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Home  /   Companies /   Service Line Warranties (SLW)
icon Last updated: August 17, 2021

Service Line Warranties of America Review (2021)

Service Line Warranties of America is a Pennsylvania-based home repair service provider, owned by HomeServe USA Corp. They have been in existence since 2003 as the largest company offering utility line plans in the US. SLWA provides coverage to utility systems like water, sewer, gas, electrical lines, heating, and cooling systems, and plumbing lines against expensive repairs due to normal wear and tear.

Service line coverage is the third component in the home protection trifecta, the other two being home insurance and home warranty. Many homeowners don't realize that they are responsible for maintaining the underground utility lines running through their property like the water line, gas line, sewer line, power lines, etc. A service line warranty helps homeowners save money on these repairs that homeowner’s insurance and utility or municipal companies don’t cover.

 $company_name
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42 Reviews

Premium

$400

Deductible

N/A

Coverage Limits

N/A

BBB Rating

A+

Active States

50

Complaint Resolution Program

No

WHY Service Line Warranties (SLW)?

  • Endorsed by the National League of Cities (NLC)
  • Has over 15 years of experience
  • Helped save over $81 million in repair costs since 2003
  • Offers 1-year guarantee on repairs made
  • Offers home warranty and service line plans via partner HomeServe
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Service Line Warranties Of America Plans And Coverage

Service Line Warranties of America plans provide Water Coverage, Sewer Coverage, Gas Coverage, and Electrical Coverage. The coverage plans vary slightly depending on the city you inhabit. SLWA operates in 30 states but not all cities.

Exterior Water Service Line Coverage:

This plan covers water line problems outside your house walls. It arranges for any necessary repair or replacement to prevent flooding in the yard or basement. The plan covers:

  • Restores yard, pavement or landscape disturbed due to repairs
  • Locating leaks and unblocking pipe
  • Repairs pipe seals and joints
  • Pipe cutting, repair or replacement
  • External Valve fittings
  • Welding and fusing costs
  • Excavation costs
Exterior Sewer/Septic Line Coverage

This plan ensures services towards failure of sewer/septic lines outside the house. It prevents problems like clogged drains, sewage flooding and backup in the basement and yard. The plan covers:

  • Restoration of pavement, yard, or landscaping disrupted
  • Blockage or collapse location and unblocking
  • Seals and pipe replacement or repair
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
Interior Plumbing and Drainage System Coverage

The plan provides coverage for plumbing or drainage pipes inside the house. It precludes problems like leakage, blockages and pipe bursts in your house. The plan covers:

  • Repair drain line (upto 25ft)
  • Repairs or replaces interior water pipe
  • Fixes leakages in supply pipe to hot water heater
  • Unblocking overflowing toilet or sink
  • Blocked drains
  • Leaking wax seals
Exterior Electrical Line Coverage

The exterior electrical wiring of your house is covered under this plan. It aims to protect the wirings to prevent power outages and flickering lights. The following are covered:

  • Electrical meter base
  • Electrical riser
  • Insulators
  • Weatherhead
  • Service entrance conductor
Interior Electrical Line Coverage

This protection plan covers the electrical wiring in the vicinity of your house. It covers the necessary repairs to prevent power outages. The plan covers damage to:

  • Panel or fuse box
  • Faulty wiring
  • Electrical outlet
  • Broken light switches
  • GFCI outlets
Electrical Surge $1000 coverage:

It covers the replacement of electrical appliances damaged due to power surges. This plan covers the following appliances:

  • Residential electrical products
  • Refrigerators
  • Window AC
  • Dishwashers
  • DVD Players
  • Game Consoles
Gas Line Plus:

Gas line problems can lead to issues with gas appliances and foul-smell in the house. Therefore, this plan covers the repair needs of the gas appliances in your house. It involves:

  • Repair of Interior and Exterior gas line
  • Replace gas supply line
  • Gas safety valves repair or replacement
Exterior Pipe Plan:

This is a comprehensive protection plan that covers sewer/septic lines and water pipelines. It prevents the mess caused by leakage of water or sewer in the yard or basement. It covers:

  • Locating leaks, blockage or collapsed pipe
  • Excavation costs
  • Repair or replacement of seals or joints
  • Fitting external valves
  • Pipe repair, cutting, or replacement
  • Welding and fusing costs
Home Plumbing and Drainage Coverage:

This plan covers the interior plumbing and drainage lines and sewer/septic line. It protects your house from issues related to leakage, blockages, and pipe bursts. The plan covers:

  • Locating leakage, blockage, or collapse
  • Excavation and backfilling costs
  • Pipe repair, cutting, or replacement
  • Repair or replacement of seals and joints
  • Unblocking pipes
  • Fitting external valves
  • Unblocking overflowing toilet or sink
  • Replace or repair interior burst pipe
  • Blocked drains
  • Leaking wax seal
  • Welding and fusing costs

To view more warranty options and comprehensive home warranty plans you can visit the HomeServe USA page on our website. HomeServe has acquired Service Line Warranty and is now responsible for administering their plans.

Service Line Warranties Of America Prices

To get full-service line coverage, you can purchase all the Service Line Warranties plans available in your city. The prices vary depending on your residential location.

The table below lists the prices in a few of the cities where Service Line Warranties of America plans are available. We have picked a few cities where the company is popular to give you an idea of what you might have to pay. Get your quote to find out the exact details.

Plans San Diego Phoenix Kansas Madison
Exterior Water Service Line Coverage $7.95 $7.95 $7.95 $7.95
Exterior Sewer/Septic Line Coverage $12.98 $12.98 $12.98 $12.98
Interior Plumbing and Drainage System Coverage N/A $18.99 $18.99 $18.99
Exterior Electrical Line Coverage N/A $5.49 N/A $5.49
Interior Electrical Line Coverage N/A $11.99 $11.99 $11.99
Electrical Surge $1000 Coverage N/A $3.99 $3.99 N/A
Gas Line Plus $4.99 $4.99 $4.99 $4.99
Exterior Pipe Plan $15.99 $15.99 $15.99 $15.99
Home Plumbing and Drainage Coverage $21.98 $21.98 $21.98 $21.98

Service Line Warranties Claims And Customer Service

SLWA claims to have 4 million customers across US and Canada and has supposedly performed 500,000 repairs through 2020.

Customers can file claims online or by placing a call to SLWA’s telephone number, 1-866-922-9006. When a service call is placed, the customer support team sends a pre-screened contractor. They pay for repairs directly and don’t send you any bill. This is so long as the part is covered by the contract.

The customer care services are available 24/7. However, the customer reviews by users on our website indicate overall dissatisfaction with SLWA services. Except for a few satisfied customers, the majority of complaints center around billing problems and rudeness from the customer care executives.

What Should I Know About Service Line Warranties Of America Coverage?

Utility line breaks like broken sewer lateral, drainage problems, etc. are not covered by municipal bodies. Service Line Warranties cover such problems via their water line repair, gas line repair, underground electrical line coverage, and water heater repair services. In some places, they also cover heating and cooling systems.

The company has varying coverage limits for each plan. Exterior Water Service Line and Exterior Sewer/Septic Line plans cover repairs up to $6000 annually. The maximum payout limit is $2000 for Interior Plumbing and Drainage System Coverage Plan.

Exterior Electrical Line provides annual benefits worth $2000 whereas Interior Electrical Plan payout is capped at $1000. The maximum benefit amount for Electrical Surge Plan is $1000. The Gas Line Plus provides benefits upto $8000 and Exterior Pipe Plan covers costs upto $10,000. The Home Plumbing and Drainage Coverage provides coverage benefits as high as $12,000.

