American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after...
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after...
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 625 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 625 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: « 26 … 19 18 17 16 15 [14] 13 12 11 10 9 … 1 » Show All
Pages: « 26 … 19 18 17 16 15 [14] 13 12 11 10 9 … 1 » Show All
Loading ...
The only thing theis company is good for is to cover your AC UNIT IF IT IS OLD! The other repairs end up costing you more paying 60.00 service fees! theey still charge even when they don’t fix anything!!!!!!!!!!
Uses scam Nigerian companies who go out with no intent to do work. They are just collecting deductibles.
This company is horrible. I got 3 final notices for non payment and everytime I call to correct the problem they say: “it shows on our records it was supposed to be corrected, we will take care of it.” Its been two and a half months and as of five minutes ago my third call so I can only wait to see what happens. I would rate them a -1 of 10.
w/ any warranty company they do what they are contracted to do. when you expect more than what you pay for you are going to get mad.you should have your heating or a/c system checked at least once a year! and if people would read there contract! the only people that would have any problems w/ ahs would be worth the time to read. if you want to find a place to complain about something this is your perfect format. wake up! all warranty company’s are the same if you do not properly maintain your stuff or get a warranty after your stuff breaks you will have problems w/ any warranty co. i only found 2 or 3 that i could think were legit complaints. read your contract!then at least you will be informed.
Had company on several homes for the last 10 years. Company serviced everything fine up until last year and this year. They find every loophole to get out of servicing a claim. Had hot water issue that they claimed was installed improperly. Since they deem the water heater was improperly installed they would not cover the repair. The repair resulted in $60 service fee plus $1250 I had to pay out of pocket to replace a T&P valve and water regulator. Still having water heater issues today. Now they say I have a bad vent pipe that they won’t cover. This new issue will probably cost me another $1000. We will see when I get the estimate. Will cancel policy when I decide on a new company. By the way cancellation fee is $35.
This company refused to replace a poorly functioning toilet that was originally installed in 1947. I had to call in my own plumber to get it working again, so AHS made the repair cost MORE, not less! I won’t be renewing with AHS.
we have had two service calls.
the ac guy came and was here for 15 minutes and said we needed freon. he added the freon and went on his way.
I went in the attic that night and saw i has rips in several ducts. the guy did not even ask to go in the attic.
he obviuosly wanted to pick up his $60 check and go on his way.
called AHS for a someone else to come and fix the issue(my AC is still not working properly). still no appointment. everytime I call AHS you sit on hold for at least 15 minutes and there is no wat to go to a live person. You have to sit through 15 minutes of auto voice.
the plumber came and fixed one of the one of the 4 issues.
I will never renew this policy.
I have had three claims with AHS. Two were on my washing machine, and the current claim is on my refrigerator which has been inoperable since 5/31/09. There have been three visits from one repair co. sent by AHS and one from a certified GE co. and still no resolution as to when they will repair my refrigerator. Now they say they need a “second Opinion” from another certified GE dealer. . . . Horrible service!
horrible company all the way around. called to the house 5 times – able to repair under warranty once. waited 10 days with no ac. they couldn’t find anyone. i called and had someone in 30 minutes. their guy finally arrived from almost 100 miles away. they promised a $60 gift certificate to make up for it. that was over a year ago. their toilet repairmen couldn’t fix a toilet. the rep on the phone told me not to pay the $60. they denied it and sent me a bill for $60. i asked the supervisor to look into the “recorded phone call”. guess what – they are not recorded.
do not waste your money with this company. money is better off in the bank.
I have been with this company for many years but have recently cancelled my policy. AHS company has sent out service people that were not capable of making the repairs sent to repair. The last visit cost me $1600. because of
a plumber that drilled through my foundation to fix a leak that was not there.
When he fixed the leak the water meter was still spinning and he said I owed him $1600. Home Shield sent me $350.00. I called my own plumber to find the leak and it was a leak in the front yard. Which He found immediately and repaired. The plumber that Home Shield sent out took 2 weeks to destroy my house.
