AFC – Americas First Choice

Home Warranty Plan Details and Reviews for AFC – Americas First Choice

AFC – Americas First Choice
Rating Timeline
Customer Service 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Service Timeliness 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Repair Service 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating
Overall Rating2.8 2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating2.5 Star Rating

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888-351-0908 $440
Premium $440
Deductible $60
Effective 30 days from enrollment
NHSCA Membership No
Coverage Area Nationwide (USA)
Years In Business 9
Total Reviews 165
Complaint Resolution No
BBB Rating B
Executive Profiles NA
No. of Employees NA
Headquarters NA
Address NA
Alias NA
Get a Home Warranty Quote to Protect Your Appliances

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888-351-0908

Headquartered in Marietta, GA, America’s 1st Choice Home Club (AFC) was started by a group of service oriented people who had considerable experience in the home warranty industry.

The company claims that they provide affordable warranty products and has a nationwide coverage. AFC says that one of their most unique features is that they do not ask for personal information prior to providing a quote. This stems from their high respect for their customers privacy.

Apart from warranty products and home solutions, AFC also offers unique benefits to real estate agents and contractors. 1 and 3 year coverage plans are offered to real estate agents. Such plans do not place age restrictions or mandate home inspections prior to signing the deal. The company’s large contractor network consists of a large number of skilled and independent contractors. Contractors who wish to join the network can do so by applying online.

For both potential and existing customers, AFC’s official website is a useful tool to access online services. Users can log on to the company’s website to obtain quotes, read about plans, view sample contracts and even purchase plans. The company also has a blog on which several articles on home maintenance are published.

The company claims that they provide affordable warranty products and has a nationwide coverage. AFC says that one of their most unique features is that they do not ask for personal information prior to providing a quote. This stems from their high respect for their customers privacy.

Home warranty plans provided by AFC come in three different plans :

  • Club Plan Gold
  • Club Plan Silver
  • Club Plan Bronze
Gold plan offers maximum coverage while the Bronze plan offers the least. Additional coverage can be purchased for all plans by selecting individual items from a list of add-ons.

Reviews & Ratings

Discovery Bay - CA 08-17-2017
Bob Barney , Discovery Bay CA
Posted On 08/17/17
Review No. 114824
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called for service 54 days from start of membership and was told they would only cover $150 until day 61. Then only what they deem appropriate. None of this was disclosed when I talked to the salesman on the phone and signed up. Went with them due to good reviews and high ratings. Misleading, they do not respond and do everything they can to avoid paying. Avoid this company. I cancelled right away and went back to Fidelity National. view less
Called for service 54 days from start of membership and was told they would only cover $150 until day 61. Then only what they deem appropriate. None of this was disclosed when I talked to the salesman on the phone and signed up. Went with them due to good reviews and high ratings. Misleading, they do not respond and do everything they can to avoid paying. Avoid this company. I cancelled
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# 114824
Fredericksburg - VA 08-16-2017
Ryan , Fredericksburg VA
Posted On 08/16/17
Review No. 114716
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Look at all the horrible ratings that highly outweigh the good ones. I put my claim im for my Air con unit not working. They referred me to a great local company. The local company contact them with details. I had to constantly call AFC for 3 days staright while my family was suffering im 100 degree heat with no AC. Even the local AC company told me they never dealt with a home warranty company who never returns thier calls and takes so long to approve a work order. After constantly calling they dissapproved my claim stating it was preconditon situation. The local company explained to AFC that AC coils can stop working at anytime and most of timr no preventive maintenance can stop it from happening. The manager from AFC was completely rude and never let me get a word in at all. She even laughed at me. Worst ecperience I have ever had with any company. view less
Look at all the horrible ratings that highly outweigh the good ones. I put my claim im for my Air con unit not working. They referred me to a great local company. The local company contact them with details. I had to constantly call AFC for 3 days staright while my family was suffering im 100 degree heat with no AC. Even the local AC company told me they never dealt with a home warranty
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# 114716
Dallas - TX 08-08-2017
Noelle , Dallas TX
Posted On 08/08/17
Review No. 114096
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We were selling a home. I researched on the internet about home warranties and America's First Choice Home Club was ranked in the top 3 of a website that I saw. Their prices were good and affordable especially with the 15% discount I was given. I also like that their call out was $60. Also, the reps had been very friendly, too.

