American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: [38] 37 36 35 34 33 32 31 30 29 28 … 1 » Show All
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I have had two repairs this year and both were hell to get taken care of. It took 2 months to repair my dryer because AHS made me go though 3 different service companies who were all worthless. Now my refridgerator is broken and I have had to take off work 3 different days to wait on a contractor and 2 weeks later they still haven’t been able to have it fixed. When I call customer service they just transfer me around to different people and never solve anything. I garuantee that I will NEVER have an account with them again and I will make sure everyone I know stays away fromt hem as well.
We had AHS for over a year and were due to renew but we decided against it. Mainly because of a situation I encountered with my hot tub. I had a couple of small repairs with my pool pump etc. None were very complicated. A heater circuit board malfunctioned on my hot tub/spa and AHS sent a repair person out he checked it told us he would find the part and call us back when it arrived. We waited Weeks and tried calling him back he never called back. We called AHS and they stated the company stated they could find the part. SO my husband searched for the part. He found it, called AHS back told them where the part could be found (the cost was $500). They claimed that none of their service companies could order through their catalogs so we would have to buy the part then pay someone else to install it. Then ask AHS to reimburse the repair. If your repair is too costly, AHS will do everything in their power to avoid having the repair done. The service they provide is not worth the hassle. If I wanted to pay 750 to have things repaired why would I have a home warranty policy?
I received outstanding assistance from mike in resolving what started out to be a problem.
American Home Shield is a terrible company! Do not sign up with them! My A/C broke 2 month after I bought my current home and the AHS warranty came with the house. The contractor they hired to fix my A/C did not install the new parts correctly and 15 months later, my A/C broke again. Called AHS and was told compressor was not in, part on back order, and had to go through another distributor. No one at AHS or the contracting company returns phone calls. It’s been a month and I still don’t have working A/C. Took the contracting company 1 1/2 weeks to submit paper work to AHS for the compressor. When I asked why it taking so long, no one could tell me. There is no one point of contact to talk to for help with this issue. I have called them every day to get updates and when the part finally is in, AHS tells me I have to pay an additional $100.00 for removal of the old compressor and for fluid on a part that wasn’t installed correctly the first time! This was never mentioned to be when I first made the service request and was only informed of the $60.00 deductible. No compensation was given to me for 30 days without working A/C in 90+ degree heat and no upper level management would talk to me to try and resolve this issue. They lack in quality, caring customer service and AHS does NOT communicate at all with their customers regarding service request status. I will NOT be renewing my contract with them and would not recommend them to anyone!!!
We had American Home Shield for quite a few years, mainly because our AC units broke down a lot and we wanted the protection to avoid a major expense of replacing them. Despite numerous breakdowns, and comments from repair people that the units had major problems, AHS would never replace the units. One time one unit had a small explosion that left a black mark up the side of our house. Still,no replacement. With other appliance repairs they would often find a way to deny the coverage. Service response times were slow – 3 or 4 days typically. A year ago I decided to spend $17,000 on new AC/Heating units. The $1500 federal credit was one incentive, but the biggest reason I decided to buy new units was for the pleasure of canceling AHS. When I called to cancel they offered me incentives to stay, but it was with great pleasure that I told them no thanks. AHS is up there with the worst companies I have ever had the misfortune of dealing with.
These guys are frauds. My home warrant has been used twice. Once for an air conditioning compressor another time for a condensing coil. I was charged $60 for each service call plus a $400 disposal and removal fee!!! It’s in the fine print. So for these two jobs I paid $920 — not the Warranty I understood I bought. In addition you will have no control over who is assigned to do the work. The first A/C couldn’t even diagnose the problem I myself had diagnosed before they came. Luckily Home Shield send out a second person but fought me on that who identified my problem. Stay far away. There’s a reason they are a big company — they make lots of money off the consumer.
Our AC was leaking all over our ceiling. Called AHS, they sent someone the same day. The tech said we needed a new AC Coil. He said it would be about a week for AHS to approve the part since it was a $1200 part. 45 days later and in the middle of a wonderful Bako summer 100+ degree days and calls every day to AHS. They finally approved our AC to be fixed. When we called to see how they would make this situation right they agreed to send us our $60 service fee back that was a month ago.Now they wont return our calls. I have a feeling we wont see it. Don’t use this company. We gave them a chance to make the situation right and they couldnt even do that right. We are definately not renewing and are researching a better Home Warranty Co that can actually meet their customers needs.
