Established in 2003 in Pennsylvania, Service Line Warranties of America (SLWA), part of HomeServe USA Corp, serves over 4 million customers in the US and Canada. They specialize in covering utility line damages often overlooked by standard home insurance or municipal policies.
This Service Line Warranties of America (SLWA) review combines expert analysis and genuine customer feedback to create a balanced and comprehensive evaluation. It covers essential aspects like:
- Information on plans, pricing, and exclusions
- Claim filing process
- Personal experience and opinion of the users
Why Service Line Warranties Of America?
SLWA claims to address 4M+ customers in the US and 500K+ repairs so far
The company does not charge service call fees
SLWA offers a one-year guarantee on all covered repairs
Explore users’ experience of Service Line Warranties Of America
I was skeptical when I first signed up for water and sewer line protection from my house to the city\'s main lines for $129 per year for both. Well, this month I placed my first claim. The same afternoon an appointment was scheduled with a contractor, who showed up on time, and in 2 days my complex waste problem was solved. I\'m a believer!!!!!!!!
I appreciate all the help from SLW. After having back up sewage and a clogged line for years. It is a blessing not having that problem anymore. The plumbing company was prompt in coming out and they explained what was going on and what was needed. The company called back to make sure that the service was completed and Solid plumbing follow up also. Thank you.
A friend recommended them to me. She had waterlines replaced at no charge. We have used them multiple times for unclogging lines with no concerns. The last time we called, they came out that same day. In December, we had a slab leak. They were able to tunnel under the house and repair the leak. It took three days and was a big job with several employees. I paid nothing out of pocket. Highly recommend.
I had this for several years. I noticed a leak in my front yard by the spickot. I just called, they connected me with a plumber. The plumber was out within an hour and it was fixed that day. So easy!
I signed up ; couldn\'t pay premium online...am still waiting for an invoice...the only downside to my experience with SLW. Unfortunately, had a sewer blockage in Sept causing all kinds of issues; called the toll free number and had a plumber at my house within an hour. They did everything they could until it was determined (via camera) that the sewer had collapsed; they took video, measurements, etc to give to the city. Long story short...a happy ending; excellent service from SLW; new sewer lines on city side; clear drains on my property side. Very pleased with the service.
Continually told I am late on my payment. I receive my bill the day it\'s due or after the due date. Customer service has been nice and say they will fix it.... NOT! Same problem for four months now. I wonder if they will honor a repair bill or tell me I have been late on payment and not honor the agreement... Buy this policy at your own risk !
Pros & cons
- Comprehensive coverage limits on water lines
- 30 days money-back guarantee
- Offers 1-year guarantee on repairs
- No choice of contractor
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of Service Line Warranties Of America
SLWA offers different types of coverage plans to homeowners. This includes exterior water, sewer, interior electric, and gas lines.
- SLWA’s specialized plans, like Water Line Protection, Sewer/Septic Line Security, and Interior Plumbing & Drainage, cover water lines, sewer systems, and interior plumbing. The plans cover issues such as leaks, blockages, and bursts. These utility plans feature the exterior and interior coverage of some major issues in your home.
- The Exterior Electrical Line plan focuses on safeguarding the outer electrical wiring of your house. This plan aims to prevent power outages and flickering lights, ensuring the uninterrupted flow of electricity.
- Furthermore, SLWA’s Gas Line Plus plan provides essential coverage for gas line repairs, replacement, and gas safety valves.
You must note that SLWA offers no optional add-ons, so you may not customize the coverage. Also, the plans differ according to the location. For instance, Los Angeles customers can only take advantage of the Exterior Sewer/Septic Line Plan, while Tennessee customers can purchase interior plumbing, exterior water, and sewer/septic lines plans.
We understand that each homeowner has unique concerns and priorities when purchasing a warranty plan. That’s why we encourage homeowners to assess their anticipated expenses and consider their specific needs before deciding.
Coverage Limitations & Exclusions
Your SLWA contract comes with certain coverage limitations. The company has varying coverage limits for each plan.
According to SLWA’s service contracts, the limits are as follows:
Up to $8,500
Interior Plumbing & Drainage System
Up to $3,000
Moreover, like all home warranty companies, Service Line Warranties Of America covers breakdowns from normal wear and tear. However, the company has the following exclusions:
- SLWA contracts typically do not cover pre-existing conditions, issues, or damages before the contract’s effective date.
- Coverage may be voided if damages are caused by the homeowner’s negligence, improper use, or lack of proper maintenance.
- Damage resulting from natural disasters, such as earthquakes, floods, hurricanes, or wildfires, may not be covered by SLWA contracts. Homeowners may need separate insurance policies to protect against such events.
- SLWA contracts generally do not cover non-operational items, cosmetic damages, or aesthetic enhancements.
- Contracts typically exclude coverage for systems and appliances used for commercial purposes, as they are designed for residential use only.
- Damages caused by improper installation, modification, or unauthorized repairs are usually not covered by SLWA contracts.
