America’s Preferred Home Warranty-APHW

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Home Warranty Plan Details and Reviews for America’s Preferred Home Warranty-APHW

    America’s Preferred Home Warranty-APHW

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855-519-1495

Rating Timeline
Customer Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Service Timeliness 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.6 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
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5775 Ann Arbor Road, Jackson, MI 49201 AL, AK, AR, AZ, CO, DC, DE, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, OH, OR, PA, RI, SC, SD, TN, VA, WV
855-519-1495 $499
Premium $499
Deductible $50, $100, $125
Effective Closing or 30 days from payment
NHSCA Membership Yes
Coverage Area Selected States Alabama, Alaska, Arkansas, Arizona, Colorado, District of Columbia, Delaware, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Virginia, West Virginia
Years In Business 19
Total Reviews 314
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Phil West ? Vice President & General Counsel -
No. of Employees 51-200
Headquarters Jackson, MI
Address 5775 Ann Arbor Road, Jackson, MI 49201
Alias APHW

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Protect Your Appliances Now

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888-351-0908

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America's Preferred Home Warranty (APHW) offers homeowners the opportunity to choose their own contractor for covered repairs. They provide coverage on a wide variety of items, including furnace and air conditioning units, with several pricing options based on deductible amount.  

APHW has been in business since 1999, is a Christian-based organization and one of the fastest growing home warranty companies in the country.

APHW offers warranty products with unique features. The freedom of choice is available with every warranty plan and allows customers to select a contractor of their choice. They have a 24/7 customer service facility that can be contacted when any issues arises. APHW also offers a lot of perks for real estate agents. Plans provided by APHW offer legal protection, seller’s coverage and foreclosed and repossessed home coverage.

To make use of the online services offered by APHW, customers can simply visit their official website, www.APHW.com. Homeowners can use the website to read about their services, purchase warranty plans, place service requests and even renew their plans. Realtors can use a new real estate portal to record any and all transactions.

The company offers Buyers and Sellers plans.

Buyer Plan provides coverage for 24 items, with optional upgrade to cover 13 more items

Seller Plan has more coverage as compared to the latter. However, both plans provide the option for extending the coverage by purchasing additional items.

APHW does not place an age restriction or square footage limit on homes, nor do they mandate a home inspection prior to signing the deal. Service call fee charged is $75 for both plans.

