American Residential Warranty Reviews, Plans & Cost - 2020
Headquartered in Florida, American Residential Warranty (ARW) offers affordable plans for homeowners. ARW offers its services in all states across the nation to ensure protection for important systems and appliances.
The company's primary focus has always been on providing exceptional customer service at all times. ARW considers itself an industry leader and prides itself on innovation.
ARW has partnered with several top companies to ensure its quality of services keep getting better, and perfection is maintained. Some of its prominent partners are Lowe's Ge Appliances, Asurion, ADT, etc.
Premium
$402
Deductible
$50
Coverage Limits
N/A
BBB Rating
A+
Active States
49
Complaint Resolution Program
No
$500
Estimated Appliance Coverage$1000
Estimated System Coverage49
No. Of Active StatesNo
Complaint Resolution ProgramWhy American Residential Warranty?
- Several different plans available
- Specific plan to cover electronic devices
- 24/7 customer support
- Pre-screened & licensed technicians to facilitate claims
- Different payment options available
- Money-back guarantee if customers are not satisfied
American Residential Warranty Plans
American Residential Home Warranty provides homeowners with four plans that are– Platinum Premier, Platinum, Heating & Cooling, and Kitchen Plus.
The Platinum Premier plan offers advanced coverage for essential items in your home. The Platinum plan provides coverage for a range of critical systems and appliances.
The Heating and Cooling plan is also a good coverage option homeowners can choose to protect their valuable devices. If you are interested in protecting your kitchen appliances, you could go for the Kitchen Plus coverage option.
How much do American Residential Warranty plans cost and what do they cover?
Their prices start from $34 per month and go up to $59+, depending on the plan selected. View and compare the coverage offered by American Residential Warranty's different plans in the table below:
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Water Heater
- Kitchen Exhaust Fan / Attic Exhaust Fan
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Ductwork
- Refrigerator Ice Maker
- Humidifier
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Electrical System
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Kitchen Exhaust Fan / Attic Exhaust Fan
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Ductwork
- Refrigerator Ice Maker
- Humidifier
- Electrical System
- Air Conditioning System
- Heating System
- Humidifier
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Water Heater
- Garbage Disposal
- Kitchen Exhaust Fan / Attic Exhaust Fan
American Residential Warranty Claims
American Residential Warranty provides contractors and technical support on par with the best in the business. It is currently rated for its outstanding repair quality. To file a claim smoothly, all you need to do is follow a few simple steps so that you can get your device repaired or replaced quickly. We've listed out what needs to be done to file an effective claim:
- If you notice a covered system or appliance giving trouble, reach out to ARW
- You can get in touch with the company either online or via phone
- Once the company process your claim, an experienced technician is sent over
- The technician will arrange an appointment with you at a suitable time, of your preference
- Once the technician arrives, the necessary course of action is decided
- Your malfunctioning device will either get repaired or replaced by the company
- Make sure to pay the professional the necessary service call fee as stated in your contract
American Residential Warranty States Availability
What Important Aspects Are Mentioned in American Residential Warranty Contracts?
You must understand your contract's critical details before signing up for a policy with ARW. One of the critical things to understand about American Residential services is that coverage begins only thirty days after purchasing the policy. For the agreement to get affirmed, your systems and appliances must be in working condition at the time of acceptance. Also, for a claim to get accepted by the company, homeowners must ensure systems and appliances are maintained and appropriately installed from their end.
The contract also states that only those devices mentioned in the policy get covered. It is also vital to understand that not all components of your devices are protected. Only certain parts of your systems and appliance are eligible for repairs and replacements under ARW regulations. You must read your contract thoroughly to know what exact components gets covered under the policy.
The policy agreement declares that American residential warranty services will only be applicable for single-family homes, condominiums, townhomes, stand still mobile homes, and multi-family properties. All systems and appliance brands are covered under this contract. However, the subject of availability of parts depends on the situation at hand.
American Residential Warranty FAQs
Is American residential warranty legit?
American Residential Warranty is a legit company, having partnerships with classic brands like Asurion and Lowes which adds to their authenticity. The company offers coverage across the USA and is presently headquartered in Florida.
Are reading American Residential Home Warranty reviews important?
As a potential customer or someone who already owns a home warranty plan reading reviews gives you a better perspective of the company's offering. It helps you understand the quality of services and sheds light on how the company has dealt with other customers. If you've had a good experience with the company, go ahead and write an American Residential Warranty review. It can help fellow customers get a clear picture of the company's service and lots more.
What time can patrons reach out to customer care?
Homeowners can contact American residential warranty customer service from Monday- Thursday between 8:30 am-6 pm. On Friday, homeowners can get in touch with customer care anywhere between 8:30 am-4 pm. Saturdays timings are slightly altered queries can get resolved between 9 am-3 pm. The following schedule mentioned is applicable for eastern residents only.