My biggest thing was that we bought it so that it would be active at closing and the new owner wouldn't have to have the 30 days. I asked three times if the warranty's transferable and the people from AFC said, "Yes." Then when I went to transfer it over to the new owner, they said that there's going to be a $50 charge transfer fee, and they never told me about that. The lady said that it's in the contract and sure enough, I found it in there. That was the only thing that I was not pleased with as I would've liked to have been told, "Yes. It's transferable but it costs $50 to do so." Other than that, the overall experience was easy and I would definitely recommend AFC. And in fact, we bought a house and bought the home warranty from them for the new house, as well. view less
We were selling a home. I researched on the internet about home warranties and America's First Choice Home Club was ranked in the top 3 of a website that I saw. Their prices were good and affordable especially with the 15% discount I was given. I also like that their call out was $60. Also, the reps had been very friendly, too.

My biggest thing was that we bought it so that it
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# 114096
Irving - TX 08-08-2017
Gina Stewart , Irving TX
Posted On 08/08/17
Review No. 114066
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
STAY AWAY FROM THIS COMPANY. They are such a rip off. First of all they require a huge down payment (other home warranty companies does not). When my refrigerator stop working on a Saturday, I called them and received the answering service. They took a message and said that someone would return my call on Monday. Close to the end of business, no phone call, so I called again, another message. It took 3 days for someone to return my call. They sent no one out but said my refrigerator was old and that they would give me $150.00 for replacement cost. No one came out to even take a look at it.

When my car was stolen so was my wallet, I had to cancel my credit cards. They were on auto pay. When they called to get payment, at the time I didn't have my credit cards mail to me, once I did, I tried calling them....could not get ahold of anyone in the accounting dept. Their hours are from 9:30 to 4:30 est. When I called during those times, went to voice mail so I left my name, credit card number, date, and security code. A week later they cancelled my policy. They said since my policy was cancelled due to non-payment I was due no refund. At that time, I started looking around and went the American Home Shield. NO DEPOSIT, NO PRORATED AMOUNT ON OLD APPLIANCES, BETTER RATING, NO CONTRACT AND MOST IMPORTANTLY LESS MONTHLY PAYMENT . DON'T WALK AWAY, RUN AWAY FROM THIS COMPANY!!!! view less
STAY AWAY FROM THIS COMPANY. They are such a rip off. First of all they require a huge down payment (other home warranty companies does not). When my refrigerator stop working on a Saturday, I called them and received the answering service. They took a message and said that someone would return my call on Monday. Close to the end of business, no phone call, so I called again, another
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# 114066
Murray - KY 08-02-2017
Larry Lockhart , Murray KY
Posted On 08/02/17
Review No. 113739
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
My concern with AFC is that they sold me a Gold Plan (the most expensive) and indicated that all that I would ever have to pay was the $60 service fee per repair or replacement. What they did not tell me was that every repair service has a deductible based on the age of the appliance. I have not been able to read my contract's fine print as it is located at another location but I am sure that the deductible clause is in there somewhere. However, it was not mentioned in the great sales pitch that I received 2 years ago but when I had a repair made, it was the first thing they asked. "What is the serial and model number so that we can determine the age of the appliance and calculate the depreciation factor to the repair". I even called and pretended to be a new customer and asked about any deductible and 2 separate individuals both told me that the deductible only applied to replacement, not repairs. I am not sure if they are not telling the truth or if they are being trained only on what management wants them to know. I do not recommend this company or anyone that has a deductible as by the time you pay for the plan, the service fee and have the repair cost discounted for the appliance age, you can pay for the repair yourself. view less
My concern with AFC is that they sold me a Gold Plan (the most expensive) and indicated that all that I would ever have to pay was the $60 service fee per repair or replacement. What they did not tell me was that every repair service has a deductible based on the age of the appliance. I have not been able to read my contract's fine print as it is located at another location but I am sure that
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# 113739
Garden Grove - CA 07-14-2017
Janice Rogers , Garden Grove CA
Posted On 07/14/17
Review No. 112549
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had signed up for this company and paid my good faith deposit. Then after the 30 days I filed a claim. I was told I'd have to wait an additional 30 days otherwise I was going to be charged for the service. This company is a complete hoax and does not supply the services they are required per my agreement. They are in breach of contract. Do not use this company!
# 112549
Stockton - CA 07-14-2017
Connie , Stockton CA
Posted On 07/14/17
Review No. 112532
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Really upset that no one could be reached to file my claim, that's not a good look at all.
# 112532
Phoenix - AZ 07-12-2017
Darlene , Phoenix AZ
Posted On 07/12/17
Review No. 112389
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a home warranty before but it did not work out well. However, the idea was good. It covers what insurance doesn't so I went with America’s First Choice Home Club. The people that I talked to were extremely helpful. They answered each question and were encouraging. We had issues with the hot water heater so I called them about it. The contractor called me the next day from the time I filed the claim. There was a sense of urgency because we didn't want it to explode and within the next day they were there. view less
I had a home warranty before but it did not work out well. However, the idea was good. It covers what insurance doesn't so I went with America’s First Choice Home Club. The people that I talked to were extremely helpful. They answered each question and were encouraging. We had issues with the hot water heater so I called them about it. The contractor called me the next day from the time I
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# 112389
TUCSON - AZ 06-07-2017
Lory Warren , TUCSON AZ
Posted On 06/07/17
Review No. 110802
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Only used it 1 time when my hot water heater stopped working. It needed the gas valve replaced. AFC depreciated the 15 years of the hot water heater on a repair! Not a replacement, but the repair. Never heard of that before. We had only had the policy about 4 months. Asked for a refund since I had put a downpayment for the 3 year price. They deducted a cancellation fee and the cost of the repair even though I paid a monthly installment. Rubbing salt in the wound, I received no refund!

