American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 38 … 28 27 26 25 24 [23] 22 21 20 19 18 … 1 » Show All
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We had a major problem first thing Saturday morning. EVERYTHING was backing up!!! You couldn’t run water anywhere in the house without something over flowing. We called and they had a plumber come out. He snaked the drain pipe outside but didn’t do anything at all inside, because of roots. I get that they don’t cover roots and that is fine, but we still can’t shower. The shower backs up still and now it won’t drain at all. I have called them 4 times and they still won’t do anything about it. I keep telling them that it has nothing to do with the claim that we made on Saturday because it is in the pipes inside, but they won’t listen. They told me that I can pay for a plumber to come out and write a report to submit to them claiming that it is different, but if I am going to pay the plumber to come out I am going to have him fix it. I am already out 60.00 because he wouldn’t come inside to make sure he fixed the job right and cleared everything out. They won’t even send someone to come out and look at it. We will not renew with them again!!!
I have been an AHS customer since April 2002 and have never had a claim until now. Just before Thanksgiving (as luck would have it), my gas furnace went out. The ignitor, solenoid, gas valve or something was not working properly and something started to make a clicking sound as the furnace tried to ignite.
AHS dispatched SA Heating to my home on 11/20. I was told the problem was dirt and that cleaning the furnace was not covered so I paid $180 out of pocket + $60 service call fee. The furnace started to have the same problem so SA Heating returned on 11/22 and the tech replaced some kind of sensor (smoke or flame). The furnace worked for 1 day and went out again with the same problem. SA Heating returned a 3rd time on 12/1 and the tech couldn’t find any problem, but said that some wires were loose. The furnace had the same problem so I quickly called the tech back and he returned to my home the same evening and this time replaced the gas valve. No sooner does the tech leave and the furnace exhibits the same problem.
This morning, the tech calls me to give me 2 options: 1. request another contractor through AHS or 2. they will come out again (5th time) to try to diganose and fix the problem. I called AHS to try to exercise option 1, but they would not approve it since no diagnosis has been made and provided to AHS. So, I have to endure another visit by SA Heating which I am fairly certain is not going to yield any good results. Only after that will AHS authorize another contractor to come out. They won’t even authorize a replacement. I actually don’t want a replacement furnace, just heat in my house since it is 59 degrees in the house and I have a 4 year-old daughter.
I spoke with an AHS manager and told him that if SA Heating cannot fix the problem on the 5th try, he will have lost a customer and that I’ll ask for a prorated refund of my annual premium. I actually have never renewed my AHS warranty until moving to my home in 2002. I guess, I wasted some $3K on premiums of the past 7 years which would have paid for a new furnace.
I wonder if there are any truly reputable home warranty providers out there? Or are they all like this?
Do not purchase this home warranty. I have had them for 6 years and the rates and service fee keeps going up. I had an issue with my AC/Furnace in 2007 and I thought AHS would cover the cost, but they didn’t. They blamed me for not maintaining the unit before it went out. I purchased a home that was approximately 20 years old and that was the orginal unit in the house so when it went out, it was 25+ years old. I had no maintenance records from the previous owner (how could I)but they blamed me. I purchased the home warranty knowing that something like that could happen and they failed me. I had to purchase a new AC/Furnace unit($5000) because they would not cover it and now I am getting rid of them. They will no longer have my business.
We have been trying to get our heat repaired for almost a month now. We don’t seem to be any closer to a resolution than the first call we placed to American Home Shield. We’ve been lied to so many times, I still don’t know if the parts that were supposedly ordered were ever ordered. Never in my entire life have I been spoken to the way the heat company’s (a contractor for American Home Shield)service mgr spoke to me – rude, condescending, and argumentative. We’ve had a service contract with American Home Shield for 10 years (I also had a contract for a previous home in another state, but never had to use it). This is the first time we’ve placed a call and I’m in utter shock as to how we have been treated. I now understand why Clark Howard doesn’t recommend this company. How do they stay in business?? I’m about to file a complaint with the Consumer Complaint Agency. I’m also going to contact either the BBB or the GA Secretary of States office. This company – especially in the tough economy – needs to go down. The absolute worst company in the USA. I only wish that I had found this website before this ordeal started!
Very consistent service in the Cincinnati, Ohio area. Relaible providers and good results without debate of any kind. I would recommend them.