Service Line Warranties of America do cover some of the restoration services needed when the lines are dug up for repairs. However, you get no guarantees that they will fix any decorative landscape elements or pathways.

You should note that their exclusions include damage due to water pipe freezing, utility lines that connect multiple dwelling units, branches of main lines, fixes for code violations, and more. Therefore, it's necessary for you to read the contract thoroughly to understand what is covered and not covered.

There is a 30 day waiting period before the year-long policy kicks in. The plans renew automatically if you use a card for payment.

Final Word: Is Service Line Warranties Of America Legit?

Service Line Warranties of America has tied up with the municipalities of cities like San Diego and Madison to provide utility line services. However, one drawback of the company is its absence in several locations across the covered states. That includes the home state of Pennsylvania.

Despite this, Service Line Warranties can help save thousands of dollars on repairs of utility lines. The plans cover the core components that can bring your life to a standstill if they break down. They send skilled service contractors at your beck and call. They have a 30-day money-back guarantee if you’re not satisfied with your purchase.

Utility systems coverage runs complementary to home warranty in protecting your home and as such we recommend adding it to your home protection strategy. However, the low rating of SLWA is not confidence-inspiring. Therefore, we recommend checking out others that offer similar services like:

SERVICE LINE WARRANTIES (SLW) FAQs

What is service line coverage?

Service Line Coverage is a service agreement that covers utility line problems that you’re responsible for, as a homeowner. They tend to cover repairs, property restoration, loss of use (in some companies), and more for subterranean lines or pipes running through your property.

Is service line coverage necessary?

Nothing is strictly necessary or legally mandatory. Without service line coverage, you may end up losing anywhere between $500-7000 on service line repairs. For example, a water service line costs an average of $2,661 to replace. With a service line warranty, you pay less than $10 per month for each utility line for covered repairs. Getting service line coverage can cut down your home maintenance costs.

Is Service Line Warranty The Same As Home Warranty?

A home warranty covers repairs and replacements of home systems and appliances within the walls of the home. In contrast, service line warranty covers the underground lines or pipes supplying gas, water, and electricity, located outside your home. The two policies run complementary.

What Is Buried Utility Lines Coverage?

Buried Utility Lines coverage refers to the coverage of underground or subterranean sewer, gas, electrical, and water lines for a property. A service line warranty plan provides protection against expensive repairs due to mechanical failure for these items.

Do Home warranties cover sewer line replacement?

No, home warranties don’t cover sewer line replacement, though some companies may add it to their plans. However, HomeServe USA and others offer both types of warranty coverage.

How do I cancel my SLWA warranty?

Service Line Warranties of America plans can be canceled online or by calling the company representatives. They will want an email with your full name and postal address. You can get a full refund minus the amount for any claims filed, if you cancel within 30 days of the start of the policy. After this period, you only get a prorated refund.

What is the Service Line Warranties of Canada?

Service Line Warranties of Canada is the sister company of Service Line Warranties of America, offering service line coverage to Canadians.

Service Line Warranties (SLW) REVIEWS

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Stephen, Arlington, TX

On Sep 08, 2021

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Just like others say, this is a s****** company. SIX times my home has been flooded because they refuse to fix the problem THEY identified...tree roots in a broken section of pipe. Their idea of fixing it is to snake the pipe out then make you wait until the flooding occurs. Then its same story as last time, you dont need the expensive fix just keep filling your house with stench and water. AVOID at all ..Read Full Review

Just like others say, this is a s****** company. SIX times my home has been flooded because they refuse to fix the problem THEY identified...tree roots in a broken section of pipe. Their idea of fixing it is to snake the pipe out then make you wait until the flooding occurs. Then its same story as last time, you dont need the expensive fix just keep filling your house with stench and water. AVOID at all cost. My next step is court. ..View less

