Lowe’s Appliance Extended Warranty
Lowe's is one of the largest home improvement retailers in the market. Known for its top-notch services, the company serves an estimated 18 million customers per week and has about 300,000 associates across the United States and Canada.
Driven by goals, Lowe's aims to deliver high-quality home improvement products, with the world-class value and service among its customers.
Besides offering home improvement products, the company helps customers repair or replace home appliances and systems that malfunction due to normal wear and tear at affordable prices.
Premium
$348
Deductible
N/A
Coverage Limits
N/A
Active States
50
Complaint Resolution Program
No
888-461-0359N/A
Estimated Appliance CoverageN/A
Estimated System Coverage50
No. Of Active StatesNo
Complaint Resolution ProgramWHY Lowe’s Appliance Extended Warranty?
- They do not include deductibles
- They do not ask for extra fees
- Customers can transfer their coverage easily
- They offer protection from day 1
- Customers can receive exciting rewards
Lowe’s Appliance Extended Warranty PLANS
The company offers two plans that cover a range of major appliances and systems at pocket-friendly prices. Lowe's extended warranty coverage begins when the manufacturer's warranty expires and last up to 5 years.
1. Lowe's Extended Protection Plans - The plan covers all significant appliances regardless of their prices, and products with a retail cost less or up to $300. The plan covers all parts and labor costs involved in fixing device issues that arise due to functional part failures.
2. Lowe's Replacement Plans - This plan covers products with a retail cost that is not more than $300. The plan comes into effect after the manufacturer's warranty expiration and includes all devices except water heaters and few other major appliances.
How Much Does A Lowe's Plan Cost?
Lowe's warranties cover a wide range of major appliances. Their 3-year plans range from $29.97 to $179.97. The 5-year plan costs $49.97 to $294.97.
The plans cover a wide range of appliances, including: Refrigerators, Ranges, Dishwasher, Over-the-Range Microwaves, Trash Compactors, Freezers, Washing Machines, Dryers, Wall Ovens, and Range Hoods.
Lowe’s Appliance Extended Warranty CLAIMS
Lowe's, committed to customer satisfaction, offers services 24 hours a day, seven days a week. If customers require service, they can call the Plan Administrator at 1-888-77LOWES (56937), who authorizes repairs and arranges for service.
The professionals at Lowe's will go the extra mile to complete service at the earliest. However, in situations like manufacturer's parts delay, Gods, act, or shipping to regional service facilities, the service may be delayed. If there is an emergency, the company will give priority to such services. Note that Lowe's offers emergency services at no extra charge.
What Important Aspects Are Mentioned In Lowe's Contracts?
Lowe's extended warranty plans protect home devices only from normal wear and tear. It excludes failures resulting from improper maintenance, intentional or accidental damage, abuse, a consumable parts failure, misuse, theft or loss, or unauthorized repair.
For all plans except water heater and replacement plans, the term starts on the product's purchase date, or delivery or installation date, whichever is later. If multiple products (that are bundled) are purchased, the company will cover all of them in a multiple item plan. If a product is powered electrically, this Lowe's Protection Plan will cover all parts and labor if the product fails due to a power surge.
Lowe's allows customers to cancel their plan within the 30 days from the purchase date by contacting the Plan Administrator. The company will refund 100% of the price, less the actual total cost of a service (if any), coverages or benefits, labor, replacements, payments, parts, and reimbursements received under the plan.
The customer can also cancel their Lowe's warranty plan after 30 days from the purchase date by contacting the Plan Administrator. But they will only receive a pro-rata refund of the price, less the actual cost of a service (if any), labor, reimbursements, payments, parts, coverages, benefits, and replacements received under the plan.
The customers can also transfer this plan during the coverage term, but they should call or write to the Plan Administrator with the plan number, new owner's contact information, and transfer date.
LOWE’S APPLIANCE EXTENDED WARRANTY FAQs
Does Lowe replace devices if they cannot repair them?
If Lowe's determines that the device is beyond repair, the company may offer new, rebuilt, or refurbished items with similar or equal features and functionality as the original product. If the company pays for the non-repairable device or provides a replacement, you will no longer have authority on non-repairable devices.
How long does Lowe's take to repair devices?
