Lowe’s Appliance Extended Warranty
Lowe's is one of the largest home improvement retailers in the market. Known for its top-notch services, the company serves an estimated 18 million customers per week and has about 300,000 associates across the United States and Canada.
Driven by goals, Lowe's aims to deliver high-quality home improvement products, with the world-class value and service among its customers.
Besides offering home improvement products, the company helps customers repair or replace home appliances and systems that malfunction due to normal wear and tear at affordable prices.
Premium
$348
Deductible
N/A
Coverage Limits
N/A
BBB Rating
A+
Active States
50
Complaint Resolution Program
No
833-809-7446N/A
Estimated Appliance CoverageN/A
Estimated System Coverage50
No. Of Active StatesNo
Complaint Resolution ProgramWHY Lowe’s Appliance Extended Warranty?
- They do not include deductibles
- They do not ask for extra fees
- Customers can transfer their coverage easily
- They offer protection from day 1
- Customers can receive exciting rewards
Lowe’s Appliance Extended Warranty PLANS
The company offers two plans that cover a range of major appliances and systems at pocket-friendly prices. Lowe's extended warranty coverage begins when the manufacturer's warranty expires and last up to 5 years.
1. Lowe's Extended Protection Plans - The plan covers all significant appliances regardless of their prices, and products with a retail cost less or up to $300. The plan covers all parts and labor costs involved in fixing device issues that arise due to functional part failures.
2. Lowe's Replacement Plans - This plan covers products with a retail cost that is not more than $300. The plan comes into effect after the manufacturer's warranty expiration and includes all devices except water heaters and few other major appliances.
How Much Does A Lowe's Plan Cost?
Lowe's warranties cover a wide range of major appliances. Their 3-year plans range from $29.97 to $179.97. The 5-year plan costs $49.97 to $294.97.
The plans cover a wide range of appliances, including: Refrigerators, Ranges, Dishwasher, Over-the-Range Microwaves, Trash Compactors, Freezers, Washing Machines, Dryers, Wall Ovens, and Range Hoods.
Lowe’s Appliance Extended Warranty CLAIMS
Lowe's, committed to customer satisfaction, offers services 24 hours a day, seven days a week. If customers require service, they can call the Plan Administrator at 1-888-77LOWES (56937), who authorizes repairs and arranges for service.
The professionals at Lowe's will go the extra mile to complete service at the earliest. However, in situations like manufacturer's parts delay, Gods, act, or shipping to regional service facilities, the service may be delayed. If there is an emergency, the company will give priority to such services. Note that Lowe's offers emergency services at no extra charge.
Lowe’s Appliance Extended Warranty STATES AVAILABILITY
What Important Aspects Are Mentioned In Lowe's Contracts?
Lowe's extended warranty plans protect home devices only from normal wear and tear. It excludes failures resulting from improper maintenance, intentional or accidental damage, abuse, a consumable parts failure, misuse, theft or loss, or unauthorized repair.
For all plans except water heater and replacement plans, the term starts on the product's purchase date, or delivery or installation date, whichever is later. If multiple products (that are bundled) are purchased, the company will cover all of them in a multiple item plan. If a product is powered electrically, this Lowe's Protection Plan will cover all parts and labor if the product fails due to a power surge.
Lowe's allows customers to cancel their plan within the 30 days from the purchase date by contacting the Plan Administrator. The company will refund 100% of the price, less the actual total cost of a service (if any), coverages or benefits, labor, replacements, payments, parts, and reimbursements received under the plan.
The customer can also cancel their Lowe's warranty plan after 30 days from the purchase date by contacting the Plan Administrator. But they will only receive a pro-rata refund of the price, less the actual cost of a service (if any), labor, reimbursements, payments, parts, coverages, benefits, and replacements received under the plan.
The customers can also transfer this plan during the coverage term, but they should call or write to the Plan Administrator with the plan number, new owner's contact information, and transfer date.
LOWE’S APPLIANCE EXTENDED WARRANTY FAQs
Does Lowe replace devices if they cannot repair them?
