Lowe’s Appliance Extended Warranty
Lowe's is one of the largest home improvement retailers in the market. Known for its top-notch services, the company serves an estimated 18 million customers per week and has about 300,000 associates across the United States and Canada.
Driven by goals, Lowe's aims to deliver high-quality home improvement products, with the world-class value and service among its customers.
Besides offering home improvement products, the company helps customers repair or replace home appliances and systems that malfunction due to normal wear and tear at affordable prices.
Premium
$348
Deductible
N/A
Coverage Limits
N/A
BBB Rating
A+
Active States
50
Complaint Resolution Program
No
833-809-7446N/A
Estimated Appliance CoverageN/A
Estimated System Coverage50
No. Of Active StatesNo
Complaint Resolution ProgramWHY Lowe’s Appliance Extended Warranty?
- They do not include deductibles
- They do not ask for extra fees
- Customers can transfer their coverage easily
- They offer protection from day 1
- Customers can receive exciting rewards
Lowe’s Appliance Extended Warranty PLANS
The company offers two plans that cover a range of major appliances and systems at pocket-friendly prices. Lowe's extended warranty coverage begins when the manufacturer's warranty expires and last up to 5 years.
1. Lowe's Extended Protection Plans - The plan covers all significant appliances regardless of their prices, and products with a retail cost less or up to $300. The plan covers all parts and labor costs involved in fixing device issues that arise due to functional part failures.
2. Lowe's Replacement Plans - This plan covers products with a retail cost that is not more than $300. The plan comes into effect after the manufacturer's warranty expiration and includes all devices except water heaters and few other major appliances.
How Much Does A Lowe's Plan Cost?
Lowe's warranties cover a wide range of major appliances. Their 3-year plans range from $29.97 to $179.97. The 5-year plan costs $49.97 to $294.97.
The plans cover a wide range of appliances, including: Refrigerators, Ranges, Dishwasher, Over-the-Range Microwaves, Trash Compactors, Freezers, Washing Machines, Dryers, Wall Ovens, and Range Hoods.
Lowe’s Appliance Extended Warranty CLAIMS
Lowe's, committed to customer satisfaction, offers services 24 hours a day, seven days a week. If customers require service, they can call the Plan Administrator at 1-888-77LOWES (56937), who authorizes repairs and arranges for service.
The professionals at Lowe's will go the extra mile to complete service at the earliest. However, in situations like manufacturer's parts delay, Gods, act, or shipping to regional service facilities, the service may be delayed. If there is an emergency, the company will give priority to such services. Note that Lowe's offers emergency services at no extra charge.
Lowe’s Appliance Extended Warranty STATES AVAILABILITY
What Important Aspects Are Mentioned In Lowe's Contracts?
Lowe's extended warranty plans protect home devices only from normal wear and tear. It excludes failures resulting from improper maintenance, intentional or accidental damage, abuse, a consumable parts failure, misuse, theft or loss, or unauthorized repair.
For all plans except water heater and replacement plans, the term starts on the product's purchase date, or delivery or installation date, whichever is later. If multiple products (that are bundled) are purchased, the company will cover all of them in a multiple item plan. If a product is powered electrically, this Lowe's Protection Plan will cover all parts and labor if the product fails due to a power surge.
Lowe's allows customers to cancel their plan within the 30 days from the purchase date by contacting the Plan Administrator. The company will refund 100% of the price, less the actual total cost of a service (if any), coverages or benefits, labor, replacements, payments, parts, and reimbursements received under the plan.
The customer can also cancel their Lowe's warranty plan after 30 days from the purchase date by contacting the Plan Administrator. But they will only receive a pro-rata refund of the price, less the actual cost of a service (if any), labor, reimbursements, payments, parts, coverages, benefits, and replacements received under the plan.
The customers can also transfer this plan during the coverage term, but they should call or write to the Plan Administrator with the plan number, new owner's contact information, and transfer date.
LOWE’S APPLIANCE EXTENDED WARRANTY FAQs
Does Lowe replace devices if they cannot repair them?
If Lowe's determines that the device is beyond repair, the company may offer new, rebuilt, or refurbished items with similar or equal features and functionality as the original product. If the company pays for the non-repairable device or provides a replacement, you will no longer have authority on non-repairable devices.
How long does Lowe's take to repair devices?
