Peter Campbell, Yukon, OK
On Sep 20, 2022
Terrible dont waste your money been dealing with them for 5 months still dont have my dishwasher fixed or replaced had there repair companies out 6 times they couldnt fix it trying to get them to replace but they stall over and over
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Maria Grandelli , Fort Lauderdale, FL
On Sep 19, 2022
The worst warranty company or any company that I’ve ever dealt with.
I have called 15 times I had to repairman come out from two different appliance tech companies and no one was able to fix my dryer I am without a dryer for three months now and no one wants to help me they keep saying it’s a denied claim and I have to do this and I have to do that and everything that they told me to do I di ..Read Full Review
The worst warranty company or any company that I’ve ever dealt with.
I have called 15 times I had to repairman come out from two different appliance tech companies and no one was able to fix my dryer I am without a dryer for three months now and no one wants to help me they keep saying it’s a denied claim and I have to do this and I have to do that and everything that they told me to do I did. I have a contract that states after three times of coming to my home and trying to fix my appliance that I am entitled to a new appliance. Well I guess they don’t know what the contract says I will be taking them to small claims court as soon as I am able to get there. Unfortunately I had four procedures on my legs in the past three months so it’s very hard for me to get around. I’m a senior citizen and they taking advantage of me. I even went into the store and had the manager of the Lowe’s store that I shop in Co** and we thought that they would resolve it two days later they didn’t even know what we were talking about. The worst worst worst insurance company to deal with assurance the worst. Sincerely I’m very unhappy client Maria Grandelli Oliveri ..View less
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Robert kevin morris, Overland Park, KS
On Sep 15, 2022
Do NOT purchase a warranty from Lowes they use a 3rd party vendor Assur***. They concentrate on running you around so that eventually you will give up. 11 days without a washer because of their incompetency. I like Lowes, but these people at Assur*** are the worst I have dealt with in my entire life. And it doesnt help that you cannot speak to a person who resides in the United States. I would give negi ..Read Full Review
Do NOT purchase a warranty from Lowes they use a 3rd party vendor Assur***. They concentrate on running you around so that eventually you will give up. 11 days without a washer because of their incompetency. I like Lowes, but these people at Assur*** are the worst I have dealt with in my entire life. And it doesnt help that you cannot speak to a person who resides in the United States. I would give negitive stars if it would allow me to do so. ..View less
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Brett Ellison, Hendersonville, NC
On Sep 14, 2022
Same problem four times ,, extremly hard to deal with and get results not worth it , no return emails phone calls. will stay on hold for hours with no results.
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1 people found this review helpful
Steve, Pompano Beach, FL
On Sep 13, 2022
Don’t waste even a penny on Lowes Protection plus extended warranty scam. They tell you if you have no claims during the wararanty period they will pay back 30% of the premium paid. That’s total BS !!!! Screw me once they’re fault !!! Screw me again my fault !!! I be learned my lesson. No more Lowes Appliances for me !
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Wishes Hapn, Antioch, CA
On Sep 13, 2022
They scheduled me an appointment to have someone come out 3 days later between 8-12. They never showed. When I called the company they said they didn't have an appointment scheduled for me even though I had an email. Another appointment is made to repair my washer for 4 more days away with another company because the original company can't come out. I'm very disappointed at the length of time this is ..Read Full Review
They scheduled me an appointment to have someone come out 3 days later between 8-12. They never showed. When I called the company they said they didn't have an appointment scheduled for me even though I had an email. Another appointment is made to repair my washer for 4 more days away with another company because the original company can't come out. I'm very disappointed at the length of time this is taking to have my washer repaired. My washer hasn't been repaired yet since no one has come out yet. Customer Service was nice enough but they sent me to a company that is not available for repair in my area. ..View less
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Stephen Baldwin, Plano, TX
On Sep 13, 2022
Avoid like an *TD. This warranty is worthless. Have wasted so much time trying to get a dishwasher fixed that I will never do business with Lowes every again. This is a joke of a company and warranty. If I could leave a zero star review I would, it is that bad.