I like many others would not recommend AHS to anyone. I submitted a claim more than 6 weeks ago in regards to my washing machine. One Vendor came to my home charged me 95.00 and did not fix my washer…call the vendor back and got the run around…long story short another Vendor Ventrite appliance has the claim now…I am going on my 3rd visit from this Vendor…Apparently AHS does not care about Customer Satisfaction or the Vendors that they hire….they have sent several Technicans to my home and the technicians DON’T have a clue as to how to fix my WASHER…to say the least AHS only cares about the almight DOLLAR….very disatisfied with this company and thier vendors. I will NOT be renewing my contract….
AHS was called when our air conditioner was broken. They sent someone out by 11:00 to look at it. This was to be treated as an EMERGENCY as my mother-in-law who is 82 lives with us. The part came in the next day and was fixed the same day. Five days later, the compressor went out and it took them a week to get the part. We had to move to a hotel room and spent over $500 plus my husband & I took off two days of work to try to get this taken care of. We were told it would be in Friday, then Monday, I felt like they continued to lie to us. We felt like our hands were tied and there was nothing else we could do. I felt like they were pushing us to get it fixed on our own so they would not have to pay. I am not happy with this company and plan to take further action to see that others do not have to go through what we did. I felt like having a home warranty was a safeguard and I wouldn’t have to worry about this but dealing with AHS was my WORST NIGHTMARE!!!!!!!!!
I placed a service call on Sunday August 16, 2010 for an air conditioner unit. I was advised by AHS that this is considered an emergency request due to over 100 degree temps in TEXAS. The repr. Advised she would locate a company and call me back…she never called me back. Sunday at 6pm I called AHS and was advised they will try to locate a company on Monday. Finally after 5pm a technician from ARS in Dallas Texas arrived (temp inside 104) he was totally drenched after coming out of the attic and diagnosing the problem. I was advised a motor/fan would have to be ordered …technician phoned Tuesday advised the part has been ordered and he would like to svc.the unit early am because of the heat. It is now 9 days later and no service as of yet. ARS Roto Rooter of Dallas has not kept any appt. and technician arrived 8/23 with no parts and no clue what the problem/diagnosis is. I have called AHS on several occassions documented each call! and to no avail have they tried to assist me as a loyal or valued customer (what a joke) it is now August 24 and the temp inside the home is 104 ARS called at 728 pm and advised the technician did not have the part on his truck but could come out tommorrow. I hung up and immediately called AHS they put me on hold and than the very rude Floor Manager advised me”we have done all we can” the company (ARS) is working with you they will be at your home tonight with an hour. Or two and will stay as late as possible to get the job done. BTW AHS authorized me 60 to go buy something to keep the house cool (where and what can u buy for 60 to cool 1700 sq. Feet) I’m done and frustrated have and will continue to advise anyone who will listen to stay clear of this company. If your contract is up for renewal cancel in advance and shop around for better service. I’m stuck with them until Dec.!!! In closing please note not one time did AHS apologize to me for this matter and have insisted the company cannot cancel the call with ARS and find aother air conditioner company in Texas. I’m signing up for Tweeter so that I can share this story and save someone this nightmare of a company, yes, American Home Shield.
Save your money folks, this company is a freeking rip off, called twice, the first time “it was not covered”, second time, they sent some jackass to unclog the drain in the basement, he stated it was “toxic black mold” and left without doing a thing. I called AHS to complain, they state, if he gets there, he gets the money, if you want them to come back, guess what, another $60.00. When the warranty runs out, I will not be renewing, I wish I had seen the reviews prior to signing up!
I literally had to request the technician they sent from ARS to leave my house. They told me I need to order a part because my water heater was still under warranty withe manufacturer, so I did. The ARS tech claimed it was the wrong part and refused to put it on. I told him to get out, and I’d fix it. I installed the part the manufacter sent and the water heater has worked fine ever since. Now it is time to renew my contract, and AHS refuses to put into writing that ARS is not allowed to come to my house. They tell me they have notes on my accountn and will not send them, but they refuse to put that in writing which does not make much sense. So, I’m changing warranty companies.
I have used AHS on several of my rental properties. Purchased for the “peace of mind” factor. So long as there are no problems you will have the peace of mind advertised. However, AHS has used the “improper” installation, failure to provide maintenance, or misdiagnosed the problem on each and every service request made. If AHS will accept your home with pre-existing issues, it is a misleading policy. As a homeowner, we contact reputable companies to install or provide maintenance yet when we later have a problem, are told the previous contractor didn’t do the work correctly. AHS’s objective is to collect your annual contract fee and seek out a loophole to avoid fulfilling the INTENT of the contract.