America's Preferred Home Warranty has been consistently servicing its customers and has won the Annual Home Warrany Award for the 2018 Best Regional Company.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Saint Paul - MN 06-21-2018
Dain johnson Saint Paul MN
Posted On 06/21/18
Review No. 128216
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Working with americas preferred has been great! They work to keep their clients happy and do what they say they will do when it really counts! Being able to use your own contracts is a great idea since the home owner is ultimately trying to make the connections for the future!
# 128216
Eagan - MN 06-21-2018
Dain johnson Eagan MN
Posted On 06/21/18
Review No. 128215
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Wonderful company to have serve our clients! They have gone above and beyond to make sure that our clients have been happy with their service! Being able to use your own contractors is a huge advantage for the home owners as they are ultimately the ones making the connections for the future in their homes! We recommend Americas preferred warranty to our clients as we feel they do what they say they will do & step in when the home owner is in need! view less
Wonderful company to have serve our clients! They have gone above and beyond to make sure that our clients have been happy with their service! Being able to use your own contractors is a huge advantage for the home owners as they are ultimately the ones making the connections for the future in their homes! We recommend Americas preferred warranty to our clients as we feel they do what they say
... view more
# 128215
Warren - MI 05-31-2018
Arshad Masih Warren MI
Posted On 05/31/18
Review No. 127133
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excellent service and very supportive. Get home warranty with APHW and have a peace of mind.
# 127133
Aurora - OH 05-25-2018
Natalie N Aurora OH
Posted On 05/25/18
Review No. 126880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Excellent Customer Service. I can use my own repair contractors. Quick and efficient response.
# 126880
Cannon Falls - MN 05-24-2018
Jim Althoff Cannon Falls MN
Posted On 05/24/18
Review No. 126838
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They are excellent at responding to unusual customer issues and requests and making common sense decisions.
# 126838
Kandiyohi - MN 05-10-2018
Geri Kandiyohi MN
Posted On 05/10/18
Review No. 126114
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had 2 claims already since purchasing this plan and the service has been great. Kathy Jambor is the sales rep and has been great. I have been letting all my clients know about this plan. It is great.
# 126114
Tucson - AZ 05-04-2018
Erin Cowan Tucson AZ
Posted On 05/04/18
Review No. 125899
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Just like all the others. Delay, delay, delay. Wouldn't cover my roof when 2 months after moving in water came pouring into my kitchen. Needed my hot tub repaired and they limited the amount they would cover, which was not specified in the contract. I submitted my receipt for reimbursement and was told that after I submitted it, I would receive a check within 7-10 business days. Three weeks later, I have not received a check, and when I called, they told me it was supposed to be 7-10 business days AFTER they actually processed the claim, which took them 7 business days. The reality is, every company is the same. The next time I buy a home, I will put the amount this policy cost in a savings account and not bother with the middle man. Waste of time, money, and my peace. view less
Just like all the others. Delay, delay, delay. Wouldn't cover my roof when 2 months after moving in water came pouring into my kitchen. Needed my hot tub repaired and they limited the amount they would cover, which was not specified in the contract. I submitted my receipt for reimbursement and was told that after I submitted it, I would receive a check within 7-10 business days. Three weeks
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# 125899
Norton - OH 05-03-2018
Jessica C Norton OH
Posted On 05/03/18
Review No. 125875
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Save your money or find another Home Warranty provider. I filed a claim in April. It was approved and on April 12 I completed my portion of the claim. I called to verify they had everything they needed. I was informed yes, everything was there I would receive a check for reimbursement in 7-10 business days. Nice and smooth. I was very pleased. However, it is now 14 business days from that date. I called and the check was actually mailed the 17th of April, still more than the 7-10 business days...their solution? Wait 90 days and then they will cancel the check and reissue a new one. Seriously? 90 days..."to make sure it hasn't been cashed" First of all, you can verify that information with one quick call to the bank, second of all I obviously did not cash the check or I would not be calling so how would you catch a person if they did cash it fraudulently after so much time has gone by? I will not be renewing as planned. view less
Save your money or find another Home Warranty provider. I filed a claim in April. It was approved and on April 12 I completed my portion of the claim. I called to verify they had everything they needed. I was informed yes, everything was there I would receive a check for reimbursement in 7-10 business days. Nice and smooth. I was very pleased. However, it is now 14 business days from that
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# 125875
Skippack - PA 04-27-2018
Rachael Skippack PA
Posted On 04/27/18
Review No. 125677
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is HORRIBLE. I just bought my very first house and am so excited about it. I was told if anything major wasn’t working, it would be covered by this warranty. I moved in 2 weeks ago. I washed a load of towels to find the dryer doesn’t work, which I have the plan where washer and dryers are included. I called the number and they are refusing to help me at all, saying since this is the first time I’m using the dryer, it can’t be covered. Excuse me? I just moved into the house and an appliance doesn’t work, isn’t that the entire point of getting a home warranty? They have no compassion or care, customer service on the phone would do nothing to help me. We spoke in circles, they even made me cry over the phone based on how I was being treated. All they want is your money and then they’ll find loop holes and ways to cheap out so that you are stuck with paying the entire bill yourself. Now I have to go buy a new dryer out of pocket when I just moved in. Thanks for nothing America’s “Preferred”. Even your name is a lie because no one would prefer to be treated this way. view less
This company is HORRIBLE. I just bought my very first house and am so excited about it. I was told if anything major wasn’t working, it would be covered by this warranty. I moved in 2 weeks ago. I washed a load of towels to find the dryer doesn’t work, which I have the plan where washer and dryers are included. I called the number and they are refusing to help me at all, saying since this
... view more
# 125677
Osceola - IN 04-27-2018
Kathryn Smith Osceola IN
Posted On 04/27/18
Review No. 125650
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I wish I could rate this ZERO stars. This company is horrible to deal with! They gave us the runaround at every claim. We filed 4 claims with them, and NONE of them were paid at all! We couldn't find contractors that would work with the company.

