American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 38 … 23 22 21 20 19 [18] 17 16 15 14 13 … 1 » Show All
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Have had AHS since 1997. Ok at first, decent premiums and co-pays, then the premiums started going up, deductible went up, and coverage slowly began to disappear. Ice maker went out on fridge…called for service, tech came out, showed me the problem and said he would file the claim. When I asked if the motor, etc., was covered, he said, ‘probably’. Claim was denied. When I went behind fridge, I noticed that he had not put the back on the fridge and had left the bolts holding the backing, in a well BY THE FAN…when I called to find out what it would cost for him to fix the hose (that had broken)…he said $190. I had already paid him $60 to look at it. Went out on my own to Menards. Bought two new hoses and clamps and fixed it myself: total cost: $12.75. After 12 years, I will not be renewing the contract.
No one EVER calls you back. Customer service reps are rude and could care less if you stay with AHS or not.
I will find a reputable company, or just start paying my own way. Over 12 years, on average, I have spent $6,000 and I have had 5 claims and one that was denied over the phone. The last two were denied. I have spent $195 on deductibles.
If you never have a claim, or you need something simple, like a sump pump, that you can repair yourself for $100, then go with AHS. Anything greater, your claim will be denied.
We have had AHS since 1996. In the beginning they were fast, efficient and cost effective. Mostly, this applied to small problems, such as attic fans and wiring repair on a porch light.
After a few years we saw our premiums go up and our deductable rise from $35 to $60.
A few years ago our AC/heat pump condenser went out. The condenser was replaced with a brand I had never heard of, but all seemed to be working fine.
The very next year, during a 105+ degree heat wave, the condenser went out again. This time it took two days before someone could come out to look at the problem. 2 slovenly “repairmen” came out and diagnosed the problem as I initially reported. This was a Friday afternoon and they informed me they would have to wait until Monday before they could get proper authorization to replace a part. I called AHS and told them this was unacceptable. I was told I would have to wait anyway. I called a company on my own and had them come out the next morning. They told me the condenser I had may have been new, but, judging by the serial and model numbers, the unit was probably sitting in a warehouse so long that the oil had settled, which was probably why the unit went out after just a year or so of operation. They told me the part I was waiting for would not fix the problem and the entire unit should be replaced. I decided to upgrade the unit with one that had a 10 year warranty. I told AHS I was happy to pay the difference between a new like unit and the upgrade, but they said they would only cover the cost of the part. They also told me the upgrade would not be covered, unless I paid them more money on my annual premium. I figured it was better to have the upgrade and ate the extra costs.
Last year our water heater went out and they sent a company who replaced the unit. Of course I had to pay extra for work that needed to be done to bring things up to new code. I expected this and that was fine. Again, it appears they replaced the water heater with an inferior product. The thermostat broke after just one year. I called them and was only advised that someone would be out and I needed to pay that repairman the deductable. The guy comes out the next day and calls for authorization. AHS says the part is under warranty and I must deal with the warranty company directly. I asked them why they couldn’t tell me this in the first place and save me the deductable and the time to get it fixed. They would not budge. I finally had the repairman fix the unit while he was there, so I didn’t have to wait a week to have the warranty company fix it.
AHS has deteriorated into a company that tries so hard not to pay on claims that they have lost all credibility with me.
I have come to this site in hopes of finding a better home warranty plan. Thank you.
We’ve had American Home Shield for a year on our 11 year old home. Our upstairs A/C unit went out on Saturday. I called AHS on Sunday morning and they scheduled a contractor to come look at the unit on Monday. The contractor stated the compressor was shot and needed to be replaced. The part was in on Tuesday and the repair contractor came out that afternoon to replace the compressor. A few hours later we had cold air to cool our home. This was my first interaction with AHS and I was completed satisfied with the experience.
Ive tried for over four weeks to have American Home Shield repair my a/c unit. They just keep giving me the run around and not responding to my phone calls or inquiries
So I get this letter in the mail today, a demand letter that threatens to take me to the national collection agency and to pay them a full 416.00 bucks because of one payment missed. And the only reason it was missed was because of an online purchase I made. The bank tried to contact me about it and I was not at home. So they held up my card.
It was about 3 weeks before I even noticed it and took care of it quickly.
So I called AHS tonight and that idiot said they could send these letters because they have the “RIGHT” to.