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Marsha , Azle, TX
On Sep 09, 2022
The worst company ever to deal with. Lowes and Assurant are the worst. Dont buy from Lowes. They do not stand behind their products. We bought a freezer two years ago and it is located in the garage. They wont repair our freezer in the garage because they are saying it is in a non-climate controlled area. Nowhere on their pamphlet does it state this but they said they changed their terms and conditions ..Read Full Review
The worst company ever to deal with. Lowes and Assurant are the worst. Dont buy from Lowes. They do not stand behind their products. We bought a freezer two years ago and it is located in the garage. They wont repair our freezer in the garage because they are saying it is in a non-climate controlled area. Nowhere on their pamphlet does it state this but they said they changed their terms and conditions recently. Hello, 99.9% put freezers in the garage. They will not fix the compressor. They are such liars and other than a tree we will not be purchasing anything from Lowes. ..View less
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Dale H, Melbourne, FL
On Sep 09, 2022
I purchased a Whirlpool refrigerator Spring of 2019 with the extended plan, Within the 1st 6 months the door of the ice maker water dispenser needed to be replaced. That went well in my opinion but was covered from factory. Recently July 22 the door switch broke and water dispenser and icemaker quit again. The translation to the repair company wasn't even close so they showed up without parts. A week la ..Read Full Review
I purchased a Whirlpool refrigerator Spring of 2019 with the extended plan, Within the 1st 6 months the door of the ice maker water dispenser needed to be replaced. That went well in my opinion but was covered from factory. Recently July 22 the door switch broke and water dispenser and icemaker quit again. The translation to the repair company wasn't even close so they showed up without parts. A week later they changed out the switch, then the control panel, and now hopes the door replacement will fix it again. Note this doesn't count has 4 repairs. Only 2 because they go by service calls, not the amount of darts thrown at the problem. The door was ordered in July with a 9/2 delivery date. Now the delivery date is blank with unknown backorder date. Repair company was told by Lowes that I have to wait 8-12 weeks for a new door to be manufactured even though there is no ETA or confirmation its being built. After phone call to Lowes again, with escalation and told there would be a response within 2 business days. No response from them, 2nd phone call spoke to supervisor they told me their report would get me a response within 2 business days. No response, 2 weeks later same thing with another supervisor. No drinking water or ice from a warrantied product for a total of at least 3 months before the next step can be taken. I expected them to take action when the delivery date went blank as I have been a loyal Lowes customer up until this point. After this kind of service I'm truly disappointed I put my trust in Lowes and this plan. 5 phone calls to Lowes and no response. Shame on your customer service. ..View less
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Chris Beck , Hendersonville, NC
On Sep 08, 2022
I will never buy any Appliance at Lowes as long as they take no responsibility for the ones they hire to represent them. I got so stressed just trying to get them to ( over a month) to fix my drier, that I just went out and bought a new one Thanks a LOT Lowes for people nothing and you still made money
Chris
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Sandy Corriher, China Grove, NC
On Sep 03, 2022
I have been without a washing machine since July6. I purchased the extended warranty through Lowes. The part is not expected until September 8, if then. I notified Lowes the middle of August. You can not get anywhere with the phone service. You can only contact them via email. It takes days for them to reply. I am going on week three with emails and yes, I have been without a washing machine for two mont ..Read Full Review
I have been without a washing machine since July6. I purchased the extended warranty through Lowes. The part is not expected until September 8, if then. I notified Lowes the middle of August. You can not get anywhere with the phone service. You can only contact them via email. It takes days for them to reply. I am going on week three with emails and yes, I have been without a washing machine for two months. Poor customer service! ..View less
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Laura , Edinburg, TX
On Sep 03, 2022
NOT WORTH IT!!!!!!!
You have been warned! We wish we could have been warned prior to eagerly purchasing extended warranty or what they call Extended Protection Plan (EPP) for 4 years ($86) on a brand new Craftsman M250 Hon** 160CC FWD LAWNMOWER. We only used it twice and the darn thing did not want to turn on! We take it in to our local Lowes for repair and from the get go, they didn’t know the ..Read Full Review
NOT WORTH IT!!!!!!!