Lowe's usually repairs services within 14 days. However, if they cannot repair within their given timeline, the company will pay a $50 one-time payment over the contract period. If the plan includes onsite pick-up or service, the turnaround time begins when you contact the Plan Administrator and report the issue. If you cannot get the first available appointment, the turnaround time begins at the first service visit. If your contract does not include onsite pick-up or service, the turnaround time begins once the product has been delivered to the location. This clause does not apply to freezers or refrigerators.
Does Lowe's cover built-in dishwasher?
Yes, Lowe's covers built-in dishwashers. The company covers the appliance against everyday wear and tear as well as power surges. The coverage will begin immediately after the manufacturer's warranty expiration and will last up to five years.
Does Lowe's cover outdoor power equipment?
Yes, Lowe's covers outdoor power equipment. Some of them include portable generators, trimmers, log splitters, pressure washers, edgers, snowblowers, riding mowers, chainsaws, and tillers.
Will Lowe's cover reinstallation labor charges?
Yes, Lowe's covers reinstallation labor charges but only for some products. If your water softener or filtration is not repairable and needs to be replaced, the company will cover professional reinstallation charges.
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Lowe’s Appliance Extended Warranty REVIEWS
Phay, Midway City, CA
On Apr 06, 2021
Lowes has the worst warranty! I started having problems with my washing machine 2 months ago. 4 repair visits later I’m still waiting. No communication what so ever, I have had to call multiple times to find out what was going to happen next with my washing machine. Lowes decided to pay 1300.00 dollars to fix my washing machine that I paid less than 500.00 dollars for 4 years ago and have all 10 ..Read Full Review
Lowes has the worst warranty! I started having problems with my washing machine 2 months ago. 4 repair visits later I’m still waiting. No communication what so ever, I have had to call multiple times to find out what was going to happen next with my washing machine. Lowes decided to pay 1300.00 dollars to fix my washing machine that I paid less than 500.00 dollars for 4 years ago and have all 10 parts mailed to me . Once all 10 parts get here I am supposed to call and make a service appointment. This is the last time I purchase anything from Lowe’s. I would give them a negative 10 if I could. ..View less
HelpfulMatt Thompson, Norwich, NY
On Mar 25, 2021
An hour and fifteen minutes waiting on the phone. Nobody picked up as I drove to Lowes and talked to Customer Service. Hopefully the person who is supposed to get a hold of us (who also happens to be a friend of my wifes, which we did not know at the time) will contact us tomorrow with more info. But so far this warranty is absolutely useless, since we cant actually talk to anyone. First I tried *-***-* ..Read Full Review
An hour and fifteen minutes waiting on the phone. Nobody picked up as I drove to Lowes and talked to Customer Service. Hopefully the person who is supposed to get a hold of us (who also happens to be a friend of my wifes, which we did not know at the time) will contact us tomorrow with more info. But so far this warranty is absolutely useless, since we cant actually talk to anyone. First I tried *-***-**LOWES, and while on hold I used the text option, which told us to call *-***-**LOWES, which is the exact same thing. Terrible. ..View less
HelpfulHeather Smith , Wilson, OK
On Mar 09, 2021
I felt so much better and assured after getting the extended warranty through Lowe’s but now that I am having to have my lid on my washer replaced after having it for not even a year and half- I called to have someone come out and fix it. 2 weeks was the soonest and all they did was send someone out to basically reaffirm what I told them and now have to wait another 2 weeks to get it fixed! Not hap ..Read Full Review
I felt so much better and assured after getting the extended warranty through Lowe’s but now that I am having to have my lid on my washer replaced after having it for not even a year and half- I called to have someone come out and fix it. 2 weeks was the soonest and all they did was send someone out to basically reaffirm what I told them and now have to wait another 2 weeks to get it fixed! Not happy at all so far for paying extra for extended warranty in how they are doing this. This is ridiculous! ..View less
HelpfulJacqueline Zeigler, Buckeye, AZ
On Feb 26, 2021
Run as fast as you can to Home Depot or Spencers. The warranty sucks. We bought the 5 year extended warranty for our Samsung double door refrigerator. It stopped making ice both in the upper ice and the lower ice machine. Water wouldn't come out either. Lots of noise in the upper ice part. They had to get ahold of a company in CA that would do the service. First the repairman came out and he deter ..Read Full Review
