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America’s Preferred Home Warranty-APHW

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Home Warranty Plan Details and Reviews for America’s Preferred Home Warranty-APHW

America’s Preferred Home Warranty-APHW
Rating Timeline
Customer Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Service Timeliness 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.7 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
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5775 Ann Arbor Road, Jackson, MI 49201 AL, AK, AR, AZ, CO, DC, DE, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, OH, OR, PA, RI, SC, SD, TN, WV
855-519-1495 $499
Premium $499
Deductible $50, $100, $125
Effective Closing or 30 days from payment
NHSCA Membership Yes
Coverage Area Selected States Alabama, Alaska, Arkansas, Arizona, Colorado, District of Columbia, Delaware, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, West Virginia
Years In Business 19
Total Reviews 299
Complaint Resolution Yes
BBB Rating A+
Executive Profiles Rodney Martin - CEO, Randy Caltrider - President, Bill Bear - Vice President, Mike Sadler - Vice President(Operations)
No. of Employees 51-200
Headquarters Jackson, MI
Address 5775 Ann Arbor Road, Jackson, MI 49201
Alias APHW

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855-519-1495

America's Preferred Home Warranty (APHW) offers homeowners the opportunity to choose their own contractor for covered repairs. They provide coverage on a wide variety of items, including furnace and air conditioning units, with several pricing options based on deductible amount.  

APHW has been in business since 1999, is a Christian-based organization and one of the fastest growing home warranty companies in the country.

APHW offers warranty products with unique features. The freedom of choice is available with every warranty plan and allows customers to select a contractor of their choice. They have a 24/7 customer service facility that can be contacted when any issues arises. APHW also offers a lot of perks for real estate agents. Plans provided by APHW offer legal protection, seller’s coverage and foreclosed and repossessed home coverage.

To make use of the online services offered by APHW, customers can simply visit their official website, www.APHW.com. Homeowners can use the website to read about their services, purchase warranty plans, place service requests and even renew their plans. Realtors can use a new real estate portal to record any and all transactions.

The company offers Buyers and Sellers plans.

Buyer Plan provides coverage for 24 items, with optional upgrade to cover 13 more items

Seller Plan has more coverage as compared to the latter. However, both plans provide the option for extending the coverage by purchasing additional items.

APHW does not place an age restriction or square footage limit on homes, nor do they mandate a home inspection prior to signing the deal. Service call fee charged is $75 for both plans.

America's Preferred Home Warranty has been consistently servicing its customers and has won the Annual Home Warrany Award for the 2018 Best Regional Company.

For information about the awards, visit Annual Home Warranty Awards page.

Reviews & Ratings

Havelock - NC 02-14-2018
Mark Myers Havelock NC
Posted On 02/14/18
Review No. 122770
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great warranty provider with exceptional service. Highly recommend.
# 122770
Georgetown - IN 02-08-2018
Maranda Vogler Georgetown IN
Posted On 02/08/18
Review No. 122586
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We recently renewed our warranty with American Preferred home warranty. They have not disappointed in the previous year. We love that we can call whoever we want to do our repair. We make a couple phone calls to APHW & then we get reimbursed. We have had to use them 3 or 4 times in the past year. No complaints!
# 122586
Mint Hill - NC 01-19-2018
Dave Mint Hill NC
Posted On 01/19/18
Review No. 121861
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Every time I have called you have been there for us. We have had a few claims and each one was handled quickly, professionally, and without any difficulty. I manage insurance claims and can tell you this company is worth the money!
# 121861
Hobart - IN 01-15-2018
Toni Torres Hobart IN
Posted On 01/15/18
Review No. 121576
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had other home warranties, but this is by far the best. The fact that you can pick your own licensed company to do the repairs helps so much and makes it super easy. So far everything I have needed to have repaired was accepted and the refund check was in the mail rather quickly. They even told me with my oven repair that they would cover the cost of the repair or let me put that amount towards a brand new oven! I just had to have it professionally installed to get the refund amount back and supply receipts. Amazing! I will continue service when this expires. view less
I have had other home warranties, but this is by far the best. The fact that you can pick your own licensed company to do the repairs helps so much and makes it super easy. So far everything I have needed to have repaired was accepted and the refund check was in the mail rather quickly. They even told me with my oven repair that they would cover the cost of the repair or let me put that amount
... view more
# 121576
Huger - SC 01-12-2018
Anasha Towles Huger SC
Posted On 01/12/18
Review No. 121522
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I love working with America's Preferred Home Warranty! I always recommend their service to all of my clients. I'm also a warranty owner myself and I absolutely love it!
# 121522
Lafayette - IN 01-09-2018
Leslie Matteson Lafayette IN
Posted On 01/09/18
Review No. 121354
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I appreciated your prompt response and quick resolve of my furnace not working the Friday before Christmas weekend. Because of your swift reply and assistance to accommodate the service company I was able to get the work done and corrected timely.

