American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after...
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after...
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 625 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 625 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 26 … 15 14 13 12 11 [10] 9 8 7 6 5 … 1 » Show All
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AHS always tries their best NOT to honor the contract.
I received service for a built in microwave that stopped heating. I attempted to request service on-line, but a glitch prevented the request from going through. I had to call to request a repair and I was given the name of the repair service but I was not allowed to call the repair company myself, I had to wait for them to contact me. This was irritating as I happened to have the day off of work and hoped to make a repair appointment that day. Of course, the repairman called when I was out of the house and did not try calling me on my cell. When I did contact him I was able to make an appointment within 2 days, but if I had been able to contact him myself I might have been able to schedule a repair that day. Other than that, the repair went well, the part that needed replacement was under warranty so he replaced it immediately from his stock and had a new one sent to my home which he came and picked up to replace in his stock. He was quick and cleaned up the area he had been working in. I was satisfied with the repair and AHS service.
AHS is a joke! They would rather send someone out 20 times to repair the same thing and replace the same part than to just replace your item.
The rate has gone up a little in 3 years service. The technicians are adequate and fix the problem. Both times I’ve called in a tech was there within a day. Good communication as well. It would be worth the cost of the warranty if a major component actually went out (i.e., AC unit).
This is absolutely the worst, most unprofessional company that I have ever dealt with. On two separate occasions, I called in with a problem and both times I had to wait over a week for a service tech to show up. After several calls and being transferred around, no one wanted to take responsibility for the errors. Then, wanted to charge me DOUBLE for the service fee.
BEWARE of this company. You would be better off without a home warranty than to choose American Home Shield.
I like them and have not had a bad experience with them. They send technician on the same day and cover what they claim to cover. They even fixed my AC once even though their opinion was that the problem resulted from poor maintenance. This is my 3rd year with them and I am happy, especially in comparison to another company I used, NationWide Home Warranty which was a fraud.
Trying to get anything done with this company is worse than dealing with government employees
I have used American Home Sheild for several years and have never had a problem getting necessary repairs in a timely manner. My only complaint was the time my AC went out in the hottest part of our Texas summer, and they said it wasn’t an emergency. It was 3 days before a repair man came to the house. Otherwise, I just don’t like how the prices of the service visits keep going up each year…so I’m shopping around.
This company has done nothing but cause trouble for me over the last year. My first call concerned my air conditioning. The tech arrived at my house to fix the air conditioner, and all seemed well. However, I received a bill from the contractor a few days later. It turns out, AHS decided that the problem was due to “human error” from the previous owner and would not be covered. But, the contractor fixed the problem without informing us that we would be charged. Also, make sure that you realize that above ground spas are NOT covered under the warranty. We placed a $95 service call for our spa only to find out that it was not covered because it is above ground. So, we basically threw $95 out of the window. I will definitely not be renewing my contract with AHS.
It is always a hassle when repairs are necessary and they just keep raising their prices.
This company requires a great deal of follow up with every claim and their accounting leaves a lot to be desired — we were charged twice for the same claim which took more than 60 days to clear up. The contractors were not knowledgeable and never arrived within the given window (4hrs) of time. Also, it took 3 visits before the contractor finally resolved the problem. I would not recommend this agency to anyone because of the following reasons: they lack professionalism; they are not effective or efficient when resolving a claim; and their employees and contractors do not have good communication skills.
I have been a customer of American Home Shield since 2001. I have never had a major claim with them. Mostly plumbing, furnace, etc. Every time I have requested service they give me the run-around. The last time I called for a toilet repair- I did not hear from them for three days until I called them back. They stated they could not find a repair person, so I could just call someone myself, and they would reimburse me my costs. Isn’t that what I pay them for? And, my contract fee and service calls go up every year! It states their fee is $360- I pay $445.00 a year. They have horrible customer service, and they use the worst contractors ever. I would rate them a 0 if it was an option. Stay away from this company!! I cannot wait for my contract to be up, so I can choose another company!
