paying for permits and code upgrades. The maximum coverage provided is up to $1000 per claim.
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Built-in Trash Compactor
- Range Exhaust Fan
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Plumbing (including stoppages)
- Water Heater
- Garbage Disposal
- Water Softener
- Toilet
- Faucets
- Central Heating System
- Central air conditioning
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Built-in Microwave Oven
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Plumbing (including stoppages)
- Water Heater
- Garbage Disposal
- Water Softener
- Toilet
- Faucets
- Central Heating System
- Built-in-Dishwasher
- Built-in Trash Compactor
- Range Exhaust Fan
- Central air conditioning
Optional Add ons
You can add the following optional elements to your selected plan, by paying additional charges:
- Pool or spa with heater
- Septic tank with pumping
- Stand-alone freezer
- Sump pump
- Well pump
Sears Home Warranty Costs
The Appliance Plan costs $49.99 per month, whereas the Systems Plan costs around $59.99 per month. The Whole Home Plan is a comprehensive plan with a monthly cost of $69.99.
The service fee ranges between $75-$100, depending on the plan you have selected. The plan premium increases if you purchase any additional items.
The average range of coverage offered by these plans stands at $1000-$1500. However, you might get higher coverage of $10,000 for your appliances and systems, subject to dollar payout limitations for each home system or appliance. Therefore, you can enjoy higher coverage limits than the industry standards with a Sears plan.
Sears provides exclusive benefits and discounts during the 30-day waiting period, from the date of purchase. You can take advantage of discounts on appliance repairs if you have purchased the Systems Plan. Those who have purchased the Appliance Plan get discounts on HVAC and water heater repairs.
Get your free quote to find out pricing details and the discounts you may be eligible for.
Sears Home Warranty Claims and Customer Service
Cinch Home Service is responsible for handling the customer portal and service requests for Sears. To file your claim on the date of malfunction, follow these steps:
- Log in to your account on the website or call the phone number (1-855-256-2467) to place your request. Sears Home Warranty customer service is available 24/7.
- The company processes service requests within two hours.
- The company will schedule an appointment with a third-party service technician to diagnose the problem.
- When the service technician visits your home, you must pay the deductible, as per your contract. The technician then diagnoses and repairs the broken item.
Sears provides emergency services where they prioritize and expedite services. However, the request is prioritized at the discretion of the company.
Sears Home Warranty States Availability
Sears Home Warranty Exclusions
Sears Home Warranty contracts have a term of 1 year, during which time all the clauses would apply to the buyer and company. The contracts are auto-renewed before the term expires. You can also upgrade your existing plan to a higher coverage plan by paying additional charges.
Any appliances or home systems that are not mentioned in the contract are not eligible for coverage. The plans cover the repair costs of system and appliance breakdowns resulting from normal wear and tear. Any pre-existing conditions should be verified before signing the contract, as known conditions won’t be covered.
In case of damage, you have to file a claim on the day of the malfunction. If the failure recurs within 180 days after the repairs, the service technician will visit again at no extra cost. The reimbursements for repair and replacements are subject to limitations, as per the contract.
The plan is effective after 30 days, from the date of purchase, for one year. However, the company provides a refund, in full, if you cancel the contract within 30 days of signing. After 30 days, a cancellation fee of $25 is charged. If you sell your home, you can transfer the contract to a new homeowner by paying $25.
Sears Home Warranty: Worth It?
Sears Home Warranty plans offer unique benefits to customers. Sears offers special discounts on auto repair services to their home warranty customers. They have a vast network of pre-screened technicians who work actively to resolve the claims filed. The company has over two decades of experience, during which they have built a solid reputation in the market.
On the downside, their premium and service charges are slightly above the industry average. In addition, a few customers have faced issues, such as unexpected costs, repair delays, and communication issues.
If you are unsure about choosing Sears to cover your home appliances, you can check out the Best Home Warranty Companies of 2021 on our website like:
Sears Home Warranty FAQs
Which is better, American Home Shield or Sears Home Warranty?
American Home Shield has 50 years of experience and has settled $2 billion in claims since 2013. Sears Home Warranty has been providing home warranty services, in partnership with Cinch Home Services, for over two decades. AHS offers $3000 for select appliances, whereas Sears offers coverage as high as $10,000, subject to limitations. Based on this information, you can select the home warranty plan which is best suited for your needs.
Is Sears Home Warranty going out of business?
Sears Holdings filed for bankruptcy in 2018, citing an inability to continue operations. However, they continue to provide home warranty plans. Note that Sears does not provide homeowners insurance services.
Does Sears still have a repair service?
Yes, Sears continues to offer repair services, by appointing their pre-screened service technicians for repair work.
How long is the Sears appliance warranty?
The Sears appliance warranty is valid for a term of one year. If you want to continue with Sears appliance warranty services, you have the option to renew.
How do I check my Sears home warranty?
You can check the validity of your Sears Home Warranty through the customer portal on the Sears Home Services website, or by calling 1-855-256-2467. You should make sure you read your service contract thoroughly, and understand the coverage offered by your selected plan.