Does American Residential Warranty provide customers with any other plans?
The company offers customers with the 3-in-1, 4-in-1 bundle plan, and Ultimate Electronics Protection Plan option. With the 3-in-1 and 4-in-1 options, multiple plans can get combined to suit your home's needs. It is an excellent choice to opt for such plans if you want enhanced coverage for your systems and appliances. Patrons can also opt for the American Residential Warranty's add on plan if needed.
What Items does the Ultimate Electronics Protection plan cover?
This plan covers a wide range of devices such as your tablet, desktop, laptop, router, printer, gaming console, etc. If your home contains several of these devices, this plan is worth it. To avail of this plan, all you got to pay is $24.99 a month.
What is the deductible for American Residential warranty?
The deductible for the American Residential warranty is $75, and matches the average cost in the industry. The service technician who comes to your home to repair the covered item will have to be paid this fee.
Can homeowners cancel coverage if needed?
Yes, homeowners do have the option to cancel the policy if required. Make sure to read your coverage's fine print to understand how to go about the entire process. It will help you understand how to go about the exercise smoothly for quick and easy cancellation.
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American Residential Warranty Reviews
Corinne, Fall City, WA
On Jan 28, 2023
BUYER BE WARE!!! MUST READ I live in a little bit of a remote area and when I called ARW warranty they assured me that I wouldn't have a problem finding a technician for repairs. ( I signed up 2 homes for the Home warranty) Well that was totally incorrect I have had 2 separate claims and oh yes they charged me the $55.00 to start the claim and said, we will have someone out within 2-3 days yep so was wi ..Read Full Review
BUYER BE WARE!!! MUST READ I live in a little bit of a remote area and when I called ARW warranty they assured me that I wouldn't have a problem finding a technician for repairs. ( I signed up 2 homes for the Home warranty) Well that was totally incorrect I have had 2 separate claims and oh yes they charged me the $55.00 to start the claim and said, we will have someone out within 2-3 days yep so was without the heater for a few days then they called and said sorry we can't find anyone to come out, so we will send you a cash out and you can find someone to come out yep now 4 days without heat when the temp was in the 30 and snowing. Then the next issue was a clogged drain called claims and same reply someone will get back to you in 2-3 days, Guess what just like the last time sorry we cant find anyone to come out so you can do a buy out and find a technician on your own. Well hum 2 major incidences same out come. Then when I talked to the reimbursement department they told me the amount they would send me but the check will not be cut until the following Friday then you should receive the refund in 7-10 days which is about 3weeks from start to finish. I then inquired into my service fee $55. total for both $110.00 and they stated since I have agreed to the payout that was included in that check, I stated that should be separate since you didn't find a technician to come out I had to, how can you charge a fee for not completing the service, yes they did give me money towards the service but kept the service fee money. My thoughts are you charge a fee for a service, if you do not receive the service you shouldn't be charged the service fee. I even called the customer service department and inquired on a list of tech in my area and they couldn't provide any, they did refer me to yelp, hum my thoughts when you need a tech that is what ARW does they search yelp because that is what the customer service department told me to do. I asked to speak to a supervisor and was told they cant come to the phone. I feel this ARW HAS ALOT TO BE DESIRED I then called Roto Rooter and they said they could have someone out within 2 hours, then they called me back and said we can have someone out in 45 minutes, yes it was a little more expensive but after being without a kitchen sink for 5 days it was sooooo worth it. With all this being said if I wanted to do the foot work when a issue occurs I wouldn't of purchased 2 warranties for 2 separate homes. ..View less
HelpfulChris Humphrey, Reno, NV
On Jan 20, 2023
I switched from Amer**** H*** Sh**** to American (AHS) to Residential Warranty (ARW) in August 2022 because A** kept increasing their prices for both the contract and service calls over the 12 years I was with them and we had an issue with the AC last summer that took Home Shield a month to get a contactor to the house to fix. ARW told me that heating and AC are considered to be emergency calls and a co ..Read Full Review
I switched from Amer**** H*** Sh**** to American (AHS) to Residential Warranty (ARW) in August 2022 because A** kept increasing their prices for both the contract and service calls over the 12 years I was with them and we had an issue with the AC last summer that took Home Shield a month to get a contactor to the house to fix. ARW told me that heating and AC are considered to be emergency calls and a contractor would contact me within 24 hours. This morning it is 3 degrees outside and my heater did not cycle on last night so I woke up to an interior temperature of 56 degrees. I called ARW to put in an emergency work order and the service representative tells me they dont have any HVAC companies on contract to do the work in Reno, NV (the second largest city in Nevada next to Las Vegas) and asked me who I would recommend. I gave them the name of a well known local company and they said they would contact them and start the work order. I got a call 3 hours later from ARW telling me that the company I referred to them does not do warranty work and I could wait three to five days for their claims department to attempt to find someone or I could contact a company myself to have the work done then file with ARW for reimbursement. When I asked the limits on reimbursement, the person told me she didnt know and would email the information to me. For a company that is rated in the top half of Forbes Home Warranties, one would have the reasonable expectation that they would have HVAC companies on contract to do work in a major US city such as Reno, NV especially considering the high temps in the summers can reach 105 and lows in the single digits to below zero in the winter. ..View less