My complaint has to do with something other than service. My home warranty is due to expire 3/20/09. I decided to renew it online at their website. I picked “12 monthly payments” and clicked submit. Wow that was easy. Not so much. I check my bank statement this morning and find out the charged me $511.00 last night, and put me in the negative $400.00. They charged me for a whole year, and to take the cake, they sent me a receipt via e-mail that said I picked to pay all at once!!! I most certainly did not. I have been making calls for 6 hours trying to get this resolved. I have spoken with them 3 times, once for 45 minutes WITH MY BANK REP ON THE PHONE! All AHS had to do was give my bank rep the 6 digit auth number they were given when they charged my bank card. This needed to be done by 2pm, and i have been calling since 7:30am. It’s now 1:45 and nothing has been done. This is the scam of all scams. I have month to month for 2 years. so now i have to eat over $100.0 in bank fees and apparently $511.00 because the people who work there have no idea what on earth they are doing. what a joke.
All service is good from the techs coming to my house. AHS is awful, they don’t want to pay to replace anything. They just keep taking money until people get fed up with the crap and cancel their warranty. They don’t care about the customer at all. Don’t buy it, just put money away every month to pay for repairs.How do I get out of this contract.
Their customer service is the worst I have ever came across. They argue over the phone when you complain of bad service. They don’t listen to a word that you say. We had hot water tank replacement using the warranty and it still is costing us out of pocker over $630.00. We ended up having to pay for my own plumber/ac service outside. The people that they sent wanted over $1200 to replace it. I told them to get out of my house and NEVER COME BACK!!!!!!!!!
the customer service is beyond poor. they argue over the phone when you complain of bad service. thier service providers are the worst.
i end up having to pay for my own plumber/ac service outside of the junky work provided. AHS is SO NOT WORTH THE MONEY. one of the worst companies out there!
Our last two service requests have been very disappointing. Issues include sending companies that did not respond in a timely fashion, to diagnostics being completely wrong! One such company told us we must break through the wall of our historic home to access electrical wiring that needed replacement. After careful thought, I called a company for a second opinion who came out and restored our electrical outage with no problem and no damage to our home! We have received no response from AHS regarding this problem. Now our water heater is out and the replacement cost is far less than the “extras” they are requiring us to pay. We are between a rock and a hard place. We will discontinue our service with this company.
Nothing but heart aches! They only contracted with poor quality companies who did not know what they were doing. If a company is good, they would not last long. They would turn down any claims if possible. If your water heater or air conditioner is not working, they would blame it on the home owners for not doing the routine maintanance in order to get out from paying for the service. If they have to replace anything, they would pay for the lowest possible prices and the owners would still have to pay a lot more to have them replaced. What a Scam! Shame on you, AHS. I believe this company will go bankrupt this year.
Warning!!! American Home Sheilds is the “worse” home warrenty company on the market!!! Their claim to be a home warrenty company is a “scam” and you will have no coverage to fix anything in your house! We have been trying since early October 2008 to get them to fix our air conditioning unit. We have called the company maybe 15 times and some of their “riduculous excuses” are the following: “the air conditioning part is being shipped, cannot fix the unit until it gets hoter outside, the men are on their way within the next 24 hours , etc.” the list goes on and on!!!
The drain in our master shower leaks through the floor into the garage ceiling. AHS sent ppl who did not fix the problem. They promised no further charge to send another tech, but charged us anyway, and the problem is still not fixed. We can’t request further service unless we pay the fee they unfairly charged us. To say “Home Warranty included” in your RE listing is a good selling point, but I can’t recommend you buy one of these warranties for your own personal use. Pay as you go for home repairs would make more financial sense.
I was given a terrible plumber who made a leak in my toilet worse. When I reported the problem to AHS, they claimed they could only send the same plumber out. The same plumber came out and reluctantly installed a new toilet which also leaked. This lead to water damage in my ceiling below the bathroom. Again i reported the problem to AHS and they insisted on sending out the same terrible contractor. I had to threaten to sue in order to get my leak fixed by a different contractor. I had to use my home owners insurance to fix the residual damage done to my house because AHS would not take responsibility.
