American Home Shield (AHS)
Home Warranty Plan Details and Reviews for American Home Shield (AHS)
Premium: $360
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Deductible: $60
Effective: Immediately after payment
Web: ahswarranty.com
Coverage Area: USA - All States
Offers plans to cover pre-existing conditions and lack of maintenance repairs, for an additional fee.
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 75 … 11 10 9 8 7 6 5 [4] 3 2 1 » Show All
If you live in Jacksonville, you can feel my pain as I share my story. I have a pet and a child who has asmtha. My AC went out on 7/20. I called AHS who sent out a tech on 7/22. They were unable to repair, so the tech ordered a compressor from a local comoany. It went down hill from there. We called them (notice that I said we called them) concerning the part and they told us that an appointment was scheduled for 8/. I took off from work only for them to call me and say that they could not install the compressor due to the rain, so they scheduled the the appointment for 8/4. Now, that being said, I would assume that the compress is sitting on a truck. The called this morning to say that the compressor is not in stock. I called AHS who says they can do nothing about it. There is NO record of my calling in to complain. The only address I could get out of the person a few minutes ago was an address in Iwoa. She could not provide me with phycial address. The customer servicef rep could only give me her first name. They do not have operator numbers. I did ask her if our message was being recorded and told her that I was not happy with the service or the contractor that they were using. I also told her that I was going to contact the BBB to file a formal complaint. It is 90 degress in my house as we speak. I am beyond frustated and ready to check into a hotel. My contract is up for renewel in November. You best beleive that I will not be using this company. I was better off paying full price.
After submitting an A/C claim on a Thursday afternoon, the service tech showed up Friday pm and went to work on one of our antique compressors. After he spent an hour tracking down a replacement motor (it’s an antique…it took some time) he called the AHS authorization dept. and was told that he was taking too much time and charging too much. They told him to leave our house and not fix the a/c! Then they contacted another service provider for us. This other provider, through no fault of their own, cannot come fix our a/c until next Tuesday. When I called AHS customer service, and spoke with a supervisor, I explained that it was not acceptable for them to deny us a/c for FIVE days (albeit only on one side of our house…the bedrooms) when the motor could have been replaced in an hour or so. They kept telling me that they were “within regulation” on their decision. I kept telling them that I have a baby and a preschooler in the house and it’s going to be 100 degrees everyday until Tuesday. They didn’t care. I did the math and decided that if we cancel our contract now, we’ll still come out ahead because they’ve authorized about $500 worth of freon to be added to both of our compressors this year alone. This has been one of the worst customer service experiences ever for me.
When I signed up for this company I was told on the phone and what was in my contract was 4 hours to respond on business days and 48 hours on weekends and holidays and the usual stuff what they covered and the cost, etc. How they contacted the contractor and how I paid only $55.00. However, the first time I needed them was when my water heater broke. Guess what, they told me they did not have a contractor in my area and I would have to find someone, send them the estimate, wait on approval and I pay UPFRONT for the repair/replacement and send them the bill. Never at any time on my sign up conversation or anywhere in my contract is this stated. When I complained I was told that when the sales office signs customers they have no idea if there is a contrator in your area and the only way you find out is after you sign up and start your payments and then have a repair request. That is fruad, sales says not my fault, I have no list and can not obtain one. If I wanted to have to pay up front costs myself I would not need this insurance. I got this insurance to cover my repairs/replacement cost. I was lied to and NO WHERE on my contract is this stated, that I may have to find my own person, get the repairs, pay for the repairs and then wait on my check to get paid back, NO WHERE. Do not use this company. Call them up and the get the sales pitch, they will never at any time tell you this could be a possiblity and it will not be stated in your contract anywhere. Call for a repair and surprise.
I love American Home Shield!
ahs used to be good years ago. I’ve had a policy with them for years. Nwo they are terrible, they just interested in taking your money. do not use them.
We didn’t renew our policy with AHS because of numerous problems — I placed a service call on my washing machine. The service techs (I use that term loosely) must have come to work on the machine at least 3 different times, ultimately making the problem worse. We went and bought a new machine. We had to use the cash out option when replacing our A/C unit because unless we replaced the concrete pad under the unit, AHS would not pay for the repair. When contacted by AHS about not renewing our policy, I told them why (poor service) and the CSR hung up on me. Classy outfit!
I’ve used the policy twice, once on a dishwasher (a door switch, which was diagnosed and repaired by a competent technician) and once on an AC/heating unit (fan on the condensing unit replacement, a very competent technician). The service was good in both cases. There was some problem with delay in communication between AHS and the contractors in setting up the service, a couple of days in both instances. Otherwise, I’ve been pleased, so far.
Had a faucet that wouldn’t turn on. AHS doesn’t cover faucets!?! What? They also don’t cover anything related to sinks, tubs or showers. Unbelievable. Dropped immediately.
We have had AHS for 10 years. I would never switch and I have been very pleased. We had both a washer and a dryer died (and were replaced free of charge to us) and in one home had to have over $6,000 of plumbing replaced (it was an older home). We have never had a problem with service. We have had a couple of things that were not covered and it was very clearly stated in our contract so how could I complain. We are currently having an issue with the dishwasher and are having a tough time with the contractor keeping us in the loop so AHS is concidering pulling their contract with the technician. Nothing but good things to say so far.
In the year we had the Core,Plus,Flex Plan we filed approx. 5 claims none of which were covered. Took out added coverage for pool and after 1st technician reported we had plumbing problems they refused to cover any pool repair even after I had an independent pool tech verify there were no leaks (hummmm, is that why contract only allows “their” technicians). I could go on and on but don’t want to bore you. Just want to advise folks not to waste their money with this company as they will find everyway possible to get out of paying a claim.