In one incident, I had a HVAC installed brand new in 2000, called AHS for a expansion valve failure. The first company that arrived, replace another part; the problem continued. I called again, and found they had documented the HVAC as an oil burner; so they sent out another company. This one diagnosed the expansion valve but was told the original install was improperly done, ergo, the cost of repair would be out of pocket: $600. I called the original installation company to replace the valve: diagnosis: not improperly installed, expansion valve failed; $400, out of pocket. I called AHS, complained and they said to send the bill to them to reimburse it, but you guessed it: refused to be reimbursed, once they got the invoice. A total RIP-OFF Company.
I have AHS on a rental property. I have called them out for plumbing and AC issues. The plumbing issues was not an emergency and the technicians took forever (couple of weeks) to fix my problem (They forgot to order the part). AHS paid for it aside from $60 deductible. My AC went out and the tech came and replaced a capacitor fist to see if that was the only issue. He came out a few hours later when it had “cooled” off and determined it was the compressor. This was on a Friday. He and AHS said that little could be done until Monday when the parts warehouse opened. Part ordered Monday, picked up on Tuesday, installed on Wednesday. The AC is working and I paid the deductible and disposal fee of $180 vs $800 for a compressor. Overall, service can be slow, but so far it has worked in our favor. Definitely recommend for older homes.
I never review anything, but AHS is so bad I felt I needed to make other people aware of how horrible they are.
AHS has been absolutely horrible to deal with during every single issue we have had. We had a home warranty included with the sale of our house, so we had no choice in picking the vendor. Long story short, they use the cheapest repairmen they can find, who do questionable work, and then claim ignorance when things go wrong. The first tech they sent out to “repair” our air conditioner ended up over-charging the freon charge by a large amount (the next tech to come out noticed immediately). Since this first “fix”, we have needed repairs for 4 separate components of the unit, and AHS has been horrible to deal with each time (long response times, taking forever to get each part, having to get different techs, etc). It has become obvious the first repair caused the damage that resulted in all the other major components failing, however they will do nothing to help. Their final “cash in lieu” offer was pathetic at best ($500 to replace an air conditioner?), and you need to speak with 5 different people in order to get someone to respond to your claim. Look elsewhere for a warranty.
Ok, this is my first review of the AHS company. I am a new customer. My policy was effective August 1st. The reason I am doing this is because of all the negative reviews here. I had a positive experience, so I thought I would share. As I said, I am a new customer and within just a few days of my policy taking effect, my garage door opener stopped working. I entered my service request online and got a call within 20 minutes from a contractor. We set up a time for them to come the next day. They showed up on time, but could not fix the problem, said they had to order parts and will be back in a few days. They called the next day and setup another service call visit at which time they installed a new garage door opener, included 4 remotes and a key pad. So far I am very impressed. People that write these reviews are mostly the ones that have had a negative experience. Most people that are happy with the service do not take the time to get online and review the product. The reason I did is because after I read most of these reviews, I was terrified of what I got myself into. I know replacing a garage door opener is not the same as the air or heat, but a positive experience I had was worth sharing. I will be back next time I have anything fixed, or not
.
Oh, the reason I have only a 3 on the Customer Service is because I didn’t use them, I used online service request process. So I really have no rating of the Customer Service yet.
If you are disgusted with AHS’s business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)….
Here’s some info:
If you’re seeking CEO David Crawford’s voicemail – here’s how.
Dial 1-866-305-0259. When the phone system says “Thank you for calling American Home Shield…. please enter your Representative’s Extension” –
DO THE FOLLOWING:
Enter Ext. # 1000
The Greeting will then say: “Welcome to Avia Messaging, please enter the mailbox # of the person you are calling…. IF YOU DON’T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME”….
After that sentence, IMMEDIATELY PRESS STAR (*) – then spell David Crawford’s LAST NAME:
just input, “CRAW”…. you will then be taken to: DAVE CRAWFORD’S VOICEMAIL….
Kindly leave your message.
