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Home  /   Companies /   Blue Ribbon Home Warranty
icon Last updated: September 17, 2019

Blue Ribbon Home Warranty

Blue Ribbon Home Warranty claims that their home warranty is tailor-made for those residing in Colorado. They started providing affordable home warranty services since 1985. The company was set up to cater to the warranty needs of Colorado homeowners alone. BRHW has been selected as one among the top 300 small business companies in the West and ranked 9th in the state of Colorado.
Blue Ribbon Home Warranty
4.5 / 5
Based on 51 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

Yes

Complaint Resolution Program

WHY Blue Ribbon Home Warranty?

  • Standard plans have a 14 month contract period with 2 months of free coverage
  • Offers 2-year contracts at discounts and even has plans for 4 or 10 years of home coverage
  • Pre-inspection for new home buyers to assure about system and appliance condition
  • Additional discounts available for veterans
  • In-house, dedicated customer support team to provide 24/7 claim filing aid

Blue Ribbon Home Warranty CLAIMS

Blue Ribbon Home Warranty bring to its customers the best in servicing and customer support, it is currently rated for repair quality.

  States Covered
  Corporate Office
  States Not Covered

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Blue Ribbon Home Warranty REVIEWS

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Michael Rogers, Colorado Springs, CO

On Feb 13, 2020

Blue Ribbon Home Warranty has been a company I've been familiar with in Colorado since the late 1990's. We have used them for years in our most recent home purchase which was seven years ago today. In that time, the home was nearing nine years old. Over the next few years, one by one the major appliances were dying out because of planned obsoletion kicking in and wearing out. So far w ..Read Full Review

Blue Ribbon Home Warranty has been a company I've been familiar with in Colorado since the late 1990's. We have used them for years in our most recent home purchase which was seven years ago today. In that time, the home was nearing nine years old. Over the next few years, one by one the major appliances were dying out because of planned obsoletion kicking in and wearing out. So far we've replaced the washer, dryer, dishwasher, refrigerator, garbage disposal, microwave oven, gas range stove and oven and water heater. We've had a water pipe leak that caused a flood. All items we opted to replace because of their age. I replaced so many things one of those years, I thought they'd dump us as customers for sure. Not so. They continue to provide service and were fair with the replacement costs. We usually opted for better quality items so there was an added out of pocket expense required by us. Because our time is extremely valuable, we couldn't see replacing the water heater that may only last 3 years from builder's grade entry level Home Depot water heater, when we could spend more on a 10-year tank with a spinning platter to shake off any sediment from our municipal (city) water source. My only gripe is how ancient they run their internal business accounting operations. They need to allow a customer to renew and if needed agree to a new contract online and if the rates increase send out in the mail the increase letter a month ahead of renewal like the cable company does. I should not in this age have to fill out a form by hand with my credit card information and line to print it on about the height of this lower case font sized print EVERY YEAR. Plus there's not enough length to complete billing information on the paper form. All of this can be done and has been done by e-commerce for decades with a 128-256 bit encrypted web page shopping cart. Response time is usually a couple of days out and once they arrive and diagnose the issue, if we elect to have something warranty repaired, it can take 2-3 weeks for the part to arrive because there's no such thing as local repair parts inventory. This is no fault of the warranty company or the contractors. The contractors they send are all great. Once time I referred a co-worker to them. I called the company last Spring 2019 and provided the contact information of the referral. Rather than simply calling the referral directly to answer any questions and enroll them, they made ME jump through hoops by calling them back because they left me a message instead. Then because the rep never provided his name in the voicemail, they told me they don't know who called me to leave a message. This is frustrating that they do not have CMS data program to document a case or even a customer's contact. So I just told my co-worker to call them directly and said the heck with the effort to get a free month's referral fee. This is just a simple case of old school management style that refuses to enter the new millenium. So if you can get past those frustrating internal management operation issues, I would still recommend them. The rates do tend to climb over the years and mine have nearly doubled in the last seven years for the same identical plan from $25.00 to $42.00 per month. But in the end, I know I can sleep at night because they will take care of the claim, regardless of how hard they run their internal operations for their business. ..View less