How do I contact Sears customer service?
You can contact Sears Home Warranty through their official website. You can also connect with their customer service by calling 1-855-256-2467.
Is Sears Home Services part of Sears?
Yes, Sears Home Services is part of the Sears Holding Corporation. The company provides home warranty plans, underwritten by Cinch Home Services.
How to cancel Sears Home Warranty?
You can cancel your Sears Home Warranty plan for free, within 30 days of signing your contract. However, if you wish to cancel after 30 days, you will be charged a $25 cancellation fee.
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Sears Home Warranty Reviews
Lori Jacobsen, Bryan, TX
On Jun 03, 2022
The worst company! Do not purchase this home warranty. They are crooks, liars, and scam everyone out of money. There is no customer service, no companies to make the repairs, as no one wants to work with them. Payment takes 6 months to over a year for reimbursement. I only have one star because I could not post without selecting........rates should be negative 5 million stars. The company needs to ..Read Full Review
The worst company! Do not purchase this home warranty. They are crooks, liars, and scam everyone out of money. There is no customer service, no companies to make the repairs, as no one wants to work with them. Payment takes 6 months to over a year for reimbursement. I only have one star because I could not post without selecting........rates should be negative 5 million stars. The company needs to close. ..View less
HelpfulS R, Boerne, TX
On May 18, 2022
WORST EVER!!!! It is now run by a company called Cinch Home Services, and as others have said, it's impossible to cancel. I was told multiple times that it would be cancelled. Tried to cancel for 9 months, finally went online and cancelled immediately. I was then billed another monthly fee, even though it showed cancelled. When I called, yet again, I was told that my account did cancel, but then anothe ..Read Full Review
WORST EVER!!!! It is now run by a company called Cinch Home Services, and as others have said, it's impossible to cancel. I was told multiple times that it would be cancelled. Tried to cancel for 9 months, finally went online and cancelled immediately. I was then billed another monthly fee, even though it showed cancelled. When I called, yet again, I was told that my account did cancel, but then another account was opened and they continued to bill!!! This was done fraudulently, without my permission or knowledge! Now I have been dealing with trying to get a refund and have continued to get multiple excuses and promises that it's "in process." I have contacted my credit card company to report this fraud and they are working on disputing the charge. Stay away from this company. ..View less
HelpfulJackson, Memphis, TN
On May 18, 2022
This is the worst experience anyone can have - my replacement ovens have been in my garage for 2 months - they will not schedule anyone to install - wants me to take $100 / never heard of anything so evil and ridiculous. All customer service techs will not help you. Do not get a Sears home warranty - not reputable at all. They score a zero in everything; they are excellent at lying. Beware!!!!
HelpfulCarolyn Phillips, Pleasant Hill, CA
On May 04, 2022
Absolutely the worst experience with Sears Warranty and Cinch Service. Even after the technician received authorization for a microwave in March. Two months later still not able to get a response.
HelpfulBuddy Meier, Orlando, FL
On Apr 14, 2022
Don't even think about it. Had 2 houses over the years with their contract. Total serevice calls 6, they NEVER-NEVER HAD THE PART in STOCK. What they due is remove the part and send it for repair and you wait for it to be repaired even though the part is AVAILABLE from several vendors. Micro wave went OUT, scheduled service, FIRST Tech arrives I tell him it's the main board, after a hour he says have to ..Read Full Review
Don't even think about it. Had 2 houses over the years with their contract. Total serevice calls 6, they NEVER-NEVER HAD THE PART in STOCK. What they due is remove the part and send it for repair and you wait for it to be repaired even though the part is AVAILABLE from several vendors. Micro wave went OUT, scheduled service, FIRST Tech arrives I tell him it's the main board, after a hour he says have to reschedule because oven has to be removed. 1 week later 2 techs arrive to remove oven to trouble shoot I tell them it's the main board. 2 hours later with the oven re-assembled they say the MAIN BOARD is at fault and has to be sent for repair because they don't make that board anymore "A CHECK OF THE INTERNET SHOWS I CAN PURCHASE ALL THE BOARDS I WANT FROM SEVERAL DEALERS". Now I wait another several weeks for the repaired board to be sent to me then I call Sears to schedule a Tech to install it. This is the second time in about 3 years that this board failed and was supposedly not available and had to be repaired. Now again I don't have a Microwave OR Oven for about 3-4 weeks to cook with. NOTE: The main board is located behind the face panel and THE OVEN DOESN'T HAVE TO BE REMOVED. NOTE: Sears contract says "Service Promise We’ll fix it on our first service visit" To bad posts can't be made with minus stars. ..View less
HelpfulBarry Rubin, Westwood, MA
On Apr 04, 2022
THE ABSOLUTE WORST COMPANY TO HAVE A WARRANTY WITH - DO NOT DO IT!!!!!! CANNOT EVEN BEGIN TO DESCRIBE THE NIGHTMARE WITH THIS COMPANY. THIS IS NOT THE SEARS THAT WAS AROUND BEFORE. WILL NOT TAKE CLLS AND WILL NOT REPAIR /REPLACE I HATE HAE HATE THEM WITH VENOM AND HOPE THEY GO OUT OF BUSINESS!!!!!