You have been warned! We wish we could have been warned prior to eagerly purchasing extended warranty or what they call Extended Protection Plan (EPP) for 4 years ($86) on a brand new Craftsman M250 Hon** 160CC FWD LAWNMOWER. We only used it twice and the darn thing did not want to turn on! We take it in to our local Lowes for repair and from the get go, they didn’t know the process to send it out for repair! On 7/11/22 we take it in and it was not ready until 8/25/22! Almost 2 months you all!!! In the meantime we have to pay out of pocket to have someone cut our lawn!! Well to make matters worse when we go pick it up, we are surprised to be presented with a bill for labor $64, parts $17.66, & Frt/Div (no clue what this means) $20 = $102.07! However, the bill did not mention what was wrong with lawnmower or what repairs where actually done! We left the lawnmower behind so they could give us answers as to why we were being charged such an excessive amount when we had purchased the EPP, right? Well after a lot of back and forth (x1 week), we finally spoke with someone who was able to explain a bit more on how the EPP entitles! She informed us that apparently the repairs done on Lawnmower were for maintenance repairs which the EPP does not cover! How bout them apples? How convenient right? So to be honest it’s their word against ours since we have no way of knowing exactly what they did to our lawnmower! SMH! Never again will we buy their EPP! Oh and then you try to reach the EPP vendor (ALTAQ***) phone number at 1-877-777-4803/1-888 732-3919, and you can’t get anywhere! The phone number goes straight to a generic voicemail and the email on their website gives you an error message when you submit it! So I don’t even think it’s even legit!
So as mentioned before … if you are reading this, you have been “WARNED” and be sure to spread the word to others before they fall into the LOWES EPP trap!!!
Yes super upset and disappointed! Hence the 1 stars but probably should be zero stars! ..View less
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BV, El Paso, TX
On Sep 02, 2022
This warranty repair service is maddening. Our machine has broken down 3 times in the past two years. When you call, it's someone in India answering. They schedule you with a company that has an opening...in a week or two. The company sends a person early (before the appointment time) and the man leaves when no one is home, closes the work order, and leaves you to making a new appointment in another ..Read Full Review
This warranty repair service is maddening. Our machine has broken down 3 times in the past two years. When you call, it's someone in India answering. They schedule you with a company that has an opening...in a week or two. The company sends a person early (before the appointment time) and the man leaves when no one is home, closes the work order, and leaves you to making a new appointment in another two to week's time. Never mind we had to take the day off from work to be there. New appointment made. New company never scheduled us because Lowe's communication system doesn't connect with theirs. So guess what? Another appointment has to be made in a week's time. This is 3 weeks without a washer. Gotta give this the lowest rating possible. 0 stars. ..View less
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Art Barcelo, Sierra Vista, AZ
On Aug 28, 2022
We bought a washer from Lowes a short while ago along with the 5 yer EPP. Long. long story short: we had it repaired numerous times thru A &* appliance repair (Sears owned). We are now on our fourth repair that is due to be complete August 31, 2022, The Assurant call center in the Philippines has the worst customer service we have ever encountered and the CSR that we have spoken to have given us the ..Read Full Review
We bought a washer from Lowes a short while ago along with the 5 yer EPP. Long. long story short: we had it repaired numerous times thru A &* appliance repair (Sears owned). We are now on our fourth repair that is due to be complete August 31, 2022, The Assurant call center in the Philippines has the worst customer service we have ever encountered and the CSR that we have spoken to have given us their names that include Ma**, A**, Ant****, P***, Su***, Lu**, Geo***, and Ja**...funny that these CSR carry names that are not consistent with the Philippine culture, not to mention it has been very difficult to understand them when they speak in English (no disrespect intended). We have heard the same responses from each and everyone of them e.g., your claim will be escalated to a higher department and you will be receiving an email from us in 2-3 business days, which to this day have have never received. Bottom line, they are trained to read of prepared scripts to almost every conceivable complaint and truly do not represent what I believe to be the Lowes corporate culture, but I should know by now that they are out to make their "bottom line". Never again...Home Depot Ive heard has better customer service contractors and providers. ..View less