While this may start as a positive rating based on the actual numbers, it ultimately ends badly. I have been a customer of AHS for roughly 15 years and through several homes. All of my homes have been new or built within previous 5 years so AHS has made money off of me for years due to minimal calls. I must state that response was always timely and when necessary parts were replaced without issue. It has been with my current home that I have experienced a decline or replacement of an a/c unit. I paid extra due to the age of the home; however, when the unit died there was an exclusion around the guest quarters of my courtyard being a separate dwelling. At any rate, they ultimately did replace the a/c unit on another unit in the main house. Interesting enough, at the end of my contract this year, I was notified that my contract would not be renewed. After 15 profitable years for the, an unprofitable one caused my service to be cancelled. I should have been prepared when USAA stop recommending their service. I have however, gone from a bad situation to a worse one with Nationwide who has yet to respond to my first service request 5 days ago for a leaking hot water heater. Even with my dissatisfaction with AHS, never have I had such a slow response time. I will be looking to cancel as soon as this repair is complete.
won’t cover anyting the worse of the worse!!!
I had been back and forth with this company regarding my air conditioner. My downstairs air conditioner stopped cooling last year. We called them to come and fix it. The first tech told me it had a leak in one of the small pipes and couldn’t be fixed because it was old and made out of aluminum. So he was going to check with the company to replace it. Ok. Yeah right 4 days later and after calling them like 5 times they finally told me they could not replace it because the coils were damaged from years of not being cleaned. Well that was not what the tech told me. So he told the company something totally different so the company can get out of paying for this. Now when they told me that in our contract stated “due to non-maintenance of unit” they couldn’t fix it, I went back to my contract read “ALL” the pages and could not find that information anywhere! Needless to say we ended our contract and got rid of them. Now we save our money and like Dave Ramsey says, you pay it in CASH!!!! When you have companies like that, they don’t care about us the consumer; but when you hire someone on your own, that tech or contractor wants your business so they are willing to work for you.
Had a water pipe leak inside the wall of our home. AHS sent out their man soon after I made the call. However, come to find out, they would not cover the repair. My policy clearly stated “plumbing leaks” but they claimed it was a manufacturing defect. My home is 10 yeras old. My claim is that the part wore out causing the leak. They did not see it that way, and I got stuck with a $1000 plumbers bill. On the flip side, my home owners insurance was outstanding on collateral damage/water damage repair. AHS never came out to replace the drywall cut out by the plumber. The Hartford did! Thank God for the AARP home insurance thru The Hartford. I have since declined to renew my AHS warranty and am finding out almost all the others are the same, rat bastards!
the contractors that ahs use to perform the work are horrible they have no sense of urgency and time tp repair the trouble
I had a range replaced. I have had to argue for every point of coverage I have obtained to this point. When the installer put in the new range he also changed out the gas connector. The appliance manual states, Never use the old connector on a new appliance, it is a safety issue. AHS agreed that anytime an appliance is changed the connectors need to be changed however AHS will not pay for it and stated that it is a “Modification”. Thsi all occurred after the work was done. How can a required, forseeable part of a normal installation be a modification? I have spoken to them on several occasions and per the supervisor, I can go ahead and file a complaint but they will not cover it. I looked in the contract and first off “Modification” is not described. It seems that anything they want to save money on or deny they can deem as a “Modification”. I have spoken with a contractor, an electrician as well as the company that made the range and no one believes this step to a “Modification”. I am at a point in life where every dollar is crucial to me and my family, as most people are. I can swallow a legitimate decline of service but this is just nickel and diming the customer to death. I’m sure all of these “connectors” that they are denying add up accross America. What a sorry way for a company to cut corners. I have had other issues with their practices but this was just the last straw.
DO NOT USE THIS COMPANY. THEY HAVE HORRIBLE CUSTOMER SERVICE. WE HAD A BROKEN HOT WATER HEATER AND HAD TO WAIT WEEKS TO GET IT SERVICED. THEY WERE RUDE AND UNHELPFUL. I’M CANCELING MY POLICY AS SOON AS POSSIBLE.
There isn’t enough space to really explain how poor this company’s services are. I had to contact my attorney just to get them to replace my dishwasher. It took them six months to replace it. There were several instances of which I was left on the phone so long that I had to hang up and call back. There were several instances of where I would call and be told to hold. Then I would be sent to another area for a claim but then sent back to the main office who then would ask, “why did they send you back to us?”
I have had coverage on 4 different houses over the last 12 years. We’ve used the service many times for everything from a water heater to a dishwasher to an in the wall wire break. AHS has been great to work with. Good technicians, good customer service on the phone, and a great replacement and repair track record.
So sad…a saga really. Like Tamra I live in the Houston area and I just can’t relieve the saga of this last fiasco with AHS but wanted to warn others. Do not use this comapny. I have had several claims denined and this last one on the A/C which they have tried to say that the technician “modified” the unit and therefore wasn’t covered when in fact it was b/c new coils had to be installed and “coils” don’t come in the same size and therefore had to be “fitted”. That is just the tip of the iceberg for this problem. When calling to Customer Service I spoke with Rhonda out of Georgia and while trying to talk to someone about their “interpreation” of the contract asked for a supervisor. I was told no she was not going to transfer me and I could send a “fax” to the claims department. I asked for her to transfer me to sales so I could ask them why I should renew. She said no that she would not transfer me. I called back later and spoke with another supervisor “Sebrina” who said it’s not policy to deny a customer access to a superivsor unless the c/s rep could handle the problem. I requested for Rhonda’s supervisor to give me a call to explain process and procedure and I’ve been assured I will get a call. Long story….bottom line again do not use AHS if you expect any type of customer service.
Came to this site to search for a NEW home warranty company after a very frustrating call to service rep and her manager. Realized from the 1,200+ reviews that service denial on A/C is not an isolated case that just happened to me maybe due to specific condition of our unit. No, there are hundreds of other dissatified clients in similar situation out there! Our story is service denial due to an allegedly improper installation in the past. Until the specific part is not installed properly, service to the entire unit is denied, even though the two problems are entirely unrelated and A/C has been working properly despite “improperly” installed part for a year. Given my experience with this and other service calls, I would not recommend AHS to anyone. I am still within the 30 day period following the contract renewal during which the client can cancel the contract which I will do tomorrow.
Same A/C problems as everyone else. I do annual maintenance as recommended by AHS. The first tech that came out this year said my unit was improperly installed. I asked for a second opinion. The second tech found no sign of improper installation. (Units are over 15 years old.) However, he called it in as a serious lack of maintenance and said my unit needs to be replaced. I had asked the tech if I should go ahead and do the maintenance this year and he said it would be pointless because the unit needed to be replaced. Of course AHS won’t cover it now because it was called in as lack of maintance. I could fight this like others, but I know it will prove to be pointless and a waste of my valuable time. I’m ready to join Frank in Dalls with a class action suit. I too will file a complaint with BBB – OH – and will not renew!
Like the others, I have now faced the denial department. Had a cooktop that had 3 valves frozen. Repairman from (Lake Area Appliance Service, Garland, TX – which I would never allow in my house again!) told me AHS would either replace the valves or more likely provide a new cooktop.
Got a call from AHS saying the cooktop valves were frozen due to improper maintenance (which was not written on my paperwork from Lake) and would not be covered. When I responded AHS, a Will Hutch, floor supervisor of the call center, told me I could get a second opinion, but it will cost me another $55 if the second opinion is the same (which you know it will).
I asked to speak to his manager and he told me he reported to “no one”! Wish I had that job. So I guess my point is there seems to be no escalation point and basically some idiot in a call center gets to make the final decision. I think for the price you pay per year and the service fees, AHS is not a good choice. They are a band aid repair service. Unlike a real insurance company, you really can’t speak to someone to get an investigated resolution.
My AC went out 3 weeks ago. I still have not had the faxed items I requested showing the figures and how they arrived at the numbers they are offering on a cash out. I am at the third tier of customer service providers within the AHS system. This has gone on long enough. I will never renew or recommend AHS to anyone. I am a REALTOR and have found their response horrible for myself and for clients. Years past they were a decent company but that was then and this is now. They are horrible. I am ready to join a class action suit and will be filing a BBB complaint against them today.
I will not bother recommending this company. I have them for years and have been paying on time. When i needed them most, in repapring my AC, they gave me a hard time and did not cover it. And once I had it fixed by someone else, and showed the the receipts, it has taken over 6 months now and still they have not restated the coverage on my AC. I am switching to Blue Ribbon and it seems way much better.
DO NOT SIGN UP WITH AHS!!!