Jake, Bayonne, NJ
On Jun 22, 2022
I called about a brand new stove the day after it was installed. The Manufacturer's Tech came down and ordered over $800.00 (retail) worth of parts. It appeared to me everything but the burners. I reached out to Lowes for help. They did not want to know anything and said the manufacturer had to try 4 times. The situation dragged on from February to May. When the company installed a new range. (for 3 mont ..Read Full Review
I called about a brand new stove the day after it was installed. The Manufacturer's Tech came down and ordered over $800.00 (retail) worth of parts. It appeared to me everything but the burners. I reached out to Lowes for help. They did not want to know anything and said the manufacturer had to try 4 times. The situation dragged on from February to May. When the company installed a new range. (for 3 months we were without an oven)
My first attempt at contacting Lowes Service I found that my address was listed as being in Manhattan instead of NJ. (the contract says that if you move the stove and not notify them, the contract would be void) I showed them the problem and they siad they would fix it . But, they couldn't help me with the problems. The second time I called them was to change the coverage from the range that was removed to the new one they installed. I noticed again the address was still incorrect. Then we went round and round about the contract. She said I must apply for a refund on the balance of the contract. I questioned "balance" since they didn't do anything under the contract with the old or new range. I didn't get an answer.
I applied for a refund and when I looked it had been pro-rated for the months of coverage.
It was only a few dollars. But, I am totally bewildered. If they were not obligated to replace my new range nor repair it, then what exactly was I paying for ?
My recoomendation is to not buy an exteneded warranty from Lowes until after the Manufacturer's Warranty is about to expire. Why pay for a duplication of service or a year where they are collecting money for nothing. PS I attempted to put these comments on the Lowes website a week ago and it seems to have gotten lost during review. ..View less
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Ban Casab, Commerce Township, MI
On Jun 22, 2022
Hi
I have the same issue!! Yes the supervisor at Assurant hangs up on you or puts you on hold till the phone times out. On May 6 they stated when I called to get repair done they kept telling me they were switching computers and couldnt find my extended warranty even though i couldve sent them the paperwork proof of purchase and the actual contract they emailed me, but NOPE the dont do email or fax. The ..Read Full Review
Hi
I have the same issue!! Yes the supervisor at Assurant hangs up on you or puts you on hold till the phone times out. On May 6 they stated when I called to get repair done they kept telling me they were switching computers and couldnt find my extended warranty even though i couldve sent them the paperwork proof of purchase and the actual contract they emailed me, but NOPE the dont do email or fax. Then they set me up with Bill & Rods Appliance which never showed up because they dont deal with lowes (gee I wonder why?). Now Ive got the geniuss at A&E Factory Repair (Sears owns them) and let me tell you its the worst company to work with!!!We started this journey (with A&E) On May 27 and Im now set up for June 28 for repairs. In between this months worth of time theyve been out 3 times with all sorts of parts but everytime they change a part and its supposed to work and hour later if stops. The best part is everytime it has stopped after theyve left Ive called to let them know and they set me up another appointment 2 weeks out. So now ive been without a fridge and freezer for an entire month. I had Autumn Appliance come out a few months ago and they fixed that issue without waiting 2 weeks for an appointment or parts. A&E repair man lied straight to my face about the parts and service date and pissed all over the bathroom floor when i allowed him to use the restroom. On top of all that hes a predjudice bastard and made rude comments of his co worker. Oh and he scratched my wood floor by laying down some dirty white plastic to roll the fridge out on. So NO MORE LOWES AND A&E FACTORY SERVICE REPAIR. Ive always been a Home ***** customer and this one time i got a better price from lowes vs home depot so I bought my appliances from them ($12780). ..View less
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Michael Burk, Norman, OK
On Jun 22, 2022
Worst customer service ever.my microwave can't be fixed so they said they would send me a gift card for the amount of the microwave so I can buy another one.ive been waiting over a month.ecerytime I call I have to go thru this whole ordeal with them.its still processing or its been sent give it more time or sorry our system had a glitch right now.im still waiting. In the meantime I've closed out my lowes ..Read Full Review
Worst customer service ever.my microwave can't be fixed so they said they would send me a gift card for the amount of the microwave so I can buy another one.ive been waiting over a month.ecerytime I call I have to go thru this whole ordeal with them.its still processing or its been sent give it more time or sorry our system had a glitch right now.im still waiting. In the meantime I've closed out my lowes account and tore up the credit card never again will I buy not even a nail from lowes ..View less
