American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.3 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 7187
Total Quotes : 31737
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
Years In Business 45
BBB Rating A+
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)



Call Now for a Quote
 (877) 727-2781

Write a Review!

Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a two time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2015 and 2014. In 2014, AHS received the award for Best in Service and in the following year, the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards

Reviews & Ratings

Miami - FL 12-08-2016
MARLA MARTINOUS DOUGLAS DEWEESE,Miami FL
Posted On 12/08/16
Review No. 107504
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very satisfied with the most recent Service required. Very simple to request a service online. As promised contractor contacted me the very next day to set up the appointment . Contractor came and completed work as desired.
# 107504
Gloversville - NY 12-08-2016
BRIAN SCHULTZ,Gloversville NY
Posted On 12/08/16
Review No. 107503
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The process was timely and without and barriers. Our refrigerator was costly to repair so we were given a voucher option for a new one. The repairman and the AHS customer reps were outstanding!
# 107503
Bridgeville - PA 12-08-2016
DWAYNE GERLICH,Bridgeville PA
Posted On 12/08/16
Review No. 107502
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Air conditioner repair
Good experience with the repair. The serviceman explained everything being done and completed the repair in about an hour.
# 107502
Tampa - FL 12-08-2016
DENISE TIPTON,Tampa FL
Posted On 12/08/16
Review No. 107497
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very easy to submit a claim online. I've been exceptionally pleased with the vendors that are contracted with AHS.
# 107497
Loganville - GA 12-08-2016
GWEN CARR, Loganville GA
Posted On 12/08/16
Review No. 107496
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My most recent experience with AHS has been like all the others. Someone qualified got here as soon as possible assessed the situation, needed to order a part and eill be back this week to repair it. If it can't be repaired AHS will replace it.
I've had their service for 8! Years and it's always been reliable consistent and excellent
# 107496
Johnstown - PA 12-08-2016
BILLY BELL, Johnstown PA
Posted On 12/08/16
Review No. 107493
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Received a phone to schedule to resolve my issue very quickly after submitting my claim online. Contractor was was time, very friendly, and resolved my issue quickly.
# 107493
Knoxville - TN 12-08-2016
BARBARA MASON,Knoxville TN
Posted On 12/08/16
Review No. 107485
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The repairman was prompt and knowledgable. He went through several steps to be sure the problem was fixed and gave me valuable information about maintenance of my garage door and opener.
# 107485
Hacienda Heights - CA 12-05-2016
Jim Hartman,Hacienda Heights CA
Posted On 12/05/16
Review No. 107444
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We had a bit of a misunderstanding in the beginning, but American Home Shield cleared that up and have been very prompt and reliable since.
# 107444
Terre Haute - IN 12-05-2016
CINDY BIGEH,Terre Haute IN
Posted On 12/05/16
Review No. 107443
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I would say the service was handled professionally and timely from the first phone call through to the last visit.
# 107443
Lilburn - GA 12-05-2016
GEORGE PARKER, Lilburn GA
Posted On 12/05/16
Review No. 107442
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Ever thing was done right the service tec was knowledge of my air con and fixed the problem very satisfied
# 107442
Wilkes Barre - PA 12-05-2016
ORLANDO OROCHENA JR,Wilkes Barre PA
Posted On 12/05/16
Review No. 107439
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The contractor was very professional and most important knew exactly what needed to be done in order to resolve my problem (washing machine). His business clothes and attitude were super good.
# 107439
Newton - KS 12-05-2016
TRACI ZAUNER,Newton KS
Posted On 12/05/16
Review No. 107438
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had my drains cleaned out, my water heater replaced and a new toilet. 3 times in total I have had Mario out to fix my problems and he was amazing. He was always very professional and polite. The jobs that he did were fix correctly and he was very knowledgeable on what he was doing. Mario is an amazing hard worker and I appreciate his hard work.
# 107438
Aurora - OH 12-05-2016
AIDA RAMIREZ,Aurora OH
Posted On 12/05/16
Review No. 107436
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They contacted me in a timely manner. I was called right away by the contractor and able to get a quick appointment. At the time of the appointment he arrived when he said he would. Very polite ans explained the details of the problem. He was able to fix it the same day.
