American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 630 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 630 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 27 … 22 21 20 19 18 [17] 16 15 14 13 12 … 1 » Show All
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We have AHS warranties on two homes in San Antonio, TX. We consistently have problems with AHS repairing equipment in one of the properties. The service companies that respond tell me one thing and report another thing to AHS. This has resulted in AHS not making repairs on my Air conditioner and we ended up replacing the hot water heater ourselves. We will be cancelling our warranties as soon as we can find another company.
This Company SUCKS! I needed the controller for our salt water system pool. I explained in detail what the problem was and they confirmed the replacement part would be covered. Yeah right. When the service repairman came out he infomed us that any parts for a salt water pools were not covered. But of course they took our $60 co-pay. This company has so many loop holes that is umpossible to get anything fixed under their policy. You are better off paying to get things fixed rather than experiencing this headache! Ugh!!!!!!!!!!!!!!They suck!!!!!!!!!!!!!!!!!
My A/C went out 3 weeks ago and the need to replace the evaporator was identified by the service repairman at that time. After 3 weeks, and with 90 plus degree heat, American Home Shields is still researching the problem. Promises are made to call back, but are never followed through.
Nick in Palm City, Fla
This company hires the worst contractors w/ no scruples. One plumbing company missed a leak in a dishwasher, cut through walls and pipes costing me nearly 5,000 dollars plus the 60.00 fee. In the end the bottom floor flooded because the dishwasher was the problem. That cost me 22,000 to repair flood damage. A private contractor found the AHS contractor scammed me into a job that wasn’t necessary. It will cost me several more thousand to re-do. I was advised to submit this info and file a complaint w/ the state.
BTW AHS is the one who 3 months prior fixed the dishwasher w/ a faulty valve. Call me stupid but I ended up staying w/ AHS only to recently have my AC quit in 100 degree weather. Called and was told a contractor would be out in 24 hrs. Kept calling back (eleven times) no one ever showed up (apparently they never had a contractor to come), AHS never offered to find a new company they just kept saying whatever the “script” said. I ended up having to hire a local company paying 230.00 to fix and having to shell out 200.00 for a window unit because it was 100 in my house and we were being told to keep waiting by AHS customer service. Was told AHS would reimburse me for these expenses but seems that is changing now too.
AHS takes no responsibility and they have cost me over 25,000 dollars in damage to my home and still have fixed nothing. I have filed complaints and submitted the paper work to them and not even an apology. Save yourself the money and hassle. I am sure there are better companies out there, this one is very unprofessional and run by scammers. There are no laws out there or anyone big enough to do anything about them so they keep on w/ business as usual. People need to think twice about doing business w/ them. Don’t be stupid like I was!
Their customer service representatives have a I don’t care attitude. They also use vendors that are unprofessional and disrespectful to their customers even with them on the line.
We noticed a water leak behind the fridge and we called AHS. They sent a technician out ($55 first visit) who found the issue which was that a certain part in the fridge for the water supply had a leak and needed to be replaced. The tech said he would get the part and left and later called back to say that AHS said they would not pay for it since the part “was not part of the fridge” and it would cost $280. It was the most ridiculous thing to say. The part was certainly part of the fridge and came with the fridge. It was a made up excuse to avoid paying for the repair. I have never felt so ripped off. Needless to say, i dont recommend this company. But i suspect most home warranty companies are like this.
I found the reps on the phone were short and rude. My paper work said I had emergency service. However; both times I used the company for a water leak and once for my hot water heater that had flooded my basement I was told that the service required a 48 hour turn around. The truth is 48 hours is Monday – Thursday. My hot water heater happened at 1:00 am on Friday morning so the plumber arrived at 12:30 P.M. on Monday. I also had to pay him for taking my old hot water heater away.
Waste Disposal unit stopped working, called AHS. Their tech came and looked at it and said it is broken. He then put his hand inside and picked up an half-inch small plastic strip and said the machine broke because of this and AHS would not cover. AHS denied the service. I cannot believe how such a small piece of plastic can break this 2HP motor unit. The tech seems to be insurance inspector rather than a tech who can replace the item. He was not at all in a mood to work that day. I even doublted that they carry this plastic stuff around to come up with the excuse.
BEWARE This company will take your money and you will not get the service in a timely manor. So here it is July 3, the day before the big weekend. Your Air-conditioning goes out in south when the temperatures are over 100 degrees. You have family members in their upper years and small children and pets. You think well I will just call in my people AHS because you have given them “insurance” money to protect you, your family and pets. Or should I be objective and say air-condition unit? In either case, I provided them with money up front to shield my home incase of product failure. Low and behold after 13 days of July heat, I now have air-conditioning. If AHS provides a shield it must only be made of…well… HOT AIR. Thanks for your service AHS. Next year you will not be getting my money. This comment will be duplicated on the Better Business Bureau (BBB).
Not Respectfully
Pensacola Fl
Called AHS for a Stoppage at Bath Tub. Tech came and fixed it and next day both the toilets were blocked. Placed a Recall & they don’t have Tech. AHS Authorized to call any (fine print to it not from their banned list) tech and tech need to call with diagnosis. Since this house do not have a ‘Cleanout System’ AHS will not cover. Older houses won’t have a, the so called Cleanout system. To put in a cleanout system it costs around $500. Finally I had to pay from my pocket to fix the drain problem. AHS denied authorizing this work.
After having a pleasant experience with this company in CA, I started a policy with them in August. I was okay until I began to repair a spa bathtub drain. Well, the first tech could not do it but looked at it and then removed the drain cover. He said that it needed to be removed with the entire drain and replaced by a person who knows about spas. Then we called AHS to get a spa tech to come who came and saw it and then said that the needed repair is a plumping issue not a spa issue. Well, this guy seemed to know what he was talking about and he personally called AHS to tell what we needed. Well, the next plumping tech came out, said he needed to go under the tub and that required more time. He then called AHS to get authorization which was denied “because we are not covered for a spa”. I told the customer service person that it was a spa tub (Jacuzzi) and all it needed was the drain replaced so that it would hold water.l Well, she continued to say that we were not covered for over $300 worth of repairs which I found astonishing! $300 for WHAT? Well, I screamed at the customer service person who hung up and I showed the plumber to the door since I was not going to pay that amount of money for the repair. This is crazy! They are so quick to disallow a repair and they find flimsy excuses to not cover something. Why pay this money when we can contact repair people on our own? I will say that AHS has put me in touch with some skilled repair people who know what they h— they are talking about. The rest of these tech are clowns!!
I have had AHS for several years and I have recommended them in the past, but not anymore. I have had A/C problems for 3 consecutive years and only received bandage fixes. It has become obvious that the unit needs to be replaced, so today I received a letter from AHS informing that my contract will not be renewed when it expires in the next 9 days.
I have had this service for about three years and I have to say everytime I have used AHS there has been no issues. We have had the AC serviced three times and it recently went out over the fourth of July. AHS covered 100% and the agent worked all day to find a company that would replace it same day. They also have covered three plumbing issues and also covered and issue with the garage door. They were clear and concise over the phone on what was covered and what was not. They followed the terms of the agreement perfectly. All I have had to pay is my deductible each time. I have heard bad stories, but I have not had any issues over the three years we have had them.
We placed a service call on 6/23/09 for our A/C outage. We notified them that we had 2 small children with Asmtha. 2 days later I am calling and begging. Still no resolution. Call out Weeks to take a look. Try to call in for Diagnosis..45 minutes later Weeks guy has to leave to take another call, but writes up a detailed diagnosis that we can fax them and they can call him with questions. AHS refuses to accept any faxes, has to talk to tech themselves. It took 6 weeks to get resolved with us paying $1800 out of pocket.
Terrible company, they raise your rates and premium without informing you at all.
They did not fix my garage door opener because the contractor they sent said the pully was broken, I hired another contractor who said the pully was fine and the unit was broken. AHS refused to send another contractor over for reassessment saying they did not have another one that services the area and they do not corry pully damage. Long story short, I had to spend 200 dollars to get it fixed myself and I am still fighting with them for 2 months to get them to reimburse me.
Up until recently, I was thoroughly satisfied with this company. We called them regarding our ac unit. The company itself was prompt and courteous. THe contractor however, different story. We waited 8 days for the “new part” only to find out, he lied to us, he actually didn’t order the part at all. Calling the company, they were very apologetic but just kept saying he ordered the part. As we went up the chain of command, a supervisor became rude and stated that she trusts her contractors completely. Really, after multiple converstations with the company, contractor telling us a story then retracting the story. I’m done, it’s apparent that they choose their contractor over their customer. There is a corporate number. I finally reached the CEO’s assistant and discussed this matter with him yesterday. We’ll see how long it takes for my AC issue to be resolved. He stated that that contractor willno longer be coming to your home for future issues. YOu think? I told him I already requested that last week. So what is the message there people? Exactly. I’m switching companies. I will say up until this most recent issue, I raved about having this company. Each year, the insurance has paid for itself with service calls.
Question…has anyone known anyone who actually did get a new a/c unit from AHS?? Were on our 8th or 9th call for the same problem…AC. THey keep putting band aids on it but never fixing it. I was told today that we have to pay $250 for a new compressor. We just did that less than a year ago. We shouldn’t need a new one yet, right? Im so angry. And tomorrow, we a company is comming by to put in a part that we paid 150 bucks for last time that they were out but found out last week it was never put it. So angry.so so so angry.
JUST TERRIBLE!
Called them 4 times for the same problem
(toilet not flushing completely)
Cost us $240.00 ($60.00 per visit)
Then they told us that the toilet was not covered under our
home warrenty plan.
Nasty and dishonest !!
I have had an AHS policy for more than nine years and was, until recently, a mostly satisfied customer. In all that time I only had to call back once when I requested service and a provider didn’t call after 3 days to make an appt. Each call for service, (for repairs only), have been handled professionally, with the following notable exception: I’ve had to call at least once a year for a the same leaking toilet and all but 2 or 3 calls have been handled by a different plumbing company each time. Recently, while getting non-covered plumbing work done, a non-AHS plumber told me the part that was replaced on each AHS call was cheap and likely to last only a short while, which would explain why it’s been the only consistent AHS call all these years.
That is really my only complaint about AHS service and I would likely not be writing now, were that my only complaint about the company. To be as brief as possible…I didn’t realize that I allowed my coverage to lapse last year and AHS called to offer re-instatement of my policy at a lower rate and asked if I wanted additional coverage of my AC at an additional reasonable rate. Though I’ve had my AC for nearly 10 years w/ no problems I added the coverage – better safe than sorry. Now I need to have my garbage disposal replaced and I’m told that my new policy doesn’t cover the disposal. I HAD THE SAME COVERAGE FOR NINE YEARS – AND THE GARBAGE DISPOSAL WAS ALWAYS COVERED! And after having it serviced once a couple of years ago, I would never knowingly choose to remove it from coverage. Customer service only offered that I had 30 days to review and make any changes at the time – of course after 9 years I didn’t think to review my contract, because I didn’t request any changes. I truly don’t remember the entire conversation, but I know I was offered a “welcome back offer” w/o any mention of reduced coverage. Of course I know ‘buyer beware’ and I should’ve read the contract – shame on me. But I think the company changed hands recently and my guess is that the new owners are driven more by short-term profit margins than long-term customer loyalty. After 9 years – I’m done.
I recently had an issue with my AC. I submitted my request online. I then had an AC tech come, diagnosed the problem, had the problem resolved in a little less than one week. The only reason that it took that long, was that an evaporator coil had to be ordered.
I am writing this on July 1st 2009. I live in Charleston,SC where the summers are very hot. In the end of April tis year my central air went out. I called AHS and they sent an A/C tech out a few days later. This company has a “Hawaiian” name and they were like hiring a bunch of six year olds to supposedly fix my a/c system. So I called back AHS and said they need to send another company out to fix the ongoing problem that has been existing from April 28th until now July 1st 2009. My complaint is that if you provide a service to the masses you should cooperate a little right? Not so with AHS! I was told after several arguements with many mnangers at AHS that they can only hire the same company to fix my a/c as the one that could not fix it in the first place. It took tis company 5 trips to get my a/c working for two weeks. So this is their customer service! What a joke! Before you buy into a contract with AHS think about my three year old daughter who wakes up covered in sweat every night since I cannot get my central a/c fixed by a competant technician. With all of the money I have spent on this terrible company by keeping the warranty, I could have bought and paid for an entie new central a/c unit! So take it from me….. don’t do it and steer clear of AHS. They are out to get their money and not help you , don’t waste your time or money. There should be laws in place to protect the consumer from big companies like AHS who prey on their customers like a snake on a mouse!Once they get you they GOTCHA!
Marty in Charleston,SC.
Do not buy American Home Shield coverage. It is not worth the money. It took them 5 months to diagnos a problem with a leaky shower. After 10 phone calls, we finally got another plumber to come out. He spent 20 minutes and determined it was a caulking problem (different then the other plumber). When the plumber called, AHS caulking wasn’t cover (which I completely understand). The problem is that I spent 5 months trying to get them to do something. If they would have told me the problem right a way I would not be upset. This place is all smoke and mirrors.
I am canceling my policy with this outfit. We had a severe storm here in the area which caused a power outage which in turn caused a sump pump to fail. The water backed up and got into my washer/dryer, my water heater and the furnace. The repairman informed AHS (and me)that the backup sump pump was to small for the job. Mind you AHS replaced the sump pump about 2 years ago as part of the warranty with the previous owner. They replaced the original back up sump pump with a smaller without consulting with us. When it failed this time around they denied me because it was,according to them, “an act of God”. So I am out of $60 for the repairman, $560 of premium and the damaged appliances. I wish I had read these reviews before renewing a year ago. My policy will expire in a month and there is no way in heck that I will throw more money down the drain with this company.
Changes contract each year without informing they did. Drop covered items without notifying or letting me know until a claim is made.
Poor repair people. Doing improper work and then when the item fails again they tell me it’s my problem.
Now, I’ve been informed there is a Class Action suite against them for these kind of issues.
They dont know the meaning of EMERGENCY, 3 days after my service request , no service yet, with a 40 weeks pregnant women as tenant in the recidence. The are full of BS. $535 a year + $60 a call($535+$60×5+$835 dollars a year) It is better to buy a new A\C unit every 3 years and will keep some money in the banck ($835×3=$2,505). The rpoviders are some ok , but the client service deparment are a ton of dunkeys. Will never pay a cent to them again.