American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 38 … 16 15 14 13 12 [11] 10 9 8 7 6 … 1 » Show All
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Had two big problems with AHS in four months. We are currently looking for a new company. The water heater went out in December. They replaced it but the code upgrades were not covered. They refused to replace it without the code upgrades, which shouldn’t come into play until I am ready to sell the house. Code upgrades set me back $1300 which I am still paying for. Then our heater went out several weeks ago. The first mental giant they sent out charged us $60 to tell us that we just needed to replace the batteries in our thermostat. After my husband and I tag-team them arguing for a second opinion, they sent out another contractor for free. This guy found a six inch crack in the heater. They still won’t cover it. Why? Because the heater, at 100,000 btu, is too big for the house. We need one that has about 70,000 btu and they will not replace something that doesn’t have like for like features. Since when are btus a feature? That’s like saying an air filter is part of a new car’s options package. The fact that it was recalled in 1994 (we’ve had the house since 1998 and the heater was installed in 1991) and prone to catch fire doesn’t seem to matter. They’ve washed their hands of it and we’ve washed our hands of them.
I purchase a duplex in Plano Texas in fall 2007 and the seller provide the home warranty. I randomly pick this AHS. Wrong decision!
2 months after the closing. The tenant called me said the ac is leaking water. I booked the service online which is easy and fast. The customer service man called me at the same day to schedule an appointment. Not bad at all. However, the AC technician came and inspected the AC unit. The technician said the AC evaporator unit is bad but that is not coverred by AHS. The cost is $1100. I called the AHS customer service and asking why the evaporator unit is not coverred. The service representative told me the evaporator is not AC unit and could not be coverred! I am shock and dispute with the customer service over a week. Finally, I gave up because the tenant complain it daily.
I found another technician and have the same job done for only $800.
If you decide to go with this company, you better to read their policy carefully. It is very tough to ask them pay the cost. Be careful.
I have been a customer of this company for over 5 years and I have not had any problems until the last 2 years. The contractors that are sent to your home make you feel that you have done something wrong and AHS uses any mean necessary not to comply with the contract. I am laid off and spent over 120.00 within a month and was refused repair or replacement. I also recently received notification that AHS has a class action lawsuit for this same reason. In these economic times this is not a company you would want to invest in. I have cancelled my service.
have 2 contracts for 4 years now, sick and tired of dealing with customer service and each service call takes minimim of 2 trips to provide minimum fix to problem…looking for new company and will cancel service as soon as convenient
My water heater went out on Saturday afternoon. I called AHS but they said because it wasn’t a life or death emergency I would have to wait until Monday. After waiting until Monday with no hot water I called them again they said the plumbing company would call me but they had 48hrs not including Saturday or Sundays to set my appointment. They set it for Tuesday between 1pm-4pm. They actually showed up at 5pm. When I showed them the water heater all the so called plumber did was knock on the heater stand. He told me that it was weak and would have to be replaced. He also stated that he could replace the water heater but he couldn’t guarantee it would stay up on the stand because he again said the stand was weak. He informed me that I would have to contact a drywall company to replace the stand because again it was weak. After all this nonsense AHS called me said it would cost me an additional $455 because my heater wasn’t up to code. Not to mention the $60 deductible. I only paid $468 for the year. After replacing the waterheater myself and trying to cash out they told me I could only be reimbursed for the water heater because it wasn’t installed by a professional licensed plumber. They also tried charging me $60 for a disposal fee but when I replace it all I did was place it out with the trash and it was taken without any hassles. I would look for a different home warranty company. I should have read the reviews before ever getting AHS.
The worst company ever! Slow, rude, inefficient, and incapable. Don’t do it!
I am currently using this company and I absolutely hate it! I have been trying to get my central unit fixed since Christmas and tomorrow will be April 1st. They won’t give me my money back on my contract, and they told me that only one company was “authorized” to work on my unit when I tried to get another company to come out. The company that they have “authorized” to come out to my house has been holding on to a part for over a week now for my central unit and isn’t coming out. Unless you like dealing with drama, difficult people, and throwing your money away, do not purchase a home warranty from American Home Shield!!!
My A/C went out in the middle of August. I have a 6 month old and a stay at home wife. AHS took 4 weeks to get it replaced!! Meanwhile, my family and I were living out of a hotel room for the entire month. Our hotel bill was more than we would have spent replacing the A/C on our own! AHS is crap, all they want to do is argue and save themselves money.
On another instance I was given a free-repair voucher for complaining so frequently. I provided the voucher to the vendor and assumed everything was fine.e 4 months later I received a collections notice from AHS. Crap!! Do not use this company. It is cheaper to do the repairs on your own.
I own a plumbing company which worked as a contractor for AHS. We no longer provide service for such an unethical company. We were mostly contracted to replace water heaters. The coverage for the customer was suppose to be the labor and the new water heater. We were to bill AHS for the labor. We were told to start charging the customer for the labor fees by charging them with hidden charges such a permits, county required upgrades or regulations. The bottom line is we were facing the customer and wanted to provide good honest service and AHS would not honor the coverage they were suppose to cover. We discontinued providing service for AHS because we care about our customers. Our goal was for the customer to be happy and referred us to other customers
I got screwed by American Home shield Insurance. After paying premium for 2 full years, they denied coverage to fix my Washing Machine (this was my first problem ever after starting coverage). Inspite of not covering they charged me $120.00 service fee. I ended up fixing the problem through manufacurers warranty with no questions asked. I lost hope on AHS and cancelled it.
