American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: [75] 74 73 72 71 70 69 68 67 66 65 … 1 » Show All
I had 2 small service calls on my AC/Heater in my first year, when it came time for renewal, my rate doubled +. Put some freon in my AC and fixed my thermostat!
If you ever plan on using the service you better start looking for a new company before renewal or save your money for an unexpected expense..
I am a 1 man electric & plumbing shop. Ark. Gas & Electric, Inc. P.O. Box 711 Greenbrier, AR 72058-0711 501-835-0760. These people have not paid a bill for over $1,500.00, I now have a supply surcharge of $50.00, plus an $880.00 Workers Comp. premium due as required by this company. Why don’t they pay their bills? Greedy Gusses!!!
Randy O. Bowling r.o.b./
I am a 1 man electric & plumbing business, I have done over $1,500.00 over the past 6 weeks for this company. They are giving me the runaround on payment. Now, I have a $50.00 surcharge on my supply house bill.
Randy O. Bowling Ark. Gas & Electric, Inc. P.O. Box 711 Greenbrier, AR 72058-0711 501-835-0760.
We signed up when we bought our house, knowing that there would be some issues that needed to be addressed based on our home inspection. AHS has repaired the things needed, no questions asked. One time, there were several things needing repairs (all plumbing) that were taken care of with one call, and one service charge. I’ve been more than pleased in this respect. When our A/C quit functioning, they sent out someone and repaired it (it took them 3 days to get it scheduled), but then within the allotted 60 day repair guarantee, the unit malfuctioned again. They covered the second repair, even though it was unrelated to the first repair, and didn’t charge me another service fee. My only complaint is that their cost of renewal is significantly higher than the first year price (by about $100), and they increased the price of service fee to $75 from $60. Not sure if this is routine, but the prices quoted online here are less than my cost to renew. I’m torn because they’ve done a great job, but wonder if I can shop around and find the same thing for a better price. As I look, it appears that several other companies are not as comprehensive, and thus are less expensive. At this point, I’m leaning towards staying with AHS, even though they are a bit more.
Home Shield service is horrible and the companies they choose are even worse! Recently called in about a trash compactor they sent out CPR service company out of Rockwall . Service tech said compactor needed replaced and would call it in, 2 weeks later no word. Called HS back and they had no record they called CPR to confirm spoke with them and HS said would send it to purchasing for new compactor. 1 Week later called HS and they had no record thought problem had been resolved. CPR said they now recommend another company take look at compactor. HS & CPR service both need resuscitation. Both willing to take your money put not preform!!!!
This AHS Company exist to rip people off. I just canceled my membership with them, because they are not transparent and when it comes to repair or replace your Unit, they will always say this is not covered under your policy. In fact, you need to have a service or maintenance contract for each unit (such as AC and heat unit, Water heater unit, etc) in order to be covered under there policy. I just had my AC heat unit, which is 19 years old unit, broken down, and the contractor Found out that the motor was burned out and as specified by the manufacturer that a service contract must be in place, which cost $ 210/year for each unit, in Order to be covered under the AHS warranty. So, I had to pay $ 2000 to fix it from my pocket. This is just one of the negative issues about AHS company, but I have experienced many similar issues like this with this company. So, in a nut shell, they are jusr ripping people off and I strongly do not recommend doing any business with such a company
I placed an order for a water stoppage and leakage, the technician came in ad cleared the stoppage but he left to contact the company to ask their permission to fix the leak, no one get back to us. The contract say’s if the problems fall on the same category, one service fee is enough, now they’re asking for another service fee. Their reason is when I placed order online I had to call them and RECONFIRM !!! very disappointed.
When I bought my house in January 2011 (1 year ago), my realtor insisted that I have a home warranty. She suggested American Home Shield. I couldn’t be more let down with the plan. The plan that I have claims to cover a list of items. I had to use my plan when I first moved in. We were having issues with our hot water pressure. The plumber arrived on time and was very nice and thorough with his explanation and service. We had to pay the plumber $60 just to take apart the faucet and explain what was going on (thorough but expensive explanation). After the explanation, we then had to buy the parts and pay for even more labor. In the end, we paid almost $400 (out of pocket, not reimbursed) to have our tub faucet replaced. Every time since the faucet repair I have had NO luck with coverage. Each time I have called to request service, I have been cut off before I could finish telling the problem to be told that “that is NOT covered by your plan”. I have called about my washer using cold water when it’s set to hot (I was able to fix that myself), my washer leaking water (I called MY OWN plumber who not only explained the problem but fixed it for a total of $60…sound familiar? That’s the cost for AHS to send out a repair man–not including the actual repair or parts) and my refrigerator (our own repair man came out & told us what was wrong for free). Overall, I do not recommend AHS. The customer service is not spectacular and they love to find a way NOT to cover your repair. I live in an old home (build in 1935) and the package did NOT pay off. It is not a good investment of an already strapped home buyer. I recommend finding your own repair company to rely on. They will treat you far better financially.
