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Home  /   Companies / Sears Home Warranty
Updated on September 13, 2023

Sears Home Warranty Reviews 2023

Sears Home Services have been offering home warranty services for nearly 24 years. Some highlights of the company are that it provides a 180 days guarantee on its services, which is among the highest in the market. They also provide coverage without considering the age or unknown pre-existing issues of appliances or systems. 

Sears Home Services offers three plans: the first covers appliances, the second covers systems, and the third is a combo, covering both appliances and systems. The company provides an additional benefit of heating and cooling preventive maintenance checks with all their plans.

This exhaustive Sears Home Service review will help you with all the needed information about the company to help your decision-making process. We have read hundreds of customer reviews and extensively researched the company to provide the following details:

Company At A Glance

Years In Business 20
Plan Costs $59.99 - $86.88
Waiting Period 30 Days
Coverage Limits $10,000
Service Fee $100
Option To Pick Your Own Contractor No

User Sentiments

positive_review_icon Positive:
0%
neutral_review_icon Neutral:
0%
negative_review_icon Negative:
0%

Why Sears Home Warranty?

  • Sears Home Services provides a 180-day guarantee on repairs
  • The company offers free heating & cooling preventive maintenance checks with all plans
  • Sears does not take age or pre-existing conditions of systems/appliances into consideration
  • The company offers an annual cap of $10,000 for all plans

latest Sears Home Warranty reviews

  • Icon
    Debbie Holl , VA, Virginia Beach
    five_star

    I have been using Sears Home Warranty for over 12 years now. When something breaks down I have a service person come in and diagnose the problem. Normally they have the part with them. As long as I give them ALL the information they need to help. Rarely do I have to wait for a particular part to be shipped to me, and they come back to repair or install. Glad I found them.

  • Icon
    J Mendez , IL, Blue Island
    five_star

    Sears is a Great company! Always covered many repairs. Referred them to many of my friends and family

  • Icon
    cinthia Quintanilla , CA, Palmdale
    five_star

    i am very impressed with sears warranty . i have a samsung refrigerator and the ice make would not stop opening and closing. i submitted a claim and quicky they sent some one to fix it. they were not able to fix but they didn\'t give up even though it took a little while they realized the entire door had to be replace which was not cheap. They replaced the entire door and problem was solved. i am a happy customer.

  • Icon
    Maureen Stover , WA, Greenacres
    four_star

    I am surprised at all the bad reviews. I have been with Sears home warranty since 2018. I have had issues but they have been resolved. They seem to not have service people in my area so they let me contract with local companies and reimburse me for the payment. I always get my money\'s worth and my systems repaired.

HomeWarrantyReviews.com

onehalf_star
1.8/5 (138)

Trustpilot

twohalf_star
2.4/5 (1,759)

Consumer Affairs

four_star
4/5 (723)

Yelp

two_star
2/5 (19)

Site Jabber

one_star
1/5 (495)

Pros & cons of Sears Home Warranty

Pros

  • 180-day repair guarantee on all plans
  • Free heating & cooling maintenance check
  • Offers coverage without considering product age and pre-existing conditions

Cons

  • The cost of plans are very expensive
  • Customer service needs improvement

Sears Home Warranty Covered States

Sears Home Warranty offers services in 49 states, excluding Alaska.

Sears Home Services Plans & Coverage

Sears Home Services offers three plans- Appliance Plan, System Plan, and Whole Home Plan. As the name suggests, the Appliance Plan covers regular home appliances such as washers, dryers, microwaves, ovens, cooktops, etc. On the other hand, the Systems Plans cover HVAC, plumbing systems, and electrical systems. The Whole Home Plan is a combo covering all items listed under the other two plans.   

Sears offers heating & cooling preventive maintenance checks with all plans nationwide and refrigerator preventive maintenance checks in just Hawaii. The company also offers optional coverage at an additional cost to expand the scope of the coverage beyond the plans.

Plans

Appliance Plan

System Plan

Whole Home Plan

(Sold online only)

Washer

Dryer

Refrigerator (With Or Without Built-In Icemaker)

Built-In Dishwasher

Range

Oven

Cooktop

Range Exhaust Fan

Built-In Microwave

Trash Compactor

Indoor Built In Grill

Hvac Central Air Conditioning

Central Heating System

Exposed Ductwork

Water Heater

Water Softener

Garbage Disposal

Shower/Tub Valves

Faucets

Toilets

Plumbing Stoppages & Leaks Of Water

Gas

Pipes

And Drain And Vent Lines

Electrical System

Ceiling Fans

Garage Door Opener

Door Bells And Smoke Detectors

The images below offer details on all the components of the appliances covered as per the Sears Home Service’s contract:

optional_coverage
optional_coverage

Image description: Sears Home Services Appliances Coverage From The Sample Contract Document

Optional Coverage

Sears Home Warranty offers the following items under its optional coverage list:

  • Swimming Pool And/Or Spa Combination
  • Septic System
  • Well Pump
  • Sump Pump
  • Free Standing Freezer

Find the detailed coverage details of optional items in the image below:

sears_plans_1
sears_plans_2

Image description: Sears Home Services Optional Coverage From The Sample Contract Document

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Sears Home Services Exclusions

Sears Home Services excludes the following components for coverage:

Refrigerator

Multi-media centers built into appliances, wine chillers, food spoilage, standalone or self-contained icemakers; standalone or self-contained water dispensers, free-standing freezer.

Clothes Washer

Temperature booster and steam nozzle.

Clothes Dryer

Temperature booster and steam nozzle.

Range/Oven/Cooktop

Glass/ceramic surface, broken, chipped, cracked glass cooktops due to misuse and abuse.

