America’s Preferred Home Warranty-APHW

Home Warranty Plan Details and Reviews for America’s Preferred Home Warranty-APHW

America’s Preferred Home Warranty-APHW

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888-351-0908

Rating Timeline
Customer Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Service Timeliness 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.7 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
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2727 Spring Arbor Rd Jackson, MI 49203 AL, AK, AR, AZ, CO, DC, DE, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NE, OH, OR, PA, RI, SC, SD, TN, WV
888-351-0908 $499
Premium $499
Deductible $50, $100, $125
Effective Closing or 30 days from payment
NHSCA Membership No
Coverage Area Selected States Alabama, Alaska, Arkansas, Arizona, Colorado, Dist of Columbia, Delaware, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, West Virginia
Years In Business 18
Total Reviews 282
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Rodney Martin - CEO, Randy Caltrider - President, Bill Bear - Vice President, Mike Sadler - Vice President(Operations)
No. of Employees 51-200
Headquarters Jackson, MI
Address 2727 Spring Arbor Rd Jackson, MI 49203
Alias APHW

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
888-351-0908

America's Preferred Home Warranty (APHW) offers homeowners the opportunity to choose their own contractor for covered repairs. They provide coverage on a wide variety of items, including furnace and air conditioning units, with several pricing options based on deductible amount.  

APHW has been in business since 1999, is a Christian-based organization and one of the fastest growing home warranty companies in the country.

APHW offers warranty products with unique features. The freedom of choice is available with every warranty plan and allows customers to select a contractor of their choice. They have a 24/7 customer service facility that can be contacted when any issues arises. APHW also offers a lot of perks for real estate agents. Plans provided by APHW offer legal protection, seller’s coverage and foreclosed and repossessed home coverage.

To make use of the online services offered by APHW, customers can simply visit their official website, www.APHW.com. Homeowners can use the website to read about their services, purchase warranty plans, place service requests and even renew their plans. Realtors can use a new real estate portal to record any and all transactions.

The company offers Buyers and Sellers plans.

Buyer Plan provides coverage for 24 items, with optional upgrade to cover 13 more items

Seller Plan has more coverage as compared to the latter. However, both plans provide the option for extending the coverage by purchasing additional items.

APHW does not place an age restriction or square footage limit on homes, nor do they mandate a home inspection prior to signing the deal. Service call fee charged is $75 for both plans.

Reviews & Ratings

Columbia - MO 09-16-2017
Steve Gaddy Columbia MO
Posted On 09/16/17
Review No. 116208
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I introduce Home Warranty to all of my clients. A company is only as good as the follow-up if needed. Never had problems whit America's Preferred taking good care of my people. After all, I recommended them and I need to know they will be happy with me for telling them about America's Preferred Home Warranty.
# 116208
Smyrna - TN 09-15-2017
Mark Woods Smyrna TN
Posted On 09/15/17
Review No. 116197
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Absolute best warranty company I have ever dealt with. Had 2 AC issues in less that 1.5 years and they fixed both with no problem or hassle. 5 Star service as well... Highly Recommend...
# 116197
Huntsville - AL 09-08-2017
V Newton Huntsville AL
Posted On 09/08/17
Review No. 115895
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My project was complex because though only half of the house electricity had failed, I was paying to have all of it replaced. APHW worked with me to identify the parts/labor that was covered -- and took several looks at it. In the end, I was very happy with the amount I received and the policy was certainly well worth it.
# 115895
Royal Oak - MI 09-08-2017
Dalton Royal Oak MI
Posted On 09/08/17
Review No. 115845
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Closed on my hose today and called for information on the Warranty and how it worked. Matt was very knowledgeable, and even double checked with a supervisor to verify information was accurate.

Did not have to submit a claim, but it is nice to know they are so responsive.
# 115845
Greenville - NC 09-07-2017
Marquerite Bond Greenville NC
Posted On 09/07/17
Review No. 115821
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
These were some of the most friendliest and most helpful people we've came across in a long time. Great customer service! Thank you again!
# 115821
Jackson - MI 08-23-2017
Nathan H Jackson MI
Posted On 08/23/17
Review No. 115132
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service was very well informed and polite. I am very pleased with this company and everyone I have had to talk to thus far.
# 115132
Greenville - NC 08-23-2017
Linda Anderson Greenville NC
Posted On 08/23/17
Review No. 115127
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have cancelled my contract with them because they are always looking for a reason not to pay. I upgraded to preferred status and they have denied my 2 claims so I will NEVER do business with them again.
I am better off paying out of pocket which is what I had to do anyway so why should pay them for nothing.
Company totally sucks
# 115127
APHW Customer Service
08-28-2017
Hi Linda,

We appreciate your feedback on your experience with customer service. Our Customer Care Department reviewed the claims and recorded calls for accuracy.