Run as fast as you can to Home Depot or Spencers. The warranty sucks. We bought the 5 year extended warranty for our Samsung double door refrigerator. It stopped making ice both in the upper ice and the lower ice machine. Water wouldn't come out either. Lots of noise in the upper ice part. They had to get ahold of a company in CA that would do the service. First the repairman came out and he determined that the upper ice was freezing but not putting out water or ice. He ordered a part and when it came he put it in and checked it out. It didn't work. So he said he would get ahold of the repair company and have them send the lower ice mechanism hoping that was it. That didn't work. The third try he had them send a computer panel for the for the front of the door as he said it didn't work. A couple of weeks later we got a computer for the back of the refrigerator. Guess what...it didn't work so he said it would a new door. He ordered it and then the fun came. First of all the repair company said there wasn't a work order for the door, but it would take up to 6 weeks to get it. Now they said it wasn't covered under the part that if they can't fix it you would get money or a new refrigerator. They came back with the reason it wasn't coming is because it was 4 different problems, not just one eliminating us from a replacement. The appliance company said they would need a new work order. When we called Lowes they said it would be taken care of. Now today my husband gets an email stating we need a picture of the refrigerator with the model and serial which he did. They left a message to text them. The answer we got was first in spanish? and then they wanted him to call a number which didn't work. I tried later and someone told me that they knew nothing about this. We are so frustrated. Why after talking with Lowes and them they think it was never broken. We're looking into going to small claims court. Don't buy their 5 year warranty. Ours is only 2 years old.. ..View less
HelpfulS Johnson, Jacksonville, FL
On Feb 25, 2021
I purchased a dishwasher with a 5 year extended warranty and Im having issues with the different settings working. I called Lowes Protection Plan. I purchased it in 2015 so had a 1 yr manufacturer warranty on the dishwasher for parts and labor and the extended warranty kicked in after (this is the only one-parts and labor that says in the warranty that it starts AFTER manufacturer warranty) the manufa ..Read Full Review
I purchased a dishwasher with a 5 year extended warranty and Im having issues with the different settings working. I called Lowes Protection Plan. I purchased it in 2015 so had a 1 yr manufacturer warranty on the dishwasher for parts and labor and the extended warranty kicked in after (this is the only one-parts and labor that says in the warranty that it starts AFTER manufacturer warranty) the manufacturer warranty. I was on the phone for over an hour with the most disrespectful manager named ******** He argued saying my extended warranty was expired. However it says differently in the wording on my warranty pamphlet and on their website. It clearly states the 5 yr warranty (for parts and labor only) starts AFTER the manufacturer warranty which is one year, thus having an extended warranty of 5 years. Otherwise this wouldnt be called an extended warranty. Hopefully I can clear this up with someone at the corporate level. I wish I could give a better rating but this is my personal experience. ..View less
HelpfulRachel Skov, Augusta, KS
On Feb 24, 2021
RUN!! Run far away from this scam!! They may “buy out/back” your crap product or so they tell you, but good luck ever getting the money back for it. Still waiting 30 days later and do you think they could reach out to customers at all?? Nope. Every single bit of correspondence has been done by me. Sitting on hold, making the effort, just to hear them say “I do apologize...”. If ..Read Full Review
RUN!! Run far away from this scam!! They may “buy out/back” your crap product or so they tell you, but good luck ever getting the money back for it. Still waiting 30 days later and do you think they could reach out to customers at all?? Nope. Every single bit of correspondence has been done by me. Sitting on hold, making the effort, just to hear them say “I do apologize...”. If you want an extended warranty, contact the manufacturer themselves. ..View less
HelpfulGeorge, Gresham, OR
On Feb 24, 2021
Bought a Whirlpool French door refrigerator June 2016. In May 2018 it started to make a load rotatory noise when dispensing water. Called Lowes, a tech came out and replaced whatever parts needed to resolve the issue. In Jan 2021 the noise came back. Called Lowes again, a tech came out and deemed it to be functioning fine electrically and mechanically. The rep. I spoke with quoted “There is nothing ..Read Full Review