Have been with AHS for 11 years now. We had a leak in the Master Bath 5 years ago, it was like pulling teeth to have American Home Shield come out and fix it, to which they did not. Now here we are 5 years later same issue. A plumber came out right away, well within a week of the first call. They had to cut into the ceiling and quickly noticed the problem. They called to set up the work, to which American Home Shield told them they could not complete. That we had to have the original company Perfect Plumbing come out and see weather they made the mistake. Issue : they cut into the pipe when cutting hole in ceiling…Issue: caulked instead of using a gasket between the pipe and drain area. So, letting the and I quote “original company Perfect Plumbing come and see weather they made the issue” was the right thing to do. Neither Perfect Plumbing nor American Home Shield have come out or called and we are now going on three weeks here. Good thing we have a second bath to use
I would never advise the company, there have been many instances where they have fallen short of their duties. A phone call would be nice at this point.
We have had AHS for many years and always had prompt, quality service from local repair people. Recently we had a problem with our heat pump on a frigid Sunday morning. The inside temperature was in the fifties. We called AHS and they could not find anyone to come out that day. Therefore, they authorized us to find someone our self. After a few calls, we finally found someone willing to come out. They jury rigged the heat for Sunday and came back the next day with a replacement heat pack and controller unit. We paid $1100 and said to ourselves “Now we’ll see how good AHS really is about paying out of plan services!” To our surprise, less than two weeks later we got a check for the full amount. I highly recommend AHS for its service and peace of mind that it provides.
We have used AHS for almost 8 years, and this will be the last. Have experienced the same rude and unresponsive service technicians as everyone else. I wonder why you must elevate your request to a supervisor to get anything accomplished? At that, it is like pulling hen’s teeth. Everything is slowly repaired because they insist on ordering all repair parts – great for them, but not for you when it is 110 outside and your air conditioning is out for 2 weeks waiting on the part. OH, and then the part comes in and it’s the wrong one! OH, and then you find out that the part isn’t made any more and a new unit is required. In fairness, they did get the work completed after that diagnosis within 2 days, but that’s because AHS didn’t order the new unit. Our friends have been trying to get their dishwasher fixed for months. About 12 visits later, they are still hoping for a miracle. AHS is no longer responsive to their customers. Bottom line. We are taking our money elsewhere and advise you to do the same.
I have had AHS for years on two properties and services have definitely declined. Beware of the “premium” listed and what it actually covers. I pay over $400 for one property once you actually include the appliances that you want to be covered. Read the fine print in the contract MANY things are not covered and there is additional cost for others. Website is HORRIBLE for accessing and navigating. You have to put in your login/ password several times just to do what you want to do. (I’m an IT professional so it is not user error). Contractors selected often do not call, set up appts that they do not keep, etc. I am shopping for other coverage which is how I found this site. I gave them a 2 just because I have had some helpful customer service representatives but after spending hours on hold in total, that is little return. Do not choose AHS!
I have had nothing but excellent experience with AHS. I am a real estate agent and all of my clients get the warranty. For “homeowner in Manassas”, your representative is probably the same person I have. Try contacting her and I’m sure you will get your issue resolved. Her name is Donna.
I am on my 6th call for a main line plumbing call. They have not returned my calls as promised. They scheduled someone for 5 days out for what is an obvious emergeny. When I called to correct the problem they sent someone out that did not understand the problem and was not capable of fixing the problem. I was forced to pay the service price of $60 for someone to say they couldn’t help. I have been on hold all morning and they once again have not returned calls as promised.
we have had AHS for 10 month’s and anything we have had worked on has been like pulling teeth. There is always extra cost they try and come up with for instance our A/C cost us about 500.00 to have fixed when we had a 25.00 service fee, our hot water heater was a nightmare and we ended up calling and paying for it out of pocket and taking AHS cash out on it now we are having a problem with our motor on our bath tub and they want us to cut a hole in our floor to have it fix and thats not necessary either. We will not be renew with AHS in a few month’s. Stay as far away from this company as a can.
DO NOT BUY A WARRANTY FROM AHS. I can’t believe that after all the time I have wasted dealing with the repair of my microwave I am wasting more writing this. But, I want to make other home owners aware the collosal mistake it would be to entrust American Home Shield with the protection of your home.