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KC culver, Broomfield, CO

On Aug 26, 2019

Absolutely hands-down the best experience I’ve ever had with pretty much any company. Their responsive courteous and everyone they have sent out has been fantastic. I bought a house that was a little rougher than I have been a rental and have been through some beating up. My real estate agent recommended them and I am so happy . Never have I seen such amazing customer service. This company goes ab ..Read Full Review

Absolutely hands-down the best experience I’ve ever had with pretty much any company. Their responsive courteous and everyone they have sent out has been fantastic. I bought a house that was a little rougher than I have been a rental and have been through some beating up. My real estate agent recommended them and I am so happy . Never have I seen such amazing customer service. This company goes above and beyond and is just truly a joy. Unfortunately I’m living out of state and I can’t have Blue Ribbon on my new house. Buying warrantee is the best thing you can do for your house and your sanity. Thank you Blue Ribbon team!!!! ?????? ..View less

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Pam Goddard, Longmont, CO

On Mar 07, 2019

I have been a customer of Blue Ribbon for almost 10 years and have watched their customer service deteriorate consistently each year. I currently have 3 homes with Blue Ribbon. Having a Blue Ribbon warranty is now worthless. As the warranties expire this year, I will select a new warranty company. The reimbursements don't come close to covering the cost of repairs, so you're stuck paying the repairman' ..Read Full Review

I have been a customer of Blue Ribbon for almost 10 years and have watched their customer service deteriorate consistently each year. I currently have 3 homes with Blue Ribbon. Having a Blue Ribbon warranty is now worthless. As the warranties expire this year, I will select a new warranty company. The reimbursements don't come close to covering the cost of repairs, so you're stuck paying the repairman's invoice balance. Every time I call Blue Ribbon, I'm always at least $500 out-of-pocket. They covered $745 of a $1300 basic water heater install. How can they not get that right? They covered $300 to repair $1,000 plumbing issue. I feel bad for the customer service reps that have to take all my disgruntled calls. And I feel really bad for the repairmen that are having their reputations as honest and reputable businesses tarnished by Blue Ribbon's terrible customer service. ..View less

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Justin Baker, Lakewood, CO

On Jun 12, 2018

Wouldn't cover our AC. It was too cold to test the AC at inspection and when it went out recently BR told me that we needed it tested first. We used the AC and it worked fine for a month, I thought the whole point of a home warranty was to cover when unexpected problems arise. This company is a SCAM, STAY AWAY.

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Justin, Denver, CO

On Jun 12, 2018

Wouldn't cover our AC. It was too cold to test the AC at inspection and when it went out recently BR told me that we needed it tested first. We used the AC and it worked fine for a month, I thought the whole point of a home warranty was to cover when unexpected problems arise. This company is a SCAM, STAY AWAY.

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Florence Hicks, Colorado Springs, CO

On Dec 14, 2017

I have renewed my warranty in November and they are extremely friendly and helpful. Last year I had a dishwasher and plumbing issue and had service twice, always with prompt and friendly service and I only paid my deductable. My heater did not work, I called it in and within 1 hour christy from the service company reliable heating and cooling called me. That evening they sent over Nick and he did a great ..Read Full Review

I have renewed my warranty in November and they are extremely friendly and helpful. Last year I had a dishwasher and plumbing issue and had service twice, always with prompt and friendly service and I only paid my deductable. My heater did not work, I called it in and within 1 hour christy from the service company reliable heating and cooling called me. That evening they sent over Nick and he did a great job. Fast and friendly. I can only highly recommend blue Ribbon, I have had nothing but positive experiences with them and will definitely renew November 2018 again. I absolutely am greatful for the peace of mind being covered has given me, being a single mom anything breaking down is quite intimidating and now I don't have to worry. Thank you for your great service. ..View less

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John Randerson, Lakewood, CO

On Nov 30, 2017

Blue Ribbon FAILED to honor their commitment on fixing our furnace. They gave us the runaround saying the failed part had been replaced during home inspection. We had no idea what the problem was, only that the furnace stopped working. Blue Ribbon says call them first, so we did. Their tech came out, started working on it. Then they said they wouldn't pay for it, call the guy that did the work the first ..Read Full Review

