Dimitry Baranov, Wynnewood, PA
On Jan 24, 2021
after 1 month of waiting my dishwasher on extended warranty plan being fixed a technician arrived did some work and stated that the dishwasher is still not draining as expected and recommended to my wife that I her husband have to check the drain hose and left. the dishwasher is still not draining. Lowes agent was very sorry for the problem and is promising to send the same technician a week later. Pleas ..Read Full Review
after 1 month of waiting my dishwasher on extended warranty plan being fixed a technician arrived did some work and stated that the dishwasher is still not draining as expected and recommended to my wife that I her husband have to check the drain hose and left. the dishwasher is still not draining. Lowes agent was very sorry for the problem and is promising to send the same technician a week later. Please tell everyone you know not to buy the lowes extended warranty plan. They SUCK!!!!
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Lyn Clements, Tyler, TX
On Jan 22, 2021
My Maytag washer purchased in 2018 stopped working on Nov. 18, 2020, due to a malfunctioning lid lock. I had purchased their 5 year extended warranty. The part has been on back order since then and as of Jan. 22, 2021, I am still without a washer. Lowes refuses to refund or replace the washer and insists I have to wait until the part is available.
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Julie, Plover, WI
On Jan 18, 2021
If you live in central Wisconsin, I would not recommend getting the extended warranty on an appliance purchased from Lowes. We mistakenly did this for a washing machine and were locked into their contracted service repairer. These servicers are not local. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be scheduled for an entire afternoon. It took four service ..Read Full Review
If you live in central Wisconsin, I would not recommend getting the extended warranty on an appliance purchased from Lowes. We mistakenly did this for a washing machine and were locked into their contracted service repairer. These servicers are not local. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be scheduled for an entire afternoon. It took four service visits over 10 weeks before it was finally determined that the washer should not be fixed. (More and more parts were ordered, and the technicians didn’t look to make sure the delivered parts were in good working order or that what they were ordering would completely solve the problem.) At that point we were refunded our purchase price without any problem. However, during that 10-week period we spent more than $200 at a laundromat and wasted countless hours there. Lowe’s reimbursed us $50 of that $200 spent. ..View less
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Brooke Safley, Houma, LA
On Jan 18, 2021
Absolute worse customer service and they can’t even get things fixed in a timely fashion. 2 weeks to get a part for a washing machine and not even guaranteed when they will get it in
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J Sschumaker, Perrysburg, OH
On Jan 15, 2021
Purchased an LG front load washer from my local Lowe's with warranty in 2016. A week before Christmas 2020 washer stopped working, won't drain water, believe pump went out (which I later learned from research is the fatal flaw of this model machine). Attempted to "fix it" myself by running washing machine tablets as LG advised to no avail, had to drain water manually because the tub would not ..Read Full Review
Purchased an LG front load washer from my local Lowe's with warranty in 2016. A week before Christmas 2020 washer stopped working, won't drain water, believe pump went out (which I later learned from research is the fatal flaw of this model machine). Attempted to "fix it" myself by running washing machine tablets as LG advised to no avail, had to drain water manually because the tub would not drain and throw an error message. Called for service finally under warranty & was scheduled for an appointment 5 days out on 12/23 scheduled for 12/28. On 12/24/20, service provider hired by Lowe's Warranty Co. called to say would not be keeping appointment as they would "order parts first". Days go by can't reach them and never hear from them. Call Lowe's Warranty to inquire about the repair as it had been weeks without a washing machine & told they must first do an "inquiry" on the parts which takes 5 business days & then they can move forward for other remedies under my warranty. Days later they respond that they verified parts ordered on 12/28 but I must now wait an additional 5-10 business days for parts plus an additional 2 business days for the hired company to contact me regarding repair from the date of their confirmation - not the date they said they'd order parts or even the date they ordered the parts... Spoke with a "supervisor" at Lowe's Warranty who said and I quote "they are under no obligation to honor the warranty within any specified period of time" when I questioned how long they plan to drag this out and they agreed they could delay honoring a buyout or repair forever.... I got tired of playing their games because unlike what