American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 626 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 626 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 26 … 17 16 15 14 13 [12] 11 10 9 8 7 … 1 » Show All
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T has taken three weeks from first contact,and we still have not received confirmation as to when we will have our working refrigerator back.WE WANT OUR REFRIGERATOR BACK!
It has taken three weeks from first contact,and we still have not received confirmation as to when we will have our working refrigerator back.
I would never use this company again. Their customer service is terrible… they’ve treated me with a “whatever” type attitude on many occassions. Their coverage is poor and they were supposed to replace our equipment with comparable equipment and we had a top of the line a/c unit replace with what we were told is complete trash, possibly below builder grade. So much for replacing a Trane unit with something comparable… Never again… lesson learned.
We have used AHS for 6 years and the service is inconsistent and typical of an insurance company–they will do almost anything not to provide great or even acceptable service. A few times, I have had quick and easy service. At least 50% of the time I have a lengthy and painful experience taking care of the repair. The most frustrating is waiting for parts that they refuse to inventory or expedite. Furthermore, almost every time I call I end up spending at least 1-2 hours on the phone trying to get better service. The latest example is the washing machine which has been going on for 14 days. It’s a standard Maytag machine that a significant percentage of their customers own, I’m sure. Here’s how it has gone:
4/24 I called to schedule the repair
4/28 technician diagnosed problem and ordered parts
5/5 technician returned but had misdaignosed problem and couldn’t fix
5/5 same day another technician rediagnosed and ordered another part saying a technician would return in 9 days
making it a 3-week repair. I spent 2 frustrating hours with AHS and their contractor Sears trying to get the part expeditited and a sooner appt. I offered to order the part myself which would take me 15 min. online but they didn’t want to pay extra shipping charges even though they had misdiagnosed the problem resulting in delay.
5/6 I called back the next day to try to get somewhere with a different supervisor at Sears (because AHS will not intervene its customers’ behalf and simply refers them to the contractor). Thankfully I got someone who recognizes they are actually in the business of service and she was willing to overnight the part and schedule the first available appt as well as move me up if a spot should open.
5/9 If all goes as promised, my washer will be fixed in 16 days.
If anyone knows of a better company, please let me know. Courtesy of your site, Blue Ribbon Home Warranty gets high marks but only serves Colorado.
If this company is not good, it shouldn’t have an A+ rating by BBB, but it does in fact have an A+ rating, and that is not argueable. Most of the warranty companies listed are not even members or accredited by the BBB.
This company knowingly sent an unlicensed plumber to my home. They were aware that he had defrauded other customers in the area by taking their $60 fee, disassembling plumbing, and then leaving to “get a part” never to be seen or heard from again. This wasn’t the first bad experience I’ve had with AHS but it will be the last.
I’ve been with AHS for almost 11 years. About 3 years ago, I started to have problem with my A/C unit. I’ve been warned by HVAC techs sent by AHS that the leak was inside the house somewhere but AHS won’t authorize the repair. So the A/C was charged for last two years. However, this year I’m told that my A/C condensor unit is dirty and had a non-repairable leak. AHS tells me because I have neglected the A/C unit it won’t be covered. I asked for “second opinion” by different company they sent. The second tech told me the condensor wasn’t really dirty but it does have a leak. BUT the note to the AHS said the unit was “cleaned” between the first and second visit. I hosed it down with water at the end of last year. That was last time it was cleaned. Now AHS claimes that I cleaned the condensor unit between the two visits from techs to “trick” them into warranty the A/C unit. I have already talked to two other A/C companies that informed me a dirty A/C unit may run poorly and use more energy but it won’t spring a leak because it was dirty. Well, about 2 hours on the phone (mostly on hold) with AHS, their authorization specialist, and the second A/C company that came out to look at the A/C unit, someone from AHS will check with the techs and call me back. After all the ordeal, my advise to anyone out there is save your money and when your house needs repair beyond your abilities, look at the local bussiness reviews on website. The two companies that AHS sent have very poor ratings in Kennesaw/Acworth area. It was like choice between bad and worse. I won’t be renewing with AHS. At least they answer the phone calls in timely manner. Then, put you on hold. Aaron.