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Sandra Moore

On Jun 19, 2021

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I have been using this insurance for a while as I have older lines into my home. This year they are refusing to send out a receipt for the plan. The web site says to contact customer service which I did numerous times. They finally sent the back pages of a plan but still refuse to send out a confirmation that I am enrolled. My renewal was in March! I hope if something happens they are not a incompet ..Read Full Review

I have been using this insurance for a while as I have older lines into my home. This year they are refusing to send out a receipt for the plan. The web site says to contact customer service which I did numerous times. They finally sent the back pages of a plan but still refuse to send out a confirmation that I am enrolled. My renewal was in March! I hope if something happens they are not a incompetent at fixing the issues. ..View less

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3 people found this review helpful
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Gregg Smith, Harrison, OH

On Jun 10, 2021

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They tried to send 2 out if state companies with 5 day lead time. My main sewer line was clogged and needed excavated for repair. I called my own plumber and got reimbursed $3800 of $7300 not including landscaping and concrete repair. Terrible continuity of phone personnel to manager/dispatchers. I got higher coverage through my homeowners policy and I can call my own contractors.

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3 people found this review helpful
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Rose Wesol, Glendale, AZ

On May 14, 2021

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I sent my payment through my checking account, the bank said to allow 5 days for them to receive the electronic check. The electronic check was sent 4/8, the bill was due 4/15. I called 5/7 because my bank said they sent the check but SLW had not cashed it. When I spoke with customer service they requested I send proof of payment from my bank by email. So we scanned it in and sent proof of payment. ..Read Full Review

I sent my payment through my checking account, the bank said to allow 5 days for them to receive the electronic check. The electronic check was sent 4/8, the bill was due 4/15. I called 5/7 because my bank said they sent the check but SLW had not cashed it. When I spoke with customer service they requested I send proof of payment from my bank by email. So we scanned it in and sent proof of payment. Today 5/14 they were not sure they received my proof of payment. They they found my proof of payment but the electronic check takes 6 to 8 weeks for them to process and requested I call back next week to see if they had processed it. I pay 90% of my bill through my checking account and have never been late with a payment that I sent electronically. Obviously the billing department at Service Line Warranties is very inefficient. I shuddet to think what would happen if I actually had a claim. Would the paperwork be this tortuous? The City of Phoenix recommends this company. Are they getting kickbacks? Why would they use this company? ..View less

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2 people found this review helpful
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clem vahe, Green Valley, AZ

On Mar 25, 2021

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I was skeptical when I first signed up for water and sewer line protection from my house to the city's main lines for $129 per year for both. Well, this month I placed my first claim. The same afternoon an appointment was scheduled with a contractor, who showed up on time, and in 2 days my complex waste problem was solved. I'm a believer!!!!!!!!

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3 people found this review helpful
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F Byrne, Lewisville, TX

On Mar 04, 2021

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DO NOT WASTE YOUR MONEY!! Their service is horrible, all they want to do is the minimum. I had a backed up sewer and it took them 2 days to get a plumber out, TWO DAYS!! because it was during the weekend. the plumber found a break in the line from tree roots. All he was authorized to due was clear it out. Sewer backed up again within two months and again they only cleared line. Do not believe their Sales ..Read Full Review

DO NOT WASTE YOUR MONEY!! Their service is horrible, all they want to do is the minimum. I had a backed up sewer and it took them 2 days to get a plumber out, TWO DAYS!! because it was during the weekend. the plumber found a break in the line from tree roots. All he was authorized to due was clear it out. Sewer backed up again within two months and again they only cleared line. Do not believe their Sales pitch. ..View less

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5 people found this review helpful
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Nancy Scott , Plano, TX

On Jan 29, 2021

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Sent annual renewal check Dec. 5, 2020 in the month it was due. On Jan. 18 I called to see if payment was processed. Agent said it had not and to check back since things were moving slow due to pandemic. On Jan. 29 I called again and requested to make payment by credit card since check never processed. Agent said could not re enroll because Service line warranties dropped their agreement with our town, P ..Read Full Review