We got home warranty insurance because our house and major components are now 15 years old. Even the salesperson that sold us the policy said they should not have depreciated a repair. Only replacements.

Bottom line, we paid enough between the repair and premiums to pay for 2 hot water heaters.

We have a rental house and have Fidelity home warranty for that. That house is 43 years old and we have never had them "depreciate" for repairs.

This company is a rip off! view less
Only used it 1 time when my hot water heater stopped working. It needed the gas valve replaced. AFC depreciated the 15 years of the hot water heater on a repair! Not a replacement, but the repair. Never heard of that before. We had only had the policy about 4 months. Asked for a refund since I had put a downpayment for the 3 year price. They deducted a cancellation fee and the cost of
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# 110802
Hubertus - WI 04-19-2017
Patrick , Hubertus WI
Posted On 04/19/17
Review No. 109588
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were having problems with our fridge freezing items. The first service tech was a bit of a bust and didn't resolve the issue completely. I called back to let them know I was still having issues. That's when being a member really shined! The second repairman was a blessing and not only took care of the issue, helped us understand more about the fridge. In all this was a great experience. The customer service rep heard my issue with the first service tech and took care of the problem. I am a repeat customer with AFC and will continue to use them in the future. view less
We were having problems with our fridge freezing items. The first service tech was a bit of a bust and didn't resolve the issue completely. I called back to let them know I was still having issues. That's when being a member really shined! The second repairman was a blessing and not only took care of the issue, helped us understand more about the fridge. In all this was a great experience. The
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# 109588
Virginia Beach - VA 04-08-2017
Donald Tompkins , Virginia Beach VA
Posted On 04/08/17
Review No. 109425
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They deny claims and give ridiculous excuses not to pay. Do not use this company--they are con artists.
# 109425
GAHANNA - OH 03-28-2017
Chinchilla , GAHANNA OH
Posted On 03/28/17
Review No. 109268
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

I do NOT recommend this company. After making extensive attempts to work with them, I sent this final letter:

"Americas First Choice Home Club Representative:

Neither I nor my spouse have received a voice mail from you like you stated in your email, and I am very unsatisfied with how your company is handling this service request. In fact, I am now quite wary of your company. If my service issue cannot be resolved, I will initiate the dispute process with my credit card.