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Karen Griffin, Flowood, MS
On Jun 20, 2022
Waited 3 different days (had to arrange to be at home for 3 different days) waiting for our service. First day-no show...window was from 8 to 12... Second day...no show...the window was from 12 to 5. Day 3...the window then widen from 10 to 3...3 days of my spouse and having to rearrange our work days. The company assigned stated Lowes does not set their schedule so the time set by Lowes is not the ..Read Full Review
Waited 3 different days (had to arrange to be at home for 3 different days) waiting for our service. First day-no show...window was from 8 to 12... Second day...no show...the window was from 12 to 5. Day 3...the window then widen from 10 to 3...3 days of my spouse and having to rearrange our work days. The company assigned stated Lowes does not set their schedule so the time set by Lowes is not their schedule. Lowes stated they are contracted with the company and the tine sent by Lowes is valid. We don't know who is at fault. So sad.... ..View less
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Rhonda , Springtown, TX
On Jun 11, 2022
What a joke! I have been trying for days to get somebody to answer the phone and no luck. Will never purchase a major appliance from Lowe’s again. The protection plan was a total waste of my money. Would give it negative stars if I could
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Rosalie McCarty, Grand Rapids, MI
On May 31, 2022
We are around 10 weeks from the time we filed our repair claim. We have called the warranty center four times and have not even received a response from them yet. The hold time to get through has run 45-65 minutes. Repair technician tell us they were told to order part, however, we had to call them to find this out. They have no idea when or if they will receive the part as we continue to spend $30 t ..Read Full Review
We are around 10 weeks from the time we filed our repair claim. We have called the warranty center four times and have not even received a response from them yet. The hold time to get through has run 45-65 minutes. Repair technician tell us they were told to order part, however, we had to call them to find this out. They have no idea when or if they will receive the part as we continue to spend $30 to $35 a week at a laundry mat (just for the washing). Each time we are told it is being placed in escalation status and we will receive an e-mail in 2-5 business days. We have already spent more money on the laundry mat than the repair would have cost us to make a decision to get a new machine. Will not consider purchasing anything from Lowe's in the future. I will also share this bad experience at every opportunity to save others from going through this. ..View less
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Michele Ford, Cantonment, FL
On May 29, 2022
I have been trying to call Lowes extended warranty to schedule a repair for my refrigerator. No luck, , recording says high volume call time, longest wait on phone was 45 minutes & no luck. Went into Lowes, talked with appliance person, entered all my info into computer. She said someone would call within 48 hours, that was 2 weeks ago. Very frustrated.
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Taylor Martin, Greensboro, NC
On May 28, 2022
I have called every day for almost two weeks and no one has done nothing to fix my dryer and I bought a five year warranty I even complained to corporate and nothing has been done I have now complained to bbb and now North Carolina dept of Justice . I will never use Lowes again please don’t buy their protection plan they don’t do anything but lie and give you the run around. The staff is rude ..Read Full Review
I have called every day for almost two weeks and no one has done nothing to fix my dryer and I bought a five year warranty I even complained to corporate and nothing has been done I have now complained to bbb and now North Carolina dept of Justice . I will never use Lowes again please don’t buy their protection plan they don’t do anything but lie and give you the run around. The staff is rude and long wait times. ..View less
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Alan Lesser, Hatboro, PA
On May 25, 2022
A disgraceful useless policy. Called for service under warranty. Was on hold for 57 minutes. Appointmwas was set for 4 days out. Technician never showed up. They LIED to me and said we were not home. Bold faced lie. We never left our home. Sat there and waited all day. I called them, spoke to a manager who rescheduled 2 WEEKS out. This is unacceptable for a broken 7 month old refrigerator.
STAY AW ..Read Full Review
A disgraceful useless policy. Called for service under warranty. Was on hold for 57 minutes. Appointmwas was set for 4 days out. Technician never showed up. They LIED to me and said we were not home. Bold faced lie. We never left our home. Sat there and waited all day. I called them, spoke to a manager who rescheduled 2 WEEKS out. This is unacceptable for a broken 7 month old refrigerator.