Lowe's usually repairs services within 14 days. However, if they cannot repair within their given timeline, the company will pay a $50 one-time payment over the contract period. If the plan includes onsite pick-up or service, the turnaround time begins when you contact the Plan Administrator and report the issue. If you cannot get the first available appointment, the turnaround time begins at the first service visit. If your contract does not include onsite pick-up or service, the turnaround time begins once the product has been delivered to the location. This clause does not apply to freezers or refrigerators.
Does Lowe's cover built-in dishwasher?
Yes, Lowe's covers built-in dishwashers. The company covers the appliance against everyday wear and tear as well as power surges. The coverage will begin immediately after the manufacturer's warranty expiration and will last up to five years.
Does Lowe's cover outdoor power equipment?
Yes, Lowe's covers outdoor power equipment. Some of them include portable generators, trimmers, log splitters, pressure washers, edgers, snowblowers, riding mowers, chainsaws, and tillers.
Will Lowe's cover reinstallation labor charges?
Yes, Lowe's covers reinstallation labor charges but only for some products. If your water softener or filtration is not repairable and needs to be replaced, the company will cover professional reinstallation charges.
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Lowe’s Appliance Extended Warranty REVIEWS
Marie Freeman, Breeding, KY
On Oct 07, 2021
After reading so many of these reviews I’ve had the same exact experience with the extended warranty. I bought thousands of dollars with the stuff from Lowe’s. A freezer a dryer and refrigerator a pressure washer a J*** D**** tractor. Bought warranties with all of it. My refrigerator is freezing in the refrigerator compartment. My first claim out of all these warranties. As so many of the r ..Read Full Review
After reading so many of these reviews I’ve had the same exact experience with the extended warranty. I bought thousands of dollars with the stuff from Lowe’s. A freezer a dryer and refrigerator a pressure washer a J*** D**** tractor. Bought warranties with all of it. My refrigerator is freezing in the refrigerator compartment. My first claim out of all these warranties. As so many of the reviewer’s hair my experience was the same. Where did almost a week to have a service man come. Said I have my freezer overloaded, So there’s not enough ventilation and that’s what was causing it to freeze but he will go ahead and replace the sensor. Waiting another week got the sensor replaced. By very rude repair man. Not the same one as the first visit. Hesitant even wear a mask and then put on a bandanna. Replace the sensor and says I got too much in my freezer again so after he left I cleaned out half of the freezer a quarter of the refrigerator. If I take out any more of the refrigerator is not worth using! Well since the replacement of the sensor the refrigerator has not even shut off and it’s 28° in the refrigerator department. After a long long how hold I was told that they would have to find another repair man it could take 2 to 3 days. I am with the rest of the reviewer’s. I will never ever ever buy from Lowe’s again! They have lost my business forever I won’t buy so much as a nail! ..View less
HelpfulRobert Sullivan, Wichita Falls, TX
On Oct 06, 2021
Calling was tortuous but got appointment for mr washer within 14 days. More like 4 days. Called me to make appointment. Called day of to tell me on way. Came, fixed. Turns out it was a plugged filter that should be checked by me every 3 to 4 moths. Happy. But the calling to make appointment was tortuous.
HelpfulLarry L Duncan, Knoxville, TN
On Sep 29, 2021
I have bought my last warranty from lowes they dont even cover what they the unit top to bottom and probably my last appliance got to buy another stove top will go to home depot from now on "no stars"
HelpfulDebbie, San Marcos, CA
On Sep 28, 2021
The A******* Service (un) Protection with Lowes is a scam and the customer service along with Lowes gives you the run around. They either say they cant hear you on the phone, pretend like they dont understand you or argue that you arent compliant with their warranty!!!