If you want to call bluff – redial the 1-866 number above, go to Ext. 1000 and then input Judy’s Extension “2100″ (Judy Peedic – The Executive Assistant to David Crawford) – it will take you to her voicemail (or she will pick up) – so the Avia Messaging System is that of AHS…
Also, another Executive Assistant to David Crawford is a person by the name of “Matthew Boyd” his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).
I hope American Home Shield makes right on alot of the breach of contract issues…
PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!
We will NOT be renewing our home warranty with AHS. We live in Alabama and our A/C has gone out twice this summer. The first time, it took 3 days to get the company to come out to our house. We paid $60 for the guy to come out, tell us they did not make parts for our unit anymore, but that he’d fixed the problem using a rock. Seriously. However, our AC worked…and we were happy. (3 days of 100+ weather and no AC!!). This week, our AC went out again. Different problem this time. We submitted a request, but the company contracted did not call us back. I called multiple times and finally had to call AHS and have them call. I asked AHS if there were another company we could use. The guy I talked to refused. The company can not come out until Monday. It’s Thursday and 90+ degrees outside with outrageous humidity. I’d call that a pretty dangerous situation. We ended up calling another company in the area who came out and fixed the problem THIS AFTERNOON. This company is insured, highly rated, and professional. The guy that came made a comment that they agree to work with AHS, but very rarely get calls from them. This is because AHS will ONLY use this terrible, redneck, unprofessional shop that will not return phone calls. They are not even bonded or rated at all. We cannot believe that we pay to have someone do as much as possible to keep us from being helped.
I called out AHS to repair my pool pump. They sent out Perfect pool LLC located @ 7655 E. Evans RD #1 Scottsdale AZ 85260. The guy from the corrupt company came out. Looked @ the pump. Didn’t check the filter are timer to see what was causing my pool water not to be sucked up into the pump. The pool tech poured chemicals into the pump. Told me the pump had a small amount of rust on it. The techs diagnosis was presumptive, because he didn’t check my timer, my pump, or filter. He did a visual check of my equipment. AHS stated the tech said the pool pump was rusted, because of a chemical imbalance. That is presumptive, because he had not taken the equipment apart. I called http://www.azroc.gov and filed a complaint, because the tech AHS sent out added chemicals to my pump to cause the PH to be off. I received a reply back from ROC with the contractor telling ROC something different than what I heard from AHS. The tech told ROC my pump was completely rusted out from a lack of maintenance. I feel AHS is a completely corrupt company, not just because of the fraudulent REASON THEY USE TO DENY claims, but their contractors corporation set up are created to hide other corporations. Like Perfect pool LLC in Arizona has set up multiple corporations using the same qualifier Joseph Garza to establish different corporation to do work under or bill under. Perfect Pools LLC ROC # 253203 C-6 link to ROC http://az.gov/ivrx/details.cfm?license=253203
Joseph Garza is linked or established each corporation that he can bill as a different corporation. Corruption like this has to be stopped by Arizona ROC. AHS has a responsibility to its customers to check out the qualifiers on a corporation and the contactors number to see if they are linked.
AHS doesn’t seem to care that the first and second diagnosis are linked in business relations. So as their customer you have to watch out, because they wont give you a real second diagnosis to dispute the first claim denial.
PHITI INVESTMENTS LLC MEMBER 10010 E RIDGERUNNER DR SCOTTSDALE,AZ 85255
8111 E INDIAN BEND RD SCOTTSDALE, AZ 85250
8111 E INDIAN BEND RD SCOTTSDALE, AZ 85250
&
Demcor Investment Holdings LLC