Blue Ribbon FAILED to honor their commitment on fixing our furnace. They gave us the runaround saying the failed part had been replaced during home inspection. We had no idea what the problem was, only that the furnace stopped working. Blue Ribbon says call them first, so we did. Their tech came out, started working on it. Then they said they wouldn't pay for it, call the guy that did the work the first time! The tech says I gotta get paid, so we're stuck and out of pocket $260 for all the charges. We can't say STRONGLY ENOUGH - do not, Do Not, DO NOT buy anything from Blue Ribbon, their word is worthless, their commitment isn't worth the paper it's printed on. This will end up in small claims court. ..View less

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Claudette Murtha, Colorado Springs, CO

On Oct 20, 2017

I have in writing from Tim Wolf that my dishwasher would be reimbursed 600.00 minus the 55.00 trip fee. I had to make numerous calls to get this far with them. No dishwasher for 2 weeks! I just got a check for 350.00. I called my realtor and filed a complaint with the BBB. Shame on Blue Ribbon for not honoring their contracts.

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J, Colorado Springs , CO

On Oct 18, 2017

I hope this helps people when they make a decision to go with this company or chose someone else. The service and the representatives were all very nice to talk to but be extremely careful and make sure to look at the small print in the contracts. We were told to replace our dishwasher within a month to receive our cash out payment. We did this and turned in our receipt after 30 days. I then received a m ..Read Full Review

I hope this helps people when they make a decision to go with this company or chose someone else. The service and the representatives were all very nice to talk to but be extremely careful and make sure to look at the small print in the contracts. We were told to replace our dishwasher within a month to receive our cash out payment. We did this and turned in our receipt after 30 days. I then received a message from a supervisor saying that even though I replaced my dishwasher within the allotted time and had an active policy they were denying my claim and would not be sending me my cash settlement. They then showed the small print saying that I had 30 days to send in my receipt. I actually work for an insurance company and can honestly say that if that was how we did business we would be closed within a year. Very dissatisfied and disappointed with this company and I will be choosing a different company to take care and protect my family. ..View less

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Faitj, Littleton, CO

On Aug 26, 2017

The warranty was purchased by our realtor. If it was our choice we would have gone with American Home Shield. After having experience with both we can say AHS is far superior. We had AHS for 7 years with beautiful service. Blue Ribbon has some pretty ridiculous $$ limits that dont actually cover the cost of the replacement...like on a hot water heater or ac/furnace. AHS doesnt have these limits. While wi ..Read Full Review

The warranty was purchased by our realtor. If it was our choice we would have gone with American Home Shield. After having experience with both we can say AHS is far superior. We had AHS for 7 years with beautiful service. Blue Ribbon has some pretty ridiculous $$ limits that dont actually cover the cost of the replacement...like on a hot water heater or ac/furnace. AHS doesnt have these limits. While with Blue Ribbon we had to have a hot water heater repair. The plumber they sent out took 72 hours to contact us and was incompetent- making the problem worse. He charged $225 and they only pay out a total of $745 (even if you have multiple issues). So then we needed a replacement. The plumber was trying to charge $1800 and now he said BRHW would only pay $745-225. Needless to say I told him I needed to consult my husband and Blue Ribbon directly. The plumber became aggressive and verbally combative/assaultive. He slammed my door and then tried to reneter without knocking. I do give blue ribbon credit for allowing us to find and pay for our own plumber to replace our hot water heater with a bigger tank for $1160. It took 2.5 weeks to be reimbursed the portion they would pay ($745). My issue is that they sent this plumber to my home and he threatened my family. After looking online I see multiple reviews with similar behavior. I explained to them verbally and in mulitple written communications that I would like them to address this and to assure me that this person would not be referred to anyone again. I got no response at all. So with this lack of concern for the customers who entrust Blue Ribbon to Warranty their homes, coupled with the ridiculous monetary limits, we have switched our home warranty to American Home Shield. Sorry the local guy just can't compete financially and their customer service isn't top notch. ..View less

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Savannah, Colorado Springs, CO

On Jan 06, 2017

VERY Unprofessional!!!!! Got hung up on 3 times!!! They offered me 350 to REPLACE my refrigerator! that dont help replace a $2,000 fridge. They were suppose to call me back well its been a WHOLE WEEK and I still dont have an answer after i refused the 350 that was like a punch in the face!. That situation still has yet to be handled!