I had AHS for 7 years so this is a 7 year rating. In that time their service had gotten worse. Their service personnel are not local and this created some long waits for service. The latest act on their part was to deny service after a plumber said my leak was caused by an incorrect installation of the toilet(He quickly offered to replace it for $400-$550 out of pocket). He did not let me hear the conversation w/ AHS so I had no chance to combat his assessment of the situation or argue my position. When AHS called me back and denied the service they said I was allowed a second opinion but their only contractor was the same guy. They did however offer a coupon for the $55 I paid for nothing. I called after 13 days of waiting for the coupon to be told it was sent to the printing office and would take FOUR TO SIX WEEKS TO BE DELIVERED! I replaced the toilet myself and will never renew w/ AHS.
I’m an attorney who has been scammed by American Home Shield. I’m looking for anyone who wants to join a class action lawsuit. I’m located in Georgia but you don’t have to be. Please email me at LegalCohen@aol.com.
Expensive, difficult to contact to resolve issues, and they will contest most claims and charge for required items.
Truly awful customer service. If something needs to be replaced, they use only bottom of the line materials.
I used the service twice. They did what I expected of them with a few bumps along the way. My complaint came when they cancelled my account “accidentally”. Opened a second account in my name and double charged me because they reopened the initially cancelled account. I deposited a refund check they sent me to cover the double debit from my account. They stopped payment on it because they were having trouble locating funds they debited previously and one of the two accounts showed a balance due. When I tried to get my money back the company put me on hold and sent me through 10 to 15 different people all with different answers. I never got my money back. I told them to cancel both accounts. I have been robbed. If they take money from so many people per year they should have a windfall. The customer service rep said “I’m sorry and you aren’t the first one this has happened to.” Well, thanks.
This company is the worse of the worse, you would be better off not having home warranty protection.
You just bitch and whine cuz you want something for nothing.cuz you are CHEAPPPPPP…bitch about your health insurance then they never pay for everything either and you get poor doctors…get used to it this is the way the world goes round
There is no reason to re-write what has already been written by so many others but I also had A/C problems and multiple service requests for the same issue and the problem was never fixed. Now I am no longer with the company and I am out 100′s of dollars. We should get together and file a mass lawsuit.
Beware of American Home Shield and their bad practices. I had a home warranty with them that expired and I got a call from them offering to renew for a good price, so I did. So I never used the warranty until I tried today and found out that the renewed warranty was not the same as the original warranty (no appliances covered) and that’s why the good price. It was a bate and switch. When I called to complain, all they said was I should have read the document they mailed me after I renewed.
Beware of this company as they are very very picky when it comes to what they can and cannot cover. The customer service has got to be the worst I have ever dealt with. I waited for 3 weeks to get service on my AC because someone screwed up the request and I kept receiving calls to reschedule my appointment. When they finally made it to my house they refused to provide the service requested because of a technicality. I finally gave up and cancelled my service with this people and went with another company.
I have had AHS for three years. They have been useful with some of the plumbing issues over the years. They were good about replacing a dishwasher that coud not be repaired last year. but my issues are with the A/C unit, they have come out on four seperate visits to repair the A/C that always requires freon the start of the summer. This year I turned the A/c on and had no cool air flowing at all. Called for repair on a Thursday…didnot get a technician to the house till the following Tuesday evening….We went through 5 straight days of 100+ temp. The technician added freon and pointed out that the unit had a crimped pipe that was allowing the freon to leak out and would have to come back to repair the pipe. He said that AHS might not schedule it and that I should call the office in afew days to push the issue. I had to call the office, now I’m on the schedule for next week. I’ll cross my fingers that they will do the repair correctly and I don’t have to call next year for more freon. This repair will determine whether I renew for year four for look for another company. I’m paying close to $500 a year for a townhouse with no extras…seems rather high to me. Would be interested in other companies out there.
-Very bad customer service. I have to wait for 20-30 minutes everytime I call them. -They will find every reason not to cover the parts.(These parts are mentioned in the Convered parts list of the contract) -I WILL NOT RECOMMEND THIS.
Terrible customer service. Contractors they choose to send out to the home sometimes never showed or called after giving you a window of time to complete service.
I COULDNT BE MORE DISSATISFIED WITH AHS! WHAT A COMPLETE WASTE OF MONEY! CALLED THEM ON A AIR CONDITIONER PROBLEM, TOOK 4 PHONE CALLS AND 5 DAYS TO GET A DRUNK SUBCONTRATOR OUT TO THE HOUSE. HE COLLECTED THE DEDUCTIBLE AND DID NOT FIX THE UNIT. CALLED HIS COMPANY 10 MINUTES AFTER HE LEFT TO TELL THEM THE UNIT WAS STILL BROKEN AND THEY TOLD US THEY COULD NOT GET ANYONE OUT TO OUR HOME FOR 2 MORE DAYS! I HAVE A SMALL INFANT, AND INDIANA SUMMERS ARE HUMID AND HOT. AHS TOLD US OUR CLAIM DOES NOT CONSTITUTE AN EMERGENCY AND IF I HAVE THE UNIT FIXED ON MY OWN, THEY WILL NOT COVER THE COST!!!!!!! DO NOT BUY ANYTHING FROM AHS!!!
Very simple you have the warranty for years.They tell you items are coverd.I’ve have had my AC serviced 5ys in a row.they wont do the right thing by replace it.No unit should need that much service every year.I tell them I have a major health issue and i need the air to breath.It’s always like a week later before i can get some help after calling the 5-6 times a day every day until someone shows.