Sears Home Warranty Review (2023)
Sears Home Warranty is a classic brand with industry experience of 20+ years. In 1999, Sears entered into a partnership with Cinch Home Services to provide home warranty plans. It is a subsidiary of Sears Holding Corporation headquartered in Hoffman Estates, Illinois. The Sears protection plans cover many systems and appliances in your home irrespective of their make, model, or age.
It has a network of more than 1000 pre-screened technicians who handle about 7 million claims annually. Read our Sears Home Warranty review below, where we have detailed their plans, purchases, costs, limitations, etc., to help you decide whether this company is worth your money.
Pros
- Offers 180-day workmanship guarantee
- Emergency services available
- Free annual maintenance of heating and cooling systems
- Pre-screened service technicians
Cons
- Limited appliance and system coverage
- Premium higher than the industry average
- Service fee higher than the industry average
- 24-hour window to file claims
Premium
$49.99 - $69.99
Deductible
$75 - $100
Coverage Limits
$1000 - $1500
BBB Rating
N/A
Active States
49
Complaint Resolution Program
No
$1000
Estimated Appliance Coverage$1000
Estimated System Coverage49
No. Of Active StatesNo
Complaint Resolution ProgramSears Home Warranty Plans and Coverage
Sears Home Warranty plans protect home appliances and systems from unexpected repair and replacement costs, due to normal wear and tear. There are three plans and optional add-ons, as outlined below:
- Appliance Plan - It provides coverage for up to 10 home appliances, like a washer, dryer, and refrigerator, among others.
- Systems Plan - It covers the repair or replacement costs of 11 household systems
- Whole Home Plan - This is a comprehensive plan, which covers both major appliances and systems, as mentioned under the previous plans.
- Premier Upgrade Package - You can purchase this package to accompany any plan, and avoid paying for permits and code upgrades. The maximum coverage provided is up to $1000 per claim.
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Built-in Trash Compactor
- Range Exhaust Fan
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Plumbing (including stoppages)
- Water Heater
- Garbage Disposal
- Water Softener
- Toilet
- Faucets
- Central Heating System
- Central air conditioning
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Built-in Microwave Oven
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Plumbing (including stoppages)
- Water Heater
- Garbage Disposal
- Water Softener
- Toilet
- Faucets
- Central Heating System
- Built-in-Dishwasher
- Built-in Trash Compactor
- Range Exhaust Fan
- Central air conditioning
Optional Add ons
You can add the following optional elements to your selected plan, by paying additional charges:
- Pool or spa with heater
- Septic tank with pumping
- Stand-alone freezer
- Sump pump
- Well pump
Sears Home Warranty Costs
The Appliance Plan costs $49.99 per month, whereas the Systems Plan costs around $59.99 per month. The Whole Home Plan is a comprehensive plan with a monthly cost of $69.99.
The service fee ranges between $75-$100, depending on the plan you have selected. The plan premium increases if you purchase any additional items.
The average range of coverage offered by these plans stands at $1000-$1500. However, you might get higher coverage of $10,000 for your appliances and systems, subject to dollar payout limitations for each home system or appliance. Therefore, you can enjoy higher coverage limits than the industry standards with a Sears plan.
Sears provides exclusive benefits and discounts during the 30-day waiting period, from the date of purchase. You can take advantage of discounts on appliance repairs if you have purchased the Systems Plan. Those who have purchased the Appliance Plan get discounts on HVAC and water heater repairs.
Get your free quote to find out pricing details and the discounts you may be eligible for.
Sears Home Warranty Claims and Customer Service
Cinch Home Service is responsible for handling the customer portal and service requests for Sears. To file your claim on the date of malfunction, follow these steps:
- Log in to your account on the website or call the phone number (1-855-256-2467) to place your request. Sears Home Warranty customer service is available 24/7.
- The company processes service requests within two hours.
- The company will schedule an appointment with a third-party service technician to diagnose the problem.