First experience was on move-in day, and for three months more – all for the same issue. I was very discouraged to learn that the three plumbers AHS sent out in as many months were not even reputable enough to be rated by the Better Business Bureau. It was only after they refused to cover any more of my ‘whole house’ plumbing blockage that I started looking into the service guys they were sending out. Once I called an A+ plumber on the BBB list, I’ve not had another problem. I’m currently looking over this site, trying to determine if I should renew, or with another company…
after waiting for 2 weeks, to get parts for dishwasher, they need some more parts, which the Tech did not order on 1st visit, so they need 2 more weeks to order parts,
1st visit tech spent 2 hrs, 2nd visit he spent 4 hrs, 3d visit not sure
The company seems to be run by inefficient people, who are willing to try to spend more than 6 hrs on site, plus parts, trying to fix a 20 year old dishwasher, not to mention the customer inconvenience for 4 weeks, which obviously they do not care , not sure why NAR even endorses them, the attitude has been lets find a way not to cover this, the concept of a customer centric company is really Greek to them, not sure how long a company of this caliber can stay in business, As a RE Broker, will definitely let all my agents and colleagues know about this, and have them make their own decision. Plan to request refunds for my other rental properties for which we have AHS.on a scale of 1 to 10 , 10 being the best , I rate this company as a Minus 1
After my experiences with AHS and all that I have read here how would you all feel about a class action law suit ..
If you interested email me at tsmith6719@yahoo.com
Run from this company as fast as you can. We are going on day 5 with no water in the house . Hot water heater broke the day before thanksgiving and I have spoke to no less than 8 supervisors. They have no desire to help. When you call there only interest is to get off the phone . A plumber finally showed up this morning and told me AHS would not cover $520 of the repair cost . The repair will not take place for 2 more day . This company will take your money and give you nothing but grief ..
We have moved often and have used other home warranty companies. Here in Houston, AHS has given us timely and effective service. We have renewed our policy each year because of their good service.
Found every excuse in the book to not do repair on a heater. Physically beat on valve then claimed it had preexisting damage. Finally “found” faulty wiring in the unit that made it not covered. Dumped these clownes ASAP and we are trying to pursue legal action.
Do not use this company. I agree with so many reviews. They do not back what they say they will. Do not use them. You will be diappointed
This was easily the WORST expenditure I have made to date. I have had to call them twice since purchasing the warranty and both times they have sent incompetent, dishonest contractors to my home. These people should be shut down. I have repeatedly left messages for managers, never returned. If you call the cust. service number, and ask for a supervisor, they tell you NO. Absurd!!!!
AHS was a great company back in 1998 when I had them. However now they as far as I am concerned are uncaring, unprofessional and provide no protection. I would strongly advice anyone not to use this company.
AHS replaced my hot warter heater five years go. I have placed many calls to AHS not having hot water. Reps are very unprofessional and not consistant. I was told to hit the reset button and the policy states not to hit the reset butoon. Two unqualified techs came out and nothing was resolved. He called into his office 5 times speaking to the master plumber. My hot water went out a third time and I spoke directly to the plumbing company to inform them that my hot water went out for the third time. I ask them did he have the notes that I was told if it runs cold to call them immediately. He stated that he had no availability and that know one could come out for the next 24hours. He had no indications in his notes about my service problem. The supervisor said that in his notes it mentions that I was a fustrasted customer and that he was going to ask AHS to refer my call to another company. I ask him would he do that asap. I question the quality of techs that are contracted through AHS. I was referred to another company that came out the same day. I am waiting to see if my hot water goes out again. Speaking to a coworker that has AHS, they came to her house 3 times same company and same person. Stating that everything is working fine. Her next water bill was $500.00 dollars and the problem has not been resolved. i will never refer anyone to AHS. Please be careful.
I was having Toilet problems so, I called to schedule a plumber to come to my home. I was told by the rep. that I was covered and that I only NEEDED my service fee. I was charged $60 for their service man to come to my home; the service man attempted to unstop my toilet…after 10 minutes of trying I was told that he would have to disabled my toilet & said the repair/replacement was not covered due to “pre-existing conditions”!! The service would cost me an additional $177. After speaking to rep about the additional fees the plumber was going to charge the rep could not give me a reasonable explanation concerning my pre-existing condition. I pay $45 for my monthly warranty fee
(FOR WHAT).Lets just say find someone else!
my air conditioning went out in july of 2009. they sent an inconpetent company called air solutions to service it. they said it was a part needed for the fan motor. It took him three days to come back and he could not fix it till a part was ordered. AHS would not pay to have it shipped overnite. It took nine days to have it fixed with temperatures of 112 degrees.I had to board my pets and stay with a friend. I was also unable to work because of the excessive heat. there was no excuse for this.
I had AHS for almost a year now and had requested service 3 times. They have been reliable, good costumer service and overall did a good job all three times. Now that Im about to renew my contract realized my premium is $100 more expensive than last year. Im very upset and want to leave them. Im searching for other companies and services.
Had a sump pump failure and a slight water leak. AHS rep I talked to was great, but from there it went downhill quickly. Some 7 hours after I called AHS I hadn’t received a call from the assigned repair company (ARS) so I called them. They said they had tried to call but got no answer. Told them I had been home all day. Anyway, when they came the technician said he could replace the sump pump with the “AHS authorized” one which wasn’t the same quality as the current one. He could, and recommended, going to a better one which, with my AHS 40% discount would be about $400 with the $60 service call. The more expensive pump was identical to the failed one. Had a 3 year warranty vs. 60 days for the AHS one. The plumbing leak wouldn’t be covered since the line that was leaking had a saddle valve in it which is a code violation and therefore not covered. Now, it wasn’t the saddle valve that was leaking, it was further along the pipe where there was a joint. I know I could have had the sump pump replaced for less, but figured I was out the $60 anyway so let ARS do it. Wouldn’t pay him the $236 for the water leak.
