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Home  /   Companies /   American Residential Warranty
icon Last updated: July 21, 2020

American Residential Warranty

Headquartered in Florida, American Residential Warranty (ARW) was started in 2009. The company claims that their primary focus has always been on providing exceptional customer service. American Residential Warranty provides services in 47 states across the nation excluding Iowa, California and North Carolina. It considers themselves industry leaders and innovators. ARW is a partner of The Warranty Group (TWG), who are the owners of The Virginia Surety. The company's services are backed and administered by the TWG who have over 50 years of industry experience and a staff count of over 1,800.
American Residential Warranty
4.5 / 5
Based on 489 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

47

No. Of Active States

No

Complaint Resolution Program

American Residential Warranty Plans

American Residential Warranty provides homeowners with four plans– Platinum Premier, Platinum, Heating & Cooling, and Kitchen Plus. Their prices start from $29 per month and go up to $54+ depending on the plan selected. The Platinum Premier offers advanced coverage for 17 items (systems and appliances). The Platinum plan provides coverage for 11 important systems and appliances only.

The Heating and Cooling plan covers the central air conditioning system, central home heating system, humidifier and interior electrical system. Kitchen Plus offers coverage for refrigerator, range/ oven/ cooktop, dishwasher, built-in microwave, garbage disposal, kitchen exhaust fan and water heater. Washer and dryer are offered as part of optional coverage. View and compare the coverage offered by American Residential Warranty’s different plans in the table below.

Platinum Premium
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Electrical
  • Ceiling Fans
  • Water Heater
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Ductwork
  • Refrigerator Ice Maker
  • Humidifier
Platinum
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Electrical
  • Ceiling Fans
  • Water Heater
  • Garbage Disposal
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Ductwork
  • Refrigerator Ice Maker
  • Humidifier
Heating & Cooling
  • Electrical
  • Air Conditioning System
  • Heating System
  • Humidifier
Kitchen Plus
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Built-in Microwave Oven
  • Water Heater
  • Garbage Disposal
  • Kitchen Exhaust Fan / Attic Exhaust Fan

American Residential Warranty CLAIMS

American Residential Warranty provides contractors and technical support that is on par with the best in the business, it is currently rated for repair quality.

  States Covered
  Corporate Office
  States Not Covered

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American Residential Warranty REVIEWS

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Jose Cornelio, Plainfield, IL

On Aug 25, 2020

Good customer service and provided all the contact info for the repair company. Very well-known repair company provided very good and fast service. The repair person was very experienced, courteous, and clean. The repairman followed the Covid-19 safety guidelines and explained the process very well.

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1 people found this review helpful
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Patricia Wyler, Phoenix, AZ

On Aug 17, 2020

I appreciated the support and service I received from American Residential Warranty customer service once I was actually able to get through to a service agent. Sadly, my first contact was in the evening / after hours when my air conditioning unit had started to misbehave, and I was hoping since they said they're a 24 / 7 customer service line would be able to assist me in having a service call created ..Read Full Review

I appreciated the support and service I received from American Residential Warranty customer service once I was actually able to get through to a service agent. Sadly, my first contact was in the evening / after hours when my air conditioning unit had started to misbehave, and I was hoping since they said they're a 24 / 7 customer service line would be able to assist me in having a service call created to help me. The customer service rep. took my name and information down and told me that a service writer would call me back in the morning, but that didn't happen so after waiting until 11 am the next morning I call American Residential back myself to initiate the service request / call for my unit's repair. Once connected, I was very pleased with the response / support provided by that service writer but also with the company (Warrior Heating and Air Conditioning) that was assigned my service need. Heaven forbid that I need another service for my unit during this time of the year, but I'd want to use them again should the need arise and I had to call American Residential Warranty again. ..View less

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Ron, Tucson, AZ

On Aug 04, 2020

Very responsive customer service, got technician out the next day, verified that everything was repaired and that We were happy with the results. Would recommend them as a warranty insurance company

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Ann M hall, Boca Raton, FL

On Aug 01, 2020

I called the aforementioned company about a problem I was having with my washing machine leaking from the seal -- they promptly got me in touch with a repair company who came out -- ordered the part and had same promptly installed within a weeks time after receiving the part from the manufacturer

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Fabiola silva, Union, NJ

On Jul 28, 2020

I had an excellent customer service with the personal over the phone and the technician that came to my house. Both were very pleasant to work with, the technician was very neat and communicate with me at all the times. Customer service were always calling me to see if i was satisfied with the service.

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Bobbie Davis, Jackson, MS

On Jul 23, 2020

my air went out on my cooling and heating unit. I'm very satisfied with my services with American Residential Warranty . Now I have a new unit, thanks for my warranty

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1 people found this review helpful
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Antonia Anderson, Hope Mills, NC

On Jul 15, 2020

Easy to contact and set up a time for service. Good communication with the company while claim was being completed. Quick payout of money toward replacement of items.

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Bobby Billips, Lawton, OK

On Jul 11, 2020

My A/C unit would work off and on so I called ARW, the next day a tech was assigned to handle the work, 3days later the problem were resolved. I'm one happy customer.

