X
X
X
ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

HomeLife Warranty Protection has served Arizona and Nevada homeowners for over 17 years. Their protection plans and warranty policies are available to homeowners and real estate professionals. The company covers a variety of systems and appliances at an affordable rate of $295/annum, making it accessible to a broad range of customers. 

This extensive review combines expert insights and real user experiences to help you decide. Get an unbiased look at the following points before getting a home warranty.

  • Coverage and cost of HomeLife Warranty Protection plans
  • Inclusion and exclusion of items in various plans 
  • A step-by-step guide that walks you through the claim process

Why HomeLife Warranty Protection?

HomeLife Warranty Protection offers budget-friendly plans

HomeLife Warranty Protection offers budget-friendly plans

The company has a 24/7 service request option

The company has a 24/7 service request option

HLWP offers diverse optional coverage choices for customers

HLWP offers diverse optional coverage choices for customers

HomeWarrantyReviews.com

twohalf_star

2.2/5 (56)

Yelp

two_star

2/5 (48)

houzz

fourhalf_star

4.9/5 (16)

Explore Verified Consumer Reviews for HomeLife Warranty Protection

Icon
Carmen Castro , AZ, Gilbert
five_star

This company is the BOMB.COM! They\'ve went above and beyond for me with my air conditioning repair this weekend. Fast service, great follow through, and friendly courteous staff.

Icon
Maggie Wright , AZ, Mesa
five_star

I\'ve just had a wonderful experience using Homelife. As a new policy holder I wasn\'t sure exactly what to expect when submitting my first claim. I was pleasantly surprised how easy it was. I found the staff very helpful and knowledgeable. The repairs needed were covered under my policy and the turn around for repairs were quick and professional.

Icon
HLWP Manager , AZ, Mesa
five_star

We at HLWP feel terrible about the Cashell Southwick family inheriting a poorly installed system in their casita. We would like to partner with them to go after the company that did this horrible job. I am sure when you buy a home you have expectations that the systems may break due to normal wear and tear. So to protect yourself you buy a home warranty thinking you are totally protected from all of your potential mechanical breakdowns. As Cashell Southwick purchased her home on Feb 2014, we would love to reference the home inspection report, and would be happy to help you go through it. We will not be doing any derogatory statements during this process. Since this is so public, let's make this an educational post about the Home Warranty Industry. We at HLWP STRONGLY encourage anyone reading these posts that have a home warranty service contract with any company to read your service contract. Yes, that is correct. It is YOUR service contract, not just the warranty company’s. This is because the agencies that regulate home warranty companies hold not only the home warranty company to the service contract, they hold YOU accountable to it, making the service contract as much the homeowner’s contract obligation as the company providing it. When you read other leading industry home warranty reviews you start to get the impression that there exists a huge gap between homeowner EXPECTATIONS and what homeowners will take RESPONSIBILITY for. We believe there exists an opportunity to help people navigate thru the frustration extremely high expectations can bring which can backfire on homeowners. We encourage you to read all the reviews for home warranty companies to see if you agree. As we and the industry have failed in the past, all of us are left with a HUGE and IMPORTANT opportunity to recalibrate the expectations of an industry that brings the consumer and the home warranty provider together with home solutions instead of continuing to drive them apart. For the most part home service contracts all have similar exclusions that have to do with age of equipment, timely and routine maintenance and pre-existing conditions. Generally, it all comes down to a proper understanding of expected vs unexpected breakdowns. For example, if an HVAC unit was installed incorrectly, improperly and with the wrong size & capacity of equipment, then we would certainly EXPECT a breakdown to occur. We call this an expected break down. Conversely, if the HVAC unit was properly installed, routine maintenance was performed by a licensed professional, and it is within its useful life, and a covered component failed on the system, then it would be considered an UNEXPECTED breakdown. Unexpected breakdowns occur frequently and is exactly why a home warranty service contract provides supplemental protection for those costly repairs with specified dollar limits. A home service contract is never intended to provide protection from expected breakdowns. Often times, expected breakdowns aren’t the fault of the homeowner. This happens most often in real estate transactions when the proper inspections and due diligence were not performed or have been performed poorly. That’s why you need an amazing realtor that will navigate and guide you to know the truth and potential pitfalls of what you are buying, while providing you a comprehensive and responsible solution when purchasing your home. Once all the due diligence is completed by the homeowner, then the protection a home service contract can provide for the unexpected covered breakdowns is a valuable supplement to your home solution strategy. Education is absolutely essential in bridging the expectation gap. We have been in business for 13 years and do have complaints. Not all, but most of these complaints are based on home owners not really understanding their responsibility to the home service contract and assuming its all liability is with the home warranty company. We can do better. We need to do a better job of educating our homeowners thru constructive consultation to turn perceived loop holes into real home solutions for our members. Southwick family pays extra to cover their casita. In the last 1.5 years of our relationship we have dispatched 3 calls for this same AC. We repaired 2 of them. 1) At 9PM at night Expert Mechanical replaced a covered condenser fan motor ($450 estimated value). The technician did not examine the general condition of the system due to the priority to get them running before bedtime and was working in the dark. 2) During business hours Expert Mechanical diagnosed Compressor Run Capacitor (Homeowner refused to pay Expert Mechanical the required trade item fee reduced trip/diagnostic fee from $65 (per HLWP agreement) to $45. We at HLWP have paid for this on their behalf. We denied this claim due to the lack of maintenance on the system. Manufacturer requires maintenance yearly as do we. Depending on what company Southwick's used that company should have seen the ductwork as a challenge for efficiency by doing a "superheat" test with manufacturer specifications. The age of the system is estimated at 15 years old. The Coleman nomenclature is bleached out so we do not know for sure. We took pictures to try to figure this out. It is pre 2004 according to the manufacturer. The manufacturer expected life of a system is 12 years when installed correctly. The most important day of a system's life is the day it was installed. Other than age, the system was not installed correctly. The problem with the system not keeping up in high temperatures is the ductwork is restricting airflow. As new homeowners and last year not being as hot the Southwick's are surprised by the system not keeping up and the compressor shutting down from overheating. You see, technically the cool refrigerant coming back to the compressor is what prevents the over heating. Since the airflow is restricted the original contractor under charged the systems refrigerant to compensate for the airflow. In the high temps this will over heat the compressor shortening the life of the system. Currently the system is running as good as it can for the conditions. The right repair choices Expert Mechanical suggested were: 1) Install a mini-split ($) 2) Replace the ductwork ($) Neither of these are covered under the service contract since these are pre-existing conditions, improper installation, wrong sized equipment, and required routine maintenance. With these conditions the unit is expected to fail, and expected failures do not fall into the scope and coverage terms of a home service contract. A home service contract provides supplemental protection on unexpected breakdowns. The solution we propose is to get a Coleman Manufacturer Representative to verify Expert Mechanical's evaluation. Look up the permit filed for the casita and the original company that installed it. Hopefully they are still in business to contact them to make this right. Hopefully we can regain your confidence in HLWP to know we really do live by the golden rule. Unfortunately, the Southwick's think that public and private harassment on social media is a good way to get something fixed for free? We understand their anger. We would like the opportunity to get this relationship back on track. If we can provide further understanding on what a home warranty is and what it is NOT please contact us directly at 888-820-8088. Thank you for your inquiry and we appreciate the opportunity to be of assistance.