What about picking up the damn phone and calling me? Customer service, remember that?
I told him the card is fixed and to get the 41 bucks I owe now since the bank had the matter cleared up and that busta went on to tell me that AHS deleted all of my payment information. Then he said, “why should they keep it if they could not charge to it?”
To AHS things don’t happen in the online world. Either they get their payment or kick rocks.
Man, am I steamed. And they are fired!!
I am very familiar with the AHS warranty; I am a Realtor that always suggested to my clients that they have a home warranty. I see the reviews and unfortunately when people have a “good” experience they do not tend to write a review, it is only when the experience was “bad”.
Before you rate this warranty company, please consider that AHS currently provides 1.3 million home warranties nationwide, and spent over $318 million in service claim just in 2008. At the time of this posting there were only a little over 400 reviews, which were the most reviews of any warranty company with a rating below 2. I would challenge to ask the warranty company that has the highest rating on the list with only 16 reviews, just how many warranties are they currently providing and how much money did they pay in claims last year?
As a professional Realtor, I must say that a Home Warranty is a must when buying a home and AHS has been in the business longer than any other warranty company around and it is the only warranty that I have confidence in for my clients.
Last summer we had to wait three weeks for a new a/c handler to be put in to fix the a/c.
This summer, the person we had come and see it said it was the breaker and to just keep turning it on. hmm, when the breaker keeps going out it generally means there is something wrong that needs to be fixed not overlooked. So then we called them again. They found the problem in a timely manner but what good is that if you don’t fix it? The whole compressor needs to be replaced. The contractor had me on the schedule, when they called AHS the part wasn’t ready and they didn’t know when it would be. It was “backordered”, same thing they told us about the handler last summer. I made a phone call to AHS to which they told me it would be in Monday. I got upset and told them that wasn’t good enough. 15 minutes later the part was in the warehouse ready to be picked up. I called the contract agency myself b/c AHS doesn’t know anything and will not pick up a phone to communicate to us. Now that they have the part they can’t get to us until Monday. The way they explained it is that parts come in earlier than expected. Then why didn’t they call us or better yet the contract company?
I have been an AHS customer for over 10 years. We have had very few claims. Of the few claims we have had, this last one is our 3rd to be denied.I called on our pool/spa heater not heating. The first tech came out, told me he would file a report with AHS. The report said switch was missing and we had loose wires. Well he must have broke the switch and did something with it and maybe cut the wires to get a denial from AHS because that was not the way we had our heater.AHS told me we had to have it repaired and in working ordered to be covered by the policy and proof from a licensed repair person. The one that had been out called me to get the business and was going to charge $450. I choose to hire my own who charged me $65 to get it in “working order” so it would be covered. I sent the proof of repair as requested by AHS and waited for the approval. Once they advised of receipt of the proof, they allowed me to file another claim. I did and requested another company since I did not trust the previous one. They sent another who also filed a report. It stated the heater had been improperly repaired and was “hot wired”. The call came from AHS….denied again for improper repair. This is ridiculous and unbelieveable. I have spent so much time on hold and automated phone calls and no customer service from them. They have been rude over and over again. It cost me two service calls of $60 each and $65 for my repair. I pay $53 dollars a month for the coverage. Apparantly I pay this to be denied and deal with a group of scam artist in AHS and their affiliates. No more will they get a cent of mine and I will tell evryone how they cheat the consumer and especially “loyal customer”. My biggest mistake was keeping them for so many years. Don’t go with this company unless you want to be scammed.
I have American Home Shield on my home and a vacation home. I live in Arizona where the temps have been between 110 and 115 for the better part of the month and I have had no air conditioning since July 15th. American Home Shield has repeatedly sent service technicians that are not trained on Lennox air conditioners, and therefore, they have declined doing the work. Finally, on July 29th they told me to find my own contractor and gave me a referral code. After diagnosing the problem the contractor was to then call AHS for approval to repair or replace the unit. A service company came today and recommended replacing the 11 year old 13 SER unit because both the condenser and the compressor were worn out. AHS refused to approve the repair or replacement. Now I’m waiting for another company that they found to come “look” at the situation and make their recommendation. I’ve already been warned that replacement parts will take at least a week.
I’m absolutely furious. It’s over 100 degrees in my house and American Home Shield has been completely unresponsive. I’ve had to call them repeatedly. They do not follow through. With tomorrow being a Friday, I’m fairly certain that I’ll still be sitting here sweltering next week at this time. I’m cancelling my policies.