I wouldn’t recommend AHS
AHS always tries their best NOT to honor the contract.
I received service for a built in microwave that stopped heating. I attempted to request service on-line, but a glitch prevented the request from going through. I had to call to request a repair and I was given the name of the repair service but I was not allowed to call the repair company myself, I had to wait for them to contact me. This was irritating as I happened to have the day off of work and hoped to make a repair appointment that day. Of course, the repairman called when I was out of the house and did not try calling me on my cell. When I did contact him I was able to make an appointment within 2 days, but if I had been able to contact him myself I might have been able to schedule a repair that day. Other than that, the repair went well, the part that needed replacement was under warranty so he replaced it immediately from his stock and had a new one sent to my home which he came and picked up to replace in his stock. He was quick and cleaned up the area he had been working in. I was satisfied with the repair and AHS service.
AHS is a joke! They would rather send someone out 20 times to repair the same thing and replace the same part than to just replace your item.
The rate has gone up a little in 3 years service. The technicians are adequate and fix the problem. Both times I’ve called in a tech was there within a day. Good communication as well. It would be worth the cost of the warranty if a major component actually went out (i.e., AC unit).
This is absolutely the worst, most unprofessional company that I have ever dealt with. On two separate occasions, I called in with a problem and both times I had to wait over a week for a service tech to show up. After several calls and being transferred around, no one wanted to take responsibility for the errors. Then, wanted to charge me DOUBLE for the service fee.
BEWARE of this company. You would be better off without a home warranty than to choose American Home Shield.
I like them and have not had a bad experience with them. They send technician on the same day and cover what they claim to cover. They even fixed my AC once even though their opinion was that the problem resulted from poor maintenance. This is my 3rd year with them and I am happy, especially in comparison to another company I used, NationWide Home Warranty which was a fraud.
Trying to get anything done with this company is worse than dealing with government employees
I have used American Home Sheild for several years and have never had a problem getting necessary repairs in a timely manner. My only complaint was the time my AC went out in the hottest part of our Texas summer, and they said it wasn’t an emergency. It was 3 days before a repair man came to the house. Otherwise, I just don’t like how the prices of the service visits keep going up each year…so I’m shopping around.
This company has done nothing but cause trouble for me over the last year. My first call concerned my air conditioning. The tech arrived at my house to fix the air conditioner, and all seemed well. However, I received a bill from the contractor a few days later. It turns out, AHS decided that the problem was due to “human error” from the previous owner and would not be covered. But, the contractor fixed the problem without informing us that we would be charged. Also, make sure that you realize that above ground spas are NOT covered under the warranty. We placed a $95 service call for our spa only to find out that it was not covered because it is above ground. So, we basically threw $95 out of the window. I will definitely not be renewing my contract with AHS.
It is always a hassle when repairs are necessary and they just keep raising their prices.
This company requires a great deal of follow up with every claim and their accounting leaves a lot to be desired — we were charged twice for the same claim which took more than 60 days to clear up. The contractors were not knowledgeable and never arrived within the given window (4hrs) of time. Also, it took 3 visits before the contractor finally resolved the problem. I would not recommend this agency to anyone because of the following reasons: they lack professionalism; they are not effective or efficient when resolving a claim; and their employees and contractors do not have good communication skills.
I have been a customer of American Home Shield since 2001. I have never had a major claim with them. Mostly plumbing, furnace, etc. Every time I have requested service they give me the run-around. The last time I called for a toilet repair- I did not hear from them for three days until I called them back. They stated they could not find a repair person, so I could just call someone myself, and they would reimburse me my costs. Isn’t that what I pay them for? And, my contract fee and service calls go up every year! It states their fee is $360- I pay $445.00 a year. They have horrible customer service, and they use the worst contractors ever. I would rate them a 0 if it was an option. Stay away from this company!! I cannot wait for my contract to be up, so I can choose another company!
My complaint has to do with something other than service. My home warranty is due to expire 3/20/09. I decided to renew it online at their website. I picked “12 monthly payments” and clicked submit. Wow that was easy. Not so much. I check my bank statement this morning and find out the charged me $511.00 last night, and put me in the negative $400.00. They charged me for a whole year, and to take the cake, they sent me a receipt via e-mail that said I picked to pay all at once!!! I most certainly did not. I have been making calls for 6 hours trying to get this resolved. I have spoken with them 3 times, once for 45 minutes WITH MY BANK REP ON THE PHONE! All AHS had to do was give my bank rep the 6 digit auth number they were given when they charged my bank card. This needed to be done by 2pm, and i have been calling since 7:30am. It’s now 1:45 and nothing has been done. This is the scam of all scams. I have month to month for 2 years. so now i have to eat over $100.0 in bank fees and apparently $511.00 because the people who work there have no idea what on earth they are doing. what a joke.
All service is good from the techs coming to my house. AHS is awful, they don’t want to pay to replace anything. They just keep taking money until people get fed up with the crap and cancel their warranty. They don’t care about the customer at all. Don’t buy it, just put money away every month to pay for repairs.How do I get out of this contract.
Their customer service is the worst I have ever came across. They argue over the phone when you complain of bad service. They don’t listen to a word that you say. We had hot water tank replacement using the warranty and it still is costing us out of pocker over $630.00. We ended up having to pay for my own plumber/ac service outside. The people that they sent wanted over $1200 to replace it. I told them to get out of my house and NEVER COME BACK!!!!!!!!!