Bought a Whirlpool French door refrigerator June 2016. In May 2018 it started to make a load rotatory noise when dispensing water. Called Lowes, a tech came out and replaced whatever parts needed to resolve the issue. In Jan 2021 the noise came back. Called Lowes again, a tech came out and deemed it to be functioning fine electrically and mechanically. The rep. I spoke with quoted “There is nothing wrong with your appliance.” There’s nothing Lowes extended warranty can do. Even when their “Coverage” section states that the warranty covered the appliance to it’s normal operating condition, they still denied to resolve the issue. Beware if you buy this useless of a warranty. SCAMMMM!!! ..View less
HelpfulJohn Everden, Corunna, MI
On Feb 23, 2021
While the warranty was overall worth purchasing as the product was a pos (********* fridge) each repair required multiple phone calls, visits and hassle. Each time a repairman was sent out 1st it required him coming out to assess problem than waiting a week to hear if they would cover the repair. On my fourth repair it required 4 service appts to final determine it was unfixable. The final repair involv ..Read Full Review
While the warranty was overall worth purchasing as the product was a pos (********* fridge) each repair required multiple phone calls, visits and hassle. Each time a repairman was sent out 1st it required him coming out to assess problem than waiting a week to hear if they would cover the repair. On my fourth repair it required 4 service appts to final determine it was unfixable. The final repair involved the lights not working in the fridge and was 4.5 years into my 5 year warranty. I managed to get a gift card for full purchase price and tax (minus protection plan). They wanted to charge me to dispose of the fridge though! I said no way which apparently is an option after talking with them. So now I have a fully working fridge minus the broken lights and a gift card for the full purchase price. Given its been about 3 months since I 1st scheduled the service appt. Had this been an issue that made the fridge totally unusable id be very angry. Reading the terms and conditions I believe they were suppose to give me cash back or at least offer it as an option and they did not. If they could improve the customer service and turn around time this would be a good valued service. Next time I buy appliances Ill like use home depot due to these issues. ..View less
HelpfulRaul Martinez, Tampa, FL
On Feb 20, 2021
I always buy extended warranty plan.When I need it the plan has worked.I want to mention the excellent skills and customer services provided by ***** from Arburquerque.She is an model example how customer service should be .Professional ,kindness and a person you can true.She goes extra miles .
HelpfulShannon, Newton, KS
On Feb 15, 2021
I got the 5-year on our fridge in 2018 because the internal ice makers always break. Sure enough, it stopped working. Today I called and was transferred between two departments because none of them could get the information from my purchase on their system, even though I had the online receipt pulled up with all relevant details. It took 3 hours and some sort of workaround to get a service call placed. T ..Read Full Review
I got the 5-year on our fridge in 2018 because the internal ice makers always break. Sure enough, it stopped working. Today I called and was transferred between two departments because none of them could get the information from my purchase on their system, even though I had the online receipt pulled up with all relevant details. It took 3 hours and some sort of workaround to get a service call placed. Then I called Lowe’s customer service to complain and to say that now the details of that order were no longer showing up in my MyLowes account. All of my other orders were there, but not the one that showed my fridge and the warranty. The man said he can’t do anything about the 3-hours on the call. I explained that it took that long because their system was messed up. He said no, that it just takes time and there are a lot of calls each day. Then he went to look at my account and I am currently on hold again because he had to call the IT department - because their system is messed up. (Funny how he told me that this wasn’t the problem just a moment before...) Now I’m on hold again - so far this time it’s been 27 minutes and holding. ..View less
HelpfulTiVo Vote, San Andreas, CA
On Feb 10, 2021
Purchased an ** refrigerator stopped working because of a defective compressor which isn’t filled with refrigerant but butane. Refrigerator is an environmental concern in the state of California therefore it is unrepairable. 10 phone calls to the extended warranty to find out why they will not replace my refrigerator still no answers. Fridge raider went out in September 2020 it is now February 10 ..Read Full Review
Purchased an ** refrigerator stopped working because of a defective compressor which isn’t filled with refrigerant but butane. Refrigerator is an environmental concern in the state of California therefore it is unrepairable. 10 phone calls to the extended warranty to find out why they will not replace my refrigerator still no answers. Fridge raider went out in September 2020 it is now February 10 2021 ..View less