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Kayeloni, Colorado Springs , CO

On Apr 30, 2016

Buying a house a stressful enough but Blue Ribbon made it a little easier. She stayed in contact with me, went over what I was concerned about and went above and beyond for us to get our dream home. I would recommend Blue Ribbon to anyone buying their home. Thank you Blue Ribbon for making buying a house a little less stressful. I can not thank you enough!!!

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Earl J Carstensen, Aurora, CO

On Apr 15, 2016

We have been customers continually since 2007. We've had 15-20 service needs from minor water leaks to furnace replacement. I cannot speak highly enough for the quality of many people and their work from the initial call to the job completion.

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Sean Hill, Gypsum, CO

On Jan 23, 2016

I am really frustrated with this company. They only have a contract with one service provider in my county (Trapper Mechanical) who never responds within the 24 hours that he is supposed to and is not friendly. This means another call to him and to Blue Ribbon. I left a message on Blue Ribbon machine about my frustrations and the on-call woman who was working 1/23/2016 was incredibly condescending and ..Read Full Review

I am really frustrated with this company. They only have a contract with one service provider in my county (Trapper Mechanical) who never responds within the 24 hours that he is supposed to and is not friendly. This means another call to him and to Blue Ribbon. I left a message on Blue Ribbon machine about my frustrations and the on-call woman who was working 1/23/2016 was incredibly condescending and not at all accommodating. She said she was "allowing" me to use our own provider but I would have to pay them up front and be reimbursed. What?? I'm not in a position to do that and it is not my fault that they have failed to contract with other providers offering their clients other options. It was like pulling nails for her to give me her name (which she never did) or to give me the managers name. I asked if I had to continue to keep calling Trapper or if they would do that. She responded that it would cause me frustration to keep calling Trapper but it is my prerogative. So incredibly condescending. Customer service 101. Listen, be empathetic and make your customer feel like they are the priority. I am dropping this plan and looking at other companies who have better reviews. ..View less

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Response
Blue Ribbon Home Warranty
Blue Ribbon Home Warranty
On Jan 27, 2016

We were distressed to read your complaint. We are very proud of the high level of customer service that we demand of all of our staff, especially those in our service department. The fact that you had a poor experience with the person you spoke to isn't acceptable to us and we have taken action regarding the person who you spoke with. We thank you for the opportunity to address our customer servi ..Read Full Review

We were distressed to read your complaint. We are very proud of the high level of customer service that we demand of all of our staff, especially those in our service department. The fact that you had a poor experience with the person you spoke to isn\'t acceptable to us and we have taken action regarding the person who you spoke with. We thank you for the opportunity to address our customer service staff with your experience so that we can all learn from and be better at what we do.
Our President personally stepped in in your case and we understand that she was able to help you with a new service provider, and an assurance that your experience with our customer service department was an aberration, certainly not the norm. She is personally following up with you, and we understand that you are satisfied and appreciative.
We always try to go the extra mile when possible, and Blue Ribbon\'s president leads by example! We wish you all the best and look forward to serving you in the future! ..View less

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Homer Suarez, Thornton , CO

On Jan 20, 2016

Blue Ribbon Home Warranty is awesome!!!! Renee Perez is an angel. I just recently purchased a house at the end of the summer and even though everything was fine when we had our home inspection, our appliances quickly started to revolt against us! I called in because my Dishwasher stopped working completely and my microwave began to malfunction. Renee Perez was so reassuring over the phone and sent someon ..Read Full Review

Blue Ribbon Home Warranty is awesome!!!! Renee Perez is an angel. I just recently purchased a house at the end of the summer and even though everything was fine when we had our home inspection, our appliances quickly started to revolt against us! I called in because my Dishwasher stopped working completely and my microwave began to malfunction. Renee Perez was so reassuring over the phone and sent someone right away to check out the problem. It came down to the applicants needing to be replaced. Renee once again was beyond helpful and was able to help me get a good replacement value for my appliances and reimburse us for the cost of new ones. I would be washing dishes by hand for the next year if it wasn't for Blue Ribbon and their awesome Client Service Supervisor Renee Perez! ..View less