COSTAS DEMTRIADES MANAGER 10010 E RIDGERUNNER DR SCOTTSDALE,AZ 85255
&
Nico Holdings LLC
CHRIS NICOLOPOULOS MEMBER 8115 E INDIAN SCHOOL BEND RD #119 SCOTTSDALE,AZ 85250
are also
Perfect Pools LLC
7655 E Evans Rd Ste 1
Scottsdale, AZ 85260-6926 Phone: (480) 656-2984
253203 C-6
Phiti InvE INDIAN BEND RD SCOTTSDALE,AZ 85250
COSTAS DEMETRIADES estments LLC
SANDHURST FINANCIAL SERVICES L MANAGER % CHRISTO DEMETRIADES 8111 MEMBER 8111 E INDIAN BEND RD SCOTTSDALE,AZ 85250
% CHRISTO DEMETRIADES 8111 E INDIAN BEND RD SCOTTSDALE, AZ 85250
R B N B LLC
7645 E ANN WAY SCOTTSDALE, AZ 85260
CHESTER & SHEIN PC
GAINEY RANCH CORPORATE CENTER 8777 N GAINEY CENTER DR #191 SCOTTSDALE, AZ 85258
RYAN LYDDON BAXTER MANAGER 10324 W LUKE AVE GLENDALE,AZ 85307
RYAN L BAXTER TRUSTEE MEMBER THE BAXTER FAMILY TRUST 7645 E ANN WAY SCOTTSDALE,AZ 85260
SANDHURST FINANCIAL SERVICES LLC
8115 E INDIAN BEND RD #119 SCOTTSDALE, AZ 85250
CHRISTO DEMETRIADES MANAGER 8115 E INDIAN BEND RD STE 119 SCOTTSDALE,AZ 85250
DEMCOR INVESTMENT HOLDINGS LLC MEMBER 8115 E INDIAN BEND RD STE 119 SCOTTSDALE,AZ 85250
CHESTER & SHEIN PC
8777 N GAINEY CENTER DR #191 SCOTTSDALE, AZ 85258
DAVID E SHEIN
8777 N GAINEY CENTER DR #191 SCOTTSDALE, AZ 85258
DAVID E SHEIN PRESIDENT 4524 E PEBBLE RIDGE RD PARADISE VALLEY,AZ 85253
MARK D CHESTER SECRETARY 11231 E SORREL LANE SCOTTSDALE,AZ 85259
DAVID E SHEIN DIRECTOR 4524 E PEBBLE RIDGE RD PARADISE VALLEY,AZ 85253
MARK D CHESTER DIRECTOR 11231 E SORREL LANE SCOTTSDALE,AZ 85259
COSTAS ENTERPRISES II, L.L.C.
16845 NORTH 29TH AVENUE STE 1 PMB #213 PHOENIX, AZ 85053
JEFFREY A KATZ PC
3636 NORTH CENTRAL AVENUE STE 700 PHOENIX, AZ 85012
ATHENA COSTAS MEMBER 1008 HARLAN DRIVE SAN JOSE,CA 95129
ATHENA COSTAS MEMBER 1008 HARLAN DRIVE SAN JOSE,CA 95129
JEFFREY A. KATZ, P.C.
% JEFFREY A KATZ 3636 N CENTRAL AVE #700 PHOENIX, AZ 85012
3636 N CENTRAL AVE #700 PHOENIX, AZ 85012
JEFFREY A KATZ PRESIDENT/CEO 3636 N CENTRAL AVE #700 PHOENIX,AZ 85012
JEFFREY A KATZ DIRECTOR 3636 N CENTRAL AVE #700 PHOENIX,AZ 85012
I was told to write a complaint to Address: AHS Attention: Complaints PO BOX 849 Carol Iowa 51401. To let them know about the contractors business structure and Moral Turpitude!!
If my comment is over negative it is because it can be proven by just looking up the corrupt contractors they sent to my home under their warranty.
I called out AHS to repair my pool pump. They sent out Perfect pool LLC located @ 7655 E. Evans RD #1 Scottsdale AZ 85260. The guy from the corrupt company came out. Looked @ the pump. Didnt check the filter are timer to see what was causing my pool water not to be sucked up into the pump. The pool tech poor chemicals into the pump. Told me the pump had a small amount of rust on it. AHS stated the tech said the pool pump was rusted, because of a chemical imbalance. I called http://www.azroc.gov and filed a complaint, because the tech AHS added chemicals to my pool to cause the PH to be off. I recieved a reply back from ROC with the contractor telling ROC something different than what I heard from AHS. The tech told ROC my pump was completely rusted out from a lack of maintenance. I feel AHS is a completely corrup company, not just because of the fraudulent REASON THEY USE TO DENY claims, but their contractors corporation set up is covered by other corporation. Like Perfect pool LLC in Arizona has set up multiple corporations using the same qualifier to to establish different corporation to do work under or bill under. Perfect Pools LLC ROC # 253203 C-6 link to ROC http://az.gov/ivrx/details.cfm?license=253203
Joseph Garza is linked or established each corporation that he can bill as a different corporation. Corruption like this has to be stopped by Arizona ROC. AHS has a responsibility to its customers to check out the qualifiers on a corporation and the contactors number to see if they are linked.
AHS doesnt seem to care that the first and second diagnosis are linked in business relations. So as their customer you have to watch out, because they wont give you a real second diagnosis to dispute the first claim denial.
