Ibex Home Warranty Review 2024

Plans & Coverage Of iBex Home Warranty

iBex home warranty offers only one plan containing major home systems and appliances under six categories. These categories are:

• Kitchen Appliances
• Laundry Appliances
• Electrical
• Interior Plumbing
• Air Conditioning
• Garage Doors

Check out the table below to explore the items included in the plan:

Note: iBex does not provide coverage for additional items.

Find out what else your home warranty cover by taking a free quote here!

Coverage Limitations & Exclusions

iBex has set some coverage limits on each covered system and appliance. This means the company will pay up to this amount to protect your home items. 

According to the company’s recent brochure, iBex does not detail such information to the customers before the purchase. 

iBex does not provide coverage for the following things: 

• Failures that occur for any reason other than normal wear and tear 
• Any secondary damage that needs repair
• Reimbursement for repairs done for other than the mentioned factors
• Pre-existing conditions
• Failures brought on by improper upkeep, installation, or repairs

Note: We strongly recommend you contact the company and read your service contract thoroughly to understand the coverage limits. 

 iBex Home Warranty Cost

The iBex home warranty costs $700 annually for a single-family home less than 5000 sqft. You must contact the company for a customized quote if your home is over 5,000 sq. ft.

Apart from the premium, customers must pay an $85 service fee, also known as a ‘copay,’ for service visits during normal business days. However, if a claim is submitted on a holiday, weekend, or after hours, the company charges a copay of $170, which is quite expensive.

Review Of Plans, Coverage & Customer Service Of iBex Home Warranty

iBex offers a comprehensive plan that covers major systems and appliances. Additionally, the company has an easily accessible sample contract that makes it convenient for customers to understand the coverage precisely. 

Review Of iBex Home Warranty’s Plans & Coverage

• Although iBex offers just one plan, it covers a long list of items in its catalog. From major appliances to critical systems, the company covers all. 
• However, iBex has recently updated its terms, under which the pricing has been increased to $700 per annum from $600. 
• Customers are charged an $85 copay per service call, which aligns with industry standards. However, the company’s policy of imposing a $170 deductible for claims filed on weekends or holidays burdens customers.
• Furthermore, iBex previously included details about coverage caps in its contract, but now they have chosen to conceal such crucial information.

Review Of iBex Home Warranty’s Customer Services

• The A+ rating on BBB highlights iBex’s dedication to delivering quality service. Customers affirm that they have utilized iBex’s services for extended periods without issues and attest to receiving satisfactory assistance during emergencies.
• However, some iBex home warranty reviews state incidents where they were charged additional fees due to contractor negligence problems.

iBex Home Warranty’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form

To file a claim with iBex home warranty, follow these steps:

• You can initiate your claim with iBex by contacting them Monday through Friday, from 9 am to 5 pm, either by calling 801-731-4239 or emailing info@inexhw.com.

• You can also initiate your claim using their website’s online repair request portal.
• Once your complaint is registered, you will be assigned an approved and authorized iBex contractor. 
• If servicing is carried out during normal days, you must pay a service charge of $85. However, the ‘copay’ or service charge will be $170 during after-hours, weekends, or holidays.

Note: iBex states that any additional unrelated problem must be filed separately, and customers are responsible for paying the associated ‘copay.’

Conclusion

In summary, iBex Home Warranty could be a favorable option for Utah homeowners; however, the updated pricing and lack of information regarding coverage limits may pose potential concerns. Moreover, the product can only be purchased via real-estate transactions; if this doesn’t apply to your situation, we suggest you look into other alternatives. 

We highly recommend homeowners thoroughly read the terms and conditions and inquire about the coverage limits by contacting the company before purchasing a plan from iBex.

Looking for the finest home warranty? Get your free quote right here!

Quick Details About The Company

Take a look at some important details below to learn more about iBex’s home warranty.