Crh, Grand Rapids, MI
On Sep 21, 2020
The company they use is completely unprofessional and unavailable. It has been a month since they came out to look at my dishwasher and they ordered the part that it needed to be fixed. Cant get a hold of diamond factory service but its supposed to fix the dishwasher. Anyone I talk to at the Lowes protection plan center keeps brushing this off. What a waste of my time and money.
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Elizabeth Weissman Raschiatore, Lansdale, PA
On Sep 14, 2020
Nothing is covered. I was told that I would get 50% back on filters tat i purchase. Turns out that I have to purchase through Lowes. I am having issues with parts breaking and they are not covering them
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tom, Escondido, CA
On Sep 11, 2020
LOWES SUCKS BIG, WITH THEIR WARRANTY SERVICE, BEEN ON THE PHONE CURRENTLY 2 F*CKING HOURS, NOT ONE PICK UP! WHAT THE HELL, DO THEY HVE ONLY ONE DIPSHIT ANSWERING THE PHONE? COME ON PULL YOUR HEAD OUT OF YOUR ASSES AND HAVE SOME CUSTOMER CARE HAPPENING!
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Brandon, Lebanon, VA
On Aug 28, 2020
Bought a GE washing machine there in 2018, bought a 3 year extended warranty with it as well. So, a few months ago it started stopping after the wash cycle and never rinsing or ringing out the clothes, leaving them soaking wet and making you think they had finished washing. I've tried calling numerous times to get someone to come look at it through Lowes and have never received a call back. Today I talke ..Read Full Review
Bought a GE washing machine there in 2018, bought a 3 year extended warranty with it as well. So, a few months ago it started stopping after the wash cycle and never rinsing or ringing out the clothes, leaving them soaking wet and making you think they had finished washing. I've tried calling numerous times to get someone to come look at it through Lowes and have never received a call back. Today I talked to a girl at the Lowes and was supposedly set up for a call time from a repair center but was informed if it was "something not covered by warranty I'd be charged". Excuse me? This extended warranty is supposed to cover anything that goes wrong with it. At this point I'm about to load it up, take it to the store and tell them to give me a new one. ..View less
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Hippolyte, Magnolia, DE
On Aug 19, 2020
We purchased a Range from Lowes with a 5 year extended warranty. During the first 4 years, we had to call for service about 5 times to fix different parts. This last time Lowes could not find the parts. We waited a month (we had to call them every week and was told that the parts were on the way) before we were told that parts were not available and we would be refunded the cost of the stove. We were ..Read Full Review
We purchased a Range from Lowes with a 5 year extended warranty. During the first 4 years, we had to call for service about 5 times to fix different parts. This last time Lowes could not find the parts. We waited a month (we had to call them every week and was told that the parts were on the way) before we were told that parts were not available and we would be refunded the cost of the stove. We were sent an email and told to expect a refund within 10 days. Twenty days later and after numerous calls to warranty department, we still have not received he refund. Each time customer service stated to us that the credit was mailed to us. We even received emails from Lowes stating that the credit was mailed and we would be receiving the credit in the mail, It's been over a month and we have not received the credit to purchase a new stove. We have been with out a stove for 3 months. We have 3 kids and need a stove. We can't afford to purchase another without the credit.
Dover, De
Hippolyte ..View less
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Micah Toland, Nashville, TN
On Aug 07, 2020
Lowe's Extended Warranty is such nightmare it is difficult to comprehend just how bad it is. This time it started with the consistently 2 hour wait on hold to get a person on the 888-77LOWES number. They schedule a random third party to come out. First one did not even wait for a washing machine cycle to finish, didn't look at any codes, he did nothing. Then says; "can't throw parts at it, next ..Read Full Review
Lowe's Extended Warranty is such nightmare it is difficult to comprehend just how bad it is. This time it started with the consistently 2 hour wait on hold to get a person on the 888-77LOWES number. They schedule a random third party to come out. First one did not even wait for a washing machine cycle to finish, didn't look at any codes, he did nothing. Then says; "can't throw parts at it, next time make it happen before we get here". He was literally in and out within 15 minutes. So, I go on another TWO HOUR HOLD to schedule another service call, 2 weeks out. This nice man checks codes etc. he says he could see all kinds of errors, so he'll order some parts. Could be a month for parts to arrive. Someone should call but we can call the 888 number for status in a month. Today we got an email from Lowe's informing us they want to charge us $571.91 for the service. The washing machine cost $600 brand new. ..View less
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Arden Gomez, Grayslake, IL
On Jun 30, 2020