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Pam Pester, Saint Petersburg, FL
On Aug 24, 2022
I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman ordered a new electronic panel. When he replaced that p ..Read Full Review
I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman ordered a new electronic panel. When he replaced that panel, icemaker still did not work. The repairman called his supervisior to say that the unit could not be repaired. The supervisor was totally rude (I tride to explain the situation) and said that the repairman would have to find the source of the problem. Turns out a wire that goes from the interior freezer into the door is not working. That will require ordering a new door for $1,550. The electric panel was $500 so with the four service calls and multiple parts we have far exceeded the original cost of the unit. Repairman told me I could be waiting 2 months for a new door. I've tried calling the Lowes protection plan people several times and just keep being told everything is dependant on the repair company. It's clear to me that management at the repair comapny (in this instance Sears) will never tell Lowes that something can't be repaired. ..View less
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5 people found this review helpful
JK Messner, Brea, CA
On Aug 23, 2022
Big mistake trying their extended warranty for a whirlpool refrigerator. Lowes outsources to Assurant in my area and the whole thing feels like it is set up to frustrate the customer so they really never use the service. The phone representatives are very hard to understand - it's obvious this has been outsourced overseas somewhere. They happily set up an appointment for someone to come out, but of co ..Read Full Review
Big mistake trying their extended warranty for a whirlpool refrigerator. Lowes outsources to Assurant in my area and the whole thing feels like it is set up to frustrate the customer so they really never use the service. The phone representatives are very hard to understand - it's obvious this has been outsourced overseas somewhere. They happily set up an appointment for someone to come out, but of course that company doesn't even seem to acknowledge the appointment time. When they do show up, they arrive in a personal vehicle and carry a small backpack. They are clearly not going to fix anything. In my case, this particular model has a cable to the freezer door that always seems to break (lots of web posts about it), and somehow that was denied. Neither the "repair" company or Assurant can explain why and all they can do is try to schedule another service call(?). They just point at each other and act like they don't understand when you ask pointed questions. I'm sure Lowes makes bank on these kinds of contracts because they probably pay out very little in claims due to the gauntlet they put their customers through. ..View less
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Michelle , Whitman, MA
On Aug 23, 2022
What a joke!! Don’t buy it. Been without a fridge for a month. Four kids in the house one with medical issues. Still waiting one part that’s on back order. Just replace the fridge at this point and standby your products. Will never buy another appliance from lowes!!
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Jim, Mayfield, NY
On Aug 23, 2022
It really sucks! 1 month with no fridge and still waiting! Had to buy a new one. Weeks for an appointment and weeks to try and find parts. Said use a cooler with ice!
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Natalie collins , Center Moriches, NY
On Aug 22, 2022
Worst worst worst company I’ve ever dealt with took HOURS on the phone to get an apt then waited another month and took hours more to get an apt to have the repair man back He told me to have the part delivered to my house but the company said it wasn’t necessary the repair man showed up today with no replacement part I will never buy another appliance from Lowes just because their PP
STINKS ..Read Full Review
Worst worst worst company I’ve ever dealt with took HOURS on the phone to get an apt then waited another month and took hours more to get an apt to have the repair man back He told me to have the part delivered to my house but the company said it wasn’t necessary the repair man showed up today with no replacement part I will never buy another appliance from Lowes just because their PP
STINKS! ..View less
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Lauren Hussey, South Berwick, ME
On Aug 18, 2022
We have a 5 year warranty on a dishwasher we bought in 2017 that recently started leaking into our basement. When we reached out to lowe's they determined they had no one that could fix our product and provided us a gift card for the purchase price which the policy says we should get retail price. The giftcard won't even allow me to get a dishwasher of the similar manufacturer or color.
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3 people found this review helpful