- When the service technician visits your home, you must pay the deductible, as per your contract. The technician then diagnoses and repairs the broken item.
Sears provides emergency services where they prioritize and expedite services. However, the request is prioritized at the discretion of the company.
Sears Home Warranty States Availability
Sears Home Warranty Exclusions
Sears Home Warranty contracts have a term of 1 year, during which time all the clauses would apply to the buyer and company. The contracts are auto-renewed before the term expires. You can also upgrade your existing plan to a higher coverage plan by paying additional charges.
Any appliances or home systems that are not mentioned in the contract are not eligible for coverage. The plans cover the repair costs of system and appliance breakdowns resulting from normal wear and tear. Any pre-existing conditions should be verified before signing the contract, as known conditions won’t be covered.
In case of damage, you have to file a claim on the day of the malfunction. If the failure recurs within 180 days after the repairs, the service technician will visit again at no extra cost. The reimbursements for repair and replacements are subject to limitations, as per the contract.
The plan is effective after 30 days, from the date of purchase, for one year. However, the company provides a refund, in full, if you cancel the contract within 30 days of signing. After 30 days, a cancellation fee of $25 is charged. If you sell your home, you can transfer the contract to a new homeowner by paying $25.
Sears Home Warranty: Worth It?
Sears Home Warranty plans offer unique benefits to customers. Sears offers special discounts on auto repair services to their home warranty customers. They have a vast network of pre-screened technicians who work actively to resolve the claims filed. The company has over two decades of experience, during which they have built a solid reputation in the market.
On the downside, their premium and service charges are slightly above the industry average. In addition, a few customers have faced issues, such as unexpected costs, repair delays, and communication issues.
If you are unsure about choosing Sears to cover your home appliances, you can check out the Best Home Warranty Companies of 2021 on our website like:
Sears Home Warranty FAQs
Which is better, American Home Shield or Sears Home Warranty?
American Home Shield has 50 years of experience and has settled $2 billion in claims since 2013. Sears Home Warranty has been providing home warranty services, in partnership with Cinch Home Services, for over two decades. AHS offers $3000 for select appliances, whereas Sears offers coverage as high as $10,000, subject to limitations. Based on this information, you can select the home warranty plan which is best suited for your needs.
Is Sears Home Warranty going out of business?
Sears Holdings filed for bankruptcy in 2018, citing an inability to continue operations. However, they continue to provide home warranty plans. Note that Sears does not provide homeowners insurance services.
Does Sears still have a repair service?
Yes, Sears continues to offer repair services, by appointing their pre-screened service technicians for repair work.
How long is the Sears appliance warranty?
The Sears appliance warranty is valid for a term of one year. If you want to continue with Sears appliance warranty services, you have the option to renew.
How do I check my Sears home warranty?
You can check the validity of your Sears Home Warranty through the customer portal on the Sears Home Services website, or by calling 1-855-256-2467. You should make sure you read your service contract thoroughly, and understand the coverage offered by your selected plan.
How do I contact Sears customer service?
You can contact Sears Home Warranty through their official website. You can also connect with their customer service by calling 1-855-256-2467.
Is Sears Home Services part of Sears?
Yes, Sears Home Services is part of the Sears Holding Corporation. The company provides home warranty plans, underwritten by Cinch Home Services.
How to cancel Sears Home Warranty?
You can cancel your Sears Home Warranty plan for free, within 30 days of signing your contract. However, if you wish to cancel after 30 days, you will be charged a $25 cancellation fee.
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Sears Home Warranty Reviews
In this section below, we have collected Sears home warranty reviews from various homeowners. You can read them and find out about customer experiences.