STAY AWAY FROM LOWE'S AND THEIR "EXTENDED SERVICE APPLIANCE WARRANTY PLANS AT ALL COSTS!!! Our 4 year old Amana washer has been throwing codes since shortly after we purchased it. We have been made to drag five ton bags of wet clothes up the stairs to half to the laundromat numerous times. Getting a repairperson scheduled is tantamount to moving a mountain. Be prepared to be on hold for interminable ..Read Full Review
STAY AWAY FROM LOWE'S AND THEIR "EXTENDED SERVICE APPLIANCE WARRANTY PLANS AT ALL COSTS!!! Our 4 year old Amana washer has been throwing codes since shortly after we purchased it. We have been made to drag five ton bags of wet clothes up the stairs to half to the laundromat numerous times. Getting a repairperson scheduled is tantamount to moving a mountain. Be prepared to be on hold for interminable lengths of time. We were told a repair person was scheduled for this past Friday after calling in on Tuesday; that person never showed or even phoned to advise us they weren't coming by. When we phoned Lowes warranty the man who answered the phone was less than clueless and said he couldn't help us. On Monday we phoned both Whirlpool and Lowes extended warranty only to be punted from one to the other never and over again. NO ONE WANTS TO TAKE RESPONSIBILITY. IN THE MEANTIME, OUR WASHER IS ONCE AGAIN NON FUNCTIONAL. DO NOT GIVE YOUR HARD EARNED MONEY TO THIS DISREPUTABLE COMPANY; THEY WILL GIVE YOU ONLY GREIF AND STRESS IN RETURN. ..View less
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3 people found this review helpful
Chris Banks, Ocala, FL
On Jun 23, 2020
An hour on hold to request repair. The contracted company called to inform me that they couldn’t come the appointed day. In the meantime, found the electrical problem . Another hour wait on hold to cancel the request. Then the ‘real person’ said “can’t help you because our system is down - call back in an hour!”
Also, the contracted local company didn’t get my a ..Read Full Review
An hour on hold to request repair. The contracted company called to inform me that they couldn’t come the appointed day. In the meantime, found the electrical problem . Another hour wait on hold to cancel the request. Then the ‘real person’ said “can’t help you because our system is down - call back in an hour!”
Also, the contracted local company didn’t get my answering machine message to cancel . They called after the appointment time and said the tech was running late — didn’t get my message ! Buffoons. ..View less
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2 people found this review helpful
Luis Andrade, El Paso, TX
On Jun 20, 2020
Bought whirlpool refrigerator French doors bottom freezer on March 21,2020. Fridge broke down June 11. Took a week for tech to show up. Looked at fridge and said it might be no Freon and he would have to fill but did not have tools. He then said he might be back in a week, not sure. I’m on my second week and Lowes insurance office are down for updating. Associates answering phones don’t give ..Read Full Review
Bought whirlpool refrigerator French doors bottom freezer on March 21,2020. Fridge broke down June 11. Took a week for tech to show up. Looked at fridge and said it might be no Freon and he would have to fill but did not have tools. He then said he might be back in a week, not sure. I’m on my second week and Lowes insurance office are down for updating. Associates answering phones don’t give any help. Buy at another store. Here in El Paso they use Ameri tech as their technicians. Buy appliances and insurance somewhere else ..View less
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Donna, Orlando, FL
On Jun 18, 2020
Have been trying to set up a service call now for 2 weeks...and this is totally unacceptable! Advise all to NEVER purchase their protection plans!!! 2 CALLS 0N H0LD FOR 35 MIN EACH TIME, 2 ADD'L CALLS ON HOLD FOR 40 MIN EACH TIME. CURRENTLY HAVE BEEN ON HOLD AGAIN FOR "ONE HOUR AND 20 MINUTES" NOW (that's right, 80 minutes!) AND HAVE YET TO TALK TO ANYONE!!! AT WHAT POINT DO JUST 'HANG UP A ..Read Full Review
Have been trying to set up a service call now for 2 weeks...and this is totally unacceptable! Advise all to NEVER purchase their protection plans!!! 2 CALLS 0N H0LD FOR 35 MIN EACH TIME, 2 ADD'L CALLS ON HOLD FOR 40 MIN EACH TIME. CURRENTLY HAVE BEEN ON HOLD AGAIN FOR "ONE HOUR AND 20 MINUTES" NOW (that's right, 80 minutes!) AND HAVE YET TO TALK TO ANYONE!!! AT WHAT POINT DO JUST 'HANG UP AND MOVE ON'? CALLS NOT TAKEN, SERVICE STILL NOT SCHEDULED...WHAT A JOKE! So, if you do fall prey to promises and their sales staff and do purchase any of their plans, just want you to know what you are in for!!!!!!!!!!!!!! ...and good luck! ok, leaving my review after 85 minutes now! ..View less
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3 people found this review helpful
Mark Hicks, Denville, NJ
On Jun 12, 2020
I purchased a fridge from Lowes, paid $120 for the 5 year EPP Major Appliance plan, and $75 shipping. The fridge died 2 years later. Took me 2 weeks to get them to send someone out, the tech said it needed too many parts so they would be contacting me to arrange a replacement. However a week goes by and they tell me they are going to exercise the "buy out" clause meaning they are going to re ..Read Full Review
I purchased a fridge from Lowes, paid $120 for the 5 year EPP Major Appliance plan, and $75 shipping. The fridge died 2 years later. Took me 2 weeks to get them to send someone out, the tech said it needed too many parts so they would be contacting me to arrange a replacement. However a week goes by and they tell me they are going to exercise the "buy out" clause meaning they are going to reimburse me back the purchase price plus tax only.