Thank you so much for ever.
# 121354
Avon Lake - OH 01-08-2018
George Avon Lake OH
Posted On 01/08/18
Review No. 121304
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
After moving to a new home 18 months ago, I got a new warranty as part of the purchase. Previously we had American Home Shield. Although they were OK, it is night and day compared to American Preferred. No more waiting on hold for 30 minutes and going through voice mail hell. I have had two claims at our new home. This company answers immediately with a live and very friendly customer service rep. Everything went extremely well and so far I can say I highly recommend this company. view less
After moving to a new home 18 months ago, I got a new warranty as part of the purchase. Previously we had American Home Shield. Although they were OK, it is night and day compared to American Preferred. No more waiting on hold for 30 minutes and going through voice mail hell. I have had two claims at our new home. This company answers immediately with a live and very friendly customer service
... view more
# 121304
Bowling Green - KY 12-28-2017
Jeremy Dawson Bowling Green KY
Posted On 12/28/17
Review No. 120640
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a Realtor, it can be difficult having confidence in recommending a home warranty company. With 17 years in this business, America's Preferred has been the best company I have ever used. They allow customers to pick their own contractor and respond in a timely manner. Any issues that I have had (I sell quite a few homes) have always been resolved very well thanks to Ken Sircy and his team. Thanks Ken for all your help!! view less
As a Realtor, it can be difficult having confidence in recommending a home warranty company. With 17 years in this business, America's Preferred has been the best company I have ever used. They allow customers to pick their own contractor and respond in a timely manner. Any issues that I have had (I sell quite a few homes) have always been resolved very well thanks to Ken Sircy and his
... view more
# 120640
Georgetown - KY 12-23-2017
Michael Smith Georgetown KY
Posted On 12/23/17
Review No. 120471
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Fast, easy, and no hassle. You can choose the company that you wish to service the problems. No problems resolving claims. Recommend
# 120471
Warner Robins - GA 12-21-2017
Cory Warner Robins GA
Posted On 12/21/17
Review No. 120417
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I was given a lot of run arounds with this company. I was told only half a parts cost was going to be covered because that was the national average for the repair cost, however their literature I was given does not state this other than the aggregate liability maximum. The price they were going to cover is not published anywhere. Representatives follow their script and do not stray.
# 120417
Chapin - SC 12-20-2017
Laurie Gantt Chapin SC
Posted On 12/20/17
Review No. 120341
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
APHW is the warranty company I prefer most for my Seller/Buyer clients! They provide great customer service in a timely manner. I would also like to give a shout out to our local representative, Andrew Moening. He is always there to assist or make a clarification or our behalf! Great Job!
# 120341
Douglasville - GA 12-19-2017
Willie Douglasville GA
Posted On 12/19/17
Review No. 120248
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I recently purchased a home in October 2017. I had some electrical problems that were causing my breakers to trip. After calling it in to APHW they did everything that could to help me! I spoke with several different people and they were all very friendly and helpful! I was able to get all the repairs needed completed very fast!
# 120248
Beavercreek - OH 12-02-2017
Ryan Voorhees Beavercreek OH
Posted On 12/02/17
Review No. 119280
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
APHW has been great to us! We get to choose our own contractor. They have always been very helpful! We also had one representative who went above and beyond to research one of our claims and made sure we were reimbursed more than we were initially approved for. I would recommend this company to any home buyer/seller/realtor!
# 119280
Grand Rapids - MI 11-30-2017
Stephanie Chun Grand Rapids MI
Posted On 11/30/17
Review No. 119095
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I work with America's Preferred Home Warranty a lot and truly appreciate their services. They are always quick to respond to any questions, have amazing customer service, and handle repairs in a timely manner!
# 119095
Anchorage - AK 11-14-2017
Yolanda Hornblende Anchorage AK
Posted On 11/14/17
Review No. 118436
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great customer service. Each claim is handled with care. The customer service reps were very informative and considerate.
# 118436
Phoenix - AZ 10-26-2017
Shyamal Mehta Phoenix AZ
Posted On 10/26/17
Review No. 117863
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have had home warranty through other companies in the past and have been with APHW for 2 years now. They are by far the best in my experience. I have an older house so you can imagine that repairs do come up. I bought the preferred upgrade and am glad that I did. Their service is awesome, always timely and most importantly they allow us to use your own contractors; not the cheapest (and most often inept) providers like other companies. I would whole heartedly recommend them! Also, a shout out to Sherry (customer service rep) who provided me with excellent service on a recent call . view less
I have had home warranty through other companies in the past and have been with APHW for 2 years now. They are by far the best in my experience. I have an older house so you can imagine that repairs do come up. I bought the preferred upgrade and am glad that I did. Their service is awesome, always timely and most importantly they allow us to use your own contractors; not the cheapest (and most
... view more
# 117863
Lexington - KY 10-11-2017
Blaire Christner Lexington KY
Posted On 10/11/17
Review No. 117079
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
America's Preferred is always easy to deal with and provide thorough, quick customer service. I wouldn't use anyone else!
# 117079
Columbia - MO 09-16-2017
Steve Gaddy Columbia MO
Posted On 09/16/17
Review No. 116208
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I introduce Home Warranty to all of my clients. A company is only as good as the follow-up if needed. Never had problems whit America's Preferred taking good care of my people. After all, I recommended them and I need to know they will be happy with me for telling them about America's Preferred Home Warranty.
# 116208
Smyrna - TN 09-15-2017
Mark Woods Smyrna TN
Posted On 09/15/17
Review No. 116197
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Absolute best warranty company I have ever dealt with. Had 2 AC issues in less that 1.5 years and they fixed both with no problem or hassle. 5 Star service as well... Highly Recommend...
# 116197
Huntsville - AL 09-08-2017
V Newton Huntsville AL
Posted On 09/08/17
Review No. 115895
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My project was complex because though only half of the house electricity had failed, I was paying to have all of it replaced. APHW worked with me to identify the parts/labor that was covered -- and took several looks at it. In the end, I was very happy with the amount I received and the policy was certainly well worth it.
# 115895
Royal Oak - MI 09-08-2017
Dalton Royal Oak MI
Posted On 09/08/17
Review No. 115845
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Closed on my hose today and called for information on the Warranty and how it worked. Matt was very knowledgeable, and even double checked with a supervisor to verify information was accurate.