Linda Sampley, Owasso, OK
On Jan 30, 2023
I've been with Sears Home Warranty for about 3 years. My claim on my refrigerator's water dispenser was handled quickly and well. This is my 2nd claim on my HVAC. About a year and a half ago, i had an issue with the AC part. Now there is an issue with my furnace. Both of these have been and ARE frustrating, exasperating, and ridiculous. The immediate issue... Someone came out within 48 hours (I ..Read Full Review
I've been with Sears Home Warranty for about 3 years. My claim on my refrigerator's water dispenser was handled quickly and well. This is my 2nd claim on my HVAC. About a year and a half ago, i had an issue with the AC part. Now there is an issue with my furnace. Both of these have been and ARE frustrating, exasperating, and ridiculous. The immediate issue... Someone came out within 48 hours (I think it was 24 hours... relief). He listed the problems to me and said he would turn in his report. I waited two days and checked with the Sears claim company (Cinch). Long story short... they accepted all EXCEPT cleaning the coil. Their reason for denying the coil was lack of maintenance! Years of cleaning filters; do they expect me to somehow clean a coil??? I couldn't reach a person for more than a simple restatement of the claim results. Finally, the claim department (customer service - HAH) told me that I could dispute the findings... by email. With no way to contact anyone regarding that dispute... waiting patiently (and now, not so patiently) for someone to contact me. An email thanking me for MY email is all I've received. After 2 days of unresolved (no contact) dispute, I called Cinch customer service (again) and insisted on speaking to a supervisor. After multiple waits, I was finally told that no supervisor was available, but I could have one call me back. Since that was my ONLY option, I agreed. That was last Thursday. It's Monday afternoon now. No call back. No response about dispute. It's 21 degrees F today. It was 19 degrees F yesterday and last night. My furnace doesn't work. I have no idea how to contact anyone beyond "front line" of customer service at Cinch (and I've tried). This is the 2nd time Sears claim handlers have delayed. When the AC wasn't working, I spent over two weeks in temperatures soaring above 100 degrees F. They assigned a company that wasn't even working for them... and the company of course didn't come out. This happened TWICE. Eventually they approved MY hiring someone to repair the AC. I was patient and trusting last time. This time, I began following up right away... and it's still been over a week of MISERY in the cold with a denied claim. To add insult to injury, the repair company this time told me they would clean the coil at my expense when they did the other repairs... and gave me a price that was 30% more than the coil cleaning price that Sears' claim company denied. I'm not a happy camper, and this is still unresolved. Apparently, "DENY" and then ignore is the theme here. ..View less
HelpfulTammy Carter, Bristol, VA
On Jan 30, 2023
Horrible customer service. Also, they just increased their annual premiums and the deductible per incident. I called to cancel - spent twenty minutes talking to a filipino. Finally made him understand I want to cancel, he said he cancelled and I would receive an email confirmation which I have not received. Hope I do, because it won't be nice if I have to call again or get charged.
HelpfulMaxine Kalnitz, Buffalo, NY
On Jan 24, 2023
Horrible - do not buy! They charge you monthly and then when you need service they still charge 125.00 for an appointment. And - after selling it to me, I call for my range hood and they don't service that manufacturer! When I tried to cancel it - they gave me a really hard time.
HelpfulHayley C Jones, Tacoma, WA
On Jan 20, 2023
I have had terrible customer service. despite having the home warranty, I had to pay for a repair technician to come out. told the parts weren't covered, had to pay for the parts. had to pay for them to come out again once the parts were in. after they repaired the machine still did not work. had to pay for someone to come out and tell me the part was installed incorrectly and broke another part that is ..Read Full Review
I have had terrible customer service. despite having the home warranty, I had to pay for a repair technician to come out. told the parts weren't covered, had to pay for the parts. had to pay for them to come out again once the parts were in. after they repaired the machine still did not work. had to pay for someone to come out and tell me the part was installed incorrectly and broke another part that is not covered. I will need to pay for the new part that is not covered and once in will need to pay for the technician to come out. Cannot get a hold of a live person thru any of the phone numbers given or posted online. Service is a Scam. ..View less
HelpfulJeannine Ferrara, Harrison, AR
On Jan 12, 2023
Horrible coustomer service! Passed me around then got disconnected. Never returned calls. Never did get anyone out to fix my dishwasher. Excuses for over 2 1/2 months why they couldn't get my dishwasher fixed. It never did, I went and got a new one. DON'T Get this coverage!!!!
