Ibex Home Warranty Review 2023

iBex Home Warranty Plans & Coverage

iBex home warranty offers only one plan containing major home systems and appliances under six categories. These categories are

• Kitchen Appliances
• Laundry Appliances
• Electrical
• Interior Plumbing
• Air Conditioning
• Garage Doors

Although iBex offers just one plan, It covers a long list of items in its catalog. Check out the table below to explore the items included in the plan: 

Note: iBex does not provide coverage for additional items.

iBex Home Warranty Exclusions

iBex does not provide coverage for the following things: 

• Failures that occur for any reason other than normal wear and tear 
• Any secondary damage that needs repair
• Reimbursement for repairs done for other than the mentioned factors
• Pre-existing conditions
• Failures brought on by improper upkeep, installation, or repairs

Aside from the general limitations, iBex has set the following coverage limits:  

• Appliances limit of $3,000 
• Electrical systems of $2,000
• Air conditioner and furnace limit of $2,500/item 
• Interior plumbing limit of $2,000
• Garage door limit of $1,000.

iBex Home Warranty Cost

The iBex home warranty costs $600 annually for a single-family home less than 5000 sqft. You must contact the company for a customized quote if your home is over 5,000 sq. ft.

Other than the premium, customers must pay a $75 service fee or ‘copay’ during normal business days. Or, if a claim is submitted on a holiday, weekend, or after hours, the company charges $150 as the copay, which can be considered a bit expensive. 

Trustworthiness & Customer Service Of iBex Home Warranty

iBex offers a comprehensive plan that covers major systems and appliances. Additionally, the company has an easily accessible sample contract that makes it convenient for customers to understand the coverage precisely. The BBB accreditation and A+ rating emphasize iBex’s commitment to providing quality service. 

Apart from these positives, iBex must work on a few issues for improvement. The company’s policy of charging $150 as a deductible for filing claims on a weekend or a holiday adds an extra burden on the customers. Additionally, Some have mentioned incidents where they were charged additional fees due to contractor negligence problems.  

Others say they’ve used the services of iBex over long periods without complaints and attest that they experienced satisfactory services during emergencies. 

iBex Home Warranty Claim Filing Procedure

To file a claim with iBex home warranty, follow these steps:

• Contact them Monday to Friday, from 9 am to 5 pm via email (info@inexhw.com) or at 801-731-4239. 
• You can also use the online repair request portal at its website – iBexhw.com.
• Once your complaint is registered, you will be assigned an approved and authorized iBex contractor. 
• They will be at your doorstep at the decided time, determine the coverage, approve it, and carry out the necessary repairs or replacements. 
• If servicing is carried out during normal days, you must pay a service charge of $75. However, the ‘copay’ or service charge will be $150 during after-hours, weekends, or holidays.

Note: iBex states that any additional unrelated problem must be filed separately, and customers are responsible for paying the associated ‘copay.’

How To Buy A Home Warranty From IBex Home Warranty?

You can purchase an iBex home warranty plan through its website. However, contact a realtor since iBex does not offer plans directly to homeowners. 

You can also quickly get a free quote from our website- HomeWarrantyReviews, and decide on your purchase by reading the fine print thoroughly. Although, a homeowner must be aware of some factors influencing a purchase choice. Check those out in our post on how to buy a home warranty.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

• Cost-effective: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts. 
• Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
• Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
• Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
• Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
• Customer Engagement: We assess home warranty companies’ determination to respond to consumer problems in our Complaint Resolution Program.

Editorial Note On iBex Home Warranty

According to our editorial analysis, the iBex home warranty can be a good choice due to its comprehensive coverage at an accessible rate and simplified contract terms. However, please note that the product can only be purchased via real-estate transaction; if this doesn’t apply to your situation, we suggest you look into other alternatives. 

Also, iBex is only available in Utah and thus cannot be accessed by customers from other states.

Conclusion

iBex home warranty offers standard coverage at fair market value but is unavailable in all states. However, we encourage homeowners to read the terms and conditions carefully before purchasing the plan from iBex.

Quick Details About The Company

Take a look at some important details below to know more about iBex home warranty.