STAY AWAY FROM LOWES AND BUY FROM B*** B*** WITH G*** S**** W********. Never had a problem with them in many years with multiple products. ..View less
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Cath, Honolulu, HI
On May 23, 2022
Do NOT purchase. Uncertain at this point if the plan is fraud. After a claim is made, you can only follow-up by phone. Wait times usually exceed an hour. Staff appear untrained and have listening comprehension difficulties. Will often need to explain and re-explain the request only to have the person on the phone misunderstand completely. Then, the next response is that he/she needs to escalate to a high ..Read Full Review
Do NOT purchase. Uncertain at this point if the plan is fraud. After a claim is made, you can only follow-up by phone. Wait times usually exceed an hour. Staff appear untrained and have listening comprehension difficulties. Will often need to explain and re-explain the request only to have the person on the phone misunderstand completely. Then, the next response is that he/she needs to escalate to a higher department and that one should wait for an email within 2 business days. We have experienced this multiple times and never receive the promised email. At this point, we are uncertain if the plan we purchased will be honored. It feels like a scam. ..View less
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M S, Charlotte, NC
On May 23, 2022
I never write reviews, but I feel compelled at this time. Do not under any circumstance buy an appliance and purchase the extended warranty from Lowes. You will thoroughly regret. There is no customer service just a bunch of phone prompts and if you don't get disconnected somewhere along the way, you'll be place on hold for minimum 30 minutes. I haven't even had the repair done yet but I assure you i ..Read Full Review
I never write reviews, but I feel compelled at this time. Do not under any circumstance buy an appliance and purchase the extended warranty from Lowes. You will thoroughly regret. There is no customer service just a bunch of phone prompts and if you don't get disconnected somewhere along the way, you'll be place on hold for minimum 30 minutes. I haven't even had the repair done yet but I assure you it won't get any better. ..View less
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lori Peoples, Pensacola, FL
On May 23, 2022
Im having the same issues with this extended warranty company.....A******* is the name of this provider, why dont we combine our complaints in a call to the Better Business B. ? That is what they are there for!
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Shari, Colchester, VT
On May 23, 2022
Do not purchase an extended warranty through Lowe’s! After reading these reviews and going through the same thing that all these people are going through I have decided to just hire somebody to try and fix my dishwasher. It’s too bad that I ever invested the money in this but I can see I will not get my issue resolved. I have been trying for a few months. This is not right that Lowe’s i ..Read Full Review
Do not purchase an extended warranty through Lowe’s! After reading these reviews and going through the same thing that all these people are going through I have decided to just hire somebody to try and fix my dishwasher. It’s too bad that I ever invested the money in this but I can see I will not get my issue resolved. I have been trying for a few months. This is not right that Lowe’s is still selling these service contracts when they do not follow through on them. Lowe’s please fix this and get a new company to manage your service contracts! Enough is enough! I have never read so many bad reviews. ..View less
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Lance, Calimesa, CA
On May 21, 2022
DO NOT waste your money. You will be on hold for hours.
Your claim phone call gets routed to someone who has passable English language skills, even when you repeat the information they get it wrong, asking for a supervisor gets you disconnected. Never a phone call or email back about setting up an appointment. And it is not Lowes you deal with—outsourced to A******* S******** who outsourced it ..Read Full Review
DO NOT waste your money. You will be on hold for hours.
Your claim phone call gets routed to someone who has passable English language skills, even when you repeat the information they get it wrong, asking for a supervisor gets you disconnected. Never a phone call or email back about setting up an appointment. And it is not Lowes you deal with—outsourced to A******* S******** who outsourced it to an appliance company.
Been trying for over two months for a three year paid for warranty and no success.
Run do not walk away from this.
..View less
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W Li, Monterey Park, CA
On May 20, 2022
Bought a extended protection plan for my new refrigerator in May 2017, never requested any repair service. In May this year 2022, called Lowes protection plan administration phone number to try to claim for the 30% payback (if you never made any repair calls within the warranty period, thanks God I didnt need any, really) had to wait for an hour before answered by an agent who said my phone number (used ..Read Full Review
Bought a extended protection plan for my new refrigerator in May 2017, never requested any repair service. In May this year 2022, called Lowes protection plan administration phone number to try to claim for the 30% payback (if you never made any repair calls within the warranty period, thanks God I didnt need any, really) had to wait for an hour before answered by an agent who said my phone number (used at the time of purchased) could not pull up any records of protection plan. I used the same phone number earlier at a Lowes store to verified my previous purchase of the frig and protection plan, are Lowes computer systems tied in together? The agent went on to say they had a system enhancement (he meant computer system update?) and had caused some data to be purged (accidentally?), The agent asked me for the protection plan reference number which i dont have because the receipt is no longer readable because the kind of ink and paper used for the receipt could not last 5 years long. So i went out to store to try to get a reprint of the receipt, people at the store said they dont keep record of transactions that far back, i said "why not, Lowes has a binding 5 years protection contract with me and Lowes needs to keep that contract in file", the store person told me to talk to corporate about it. Store managed to look up the item number of the plan i purchased, whether this item number is what the person at the plan administration center meant as the reference number remained to be seen. Today i called the protection plan center and after 60 minutes of wait, an indian accent speaking lady came on the phone and i gave her the item? reference? number for the protection plan. She said she is putting it into the system but claiming the system is very slow in responding, and after putting me 15 minutes on hold for the system, she finally said she had submitted an request for the payback claim and will receive an email in 2 business days to follow through with the process. I asked what else i need to do in the process, why dont you tell me now. She said you need to submit the receipt as proof of purchase. I told her i had a piece of paper which was the receipt issued to me 5 years ago and now is no loner readable and store dont keep a record of my purchase transaction anymore. She said" then, i just write down here: no receipt available" and told me to expect an email about this payback claim request. My hope that i will get my $50 (plan cost was $169.97 in May 2017) is close to zero. $50 is not much especially in such an inflationary economy, but i just cannot let Lowes get away so easily. I want Lowes to know they are responsible for what to sell and promise to do in their contracts. I asked the store person are they still selling those appliances protection plans, the store lady shamelessly answered "yes we still do". Finally, i suggest to shop at Lowes, or at least stay away from their Protecton Plans. ..View less
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Chief, Johns Island, SC
On May 20, 2022
Worthless. Scheme to generate more revenue for Lowes but they apparently have no intention of providing the coverage when needed. Please allow a negative star rating for this so-called warranty.