HelpfulSharon Nichols, Vilonia, AR
On Jan 10, 2023
We originally signed up for the Sears Home Warranty through Cinch Home Services because we made a service call for our washing machine. We thought the timing was good since our appliances were getting old. However, the service was terrible when we tried to use them for the refrigerator and later the dryer. We would have had to wait 2 weeks for someone to come give us an assessment for the refrigerator ..Read Full Review
We originally signed up for the Sears Home Warranty through Cinch Home Services because we made a service call for our washing machine. We thought the timing was good since our appliances were getting old. However, the service was terrible when we tried to use them for the refrigerator and later the dryer. We would have had to wait 2 weeks for someone to come give us an assessment for the refrigerator and still pay $75 for the service call. Then we would have received information about whether to repair the refrigerator or replace it. So, we cancelled the service call and took care of the refrigerator repair with another service provider. Recently we had the same situation with our dryer. This time it was going to be one week before a service person could come out to assess the damage, so again we took care of the dryer ourselves. As a result, we decided it would be better to cancel the contract. It automatically renewed in July 2022. In order to cancel today (January 23), they charged a $99 cancelation fee. Nothing about this home warranty has been pleasant. ..View less
HelpfulCedric, Oak Lawn, IL
On Jan 05, 2023
Worst service ever. My furnace had an issue and the Sears repair guy turned it off stating it was a hazard. He said they would need to replace the furnace. That was on December 23 2022, and now it is January 5 2023 and still no furnace install. All this time I have been without heat outside of heaters that I purchased out of my pocket. Nothing but the run around via Cinch and the number provided by Cinch ..Read Full Review
Worst service ever. My furnace had an issue and the Sears repair guy turned it off stating it was a hazard. He said they would need to replace the furnace. That was on December 23 2022, and now it is January 5 2023 and still no furnace install. All this time I have been without heat outside of heaters that I purchased out of my pocket. Nothing but the run around via Cinch and the number provided by Cinch to contact Sears, goes straight to voicemail. Stay away from both and take your money elsewhere. Trust me, it shouldn't take this amount of time in the dead of winter to replace a furnace. Other companies are replacing a furnace next day but not with Sears. They are delaying everything to prevent from having to replace the item. I have abided by my contract making my on time monthly payments for my Home Warranty through Sears. However, Sears is not abiding by their portion of the contract. Failing to fulfil, follow through, uphold their portion of the contract, which they are required to do, and that is to replace my furnace. Trust me if it is something minor, they will send someone out but anything major, once it has been identified as needing a replacement, Sears disappears, breaching the contract. Stay away, they just want to take your money! ..View less
HelpfulMary Ramirez , Indio, CA
On Dec 30, 2022
On December 1, 2022 I renewed my protection warranty with Sears, I have not received the contract agreement or not even an email I been looking to email them about it no luck. They just took my money I think they suck. I am very upset with their service.
HelpfulPequtia Reese, Chicago, IL
On Dec 24, 2022
Just horable can’t understand the person you are talking to. Don’t make appointment, doesn’t do good work.