Helpfulchris, Bedford, VA
On Sep 27, 2021
worst customer service i have ever had the pleasure of talking to. send out unqualified repair people and broke worse than before they came. dryer still broke month and a half now. guess next time ill try home depot. real rating is zero stars
HelpfulRalf, Puyallup, WA
On Sep 23, 2021
If I was able to give them less than one star I would have. I have tried calling the phone number provided for about 3 weeks. And I have not been able to get a hold of any body, once I got through only to be told that it was quitting time so they hung up on me, tha'ts after been told multiple times that I was transferred to the wrong department. Once some one answered and could not speak English so I ta ..Read Full Review
If I was able to give them less than one star I would have. I have tried calling the phone number provided for about 3 weeks. And I have not been able to get a hold of any body, once I got through only to be told that it was quitting time so they hung up on me, tha'ts after been told multiple times that I was transferred to the wrong department. Once some one answered and could not speak English so I talked to her in Spanish she hung up on me. ..View less
HelpfulCynthia Claycomb, Hughesville, MO
On Sep 19, 2021
We bought a new G* refrigerator from Lowes on 1/22/18 with a 1-year manufacturers warranty and a 3-year Lowes extended warranty. I just learned that, contrary to what the salesperson told us, Lowes extended warranty runs concurrently with the manufacturers warranty. So the extended warranty runs just TWO years past the manufacturers warranty. This was not explicitly delineated anywhere in the terms and ..Read Full Review
We bought a new G* refrigerator from Lowes on 1/22/18 with a 1-year manufacturers warranty and a 3-year Lowes extended warranty. I just learned that, contrary to what the salesperson told us, Lowes extended warranty runs concurrently with the manufacturers warranty. So the extended warranty runs just TWO years past the manufacturers warranty. This was not explicitly delineated anywhere in the terms and conditions provided with the warranty. Beware. ..View less
Helpfulcynthia M simmons, Goose Creek, SC
On Sep 08, 2021
Beware of the fraudulent practices inherent in Lowes Protection Plan ! Here is what they do not tell you . On Lowe's website, they advertise that their protection plan begins after the manufacturer warranty ends. This is not entirely true. Depending on the manufacture date of the appliance, Lowes will opt to run their Protection plan concurrently with the manufacturers warranty. I bought an uprigh ..Read Full Review
Beware of the fraudulent practices inherent in Lowes Protection Plan ! Here is what they do not tell you . On Lowe's website, they advertise that their protection plan begins after the manufacturer warranty ends. This is not entirely true. Depending on the manufacture date of the appliance, Lowes will opt to run their Protection plan concurrently with the manufacturers warranty. I bought an upright freezer in 2017 ( order # 334517458 ) along with the Lowe's 3 year protection plan. Within a year, I went back to Lowes and inquired about service to my freezer. It was reiterated that because ithe term was still within the first 12 months, I would have to refer my repair to the manufacturer because the Lowes protection plan does not apply until the manufacturer warranty expires. Thus , the Lowes plan would run from 2018 to 2021. Skip to 2021. I wanted to extend my warranty. Today, i called Lowes only to be told that my protection plan expired a year ago in 2020. How can that be, I asked ? The very kind rep explained to me that since my freezer was manufactured in March 2017 ( I purchased in May 2017), the Lowes protection plan ran concurrently with the original warranty instead of afterwards. She read some apparent fine print to me attesting to this. I pointed out to the phone rep that (1)customers can only go by the sales person's word since customers do not receive a copy of the plan until after the appliance and plan are bought and paid for. Albeit, I was never given the little brochure at the time of purchase. And (2) it is touted all over the Lowes website that their coverage begins after the manufacturer warranty ends. The deception is deliberate and contrived. I am disgusted that no one at Lowes pointed out this major codicil to their Plan at the time of purchase or 11 months later when I needed service. Instead, they clearly pointed out that their plan was not yet active and would not be until the manufacturer warranty expired. I find Lowe's business practice to be fraudulent and reprehensible. My advice to everyone is to reconsider purchasing appliances from Lowes. But if you must, then purchase an external Plan that does not mislead about their warranty coverages. I will never purchase a major appliance from Lowe's again. ..View less
HelpfulLaura T Martin, Florence, AL
On Sep 06, 2021
Lowes extended warranty would not pay for replacing the control board in our 2 1/2 year old w******** stove, said it was too expensive. Repairman said that Lowes would be in contact in a couple of days and probably replace the item because it cost less than the repair, but we havent heard a word from them.
HelpfulTPatten, Cabot, AR
On Aug 27, 2021
In the past year, we've had numerous times our refrigerator has gone out and the repairmen can't find the issue. Lowes keeps making us wait a couple weeks each time for a repair and refuse to just replace the refrigerator. Almost each time the repairman is supposed to come out they noshow. Each appointment is another day off from work for us. I'd have saved more money by not doing the extended warra ..Read Full Review
In the past year, we've had numerous times our refrigerator has gone out and the repairmen can't find the issue. Lowes keeps making us wait a couple weeks each time for a repair and refuse to just replace the refrigerator. Almost each time the repairman is supposed to come out they noshow. Each appointment is another day off from work for us. I'd have saved more money by not doing the extended warranty and working for the money for a replacement refrigerator instead of waiting for Lowes to do something. ..View less
HelpfulJoyce, Mineral Wells, TX
On Aug 23, 2021
I have been out of a washing machine for going on 3 weeks. I expected a timely repair for the money I spent on the warranty. They sent out W***** A********* out of W**********, T****. The repairman was so nice but it did not get repaired the first time and he had to order another part! I am raising my granddaughter who is in athletics and we wash every day! Very disappointing.