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Tiffany Walker, Colorado Springs, CO

On Sep 10, 2015

Blue Ribbon Home Warranty failed to honor the terms of the warranty purchased by the sellers of our new home. I called Blue Ribbon Warranty to set up service on our dishwasher because it was not drying dishes. Blue Ribbon Warranty set up service with their contracted service provider to come assess the problem. After ordering and installing a new heating element, the dishwasher did not work properly and ..Read Full Review

Blue Ribbon Home Warranty failed to honor the terms of the warranty purchased by the sellers of our new home. I called Blue Ribbon Warranty to set up service on our dishwasher because it was not drying dishes. Blue Ribbon Warranty set up service with their contracted service provider to come assess the problem. After ordering and installing a new heating element, the dishwasher did not work properly and the gentleman who installed the heating element made note that the panel was not working well. Since that time I have not been able to run one cycle of dishes as the panel did not function at all (it was in worse condition than before the heating element was replaced). After calling Blue Ribbon Warranty and asking to speak with a supervisor I was told that, despite Blue Ribbon Warranty contracting with this company, it was my problem to take up with that individual company and Blue Ribbon had no ownership in this issue. Eventually the supervisor agreed to have someone from that company come and try to fix the dishwasher to working condition, but added that if the dishwasher did not work after the service, all of the money for those repair services would deplete my 545.00 allowance in my warranty and I would be left with a busted dishwasher. I told him that it didn't seem ethical that a company Blue Ribbon selected and arranged to come and fix the heating element in which, after the service, the dishwasher was completely nonfunctioning, would then count all repair services against our 545.00 allowance and I could be left with a completely broken appliance and no warranty coverage. With my back against the wall, I conceeded to have the repairs made. I did insist that I have an e-mail of a supervisor or another member of the management team but the supervisor refused to give it to me and told me to e-mail the compaint to him (seriously?). He said his supervisor was out of contact until September 21st because he was on vacation and he could not give me his e-mail. When I wasn't satisfied with that response he willingingly gave me the e-mail address of another employee and said to e-mail the complaint to her. When I asked who she was, he stated she was a costumer service representative (he obviously understood I was asking for a superiors e-mail address but felt totally comfortable offering hers instead). He even said that perhaps in the time that the service repair man left and I tried to run a load of dishes several hours later, the parts just may have worn down and broken (seriously?). Blue Ribbons Warranty states that it covers up to 545.00 in repairs/replacements for this specific kitchen appliance. If Blue Ribbon contracted with a company that made additional notes concerning the control panel upon installing the heating element and directly after the dishwasher is completely broken, Blue Ribbon should take responsibility and solve this issue with their contracted repair company. We followed all instructions with Blue Warranty and it was stated in our initial inspection that the dishwasher was in working condition (a copy we provided to Blue Warranty). We have followed all of their rules regarding filing for repairs and they have used any loophole possible to get out of cleaning up a mess they have responsibility in. Since repairs did not solve the problem, I was only looking for compensation for a new dishwasher per the terms of the warranty. ..View less

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Response
Blue Ribbon Home Warranty
Blue Ribbon Home Warranty
On Sep 11, 2015

Hello Tiffany! Sorry we took a bit of time to get back to you. We have researched your issue and it looks like the parts have been ordered, and we are covering your dishwasher. We do apologize for the miscommunication about contacting a manager. We have some new employees who are still (obviously) in training and of course, when you want to speak to a manager, that is exactly what you should be ab ..Read Full Review

Hello Tiffany! Sorry we took a bit of time to get back to you. We have researched your issue and it looks like the parts have been ordered, and we are covering your dishwasher. We do apologize for the miscommunication about contacting a manager. We have some new employees who are still (obviously) in training and of course, when you want to speak to a manager, that is exactly what you should be able to do! So, we thank you for this very teachable moment for our newest staff members and thank you for being a great customer, who has read the contract! Not everyone does :-)
We look forward to serving you through the course of your contract, and again, thank you for letting us know how we can do better in the future. ..View less