I’ve called AHS 3 times. The first time, to replace a leaky water heater, ended up costing me over $500 in code upgrades, permit fees, and technician fees; more than the actual new water heater cost. The second time, I called for a leaky washing machine and had to pay a technician $60 for him to tell me there was no leak. There was a leaky hose, I fixed it that weekend, and AHS refused to refund me the technician fee. The third, and final, call pertained to a coolant leak in my fridge. Apparently, AHS doesn’t cover coolant leaks because they consider the cooling system part of the icemaker. I canceled my policy.
We had AHS for a year and it cost us more in the long run. One of their contractors when replacing a leaking toilet, placed the toilet in our bathtub and broke our ceramic towel holders. The contractor refused to pay for the damage and AHS just gave us another plumber. The next plumber also did not help us with a leak in coming from our shower. I am now checking out other home warranty companies.
AHS is such a rip-off. I changed to them in 2008 because the sales rep said that they would cover my bathroom whirlpool tub, when my previous warranty company didn’t. So I paid them $488 and referred someone else who has multiple homes. Well, my friend had terrible experiences with them, ranging from them not calling him back to not covering the simplest of problems with one of his homes. The companies that they contract with are not any better when it comes to customer service. I spoke with some young lady at Stilwell Plumbing named Christie to inform them that I had received a call an hour ago about the plumber being on the way and he still haven’t arrived. She wanted to argue with me about how she was the supervisor and that they give us a window of 4 hours and they could arrive anytime within that window. Well, what is the point of calling if they say the person is on their way (to normal people, like myself, this means anywhere from 15 – 30 min) and they still haven’t shown up over an hour later? I called AHS to get a new contractor and learned that my leak in a pipe would not be covered since it occurred due to freezing. I also asked them again about my bathroom whirlpool tub and they won’t cover the jets — they are useless (but very good at taking your money!). I will not be using AHS or Stilwell Plumbing of Baltimore, MD EVER AGAIN.
Purchased our first house in March of 2005 and had AHS from the get go. At first, they fixed a couple of small problems with ease, like the dryer. It was fixed without issue. Then the dishwasher broke, a couple of years a later and the real AHS began to reveal themselves. It took 6 months, 4 techs and countless headaches for them to finally fix the motherboard correctly!! Not to mention, every time I called customer service I had to try and understand ebonics! Their customer service in 2005 was great and we felt comfortable with having them but their decline has been fast. Later in 2007 our waterheater broke. Thankfully it was in the garage so it didn’t do any wall damage but we got so much hassel from AHS that I ended up calling the President of the Company. He was too weak to answer my call but his Personal Secretary answered and told me “SIR, WE HAVE OVER A MILLION CLIENTS, WE CAN’T SERVICE ALL OF THEM TO THEIR SATISFACTION.” This floored me and I told her, “THEN I THINK IT’S TIME TO SCALE BACK YOUR CLIENTELLE AND I’LL START BY RELIEVING YOU OF ONE WHEN IT COMES TIME FOR ME TO RENEW!” This is the PHILOSOPHY of their company!!! WHO HAS EVER HEARD OF A WARRANTY COMPANY THAT DOESN’T THINK THEY NEED TO KEEP ALL OF THEIR CUSTOMERS SATISFIED??? Here at AMERICAN HOME SHIELD – We satisfy our customers only SOME of the time! RIDICULOUS!! I stopped using them and wouldn’t suggest anyone else do because as it was made clearly from the TOP of this company, THEY ARE THE WARRANTY COMPANY THAT CAN’T ALWAYS PROVIDE A WARRANTY. The funny thing is, they’ll take your money with ease. TRUST THE REST OF US & STAY AWAY FROM AHS!!!
