American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 906 Rate this Company!
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 38 … 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
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Beware of this company as they are very very picky when it comes to what they can and cannot cover. The customer service has got to be the worst I have ever dealt with. I waited for 3 weeks to get service on my AC because someone screwed up the request and I kept receiving calls to reschedule my appointment. When they finally made it to my house they refused to provide the service requested because of a technicality. I finally gave up and cancelled my service with this people and went with another company.
I have had AHS for three years. They have been useful with some of the plumbing issues over the years. They were good about replacing a dishwasher that coud not be repaired last year. but my issues are with the A/C unit, they have come out on four seperate visits to repair the A/C that always requires freon the start of the summer. This year I turned the A/c on and had no cool air flowing at all. Called for repair on a Thursday…didnot get a technician to the house till the following Tuesday evening….We went through 5 straight days of 100+ temp. The technician added freon and pointed out that the unit had a crimped pipe that was allowing the freon to leak out and would have to come back to repair the pipe. He said that AHS might not schedule it and that I should call the office in afew days to push the issue. I had to call the office, now I’m on the schedule for next week. I’ll cross my fingers that they will do the repair correctly and I don’t have to call next year for more freon. This repair will determine whether I renew for year four for look for another company. I’m paying close to $500 a year for a townhouse with no extras…seems rather high to me. Would be interested in other companies out there.
-Very bad customer service. I have to wait for 20-30 minutes everytime I call them.
-They will find every reason not to cover the parts.(These parts are mentioned in the Convered parts list of the contract)
-I WILL NOT RECOMMEND THIS.
Terrible customer service. Contractors they choose to send out to the home sometimes never showed or called after giving you a window of time to complete service.
I COULDNT BE MORE DISSATISFIED WITH AHS! WHAT A COMPLETE WASTE OF MONEY! CALLED THEM ON A AIR CONDITIONER PROBLEM, TOOK 4 PHONE CALLS AND 5 DAYS TO GET A DRUNK SUBCONTRATOR OUT TO THE HOUSE. HE COLLECTED THE DEDUCTIBLE AND DID NOT FIX THE UNIT. CALLED HIS COMPANY 10 MINUTES AFTER HE LEFT TO TELL THEM THE UNIT WAS STILL BROKEN AND THEY TOLD US THEY COULD NOT GET ANYONE OUT TO OUR HOME FOR 2 MORE DAYS! I HAVE A SMALL INFANT, AND INDIANA SUMMERS ARE HUMID AND HOT. AHS TOLD US OUR CLAIM DOES NOT CONSTITUTE AN EMERGENCY AND IF I HAVE THE UNIT FIXED ON MY OWN, THEY WILL NOT COVER THE COST!!!!!!! DO NOT BUY ANYTHING FROM AHS!!!
Very simple you have the warranty for years.They tell you items are coverd.I’ve have had my AC serviced 5ys in a row.they wont do the right thing by replace it.No unit should need that much service every year.I tell them I have a major health issue and i need the air to breath.It’s always like a week later before i can get some help after calling the 5-6 times a day every day until someone shows.
I have been happy with American Home Shield for the past 2 years with my home and 4 other rental homes. I was happy until my last call. I have a rental home and the AC went out. They have sent a tech by there over 4 times and the unit is still not fixed. They are not interested in sending a new tech.
We just cancelled our warranty with this company after nearly 3 years in this house and 2 years in our last. They raised their rates without notice to us, sent a contractor we demanded never come to our home again, refused to send anyone for several days in an emergency and then lied to the company about a minor repair telling them we told them we damaged it ourselves. The quality of service technicians went down with the increase in co-pay (it’s $60 now) and policy premium. I can’t recommend this company to anybody unless nobody else will have you. The above is strictly my opinion based only on my own experience.
AHS was fantastic for us in our old home. Our new home came with a 2-10 warranty, which is worthless.
Criminals. They claim to not have service providers in the DC area. Initially, my water heater was replaced but with one that leaks. Now, I am out of luck. I cannot wait for my contract to expire so I can get a reputable home warranty.