HelpfulTom, Gallitzin, PA
On Feb 08, 2021
WORST SERVICE I CAN EVER REMEMBER HAVING. They could care less about resolving problem. Have a 5 year extended warranty on Maytag Washer tech came within 5 days and said it would take about a month to get parts to repair. Three weeks later shows up with control panel and said they would not approve the parts he wanted to repair it. Washer making noise and not running and control panel did not fix it. ..Read Full Review
WORST SERVICE I CAN EVER REMEMBER HAVING. They could care less about resolving problem. Have a 5 year extended warranty on Maytag Washer tech came within 5 days and said it would take about a month to get parts to repair. Three weeks later shows up with control panel and said they would not approve the parts he wanted to repair it. Washer making noise and not running and control panel did not fix it. Said Lowes would get back in 2 days . Well 3 days later called then and had to wait an hour to talk to someone. Told sorry i would have to wait 7 days for them to make decision. Called seven days later and told it would be 7 to 10 working days until they make a decision to repair or replace. Well over a month already and still waiting. Done buying from Lowes and will tell everyone of the TERRIBLE SERVICE1111. ..View less
HelpfulCharles, Sebring, FL
On Jan 28, 2021
I will never buy the Lowes's extended warranty again. It took them 9 days to come and fix my range and when they came they had to order the part, which took 12 days. When they finally came a second time the technician realized the range had another problem. Almost a month later I'm still waiting on them to fix the range. They say the part is in back order but when I call the manufacturer (GE) they say t ..Read Full Review
I will never buy the Lowes's extended warranty again. It took them 9 days to come and fix my range and when they came they had to order the part, which took 12 days. When they finally came a second time the technician realized the range had another problem. Almost a month later I'm still waiting on them to fix the range. They say the part is in back order but when I call the manufacturer (GE) they say the part is in stock. ..View less
HelpfulAnaya Grant, Brooklyn, NY
On Jan 25, 2021
Worst Experience. Don't waste your money. I contacted Lowes about my broken Bosch dryer. First technician came to my home with no tools and after 5 minutes of looking at the dryer tells me he does not fix a stackable dryer. So we had someone unstack the dryer. When he came again (with not tools), he said the dryer was working even though the dryer stopped after 10 minutes when it was on a 2 hour settin ..Read Full Review
Worst Experience. Don't waste your money. I contacted Lowes about my broken Bosch dryer. First technician came to my home with no tools and after 5 minutes of looking at the dryer tells me he does not fix a stackable dryer. So we had someone unstack the dryer. When he came again (with not tools), he said the dryer was working even though the dryer stopped after 10 minutes when it was on a 2 hour setting. Contacted Lowes again. They sent another technician who said the dryer works because it heats. Considering the dryer did not run the duration of the time set. Long story short, dryer still not working and Lowe's response is we will send another technician. It has been a month, and I still have no dryer. Never again. If I could I would give zero stars. ..View less
HelpfulDimitry Baranov, Wynnewood, PA
On Jan 24, 2021
after 1 month of waiting my dishwasher on extended warranty plan being fixed a technician arrived did some work and stated that the dishwasher is still not draining as expected and recommended to my wife that I her husband have to check the drain hose and left. the dishwasher is still not draining. Lowes agent was very sorry for the problem and is promising to send the same technician a week later. Pleas ..Read Full Review
after 1 month of waiting my dishwasher on extended warranty plan being fixed a technician arrived did some work and stated that the dishwasher is still not draining as expected and recommended to my wife that I her husband have to check the drain hose and left. the dishwasher is still not draining. Lowes agent was very sorry for the problem and is promising to send the same technician a week later. Please tell everyone you know not to buy the lowes extended warranty plan. They SUCK!!!! ..View less
HelpfulLyn Clements, Tyler, TX
On Jan 22, 2021
My Maytag washer purchased in 2018 stopped working on Nov. 18, 2020, due to a malfunctioning lid lock. I had purchased their 5 year extended warranty. The part has been on back order since then and as of Jan. 22, 2021, I am still without a washer. Lowes refuses to refund or replace the washer and insists I have to wait until the part is available.