I purchased my policy with you last May, and at the time I paid $495.00 upfront. I was sold this membership and told that if I needed any service for my appliances, I would pay a flat service fee for repair or replacement, as is explained in the contract and on your website. I understand and made clear that some of my appliances are originals that came with my home, and while some of them are older, I was assured that I could rely on your company for assistance with repairs or replacements; I even bought the top-end plan you offered because of this. Your website also states clearly that 'if the item can be repaired, it will be for the flat service fee.'

My spouse and I have made no claims under this plan until now, and this has been my first experience trying to work with your company. When my spouse and I called to request service for my dryer and my oven, we understood from your representative that we would pay a service fee ($60 per appliance) to have the appliance fixed if possible. If repair wasn't possible then a limited cash value would be offered because of my appliance's age. My spouse paid the service technician $129.00 (2x $60 + $9 taxes, he requested). He told him that he couldn't help with the dryer, and referred us to another company, giving us their card and offering no other resolution (something I could have done with a YellowPages). With my stove, he told my spouse he could get the part and make the repair, but when he called your company, he was told you wouldn't pay more than $100 towards the repair. This is NOT what you had told us. The repair IS possible. Of course, because he was unfamiliar with who was to pay what, and because his company couldn't provide service before receiving full payment, he left. Now, at the very minimum, we are going to have to be available at home again to meet him. I question why your service providers do not know the details of your program, payment, and service expectations.

I have now paid $495 membership, plus $129 today, and I have received no resolution for my dryer problem. For my oven problem, I'm now being told that I must pay the service company another $217.65. And, in the meantime, I still have problems with the appliances!! Now, my latest contact with your company leads me to believe I am expected to pay more (yet another, different amount).

Please pay the service provider the necessary amount to have my oven repaired. You have already made clear that you will not help us with our dryer (even though we were charged for a service call for that too!). If your company will not take care to pay the service provider, I will begin the dispute process with my credit card company. I will not continue to do business with your company and will contact the Better Business Bureau. I can be reached at the number below, or you can reach my spouse..."

Of course, I received no response. My credit card company assures me that they will get one.
view less

I do NOT recommend this company. After making extensive attempts to work with them, I sent this final letter:

"Americas First Choice Home Club Representative:

Neither I nor my spouse have received a voice mail from you like you stated in your email, and I am very unsatisfied with how your company is handling this service request. In fact, I am now quite
... view more
# 109268
Wyandotte - OK 03-08-2017
JanetCoates , Wyandotte OK
Posted On 03/08/17
Review No. 108980
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Beware if you live rural! Had a claim Dec 2016, AFC Manager called to say "Sears won't work with us, will have to coordinate yourself". So I did, had to pay the entire Sears bill, then submit for payment. I promptly sent copies of all receipts to AFC after coordinating over 2 more phone calls. I was told my refund would be sent. Weeks later, I had to call, would be 6 wks. Today, March 8. I had to call AFC to report NO CHECK!! Said would be mailed this week. They had no excuse as to why it hasn't already been mailed. Now I'll have to follow up again. Not a good 1st experience, Customer Service always friendly but POOR company results. view less
Beware if you live rural! Had a claim Dec 2016, AFC Manager called to say "Sears won't work with us, will have to coordinate yourself". So I did, had to pay the entire Sears bill, then submit for payment. I promptly sent copies of all receipts to AFC after coordinating over 2 more phone calls. I was told my refund would be sent. Weeks later, I had to call, would be 6 wks. Today,
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# 108980
carrollton - TX 12-22-2016
soo , carrollton TX
Posted On 12/22/16
Review No. 107787
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't use this company. This is cheating.
If I can give them no star, I am willing to give zero star to them.
When I got this warranty, they explained me that all the heating or a/c issue will be included.
The only thing I need to pay is just $60 trip fee, so I got the premium plan.