You all only complain about the home warranty because you are CHEAP!!!!!!!!! Just pay somebody to fix it right… lose the headache and trouble…and live your life like most people that pay for the job to be done right…if the shoe were on the other foot then youd understand…or better yet complain to them that the reason…and I know it is the reason because i have worked for ac companies that work for ahs in the past…that the very reason that these companies dont do as good of a job is because ahs and every home warranty out therepays so very little that the co. in question cannot afford to run their business and wiil go out of business if they do it right the first time…if i go to someone home and your copay is 60 dollars …our hourly rate for ahs is 60 …we put 2 lbs of freon in the system…you know what the billable total is for this call…comon and guess…70 measly dollars…yeah that’s right $5 a lb for freon..you figure the math… the truck,hourly rate for service tech which can vary depending on their experience from $14-25 or 30 an hour,freon at this time costs 4 dollars or so a pound,office lease cost,office employees,gas cost and we all know how high that is, and various other odds and ends stuff…it costs more than seventy dollars just to show up at your door much less fix anything that requires any parts…the rates they pay their contractors are 15 to 20 years outdated yet they do not raise their end even though the prices of everything are so much higher…if you want to complain to ahs then that is what needs to change in order for you to get the kind of service you pay for…if our cost per cqall is too high then they reduce the amount of calls that they issue to that co. therefore if you were a business owner in this situation then you would probably do thet same thing…just bandaid it and keep it running becuase if you dont then you just might go out of business…hope this has been helpful for you guys in maybe seeing both sides of the story… quit complaining and do something about it or quit being so damn cheap and open your wallet and pay someone to fix it right …you signed the damn contract and didnt read the fine print or research it better…it’s your fault also…for 50 to sixty percent of you the cost of replacing the system with a high efficiency system with a 10 year parts and labor warranty from the manufacturer will save you more energy,more money and headache in the long run than paying whatever you pay a year for the home warranty plus time missed from work and well you get the idea…but then again most of you are cheap beyond belief and expect everything for nothing..read the fine print an do not sign if you dont like it!!!!!!!!
Bought a house that had a warranty through AHS. When our AC froze up we thought “it’s ok, we have that warranty”. Well they sent some fly-by-night outfit to check it out. They did the initial diagnosis, got my $55 and then disappeared saying they were waiting for approval from AHS. AHS said they had authorized the repair on the spot. Someone was lying. Save your money, a warranty is not a warranty if they don’t pay the warranty claims.
We had a plumbing problem with our sewer line in December and the person sent out from the company they hire had his cable break in the sewer line and he informed us that our sewer line needed replaced as it was broken. The man took the cover off the cleanout so the sewer would drain knowing full well that it wouldn’t work right. Upon discovering the lid had been removed from the cleanout so our plumbing could drain, we called customer service who told us that we would have to pay another service call. I told them I never wanted that company in my home again and they said that is who they hire so I tried to cancel then but had to wait until my renewal was closer. We ended up hiring our own company who discovered the cable — plumbing company admitted that they left the cable as their plumber could not remove it when confronted but we never did get any money back. I wouldn’t recommend AHS to my worst enemy.
We have had AHS for 3 years. I’ve had to have them service my dishwasher several times for the same problem. I only had to pay the service fee once. The last time they sent a different repairman and no problems since. Just last week They came out and had to replace the thermostat for my a/c. The repairman was prompt, friendly, knew exactly what he was doing and courteous. I have been considering finding another company simply because the price keeps going up. But then again what hasn’t increased in price!
I used AHS a couple of times a year. After filing a claim, someone usually calls in 24 hours. Last repair involved our oven losing power. First tech came out and electrician was required. Never heard from electrician or AHS after that.
They perform well when it comes to routine service calls such as reparing a plumbing leak or adding refrigerent to an AC system, BUT their replacement service is a SCAM!
Sucks! Sucks! Spent 5 months out of 12 with no Heat or Air.
I have used their costomer service many times for questions or concerns and they are the most nicest people to speak to and take time to understand some concerns I have had from reading some comments on this page. I have not used their service yet but if their service techs are as curtious as they are then I have no worries!
I have had AHS Warranty for more than 5 yrs. 1st repair/replacement was a nightmare.STove took 3 months 5 different service technicans.Techs make appts and didn’t show.Stove finally had to be replaced & they delivered it left it in the middle of my kitchen with no set up.another appt had to be set up to have another company install the stove and when that occurred the one assigned could do the entire procedure. This occurred over a 1 1/2 yrs ago. More recently I have a DW broken.Tech came out said needed new pump.He left, nothing for 2 wks. New tech comes out 4/30 from Greenway Services to get a #off the DW.Came back again on 5/3 said will order new pump.5/28 still no word no repair.Message with no response. Everytime a repair or replace was called for it has been a horrible experience.
It’s just totally unacceptable!