Last Wednesday, 1/11/2012, our microwave stopped functioning properly. I called and asked to have someone come out. The first person they contacted doesn’t service Thermador microwaves (really, AHS doesn’t keep accurate records of the types of appliances that their service providers actually service? Phenomenal….). When they finally found another company that does (the third company they contacted) it was Friday evening and they couldn’t come out until Monday afternoon. The tech came out and assessed what the problem was, informed me that he would need to submit for approval and IF, mind you IF, they approved he would order the part which will take 2-3 business days to deliver, then he would call back and schedule a time to do the repair. He called AHS for approval who said that they wanted to request a second opinion- Section C, 2E of the contract permits this. This is the close of day 6. On the morning of day 7, not day 6 after they spoke with the tech in the middle of the afternoon, they submitted to have someone else come out and look at the microwave. The repair company they contacted doesn’t work on Thermador microwaves…but guess what? Per AHS’s agreement with service providers, they have up to, ready for this, 48 “business hours-that’s 3 DAYS- to respond. Livid at this point, my wife calls to find out what the situation was, and someone with equally poor English and grammar as the alleged supervisor who commented on a complaint on this website on 1/11/12 (“If you call yelling and shouting it will not get you know where.”…Hey Tam from Tennessee, here’s a thought…actually PROVIDE customer service and your customers wouldn’t yell) tracked down the lack of response from the second-opinion vendor, and resubmitted to….?…yet another tech who doesn’t repair Thermadors. I called, explained to a different superivor what was going on and she said, and I quote “What do you want me to do about it?”. For the record, Tam- the supervisor from AHS in Tennessee, yelling then did ensue when it appeared I was going to have to do this supervisor’s job for her, which was call the final repair service company in their rolodex to see if they 1. Repair thermadors, and 2. Could schedule an appointment for as soon as possible. I’m glad this company could do it because according to the supervisor I spoke to, it was their last chance. Otherwise they would have to submitt the request to “District” and have some one from outside my area take a look at it. I live in Chicago….there’s only 6 names in my area? The close of day 9.
Today is Day 10. I have an appointment scheduled for tomorrow, day 11. I found out after finally speaking to yet another service rep, Hannah, that the reason for the second opinion was to shop out the price of the repair. Not “was this the right method of solving the problem”. No, they’re shopping for price. Not taking care of the client first after 6 days, but instead making sure it makes sense from a P&L perspective.
Is my life incapacitated cause I don’t have a microwave? No, not at all. But I’d be happy to meet the entire service team in a dark alley for how angry this whole thing has made me. No ownership of the mistakes, service or communication breakdown. Not even an acknowlement that this is ridiculous how it all is going down. Instead nothing but rationalizations of “its in the contract” and “we’re within our rights”. Reading that something is in the contract and thats the way it is makes no one feel better. Just say “We’ll take care of it and make sure you’re family doesn’t have to wait any longer than they have to”, even if it DOES take two weeks. And the sad part about all of this is I actually upgraded to a better warranty last month after they denied a claim due to poor installation of a faucet on a house that I bought less than a year prior. I figured my problems would be solved if I had better coverage. No, and no.
So here we are today, day 10, still not fixed. Still no hope of a remedy. But I’m happy to report that this review will appear in every online review site on the web. This is going to become my new full time job. Educating consumers on the perils of doing business with AHS.
Be smart! Read your policy front to back before you sign up. Be smart! If you have a brand new home, don’t buy a home warranty. It’s unlikely you will come out financially on buying a warranty on new stuff. I sign up when the heat pump is 7 to 10 years old. It’s a gamble like all insurance. Be smart! If you can’t afford a $5000 plus heat pump if it tore up tomorrow and you’re going to have to put it on a credit card with 21% interest, buy a home warranty Be smart! AHS is fine compared to all the rest. If you luck up and get a new HP then you’re going to love them. If you didn’t get something new, you’re going to hate them. Be smart! Service is not going to be as good in rural areas because they have fewer service providers to choose from. Be smart! Expect to wait for major repairs or replacement. They buy HPs in bulk and have to get these shipped in from their storage facilities. They squeeze as much out of these service providers – so they are spread pretty thin. Service p. will likely be newer to the business which is why they are agreeing to take less $ for their services. You cannot expect a guy who is less experienced and who is servicing a lot of people to do as well as the guy who will charge you the going rate for an experienced guy – huge mark up here. Be smart! Expectations are everything.
After moving in, I had an electrical problem and called AHS for service. The first electrician was very unreponsvive and after a week and a half and several phone calls I finally reached him. He was very unprofessional and rude while trying to find a time to schedule. I called AHS to transfer service to another electrician. The second electricial scheduled quickly and was very courteous on site, yet seemed to go out of their way to classify as a pre-existing condition and did not qualify my problem for repair. Then quoted me an expensive option for repair if I wanted to pay out of pocket. I brought in two electricians outside of AHS and both told me this was simple component failure (breaker) and item that should have been covered when I read my contract. I called AHS to dispute since I had already paid the $60 fee and was told these two electricians were my only options. The Louisville Metro area has 1,000,000 + people and there are only 2 electricians they use in this area, and now I see why most qualified electricians will not work with them. I stated that I would cover the cost of repairs but would like my service fee refunded due to the scheduling problems and improper classification. I was transfered back and forth between claims and customer service with all representatives being very short and rude and just looking to pass me along to someone else. Finally just gave up and will eat the cost of repairs and $60 fee. A terrible experience with this company and some of the worst customer service I’ve ever encountered. Save your money for the cost of the repairs because AHS will not help you.
