Home Warranty, Inc
Customer Reviews ( on a scale of 5 )
Service Plan
Contract Terms: http://www.homewarrantyinc.com/docs/Home%20Protection%20Plan%20Order.pdf
Notes and Disclaimers- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
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The contractors for Home Warranty are not upto the mark. The contractor assigned for my work order did not show up for the work on scheduled day (scheduled 3 days after the work order was placed). In discussing timing issue with customer service, I got rude response effectively saying you are stuck.
Fidelity Home Warranty company will not believe the customers. They believed the contractor who managed to convince that water leak in basement is not covered under warranty, even though contract specifically mentions that any leak in the water main is completely covered.
With about 4 hours of arguings and rude discussions, I ended up paying $50 for absolutely no work.
I would stay away from this company if possible. It is not a total fraud, but pretty close to one.
Almost impossible to get to talk with someone other than the one who takes the oringinal call. Took five days to get a serviceman to show up. Part was supposed to be ready in five days, still no response. Left messages with “supervisor” 3 times, no response. Called for service for different problem, told 5 days for service now it is going on seven days. Very, very dissapointed.