PHITI INVESTMENTS LLC MEMBER 10010 E RIDGERUNNER DR SCOTTSDALE,AZ 85255
8111 E INDIAN BEND RD SCOTTSDALE, AZ 85250
8111 E INDIAN BEND RD SCOTTSDALE, AZ 85250
&
Demcor Investment Holdings LLC
COSTAS DEMTRIADES MANAGER 10010 E RIDGERUNNER DR SCOTTSDALE,AZ 85255
&
Nico Holdings LLC
CHRIS NICOLOPOULOS MEMBER 8115 E INDIAN SCHOOL BEND RD #119 SCOTTSDALE,AZ 85250
are also
Perfect Pools LLC
7655 E Evans Rd Ste 1
Scottsdale, AZ 85260-6926 Phone: (480) 656-2984
253203 C-6
Phiti InvE INDIAN BEND RD SCOTTSDALE,AZ 85250
COSTAS DEMETRIADES estments LLC
SANDHURST FINANCIAL SERVICES L MANAGER % CHRISTO DEMETRIADES 8111 MEMBER 8111 E INDIAN BEND RD SCOTTSDALE,AZ 85250
% CHRISTO DEMETRIADES 8111 E INDIAN BEND RD SCOTTSDALE, AZ 85250
R B N B LLC
7645 E ANN WAY SCOTTSDALE, AZ 85260
CHESTER & SHEIN PC
GAINEY RANCH CORPORATE CENTER 8777 N GAINEY CENTER DR #191 SCOTTSDALE, AZ 85258
RYAN LYDDON BAXTER MANAGER 10324 W LUKE AVE GLENDALE,AZ 85307
RYAN L BAXTER TRUSTEE MEMBER THE BAXTER FAMILY TRUST 7645 E ANN WAY SCOTTSDALE,AZ 85260
SANDHURST FINANCIAL SERVICES LLC
8115 E INDIAN BEND RD #119 SCOTTSDALE, AZ 85250
CHRISTO DEMETRIADES MANAGER 8115 E INDIAN BEND RD STE 119 SCOTTSDALE,AZ 85250
DEMCOR INVESTMENT HOLDINGS LLC MEMBER 8115 E INDIAN BEND RD STE 119 SCOTTSDALE,AZ 85250
CHESTER & SHEIN PC
8777 N GAINEY CENTER DR #191 SCOTTSDALE, AZ 85258
DAVID E SHEIN
8777 N GAINEY CENTER DR #191 SCOTTSDALE, AZ 85258
DAVID E SHEIN PRESIDENT 4524 E PEBBLE RIDGE RD PARADISE VALLEY,AZ 85253
MARK D CHESTER SECRETARY 11231 E SORREL LANE SCOTTSDALE,AZ 85259
DAVID E SHEIN DIRECTOR 4524 E PEBBLE RIDGE RD PARADISE VALLEY,AZ 85253
MARK D CHESTER DIRECTOR 11231 E SORREL LANE SCOTTSDALE,AZ 85259
COSTAS ENTERPRISES II, L.L.C.
16845 NORTH 29TH AVENUE STE 1 PMB #213 PHOENIX, AZ 85053
JEFFREY A KATZ PC
3636 NORTH CENTRAL AVENUE STE 700 PHOENIX, AZ 85012
ATHENA COSTAS MEMBER 1008 HARLAN DRIVE SAN JOSE,CA 95129
ATHENA COSTAS MEMBER 1008 HARLAN DRIVE SAN JOSE,CA 95129
JEFFREY A. KATZ, P.C.
% JEFFREY A KATZ 3636 N CENTRAL AVE #700 PHOENIX, AZ 85012
3636 N CENTRAL AVE #700 PHOENIX, AZ 85012
JEFFREY A KATZ PRESIDENT/CEO 3636 N CENTRAL AVE #700 PHOENIX,AZ 85012
JEFFREY A KATZ DIRECTOR 3636 N CENTRAL AVE #700 PHOENIX,AZ 85012
I was told to write a complaint to Address: AHS Attention: Complaints PO BOX 849 Carol Iowa 51401. To let them know about the contractors business structure and Moral Turpitude!!
If my comment is over negative it is because it can be proven by just looking up the corrupt contractors they sent to my home under their warranty.