My heater is not working fine, so I just called help.
When the technician told me about it, they could just replace the control panel whatever, and I need to pay only $60 for trip charge.
I got a phone call from the company and I heard that they couldn't pay it cause the damaged one was control panel that they were covering, but the damage was from secondary source from some of my neighbors or some whether issue.
Wait a minute.
The damaged one, they pay. but they can't because it was damaged from other source? Then, what is other source? How come they could be damaged?
They don't know from where, and keep saying just from other source.
I feel like it is really ridiculous and they are trying not to pay money to fix it.
How come they say it is secondary damage if they don't know where it came from?

They are cheaters.
I will cancel it. They told me I can cancel anytime but I need to pay cancellation fee. They even didn't tell me about cancellation fee.
whatever, I am done.

Do NOT get this america's first choice home club.
They are trying to rip off your money and don't give any benefit.
Worst warranty company ever. view less
Don't use this company. This is cheating.
If I can give them no star, I am willing to give zero star to them.
When I got this warranty, they explained me that all the heating or a/c issue will be included.
The only thing I need to pay is just $60 trip fee, so I got the premium plan.

My heater is not working fine, so I just called help.
When the
... view more
# 107787
la habra - CA 12-21-2016
Gordon , la habra CA
Posted On 12/21/16
Review No. 107761
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company does not deserve a single star . The customer service rep named Angie cancelled my service order and now I have been waiting on a plumber for a week during the xmas holiday . If Angie answers the phone hang up and call back . This company is about how they can avoid paying a claim rather than helping a customer . I will not be renewing and will be seeking legal counsel for a refund. DO NOT SIGN WITH AMERICAS FIRST CHOICE. view less
This company does not deserve a single star . The customer service rep named Angie cancelled my service order and now I have been waiting on a plumber for a week during the xmas holiday . If Angie answers the phone hang up and call back . This company is about how they can avoid paying a claim rather than helping a customer . I will not be renewing and will be seeking legal counsel for a
... view more
# 107761
Virginia Beach - VA 12-17-2016
Larry , Virginia Beach VA
Posted On 12/17/16
Review No. 107663
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Hello, I work for a large appliance service company here in Virginia Beach. We are well experienced in dealing with these home warranty companies. We were called and asked to send a service truck to a home in Virginia Beach for a Samsung refrigerator. We do not trust or bill with warranty companies. They always seem to have creative ways not to pay you. As we explained during our initial call from them, they provided a credit card to secure the service/diagnostic fee of 65.00. At time of service the credit card was ran before driving the distance to the house and as usual the card was denied. That's not surprising at all. I notified the customer and made them aware of the situation. They totally understood and mentioned they had nothing but problems with this warranty. DON'T WAIST YOUR TIME WITH WARRANTY COMPANIES LIKE THIS ONE. THEY ALL ARE HORRIBLE. TRUST ME! view less
Hello, I work for a large appliance service company here in Virginia Beach. We are well experienced in dealing with these home warranty companies. We were called and asked to send a service truck to a home in Virginia Beach for a Samsung refrigerator. We do not trust or bill with warranty companies. They always seem to have creative ways not to pay you. As we explained during our initial
... view more
# 107663
Walnut Creek - CA 11-21-2016
CB , Walnut Creek CA
Posted On 11/21/16
Review No. 107207
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
if there was a 0 rating that is what this company deserves. they do not approve any repairs always find a reason that it is not covered.
this is after they make you wait a couple of days for them even to get back in touch with you after you make your claim.
# 107207
La Crosse - WI 11-18-2016
Denise , La Crosse WI
Posted On 11/18/16
Review No. 107195
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company has been nothing but trouble since the day we began our service contract. We have had two small claims - neither of which they would pay, despite being "approved" by them prior to the service. They have attempted every single excuse in the book in order to avoid paying the very straight-forward claims. Nobody in our area will work with this company because they have had the same problems with this company -- so it's now impossible to find service providers in the event of needing something fixed in the future. I would highly suggest going with another company if you want a company who stands by their contract and pays out on claims -- this company HAS NOT BEEN FAIR and appears to be doing EVERYTHING in their power to avoid paying even simple claims. view less
This company has been nothing but trouble since the day we began our service contract. We have had two small claims - neither of which they would pay, despite being "approved" by them prior to the service. They have attempted every single excuse in the book in order to avoid paying the very straight-forward claims. Nobody in our area will work with this company because they have had the
... view more
# 107195
Los Angeles - CA 11-10-2016
Joan Kindt , Los Angeles CA
Posted On 11/10/16
Review No. 106984
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company decides about your appliance, whether or not to repair or replace. They depreciate your appliance and if it is totally depreciated you will not be entitled to a replacement. Be careful and pass by this company. It is not worth having coverage with them.
# 106984
zeeland - MI 10-27-2016
Ravi , zeeland MI
Posted On 10/27/16
Review No. 106750
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Do not waste your money and don't trust this company. They hide lot of information while signing up for the service and they don't want to pay once you open a claim. At one point they were asking me to do their job in finding a service technician in my area. They cancelled my service even without informing me.
# 106750
Cumming - GA 10-18-2016
Beth Fogleman , Cumming GA
Posted On 10/18/16
Review No. 106581
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Since purchasing our home our contract with AFC has been our greatest asset. Our first year we had no claims. This year we have had multiple claims. Have had all handled very professional and timely. Over all my experience has been very positive and we plan on continuing our relationship.
# 106581
Higden - AR 10-05-2016
B Baker , Higden AR
Posted On 10/05/16
Review No. 106296
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was lied to about the coverage I would get, then it took 3 months for them to start coverage and a phone call from thru title company after they had already received and cashed our check. They never sent a contract or changed the date of contract. They denied both claims of ours that were coved under our plan and have not stood by the terms we agreed upon.
# 106296
Milpitas - CA 09-02-2016
Swapna , Milpitas CA
Posted On 09/02/16
Review No. 105621
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst company ever.
We purchased a 20yr old home and since we were new home owner we wanted no surprises and purchased AFC's platinum home warranty (complete warranty including appliances, plumbing etc ). After 8 months I had to place a service call for my dish washer. The customer service answered immediately and someone came to my house the same day. The technician said that the timer on the dish washer was broken and it would be $290 for the part. Next day AFC calls me back and tell me that they would pay me $180 for the dish washer replacement as the dish washer is 10 yrs old. I told them that I don't want a new dish washer but fix my old one they don't want to. Currently I have a Kenmore dish washer and to purchase a dish washer similar tot he one I have is around $700-$800

