Select Home Warranty

Home Warranty Plan Details and Reviews for Select Home Warranty

Select Home Warranty
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.2 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 1608
Total Quotes : 6020
Premium $299 - $499
Deductible $45
Effective 30 days from purchase
Years In Business 5
BBB Rating C
Complaint Resolution N
Offers Online Claims Y
Coverage Area Nationwide (USA)



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 (877) 771-0896

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Select Home Warranty believes in offering plans that allow you to stop worrying about expensive repairs and replacements. The company has a vast national network of licensed, pre - approved and certified contractors. The company covers anything ranging from rental properties, mobile homes, manufactured homes, single family to multiple units and condos. The company is headquartered in New Jersey.

Other than home warranty solutions, the company maintains a customer service center that works round the clock. They also have a program where skilled contractors are allowed to join their network of 10,000 other experienced service vendors. Real estate agents can make use of their reputation by joining them.

Select Home Warranty maintains a website that can be used to access information about all relevant products and facilities. Users can sign up for plans after getting a free quote based on your location and can also place service requests online. The website displays the toll-free contact number that can be used to obtain any additional information required.

Select Home Warranty offers home warranty products in three types of plans -

  • Bronze Care,
  • Gold Care and
  • Platinum care
Platinum care offers maximum coverage. All plans have a trade call fee of $60. Each plan’s coverage can be extended by adding additional appliances from a list of allowed appliances and systems.

The company does not place a restriction on the age of appliances they choose to cover and they do not mandate a home inspection prior to signing the contract.

Reviews & Ratings

macomb - MI 01-17-2017
Ami,macomb MI
Posted On 01/17/17
Review No. 108108
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Contractor arrived on time, if not early. Diagnosed the problem very quickly and within the hour, I was able to do laundry again. Very satisfied with the professional appearance and verbal explanation of the issue. Would hire again.
# 108108
akron - OH 01-12-2017
Julie,akron OH
Posted On 01/12/17
Review No. 108056
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My garbage disposal didn't work so I submitted a claim online to SHW and it was easy. I got a call from the contractor a couple of days later and had an appointment after that. A guy came out and replaced it. He was good and in and out in 15 minutes. Now, the garbage disposal is working like it should.
# 108056
blackey - KY 01-12-2017
Vada,blackey KY
Posted On 01/12/17
Review No. 108055
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I call SHW and someone comes out here. They assess what is wrong, and if they can fix it, they fix it. It's not like they will go out and then come back and then there's a different charge. I'm satisfied with them.
# 108055
Scott - LA 01-12-2017
Russell Miller,Scott LA
Posted On 01/12/17
Review No. 108053
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Anyone considering using this company, please don't. I didn't get a contract with them because they are the rudest people I've ever met especially when they are trying to get my business. They also told me they worked with the BBB and that was a lie. Please read all the reviews about thiis company and you I'll understand why I don't recommend them. They were trying to get my credit card number before they even told me about the services. I asked the customer service person to give me more detailed information about the plumbing so that I can fully understand what was covered and he hung up on me. The next day another rep called me and I told him that I couldn't talk and he was insulted so I told him that I wasn't interested. If they're gonna act like this before I'm a customer, I don't wanna see what happens if I was a customer. Very poor service and not trustworthy.
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Anyone considering using this company, please don't. I didn't get a contract with them because they are the rudest people I've ever met especially when they are trying to get my business. They also told me they worked with the BBB and that was a lie. Please read all the reviews about thiis company and you I'll understand why I don't recommend them. They were trying to get my credit card number
... view more
# 108053
Miami Gardens - FL 01-11-2017
Wanda Stewart-Ray,Miami Gardens FL
Posted On 01/11/17
Review No. 108045
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Writing this complaint comes with ease, since this has to be the worst home warranty company on the planet. I have written and shared multiple complaints about SELECT HOME WARRANTY to warned others of the headache this company will deliver on each claim filed. Their intentions to cover your appliances will never be produced because they will find consumers at fault for 3 years of maintenance receipts you cannot produce, claim they don't cover leaks, or exclude a part that will cost more than their share to pay. Calling their tactics a nightmare is simply an understatement. Currently, I am still waiting on a reimbursement for a repair on a washer. After fighting to get my washer repaired, I settled for a $150 reimbursement fee. The company came out to the make the repair agreed to do it for $150 and gave me a receipt to make the claim. Here we are months later without the reimbursement. I have sent the same receipt 3 times and they still can't find it. I am extremely persistent and will continue to send receipts in to build a case against them with the BBB. view less
Writing this complaint comes with ease, since this has to be the worst home warranty company on the planet. I have written and shared multiple complaints about SELECT HOME WARRANTY to warned others of the headache this company will deliver on each claim filed. Their intentions to cover your appliances will never be produced because they will find consumers at fault for 3 years of maintenance
... view more
# 108045
Lake charles - LA 01-09-2017
Edward Ferguson,Lake charles LA
Posted On 01/09/17
Review No. 108026
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We currently have a complaint with the New Jersey BBB against Select Home Warranty, complaint number 1191703.
We have an issue with our washing machine draining and in Nov of 2016 we filed a claim with Select Home Warranty, claim number 121875. Originally they claimed Iowa TV & Appliances would repair the washer but after calling to set up an appointment we were told they (Iowa TV & App) does not work with Select Home Warranty. After we called and told Select Home Warranty that no one was coming they we were given the runaround and finally after several calls we were told Matt’s Used Appliance was coming to fix our problem and if they didn’t Select Home Warranty would give us a full refund. After calling Matt’s we were told he never said he never told Select Home Warranty he would come out and in fact he no longer worked with that company. Now after several more phone calls we were told we could call someone out and get them to fix the washer and Select Home Warranty would reimburse us. We did not agree to do that because we paid $399.99 for a year’s contract for Select Home Warranty to do precisely that job. Now after this, we filed complaints with the BBB and State Consumer protection agency in Louisiana. After multiple calls I was told and emailed from Select Home Warranty that Key’s Appliance would come out and fix our washer they would contact us in 24 hrs (which they did not). So I contacted them, I was told by the secretary that they had not received any notification from Select Home Warranty and they were not coming out to repair our washer. I called Select home warranty and was told by Edward (agent they usually sent me to) that I had told Key’s Appliance that I wasn’t going to get it fixed and we would just replace the washer. I called Key’s Appliance back and the secretary told me she never said that and what Edward was telling me was not true and they (Key’s APP) was not coming to fix the washer without us personally paying and not having anything to do with Select Home Warranty. I called Select Home Warranty back and got Edward on the phone and asked him to hold so I could do a three way call so myself, Edward (Select Home) and secretary for Key’s Appliance could all talk together without the he said she said routine. Edward (from Select Home) said no he would not and he had never been treated this badly because I constantly reminding him no one was coming to repair the washer and that was getting us no where. I asked for a supervisor and he (Edward) said someone would call me later and hung up.
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We currently have a complaint with the New Jersey BBB against Select Home Warranty, complaint number 1191703.
We have an issue with our washing machine draining and in Nov of 2016 we filed a claim with Select Home Warranty, claim number 121875. Originally they claimed Iowa TV & Appliances would repair the washer but after calling to set up an appointment we were told they (Iowa TV &
... view more
# 108026
locust grove - GA 01-05-2017
sandra,locust grove GA
Posted On 01/05/17
Review No. 107985
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Select Home Warranty is the bomb. It have help me save lots of money in repair and headache. Couldn't do without it.
# 107985
San Antonio - TX 01-05-2017
John,San Antonio TX
Posted On 01/05/17
Review No. 107978
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Was intrigued by the promo deal so I called with some detailed questions about coverage and maintenance records rqmnt. Long story short, the CSR was dismissive almost to a point of condescending, did not possess sufficient knowledge of contract language and dropped the call at the end after me thanking with not even a "good-bye" or "thanks for calling"... Sure helped me to make a decision as to what company NOT to choose. view less
Was intrigued by the promo deal so I called with some detailed questions about coverage and maintenance records rqmnt. Long story short, the CSR was dismissive almost to a point of condescending, did not possess sufficient knowledge of contract language and dropped the call at the end after me thanking with not even a "good-bye" or "thanks for calling"... Sure helped me to make a decision as
... view more
# 107978
Killeen - TX 01-05-2017
Mary Brown,Killeen TX
Posted On 01/05/17
Review No. 107972
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We recently purchased this warranty with Home Select and they have been giving us the run around. First they request that we provide them with a service record, then they claim that the AC unit that needs fixing is a secondary unit which is not covered (there is only one unit for the apartment), in addition we have to call them a few times to get a contractor on the job. For the past month we have had an AC and a dishwasher issue and they give us the run a round and has not fixed the problem. We paid over $1000 for 15 months with a renewal annual fee of $350. DID I JUST GET RIPPED OFF? Well, I will call until they do something. By the way on the second claim they wanted me to pay upfront and then stated I could later file for a reimbursement, but I was the wiser - I had a feeling that was a set-up and decided to wait for them to pay for the contractor to fix it. view less
We recently purchased this warranty with Home Select and they have been giving us the run around. First they request that we provide them with a service record, then they claim that the AC unit that needs fixing is a secondary unit which is not covered (there is only one unit for the apartment), in addition we have to call them a few times to get a contractor on the job. For the past month
... view more
# 107972
millersport - OH 01-04-2017
Della,millersport OH
Posted On 01/04/17
Review No. 107964
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I call Select Home Warranty and someone comes out here. They assess what is wrong, and if they can fix it, they fix it. It's not like they will go out and then come back and then there's a different charge. I'm satisfied with them.
# 107964
fenton - MO 01-02-2017
melissa,fenton MO
Posted On 01/02/17
Review No. 107930
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service we received from the Select Home Warranty contractor was great. He was on time and efficient. Our microwave was repaired with original parts and in a very professional manner.
# 107930
baytown - TX 01-02-2017
Daniel,baytown TX
Posted On 01/02/17
Review No. 107920
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The gentlemen that came to look at our units seemed very knowledgeable in their trade. They were quick to resolve the problem. I was very happy that the work was completed fast and efficiently.
# 107920
Bessemer - AL 12-31-2016
William Summerhill ,Bessemer AL
Posted On 12/31/16
Review No. 107907
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They kept say you will hear from a us in 24-48 hours , it more than a week. Then they only paid $150. 00 on a $594 bill. They pay what they want you to have
# 107907
Wilmington - NC 12-30-2016
debby Lindsay,Wilmington NC
Posted On 12/30/16
Review No. 107902
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased the Platinum warranty service because they were running a special. My A/C unit quit blowing cool air. It took two weeks to get anyone out and then was told the parts would be $135.00 but I was responsible for LABOR costs AND the $45.00 service call fee because it was considered and INSTALL. (an install???? because they INStalled a part?? you have got to be kidding! They were very short with me and would not bend. I read the contract and NOWHERE did it say I was responsible for LABOR..I am filing a complain with BBB . So this might be deleted. I will check daily... view less
I purchased the Platinum warranty service because they were running a special. My A/C unit quit blowing cool air. It took two weeks to get anyone out and then was told the parts would be $135.00 but I was responsible for LABOR costs AND the $45.00 service call fee because it was considered and INSTALL. (an install???? because they INStalled a part?? you have got to be kidding! They were very
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# 107902
york - PA 12-30-2016
Elva,york PA
Posted On 12/30/16
Review No. 107893
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our recent experience with Select Home Warranty was a positive one. We needed our A/C fixed. We were told we had one part that was broken and the contractor that came out actually found out that there were multiple parts that needed repair. He arrived when scheduled and was very professional.
# 107893
Highland Heights - KY 12-29-2016
Vicky Benzenbauer,Highland Heights KY
Posted On 12/29/16
Review No. 107884
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Please do not purchase a warranty through this company if you are depending on them for a true repair or replacement. My oven went out of my stove and they have deemed it not worth fixing or replacing. I buy a home warranty to protect me from having to purchase major appliances. After they depreciate an appliance or system, you end up with nothing. I have had other home warranties that were excellent. They just wouldn't cover a condo. This company is certainly making money, because they aren't spending it to help their customer. I am a single senior citizen with multiple health problems. Just exactly how am I supposed to purchase a new stove to replace mine? Oh, they will give me the small amount they offered me AFTER I can show them a receipt proving that I purchased a stove. I recommend home warranties to people all the time. I will certainly warn them to stay away from this one. I know my next one won't be Select. I feel totally ripped off. Now, I'm afraid of what would happen if my heat pump goes out. It is not brand new. I guess it would be worth the price of scrap when they get finished. I thought I bought protection. In reality, I just threw my money away. view less
Please do not purchase a warranty through this company if you are depending on them for a true repair or replacement. My oven went out of my stove and they have deemed it not worth fixing or replacing. I buy a home warranty to protect me from having to purchase major appliances. After they depreciate an appliance or system, you end up with nothing. I have had other home warranties that
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# 107884
akron - OH 12-28-2016
julie,akron OH
Posted On 12/28/16
Review No. 107868
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My washer needs help. Not draining. I had to wait about a week for work to be done on my washer, but it was worth it. It was fixed within an hour.
# 107868
blackey - KY 12-28-2016
vada,blackey KY
Posted On 12/28/16
Review No. 107867
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
From the initial phone call to the completion of the service request, I have always found SHW to be excellent in their client servicing.
# 107867
west bend - WI 12-27-2016
Kimber,west bend WI
Posted On 12/27/16
Review No. 107850
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had my air conditioning unit repaired by Select Home Warranty. The claims rep that I talked to was perfect. The contractor was also great. He was there when he said he would be. He figured out the issue real quick and he fixed the appliance.
# 107850
Palatine - IL 12-23-2016
Greg Starzynski,Palatine IL
Posted On 12/23/16
Review No. 107804
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
CAVEAT EMPTOR! BUYER BEWARE! I was not, and I am paying for it. I will do all I can to dissuade anyone from getting a policy with this company.