Immediately after moving in, we had to have the well screen cleaned. This is a 2-day process that involves removing the well cap and screen, both of which are below ground. They said that this was a "routine maintenance" issue, and wouldn't cover ANY of the cost. $1600 out of our pocket for that. When I pressed their representative, this "maintenance" was compared to replacing the filter on a furnace! Clearly, their representative either thinks I am completely ignorant, or thinks I'm completely ignorant. Last time I checked, a furnace filter replacement didn't take 2 days and cost $1600.

Then, our vent hood fan went out. Just quit working. We paid $100 each for two different contractors to come out, only for the contractors to tell us that they couldn't get parts for this item, and it would have to be replaced completely. But those contractors didn't deal in replacement of the whole item. So, we would have had to pay ANOTHER company to come out and give us ANOTHER estimate on replacement of the product. Decided after $200 out of pocket, with no result, to just buy a vent hood and replace it ourselves. Another $500 out of pocket.

Last fall, we discovered a plumbing leak in our bathroom, which had ruined the subfloor and a wall. We were told that the maximum payout for that project would be $400. There is no contractor in the world who would come in to do an entire shower, wall, and floor remodel for $400. So, instead of paying a contractor, once again, we paid out of pocket and did the work ourselves. The entire shower, toilet, and floor (including subfloor) had to be replaced.

Currently, we are dealing with a roof leak. APHM has told us that they will not cover any of the cost of repairs at all, due to "Improper installation." We had a roof inspection before purchasing the house, which was provided, and APHM still insists that this is "improper installation" and will not cover any of the repairs. Once again, we will do the work ourselves to save some money.

This warranty isn't work the ink that I signed the damn thing with! view less
I wish I could rate this ZERO stars. This company is horrible to deal with! They gave us the runaround at every claim. We filed 4 claims with them, and NONE of them were paid at all! We couldn't find contractors that would work with the company.

Immediately after moving in, we had to have the well screen cleaned. This is a 2-day process that involves removing the well cap and
... view more
# 125650
APHW Customer Service
05-01-2018
Hello Kathryn, I'm terribly sorry for your experience with APHW and very glad we could reimburse you for your exhaust hood. I know how incredibly frustrating it is to believe you have coverage for something, only to find out the coverage isn’t what you thought… I went through this with a car insurance agency a few years ago, due to my misunderstanding, and it left me in tears.



I apologize for the stress this has caused you—I wish we were able to cover every possibility—it just isn’t a feasible option. While we strive to provide the widest scope of coverage at an affordable rate, we do have to specify what parts we cover, as well as the specific policies regarding that coverage, which you will find in your warranty. We also offer 24/7/365 customer support to answer any coverage questions you may have, and can send you a copy of the warranty if needed.



If you should need us in the future, we’ll be here and ready to help in any way we can.



David Parham

America's Preferred Home Warranty

[email protected]

view less
Hello Kathryn, I'm terribly sorry for your experience with APHW and very glad we could reimburse you for your exhaust hood. I know how incredibly frustrating it is to believe you have coverage for something, only to find out the coverage isn’t what you thought… I went through this with a car insurance agency a few years ago, due to my misunderstanding, and it left me in tears.