Are you kidding me I bought a 20 yr hold house so a lot of the stuff in the house will be old. If this is the case then AFC should not cover older home they should cover only new homes.

This company is a total waste. Do not waste your time and money on this company. view less
Worst company ever.
We purchased a 20yr old home and since we were new home owner we wanted no surprises and purchased AFC's platinum home warranty (complete warranty including appliances, plumbing etc ). After 8 months I had to place a service call for my dish washer. The customer service answered immediately and someone came to my house the same day. The technician said that the timer
... view more
# 105621
John Craddock
09-07-2016




We appreciate the chance to help and respond to this member as we value their business. Unlike most companies we do not deny based on wear and tear which is exactly what this machine was experiencing. Per the manufacturer the unit has 10 useful years. This members unit has used its lifespan and it had wear and tear per the technician. Instead of not accepting the request we give the like value of the unit which is common when the unit is older. We will be happy to waive the members next service fee to help with the cost they may incur. We suggest they purchase a new unit as they can be found for $299.00 currently and this will give it a new lifespan. If they have any questions I will be happy to speak with them directly as I have placed a call to them and an email, thank you. Kristin L. AFC Home Club view less




We appreciate the chance to help and respond to this member as we value their business. Unlike most companies we do not deny based on wear and tear which is exactly what this machine was experiencing. Per the manufacturer the unit has 10 useful years. This members unit has used its lifespan and it had wear and tear per the technician. Instead of not accepting the
... view more
John Craddock
09-07-2016




We appreciate the chance to help and respond to this member as we value their business. Unlike most companies we do not deny based on wear and tear which is exactly what this machine was experiencing. Per the manufacturer the unit has 10 useful years. This members unit has used its lifespan and it had wear and tear per the technician. Instead of not accepting the request we give the like value of the unit which is common when the unit is older. We will be happy to waive the members next service fee to help with the cost they may incur. We suggest they purchase a new unit as they can be found for $299.00 currently and this will give it a new lifespan. If they have any questions I will be happy to speak with them directly as I have placed a call to them and an email, thank you. Kristin L. AFC Home Club view less