This was pitched and suggested by our mortgage company and fees are taken out monthly Since is a Huge National bank I figured it would have to be OK. NOT! American Home Shield is a hoot. Basically they know they are paid and professionals and putting you off. Contractors that do not show up or call. And when they do show up they want to be paid but can’t do the repair without parts. Then its a disappearing act as they have their $60. Nasty game and my family and I have taken cold showers without the hot water heater.
CEO Dave Crawford does not return calls or anyone else in their management. I hope Dave’s karma has something to do with boils.
AHS is awful. Not only are the “customer service reps” always rude and care NOTHING about your problem, but AHS contractors are unprofessional and in some cases appear to perform work without proper training, experience and/or supervision. I was an AHS customer for more than 10 years. In that time, many plumbing repairs were performed by AHS contractors. Then recently, during the inspection to sell my home, it was discovered that I had 7 slab leaks. SEVEN! And SIX of them were not only in the areas the AHS contractors ‘repaired’ previously, but they were likely caused by the poor workmanship of the AHS contractors. For instance, one AHS contractor didn’t fit the male PVC pipe all the way into (about 4-6”) the female, but he buried it under the slab anyway. Next–separation, slab leak. Another AHS contractor cut a pipe at an angle, so that there remained a small gap or pressure point. Next–pipe burst, slab leak. I spent over $10,000 to repair the 7 slab leaks, and another several thousand to repair the foundation…DON’T GIVE AHS YOUR MONEY FOLKS!!!
services very slow respond…too busy
I had AHS for several years. Each year my air conditioning broke and they would send someone out. They would only put freon in it and it would break again the next year. Finally, the compressor went up. It took 6 WEEKS to get it fixed. I called them and told them I have COPD and could not breathe. They offered me $40 for a fan but did nothing to speed up the repair. All of my pets almost died and I ended up in the hospital with a respiratory crisis. Then, when my hot water heater went up they sent a company that was very rude to me. They tried to make me pay for a new water expansion tank when the one I had was 2 years old and was definitely in code. I finally fired them at that point. Nightmare city.
If you have Americian Home Shield stop reading and call them and get a refund of your premium. If are concidering them DON’T.
I found out that they were involved in a class action lawsuite today and thought this info may be helpful.
My name is Edward and I currently as a maintaince tech at a local walmart in Dallas. I used to work with my Dad a few years ago with his AC/Plumbing/Repair service in Florida When he was registered with Americian Home Shield. My mission on a service call for them was to look for anything that will deny the claim such as a piece of grass growing on the unit outside or some fuz on the air filter. Even if it was compleatly unrelated to the problem. The reason being if you go out and fix the propble you get $50-100 for the call plus parts. If you go out and do nothing but find a way to deny the claim you get the service fee plus a profitability bonus every you find something wrong with so they do not have to pay.
From my experience every warranty company targets new “inpresionable” companies to do work. They offer so little money for a call that it is not worth there time to go out. So if they deny it they make more money per hour and save on gas.
AHS SUCKS!!!! CANCEL NOW!!! In July of 2009 we had an issue with our ac leaking. The contractor they sent out complained that they AHS did not pay them enough for these services calls and said that my AC was leaking do to a rusted pan and that he would have to order parts. (he never even opened the unit) took his $60.00 and left saying he would call me within 3 days. After 4 days of not beaing able to get ahold of the contractor I called AHS. They said that the contractor told them that there was nothing wrong with my unit. I explained my situation to a supervisor who after 30Min Agreed to send someone out. I got an email confirmation that the same company was comming back out to reinspect. 2 days later the same guy arrives and told me it would be another $60.00 for him to replace the drain pan. When i asked why he told them that there was nothing worng with my unit when clearly it was leaking he told me that it is like an HMO medical plan. And they get paid to not fix issues under warranty and told me that he had my parts with him and if I paid him another $60.00 he would replace the part.
I refused to pay and told the man to leave. After I calmed down I contacted AHS and told them what was going on. They said that the service company again stated that my leak was due to poor maintaince and they will not authorize a claim. After speaking to a supervisor they sent me to the claim authorization dept. The rep was very rude and told me that I did not know what I was talking about and that there was no leak. (he is telling me this why I am stomping on my wet carpet!!!) He told me that there was nothing I can due and they would not send anyone out to fix the unit since it was in poor maintaince. Then he humg up on me when I asked to speak to his supervisor.