It is essential for homeowners to thoroughly review their SLWA contract to understand the specific exclusions and limitations that apply. This will help ensure a clear understanding of the coverage and any circumstances in which claims may not be accepted.
Service Line Warranties Of America Cost
The Service Line Warranty Plans cost varies, depending on the locations. We strongly recommend you get in touch with SLWA to get an exact price. However, upon research, we found the pricing of the following plans in Tennessee. Take a look.
Exterior Water Service Line Coverage
Exterior Sewer / Septic Line Coverage
Interior Plumbing & Drainage System Coverage
Exterior Electrical Line Coverage
Interior Electrical Line Coverage
Gas Line Plus
Review Of Plans, Coverage & Customer Service of Service Line Warranties of America
Service Line Warranties of America has existed since 2003 and is the largest company offering utility line plans in the US, with about 4 million customers. Notably, they have performed 500K repairs through 2020 with less than 100 complaints on BBB. These facts suggest that SLWA is keeping its reputation in handling service requests across the 33 states well.
Review Of Service Line Warranties Of America’s Plans & Coverage
- Service Line Warranties of America is a reliable option for utility line breaks and repairs not typically covered by municipal bodies. Their paid utility plan provides valuable financial protection, specifically for repairs and replacements of water, gas, or electrical lines.
- However, it’s important to note that home appliances and systems coverage may require additional plans from other companies.
Review Of Service Line Warranties Of America’s Customer Services
- Despite SLWA receiving a 4.4-star rating on our website, recent reviews indicate a mix of customer opinions. While some homeowners have praised the company for its service excellence, others have expressed concerns about delays in claim requests.
- Also, SLWA has an impressive A+ rating from the Better Business Bureau (BBB) and 4.4/5 stars on Google. However, it is essential to consider that SLWA operates in a relatively smaller serving area, which may contribute to the limited number of reviews and complaints.
Service Line Warranties Of America Claims Filing Procedure: Phone Number, Web Portal, & Online Form
You can start placing a service request once the 30-day waiting period is finished. Here are the steps to follow.
- You can start a claim by contacting SLWA’s customer care hotline at 1-866-922-9006.
- Alternatively, you can contact the company by sending a service request to firstname.lastname@example.org.
- If your warranty plan covers the faulty component, the company will send one of its contractors to repair or replace it.
- You only need to approve the repairs, and Service Line Warranties will pay the contractor.
- There is no need to pay the technician as SLWA does not levy service call fees.
Note: As per SLWA’s contract, the company is not responsible for unauthorized repairs or replacements.
With no service call fees, SLWA warranties cover plumbing, sewage, gas, and electric systems. The claim process is straightforward, and the maximum caps on some repair payments are significant. However, the company only offers services in a few states and only covers a portion of the systems in your house.
Ultimately, the decision to sign up for a paid utility plan depends on your circumstances, budget, and level of risk tolerance. Before deciding, it is crucial to thoroughly review the plan details, including the coverage and benefits provided.
Quick Details of the Company
|Year Of Establishment
4000 Town Center Boulevard, Suite 400
Canonsburg, PA 15317-5837
|Type Of Company
Why Should You Trust Us?
- We comprehensively analyzed Service Line Warranties Of Americas’ coverage terms to refine and improve their descriptions.
- Our evaluation involved studying 1,249 customer reviews from various platforms to grasp customer concerns and perspectives.
- This detailed review results from 34 hours of extensive research dedicated to understanding every aspect of the company.
- All the information presented in this review originates directly from Service Line Warranties Of Americas’ official website and sample contracts.
Frequently Asked Questions (FAQs)
What Is Service Line Coverage?
Service Line Coverage is an agreement that addresses utility line issues for which homeowners are responsible. It typically includes repairs, property restoration, and sometimes, loss of use coverage for underground lines or pipes on your property.
Is the Service Line Warranty The Same As the Home Warranty?
A home warranty encompasses repairs and replacements of home systems and appliances within the home’s walls.
Conversely, a service line warranty covers underground lines or pipes supplying gas, water, and electricity outside the home. These two policies complement each other.
Do Home Warranties Cover Sewer Line Replacement?
Home warranties typically do not include sewer line replacement, although some companies may offer it as an optional add-on to their plans. However, companies like HomeServe USA and others provide both types of warranty coverage.
How do I Cancel My SLWA Warranty?
You can cancel Service Line Warranties of America plans by contacting company representatives at 1-866-922-9006. Alternatively, you can request plan cancellation via email at email@example.com.
If cancellation is made within 30 days of the policy’s start, you’ll receive a full refund minus any claims filed. After this period, refunds are prorated.
How Many States Are Covered By Service Line Warranties Of America Warranty?
Service Line Warranties of America offers services in 33 states.
You May Also Be Interested In
Premium$29 - $99
Service Fee$100 & $125
Limit$4K - $5K
Home Warranty Blogs
Furnaces are vital in providing a comfortable temperature and improvin ...
The U.S. total energy production showed an increase in energy producti ...