HelpfulArnolda Silbernagel, Stayton, OR
On Dec 14, 2022
Do not waste your $ on this. They have horrible customer service. You cant talk to anyone and they just give you the run around. We have been waiting for a oven to be fixed since July. They say they have the part then you never hear from them. Try to contact and you can't talk to anyone. Its now December and no oven yet. THey should replace but gave me the # appliance replacement and con't talk to anyone ..Read Full Review
Do not waste your $ on this. They have horrible customer service. You cant talk to anyone and they just give you the run around. We have been waiting for a oven to be fixed since July. They say they have the part then you never hear from them. Try to contact and you can't talk to anyone. Its now December and no oven yet. THey should replace but gave me the # appliance replacement and con't talk to anyone. I can't even give 1 star. ..View less
HelpfulEdwin Horton, Henderson, NV
On Dec 13, 2022
been on the phone 5 hours waiting for supervisor. sent 2 contractors don't do that work. still on hold been 3 weeks since call for repair. 2 people said I would get a call back, one said they don't do call backs, then I got hung up on worst customer service
HelpfulSondra Johnson , Benzonia, MI
On Dec 13, 2022
I wouldn’t even give them 1* called to get my fridge fixed in July of 21paid 500 for parts and signed up for the warranty after a year &1/2 and no fridge and calling every month they said they couldn’t get the part so I quit the service my husband found the part online and paid another company to install it. but I’m out 1,500 in fees to Sears plus 625.00 in parts and install
HelpfulJose Velez, Mobile, AL
On Dec 06, 2022
Don't waste your money and time, I had a claim for a Microwave repair, tech came and said was not repairable, Sears never call me since September 29 I had to call them like 12 times, spoke with 5 supervisors and numerous agents, everytime they promised me a favorable resolution, even they stopped me from buying a new one, until they find out if I wiil be reimbursed or they will replace it, until today De ..Read Full Review
Don't waste your money and time, I had a claim for a Microwave repair, tech came and said was not repairable, Sears never call me since September 29 I had to call them like 12 times, spoke with 5 supervisors and numerous agents, everytime they promised me a favorable resolution, even they stopped me from buying a new one, until they find out if I wiil be reimbursed or they will replace it, until today December 6, 2022 in which I had to call again to find out that they can't cover. They are a bunch of liers!! ..View less
HelpfulS Rieger, Taylor, TX
On Dec 06, 2022
Do not buy Sears home warranty!! You never talk to a person and they will change your repair appointment at the end of the day with no reasonable explanation. You never can talk to a real person. Total rip off!!! I would give a zero rating if I could.
HelpfulDave B, Silverdale, WA
On Dec 01, 2022
I should have researched and read the reviews before I entered into contract with Sears and A** repair service. I am so so very unhappy with this service. I began contract with this service the middle of September, it is now Dec first and the freezer they were supposed to come to repair is still broken. I had to take three days off of work, one to diagnose, the second day for the alleged repair which th ..Read Full Review
I should have researched and read the reviews before I entered into contract with Sears and A** repair service. I am so so very unhappy with this service. I began contract with this service the middle of September, it is now Dec first and the freezer they were supposed to come to repair is still broken. I had to take three days off of work, one to diagnose, the second day for the alleged repair which they could not complete because they did not have all the parts. The third day they just did not show up. I tried all day to contact Sears and got the complete run around and dead end transfers to automated machines and after 28 calls and seven hours on the phone I have not been able to get anywhere with resolution. Finally I was able to reschedule so I can take a fourth day off of work so they can send someone else to try to do the repair. I AM COMPLETELY FRUSTRATED WITH THE LACK OF SERVICE!!!!! DO NOT ENTER INTO CONTRACT WITH THEM. The repair tech that came to the house was nice enough but I am not totally convinced he fully knew what he was doing. He also told me the company went from seven repair persons down to two. How can Sears or A** provide such a terrible service and still collect money for essential repairs. DON"T DO IT !!!! ..View less
HelpfulLiz Blodgett, Ellsworth, WI
On Dec 01, 2022
Buyer beware. DO NOT BUY A WARRANTY FROM SEARS WHEN YOU PURCHASE ANY KIND OF APPLIANCE. you won't be able to ever speak to a human when you call the number. EVER when you schedule service they may or may not keep the appointment and there will be ZERO communication. Speaking to a human is impossible. No matter which "number" you press on their automated system. If you are foolish enough to ..Read Full Review