The company has also laid out some general conditions of exclusion if the system or appliance falls into any of the following categories:

  • Damage due to lack of maintenance and cleaning 
  • Damage due to abuse, misuse, and/or neglect
  • Damage due to lightning strikes, power failure, or power surge
  • missing components, parts or equipment
  • Damage due to animal, pet and/or pest
  • Damage due to fire, flood, smoke, earthquake, freeze damage or Acts of God
  • Damage due to manufacturer’s improper design, use of improper materials and/or formulas
  • Damage due to structural damage and/or property damage
  • Damage due to accidents, war, acts of terrorism, nuclear explosion, radioactive contamination, insurrection, or riots
  • Damage due to vandalism or intentional destruction of property;

Sears Home Services Cost

The cost of Sears Home Services start at $49.99 for the Appliances Plan, the Systems Plan starts from $59.99 and the combo plan starts at $76.99. These rates are considerably higher than the market average, and in some states like Louisiana, these rates go up to $59.99, $69.99, and $86.99, respectively. 

Sears charges a standard deductible or service call fee of $100 for every service visit. This premium and deductible cost structure is higher, making these plans less affordable for customers.  

Plan

Cost Per Month

Appliance Plan

$49.99

Systems Plan

$59.99

Whole Home Plan

$76.99

Sears Home Service Discounts 

Sears Home Services offers the following offers to its customers:

  • 25% off on HVAC and water heater repairs on the purchase of Appliance Plan
  • 25% off on appliance repairs on the purchase of Systems Plan
  • 25% off on appliance, HVAC, and water heater repairs during the 30-day waiting period

Trustworthiness & Customer Service

Sears Home Services have generally received poor reviews across various platforms. On our platform, they have received a rating of 1.5/5. Most reviews revolve around poor customer service and high costs. 

The reviews on other platforms, such as BBB, are also low, with a rating of 1.06/5. Much of the comments revolve around the same issues, which appears to be a common issue most customers face. 

Our take on Sears Home Services is that they have made a good name for themselves as a repair service provider but couldn’t quite replicate the same with home warranty services. Although their plans are pretty comprehensive, customers must take caution about customer service in the long run.

Claims Filing Process For Sears Home Services

The company has a waiting period of 30 days, post which you can start filing claims for repairs or replacements. Follow these steps to file a claim on the Sears Home Services Platform successfully:

  • Log in to your account on the company’s website or call Sear Home Services’ phone number to place your request. Sears Home Warranty customer service is available 24/7.
  • The company processes service requests within two hours.
  • The company will schedule an appointment with a third-party service technician to diagnose the problem.
  • When the service technician visits your home, you must pay the deductible, as per your contract. The technician then diagnoses and repairs or replaces the broken item.

How To Buy A Home Warranty From Sears Home Services?

To purchase a home warranty plan from Sears, go to their website and click on Enroll Now, or call on Sears’ phone number to get a free quote.

The company will collect your name, phone number, address, and zip code to get you the plan as per your location. 

Additionally, we recommend reading our detailed article to learn more about how to purchase a home warranty.

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Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

  • Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
  • Coverage: We compare the plans offered by different home warranty companies. The coverage consists of systems, appliances, and additional offerings.
  • Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
  • Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
  • Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
  • Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On Sears Home Services

The consensus of HomeWarrantyReviews.com’s editorial team is that Sears Home Services is among the poor-performing companies in the industry. Two issues particularly resonate in customer reviews: their customer service and the expensive plans. 

The company needs to work on making it easy for customers to contact them to place their complaints. It also must work on closing the cases soon as many customers claim that their cases have remained unresolved for long, without sufficient communication.

Final Words

We insist that customers read the terms and conditions of Sears Home Services in detail before making the final decision. While they offer comprehensive plans, the customer reviews suggest that you exercise caution while considering this company. 

Quick Details About The Company

Founder

TransformedCo

Year Of Establishment

1999

CEO

Greg Neubecker

Address

 5691 E Philadelphia St, Ontario, CA 91761-2805

Type Of Company

Private 

Why Should You Trust HomeWarrantyReviews?

  • We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
  • More than 80+ companies are listed with us
  • We have over 100,000 genuine & verified customer reviews
  • We use a two-step verification process to maintain the authenticities of reviews
  • We have a unique Complaint Resolution Program.

FAQs

Q.

Are Sears service contracts still valid?

A.

Yes, the Sears Home Warranty is still good, and lasts up to 12 months, and gets renewed every year automatically. It offers coverage for major home systems and appliances due to normal wear and tear. 

Q.

Is Sears Home Warranty getting out of business?

A.

No, Sears Home Warranty is not getting out of business as it was acquired in 2018 by Transformco to offer home warranty services to its clients. 

Q.

Do home warranties cover damage?

A.

Home warranties cover damages to your appliances and systems due to normal wear and tear. They also provide repair or replacement to the home items in return for a monthly/ annual premium. 

Q.

Who owns sears home warranty?

A.

Transformco acquired Sears in 2018 when it filed for bankruptcy. After this, they have been offering coverage to the appliances and systems through them to the homeowners.

Q.

Can I cancel sears home warranty?

A.

Yes, you can cancel your Sears home warranty agreement. The process involves getting in touch with their customer service representative by dialing 855-256-2467. The representative will guide you further cancellation of   

Q.

Do home warranties cover structural issues?

A.

No, home warranties do not cover structural issues. The service contract only covers repair and replacement of major home appliances and systems. 

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Sears Home Warranty reviews

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We Follow These Rules To Keep It Clean

We allow reviews only from genuine customers of home warranty companies, past or present. Your review should be genuine and not provided in the expectation of monetary rewards from any company.

Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

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