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Joseph Grissom, Raleigh, NC
On May 19, 2022
After hours (close to 10 total) of waiting to get through to the warranty service center my friend finally got someone on the phone. An appointment was scheduled. Between 8 and 5 on a certain day. No one showed up or called. service center said they had no record of the appointment. Schedule another one. Also between 8 and 5 on a given day. Again a no show. Both days she had to close her shop to be hom ..Read Full Review
After hours (close to 10 total) of waiting to get through to the warranty service center my friend finally got someone on the phone. An appointment was scheduled. Between 8 and 5 on a certain day. No one showed up or called. service center said they had no record of the appointment. Schedule another one. Also between 8 and 5 on a given day. Again a no show. Both days she had to close her shop to be home while waiting for a no show service person. Service center this time gave her the number of a plumber to call. She called the plumber. Plumber does not service that area. Called back to service center. They told her they would contact her and give her another plumber within 2 business days. She is waiting. So far she has been without hot H2O for over 2 weeks. LOWES DOES NOT STAND BEHIND THEIR WARRANTIES. DO NOT BUY AN APPLIANCE FROM LOWES OR AN EXTENDED WARRANTY. This would be a great, and easy, class action suit. If you are reading this and all the other reviews, you have been warned. I'll rate their warranty at a -5. They don't even deserve a 1. Of course I have to at least give them an undeserved 1 star rating in order to submit my review. They deserve nothing! ..View less
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David Larson, Silver Lake, KS
On May 18, 2022
Lowes protection plan simply stinks. I called to schedule a MINOR repair of a hinge on a refrig. On hold 50 minutes then got to talk to a pleasant lady who scheduled me an appointment. When the day came for the appointment I called the service company they set me up with and the company DOES NOT HONOR or work with Lowes. Now I am back on hold with Lowes 1 hour and waiting for someone to answer the ph ..Read Full Review
Lowes protection plan simply stinks. I called to schedule a MINOR repair of a hinge on a refrig. On hold 50 minutes then got to talk to a pleasant lady who scheduled me an appointment. When the day came for the appointment I called the service company they set me up with and the company DOES NOT HONOR or work with Lowes. Now I am back on hold with Lowes 1 hour and waiting for someone to answer the phone. ..View less
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Prell Lawrence , Fredericksburg, VA
On May 18, 2022
I called on May 17, 2022 to schedule a
service appointment. I was on hold for 1 hour and 45 minutes. When I finally got customer service on the line. He didn’t speak English well and he didn’t provide a confirmation number for the appointment. Not only that he disconnected the call. I purchased a 3 year warranty and this is my first time calling. I am requesting a full refund on my warranty ..Read Full Review
I called on May 17, 2022 to schedule a
service appointment. I was on hold for 1 hour and 45 minutes. When I finally got customer service on the line. He didn’t speak English well and he didn’t provide a confirmation number for the appointment. Not only that he disconnected the call. I purchased a 3 year warranty and this is my first time calling. I am requesting a full refund on my warranty purchase. I will have my washer repaired by another company. This is the worst customer service I have ever had and will not purchase from Lowe’s in the future. ..View less
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Asiel yera , Farmingdale, NJ
On May 17, 2022
Worst customer service ever I haven’t heard back from someone about not being able to find parts for my machine in 4 months I call every week sit on Hold for 3 hours and get the same run around every time
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