We appreciate the chance to help and respond to this member as we value their business. Unlike most companies we do not deny based on wear and tear which is exactly what this machine was experiencing. Per the manufacturer the unit has 10 useful years. This members unit has used its lifespan and it had wear and tear per the technician. Instead of not accepting the
... view more
cHATSWORTH - CA 09-01-2016
joe , cHATSWORTH CA
Posted On 09/01/16
Review No. 105574
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
THIS COMPANY LIKES TO BE PAID FOR 3 YEARS IN 2 YEARS BECAUSE THAT LAST YEAR SEEMS FREE. BUT AFTER 8 MONTHS I GUESS THEY HOPED I NEVER HAD A CLAIM. ON MY 1ST TIME CALLING THEM FOR A SIMPLE POOL PUMP LEAK WHICH COST $173 TO REPAIR. THEY TOLD ME THAT I HAD MAXED OUT ON MY POOL COVERAGE. THEY SAID MY PUMP WAS 10 YRS. OLD AND THAT IT HAD NO SERIAL NUMBER. BOTH WERE LIES. THE PUMP WAS 5 YRS OLD AND THE METAL TAG HAD THE SERIAL #. I TOLD THEM THAT I DID NOT LIKE THE WAY THEY DO BUSINESS I ASKED FOR A REFUND AND THAT I WOULD PAY FOR THE PUMP, THEY WENT AHEAD AND PAID THE $173 DEDUCTED IT FROM MY REFUND. OUT OF THE $694 I PAID THEY REFUNDED ME $77.77. THEY KEPT $400.00. THE BIGGEST RIP OFF IV' EVER EXPERIENCED. STAY AWAY!!! THEY WILL TAKE YOUR MONEY BUT WHEN IT'S TIME TO PAY THEY DON'T WANT TO. MOST UNETHICAL CO. I EVER DEALT WITH. view less
THIS COMPANY LIKES TO BE PAID FOR 3 YEARS IN 2 YEARS BECAUSE THAT LAST YEAR SEEMS FREE. BUT AFTER 8 MONTHS I GUESS THEY HOPED I NEVER HAD A CLAIM. ON MY 1ST TIME CALLING THEM FOR A SIMPLE POOL PUMP LEAK WHICH COST $173 TO REPAIR. THEY TOLD ME THAT I HAD MAXED OUT ON MY POOL COVERAGE. THEY SAID MY PUMP WAS 10 YRS. OLD AND THAT IT HAD NO SERIAL NUMBER. BOTH WERE LIES. THE PUMP WAS 5 YRS OLD AND
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# 105574
John Craddock
09-02-2016
I apologize if this member did not understand the procedure. We replace units with like value, per the tech the unit did not have a serial number, it had wear and tear and was 10 years old. I spent time with this member asking that he send over proof of the serial number and we would review the decision, but in the meantime his repair was paid for in full by AFC on 6/7/2016 he stated that would be no issue and I assured him we would review this as we would have. 7 days later instead of the pool information I received a cancellation letter. AFC followed our membership guidelines which are provided to the member upfront at the time of purchase. AFC did everything possible to help this member and we followed our guidelines above and beyond. I wish this member the best and his case has been closed and refund processed previously to this date. view less
I apologize if this member did not understand the procedure. We replace units with like value, per the tech the unit did not have a serial number, it had wear and tear and was 10 years old. I spent time with this member asking that he send over proof of the serial number and we would review the decision, but in the meantime his repair was paid for in full by AFC on 6/7/2016 he stated that
... view more
Lake Forest - CA 08-26-2016
Maria , Lake Forest CA
Posted On 08/26/16
Review No. 105355
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If you have an old home do not get this INS they will make it impossible for you to get any kind of warranty on your house. they will tell you that you have to do other's before they can fix your problem. watch out do not get Americans First Choice.
# 105355
John Craddock
09-02-2016
Our terms are posted on our website and very clear.

Rate AFC – Americas First Choice

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