If Lowe's determines that the device is beyond repair, the company may offer new, rebuilt, or refurbished items with similar or equal features and functionality as the original product. If the company pays for the non-repairable device or provides a replacement, you will no longer have authority on non-repairable devices.
How long does Lowe's take to repair devices?
Lowe's usually repairs services within 14 days. However, if they cannot repair within their given timeline, the company will pay a $50 one-time payment over the contract period. If the plan includes onsite pick-up or service, the turnaround time begins when you contact the Plan Administrator and report the issue. If you cannot get the first available appointment, the turnaround time begins at the first service visit. If your contract does not include onsite pick-up or service, the turnaround time begins once the product has been delivered to the location. This clause does not apply to freezers or refrigerators.
Does Lowe's cover built-in dishwasher?
Yes, Lowe's covers built-in dishwashers. The company covers the appliance against everyday wear and tear as well as power surges. The coverage will begin immediately after the manufacturer's warranty expiration and will last up to five years.
Does Lowe's cover outdoor power equipment?
Yes, Lowe's covers outdoor power equipment. Some of them include portable generators, trimmers, log splitters, pressure washers, edgers, snowblowers, riding mowers, chainsaws, and tillers.
Will Lowe's cover reinstallation labor charges?
Yes, Lowe's covers reinstallation labor charges but only for some products. If your water softener or filtration is not repairable and needs to be replaced, the company will cover professional reinstallation charges.
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Lowe’s Appliance Extended Warranty REVIEWS
Ethel Reid , Baltimore, MD
On Jul 17, 2021
So far I can confirm what other customers have said!! Lowe’s in Towson have the worst customer service !!! U wait almost 2 hours for someone to answer the phone then when someone does answer they put u on hold until u get tired of holding then call failed!! After all that time it’s a damn shame!! DO BETTER LOWES!!!!
HelpfulJesica Gonzalez, Junction City, KS
On Jul 12, 2021
Please do not pay a penny for lowes extended warrenty and save yourself a lot of frustration and trouble just go somewhere else to purchase items!! My washer stopped draining, they were quick to send someone out to diagnose the issue and the technician said the part would be shipped to my house, he would be back to put the part in on the 12th. It is now the 12th (13 days after the first visit), I call t ..Read Full Review
Please do not pay a penny for lowes extended warrenty and save yourself a lot of frustration and trouble just go somewhere else to purchase items!! My washer stopped draining, they were quick to send someone out to diagnose the issue and the technician said the part would be shipped to my house, he would be back to put the part in on the 12th. It is now the 12th (13 days after the first visit), I call to see what time my appt was bc there has been absolutely NO communication. They then proceed to tell me that it would take 21 business days to even ship. Then once I get the part I could be given an appt. Absolutely none of this was said when the technician was at my house. The agent then said I could call the warrenty company and see if they could find a different company that could get the part shipped to me sooner, the number he gave me was either incorrect or a fake number. I called back to get the correct number just to have the next agent hang up on me because her connection was bad and she never called me back. I call for a 3rd time, mind you each time I am calling back I have to wait 30 mins for someone to call me back, just for them to tell me the exact same thing with no resolution other than I have to wait for another 2 weeks and hope the part ships. I asked for a supervisor which then told me the same thing and kept speaking over me and interrupting me when I would try to speak. I then asked for her supervisor, she told me she was the supervisor. I told her I wanted to speak to HER supervisor and then she changed her story to there were no managers there for me to speak with. If you have made it this far in my review I beg of you DO NOT BUY ANY APPLIANCES FROM LOWES OR THEIR EXTENDED WARRANTY!! I paid hundreds of dollars for this when I bought my washer and dryer from them and this is what my money has bought for me. ..View less
HelpfulCharles Grimes, Peconic, NY
On Jul 10, 2021
Lowe's Extended Warranty program is a fraudulent scam. They were unable to repair the covered dishwasher. So they promised to refund the purchase per the warranty. They alleged that a Lowe's gift card in the refund amount was sent out. Never arrived. They alleged that a replacement gift card in the refund amount was sent out. Never received. They alleged that a check in the refund amount was sent out. Ne ..Read Full Review
Lowe's Extended Warranty program is a fraudulent scam. They were unable to repair the covered dishwasher. So they promised to refund the purchase per the warranty. They alleged that a Lowe's gift card in the refund amount was sent out. Never arrived. They alleged that a replacement gift card in the refund amount was sent out. Never received. They alleged that a check in the refund amount was sent out. Never received. They alleged a replacement check in the refund amount was sent out. Never received. Having gone months without a dishwasher, we purchased a new one. They were, per the warranty, supposed to install the new one for free. They charged me. Lowe's is fraudulently failing to honor their extended warranty. ..View less
HelpfulCharles, Harvest, AL
On Jul 09, 2021
Lowes absolutely will not answer the repair line. They just leave you on hold until you give up. My S****** fridge is leaking water all over my kitchen floor and even though its under a service contract with Lowes I guess Im going to just have to fix it out of my pocket. Complete scam.