I honestly wish I would have read this reviews website before purchasing this warranty. My heating/AC unit had some damage on the bottom of the unit which in turn caused the unit to take longer to warm/cool my bonus room and my realtor whose trying to sell my house told me to has to be replaced, AHS sent out a serviceman from Forbes (in New Bern, NC) and he told me that he would replace it and I would recieve an appt for installing the new unit in 2 days. 1 hour after he left, i recieve a phone call from AHS stating the serviceman would not replace it since it is not normal wear and tear. I waited over 3 hours the next day from Authorizations specialists to overturn what the serviceman said, then another few hours to disconnect my service. Still waiting on my letter to recieve all the money I’ve been paying them which is over a years worth of money. This company is an absolute joke, never have dealings with them, they too will rip you off. I am in the military and you better believe I will spread the word about this horrible company to also include Forbes Heating and Air Conditioning. And this message for Tam from Memphis, you say you work for AHS and that if your nice you can hope for better satisfaction, I was nicer than Mother Theresa on the phone, and I’m still out a heating/air conditioner unit, so what now….beg?
If we could give them a negative rating, there wouldn’t be enough minus numbers to accurately rate AHS. Don’t even think about using this company!
I have to agree with most reviews as I have been a long time customer of AHS but the last few years, especially the last few months have been anything but satisfactory. It took them two months and repeated phone calls, to fix a dishwasher, and I have now been waiting a month for my washing machine to be repaired, again with many phone calls. AHS has sent out the wrong part twice and told me they would be placing my concerns with the review board – they would call me in 24 to 48 hours!! Think NOT — as a consumer I do have rights! I contacted the Virginia Bureau of Insurance to log a formal complaint regarding AHS. They did give me a phone number of a person higher up in the company who I did call and was told the review board would call today. We shall see, still waiting, but I am pursuing a full complaint with the Bureau of Insurance in Virginia regardless. Perhaps many of you should as well. In your contract there is a phone number for who to call outside of AHS if you have problems with them — it is under the Miscellaneous section labelled “Important information to contract holders”. Every state has an investigative board regarding insurance. Check it out, and maybe if enough of us file complaints AHS will be forced to change their manner of business.
This company will patch and jerry-rig solutions — anything but truly FIX the problem. They lied and delayed. It took six months, umpteen calls, etc., to get them to fix a problem; and even then, it wasn’t done correctly. I had been with this company for over 15 years and when I really needed their help and service, they did not treat me well. I did not renew my contract.
I purchased a home warranty when I purchased my house in April 2011 Contract #: 92034981. I have a heaing and air conditioner compamy that services my units. They came out 1-4-2012 and found a leak at my evaporator coil on my heat pump. I notified AHS about the issue and they made a service request and sent a company out that had no idea what they were doing. So I contacted them (Philip was the claim servicer with AHS) and they sent out another company (Oxford Heating and Air770-787-6870) on 1-13-2012 and they noted a small leak at the evaporator coil and would contact AHS about the repair. Philip drom AHS called me 1-16-2012 and said they would not be repairing because the unit was still operational and leak was to small. No where in my contract does it state that a small leak will not be repaired. I spoke with Mike at Oxford Heating and Air and said they would need to pull a nitrogen leak test and this would be about $500.00 to see exactly how big the leak is and Philip at AHS said they would not authorize the troubleshooting or repair. I then called and spoke the Aaron at AHS which is Philip’s supervisor and explained the issue. He said that he would take care of the issue. I then recieved a call from Philip again stating they would not authorze the repair because the leak is not big enough to cause damage to the atmosphere. I have had air condidtioning training and any leak should be repaired to keep it from getting into the atmosphere.
Without a doubt, the worst customer service experience of my life. We have been without heat for over a week in Michigan in January. The run-around and excuses never end and apparently no one is authorized to make a timely decision. Who do I submit my child’s doctor bills to now that he is sick from this whole ridiculous situation?
Steal dealing with a bill and here company that came to fix our dryer not only did he get paid from AHS but he also pocketed the money my husband gave him here. It is fraud and AHS doesn’t care. All I keep getting is a bill for the service fee. After our contact is up we are leaving this company. Worst experience of my life.