Sent annual renewal check Dec. 5, 2020 in the month it was due. On Jan. 18 I called to see if payment was processed. Agent said it had not and to check back since things were moving slow due to pandemic. On Jan. 29 I called again and requested to make payment by credit card since check never processed. Agent said could not re enroll because Service line warranties dropped their agreement with our town, Plano, tx. Very unhappy as its not our fault the payment wasn't processed. Beware ..View less

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6 people found this review helpful
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Fred Kellinger, Sewickley, PA

On Sep 19, 2019

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Columbia Service Partners bills me monthly for protection for my gas line, water line, and sewage line. The monthly bill is always for a different amount, and is always higher than the combined amount quoted to me for the three protection plans. I recently received an overdue notice and demand for additional payment, despite the fact that I paid the full amount from the last bill within five days of ..Read Full Review

Columbia Service Partners bills me monthly for protection for my gas line, water line, and sewage line. The monthly bill is always for a different amount, and is always higher than the combined amount quoted to me for the three protection plans. I recently received an overdue notice and demand for additional payment, despite the fact that I paid the full amount from the last bill within five days of receiving it. I have called them on several occasions to complain that they did not charge me correctly. The usual excuse is that the payment was applied incorrectly, that the issue has been resolved, and that all is well. The following month, the situation repeats itself. Because I pay by check, and keep meticulous records, I can substantiate these allegations. This company has some very serious issues in their billing department and apparently has taken no steps to correct them. Every monthly bill requires a painful phone call. ..View less

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5 people found this review helpful
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C Skeete, Lawton, OK

On Jul 11, 2019

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I appreciate all the help from SLW. After having back up sewage and a clogged line for years. It is a blessing not having that problem anymore. The plumbing company was prompt in coming out and they explained what was going on and what was needed. The company called back to make sure that the service was completed and Solid plumbing follow up also. Thank you.

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Suzanne, Atlanta, GA

On Apr 23, 2019

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They have some serious issues in their billing department. It always requires a phone call. Every year! I keep getting told my payment is overdue even after they have set up an automatic withdrawal from my bank account. Usually the customer service department is very nice. Today they weren't so I'm taking the trouble to write a bad review.

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5 people found this review helpful
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Traci Hemminger, Arlington, TX

On Apr 10, 2019

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I've been with this company since the city of Arlington offered it to homeowners about 5 years ago. I have had NOTHING BUT PROBLEMS with their billing department. I've been billed odd amounts. My payments haven't been posted properly, then they have had the nerve to suspend my services!! I've spent hours and hours and hours on the phone trying to get things straightened out and STILL CONTINUE TO HAVE ..Read Full Review

I've been with this company since the city of Arlington offered it to homeowners about 5 years ago. I have had NOTHING BUT PROBLEMS with their billing department. I've been billed odd amounts. My payments haven't been posted properly, then they have had the nerve to suspend my services!! I've spent hours and hours and hours on the phone trying to get things straightened out and STILL CONTINUE TO HAVE MAJOR PROBLEMS. Their excuses get tiresome. their coverage has been good the two times I've used them, but KNOW THAT IT IS AT THEIR CONVENIENCE to get help to you. Their contractors are low budget, slap a temporary fix on it kind of guys, and don't fix things completely without having to call them back for a second or third trip. A total inconvenience to schedule and budget!!!!. overall, this company SUCKS. I'm in the process of taking my 5 homes away from them. ..View less

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10 people found this review helpful
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Jules, Shinnston, WV

On Mar 19, 2019

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My father died and I only wanted to stop the auto pay. Holy Moly! I wasted an hour on the phone talking to complete and total idiots that can only read from a script. I was on the phone for over an hour and never once did anyone ask for documentation or offer any help. Instead what happened was that I was patronized and harassed and placed on hold for 10 to more mins at a time and jerking me around. ..Read Full Review