... view more
Commerce Township - MI 04-17-2018
ALE Commerce Township MI
Posted On 04/17/18
Review No. 125270
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Feel the warranty was not worth the paper it was printed on!! Could not get repair service preformed because contractors did not want to deal with the warranty co... even the contractors recommended by APHW. Have had home warranties in the past which were wonderful this one not so much.
# 125270
APHW Customer Service
04-19-2018
Hi ALE,

Thanks for your feedback.
I see that you had a previous approved claim. The process for this new claim should have been exactly the same:
1) Call our customer service 24/7/365.

2) Schedule a contractor, if you aren’t able to locate one please let us know.

3) Payment can be made to the contractor on site via credit card.

We strive to assist everyone within the terms and conditions of the home warranty agreement.
I've asked our Customer Care Department to look at this again and will let you know if a change in status occurs.
Best regards,

David Parham

America’s Preferred Home Warranty

[email protected] | aphw.com

view less
Hi ALE,

Thanks for your feedback.
I see that you had a previous approved claim. The process for this new claim should have been exactly the same:
1) Call our customer service 24/7/365.

2) Schedule a contractor, if you aren’t able to locate one please let us know.

3) Payment can be made to the contractor on site via credit card.

... view more
Mandeville - LA 04-11-2018
Brittany Mandeville LA
Posted On 04/11/18
Review No. 125072
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very helpful in fixing my client's ac
# 125072
Macedonia - OH 04-01-2018
Bob Vidd Macedonia OH
Posted On 04/01/18
Review No. 124613
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
APHW was offered by the seller of the house we bought last year and seemed professional so we bought a policy for the buyer of our house. We just had to use it for a furnace issue and they handled the claim flawlessly.
# 124613
Flint - MI 02-23-2018
Lisa M Pasbjerg Flint MI
Posted On 02/23/18
Review No. 123106
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I literally have only been in my new home for 5 days....and the darned sewer line clogged and backed up. These guys took care of me immediately, with no difficulties. A new home and big move is really stressful....having your sewer back up first week additionally so. APHW could have made the claim process and paying the contractor a nightmare; instead, they had my back, and took a real load off for me! I am already trying to figure out how I extend my warranty beyond the first year! Thank you so much! view less
I literally have only been in my new home for 5 days....and the darned sewer line clogged and backed up. These guys took care of me immediately, with no difficulties. A new home and big move is really stressful....having your sewer back up first week additionally so. APHW could have made the claim process and paying the contractor a nightmare; instead, they had my back, and took a real load
... view more
# 123106
Havelock - NC 02-14-2018
Mark Myers Havelock NC
Posted On 02/14/18
Review No. 122770
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great warranty provider with exceptional service. Highly recommend.
# 122770
Georgetown - IN 02-08-2018
Maranda Vogler Georgetown IN
Posted On 02/08/18
Review No. 122586
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We recently renewed our warranty with American Preferred home warranty. They have not disappointed in the previous year. We love that we can call whoever we want to do our repair. We make a couple phone calls to APHW & then we get reimbursed. We have had to use them 3 or 4 times in the past year. No complaints!
# 122586
Mint Hill - NC 01-19-2018
Dave Mint Hill NC
Posted On 01/19/18
Review No. 121861
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every time I have called you have been there for us. We have had a few claims and each one was handled quickly, professionally, and without any difficulty. I manage insurance claims and can tell you this company is worth the money!
# 121861
Southfield - MI 01-15-2018
S Belen Southfield MI
Posted On 01/15/18
Review No. 121595
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company used to be good, however in the recent past they have become extremely difficult to work with and to get claims paid. I have been with this company for 6-7 years and in the past two years they try to use every excuse to not pay claims. They try to hide behind their vague descriptions of what is covered and try to exclude and deny everything they can. Beware and possibly look elsewhere for a home warranty. Its a real shame because they used to be great. In the past I had even sent them many new customers however I will not anymore. They have gotten extremely stringy and try to deny all possible claims. view less
This company used to be good, however in the recent past they have become extremely difficult to work with and to get claims paid. I have been with this company for 6-7 years and in the past two years they try to use every excuse to not pay claims. They try to hide behind their vague descriptions of what is covered and try to exclude and deny everything they can. Beware and possibly look
... view more
# 121595
Hobart - IN 01-15-2018
Toni Torres Hobart IN
Posted On 01/15/18
Review No. 121576
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had other home warranties, but this is by far the best. The fact that you can pick your own licensed company to do the repairs helps so much and makes it super easy. So far everything I have needed to have repaired was accepted and the refund check was in the mail rather quickly. They even told me with my oven repair that they would cover the cost of the repair or let me put that amount towards a brand new oven! I just had to have it professionally installed to get the refund amount back and supply receipts. Amazing! I will continue service when this expires. view less
I have had other home warranties, but this is by far the best. The fact that you can pick your own licensed company to do the repairs helps so much and makes it super easy. So far everything I have needed to have repaired was accepted and the refund check was in the mail rather quickly. They even told me with my oven repair that they would cover the cost of the repair or let me put that amount
... view more
# 121576
Huger - SC 01-12-2018
Anasha Towles Huger SC
Posted On 01/12/18
Review No. 121522
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I love working with America's Preferred Home Warranty! I always recommend their service to all of my clients. I'm also a warranty owner myself and I absolutely love it!
# 121522
Lafayette - IN 01-09-2018
Leslie Matteson Lafayette IN
Posted On 01/09/18
Review No. 121354
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I appreciated your prompt response and quick resolve of my furnace not working the Friday before Christmas weekend. Because of your swift reply and assistance to accommodate the service company I was able to get the work done and corrected timely.

