What You Should Know About Home Warranty Rankings and Reviews
By Michelle Sonali
Updated: January 28th, 2019
The article was originally published by comparehomewarrantyquotes.com on August 10, 2017.
There is an inherent conflict of interest in those companies and websites that advertise services and promote companies while also collecting monthly fees from the very companies they feature.
Unfortunately, this does not only happen within the home warranty industry.
The costs associated with the relationship and the companies’ rankings, ratings and reviews is usually relative. Meaning, the more a company buys to be promoted, the higher their ranking appears to be.
Not only does this paint an inaccurate representation of how well a company is doing and how much their customers like them, but it feeds into bad companies getting more business from misinformed consumers. We say bad companies because usually the ones that are paying to be promoted that heavily have real reviews they are trying to water down.
It’s important to know which companies are truly the best in the industries they serve.
That’s why for home warranty reviews, CompareHomeWarrantyQuotes.com uses HomeWarrantyReviews.com as the preferred source for ratings, rankings and reviews.
Here’s why HomeWarrantyReviews.com is a preferred source for ratings, rankings and reviews in the home warranty industry:
- HomeWarrantyReviews.com does not charge the home warranty companies they rank to be featured.
- They do not charge a fee for their review of a home warranty company, for the company to be featured on their awards page or for the company to be featured in their spotlight section.
- The algorithm and methodologies on how a home warranty company is ranked is founded in consumer reviews.
How a Good, Unbiased Ranking System Works
A fair ranking system cannot be altered, but it can be weighted.
The ranking system HomeWarrantyReviews.com uses is automated through inputs by consumers. There is no human interference during the input stage, and only customers can influence the warranty providers’ ratings on their site. This is important because these ratings later form the basis of evaluation for new and potential customers. It is designed to be unbiased and representative of the views of the consumers who have home warranties with the companies being reviewed.
This ranking function is built to try to ensure that home warranty companies actively take an effort to provide good service to their customers. Those who are doing well by their customers, rank higher, and those who are not, do not.
The weighted piece in the form of the following criteria. Companies’ rankings are given weight for:
- Positive customer reviews, with more recent reviews get more weight
- Tenure in the industry
- Membership with the National Home Service Contract Association, a nonprofit trade organization that monitors the home warranty industry
- Online claims and other self-service features available on the company’s website
- Effective use of social media to help consumers
- Participation in complaint resolution platforms such as the BBB, Yelp and HomeWarrantyReviews.com’s Complaint Resolution Program (CRP), which helps companies respond to complaints posted on HomeWarrantyReviews.com
HomeWarrantyReviews.com does not charge viewers for the use of their website, nor does it charge home warranty companies to host a profile on their site. They are a wholly-owned subsidiary and have no ownership in any of the 80+ home warranty companies listed on their website. The candid reviews left on HomeWarrantyReviews.com and the ratings platform they feature companies on is strictly meant to be informational to consumers.
The way HomeWarrantyReviews.com generates revenue is through the placement of relevant ad displays on their site, and through the quality of the consumer leads they pass along to the participating home warranty companies.
Why It’s Important
It is important to have an authority in the industry to monitor, rate and compare home warranty companies – unbiasedly.
Educating consumers on home warranty companies and plans, and providing a comparison is the sole purpose of CompareHomeWarrantyQuotes.com. Similarly, providing a true ranking of those companies based on consumer experience is the sole purpose of HomeWarrantyReviews.com.
In an industry that is almost solely digital – meaning, there is not typically a physical office for these home warranty companies and sometimes live customer service representatives are not available to talk to – making it all the more important that home warranty customers get the proper guidance when it comes to selecting a reputable company.
What To Look For
If consumers find themselves on websites that show a ranking of home warranty companies, they should research how those companies received their ranking. If a clear description is not provided on their methodology, it’s safe to assume there is not one – the companies being featured are most likely paying to be there.
It’s not always about finding the cheapest home warranty, but about finding one from a reputable company – one you know you’ll be able to get a hold of and who will be there if and when you need to file a claim.
To check the available home warranty companies in your area, enter in your zip code and search to compare home warranty quotes. And, be sure to review what other consumers are saying about the home warranty companies you are considering buying a home warranty plan from before you make a decision.
To view the full methodology employed by HomeWarrantyReviews.com, read their How Companies Are Ranked On Our Site page.
A Little More About HomeWarrntyReviews.com
HomeWarrantyReviews.com has been the #1 Consumer Review site for home warranty since the past 11 years. The company has 80+ home warranty companies listed with over 48,000 positive, negative and neutral reviews.
We are proud to provide a research platform for home warranty buyers. It is our goal to ensure that our readers receive all the information that they require about home warranty and home warranty companies alike. We have also developed various tools like the Home Maintenance Calculator to help our readers compare the cost of maintaining their home systems and appliances without a home warranty as against having one.
Additionally, on the basis of the reviews received, every year HomeWarrantyReviews.com identifies the companies that have provided their readers with the finest services and recognizes them by handing out awards on the basis of different criteria. The four awards that are handed out each year are – Top Rated Company, Editor’s Choice, Best in Service, and Best Regional Company.
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