I called another company to look at my unit and they fixed the pan for $80.00 including parts and labor. I sent the AHS the bill and asked for a refund of my invoice plus the $60.00 service call. It has been 3 weeks and no responce we will see what happens. I will not be renewing my subscription with them. And after reading other comments I truly believe the guy was right and they pay people not to fix issues.
On a side note my unit was not in poor maintaince the freon was good, the coil was clean and there was no grass on the outside ac unit. I took pictures and had the guy I called put that in writing as well.
HOT WATER HEATER REPLACEMENT 1/28/09
ONLY ONE PLUMBER TO SERVICE ANDERSON SC
WORKMANSHIP POOR,$149.00 EXTRA FOR A THERMAL EXP TANK
WHICH IS BEING HELD UP ONLY BY THE PLASTIC PIPE CONNECTED
TO IT.I HAD TO PLACE BLOCKS UNDER THE TANK WHICH WAS FREE
HANGING TO TAKE THE WEIGHT OFF THE PLASTIC PIPE BEFORE IT
BREAKS.WHY PAY FOR A SERVICE CALL AGAIN.MADE FOUR APPOINTMENTS WITH PLUMBER, GOT THE CALL BACKS BUT NEVER
SHOWED UP.CALLED CUSTOMER SERVICE ALL THEY DO IS COVER
FOR THIS PLUMBER .PLUMBCRAFT SERVICE IS THE CONTRACTER
WHICH I FEEL IS A TOTAL WASTE.I WILL NOT BE RENEWING
MY CONTRACT WITH A.H.S.I CAN NOT DEAL WITH PEOPLE LIKE
THIS.ALSO I TAKEN PICTURE OF THERE WORK, WHICH I WOULD LIKE
TO SEND TO YOUR CEO IF YOU CAN SEND ME THE NAME AN MAILING
ADDRESS.MY CONTACT NUMBER 42246415
I had AHS for a year and never called them, until I had a minor plumbing problem. My bathtub faucet wouldn’t shut off — well, it would turn off, but the water kept coming. We had to shut off our water at the main.
So anyway, AHS sends me their “plumber” (I use the word very loosely) Touch Pros Plumbing. He comes out at 8:30 pm (he was supposed to be there between 1 & 5 pm) and says that “my water pressure is too high”. He measured it at 115 psi and it’s supposed to be around 80 psi or below. Then he said he’ll be back tomorrow to fix it. Tomorrow comes, and the next thing I know, AHS is calling me telling me “it’s not covered because of your water pressure being too high is the cause of the problem.” What a scam. I had to pay him the $60 service fee to come out (for nothing).
I then called my own plumber, Flynn Plumbing. He came out and measured the water pressure and said it was 89 psi (which I trust) and then took a look at the faucet. Well, he found the cause — it was a piece of metal that had come loose from the pipes being sautered together and it got stuck in the cartridge. So it wasn’t the water pressure after all. But I guess AHS and their “plumber” has a nice scam going on.
I immediately canceled my contract with AHS before it could renew and am going with another company. Hopefully, this company will provide better service and won’t be a scam!
We had 2 plumbing service calls and the service was not consistent.
First call – Reinhardt Plumbing came to our home and repaired the leak quickly and the plumber was very friendly. I was very impressed and happy with the service.
Second call – A Water Solution came to our home. The very young plumber said BEFORE he came into the house “None of this is going to be covered lady.” He claimed that the problem was the result of defective workmanship and gave me a quote for $500 to repair the leak to replace all of our water leads. I hired another plumber and found that the A Water Solution plumber’s diagnosis was incorrect. The water pipes are all copper and do not need to be replaced. The problem was a bolt in back of the shower cold water faucet had fallen out. The A Water Solution plumber had pointed out steel pipes that contain electrical wires which do not contain water. Although the young plumber may have been mistaken, I question his integrity since he told me that the problem would not be covered BEFORE he came into the house.
In summary, I believe that AHS needs to screen service providers more thoroughly. We live in a large city and there are many good plumbers available. I feel that AHS sent us the first cheap plumber listed in the phone book instead of sending a good plumber. AHS needs to screen its service providers if they want to keep home warranty customers happy.