they believe I believe a washer is an essential appliance, especially during a pandemic with a disabled veteran husband, so I purchased another washer. Unfortunately from Lowe's but this time I skipped the warranty because it isn't worth the paper it's printed on and now that I realize I'd be on the phone for hours multiple times days later still waiting for the warranty company to do something, anything regarding the original broken washer I regret even giving Lowe's store more of my business because now is when it is coming clearer that they will never honor it. I do like their store and the store manager has been very kind and understanding regarding this situation and states it is not true that they have no time frame and have offered to help me battle with them to honor the warranty. Regardless, I will never purchase at Lowe's again because of this because I only spend my hard earned money at reputable retailers and there are far too many reputable retailers to stick with a store that is out to stick it to their customers by doing business this way. Consider yourself warned. They have no intention of ever performing a single repair or honoring their warranty in any way and after multiple calls and being left on hold for hours at a time and switched around to multiple agents and being told numerous inconsistent things you will see their business plan rests on running out the clock and your patience until you just give up... ..View less
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Herb Williams, Valencia, CA
On Jan 12, 2021
The refrigerator is running perfect, Just want my rebate for the water filters (4) that I purchased with the appliance.
THE BAD NEWS IS WHEN YOU CALL THE 888-775-6937 NUMBER, YOU NOW HAVE A WAIT OF OVER 45 MINUTES TO SPEAK TO THEIR REP.
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Brian, Aurora, CO
On Jan 11, 2021
Don't buy from Lowes, buy from a company that uses quality repair people.
Called to schedule service on a fridge we purchased, was given the # of a local repair shop to call and schedule with. After waiting a month for them to get a part in, they said it still didn't come in. I looked at their ratings online and they're a 1 star company. I called Lowes to get another company, they said this was the o ..Read Full Review
Don't buy from Lowes, buy from a company that uses quality repair people.
Called to schedule service on a fridge we purchased, was given the # of a local repair shop to call and schedule with. After waiting a month for them to get a part in, they said it still didn't come in. I looked at their ratings online and they're a 1 star company. I called Lowes to get another company, they said this was the only one they had. I can't believe they even do business with this company. I'm out hundreds of dollars for the warranty, and I'm going to just call a reputable repair company for the required fix. ..View less
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Tim J, Pine, CO
On Jan 08, 2021
We were STUPID, bought the Lowes Extended Protection Plan - in which it states (in part) that they promise PROMPT repair/replacement of your major appliance (in this case, a refrigerator) - we called the Lowes EPP number on Nov. 2, 2020. It took them 2 days to "find a repair company" (they claim we are outside their primary service area - THAT is not discussed at time or purchase nor in their ..Read Full Review
We were STUPID, bought the Lowes Extended Protection Plan - in which it states (in part) that they promise PROMPT repair/replacement of your major appliance (in this case, a refrigerator) - we called the Lowes EPP number on Nov. 2, 2020. It took them 2 days to "find a repair company" (they claim we are outside their primary service area - THAT is not discussed at time or purchase nor in their contract). They finally had A&E (formerly Sears) call and tell us the earliest dates was Nov. 25 between 8a-5p (even the lame cable companies offer a 4 hours window!) Nov. 25 comes and we get a call that the tech has driven his truck off the road and (drumroll) it will be Dec. 21 (again between 8a-5p) before they can re-schedule even though it was their error! Dec. 21 comes - tech actually shows up - determines we need a whole new door and it must be ordered from GE. Next service date is Jan. 8 - we call around 12:30pm on Jan. 8 to get a status update - only to find out that tech claims he tried to call, could not reach us and we have been cancelled and re-scheduled!! No second call attempt. Can you believe this!! So heed this warning - do NOT buy into the Lowes EPP claim that their plan is great - its not worth the paper written on - and the third party companies they hire are horrible.... Cant give less than 1 star ..View less
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Roger D Corrie, Virginia Beach, VA
On Jan 05, 2021
Have them on my Washer and Dryer. Washing machine leaking water. Repairman sent to house said it need a watrr valve replacement. Two months no word back from company that ordered the part. Called Lowes and they said frepair not covered due to mold on front loading seal. I will never buy buy another appliance from Lowes. There extended Warranty is a joke do not buy.