Did not have to submit a claim, but it is nice to know they are so responsive.
# 115845
Greenville - NC 09-07-2017
Marquerite Bond Greenville NC
Posted On 09/07/17
Review No. 115821
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
These were some of the most friendliest and most helpful people we've came across in a long time. Great customer service! Thank you again!
# 115821
Jackson - MI 08-23-2017
Nathan H Jackson MI
Posted On 08/23/17
Review No. 115132
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service was very well informed and polite. I am very pleased with this company and everyone I have had to talk to thus far.
# 115132
Greenville - NC 08-23-2017
Linda Anderson Greenville NC
Posted On 08/23/17
Review No. 115127
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have cancelled my contract with them because they are always looking for a reason not to pay. I upgraded to preferred status and they have denied my 2 claims so I will NEVER do business with them again.
I am better off paying out of pocket which is what I had to do anyway so why should pay them for nothing.
Company totally sucks
# 115127
APHW Customer Service
08-28-2017
Hi Linda,

We appreciate your feedback on your experience with customer service. Our Customer Care Department reviewed the claims and recorded calls for accuracy.

Unfortunately, after review we found the claims could not be approved following the terms and conditions of the Supreme Home Warranty Agreement. Although you have the buyers preferred upgrade, the fan motor is not listed a covered item. In regards to your dishwasher claim, your contractor stated that nothing had failed, just the motor stuck and he was able to unstick it. The Supreme Home Warranty Agreement covers items that are covered that have failed due to normal wear and tear. In this case there was nothing for us to approve.

We are glad we were able to approve your water heater claim, we are still waiting on the repair receipt so we can reimburse you.

Best regards,

David Parham
America’s Preferred Home Warranty
[email protected] | aphw.com view less
Hi Linda,

We appreciate your feedback on your experience with customer service. Our Customer Care Department reviewed the claims and recorded calls for accuracy.

Unfortunately, after review we found the claims could not be approved following the terms and conditions of the Supreme Home Warranty Agreement. Although you have the buyers preferred upgrade, the fan
... view more
Dayton - OH 08-23-2017
MC Dayton OH
Posted On 08/23/17
Review No. 115082
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Kelli B, a Customer Care Support Specialist, is phenomenal. We are so thankful she looked into and investigated the confusion between two different contractors. She was quickly able to rectify the situation. She always followed up voicemails and very curtous and kind, she treatese like a respectable human.

All the staff are very professional and help whenever they can. They even email you the claim number so you can quickly retreive before contacting them. view less
Kelli B, a Customer Care Support Specialist, is phenomenal. We are so thankful she looked into and investigated the confusion between two different contractors. She was quickly able to rectify the situation. She always followed up voicemails and very curtous and kind, she treatese like a respectable human.

All the staff are very professional and help whenever they can. They
... view more
# 115082
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