My father died and I only wanted to stop the auto pay. Holy Moly! I wasted an hour on the phone talking to complete and total idiots that can only read from a script. I was on the phone for over an hour and never once did anyone ask for documentation or offer any help. Instead what happened was that I was patronized and harassed and placed on hold for 10 to more mins at a time and jerking me around. I then got angry and contacted the BBB, WV attorney General and am fling fraud charges with my bank and changing my bank card. Today, I get a call from this company. I said you had your chance to do the right thing and you choose not to. I am taking action against this company. I can only imagine the hell I would have to go through if something actually happened. I have canceled the plan and will get my money back for the last payment. I am writing reviews online all over the place to warn people about this terrible company - Unprofessional, patronizing and incapable of completing the most basic of tasks. ..View less

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11 people found this review helpful
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John, San Diego, CA

On Mar 01, 2019

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In preparing to make a new sewer line connection to our existing sewer line for a room addition, the existing sewer line was found to be split in several areas. We called SLW to report the broken old sewer line. The Representative we spoke too was rude, blunt, and refused to cover the damaged line because it was not uncovered by their own plumbers. He accused the Contractor installing our new line bre ..Read Full Review

In preparing to make a new sewer line connection to our existing sewer line for a room addition, the existing sewer line was found to be split in several areas. We called SLW to report the broken old sewer line. The Representative we spoke too was rude, blunt, and refused to cover the damaged line because it was not uncovered by their own plumbers. He accused the Contractor installing our new line breaking the old sewer line. We personally witnessed the exposure of the old line, an old cast iron line with long cracks, and saw it had been leaking into the surrounding area. Since the area had already been exposed and uncovered, the expense for SLW to pay for a new 4 foot section of sewer line would have been minimal. Yet, it was clear to us that they, like so many warranty companies, are in the business of collecting our money, then doing everything they can to deny claims. Cancelled them immediately, and will tell all we know to watch out for their business practices. ..View less

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7 people found this review helpful
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Penny, Arlington, TX

On Jan 31, 2019

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A friend recommended them to me. She had waterlines replaced at no charge. We have used them multiple times for unclogging lines with no concerns. The last time we called, they came out that same day. In December, we had a slab leak. They were able to tunnel under the house and repair the leak. It took three days and was a big job with several employees. I paid nothing out of pocket. Highly recommend.

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6 people found this review helpful
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Gene M SMITH, Snow Hill, NC

On Jan 29, 2019

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These folk gave me three days to mail in pmt or I was late. What a rip off. extra fees. Claim bill was mailed on the 19th reached me on the 29th of the month, due on the 2nd. A trained rat with the attached payment could have made the trip faster than their "claimed" mailing.

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3 people found this review helpful
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Jacque Nelson, San Diego, CA

On Jan 13, 2019

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I had this for several years. I noticed a leak in my front yard by the spickot. I just called, they connected me with a plumber. The plumber was out within an hour and it was fixed that day. So easy!

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1 people found this review helpful
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ron jolliffe, Tulsa, OK

On Jan 08, 2019

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Over and over they send bill for premium that's already been paid then YOU must take time to call them to make it right and their CS is not that great, this may be the last time I use them. The city of Tulsa should be ashamed to be associated with this clown company.

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1 people found this review helpful
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Kim, Tulsa, OK

On Dec 12, 2018

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If i could give 0! They kept billing me an over due bill which I knew I had paid every month. Every time i called they apologized because they just got their new billing system. At one point I had to faxed them my bank statement to show that I had paid them for previous month. AVOID this company!