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margaret fulkerson, Southport, NC
On Jan 04, 2021
The worst service of my life. Finally went for buyout after discussing with them for over 3 months. Never again will i purchase their warranty again. waste of time and money.
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Ismael Ortega, Melbourne, FL
On Jan 02, 2021
I purchased a Frigidaire microwave at Lowes with the Lowes protection plan. I had a very bad experience with the service from Lowes and the microwave company. It took them 3 visits including ordering wrong parts and lost parts, and took 5 weeks to get the microwave repair. No other options from Lowes except to sit tight and wait. With that type of inconvenience for our family, including babies, I would h ..Read Full Review
I purchased a Frigidaire microwave at Lowes with the Lowes protection plan. I had a very bad experience with the service from Lowes and the microwave company. It took them 3 visits including ordering wrong parts and lost parts, and took 5 weeks to get the microwave repair. No other options from Lowes except to sit tight and wait. With that type of inconvenience for our family, including babies, I would have preferred to just buy a new microwave. The microwave worked for around 4 weeks before it broke again. Lowes offered to send the technicians again. No options to replace it. Needless to say I preferred to refuse service and just bought a new microwave, obviously with a different company. I strongly recommend against Lowes service plan and service! ..View less
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Meyata Farley, Red Oak, TX
On Dec 15, 2020
My Whirlpool refrigerator has been out since November 14th. They sent a technician out who said the part would be in in 5-10 business days. It's been 16 business days and no word from them. I leave messages with no return call. So I call Lowes customer service to get an update. They said someone will call in 2 business days. No one calls. I call back and they tell me the same thing. Another 2 business da ..Read Full Review
My Whirlpool refrigerator has been out since November 14th. They sent a technician out who said the part would be in in 5-10 business days. It's been 16 business days and no word from them. I leave messages with no return call. So I call Lowes customer service to get an update. They said someone will call in 2 business days. No one calls. I call back and they tell me the same thing. Another 2 business days go by and still no call. I call yet agaim and I'm assured that someone will call or email me in 1 business day. Guess what? Still nothing. I've been a whole month without a refrigerator and not answers. I will NEVER buy another appliance from Lowes. Worst service ever. Now I'm about to go into the Christmas holiday with no refrigerator just like I did for Thanksgiving. Trash company!! ..View less
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G Johnson, Lake Saint Louis, MO
On Dec 11, 2020
Samsung washer, just over a year old. Been out for 2 months. After vendor came to see it, they ordered a part that would be in the same week. It has had 6 new dates for the part. Finally they escalated after my 6th call. They tell me someone will call within a business week. That would be today, but the tell me no, it would be next Monday. If they buy it out for what I paid, I lose the rest of the 5 year ..Read Full Review
Samsung washer, just over a year old. Been out for 2 months. After vendor came to see it, they ordered a part that would be in the same week. It has had 6 new dates for the part. Finally they escalated after my 6th call. They tell me someone will call within a business week. That would be today, but the tell me no, it would be next Monday. If they buy it out for what I paid, I lose the rest of the 5 year warranty and the $200 pedestal drawer I bought with it, unless I can find the same model. Bought a fridge from the same Lowes. Used to like them, but have learned my lesson. ..View less
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Mary Smith, Marietta, OH
On Nov 16, 2020
I purchased a whirlpool microwave and it has now been repaired 3 times for the same problem. It is the under mount light but you have to take the bottom off the microwave. One repairman told me not to leave the light on. The repair shop they sent was so rude I refused to let them in again. They sent someone else for the fourth time and they kept putting me off because they said that the bulb was on back ..Read Full Review