HelpfulWayne Johnson Sr, Pasadena, MD
On Dec 14, 2022
I had ARW for two plus years, I had two claims, I paid them over $2715.00. One claim they haven’t paid since July 15,2020. I would never again use them and will never recommend them to any one. I found out they didn’t pay a contractor they hired on July 15 2020. I found out on Sept 1, 2022 they didn’t pay the contractor $381.00 they owed them so, in order to keep my credit in good st ..Read Full Review
I had ARW for two plus years, I had two claims, I paid them over $2715.00. One claim they haven’t paid since July 15,2020. I would never again use them and will never recommend them to any one. I found out they didn’t pay a contractor they hired on July 15 2020. I found out on Sept 1, 2022 they didn’t pay the contractor $381.00 they owed them so, in order to keep my credit in good standing, I’m paying the bill. Don’t ever use American Residential Warranty. They can’t be trusted to honor the contract ..View less
HelpfulMark Valencia, Aubrey, TX
On Dec 06, 2022
Do not use ARW. They are terrible concerning customer service and what plans your are purchasing. I tried to make a new claim and after several recordings, I either get hung up on or a busy signal. If you don't believe me, go https://arwhome.com/ and call the customer number service now. I finally selected the Billing option to pay my bill just to see if someone would answer my call and they answered in ..Read Full Review
Do not use ARW. They are terrible concerning customer service and what plans your are purchasing. I tried to make a new claim and after several recordings, I either get hung up on or a busy signal. If you don't believe me, go https://arwhome.com/ and call the customer number service now. I finally selected the Billing option to pay my bill just to see if someone would answer my call and they answered in 10 seconds. I purchased the plumbing plan and was told at the time, that if the issue occurred at my property residence and not past my property line, the issue would be covered. So I had an issue occur, finally got someone of the phone after going through billing, and they said the issue would not be covered because the issue was outside the house and not inside. Frustrated, I then called to cancel my plan and every time I did, there was a 1 hour wait no matter the time of day. Stay away! ..View less
HelpfulCallie Che, Carrollton, TX
On Nov 15, 2021
I have so much difficult with this company. For the most part, all of the customer service representatives have been wonderful to speak to. It's just the execution of the company that is lacking. I want to believe that the customer service reps are doing the best they can and working to the full extent of their capabilities. But the company is unable to the demand/volume of it's clients.
HelpfulNilda I Caba, Staten Island, NY
On Mar 10, 2021
First of all, they only pick up the phone if you have a new claim. I have paid my membership for about 2 years now and have filled 4 claims of which only one was completed on December 2020. It's March 2021 and they have me on hold every single time I call the ADJUDICATION Dept. to speak about the other claims. This company does Not follow up on claims and pay the sub contractor without verifying with the ..Read Full Review
First of all, they only pick up the phone if you have a new claim. I have paid my membership for about 2 years now and have filled 4 claims of which only one was completed on December 2020. It's March 2021 and they have me on hold every single time I call the ADJUDICATION Dept. to speak about the other claims. This company does Not follow up on claims and pay the sub contractor without verifying with the customer that work has been completed. Very disappointed. ..View less
HelpfulDeeAnn , Rocky Mount, NC
On Jan 19, 2021
This is the worst company I have ever had to deal with. I filed two claims and they took my money but never sent a tech out. They kept saying they would refund my money but never did. I called back in November to cancel and they are still taking money out of my account. Please find another home warranty company. You will be highly disappointed with this one.
HelpfulRoger Thomas, Naples, FL
On Dec 12, 2020
You are the worst hime warranty company i have ever experienced, i have lived in Florida for 16 years in three different houses. I have had three different home warranty companies that came with each house...****** **** *****, * ** Home Warranty and you. We have only needed help a few times in 16 years. I have needed help from you twice in the past year and both times the service, tge contractors y ..Read Full Review
You are the worst hime warranty company i have ever experienced, i have lived in Florida for 16 years in three different houses. I have had three different home warranty companies that came with each house...****** **** *****, * ** Home Warranty and you. We have only needed help a few times in 16 years. I have needed help from you twice in the past year and both times the service, tge contractors you sent and the followup have been terrible. Neither contractor you sent fixed anything. Both times i had to hire my own repairmen to get any service. Your company is awful. I will be contacting *** and posting reviews everywhere i can about how bad your service is. Please cancel my plan with you. If there is another charge to my credit card i will dispute it and refuse payment. I am sorry I ever heard if your company. ..View less
HelpfulJose Cornelio, Plainfield, IL
On Aug 25, 2020
Good customer service and provided all the contact info for the repair company. Very well-known repair company provided very good and fast service. The repair person was very experienced, courteous, and clean. The repairman followed the Covid-19 safety guidelines and explained the process very well.