Dear American Home Shield,
You have lousy customer service and lousy vendor service I am very displease and when I complete this survey this is what I am including in a complaint about the service I received today also I am going to cancel this contract because of the lousy service I received today from your customer service and vendor
I have a complaint with your service vendor Around Town Company chris. When I placed this service I include in the work order request that my air conditioner unit was not turning on. When the technician Chris came out he did not check to see if the unit was cooling properly or that the thermostat was cutting off on auto. I asked him to replace the thermostat unit he said it would cost a 160.00 to replace when in the contract it states the thermostat can be replace due to normal wear and tear. 2 hours this unit has been on and has not cutoff and blowing out hot air and also left the wires exposed which it was not when he came in alone the cover was off. that is fire hazard and your vendor and the company is liable if fire occurs which i will sue if I have to.
I called customer service and complain about the company and technican request that theiy
send a different company to re service the unit and they said would charge me another 60.00. I do not want the same technician or the same company that did a lousy job to re service. I want a different company or I am going to cancel this service and go with different company that superior customer service. I am also going to file a complaint with Better Business Service.
Sincerely,
Kim
I have been an AHS customer for over 11 years. I have had a contract on 4 different homes. At the beginning, Yes, AHS was a very good company. If I had AC/heater problems, they were fixed; dishwasher broken, it was replaced; plumbing stoppages, cleaned out; you name it, they fixed it. Eight years ago, I purchased a home and put in all new appliances, new wiring, new AC/heating, etc. Over the last two years, my dishwasher broke. I had to wait 3 weeks for the parts to make it to me so it could be fixed. My refrigerator broke and I waited 4 weeks for it to be replaced. Yes to be replaced!!! The serviceman they sent out ordered the parts, but since he lived far from me, we had to wait on his time frame. It was not repaired the first or second attempt, so we were finally offered a replacement. ($500 valued refrigerator which is then ordered from GE online and shipped to your home, another week wasted.) The microwave computer went out, they sent the same man out. He ordered the parts, then we had to wait for him to come with a helper since the microwave was very heavy, and he had a bad knee. He finally came and did not come with the right drill bit. We went and purchased one so we would not have to wait any longer. It was over 4 weeks for this repair. The outdoor AC unit went out one summer. We had to add freon. The next summer,same thing. Then again. Finally, they replaced this unit. The repair company replaced the unit, but NOT the freon. We called our own company to put the freon in. BUT, the indoor unit would mess up also. The repair company would say the coils were dirty. We paid out of pocket for our own 2nd opinion, it wasn’t dirty. This past winter, the heater broke. AHS sent out the company that looked at the AC last summer. They said the heater was dirty. Not true. AHS sent out a 2nd company, they said the unit was not dirty. So, AHS replaced the broken coil. Well, this spring we had our walls insulated, since the house is an old wood home. May came and we began running the AC again. Our electric bill was over $500. Now, we have had high electric bills, since the home was not insulated, but we just paid $3500 to do this. June came, $600 electric bill. We called AHS to check on the AC. The same 2 companies that AHS keeps using to look at our AC/heater, one says it’s dirty. The other says no freon. NO FREON!!! The unit was replaced last summer. Anyway, we called AHS and asked for someone else to come service us. They had no one, so offered for us to find our own. We called our usual company, they came out and told us that BOTH the AC and the heater were running at the same time. Anyone should have been able to tell this by looking. Apparently the 2 other companies didn’t look, just wrote something down for AHS. We finally got it fixed ON OUR OWN. Also, 2 years ago, we added a 2nd home. The refrigerator stopped cooling. We requested service and got the same man with the bad knee. He “repaired” the refrigerator 3 times before we were offered the option to replace it. Another $500 model, but added to this so we could upgrade. After six weeks of repair and waiting, we finally were able to buy groceries again. During this time, we had a problem with our washer, and used the same man repairing the fridge. We were without a washer for 5 weeks, and finally the repairman brought a part off of his own personal washer and left it at my back door for me to install, since AHS couldn’t get the right part ordered. I have had several problems with AHS but they do not use qualified repair people, so beware. My contract is up next month so I will be leaving. I am looking into new home warranty companies. Good luck to you all.