HelpfulRachel I Verdugo, Murrieta, CA
On Aug 20, 2021
I purchased 3 major appliances from Lowes, Their Extended warranty sucks, I've my washer has had 3 issues, I had to wait and go without a washer for weeks while waiting for someone just to come out AND look at it. then be told oh we have to order the part another week, and then the drain on the washer went out, a very RUDE REPAIR GUY came out he was an hour late and in a bad mood, and finally found the ..Read Full Review
I purchased 3 major appliances from Lowes, Their Extended warranty sucks, I've my washer has had 3 issues, I had to wait and go without a washer for weeks while waiting for someone just to come out AND look at it. then be told oh we have to order the part another week, and then the drain on the washer went out, a very RUDE REPAIR GUY came out he was an hour late and in a bad mood, and finally found the problem only to tell the warranty people it was our fault the drain motor went out because of neglect ??? so our warranty was void because this guy was in a bad mood . so we called and complained absolutely NO response from Lowes cost us over $300.00 to find a outside repair person to fix our washer, and why buy a warranty then?? ..View less
HelpfulChristy Moore, Bristol, TN
On Aug 19, 2021
This is the 4th time they have sent someone out to fix my washer, the appliance place A******* h*** has failed to fix after ordering and then coming back to put the parts on. Lowe’s told my husband they have to come out at least 4 times and then the company has to sign off of it saying it is not repairable before it can be replaced, they do not care this company is charging them for 2 of the same ..Read Full Review
This is the 4th time they have sent someone out to fix my washer, the appliance place A******* h*** has failed to fix after ordering and then coming back to put the parts on. Lowe’s told my husband they have to come out at least 4 times and then the company has to sign off of it saying it is not repairable before it can be replaced, they do not care this company is charging them for 2 of the same parts they are replacing twice and they were informed of this. Our washer has been torn up for 2 months not worth the hassle. ..View less
HelpfulBetty, Hector, AR
On Aug 11, 2021
My dishwasher has been own for over 2 months now. They came out to fix it over 2 weeks ago and the first time I used it after that, when it goes to drain the water all runs out in the floor. I have been waiting 2 weeks for them to come fix it right. The were scheduled to come today and they called to reschedule. I don't know where this company is that they use but they are useless. I would not even give ..Read Full Review
My dishwasher has been own for over 2 months now. They came out to fix it over 2 weeks ago and the first time I used it after that, when it goes to drain the water all runs out in the floor. I have been waiting 2 weeks for them to come fix it right. The were scheduled to come today and they called to reschedule. I don't know where this company is that they use but they are useless. I would not even give them a one. ..View less
HelpfulPerry L McKeon, Aberdeen, MS
On Aug 02, 2021
I paid over 5,000.00 for a H****** R***** S* z*** t*** mower at Lowes. H****** warranties cover three years from date of purchase for any issues. The salesperson at Lowes recommended that I purchase an additional Lowes 3 years warranty for approx. $300.00. I specifically asked them why I should do that since H****** already warranties it for 3 years. They told me that the extended warranty I was paying ..Read Full Review
I paid over 5,000.00 for a H****** R***** S* z*** t*** mower at Lowes. H****** warranties cover three years from date of purchase for any issues. The salesperson at Lowes recommended that I purchase an additional Lowes 3 years warranty for approx. $300.00. I specifically asked them why I should do that since H****** already warranties it for 3 years. They told me that the extended warranty I was paying for would cover it for an additional three years AFTER the H****** warranty expired. They were wrong. I just looked up my Lowes extended warranty expiration date and it showed it has expired on 28 July 21, exactly 3 years after purchasing it. Of course this is 02 August 2021 and my mower just broke down and now I am paying out of pocket. I could use that $300.00 that I paid for this worthless Lowes protection plan to cover my costs of this repair. What a total scam job. Now I know why there is a Class Action lawsuit regarding this total dishonest scam. I wonder how many millions od dollars they have scammed people out of over the years?? ..View less
HelpfulRebecca Diegq-qo, Kaneohe, HI
On Jul 30, 2021
If I could I would give them less then 1 star!!! We are on 5 weeks of my dishwasher being broken and still have no idea when the company they hired is going to fix it. Every time we call for a status update they tell us they will call us the following day just to never hear from them again. When we try to contact lowes for any information they tell us to contact the person they hired and that they cant ..Read Full Review
If I could I would give them less then 1 star!!! We are on 5 weeks of my dishwasher being broken and still have no idea when the company they hired is going to fix it. Every time we call for a status update they tell us they will call us the following day just to never hear from them again. When we try to contact lowes for any information they tell us to contact the person they hired and that they cant do anything about an open ticket. Such a freaking waste of time and money. Save yourself the time and buy equipment from a reliable company!!! ..View less
HelpfulW B, Grosse Pointe, MI
On Jul 28, 2021
Bought extended warranty for washer. Washer stopped working after 6 days. It’s full of water, won’t drain and extended warranty says they can have somebody out in 2 weeks!! They told me they only have one service provider for the entire area. Now my brand new washer sits full of water...for 2 weeks?! Unacceptable and waste of money!