I’am an HVAC contractor in Florida. Per an associates suggestion signed up as a service provider with AHS. We’re a new business trying to stay alive. What a mistake. Terrible existing contractors. Terrible customer service. No real coverage. We could not in good conscience play the denial game. We are a true customer service company and have many good clients and customers. I dont understand how anyone could work for AHS and sleep at night. We could’nt. We’ll take our chances in the open market. They are a rip-off. Don’t waste your money. Call an HVAC company outright. Ask your friends or neighbors who they use. Ask lot’s of questions. Don’t submit yourself to AHS lies. The regional rep did not care when we brought up our concerns. “All we need to to is make sure they renew the contracts” That was enough for us.
I agree with most of the reviews posted here about AHS. I have had them for a year and believe that it is the companies that AHS contracts with that give it a bad reputation. Customer service at AHS is really good and responsive. However, I had terrible experiences with the contractors – they claim AHS will/has denied repairs when they have not. ALWAYS call AHS and talk to them about the submitted reports. Ask for an alternative contractor if not satisifed. They will send another and if there is a different conclusion you will not be required to pay and additional service fee. SO far AHS has paid to replace a cooktop, a plugged up drain, and several electrical outlets.
Lousy Service – maybe 1/4 star – were supposed to have finished the repair yesterday but needed a part. Were supposed to be back at 9 am today. Called at 9:15 and was told they were on the way and would be here in 30 to 45 minutes. Its now over six hours later and still no show. Don’t do business with these people you cant believe what they tell you.
I had an evaporator coil problem and the contractor was trying to get some extra money out of me. This item was supposedly covered based on our agreement. The contractor came up with these bogus Up To Code Requirements that would have cost me $1200 out of pocket. It was as if they were not happy about working with a warranty company and they were trying to get as much out of me that they could not get from the warranty company. I wanted AHS to get me a second opinion and I was required to pay the extra service fee if they found the same thing. I got 3 independent contractors to come out and give me an estimate and they thought the charges were also bogus. It was a very frustrating experience and I had to use an outside contractor to get the job done. Before you buy a warranty with this company check the fine print.
AHS did not take the effort to try and truly help me. They are overpriced for what they provide.
Buyer beware – I am a licensed A/C and heating contractor in Texas – I have never done or will ever work for any of the home warranty scammers but I do clean up the mess after they are done.
Beware — equipment disposal fees are a joke – we get paid cash for the scrap copper out of the units
Condensate safety float switches don’t cost $200.00 – half that would be fair if a special trip is made to do just that but if already on site $49.95 for the part 5 minutes to installed.
READ CAREFULLY — IF YOU OWN A HEAT PUMP TYPE SYSTEM — THE INDOOR AND THE OUTDOOR MUST BE MATCHED UP PER THE MANUFACTURE IN ORDER FOR IT TO WORK PROPERLY – THIS MEANS YOU CANNOT PUT A PAYNE UNIT WITH A TRANE UNIT AND EXPECT IT TO WORK PROPERLY————IF YOU HAVE A MAJOR PROBLEM PAY THE SERVICE CALL TO A REAL SERVICE COMPANY – NOT AFFAILIATED WITH ANY OF THE WARRANTY COMPANIES AND GET THE PROPER INFORMATION — COMPANIES THAT DO WORK FOR HOME WARRANTY COMPANIES ARE THE BOTTOM OF THE BARREL OF CONTRACTORS — COMPETENT CONTRACTORS WOULD NEVER DO WORK FOR THE HOME WARRANTY SCAM COMPANIES
BEWARE
Andy C. posted on 7th November, 2007 at 11:07 pm
Customer Service: 2
Service Timeliness: 3
Repair or Replacement Service: 1
Overall Rating: 2
Shortly after moving into our new home, we had the furnace checked as part of routine maintenance, and it was found that the heat exchanger was cracked, meaning that the furnace would need to be replaced. So we called AHS, who sent another company out. This guy couldn’t find the crack until we put him on the phone with the first guy.
We didn’t want the bottom-of-the-line furnace that we knew AHS would pay for, so we asked about a “cash out” option. Yes, they would do the cash-out option. Turns out, however, the amount they’ll pay is … $1000. Our question is: Where can you get a new furnace installed for $1000? We ended up installing a top-of-the-line Carrier, and it cost $5700.
In response to your experience here Id say that you got had by the co. that sold you that furnace…I do hvac and also work for ahs Ive never sold furnace for more than 2400.00,,,you got raped by that company…wish i had more customers like you….Id be rich!!!!!!!!!!!!