I made 2 service calls and both times I had to pay $95 each to the tech, but the worst part is that NO WORK was done, because of coverage issues which I should have been informed of in advance.
I have AHS, UNFORTUNATELY. I have had nothing but problems
they have repaired my refrigerator 7 times in the last 4 months, each time only to come back for the same issue. The worst. Stay away from them.
I got my AHS warranty through a partnership that they had with USAA. The warranty was to cover our home which was a rental property at the time. The experience was awful. Most of their technicians are not competent and a second or third tech has to be called. One company ordered a part for my microwave and took over four weeks to complete the repair only to have it malfunction a month later. I had five techs come out for one leak in my basement. After returning to the property, I kept the warranty and I continued to experience the same in addition to incompetent customer service. I will not renew my contract with them this year. Incidentally, USAA no longer partners with them.
I went to the website http://www.homewarrentyreviews.com to investigate a possible replacement for my current home warrenty plan. I’ve decided to stay with AHS. The reason for my search of a new plan is because AHS has raised my cost fron $444.00 pr. yr. to $465.00 pr. yr.(I have additional coverage washer, dryer, fridge, etc.) After doing my research(which wasn’t much), I decided to stay with AHS and change my plan to the lower cost basic coverage.
I decided to offer my experience to readers of this website, since I found it to be very helpful. I have had AHS since the purchase of my home in 2001. Since that time, they have replaced my water heater, dishwasher, and have had the washer repaired. My wife has had no problems with thier service reps. She usually requests work on line. Sometimes the service technitians they refer are not as competent as I would expect,but I only pay the service call charge once for each concern. For example, when we had the water heater replaced, the technician connected the water lines backwards. I didn’t realize this until 4 yrs. later when we wanted hotter water. Also in 2006 the water heater was tripping the circut breaker. The new plumber they sent replaced one of the filaments, why only one? I don’t know . The water heater worked fine for about 2 months then started tripping the circut breaker again. This time I decided to replace both filaments myself. It’s working fine so far.
When they tried to repair the dishwasher, the cost was greater than a new one. So AHS purchased me a new dishwasher, and I installed it myself. I currently keep the the warrenty because the property is a rental and this warrenty give me peace of mind. I do minor repairs myself and only use the warrenty for high dollar items. We have just had our heat pump repaired and it appears that the technician is competent. I would reccomend this company.
Hello Friends,
I was ready to resign relunctantly with American Home Shield when my kitchen sink began to back up. I called AHS shield and they informed I didn’t have a “back up” protection. I asked how would I know to get it? They said by asking friends about new upgraded service. In other words, the company will not tell you what upgrades are available to you. I have been an AHS customers for five years. In the beginning they were great, now they flat out stink! I would not recommend signing up with them as I was about to do. Trust me, the check was in the mail and they ruined it for themselves.
Plumbers are subpar. 4 trips at $60 each to get a simple drain leak identified properly (I told them exactly where it was but the plumber wouldn’t believe it; finally believed me and fixed it but ruined the porceline on the tub while repairing it. Also, they’ve fixed my sink drain twice and it still leaks.
A service call was placed on Thursday evening for the air conditioner. The vendor assigned could not come out until Monday afternoon. I called to get another service company assigned since the temp is above 90 and would be all weekend and was told this is not an emergency and they can’t help me. Their customer service stinks!
I paid for service through AHS for over a year without a claim. Then my hot water heater fried. The plumber said it wouldn’t be covered because the previous installer used PVC not CPVC for the hot water line going into the top. This caused water to leak into the top and fry the wiring. The plumber couldn’t say for sure but figured the hot water heater was greater than 15 years old (I’ve only owned my home for 4 years). So, I can safely say that the hot water heater worked fine like that for the 4 years that I owned it. When I saw the condition of the water heater when it was removed it is likely it died of old age. The exact reason a person would need a home warranty! I paid $700 for a new hot water heater and new pipes out of pocket. I am not happy!! I figure since I live in an old home they’ll give me an excuse like that every time I call! How can everything be up to code if codes change with time!!!!!