Thank you so much for ever.
# 121354
Avon Lake - OH 01-08-2018
George Avon Lake OH
Posted On 01/08/18
Review No. 121304
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
After moving to a new home 18 months ago, I got a new warranty as part of the purchase. Previously we had American Home Shield. Although they were OK, it is night and day compared to American Preferred. No more waiting on hold for 30 minutes and going through voice mail hell. I have had two claims at our new home. This company answers immediately with a live and very friendly customer service rep. Everything went extremely well and so far I can say I highly recommend this company. view less
After moving to a new home 18 months ago, I got a new warranty as part of the purchase. Previously we had American Home Shield. Although they were OK, it is night and day compared to American Preferred. No more waiting on hold for 30 minutes and going through voice mail hell. I have had two claims at our new home. This company answers immediately with a live and very friendly customer service
... view more
# 121304
Bowling Green - KY 12-28-2017
Jeremy Dawson Bowling Green KY
Posted On 12/28/17
Review No. 120640
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a Realtor, it can be difficult having confidence in recommending a home warranty company. With 17 years in this business, America's Preferred has been the best company I have ever used. They allow customers to pick their own contractor and respond in a timely manner. Any issues that I have had (I sell quite a few homes) have always been resolved very well thanks to Ken Sircy and his team. Thanks Ken for all your help!! view less
As a Realtor, it can be difficult having confidence in recommending a home warranty company. With 17 years in this business, America's Preferred has been the best company I have ever used. They allow customers to pick their own contractor and respond in a timely manner. Any issues that I have had (I sell quite a few homes) have always been resolved very well thanks to Ken Sircy and his
... view more
# 120640
Georgetown - KY 12-23-2017
Michael Smith Georgetown KY
Posted On 12/23/17
Review No. 120471
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Fast, easy, and no hassle. You can choose the company that you wish to service the problems. No problems resolving claims. Recommend
# 120471
Warner Robins - GA 12-21-2017
Cory Warner Robins GA
Posted On 12/21/17
Review No. 120417
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I was given a lot of run arounds with this company. I was told only half a parts cost was going to be covered because that was the national average for the repair cost, however their literature I was given does not state this other than the aggregate liability maximum. The price they were going to cover is not published anywhere. Representatives follow their script and do not stray.
# 120417
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