Icon
Betty , AZ, Phoenix
four_star

I am very pleased with this company. I've been reading the reviews here and I don't understand what these people are talking about. I have had an entirely pleasant experience with Homelife. I did notice that there are some repeats on here, so it seems like the same people just keep posting bad reviews over and over again.

Icon
MIKE , AZ, Phoenix
five_star

My kitchen refrigerator went out two weeks after buying my home. Filing my claim on or around 10/4/12, I was told by Homelife to buy coolers and ice for my food because it takes time to fix. Spent 55 dollars after two weeks(after one tech company decided they didn't service my area of PHX, and the 2nd company took a week to come) later for the guy to tell me it was my compressor. Compressor is covered. I thought, "great. This will be fixed now" Homelife called me back to state the total cost was going to be OVER $800 to fix it even though the part cost 269(and this came directly from the technician). Homelife wouldn't cover the cost nor buy a new fridge. Stated they would buy me out and cut me a check for the $269. By this point I had to buy a new fridge as I hadn't had a working one for weeks. WEll multiple calls later(and no check in my mailbox) and is now NOVEMBER. THey told me I should have a check before the new year and I had slipped through the cracks getting the check cut. Now on 1/9/13 I called again to find out where the money was to be told that "Your claim was denied because it was your secondary fridge on your carport" It was never a secondary fridge. I have no electric on my carport. I had to re-explain that it had been my only fridge at the time of claim and had to move it outside since now I would have been going on 3 months with no fridge in my kitchen and have since needed to buy a new one. 1/10/13 I was told that accounting is taking care of the denial. I still have no check and if it were up to them I would be going on 3 months of having no refrigerator. I still have no money in my mailbox. Still waiting to see if they will make it right. They also NEVER call you back when they say they will.