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4 people found this review helpful
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Shaylin, Lawton, OK

On Nov 26, 2018

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If you only have to occasional clog or something simple then this is a good service. However my experience has not been good. I had a plumber come out in the middle of Oct to fix an issue with my sewage backing up into my bathtub. While the plumber was at my house I mentioned anther issue with my washing machine where when I do a load of laundry water leaks into my garage. They took a look at it and said ..Read Full Review

If you only have to occasional clog or something simple then this is a good service. However my experience has not been good. I had a plumber come out in the middle of Oct to fix an issue with my sewage backing up into my bathtub. While the plumber was at my house I mentioned anther issue with my washing machine where when I do a load of laundry water leaks into my garage. They took a look at it and said they would have to come back out, so they did. The second time they came out the contracted agency sent a plumber out that had just started two weeks ago. (They sent him alone, after trying to cancel on me after I had taken off work early). He came out and replaced some of the pipe behind my washing machine. Cutting a hole in my wall next to my water heater. The new pipe was much larger and the way he did it I cannot replace the dry wall (since there is a 4 inch wide pipe now sticking out of my wall. It worked for a few days and then started running water all over my kitchen as well as my garage. At this point I called Service Line Warranties to request a different plumber be sent out. They refused, telling me they need to send out the same agency since they had already been paid. They didn't want to spend the extra money to send out a different plumber who actually knows what he is doing. I called the plumber back to come out a third time. They sent the same guy out. He snaked the drain for an hour and accomplished nothing. The plumber came out a fourth time and a fifth time. Each time I had to take off work to be there. By the fifth time he ran a camera down the drain and cutting a second hole in my wall on the other side. (So now there is a nice draft running into my house from my garage). After a while I went out to see what the plumber found. He said he ran the camera but that the water was cloudy and he couldn't see anything. He told me his manager wanted to look at the video and call me back (they never called back). Now (being very irritated at this point) I called SLW back and requested, a second time, that they send somebody else. I told them the plumber is causing damage to my house and has been out 5 times now without resolving the issue. I insisted that they send a different agency. Yet again they refused. Telling me they would request a different plumber at the same agency, and informing me that the plumber had only been to my house twice. (Which really irritated me because he had been to my house 5 times over a period of several weeks). I call the plumber back to schedule an appointment. He has to send some paperwork to SLW to verify they will pay for it. I call SLW and they cant find my information. So after 15 mins of repeating my name and address and finally having to give them my account number they tell me they are waiting for paperwork. I call back the next day and go through another 15 mins of they cant find my account (They tell me this is pretty common). They say there will be an out of pocket cost I need to verify, but that some system is down so they will call me back. They never called back. So yet again I call them (every time having to go through the whole "we cant find your account" thing) and now they say there isn't an out of pocket cost, but that I need to wait for them to verify the paperwork. They tell me it should be a few days. I call them again a few days later and get told the same thing. Finally, several days later I called and asked them exactly how long this is gonna take. They put me on hold and then inform me there is an out of pocket cost I need to verify. They then transfer me to a very confused woman in another department. So finally they get it all figured out and they are sending out the plumber, for a 6th time, to come dig up the concrete behind my washing machine. It's now the end of Nov and the issue is still not resolved. ..View less

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10 people found this review helpful
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Bud Thomas, hamilton, ON

On Sep 27, 2018

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I signed up ; couldn't pay premium online...am still waiting for an invoice...the only downside to my experience with SLW. Unfortunately, had a sewer blockage in Sept causing all kinds of issues; called the toll free number and had a plumber at my house within an hour. They did everything they could until it was determined (via camera) that the sewer had collapsed; they took video, measurements, etc to ..Read Full Review

I signed up ; couldn't pay premium online...am still waiting for an invoice...the only downside to my experience with SLW. Unfortunately, had a sewer blockage in Sept causing all kinds of issues; called the toll free number and had a plumber at my house within an hour. They did everything they could until it was determined (via camera) that the sewer had collapsed; they took video, measurements, etc to give to the city. Long story short...a happy ending; excellent service from SLW; new sewer lines on city side; clear drains on my property side. Very pleased with the service. ..View less

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3 people found this review helpful

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Service Line Warranties (SLW) RATINGS

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Customer Service

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Repair Time

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Quality of Repair

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Claims and Settlement

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