I think I’ll just cut my losses and not call AHS for any future work. I honestly think repairs will be less costly that way.
Some service providers were great but many were rude, argumentative, did not complete the service required correctly, charged large amounts of money for “non-covered” service and then did poor work. I had to pay several thousands of dollars to other companies to perform the “non-covered” work correctly as the AHS provided company were “too busy” to complete the service. This happened with several companies and AHS stands by their contractors, even when rude or perform poorly. I took off work many times only to have a contractor not show, and then the office staff rudely attacked me. I am busy too. I understand there are delays. There have been some very good contractors but you never know who you may get. Beware!AHS will not enforce their contractors’ performance or behavior. I have pictures of the filth left in my air conditioner units inside after another company came out to complete the work AHS’ provider did not clean. I paid out of pocket over $2600.00 to have my units cleaned. I had to pay another company the same to do the work correctly.The same with the plumber. He did not fix the leak which was non-covered so I paid 150.00. He did not come back as the company promised. I had to pay someone else to fix the leak. Same thing happened with my refrigerator. I paid for a non-covered repair, which did not fix the problem. The contractor never came to make the correct repair after he told me he would. I have paid double three times this year due to AHS contractors.
I had done business with AHS since 1993, when I purchase a home and was pleased with their service until my AC went out. It was a 7 year old Trane Heat Pump that went out and could not be repaired. They refused to replace it because they claim it was not maintenanced properly(not true). When I had the unit replaced, the service tech discovered it had been installed incorrectly and there was an electical problem that caused it to go out eventually. I will never do business with them again. If you do use them, do not purchase the premium coverage that coverage the A/C and refridgerator, because they will find an exuse not to repair it.
i LIVE IN FLORIDA AND IT TOOK 2 MONTHS TO GET MY AIR CONDITIONER FIXED. SIGN UP WITH THESE GUYS AND YOU ARE A FOOL
2 years ago we moved to Birmingham and purchased a beautiful 13 yr old Brick house. Knowing that we may start to encounter some repairs we decided that a Home Warranty may be a good idea. The AHS add looked great. I seemed to cover all the items we were concerned about (air conditioner, furnace, range/oven, water heater). (Note: SEEMED to cover.) Well, this past summer our air conditioner went out. It took them a week to get someone to look at it. (A week without air during peak Summer in Alabama is NO fun.) You could hear the motor try to start but the fan would never kick on. Did they replace the motor? (of course not). The technition greased the shaft and manually push-started the fan. (Wasted $60). I later had another company check it (another $60). They told me it was drawing high amps and the motor would not last much longer. But AHS would not replace the unit or the motor!! So, guess what I have to look forward to next summer. Now its Winter and the fun with our Furnace begins. I have it cleaned and inspected to ensure that I am Compliant with the terms of the AHS policy ($65). The technition shows me that the Heat Exchanger has a hole and is leaking carbon monoxide. He said its not safe to operate and I need to let the Warranty Co. know about it. The next day AHS sends someone from another company to inspect it. He agrees with the first technition, turns off the gas, and charges me another $60. Well, a week later AHS did determine that it was covered, but told me there could be some “non-covered” items if the new unit was not the same size. All is good in my mind (probably about $200-$300 I’ll have to cover). Nope. 2 days later they tell me the furnace is on order, but I will have to agree to $700 non-covered fees. When I told them that sounded too high, they told me I could get a Cash payout and use someone else to replace it. They said they would have someone from that Dept call me. Well with no calls the next day, I inquired into the status. “It takes 48-72 hrs to process that request”, I was told. Well is the unit still on order? “No, it was put on hold when you requested a cash payout”. So, I started getting quotes from local HVAC companies. They were all $2500-3500. I’m thinking, AHS probably pay me $1500, and I can find someone liscensed to install it for about $2000 (it will still be better than the $700). Well after 3 days they did call to let me know they would be mailing a check for $543. Now I see why the Service Companies don’t like dealing with AHS either. They make zero money from AHS and have to try to collect profits from me. But with a payout of $543, all I can do is pay the $700 and bite my lip. Now after sleeping in Mummy bags for 2 weeks, its scheduled to be replaced tomorrow. The AHS add should read:
Avg cost to replace furnace – $2671
Avg cost to repair furnace – $270
With an AHS policy – $60
(….really we’ll just pay $543, and you’ll
have to cover the rest!!!!!!)
I had a faucet that was over 20 years old that broke. They said it wasn’t covered because I broke it on purpose to get a new one! It wasn’t “normal use”. After 20 years! The place is a phony joke.
They performed very well, but they also raised my premium, so I’m leaving them.