Beware. The “cash back in lieu of repair” is not quite accurate. I had my washer/dryer break and after multiple failed attempts by AHS to repair it they offered me a cash replacement cost. Well, I’m selling my home and decided not to actually replace the appliances and just take the “cash in lieu” as advertised. After multiple attempts with AHS they are denying to pay me anything and I’m left with broken appliances and no cash. The “cash in lieu” is not really cash at all, its merely a reimbursement if you choose to purchase replacements yourself and can produce receipts. I thought this was VERY misleading and frankly dishonest.
For instance, if you crash your car the insurance company will give you a check to make any repairs you like, or not. I thought AHS worked the same way but they do not. They strongly advertise “cash in lieu” but in reality its “reimbursement for replacement”. No cash is ever issued to their customers for ANY reason, or so I was told. Don’t be fooled by the advertisement like I was.
The point is, if you expect that you can get cash for any of your replacements you would be mistaken. I can’t find the clause in the contract that states this but AHS attitude has been only one thing to me, they only care about the dollar and treated me like nothing but a number. Long story short, I paid into AHS for years and got nothing in return. I would not recommend using them, if you have the option, try someone else you might get better service, attention and an honest product.
Washer timer bad – Sticking and not advancing. Called AHS and repair man came (4) days later and said timer is bad – genius! Said he eould ordered timer and never called back. Got him back out and replaced timer – (14 days) New timer defective he said and now he broke old timer taking it out – No washer now. Ordered new timer for over night delivery and came back out and fixed unit (2) weks later. Many trip to laundrymat for house of (7) while poor service performed.
We first used AHS when we bought our first house because it was paid for 1 year. We used it once at that home and only had to pay $50 service fee at that time. Since then we have been in our new home for about 5 years and have used them maybe 4 times. Every time they come out to repair something, we have to pay the $60 fee and then either the item was not a covered item or additional fees were required. The most recent was the hot water heater yesterday. It was leaking, so they sent someone out yesterday. I planned on paying $60, but ended up paying another $445 for “code upgrades”. If I was able to dish out that amount of money at any time, I would not need a home warranty service. I am switching companies and will not recommend AHS to anyone.
I RECOMMEND ANYONE WHO HAS THIS WARRANTY GET OUT NOW, THIS IS THE WORST HOME WARRANTY COMPANY I HAVE EVER HEARD OF, IT IS A SCAM AND A RIP OFF, THEY WILL NOT REPLACE YOUR AIR CONDITIONER, THEY WILL SEND SOMEONE OUT WHO IS NOT QUALIFIED TO REPAIR IT MINE BROKE AND THEY FOUND SOME TECHNACALITY SO THEY DIDN’T HAVE TO REPLACE IT, BUT THEY WILL PAY I WILL TAKE THEM TO COURT, I HAD TO GO TO SEARS AND PAY FOR AN AIR CONDITIONER SINCE WE HAVE TO HAVE ONE PLEASE TELL ALL YOUR FRIENDS DO NOT GET AHS HOME WARRANTY
I HAVE HAD SEVERAL WARRANTIES FOR HOMES. AHS WAS BY FAR ONE OF THE BETTER. LET’S FACE IT. MOST PEOPLE THAT ARE SATISFIED WITH ANY COMPANY ARE NOT TAKING THE TIME TO FIND A COMPLAINT SESSION BLOG SO THAT THEY CAN RAVE ABOUT THE SERVICE. THESE PEOPLE THAT COMPLAIN ABOUT AHS ARE FEW OF THE UNSATISFIED CUSTOMERS. THERE ARE MANY SATISFIED THAT JUST DON’T TAKE THE TIME TO WRITE THE GOOD THINGS SO HERE I AM. THEY REPLACED MY ENTIRE AIR CONDITIONER AND WATER HEATER WITH A LITTLE OUT OF THE POCKET MONEY. IN THESE TIMES, I WAS VERY SATISFIED TO RECEIVE A 3200.00 JOB FOR MY DEDUCTABLE 60.00 AND A LITTLE POCKET MONEY OF 245.00 FOR UPGRADES. I AM VERY HAPPY TO FIND SOMEONE THAT STOOD BEHIND THEIR CONTRACT AND YES, IF YOU ARE RESPONSIBLE AND READ THE CONTRACT, YOU WILL FIND OUT THAT EVERYTHING IS NOT COVERED. YOU HAVE TO READ THE CONTRACT AND DON’T COUNT ON EVERYTHING THE REALTOR TELLS YOU. I HIRED MY REALTOR NOT AHS. THANK YOU