HelpfulAngelina, Carbondale, IL
On Jul 02, 2021
Was on hold for 2 hours and finally hung up. Called back the next day and opted for a callback. After 1.5 hours I received a callback, and the associate hung up on me. Called the store than I purchased the appliance from and they could not help me either.
HelpfulBob Jay, Papillion, NE
On Jun 30, 2021
Was on Hold for over One Hour. Got the Dryer repair schedualed, they never came out, then Two weeks later they say it is not fixable so we bought a new one as they said they were refunding what we paid. Now the refund comes in a Gift card which we cant use as we already bought a new one as we need to wash clothes. They never told us it was a gift card. Now the Visa card is due and dont have money to ..Read Full Review
Was on Hold for over One Hour. Got the Dryer repair schedualed, they never came out, then Two weeks later they say it is not fixable so we bought a new one as they said they were refunding what we paid. Now the refund comes in a Gift card which we cant use as we already bought a new one as we need to wash clothes. They never told us it was a gift card. Now the Visa card is due and dont have money to pay it as they dont take Lowes Gift cards. The plan is from almost 5 years ago no place on the contract did it say refunds ONLY if Lowes Refund Cards (Gift cards), they do say this now, but that is for the new plans, we got the 4 year old Warranty plan. Sounds like a Class Action Law Suite is needed here. ..View less
HelpfulMarsha Bedwell, Sioux City, IA
On Jun 25, 2021
Bought a 5 yr plan July 2020. I keep getting notices that my warranty is up in July 2021. I have tried several times to call them but can never get thru, tried an on-line chat with Lowes and they said I would have to call the number for service. I also have never been given a customer number for the plan and the store said I didn't need one. Why do they ask for it then? In my opinion the plan is worth ..Read Full Review
Bought a 5 yr plan July 2020. I keep getting notices that my warranty is up in July 2021. I have tried several times to call them but can never get thru, tried an on-line chat with Lowes and they said I would have to call the number for service. I also have never been given a customer number for the plan and the store said I didn't need one. Why do they ask for it then? In my opinion the plan is worthless. ..View less
HelpfulMike , New Braunfels, TX
On Jun 18, 2021
Lowe’s has tried to repair our Samsung fridge under warranty 8 times since December, and have since caused more problems. The fridge is unusable now. My wife was on hold for over 3 hours today, talk about customer service. I feel like we are getting the runaround and feel like Lowe’s should replace the fridge if they can’t fix it. I am very disappointed and am exploring what legal acti ..Read Full Review
Lowe’s has tried to repair our Samsung fridge under warranty 8 times since December, and have since caused more problems. The fridge is unusable now. My wife was on hold for over 3 hours today, talk about customer service. I feel like we are getting the runaround and feel like Lowe’s should replace the fridge if they can’t fix it. I am very disappointed and am exploring what legal action we can take, I see there are class action lawsuits against Lowe’s for similar problems. ..View less
HelpfulYvonne Eickelman, Dongola, IL
On Jun 15, 2021