HelpfulJulie, Plover, WI
On Jan 18, 2021
If you live in central Wisconsin, I would not recommend getting the extended warranty on an appliance purchased from Lowes. We mistakenly did this for a washing machine and were locked into their contracted service repairer. These servicers are not local. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be scheduled for an entire afternoon. It took four service ..Read Full Review
If you live in central Wisconsin, I would not recommend getting the extended warranty on an appliance purchased from Lowes. We mistakenly did this for a washing machine and were locked into their contracted service repairer. These servicers are not local. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be scheduled for an entire afternoon. It took four service visits over 10 weeks before it was finally determined that the washer should not be fixed. (More and more parts were ordered, and the technicians didn’t look to make sure the delivered parts were in good working order or that what they were ordering would completely solve the problem.) At that point we were refunded our purchase price without any problem. However, during that 10-week period we spent more than $200 at a laundromat and wasted countless hours there. Lowe’s reimbursed us $50 of that $200 spent. ..View less
HelpfulBrooke Safley, Houma, LA
On Jan 18, 2021
Absolute worse customer service and they can’t even get things fixed in a timely fashion. 2 weeks to get a part for a washing machine and not even guaranteed when they will get it in
HelpfulJ Sschumaker, Perrysburg, OH
On Jan 15, 2021
Purchased an LG front load washer from my local Lowe's with warranty in 2016. A week before Christmas 2020 washer stopped working, won't drain water, believe pump went out (which I later learned from research is the fatal flaw of this model machine). Attempted to "fix it" myself by running washing machine tablets as LG advised to no avail, had to drain water manually because the tub would not ..Read Full Review
Purchased an LG front load washer from my local Lowe's with warranty in 2016. A week before Christmas 2020 washer stopped working, won't drain water, believe pump went out (which I later learned from research is the fatal flaw of this model machine). Attempted to "fix it" myself by running washing machine tablets as LG advised to no avail, had to drain water manually because the tub would not drain and throw an error message. Called for service finally under warranty & was scheduled for an appointment 5 days out on 12/23 scheduled for 12/28. On 12/24/20, service provider hired by Lowe's Warranty Co. called to say would not be keeping appointment as they would "order parts first". Days go by can't reach them and never hear from them. Call Lowe's Warranty to inquire about the repair as it had been weeks without a washing machine & told they must first do an "inquiry" on the parts which takes 5 business days & then they can move forward for other remedies under my warranty. Days later they respond that they verified parts ordered on 12/28 but I must now wait an additional 5-10 business days for parts plus an additional 2 business days for the hired company to contact me regarding repair from the date of their confirmation - not the date they said they'd order parts or even the date they ordered the parts... Spoke with a "supervisor" at Lowe's Warranty who said and I quote "they are under no obligation to honor the warranty within any specified period of time" when I questioned how long they plan to drag this out and they agreed they could delay honoring a buyout or repair forever.... I got tired of playing their games because unlike what they believe I believe a washer is an essential appliance, especially during a pandemic with a disabled veteran husband, so I purchased another washer. Unfortunately from Lowe's but this time I skipped the warranty because it isn't worth the paper it's printed on and now that I realize I'd be on the phone for hours multiple times days later still waiting for the warranty company to do something, anything regarding the original broken washer I regret even giving Lowe's store more of my business because now is when it is coming clearer that they will never honor it. I do like their store and the store manager has been very kind and understanding regarding this situation and states it is not true that they have no time frame and have offered to help me battle with them to honor the warranty. Regardless, I will never purchase at Lowe's again because of this because I only spend my hard earned money at reputable retailers and there are far too many reputable retailers to stick with a store that is out to stick it to their customers by doing business this way. Consider yourself warned. They have no intention of ever performing a single repair or honoring their warranty in any way and after multiple calls and being left on hold for hours at a time and switched around to multiple agents and being told numerous inconsistent things you will see their business plan rests on running out the clock and your patience until you just give up... ..View less
HelpfulHerb Williams, Valencia, CA
On Jan 12, 2021
The refrigerator is running perfect, Just want my rebate for the water filters (4) that I purchased with the appliance. THE BAD NEWS IS WHEN YOU CALL THE 888-775-6937 NUMBER, YOU NOW HAVE A WAIT OF OVER 45 MINUTES TO SPEAK TO THEIR REP.
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