On a separate note, I just refinanced my mortgage. Before I was paying AHS through automatic withdrawal (like escrow) with my biweekly mortgage payments. I called to change my payment method and was bounced between departments for a week before I was finally told that I would have to cancel my existing account and open a new one. All I wanted to do was pay my bill! Why is that so difficult? Oh, and why can you call 10 different customer service reps and get 10 different answers?!?! No one cares–that’s why!!
I requested a repair and the tech did not want to repair claiming to space was to small where the AC was locate and he left. I was still charged for the service call. @nd issue to company refuse to reprair my garage opener and claim i needed to get the track fixed first. THis is ridiculous that a person who paid her paid automatically monthly is denied service. What a f-n rip off.
Pissed cistomer Houston Texas
When you can get some one out for this Co the work is great but getting someone out through them is very very had started my service reques 4/23/09 it is now 4/27/09 and still now one set to come out and check last lady ( 3ed time on phone to them) said after 48 hrs they will let me seack other people but from today not when this started.Have used them before and was great But this time has upset me with them. Not sure if I will stay are go to another Co. .
Last year was the worst with this company. I live in the south and July is one of the hottest month. We had trouble with our A/C unit. We contacted AHS. They sent the worst company out. They first tried to say we need more freon and would be back. It took them 2days and we had to call them. They said they would not be back out until we cleaned and did maintenance on our unit. They would do, that would be extra. We called another company to inspected and clean the unit out of pocket. The other company said it was cleaned already and was maintained, that we needed a part. We called AHS with the new assessment from the other company. We also explained the company they sent were rude,disrespectful and did not want to do the work. They said they had to sent the same “yahoos” back because of policy. Their contractors blantly said they need more money and make excuses to try to scam the customers and AHS. I also explained I have asthma and needed it fix. This process went on for 2 1/2 weeks until we had someone we knew to fix it. altogether we were out of pocket close to $1000. This included our service fee, purchasing window units, a second opinion and to fix our unit with materials. It took our guy 1 day to fix the problem. We will not be renewing our policy w/AHS and would not recommend to anyone. Also the year before we had problems with our furnace, it took them 1 week to fix it. We had to buy space heaters to keep my family warm. It cost more money and time to have this warranty than paying for repairs ourselves. Just save money for repairs.
I agree with another rater, if I could give this company a ZERO, I would. After 6 weeks of attempts by their “repairman” to fix my A/C, they finally agreed to send me someone else. They finally fixed the problem. The first “repairman” had installed the wrong motor. They couldn’t seem to understand that 117 degree weather, with no A/C is no fun. I wouldn’t take their insurance if they gave it to me.
I am a property manager who has to deal with all the different home warranty companies quite frequently. I can say without hesitation everyone in our office groans when a work order is called in from a tenant and the warranty company is AHS. They are not only extremely slow, and constantly innacurate but also seem to have no clue what they are doing. They also don’t seem to understand that when it is 110 degrees outside people can’t go without cooling for two weeks while they get quotes or ship part across the US that are available with another service provider locally. Needless to say they are frustrating.
I wish there was a score of ZERO! We have had to call AHS 2 times and wasted our money paying for service calls. The first time we used our washer in our home the drain pipe was clogged and flooded our laundry room. The repair men did nothing and said the spin cycle water pressure coming out of the washer is too high so we now have to settle on washing our clothes low spin cycle so the water drains out slowly and has time to get out the pipe. Makes is hard to dry towels and blankets though b/c there is so much water left in them. The second time they came out was to look at our air conditioner which doesn’t cool our house. The inside unit which goes into our attic was “not easily accessible” by the repair man and therefore he was not obligated to fix it. We again paid him for nothing and hired our own repair man who got right to it!