I work for a plumbing company that is contracted by AHS. Originally thought to be a great way of contracting new business, we soon found that NOT to be the case AT ALL. The first thing we were told as contractor’s was the importance of collecting the $55 co-payment, before you even step inside the door or do any work of any kind. It is required that we call for authorization from AHS before doing any work and the work is so rarely approved, it generally just results in unhappiness on the part of the home owner and frustration on our end for not being able to provide the customer service we pride ourselves on being able to give to our own customers. We were also asked to give AHS lower rates since they would be providing us with such a large volume of calls. Again, NOT THE CASE. Because of the difficulty we have had in getting ANY money out of this company, let alone the money we have actually earned, we no longer accept service calls from them. It is our opinion that this company’s main concern is making money and definitely NOT helping unsuspecting home owners who believe they are spending their hard earned dollars on protecting their investments.
Buyers beware!! AHS pays it’s contractors a flat rate that don’t cover cost of doing professional repairs. Since we value our work and customers, we no longer can provide AHS service. All AHS cares about is the bottom line, not quality contractors. Most of these so called contractors work out of station wagons.
Tucson, AZ
I had AHS on five of my rental properties. I made a claim three different times on three different properties. 1st: They said they would not repair my HVAC unit due to lack of maintenance, I have maintenance records that proved since I owned the property showing where I maintained/cleaned it once a year. 2nd issue: 2nd property Dryer issue, they denied the claim & said that b/c I didn’t maintain cleaning the dryer exhaust vent they would deny replacing the dryer. 3rd one HW went out took my over 9 days to get replaced and had to send out 3 different companies to hook up HW heater. So please beware and read the fine print. I would not recommend this company they are really difficult to deal with and they go up on the rates every year.
AHS WAS CALLED OUT TO FIX MY HOT WATER HEATER DUE TO DECREASED WATER PRESSURE AND LITTLE OR NO HOT WATER. THEY SENT A PLUMBER OUT FROM MCCLELAN PLUMBING AND I MUST HAVE BEEN HIS VERY FIRST PLUMBING JOB EVER BECAUSE HE HAD NO IDEA WHERE TO BEGIN. NEEDLESS TO SAY HE COULD NOT FIND THE PROBLEM SO HE TOLD ME THE PROBLEM WAS IN MY PIPE LINES AND AHS WOULD NOT COVER THAT. A $55 SERVICE CHARGE WAS STILL PAID. ABOUT A DAY LATER I CALLED ANOTHER PLUMBING COMPANY IN BIRMINGHAM, AL TO COME OUT FOR THE SAME PROBLEM. HE FOUND THE PROBLEM WITHIN AN HOUR AND TOLD ME I NEEDED A NEW HOT WATER HEATER. I PAID HIM $910 TO TELL ME THAT. I LATER CALLED AHS BACK TO HAVE A PLUMBER COME OUT SO I COULD TELL THEM WHAT THE PROBLEM WAS. THEY CAME OUT AND CHARGED ME ANOTHER $55 SERVICE CHARGE TO BE TOLD THAT THEY WOULD NOT COVER THE HOT WATER HEATER BECAUSE IT WAS CORROSION IN THE PIPE THAT CAUSED THE PROBLEM. DEEPLY SADDENED, I CALLED ANOTHER PLUMBER OUT TO SEE WHAT HE COULD DO TO FIX THE PROBLEM WITHOUT ME HAVING TO PURCHASE A HOT WATER HEATER. HE FLUSHED MY PIPE LINES AND CHARGED ME $150. HOWEVER THIS DID NOT WORK AND HE LATER CHARGED ME ANOTHER $750 FOR A HOT WATER HEATER AND INSTALLATION. IT IS TERRIBLE FOR AHS TO HAVE PUT ME THROUGH ALL OF THIS TROUBLE AND STILL HAVE TO SHELL OUT A TOTAL OF $1920 FOR A HOT WATER HEATER THEY SHOULD HAVE PAID FOR FROM THE BEGINNING.!!!!