Unfortunately, after review we found the claims could not be approved following the terms and conditions of the Supreme Home Warranty Agreement. Although you have the buyers preferred upgrade, the fan motor is not listed a covered item. In regards to your dishwasher claim, your contractor stated that nothing had failed, just the motor stuck and he was able to unstick it. The Supreme Home Warranty Agreement covers items that are covered that have failed due to normal wear and tear. In this case there was nothing for us to approve.

We are glad we were able to approve your water heater claim, we are still waiting on the repair receipt so we can reimburse you.

Best regards,

David Parham
America’s Preferred Home Warranty
[email protected] | aphw.com view less
Hi Linda,

We appreciate your feedback on your experience with customer service. Our Customer Care Department reviewed the claims and recorded calls for accuracy.

Unfortunately, after review we found the claims could not be approved following the terms and conditions of the Supreme Home Warranty Agreement. Although you have the buyers preferred upgrade, the fan
... view more
Dayton - OH 08-23-2017
MC Dayton OH
Posted On 08/23/17
Review No. 115082
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Kelli B, a Customer Care Support Specialist, is phenomenal. We are so thankful she looked into and investigated the confusion between two different contractors. She was quickly able to rectify the situation. She always followed up voicemails and very curtous and kind, she treatese like a respectable human.

All the staff are very professional and help whenever they can. They even email you the claim number so you can quickly retreive before contacting them. view less
Kelli B, a Customer Care Support Specialist, is phenomenal. We are so thankful she looked into and investigated the confusion between two different contractors. She was quickly able to rectify the situation. She always followed up voicemails and very curtous and kind, she treatese like a respectable human.

All the staff are very professional and help whenever they can. They
... view more
# 115082
Loganville - GA 08-16-2017
Ansley W Loganville GA
Posted On 08/16/17
Review No. 114711
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a Realtor, I love offering America's Preferred as a home warranty option to my clients. They have great prices, coverage, and customer service. I love that APHW will allow my clients to use their own vendors that they trust! If there has ever been a question about a warranty or the coverage, my rep is always quick to help!
# 114711
Gahanna - OH 08-15-2017
Eric Seagle Gahanna OH
Posted On 08/15/17
Review No. 114542
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As an Agent I find Americas preferred very pleasant to deal with versus some other companies. They look to solve problems quick and effectively. Hats off to Kelly, she will help whenever needed!
# 114542
Phoenix - AZ 08-11-2017
Evelyn Prendergast Phoenix AZ
Posted On 08/11/17
Review No. 114249
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I don't know what I'd do without America's Preferred Home Warranty. I love that I can pick my own licensed contractor and the fact that customer service takes care of what I need at the time in a timely fashion.
I would highly recommend America's Preferred !!!

Evelyn Prendergast
# 114249
Fairlawn - OH 08-07-2017
Adam Kraus Fairlawn OH
Posted On 08/07/17
Review No. 113972
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
AHW was very helpful for a claim regarding a leaking pipe at our house. We are very thankful for their help. The wait to speak to someone was approx 7-10 minutes everytime I called.
# 113972
Valdosta - GA 08-01-2017
Donna Barber Valdosta GA
Posted On 08/01/17
Review No. 113710
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Hi ...I am a Realtor in Georgia where your A/C unit is a valuable "FRIEND" We closed on a property with a real gem of a nice client only to find out since home inspection and walk through the A/C unit was nit cooling and needed a rather costly fix. I am happy to report within a half day this great warranty company had made my client a happy man. I was so thankful and wanted to share this. I would feel even more confident about using this company for all me warranty needs. No Doubt. Happy Clients.....Happy Life! view less
Hi ...I am a Realtor in Georgia where your A/C unit is a valuable "FRIEND" We closed on a property with a real gem of a nice client only to find out since home inspection and walk through the A/C unit was nit cooling and needed a rather costly fix. I am happy to report within a half day this great warranty company had made my client a happy man. I was so thankful and wanted to share this. I
... view more
# 113710
Lexington - KY 07-27-2017
Jarran Thomas Lexington KY
Posted On 07/27/17
Review No. 113468
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very pleased with this company! I've already placed two claims within the first six months of owning a home and APHW responded quickly and was very attentive. The customer service reps were extremely helpful and professional as well. The biggest positive was that I was able to choose my contractor for the repairs! Highly recommend this company- would give 10/10 if I could!
# 113468
Cuyahoga Falls - OH 07-08-2017
Jay Jenkins Cuyahoga Falls OH
Posted On 07/08/17
Review No. 112124
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My first claim is one of great satisfaction. I have to say I was surprised as to how easy it was to file a claim and how quick it was to get the results.
# 112124
Canton - OH 07-07-2017
Lisbon James Canton OH
Posted On 07/07/17
Review No. 112041
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is by far the best home warranty that I've used out of the several of tried. Coverage and willingness to pay on a claim as well as promised have been outstanding.
# 112041
Lexington - KY 06-12-2017
Tony Lexington KY
Posted On 06/12/17
Review No. 110893
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great transaction, friendly service, hassle free. My garage door was repairs swiftly and professionally!
# 110893
Martinsville - IN 06-02-2017
Richard J Berres Martinsville IN
Posted On 06/02/17
Review No. 110636
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When I had the repair man out and called AWHW , got an OK to do the work right away. Just great service , no hassel.
# 110636
Georgetown - IN 06-02-2017
Maranda Vogler Georgetown IN
Posted On 06/02/17
Review No. 110626
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have had to use our warranty 3 times now since February. I could not say enough good things about APHW. Every time someone has been available to listen to our problem, give us exact instructions on what to do, and take care of our claim.
We are completely satisfied with APHW and we would recommend them to everyone!
# 110626
spencer - IN 06-01-2017
nan spencer IN
Posted On 06/01/17
Review No. 110615
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have owned my home 8 mths and have used my warranty three times! It has saved me hundreds of dollars. I love their customer service ...they are always so helpful, straight forward and very polite.
I am able to pick my own service companies .... so I never feel cheated or like they are second rate.