I have had AHS for eleven years ( call me crazy ). The last five service calls have been filled with horrific communcation issues between customer, AHS and contractors. The level of service expertise provided by the contractors is pure “crapmanship”. They tend to be poorly equiped, untrained, no customer service skills, etc. I had to actually get in my car and go tow one technition’s station wagon to my house as it had died out on the highway. I have been told by two technicians that they first responsibility is to “find a reason for the repairs NOT being covered ” by AHS. This is indeed my experience over the past four service calls. Each one had to be escalated, each one was eventually covered, each of the first diagnosis was overturned by the next technition. I went 6 weeks without a wall oven/microwave, 1 week without a clothes dryer, 4 weeks without my swimming pool heater working…I AM LEAVING AHS when this contract expires..They totally misrepresent the service level they provide and excuse it as the contractor’s fault.
I’ve had AHS for two years now since moving to a new home on the same block as my older one. Up until this month I had been satisfied with AHS but no more! Last month, I called about a broken air conditioner. The contractor came out but due some miscommunication with my mom who was home at the time, she sent him away. So I rescheduled. The contractor did not come out for the rescheduled date and did not return my calls. When I contacted AHS about this it turned out the contracted has phone problems. Yet another week later when the contractor came out, he “fixed” the air conditioner. The next day it stopped working yet again.
At this point the temperature was rising and was reach above 90 degree temperatures. I had to call AHS again about the same problem. Again the contractor was difficult to reach. When the person did come back finally, he determined that a part needed to be ordered and left. But I did not hear from him regarding the part and had to call AHS yet again for follow up. Finally the person came out yet again and supposedly installed the part. Yes it got my air running again but this time nonstop! When I complained to AHS about this to send me a more competent vendor, they balked that they could not do so because the vendor had ordered a part; they contacted the same vendor to come out yet again! He came by looked at everything and then muttered something about needing to order something else.
I finally put my foot down with AHS and told them to send me someone new or else I’d cancel. They did and the new vendor confirmed that the first one did shoddy work. He has ordered the supposedly right part and is waiting for it to turn up. But again communication with these vendors is terrible. I had to call him five times in order to actually get him on the phone to tell me this!
You would think AHS would be concerned about my complaints. Well they called me to take a customer service survey in which I complained profusely and gave them very low ratings. Supposedly my survey has been flagged “red alert” meaning I should be getting more attention and follow up.
This happened Wednesday. I have not heard from anyone since.
Definitely stay away from AHS. After this vendor returns to install this panel, I am canceling my AHS policy.
I had two houses on contract. Co started finding ways to not pay for the repair. “Its not covered” seems to be the mantra after the repairman has been there and not fixed the problem. Then I had to call someone else to fix it. Example there are roots in your sewer line, its not covered. I challenge anyone to show me a sewer line made with clay pipe that doesn’t have roots in it. The roots were 3ea 5″ roots that were 1/16″ in diameter. 2 hours later a diff plumber roto rooted the line for $75.
Every time I had an issue, the contractor would call late. Once, a guy even bailed out. So, AHS had to find and send another one. It took 3 days to find one! They seem to find down & out contractors. The latest one took 3 hours to diagnose why I wasn’t getting power to a few power points and at the end of it, they did a really shoddy job. They cut p the dry wall to locate a new GPF and the gaping cut in the dry wall is very obvious. Suddenly one day, AHS increased the service fee to $100. WHAT!! I could use this money to get a membership in Anglie’s List or something like that. I’m cancelling my AHS contract.
We live in the desert in a large city. Our upstairs AC unit failed on a Thursday when the temperature was 110 degrees.All our bedrooms are upstairs. I called AHS immediately and was told I would hear back the next day.When I hadn’t heard by noon, I called back again. No one called by 4:00 PM so I called again and was told it would be Monday. Monday I called again. Finally a contractor called and said they would be over Tuesday by noon.I stayed home from work all day and no one showed up.I called back and was given the contractors number.I called it and got voicemail.I called AHS again and they called the contractor who finally called me back and said they would be over the next day. The next day the contractor tore up my AC unit and left without repairing it, leaving glass wool insulation all over.My new Airedale puppy ate some so I had to take him to the vet.AHS sent out a different contractor the following day who took 2 days to finally finish the job.Throughout this miserable experience I was on the phone with AHS about 30 times with any supervisor or customer service rep I could get, all to no avail.They couldn’t care less about their service or my predicament.THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH EVER! Today I switched to another much higher rated company which happens to be cheaper too. Goodbye AHS, hope you go belly up.