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R. Douglas, Florissant, CO

On Aug 20, 2015

I called this morning at p:25 a.m. about my refrigerator that stopped cooling. The freezer stopped cooling also.They said they were busy and would call back to leave name, number and problem. Three calls later I finally reached someone and they said they would send the order to D3 appliance. After waiting another 2 hours, I called D3 myself. They told me They longer service the area. The customer se ..Read Full Review

I called this morning at p:25 a.m. about my refrigerator that stopped cooling. The freezer stopped cooling also.They said they were busy and would call back to leave name, number and problem. Three calls later I finally reached someone and they said they would send the order to D3 appliance. After waiting another 2 hours, I called D3 myself. They told me They longer service the area. The customer service didn't even know this!!!! I called back to Blue Ribbon and told them. Their response was they would check around to find some repair companies in the area. She called me back with a couple of names THAT I HAD TO CALL AND CHECK OUT. iSN'T THAT WHAT i PAY MY PREMIUM FOR Now I have to find a repair man and pay him up front for the repair, plus pay my monthly premium. That is the main reason I pay for the service. Meanwhile Blue Ribbon has to find someone that will service this area. I'm told by one of the appliance companies that they don't work for for Blue Ribbon because it takes forever to be reimbursed!!!. ..View less

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Response
Blue Ribbon Home Warranty
Blue Ribbon Home Warranty
On Aug 25, 2015

After working diligently with Mrs. Douglas, we were able to resolve her issue with a surprisingly easy fix. Mrs. Douglas assured us that she would either update or remove this complaint. We value her as a client and look forward to serving Mrs. Douglas in the future!

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Maureen, Littleton, CO

On Jul 25, 2015

I would not recommend this warranty server. It was purchase for me by the prior homeowner because the air conditioner could not be inspected in the winter. When spring came they sent out a contractor to service the unit. They then claimed the warranty was void since to contractor could not get it to turn on. I had to pay $50.00 to be told they would not honor the warranty. When I hired a contractor to ..Read Full Review

I would not recommend this warranty server. It was purchase for me by the prior homeowner because the air conditioner could not be inspected in the winter. When spring came they sent out a contractor to service the unit. They then claimed the warranty was void since to contractor could not get it to turn on. I had to pay $50.00 to be told they would not honor the warranty. When I hired a contractor to look and the unit he was able to get it on without any difficulty. He said although old the unit was in perfect working order. I call Blue Ribbon back. They offered to refund the money. I have yet to receive a refund 3 months later. ..View less

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Edith Keller, colorado springs, CO

On Apr 27, 2015

We have been with Blue Ribbon for about 6 years and in all that time we have completely satisfied with them!!! They have provided exceptional service of any and all of our repairs on our home!! They do offer monthly rates (we like very much) and military discounts on their plans (we are active duty).. Anytime we have called in to either service or customer service we have had nothing but EXCEPTIONAL s ..Read Full Review

We have been with Blue Ribbon for about 6 years and in all that time we have completely satisfied with them!!! They have provided exceptional service of any and all of our repairs on our home!! They do offer monthly rates (we like very much) and military discounts on their plans (we are active duty).. Anytime we have called in to either service or customer service we have had nothing but EXCEPTIONAL service from them!!! We would not go anywhere else for our warranty insurance!! ..View less

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H & S Powers, Denver, CO

On Apr 13, 2015

I have carried a Blue Ribbon Home Warranty for 2 condos and 2 homes over the past 13 years, and I have ONLY positive things to say about their attentive and prompt customer service, even in emergencies after hours! not to mention their vast network of professional and courteous service providers who have all done superlative work and as promised, contacted me within just a few hours of my calling Blue R ..Read Full Review

I have carried a Blue Ribbon Home Warranty for 2 condos and 2 homes over the past 13 years, and I have ONLY positive things to say about their attentive and prompt customer service, even in emergencies after hours! not to mention their vast network of professional and courteous service providers who have all done superlative work and as promised, contacted me within just a few hours of my calling Blue Ribbon, to quickly take care of my repairs and service issues. The staff is easy to work with, the rates are VERY well-priced, and they have options for everyone. I would never buy another home without Blue Ribbon! They cover EVERYthing I need covered, regardless of the age of the appliances. Compared other Home Warranty companies, and they pale in comparison. ..View less

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