Lowe's suggested the 3 yr extended warranty on my in wall oven. They said that the warranty begins after the factory warranty expires. Now going on the third year of the extended warranty, they claim that it's expired because it goes into effect on the purchase day. Runaround with the warranty center adding my 3 years to the 1 year factory warranty. So a service was scheduled between 1 - 5 PM. Got a conf ..Read Full Review
Lowe's suggested the 3 yr extended warranty on my in wall oven. They said that the warranty begins after the factory warranty expires. Now going on the third year of the extended warranty, they claim that it's expired because it goes into effect on the purchase day. Runaround with the warranty center adding my 3 years to the 1 year factory warranty. So a service was scheduled between 1 - 5 PM. Got a confirmation in my email, but now they say that their servicemen don't service this area. Waited all day, no calls returned, oven doesn't work and don't know what the next step is. Maybe a lawyer. ..View less
HelpfulAnnabelle Alday, San Jose, CA
On Jun 10, 2021
I bought LG washing machine until now the company can't fix the problem , too many alibi, it's been a month waiting for the replacement parts , I regretted so much, please do not buy the warranty service at all or don't buy any appliances from lowes, better off from Costco
HelpfulHarry, Waynesville, MO
On Jun 02, 2021
Worst customer service ever! Put on hold for 2 hours +. Four days in a row. I have had 11 repairs on a ******* and can’t get it fixed or replaced. Every time you talk to a customer rep they tell you a different story. Said they would call for three days now. Still no call.
HelpfulNatalie Geis, Virginia Beach, VA
On May 25, 2021
I bought a Whirlpool dishwasher less than 2 years ago. Scheduled a service appointment because water doesn't spray and unit doesn't heat. The repair company called me the next day asking for the model number so they could order parts 2 pumps). (You have the model number!) I gave them the model number again and asked how they knew which parts to order since they hadn't even been out yet. They FINALLY got ..Read Full Review
I bought a Whirlpool dishwasher less than 2 years ago. Scheduled a service appointment because water doesn't spray and unit doesn't heat. The repair company called me the next day asking for the model number so they could order parts 2 pumps). (You have the model number!) I gave them the model number again and asked how they knew which parts to order since they hadn't even been out yet. They FINALLY got the parts in 4 weeks later, scheduled an appointment another week later and finally came to the house today. The guy spent less than 5 minutes, started a cycle and said he needed to order a board. "They will call when the part comes in to schedule another appointment." Are you even kidding me?! I can't hire someone to fix it on my own because it will void my warranty. Beyond frustrated. AND as a side nite- if I need 2 new pumps and a board in less than 2 years- how about replacing the whole unit?! ..View less
HelpfulDonald Franklin Walker, Lexington, NC
On May 19, 2021
Fist, it took 8 weeks to get a simple ice maker repaired on my LG refrigerator. Now I have been waiting 2 weeks to get my Whirlpool Washing Machine fixed they keep telling me that they are for apart from Whirlpool and that they don't know when the part will be available. Lowes keeps telling me that I will just have to wait for the part.
HelpfulAngela Merritt, Kinston, NC
On May 10, 2021
Purchased washer and dryer from Lowes two years ago. Twice I have had to call about service, the first time the lady was going to charge $95.00 just to come to my home. Today, I feel like an idiot for purchasing anything from Lowes.