HelpfulEthel Reid , Baltimore, MD
On Jul 17, 2021
So far I can confirm what other customers have said!! Lowe’s in Towson have the worst customer service !!! U wait almost 2 hours for someone to answer the phone then when someone does answer they put u on hold until u get tired of holding then call failed!! After all that time it’s a damn shame!! DO BETTER LOWES!!!!
HelpfulJesica Gonzalez, Junction City, KS
On Jul 12, 2021
Please do not pay a penny for lowes extended warrenty and save yourself a lot of frustration and trouble just go somewhere else to purchase items!! My washer stopped draining, they were quick to send someone out to diagnose the issue and the technician said the part would be shipped to my house, he would be back to put the part in on the 12th. It is now the 12th (13 days after the first visit), I call t ..Read Full Review
Please do not pay a penny for lowes extended warrenty and save yourself a lot of frustration and trouble just go somewhere else to purchase items!! My washer stopped draining, they were quick to send someone out to diagnose the issue and the technician said the part would be shipped to my house, he would be back to put the part in on the 12th. It is now the 12th (13 days after the first visit), I call to see what time my appt was bc there has been absolutely NO communication. They then proceed to tell me that it would take 21 business days to even ship. Then once I get the part I could be given an appt. Absolutely none of this was said when the technician was at my house. The agent then said I could call the warrenty company and see if they could find a different company that could get the part shipped to me sooner, the number he gave me was either incorrect or a fake number. I called back to get the correct number just to have the next agent hang up on me because her connection was bad and she never called me back. I call for a 3rd time, mind you each time I am calling back I have to wait 30 mins for someone to call me back, just for them to tell me the exact same thing with no resolution other than I have to wait for another 2 weeks and hope the part ships. I asked for a supervisor which then told me the same thing and kept speaking over me and interrupting me when I would try to speak. I then asked for her supervisor, she told me she was the supervisor. I told her I wanted to speak to HER supervisor and then she changed her story to there were no managers there for me to speak with. If you have made it this far in my review I beg of you DO NOT BUY ANY APPLIANCES FROM LOWES OR THEIR EXTENDED WARRANTY!! I paid hundreds of dollars for this when I bought my washer and dryer from them and this is what my money has bought for me. ..View less
HelpfulCharles Grimes, Peconic, NY
On Jul 10, 2021
Lowe's Extended Warranty program is a fraudulent scam. They were unable to repair the covered dishwasher. So they promised to refund the purchase per the warranty. They alleged that a Lowe's gift card in the refund amount was sent out. Never arrived. They alleged that a replacement gift card in the refund amount was sent out. Never received. They alleged that a check in the refund amount was sent out. Ne ..Read Full Review
Lowe's Extended Warranty program is a fraudulent scam. They were unable to repair the covered dishwasher. So they promised to refund the purchase per the warranty. They alleged that a Lowe's gift card in the refund amount was sent out. Never arrived. They alleged that a replacement gift card in the refund amount was sent out. Never received. They alleged that a check in the refund amount was sent out. Never received. They alleged a replacement check in the refund amount was sent out. Never received. Having gone months without a dishwasher, we purchased a new one. They were, per the warranty, supposed to install the new one for free. They charged me. Lowe's is fraudulently failing to honor their extended warranty. ..View less
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