Buyer beware. DO NOT BUY A WARRANTY FROM SEARS WHEN YOU PURCHASE ANY KIND OF APPLIANCE. you won't be able to ever speak to a human when you call the number. EVER when you schedule service they may or may not keep the appointment and there will be ZERO communication. Speaking to a human is impossible. No matter which "number" you press on their automated system. If you are foolish enough to buy one......I WISH YOU GOOD LUCK ..View less
HelpfulSusan Curtis, Richmond, TX
On Nov 23, 2022
My refrigerator was and is not working properly, so I contacted Sear's in May 2022. they sent a repair man out. They replaced 2 doors. In June I called again, the repairman came. In August the repairman came and replaced the compressor. Finally, the refrigerator was declared unrepairable. In September, I called. they said they submitted a request for a new refrigerator. I called several times in S ..Read Full Review
My refrigerator was and is not working properly, so I contacted Sear's in May 2022. they sent a repair man out. They replaced 2 doors. In June I called again, the repairman came. In August the repairman came and replaced the compressor. Finally, the refrigerator was declared unrepairable. In September, I called. they said they submitted a request for a new refrigerator. I called several times in September, October and November. I was told it was submitted but had not received the paperwork. My warranty says that Sear's will replace the refrigerator or refund me. I have had no call from the warranty people, in fact I have had to call them. I still have no answer. ..View less
HelpfulSandra Sherfey, Kent, WA
On Nov 22, 2022
The worst company ever!!! Do not use them. They are liars, crooks, cheats. They are horrible. I could write the whole story, but I will just say after paying 12 years for their warranty now that I need to use it, they ignore me...for 6 months without a refrigerator...they ignore me, I call and call and call and no response. DON"T USE THEM!
HelpfulSusan Temple, San Jose, CA
On Nov 14, 2022
I have to say this is the most deceptive way of doing business I have ever experienced. First they tell you that they will replace anything that they can not repair. This is not true. I waited four months for a repair person to come out and fix my range top, only to find out it is not coved because the parts are too old. I was asked about this before I signed up for the warranty and was assured it w ..Read Full Review
I have to say this is the most deceptive way of doing business I have ever experienced. First they tell you that they will replace anything that they can not repair. This is not true. I waited four months for a repair person to come out and fix my range top, only to find out it is not coved because the parts are too old. I was asked about this before I signed up for the warranty and was assured it was ok. Fast forward to my recent conversation with a Representative trying to cancel the policy. I was told that I could cancel at any time, without a penalty NOT TRUE. they want to charge me for the month they researched why my range top was not covered and then when I tried to cancel a second time, they want to charge me for the next month 49.99 and $150.00 back from the discount they provided me in December of last year. This is not a good business practice and I feel I was taken advantage of as a senior citizen and will keep going through the better business bureau or small claims court if needed. ..View less
HelpfulKitty, Costa Mesa, CA
On Nov 03, 2022
Wasted money and confidence in SEARS overall, especially the home warranty scam they are doing. I too had been fighting to get my refrigerator repaired for over 4 months!!! After multiple visits to our home, ordering insufficient parts, sending unqualified technicians out, damage done to our appliance, I had enough. So, I submitted a claim, suggested by their own customer service dept, after waiting an ..Read Full Review
Wasted money and confidence in SEARS overall, especially the home warranty scam they are doing. I too had been fighting to get my refrigerator repaired for over 4 months!!! After multiple visits to our home, ordering insufficient parts, sending unqualified technicians out, damage done to our appliance, I had enough. So, I submitted a claim, suggested by their own customer service dept, after waiting another month to hear back, they denied the claim. I got tired of babysitting my appliance so no further damage would be done to the floors and walls. We bought a new refrigerator. We have been a SEARS Appliance(s) owner for over 40 years and they screwed us in the end! Now that they have sold out....they don't give a damn!!!! DO NOT PAY THEM MONEY for ANYTHING!!! Cut up the Sears credit card, and be done with this Company for good!!!! ..View less
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