I purchased a whirlpool microwave and it has now been repaired 3 times for the same problem. It is the under mount light but you have to take the bottom off the microwave. One repairman told me not to leave the light on. The repair shop they sent was so rude I refused to let them in again. They sent someone else for the fourth time and they kept putting me off because they said that the bulb was on back order. I went on line and had it myself I n 1 day. I finally gave up and told them I fixed it myself. Do not buy this warranty they will not fix it! ..View less
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Bryan Gross, Bella Vista, AR
On Nov 02, 2020
We had a washer machine taken out during a lightning storm. I called Lowe's extended warranty number and they sent someone to look at the washer. He diagnosed the problem as a bad mother board. He told us it would be 2 weeks before they could get one in hand. It has been 2 weeks now and I have contacted them and was told the board is on backorder. It will be at least another 2 weeks before it gets here. ..Read Full Review
We had a washer machine taken out during a lightning storm. I called Lowe's extended warranty number and they sent someone to look at the washer. He diagnosed the problem as a bad mother board. He told us it would be 2 weeks before they could get one in hand. It has been 2 weeks now and I have contacted them and was told the board is on backorder. It will be at least another 2 weeks before it gets here. You would think that when I pay $200 for an extended warranty Lowe's would have a better answer for me other than " guess you will have to go to the laundry mat for a month". The warranty is a complete waste of money and Lowe's is one of the most unprofessional companies out there. I highly recommend going somewhere else. ..View less
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Keith , Hidden Valley Lake, CA
On Oct 30, 2020
Absolutely the worst company ever.LG Refrigerator stopped working, it has been over five weeks and a repair guy shows up for his second visit with parts. Still not working. Two and a half more weeks before the next appt. and then probably wait on more parts. Representative was no help. Said I have to have three repairs over 30 days apart to get a replacement consideration. This service is a waste. They s ..Read Full Review
Absolutely the worst company ever.LG Refrigerator stopped working, it has been over five weeks and a repair guy shows up for his second visit with parts. Still not working. Two and a half more weeks before the next appt. and then probably wait on more parts. Representative was no help. Said I have to have three repairs over 30 days apart to get a replacement consideration. This service is a waste. They should have a minus star rating! ..View less
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Justin Luzon, Denver, CO
On Oct 27, 2020
This Protection Plan is a Joke.
My GE Stacked Washer stopped working on 8/25 and I initiated a series of useless calls with Lowes.
First of all, Lowe’s lost my protection plan information. They did not show my protection plan was ever purchased because I bought the Washer online and it was not assigned to a store. I had to fight them for two days and 4 hours on the phone to find my protectio ..Read Full Review
This Protection Plan is a Joke.
My GE Stacked Washer stopped working on 8/25 and I initiated a series of useless calls with Lowes.
First of all, Lowe’s lost my protection plan information. They did not show my protection plan was ever purchased because I bought the Washer online and it was not assigned to a store. I had to fight them for two days and 4 hours on the phone to find my protection plan. They finally gave me a Courtesy Service Call while they searched for my information.
Here’s a timeline of their garbage response and zero follow-up:
• 8/27: The first courtesy service tech Lowe’s sent never showed up. The tech reported back to Lowe’s that the service ticket was closed, so my Courtesy Service Call expired.
• 8/29: I had to fight with various Lowe’s managers for hours until they finally found my Protection Plan information and rescheduled my service.
• 9/1: On the next service call, the tech determined that the motor and pulley needed to be changed. The motor was on a long backorder.
• 9/23: After much back and forth, the motor was finally ordered and replaced, but now the tech found out the lid lock was not working.
• 10/2: The lid lock was replaced, but the unit still did not work. Lowe’s closed my ticket again, for no reason, so I spent 4 hours on the phone reopening it. I got the service company on the phone with a Protection Plan Manager and heard them tell Lowe’s that the unit was not repairable and that the service company recommended I be refunded.
• 10/6: I was told that the claim for reimbursement was submitted with an estimated response time of 5 days.