HelpfulSally Caine, Indianapolis, IN
On May 05, 2021
Lowe’s warranty doesn’t answer the phone. My lights went out in my 2 year old Whirlpool refrigerator . I tried for 3 days to get through on the 1-888 claims number. Never got anyone to answer even after being on hold for 45 minutes. I will NEVER buy any extended warranty from Lowe’s again. I finally called a repair service and paid out of my own pocket to get it repaired. I&rsqu ..Read Full Review
Lowe’s warranty doesn’t answer the phone. My lights went out in my 2 year old Whirlpool refrigerator . I tried for 3 days to get through on the 1-888 claims number. Never got anyone to answer even after being on hold for 45 minutes. I will NEVER buy any extended warranty from Lowe’s again. I finally called a repair service and paid out of my own pocket to get it repaired. I’m so disappointed in Lowe’s!!! ..View less
HelpfulKathy, Bourbonnais, IL
On May 03, 2021
Don’t waste your money! I’ve been without a fridge for a month. Could have been much less time had the operator at Lowe’s service had listened to the serial number & model number rather than click on the first appliance I ever purchased at Lowe’s. Repairman came out but couldn’t work on my fridge because the model & serial numbers were wrong. It took another week to ..Read Full Review
Don’t waste your money! I’ve been without a fridge for a month. Could have been much less time had the operator at Lowe’s service had listened to the serial number & model number rather than click on the first appliance I ever purchased at Lowe’s. Repairman came out but couldn’t work on my fridge because the model & serial numbers were wrong. It took another week to get this straightened out. When he came back he had to order parts. Parts came in but Diamond Factory Repair could not schedule an appointment for a week. In the meantime I was having a party with 60 guests making food prep & storage very difficult! In light of the fact that it was their mistake, they would not try to expedite my service appointment. Very disappointed and will not buy another appliance at Lowe’s. ..View less
HelpfulBruce, Long Island City, NY
On May 03, 2021
You make this stuff up as to how incompetent lowes is. I schedule a microwave to be repaired. I live in NYC and they schedule a repair company in Alabama to come to my apt. I spend 90 minutes straightening this out. I went through hell just getting the microwave 3 years ago. Thats another epic story. They schedule another company but they slam down the phone on me when I ask that they have to send a ..Read Full Review
You make this stuff up as to how incompetent lowes is. I schedule a microwave to be repaired. I live in NYC and they schedule a repair company in Alabama to come to my apt. I spend 90 minutes straightening this out. I went through hell just getting the microwave 3 years ago. Thats another epic story. They schedule another company but they slam down the phone on me when I ask that they have to send a copy of their liability insurance to my management office. Never again. I have had nothing but problems when ordering things from them. NEVER AGAIN ..View less
HelpfulMargareth, Kahului, HI
On Apr 29, 2021
HORRIBLE! I just sent my husband to pick up forms from the court to file a lawsuit against this company. Over a month and tons of useless phone calls and emails, our refrigerator is not working, not fixed, no solution to solve the problem! Over a month without working refrigerator! We are done! Let’s Court decide if it is okay to take money for extended warranty and do nothing!nothing! Zero stars! ..Read Full Review
HORRIBLE! I just sent my husband to pick up forms from the court to file a lawsuit against this company. Over a month and tons of useless phone calls and emails, our refrigerator is not working, not fixed, no solution to solve the problem! Over a month without working refrigerator! We are done! Let’s Court decide if it is okay to take money for extended warranty and do nothing!nothing! Zero stars! ZERO! ..View less
HelpfulJeff, Victor, NY
On Apr 24, 2021
Terrible. Awful. We had service technicians out to service the refrigerator at least 5-7 times (I lost count) and they never fixed the problem. The last technician came out Jan 20th and it stopped working again less than 3 months later. When I called back again they said the extended warranty had since expired and would not send someone again, despite the fact the problem was not fixed. Do not shop at L ..Read Full Review
Terrible. Awful. We had service technicians out to service the refrigerator at least 5-7 times (I lost count) and they never fixed the problem. The last technician came out Jan 20th and it stopped working again less than 3 months later. When I called back again they said the extended warranty had since expired and would not send someone again, despite the fact the problem was not fixed. Do not shop at Lowe’s and definitely do not buy their extended warranties. Stay away from ** refrigerators as well. ..View less
HelpfulTim S, Torrance, CA
On Apr 19, 2021
Buying this warranty was a horrible decision just like their customer service. Washing machine has been out. We've been waiting 3 weeks with no resolution, no communication from their end at all. I have to call and be on hold for hours at a time and they will not commit to a date when this will be resolved. Last time I ever shop Lowes.
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Lowe’s Appliance Extended Warranty RATINGS
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