My home warranty company is the best......
# 110615
Dublin - OH 05-03-2017
Sandra Thomas Dublin OH
Posted On 05/03/17
Review No. 109900
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
My clients AC unit went out and she wasn't going to get full replacement on the unit due to age. The contractor stated it did't matter if the unit was 1 year old or 35 years old the price was the same. I called Kelly and she was able to help. Thank you Kelly for listening and understanding the situation. Very helpful and responded right away to make this right. Also the fact that APHW allows my clients to choose their own contractors when other HW company's require a homeowner to use their contractors who many times do not know what they are doing. view less
My clients AC unit went out and she wasn't going to get full replacement on the unit due to age. The contractor stated it did't matter if the unit was 1 year old or 35 years old the price was the same. I called Kelly and she was able to help. Thank you Kelly for listening and understanding the situation. Very helpful and responded right away to make this right. Also the fact that APHW allows
... view more
# 109900
Fortson - GA 04-20-2017
Judy Barr Dodds Fortson GA
Posted On 04/20/17
Review No. 109619
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I went to APHW website, and even though there are good reviews, the information is hidden. You can't enter your information for an instant quote like most other sites, so you can find out how much it will cost/what systems are covered/etc. Also, the first question on the FAQs page is 'How do I get a copy of my warranty?'.. What??? You pay for a warranty, but have to ask for a copy of that insurance policy?? Seems shady on all counts. Just my impression. view less
I went to APHW website, and even though there are good reviews, the information is hidden. You can't enter your information for an instant quote like most other sites, so you can find out how much it will cost/what systems are covered/etc. Also, the first question on the FAQs page is 'How do I get a copy of my warranty?'.. What??? You pay for a warranty, but have to ask for a copy of that
... view more
# 109619
APHW Customer Service
04-20-2017
Hi Judy,



Thanks for your feedback.



Our warranty is $425 and we reply to requests within minutes, we also have an e-commerce option which is available on the Request for Quote page with all the costs and options, along with a copy of the warranty.



Also, we have that question (How can I get a copy of my warranty?) on our FAQ for our customers who have lost or misplaced their warranty, every homeowner gets a copy of the warranty.



Please let me know if you’d like more information.



Best regards,



David Parham

America’s Preferred Home Warranty

[email protected] | aphw.com



view less
Hi Judy,



Thanks for your feedback.



Our warranty is $425 and we reply to requests within minutes, we also have an e-commerce option which is available on the Request for Quote page with all the costs and options, along with a copy of the warranty.



Also, we have that question (How can I get a copy of my warranty?) on our
... view more
Sumter - SC 04-19-2017
Adam Orlowski Sumter SC
Posted On 04/19/17
Review No. 109611
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worse company ever. Don't waste your money with them. My A/c went out and they were only going to cover $900 of the $2100 dollar bill. Complete garbage coverage. Shop around for a better company.
# 109611
APHW Customer Service
04-20-2017
Hi Adam,



Thanks for your feedback.



I’m glad we were able to get you some cash towards this issue.



Please understand that per the terms and conditions of your Supreme Home Warranty Agreement repair or replacement is limited on systems beyond life expectancy.



Best regards



David Parham

America’s Preferred Home Warranty

[email protected] | aphw.com



view less
Hi Adam,



Thanks for your feedback.



I’m glad we were able to get you some cash towards this issue.



Please understand that per the terms and conditions of your Supreme Home Warranty Agreement repair or replacement is limited on systems beyond life expectancy.



Best regards



... view more
Wilson - NC 04-18-2017
Todd Nelson Wilson NC
Posted On 04/18/17
Review No. 109567
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Had to use my warranty to get A/C unit fixed and the process was very easy. Once I had all of the information needed so my claim could be reviewed it was approved right on the phone!
# 109567
Kitty Hawk - NC 04-12-2017
Colleen Shriver Kitty Hawk NC
Posted On 04/12/17
Review No. 109488
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a REALTOR working in a vacation resort I appreciate that my Owners can choose their local vendors to perform warranty repairs! When I have questions, the customer support is awesome!
# 109488

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