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Pam

On Jul 04, 2020

My dishwasher stopped working so I called in a claim. My warranty company, American Residential sent out a repairman, got the parts ordered and it was repaired quickly. The repairman was polite, respectful and worked in a professional manner. Thank you

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Mark Wilkerson, Yonkers, NY

On Jun 29, 2020

I called and the agent was very polite. I explained to her my situation and she scheduled the repair appointment. The technician arrived on time, he was prepared and fixed my appliance. Great service. I would recommend this company to everyone.

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D Jones, Raleigh, NC

On Jun 26, 2020

A/C unit leaked through ceiling. Bradley's Heating and Cooling was assigned to job. They arrived promptly, checked out inside and outside unit, and determined drain pan had somehow tilted. They remedied the problem and I'm a happy camper.

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Paul Hammer, Apache Junction, AZ

On Jun 16, 2020

My refrigerator broke down a few weeks ago and I called ARW to have a technician sent out and assess the situation. The tech came out and came to the conclusion that the refrigerator would be too expensive to fix based on its age. ARW called me back in a few days and let me know they would be sending out a fair market value check in the amount of $300 to replace the unit. I was more than happy with th ..Read Full Review

My refrigerator broke down a few weeks ago and I called ARW to have a technician sent out and assess the situation. The tech came out and came to the conclusion that the refrigerator would be too expensive to fix based on its age. ARW called me back in a few days and let me know they would be sending out a fair market value check in the amount of $300 to replace the unit. I was more than happy with this because I bought it for $300 in 2009. Great job and I appreciate the fast and prompt service!! ..View less

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Barbara Graham, Byhalia, MS

On Jun 12, 2020

it was a great experience the work was done face and good. The 1 technician that worked on my dryer was polite, answered my question, and solved the problem. The 2 technicians that worked on my washer answered my questions, found the problem with in a minute of walking in the door. And ordered the parts and made the appointment to put them in. The technician that came to put the parts on was also very po ..Read Full Review

it was a great experience the work was done face and good. The 1 technician that worked on my dryer was polite, answered my question, and solved the problem. The 2 technicians that worked on my washer answered my questions, found the problem with in a minute of walking in the door. And ordered the parts and made the appointment to put them in. The technician that came to put the parts on was also very polite put the parts on and left. I have no complaints about all three service calls. ..View less

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Morris, Stone Mountain, GA

On Jun 02, 2020

When my motor in air conditioner went out on a sweltering hot Sunday. I called Residential Warranty and thinking I need to get a hotel room for a couple days, but they sent a tech out right away the same day

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Barbara Laster, Lake Charles, LA

On May 19, 2020

My experience with ARHW has been a pleasant one thus far. They have been very helpful, polite, considerate. and prompt. My Well System went out and the well was not releasing water into the house. I made a claim and recommended Lake Charles Well Services ( this company was close to my residence and could be ready to complete the work right away), I called ARHW and they agreed to reimburse me if I paid ..Read Full Review

My experience with ARHW has been a pleasant one thus far. They have been very helpful, polite, considerate. and prompt. My Well System went out and the well was not releasing water into the house. I made a claim and recommended Lake Charles Well Services ( this company was close to my residence and could be ready to complete the work right away), I called ARHW and they agreed to reimburse me if I paid the Well Services out-of-pocket. ARHW emailed me a reimbursement form and after it was approved and processed, I received a check in the mail for the full amount. I am very pleased with the service I received from ARHW because I have a handicapped husband and I suffer from Arthritis and we needed this work done ASAP. ..View less

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Essie Cornwell, Baltimore, MD

On Apr 08, 2020

My fridge went out and they sent a service tech out who was able to get my appliance back up and running. The tech was very friendly and the company was very helpful.

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Rosaf Woods, Ocala, FL

On Apr 01, 2020

my dryer stopped working the serviceman came and had my dryer working in no time I am glad we had American Residential Warranty I would recommend American Residential Warranty to my friends and family

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Cynthia Dixon, Vivian, LA

On Apr 01, 2020

My stove exhaust fan was malfunctioning. A service repair company was sent out within a few days. After attempts to repair without success, I was given an option to receive a check to replace exhaust fan. I was satisfied with resolution.

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Edgar Lopez, Pasco, WA

On Mar 08, 2020

My A.c. and heater broke down and i called American residetial warranty and they were so nice and the claim was made easy and fast and in just two days my system was running again and i just paid $55.00 for a service that could be easy over $200 they have a really good coverage

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Sheri Corley, Waldorf, MD

On Feb 21, 2020

I recently had a leak in my ceiling that appeared to coming from one of my bathrooms. I called ARW for plumbing services and the company they sent me to was in contact with me within 24 hours and at home to look at the problem (which ended up not being a problem). They were respectful and courteous and followed up with me a few days to see if the leak had reappeared. I really appreciated this. I had ..Read Full Review

I recently had a leak in my ceiling that appeared to coming from one of my bathrooms. I called ARW for plumbing services and the company they sent me to was in contact with me within 24 hours and at home to look at the problem (which ended up not being a problem). They were respectful and courteous and followed up with me a few days to see if the leak had reappeared. I really appreciated this. I had a great overall experience. ..View less

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