# 107436
Buffalo - NY 12-05-2016
JOSEPH DEPALMA,Buffalo NY
Posted On 12/05/16
Review No. 107434
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Always on time, always resolves my problem. Customer service is exceptional and contractors sent are professional and always leave my home clean and orderly.
# 107434
New York - NY 12-05-2016
SHAFNEE CANNON, New York NY
Posted On 12/05/16
Review No. 107433
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Omg!! Everyone was so nice and efficient. Discount Contractors were the best!!! He was very polite and professional. He fixed both my kitchen faucet and toilet with ease.
# 107433
Savannah - GA 12-05-2016
JOYCE REA,Savannah GA
Posted On 12/05/16
Review No. 107431
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been really pleased with the professionalism and promptness of my most recent dealings with your contractors. Although, in the past, I have one or two I really did not want working on my issues and asked for alternate individuals. Thus far, I have not complaint.
# 107431
Lufkin - TX 12-05-2016
DONALD THOMAS,Lufkin TX
Posted On 12/05/16
Review No. 107429
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The AC service member sent by AHS did a great job. He was courteous, fast and provided excellent communication.
# 107429
Prophetstown - IL 12-05-2016
KARLA WILSON,Prophetstown IL
Posted On 12/05/16
Review No. 107428
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had an AC problem, it wasn't getting cold. I called AHS and within a day or two, I had a serviceman out to see what was taking place. By that afternoon, my home was cool.
# 107428
Prophetstown - IL 12-05-2016
KARLA WILSON,Prophetstown IL
Posted On 12/05/16
Review No. 107427
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had an AC problem, it wasn't getting cold. I called AHS and within a day or two, I had a serviceman out to see what was taking place. By that afternoon, my home was cool.
# 107427
Homestead - FL 12-04-2016
Ernesto Quidgley II,Homestead FL
Posted On 12/04/16
Review No. 107424
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I made my appointment online without a problem and called the 800 number to change the contractor. The only question asked was why, and it was promptly done while I provided the reason. The central AC contractor was timely, knowledgeable and organized. He was also very courteous and remembered having been to my home before. He resolved my issue on one visit. The 5th star would come when my central AC is repaired once and for all. view less
I made my appointment online without a problem and called the 800 number to change the contractor. The only question asked was why, and it was promptly done while I provided the reason. The central AC contractor was timely, knowledgeable and organized. He was also very courteous and remembered having been to my home before. He resolved my issue on one visit. The 5th star would come when my
... view more
# 107424
Greenbrier - AR 12-01-2016
Alan Sabolic,Greenbrier AR
Posted On 12/01/16
Review No. 107378
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Everything went great, I've never had a problem with your company or the contractor's you send in 15years. And they will explain to me what the part does. So I also learn from them.
# 107378
Aurora - OH 12-01-2016
Kay Chapman,Aurora OH
Posted On 12/01/16
Review No. 107375
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience was very positive. The contractor was friendly, timely, professional, and left my home as clean as when he entered. He replaced my water heater which had rusted through and flooded two rooms. I did not have to argue to get a replacement rather than a repair and there was no unexpected cost or delay in service.
# 107375
Saint Paul - MN 12-01-2016
Judith Johnson, Saint Paul MN
Posted On 12/01/16
Review No. 107374
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The few times that I have used this service, I have had no complaints as for as being on time, customer service or cleanliness!
# 107374
West Covina - CA 12-01-2016
KENNETH WILLIAMS,West Covina CA
Posted On 12/01/16
Review No. 107372
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My call was about a busted up washer evryone from AHS to the company who brought the new washer in and hooked it up for me was very polite and professional in nature. Job well done.
# 107372
Macon - GA 12-01-2016
JENNIFER REYES,Macon GA
Posted On 12/01/16
Review No. 107370
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
You guys made getting our AC fixed simple as 123! We appreciate the explanation about everything beforehand.
# 107370
PreviousNext

Rate this company

Let's keep things clean!

We will not allow short or abusive comments. Existing customers post reviews and companies respond. Contractors must post the reviews at vendors area or contact ahs.com directly.