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I am please to do this review because we had a heating failure on Dec 30th at 3pm st louis time, so I was quite pessimistic about fixing the issue before next tuesday at best! However, the lady on the phone, after I explained the situation, filed manually the claim and contacted the technician, who already serviced us in the past. He was with us 90mn later and the problem was fixed 15mn after his arrival! when there is 16F outside, you do not want to stay without heating for more than 2-3 hours. Thanks for the understanding and action claude Fauquet.
Choice Home Warranty is very efficient in sending an electrician, plumber, technician, etc. to repair my appliances. toilets, garage door, ect. They were always very knowledgeable and professional. When the cost of repairs for the washer was going to be very costly, the technician said that a check would be mailed to me for the cost of a new washer. Well, that's exactly what was done. I was able to buy a nice brand new washer to replace my broken old washer!
Thanks, Choice Home Warranty for looking out for my family and my home.
M. Hull in Texas
This is the second time I have had to use the service, and I think the ease of getting the work reported and completed was excellent. I like the e-mails that keep you up to date on your claim, and I can not believe how fast the service was. It was awsome. The service man that came out to fix my problem was very proffessional. I want to Thank You for the great service you provide
I recently called in for service on my heater. Before the day was over, I was assigned a contractor. The contractor was professional and took care of my needs. Several messages and emails from both Choice and the Contractor were left to make sure I was aware of who was calling me and that I received my appointment notice. The Contractor was very professional and prompt with his service. I like that because other companies I have been with the Contractors were rude and did not appear customer service oriented. Great overall customer service.