• 10/9: I called to check on the claim, and Lowe’s said it had not been submitted. I have to fight them to submit it again.
• 10/14: I called Lowe’s again and they said no claim had been submitted, so I asked them to submit it again.
• 10/16: I called Lowe’s again and the claim had not been submitted. I had to fight with them for 2 more hours to get it submitted finally. Again they said I would have a response in 3-5 business days.
• 10/20: I contacted them again and confirmed that the claim was finally in process.
• 10/24: Called Lowe’s again for a response, well past the 5 business day response time. I am told that this is being assigned as special customer case and I will receive a response in 24 hours.
• 10/27: Called Lowe’s again to see if there was a response, no answer from Lowe’s. I am told that this is being assigned as special customer case and I will receive a response in 24 hours.
• 10/28: Received an Email saying my claim was denied because the unit is still repairable. Lowe’s sets up a new service appointment to start this whole process all over again. I called the service company on my own and learn that Lowe’s never even ordered the part that I needed. It is on backorder now until 11/4, or later.
Every time I call I have to explain the entire story over again, as if there are no notes on past calls. They have never, NOT ONCE, followed up with me in the response window. In fact, they have never, NOT ONCE, followed up with me at all. I have to call them to check on my claim because multiple times, if just fell through a crack.
It is now 9 weeks from my first service appointment. Zero progress has been made on resolving my issue, we’re back to square one and I’ve wasted over 16 hours on the phone with Lowe’s. My tenant has been without a washer for 3 months and is hesitant to resign his Lease with me because Lowe’s won’t act. Lowes is going to cost me a great tenant that has been with me for 6 years in the middle of a pandemic. I will never buy another thing from Lowe’s.
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Kim, Orlando, FL
On Oct 27, 2020
Whirlpool refrigerator ice maker stopped working in March 2020. Technician has been out 6 times and has never fixed. Keep sending technicians (up a to six calls I’m told) and now they are trying to send another after replacing everything except the door in this fridge! Requested a buy out but they have yet to call back. Have had to call them numerous times for a status update and have been on h ..Read Full Review
Whirlpool refrigerator ice maker stopped working in March 2020. Technician has been out 6 times and has never fixed. Keep sending technicians (up a to six calls I’m told) and now they are trying to send another after replacing everything except the door in this fridge! Requested a buy out but they have yet to call back. Have had to call them numerous times for a status update and have been on hold for over 30 minutes on average. When they did schedule service, they did by email, just assigning a day and time without checking if I would even be home. Do not return calls. No follow up. I see where this is going. My warranty is due to expire early next year. If they drag it out till then they won’t have to pay. Grimy business. Stay away. ..View less
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Kim Wooden
On Oct 26, 2020
I purchased a 3 year extended warranty on a Maytag washer on 8/9/17. After 3 years 2 months and 14 days, that washer will not start. A technician informed me i need a control panel and control board. I contacted Lowe’s to ask if they would cover this repair and I was told sorry too late. So sorry. I am totally outdone that they will not honor the warranty contract. During my 3 years I did not hav ..Read Full Review
I purchased a 3 year extended warranty on a Maytag washer on 8/9/17. After 3 years 2 months and 14 days, that washer will not start. A technician informed me i need a control panel and control board. I contacted Lowe’s to ask if they would cover this repair and I was told sorry too late. So sorry. I am totally outdone that they will not honor the warranty contract. During my 3 years I did not have one claim. Oh and they wouldn’t give me the 30% back for not having a claim. I know the warranty date had expired , but they are such things as making exceptions in cases that you don’t run into everyday. The manufacturer gives a 1 year warranty. If I purchased a 3 year, why doesn’t that begin after the manufacturer warranty ends. It’s a shame it’s just about the money. Totally disappointed . The estimated cost of the repair is over $500 ..View less
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Troy Price, Woodbridge, VA
On Oct 25, 2020
They totally screwed me! Failed to fix my dryer, then washed their hands of it when my warranty expired. I’ll never use this service again. Not at all worth it. Avoid at all costs.
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