HelpfulMax Jensen, Kaneohe, HI
On Mar 24, 2022
SCAM!!! I bought this service from a tech who was fixing my freezer. Several years later when I made claim on the same freezer they said my warranty did not cover freezers. They were willing to sell me more coverage but when I asked for my money back they kept me on the phone bouncing from department to department, back and forth, just trying to sell me more coverage. I had several positive experiences i ..Read Full Review
SCAM!!! I bought this service from a tech who was fixing my freezer. Several years later when I made claim on the same freezer they said my warranty did not cover freezers. They were willing to sell me more coverage but when I asked for my money back they kept me on the phone bouncing from department to department, back and forth, just trying to sell me more coverage. I had several positive experiences in the past with Sears Home Warranty so was very surprised by this. ..View less
HelpfulTraci Houston, Jacksonville, TX
On Mar 15, 2022
Just found out if they have to return for the same issue in 6 months you're not supposed to pay the service fee. BUT the only way to make an appointment is to pay the fee. I can't be reimbursed any of the fees because the service man already came to my house. I've spent over 4 hours the past two days trying to cancel. Spoke to multiple people, was told a different cancellation amount each time, including ..Read Full Review
Just found out if they have to return for the same issue in 6 months you're not supposed to pay the service fee. BUT the only way to make an appointment is to pay the fee. I can't be reimbursed any of the fees because the service man already came to my house. I've spent over 4 hours the past two days trying to cancel. Spoke to multiple people, was told a different cancellation amount each time, including paying the full amount because I used the 50% parts discount for the first service call THAT WAS INCLUDED IN THE PACKAGE. The calls keep disconnecting. The email they have on file for me has never received a single email for them. They are emailing my old email from years ago when I first had the warranty and no matter what this can't seem to be fixed. And never have I been able to register my account online with either email. NEVER, EVER will I do business with them again. ..View less
HelpfulLynn Dempsey, Milton, VT
On Feb 07, 2022
Horrible service! Was on hold for 45 minutes just to schedule. Told that there are no service people in our area. Then called back to get more information. Still waited ON HOLD for over 30 minutes. Finally hung up and, hopefully, cancelled my warranty. Was given false information about my plan from onset. Paid 3 months ($150) for NOTHING!!! rate:0. not even 1.
HelpfulGreg Hardy, Austin, TX
On Jan 24, 2022
Never buy the Warranty, because if you want to cancel it, it is impossible. You call customer service to cancel and they always mysteriously disconnect the line on you when they realize they can't keep you from cancelling the warranty. They are criminals.
HelpfulJaime Baer Morse, Los Angeles, CA
On Jan 10, 2022
If I could rate this company -50 I would. Customer service is terrible. I paid $600 for the year and multiple $75 service fees and none of my appliances were ever replaced. Save your money.
HelpfulGary, Kent, WA
On Dec 06, 2021
Dont do it. Dont sign up for a Sears Home Warranty. The AC went out on our home. Tech came out but did not fix it. Have spent the last six months trying to get them to meet the terms of the contract. No Luck. Avoid them at all costs!
HelpfulSteven Rudh, Colton, CA
On Nov 30, 2021
So so bad!!! They say one thing then technician says another. Recommended to go to someone else for service/repair. Parts and service are 5 times higher than the regular. Bad experience just once is all it takes. Would give 0 stars if I could.
HelpfulErin, Roseville, CA
On Oct 11, 2021
A scam! Don't waste your money... they charge a lot of money, scheduling service calls is a nightmare and most of the time the random contracted repair people don't even know why they're coming out and therefore aren't prepared with parts or the right tools. They often don't fix the problem the first visit and re-direct you to talk to Sears Warranty to schedule a new appointment. It's a nightmare to call ..Read Full Review
A scam! Don't waste your money... they charge a lot of money, scheduling service calls is a nightmare and most of the time the random contracted repair people don't even know why they're coming out and therefore aren't prepared with parts or the right tools. They often don't fix the problem the first visit and re-direct you to talk to Sears Warranty to schedule a new appointment. It's a nightmare to call them to resolve anything. We had our A/C quit on a triple digit day and they made us pay $100 just to make an appointment. After a while, we called the contracted company and they had never been called by Sears and had no plans to come out and couldn't anyways. With our grandpa having serious medical issues, we had to call out an emergency repair company and were charged $1300! Sear's has never refunded us. ..View less
HelpfulRebecca In Texas, La Grange, TX
On Oct 03, 2021
I have been waiting since 5-13-21 for my microwave repair. The magnetron needs to be replaced. Sears says they are waiting for the part. It is now 10-3-21. So far, no offer to replace it with a cash buyout or replacement. I have talked to at least 20-30 "sympathetic" representatives with promises to call me back/send an email explaining what they will do. So far, nothing.
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