Service Protection Advantage Review 2024

 Plans & Coverage Of Service Protection Advantage

Service Protection Advantage offers separate coverage for 14 home appliances. These include a refrigerator, washer, dryer, microwave, range, oven, dishwasher, freezer, cooktop, air conditioning, TV, small appliances, small kitchen appliances, and stacked washer and dryer.

The table below shows coverage details for all the appliances covered by Service Protection Advantage: 

The company also offers the following additional benefits on eligible products. Take a look:

• Accidental Damage: This policy covers damage to Your Product due to unexpected incidents (e.g., dropping, colliding, spilling liquid, damage to the structure, and cracking) that interfere with its normal functioning. Under this policy, you can make one (1) Accidental Damage claim every 12-month cycle, starting from the initial repair or replacement date.
• Cosmetic Parts Reimbursement: The company will offer a reimbursement policy covering half, or 50%, of your costs, including tax, but not exceeding $100, for replaced parts you’ve had to purchase due to cosmetic damage on the eligible part. The parts you can claim include: bins, shelves, handles, knobs, drip pans, oven racks, dishwasher racks, trim kits, and grilles. Lastly, to receive this benefit, don’t forget to submit your proof of purchase.
• Food Spoilage: If we cover a cooling malfunction in your refrigerator or freezer, the company will compensate you for the spoiled food, up to a maximum value of $300.
  
• Laundry Reimbursement: If your washer, dryer, or combo unit experiences a covered failure, the company will reimburse up to $50. This applies if the product hasn’t been repaired or substituted within 14 days since you reported the issue to us.
• No Lemon Guarantee: Under this contract, if your product receives 3 separate repairs and requires a fourth, the company will either provide you with a replacement or cash settlement. (as per the original retail price)

Coverage Limitations & Exclusions

Service Protection Advantage will protect your home appliances up to a limit. According to the company, the liability of any defective appliance shall be limited to the purchase cost of that product/part. 

Moreover, Service Protection Advantage has also set the following limits. 

Apart from these, the table below displays the aspects that the company covers and the ones it doesn’t:

Note: There may be other exclusions to your contract; we recommend carefully reading the terms and conditions.

Service Protection Advantage Cost

Service Protection Advantage prices vary depending on the type of appliances, brand, and installation dates. Moreover, the plans are offered on multi-year terms. Apart from the plan charges, Service Protection Advantage charges a service call fee of $50, among the lowest in the market. 

To help you understand SPA’s pricing, we took quotes for all the appliances of the brand Haier. Take a look at the table below to know in detail:

Note: The pricing may differ as per your appliances’ specifications. We recommend opting for the quote carefully.

Review Of Plans, Coverage & Customer Service Of Service Protection Advantage

Service Protection Advantage has received a customer review rating of 4.67 stars on 5 on BBB. This rating indicates that customers are satisfied with the services offered by the company.

Review Of Service Protection Advantage Plans & Coverage

• The company is transparent with the coverage provided for each appliance. 
• Service Protection claims to cover 100% of parts and labor costs during any breakdown. 
• They also cover various areas, including power surges and cosmetic damages, not commonly included in the protection plans.  
• Regarding pricing, SPA has designed multi-year appliance protection plans, starting from $81 and going up to $900 or more, depending on your requirements. 
• Compared to other providers that offer similar protection plans, such as Lowe’s, Home Depot, etc., the plans are reasonably priced. 
• However, most of these companies do not charge any service fee, and SPA’s plans come with a $50 deductible per claim. 
• The dollar amount up to which the company is liable for protection is set according to the product’s original price. 
• However, there’s no detailed information available regarding the coverage limits.

Review Of Service Protection Advantage’s Customer Services

• Most customer reviews across different review platforms express satisfaction with the prompt repair services and continuous updates on progress. 
• However, our platform has received several poor reviews on the company, resulting in an overall rating of 1.67 stars on 5. 
• The most common complaints received on our platforms relate to poor workmanship from technicians.

Service Protection Advantage’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form

You can file the claim with Service Protection Advantage in the following ways:

• You can file the claim on SPA’s website at any time, from anywhere
• Claims can also be filed via the chat option on the website anytime from 10 AM to 6 PM EST.
• You can also reach Service Protection Advantage by calling their phone number on 1-855-610-6733 between Mon-Fri 8 AM – 8 PM (EST)
• Once you file a claim, Service Protection Advantage will assign a technician within 24 hours
• The company guarantees to service the appliances within 72 hours
• Lastly, during the service visit, you are required to pay the service fee of $50 to the technician.
  

Pro-Tip: Read the terms and conditions thoroughly to avoid missing any claim filing rule.

Conclusion

In conclusion, although Service Protection Advantage could be a go-to option for appliance protection, they need to enhance the quality of their services. 

In addition to this, we advise you to conduct a thorough review of the coverage, terms, and conditions. Negative customer feedback suggests carefully considering all detailed contract information is necessary!

Quick Details About The Company

The following table lists some basic details about Assurant, under which Service Protection Advantage provides plans. Take a look: