Roger Thomas, Naples, FL
On Dec 12, 2020
You are the worst hime warranty company i have ever experienced, i have lived in Florida for 16 years in three different houses. I have had three different home warranty companies that came with each house...****** **** *****, * ** Home Warranty and you. We have only needed help a few times in 16 years. I have needed help from you twice in the past year and both times the service, tge contractors y ..Read Full Review
You are the worst hime warranty company i have ever experienced, i have lived in Florida for 16 years in three different houses. I have had three different home warranty companies that came with each house...****** **** *****, * ** Home Warranty and you. We have only needed help a few times in 16 years. I have needed help from you twice in the past year and both times the service, tge contractors you sent and the followup have been terrible. Neither contractor you sent fixed anything. Both times i had to hire my own repairmen to get any service. Your company is awful. I will be contacting *** and posting reviews everywhere i can about how bad your service is. Please cancel my plan with you. If there is another charge to my credit card i will dispute it and refuse payment. I am sorry I ever heard if your company. ..View less
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Jose Cornelio, Plainfield, IL
On Aug 25, 2020
Good customer service and provided all the contact info for the repair company.
Very well-known repair company provided very good and fast service. The repair person was very experienced, courteous, and clean. The repairman followed the Covid-19 safety guidelines and explained the process very well.
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Patricia Wyler, Phoenix, AZ
On Aug 17, 2020
I appreciated the support and service I received from American Residential Warranty customer service once I was actually able to get through to a service agent. Sadly, my first contact was in the evening / after hours when my air conditioning unit had started to misbehave, and I was hoping since they said they're a 24 / 7 customer service line would be able to assist me in having a service call created ..Read Full Review
I appreciated the support and service I received from American Residential Warranty customer service once I was actually able to get through to a service agent. Sadly, my first contact was in the evening / after hours when my air conditioning unit had started to misbehave, and I was hoping since they said they're a 24 / 7 customer service line would be able to assist me in having a service call created to help me. The customer service rep. took my name and information down and told me that a service writer would call me back in the morning, but that didn't happen so after waiting until 11 am the next morning I call American Residential back myself to initiate the service request / call for my unit's repair. Once connected, I was very pleased with the response / support provided by that service writer but also with the company (Warrior Heating and Air Conditioning) that was assigned my service need. Heaven forbid that I need another service for my unit during this time of the year, but I'd want to use them again should the need arise and I had to call American Residential Warranty again. ..View less
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Ron, Tucson, AZ
On Aug 04, 2020
Very responsive customer service, got technician out the next day, verified that everything was repaired and that We were happy with the results. Would recommend them as a warranty insurance company
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Ann M hall, Boca Raton, FL
On Aug 01, 2020
I called the aforementioned company about a problem I was having with my washing machine leaking from the seal -- they promptly got me in touch with a repair company who came out -- ordered the part and had same promptly installed within a weeks time after receiving the part from the manufacturer
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Fabiola silva, Union, NJ
On Jul 28, 2020
I had an excellent customer service with the personal over the phone and the technician that came to my house.
Both were very pleasant to work with, the technician was very neat and communicate with me at all the times.
Customer service were always calling me to see if i was satisfied with the service.
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Bobbie Davis, Jackson, MS
On Jul 23, 2020
my air went out on my cooling and heating unit. I'm very satisfied with my services with American Residential Warranty . Now I have a new unit, thanks for my warranty
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Antonia Anderson, Hope Mills, NC
On Jul 15, 2020
Easy to contact and set up a time for service. Good communication with the company while claim was being completed. Quick payout of money toward replacement of items.
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Bobby Billips, Lawton, OK
On Jul 11, 2020
My A/C unit would work off and on so I called ARW, the next day a tech was assigned to handle the work, 3days later the problem were resolved. I'm one happy customer.
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My dishwasher stopped working so I called in a claim. My warranty company, American Residential sent out a repairman, got the parts ordered and it was repaired quickly. The repairman was polite, respectful and worked in a professional manner. Thank you
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Mark Wilkerson, Yonkers, NY
On Jun 29, 2020
I called and the agent was very polite. I explained to her my situation and she scheduled the repair appointment. The technician arrived on time, he was prepared and fixed my appliance. Great service. I would recommend this company to everyone.
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D Jones, Raleigh, NC
On Jun 26, 2020
A/C unit leaked through ceiling. Bradley's Heating and Cooling was assigned to job. They arrived promptly, checked out inside and outside unit, and determined drain pan had somehow tilted. They remedied the problem and I'm a happy camper.
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Paul Hammer, Apache Junction, AZ
On Jun 16, 2020
My refrigerator broke down a few weeks ago and I called ARW to have a technician sent out and assess the situation. The tech came out and came to the conclusion that the refrigerator would be too expensive to fix based on its age. ARW called me back in a few days and let me know they would be sending out a fair market value check in the amount of $300 to replace the unit. I was more than happy with th ..Read Full Review
My refrigerator broke down a few weeks ago and I called ARW to have a technician sent out and assess the situation. The tech came out and came to the conclusion that the refrigerator would be too expensive to fix based on its age. ARW called me back in a few days and let me know they would be sending out a fair market value check in the amount of $300 to replace the unit. I was more than happy with this because I bought it for $300 in 2009. Great job and I appreciate the fast and prompt service!! ..View less
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Barbara Graham, Byhalia, MS
On Jun 12, 2020
it was a great experience the work was done face and good. The 1 technician that worked on my dryer was polite, answered my question, and solved the problem. The 2 technicians that worked on my washer answered my questions, found the problem with in a minute of walking in the door. And ordered the parts and made the appointment to put them in. The technician that came to put the parts on was also very po ..Read Full Review
it was a great experience the work was done face and good. The 1 technician that worked on my dryer was polite, answered my question, and solved the problem. The 2 technicians that worked on my washer answered my questions, found the problem with in a minute of walking in the door. And ordered the parts and made the appointment to put them in. The technician that came to put the parts on was also very polite put the parts on and left. I have no complaints about all three service calls. ..View less
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Morris, Stone Mountain, GA
On Jun 02, 2020
When my motor in air conditioner went out on a sweltering hot Sunday. I called Residential Warranty and thinking I need to get a hotel room for a couple days, but they sent a tech out right away the same day
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Barbara Laster, Lake Charles, LA
On May 19, 2020
My experience with ARHW has been a pleasant one thus far. They have been very helpful, polite, considerate. and prompt. My Well System went out and the well was not releasing water into the house. I made a claim and recommended Lake Charles Well Services ( this company was close to my residence and could be ready to complete the work right away), I called ARHW and they agreed to reimburse me if I paid ..Read Full Review
My experience with ARHW has been a pleasant one thus far. They have been very helpful, polite, considerate. and prompt. My Well System went out and the well was not releasing water into the house. I made a claim and recommended Lake Charles Well Services ( this company was close to my residence and could be ready to complete the work right away), I called ARHW and they agreed to reimburse me if I paid the Well Services out-of-pocket. ARHW emailed me a reimbursement form and after it was approved and processed, I received a check in the mail for the full amount. I am very pleased with the service I received from ARHW because I have a handicapped husband and I suffer from Arthritis and we needed this work done ASAP. ..View less
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Essie Cornwell, Baltimore, MD
On Apr 08, 2020
My fridge went out and they sent a service tech out who was able to get my appliance back up and running. The tech was very friendly and the company was very helpful.
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Rosaf Woods, Ocala, FL
On Apr 01, 2020
my dryer stopped working the serviceman came and had my dryer working in no time I am glad we had American Residential Warranty I would recommend American Residential Warranty to my friends and family
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Cynthia Dixon, Vivian, LA
On Apr 01, 2020
My stove exhaust fan was malfunctioning. A service repair company was sent out within a few days. After attempts to repair without success, I was given an option to receive a check to replace exhaust fan. I was satisfied with resolution.
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Edgar Lopez, Pasco, WA
On Mar 08, 2020
My A.c. and heater broke down and i called American residetial warranty and they were so nice and the claim was made easy and fast and in just two days my system was running again and i just paid $55.00 for a service that could be easy over $200 they have a really good coverage
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