Icon
Erik Christensen , NV, Henderson
five_star

AVOID! AVOID! AVOID! They use the worst contractors who will not fix your problem and will not communicate with you. #1 My AC was out for four weeks during Vegas summer, when they finally found the root cause...it wasn't covered (the type of fix required wasn't covered - fine print), so I paid out of pocket for $2200 fix. Also, the contractor flooded the attic and will NOT fix the giant water stain I now have on my living room ceiling. #2 Garage door broke, they don't cover it due to they type of break (fine print). #3 Washing Machine broke, they tried to pay us $195 to buy new one and quoted the fine print which states they can refuse repair for any claim...what!?! Finally my wife got them to agree to fix the damn thing. It's been five weeks and still my nice GE front loader is in 20 pieces in my garage, contractor won't return calls and Homelife says the same thing every time: "We will get this taken care of and will call you right back" It's been a week since the said "we'll call you right back". Today is Dec 28th, no washer since Thanksgiving and we leave for vacation tomorrow. I'm done with all home warrenties, but stay away from this one at all costs. We have a laywer looking into lawsuit options for this scam company. To date we paid $350, plus $55 each contractor visit...they haven't fixed one thing.

  • GO TO

Pros & cons

Pros

  • Charges a low service call fee
  • Offers numerous add-on packages

Cons

  • Does not offer a monthly subscription

Enquire For Cost-effective home warranty plans

Protect Your Home Appliances And Systems Starting As Low As $1.5/Day

Plans & Coverage Of HomeLife Warranty Protection

The Homelife Warranty Protection provides two plans to its customers: the Basic plan and the Prestige plan. The Basic plan covers 10 major home systems and appliances, and the Prestige Plan includes everything from the Basic plan, plus Heating and air conditioning. 

Take a look at the table below to learn more about the HomeLife Warranty coverage:

Items  Basic Prestige
Plumbing System 
Dishwashers
Central Vacuum
Microwave 
Kitchen Exhaust Fan
Oven-Range
Electrical System
Trash Compactor 
Fans
Garage Door Opener 
Heating System
Air Conditioner

Optional Coverage 

HomeLife offers several optional add-ons, which you can purchase in exchange for some extra cost. The pricing for optional add-ons ranges from $50 to $275 annually.

  • Elite Product Coverage (Plumbing, Heating, Dishwasher, Code Violations, AC, Over-the-range microwave, Garage Door Opener Unit, Trash Compactor, Oven, Range, Cooktop, Smoke Detector, Haul Away) 
  • Kitchen Refrigerator 
  • Washer / Dryer & Hose Bib
  • Swimming Pool / Spa Equipment
  • Salt Water Cell & Circuit Board
  • Ornamental Fountain Motor / Pump Coverage
  • Sprinkler, Drip, & Timer System
  • Well Pump
  • Septic System / Sewage Ejector Pump
  • Water Softener / RO Water Filtration System
  • Limited Roof Leak Repair
  • Amplified Main Panel Coverage
  • Control Board
  • Lifestyle Optional Coverage 
    • Master Tune-Up Service
    • Opulent Appliance Protection
    • Main Drain External Protection
    • Neglect Select Coverage
    • All Install Coverage

Find out what else your home warranty cover by taking a free quote here!
Find out what else your home warranty cover by taking a free quote here!
View More
Find out what else your home warranty cover by taking a free quote here!
phoneicon

Coverage Limitations & Exclusions

HomeLife Warranty Protection has limitations & exclusions on access, diagnosis, repair, and replacement for each system.

Take a look at the below table to understand the coverage limits offered by the company:

Items 

Limit

Electrical System

$1,000

Heating System  

$1,500

Ceiling Fan

$150/Item 

Water Heater

$500

Toilet

$250/Item 

Pipe Leaks Or Breaks For Water, Gas Or Drain That Are Concrete Encased

$1,000

Furnace

$500

Evaporative Coil

$300

The company also details the dollar limits applicable on optional items. Take a look:

Optional Items

Limits

Elite Product

Faucet

Toilet

Code Violation

$150/Per

$350/Per

$250

Pool/Spa Equipment

$1,000

Salt Water Circuit Board Cell

$1,000

Ornamental Fountain Motor / Pump

$500

Sprinkler, Drip, & Timer System

$500

Well Pump / Booster Pump

$1,500

Septic System / Sewage Ejector Pump

$500

Water Softener / RO Filtration System

$400

Kitchen Refrigerator

$1,000

Limited Roof Leak Repair

$1,000

Amplified Main Panel Coverage

$1,000

Opulent Appliance Protection

$5,000

Main Drain External Protection

$1,000

Beyond these limits, HomeLife’s contract does not cover services required as a result of:

Note: Other limitations may be mentioned on your HomeLife Warranty contract; we advise you to read your contract carefully.

HomeLife Warranty Protection Cost 

The Basic Coverage starts at $295 annually, while the Prestige Product Coverage is $395 annually. It’s important to note that the cost may vary if you opt for any of the additional service packages.

Plans

Cost

Basic Coverage 

$295

Prestige Product Coverage

$395

HomeLife Warranty Protection charges $65 as a ‘Trade Item Fee’ known as deductible or service call fee apart from the plan charges. It’s essential to note that your service call fee will automatically rise upon renewal if you’ve submitted two or more service requests within one year as per the company’s service contract.

Choose from the best in the market. How? Get a free quote now!
Choose from the best in the market. How? Get a free quote now!
View More
Choose from the best in the market. How? Get a free quote now!
phoneicon

Review Of Plans, Coverage & Customer Service Of HomeLife Warranty Protection’

HomeLife Warranty Protection has received a below-average rating of 2.2/5 in customer reviews on our platform, indicating customer dissatisfaction. 

Review Of HomeLife Warranty Protection Plans & Coverage

Review Of HomeLife Warranty Protection’s Customer Services

HomeLife Warranty Protection’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form

Follow the steps mentioned below to file a claim with HomeLife Warranty Protection successfully:

Conclusion

HomeLife Warranty Protection offers cost-effective plans but doesn’t cover all essential appliances and systems. It might be suitable for individuals seeking coverage for only a few basics. 

However, we strongly advise people to inquire about the specific terms and conditions regarding appliance and system coverage before deciding.

Looking for the finest home warranty? Get your free quote!
Looking for the finest home warranty? Get your free quote!
View More
Looking for the finest home warranty? Get your free quote!
phoneicon

Quick Details About The Company

Look at the following table to learn some basic details about HomeLife Warranty Protection:

CEO

Dennis Roehl

Year Of Establishment

2006

Location

Gilbert, AZ 85299-0141

Type Of Company

Limited Liability Company (LLC)

Why Should You Trust Us?

Frequently Asked Questions (FAQs)

Q.

How Do You Cancel A HomeLife Warranty Protection Plan?

A.

Customers can cancel their agreement anytime by contacting the customer support team or sending a written request to the company’s support email.

Q.

What Fee Does Homelife Warranty Protection Charge For Canceling The Agreement?

A.

As per the HomeLife sample contract, the company imposes a $95 administrative fee upon canceling the agreement.

Q.

In What States Does Homelife Warranty Protection Provide Its Plans?

A.

HomeLife Protection Warranty offers services in 2 states: Nevada and Arizona.

You May Also Be Interested In

threehalf_star 3.3/5

Based on 920 Reviews

Premium$43 - $79
Service Fee$75
Limit$3K/item
fourhalf_star 4.7/5

Based on 49 Reviews

Premium$45 - $60
Service Fee$70
Limit$15K
threehalf_star 3.8/5

Based on 4,579 Reviews

Premium$44 - $47
Service Fee$60 - $75
Limit$3K/Item
fourhalf_star 4.5/5

Based on 16,762 Reviews

Premium$29 - $89
Service Fee$100 & $125
Limit$4K - $5K

Customer Reviews On HomeLife Warranty Protection

Write a Review

Check out what existing customers are saying about HomeLife Warranty Protection.

All Reviews

Review Your Home Warranty Experience For HomeLife Warranty Protection

2.2 | twohalf_star Average

Write down your home warranty reviews, feedback, and even complaints here. If your company participates in the Complaint Resolution Program, please note that they may contact you for resolution.

By clicking Submit, you agree to the Terms and Conditions.

We Follow These Rules To Keep It Clean

We allow reviews only from genuine customers of home warranty companies, past or present. Your review should be genuine and not provided in the expectation of monetary rewards from any company.

Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

may require the details you enter below to reach out to you to resolve your complaint.

Yes, I am interested.

Check your Inbox/Spam/Junk box for an email from us. We’ll tell you how the Complaint Resolution Program (CRP) works. You may receive a response from the company within 12-48 hours.

By clicking Submit, you agree to the Terms and Conditions

We Follow These Rules To Keep It Clean

We allow reviews only from genuine customers of home warranty companies, past or present. Your review should be genuine and not provided in the expectation of monetary rewards from any company.

Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

Your complaint has been submitted successfully!

Now track your complaint easily through our Complaint Resolution Program dashboard and keep tabs on the response from the home warranty company.

You can access the Complaint Resolution Program once you complete your registration and verification through the email link sent to you.

Interested in finding out how other companies have been faring? Check out the competitors here.

Thank you for sharing your feedback with us!

Interested in finding out how other companies have been faring? Check out the competitors here.


Home Warranty Blogs

Modern appliances are engineering marvels, silently toiling away to ke ...

Does your fridge sound like a malfunctioning orchestra, or is your onc ...

Dishwashers are a modern marvel, freeing us from the drudgery of handw ...

https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020