HelpfulPatricia Wyler, Phoenix, AZ
On Aug 17, 2020
I appreciated the support and service I received from American Residential Warranty customer service once I was actually able to get through to a service agent. Sadly, my first contact was in the evening / after hours when my air conditioning unit had started to misbehave, and I was hoping since they said they're a 24 / 7 customer service line would be able to assist me in having a service call created ..Read Full Review
I appreciated the support and service I received from American Residential Warranty customer service once I was actually able to get through to a service agent. Sadly, my first contact was in the evening / after hours when my air conditioning unit had started to misbehave, and I was hoping since they said they're a 24 / 7 customer service line would be able to assist me in having a service call created to help me. The customer service rep. took my name and information down and told me that a service writer would call me back in the morning, but that didn't happen so after waiting until 11 am the next morning I call American Residential back myself to initiate the service request / call for my unit's repair. Once connected, I was very pleased with the response / support provided by that service writer but also with the company (Warrior Heating and Air Conditioning) that was assigned my service need. Heaven forbid that I need another service for my unit during this time of the year, but I'd want to use them again should the need arise and I had to call American Residential Warranty again. ..View less
HelpfulRon, Tucson, AZ
On Aug 04, 2020
Very responsive customer service, got technician out the next day, verified that everything was repaired and that We were happy with the results. Would recommend them as a warranty insurance company
HelpfulAnn M hall, Boca Raton, FL
On Aug 01, 2020
I called the aforementioned company about a problem I was having with my washing machine leaking from the seal -- they promptly got me in touch with a repair company who came out -- ordered the part and had same promptly installed within a weeks time after receiving the part from the manufacturer
HelpfulFabiola silva, Union, NJ
On Jul 28, 2020
I had an excellent customer service with the personal over the phone and the technician that came to my house. Both were very pleasant to work with, the technician was very neat and communicate with me at all the times. Customer service were always calling me to see if i was satisfied with the service.
HelpfulBobbie Davis, Jackson, MS
On Jul 23, 2020
my air went out on my cooling and heating unit. I'm very satisfied with my services with American Residential Warranty . Now I have a new unit, thanks for my warranty
HelpfulAntonia Anderson, Hope Mills, NC
On Jul 15, 2020
Easy to contact and set up a time for service. Good communication with the company while claim was being completed. Quick payout of money toward replacement of items.
HelpfulBobby Billips, Lawton, OK
On Jul 11, 2020
My A/C unit would work off and on so I called ARW, the next day a tech was assigned to handle the work, 3days later the problem were resolved. I'm one happy customer.
HelpfulPam
On Jul 04, 2020
My dishwasher stopped working so I called in a claim. My warranty company, American Residential sent out a repairman, got the parts ordered and it was repaired quickly. The repairman was polite, respectful and worked in a professional manner. Thank you
HelpfulMark Wilkerson, Yonkers, NY
On Jun 29, 2020
I called and the agent was very polite. I explained to her my situation and she scheduled the repair appointment. The technician arrived on time, he was prepared and fixed my appliance. Great service. I would recommend this company to everyone.
HelpfulD Jones, Raleigh, NC
On Jun 26, 2020
A/C unit leaked through ceiling. Bradley's Heating and Cooling was assigned to job. They arrived promptly, checked out inside and outside unit, and determined drain pan had somehow tilted. They remedied the problem and I'm a happy camper.
HelpfulPaul Hammer, Apache Junction, AZ
On Jun 16, 2020
My refrigerator broke down a few weeks ago and I called ARW to have a technician sent out and assess the situation. The tech came out and came to the conclusion that the refrigerator would be too expensive to fix based on its age. ARW called me back in a few days and let me know they would be sending out a fair market value check in the amount of $300 to replace the unit. I was more than happy with th ..Read Full Review
My refrigerator broke down a few weeks ago and I called ARW to have a technician sent out and assess the situation. The tech came out and came to the conclusion that the refrigerator would be too expensive to fix based on its age. ARW called me back in a few days and let me know they would be sending out a fair market value check in the amount of $300 to replace the unit. I was more than happy with this because I bought it for $300 in 2009. Great job and I appreciate the fast and prompt service!! ..View less
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