First of all, I regrettably discovered that although paragraph 10.1 specifies maximum limits that will be paid, paragraph 8(iii) specifies the payment will not exceed the depreciated value. So, when a $900 washer went out on me, they "approved" me for a reimbursement of $175 ($130 net because I paid the $45 copay). This was a relatively new washer, and SHW refused to disclose their cost basis for the washer or depreciation rate. Essentially, I was told take it or leave it.

Now realizing that if my 16 year old furnace went out on me, SHW would "approve" only a fraction of the replacement cost because of what I believe to be their "secret" accelerated depreciation schedule.

However, cancelling the policy is frustrating and costly. I sent a notice of cancellation effective after only seven months of my renewal of an initial two year policy during which I had only one minor claim. I received an acknowledgement email that my cancellation email was received and I would be contacted in 24-48 hours. THAT DID NOT HAPPEN!

After repeated daily emails over the next ten days, I was finally contacted and that is when the deceptiveness of this company fully emerged. First of all, although my policy states that my rate was $699.99 for two years, I was told that is a discounted rate and by cancelling I would be charged at the non-discounted rate. I argued that my rate on the policy if NOT noted as a discounted rate, and I was told that did not matter as the non-discounted rate is listed on their website. CAVEAT EMPTOR!

Additionally, any claim of mine paid by SHW while the policy was in effect will be deducted from the prorated amount due! I could not believe this but this representative kept referring to Paragraph 13.2 saying that even though the policy was in effect at the time AND even though I would not receive back any of the premiums I paid for the policy at that time.

There is much more to it, and I admit that I ended up not being very courteous to this representative. However, in my opinion, SHW earned that treatment!

One more thing: Check the other reviews. There are many reasons why this company is poorly rated. Also, check the BBB where almost 1,200 complaints have been filed against SHW.

PLEASE stay away from this company...and probably any other home warranty company. You are far better off saving the premium they charge and self-insuring!
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CAVEAT EMPTOR! BUYER BEWARE! I was not, and I am paying for it. I will do all I can to dissuade anyone from getting a policy with this company.

First of all, I regrettably discovered that although paragraph 10.1 specifies maximum limits that will be paid, paragraph 8(iii) specifies the payment will not exceed the depreciated value. So, when a $900 washer went out on me, they
... view more
# 107804
Waco - TX 12-21-2016
Jefferson Gunn,Waco TX
Posted On 12/21/16
Review No. 107741
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I leaky drain P trap (which is listed as covered in the plumbing section) was NOT covered because "it is not in the main living area of the house". This confuses me how can you cover drain lines (6.3.1) but not cover things "outside of the main living area of the house". So does that mean that Garage Door Openers (6.3.7), outside A/C unit (6.3.6) or electrical system breakers (6.3.4) which are all "outside of the main living space".

This company double talks their way out of paying claims. view less
I leaky drain P trap (which is listed as covered in the plumbing section) was NOT covered because "it is not in the main living area of the house". This confuses me how can you cover drain lines (6.3.1) but not cover things "outside of the main living area of the house". So does that mean that Garage Door Openers (6.3.7), outside A/C unit (6.3.6) or electrical system breakers (6.3.4) which
... view more
# 107741
land o lakes - FL 12-20-2016
gaurang,land o lakes FL
Posted On 12/20/16
Review No. 107729
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I filed a claim for my garage door opener and SHW contacted me the next day so we talked and I paid them. The people that they send out respond quickly and things are repaired timely so I’m satisfied. Excellent experience every time I use them.
# 107729
fayetteville - AR 12-20-2016
Brian,fayetteville AR
Posted On 12/20/16
Review No. 107727
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My overall experience with Select Home Warranty has been fine. I usually file claims over the phone. It's been a while since I made a claim, but everything went smoothly.
# 107727
Minneapolis - MN 12-20-2016
Don ,Minneapolis MN
Posted On 12/20/16
Review No. 107721
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Select Home Warranty https://www.selecthomewarranty.com/contact is a big fraud. I bought a 5 year policy on a home I purchased and when my furnace went out they first nickel and dime you and then they require 3 years maintenance records which is absolutely impossible when you've only been in the home for 2 years! Their customer service is horrible and they even have a sense of arrogance about being proud they pulled a fast one on you! I asked what it would look like to cancel my 5 year policy in which i paid 1495.00 and they are taking almost $1000 for one year! Gemel even canceled the policy without my approval and then argued that I did cancel when I DID NOT CANCEL the policy as of yet!

I would stay away from SELECT HOME warranty and any of its affiliates because it's just a big scam. view less
Select Home Warranty https://www.selecthomewarranty.com/contact is a big fraud. I bought a 5 year policy on a home I purchased and when my furnace went out they first nickel and dime you and then they require 3 years maintenance records which is absolutely impossible when you've only been in the home for 2 years! Their customer service is horrible and they even have a sense of arrogance about
... view more
# 107721
powell - OH 12-19-2016
Michelle,powell OH
Posted On 12/19/16
Review No. 107688
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a problem with our garbage disposal. I submitted the claim online (I do everything online) and the process was fantastic. Select Home Warranty sent somebody and the person replaced it. Now, my garbage disposal works great. It has been a good experience. It's a very good and useful service.
# 107688
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