Lost are the loss of items in the fridge, the 5 year protection plan that is non transferrable and we only got 2 years out of and no refund on that, nor the cost of delivery of a new one or removal of the old one. They did not give the option of replacing it.
What they are not covering is about $400 of loss. Having to pay to have a new one delivered and the dead one taken away $100. The balance of the 5 year plan about $80, and the loss of the food.
Not a deal by any reach of the imagination. ..View less
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Jack Anderson, Chesapeake City, MD
On Jun 09, 2020
I’ve been trying to schedule service for my Frigidaire refrigerator for 1 week now. The contact number makes you wait over an hour. I was connect to an operator once and she never helped me. She directed my call back to the recording. The store I purchased the appliance from was no help at all. Very frustrating dealing with Lowe’s protection Plus. I do not recommend the extended warranty. It& ..Read Full Review
I’ve been trying to schedule service for my Frigidaire refrigerator for 1 week now. The contact number makes you wait over an hour. I was connect to an operator once and she never helped me. She directed my call back to the recording. The store I purchased the appliance from was no help at all. Very frustrating dealing with Lowe’s protection Plus. I do not recommend the extended warranty. It’s a total joke. ..View less
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Nancy Richards, Geneva, FL
On Jun 05, 2020
Called re the refrigerator, and their response time was good. Not totally satisfied with the repair. Now on phone for another repair to refrigerator. Have been on hold for 27 minutes so far. Unacceptable!
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William Vickers, El Reno, OK
On Jun 01, 2020
Washer purchased brand new and I opted to get the extended warranty for the set. Washer began making a noise no matter what type of cycle, amount of clothes or empty. Contacted warranty repair and they scheduled the repair for a week later. I expected to see the repair tech but instead I got a call from the repair company that claims the week wait was for them to call me and set up a tech visit because L ..Read Full Review
Washer purchased brand new and I opted to get the extended warranty for the set. Washer began making a noise no matter what type of cycle, amount of clothes or empty. Contacted warranty repair and they scheduled the repair for a week later. I expected to see the repair tech but instead I got a call from the repair company that claims the week wait was for them to call me and set up a tech visit because Lowe’s does not set the schedule. I was upset to say the least. At least I could still use my washer at this point. So they scheduled the appointment for another 7 days out. The day arrived and I got concerned so I contacted the service company that the appointment was set for. The company told me that the service was not going to happen through them and my appointment had been cancelled. Reason? Because I am in Oklahoma and they operate in California only. Upset yet again. Contacted warranty service line and got someone that kept me on the line while she arranged all of the details of my appointment. It was finally scheduled through a company that services my area. 5 day wait on this one. Tech showed up. Worked on it for about an hour and said they have to replace the transmission. It is under warranty so no worries. It takes about 7-10 days for the parts to come in. Once the part comes in they will call and schedule a return visit. Part arrived in 5 days. Company called to set up appointment for return trip, 4 days later. Tech arrived and hit a snag. The transmission is under a top plate that has to be removed then once that is removed, loosen the nut and a bottom plate has to be removed. Technician was unable to get top plate off after spending 4 hours trying. 2 hours was spent outside on the phone possibly trying to troubleshoot why it would not release, only my assumption though. Finally technician comes back in and says he will have to use a grinder with a cutting wheel to get the plate off, but he does not have a grinder. He will have to come back a different day. He gets the grinder and returned two days later. Because he used a hammer and something to pry with the washer was no longer able to be used. He uses the grinder and was able to get the top plate to break free. Now he has removed the top plate and the nut. Now he cannot get the bottom plate loose and says he has never had this issue. He worked and worked on it but it would not budge. He said before he left that his company will get two different technicians to come out and try and get it off but they would have to be scheduled. They called me the next day to schedule it, 6 days out. I was frustrated but at their mercy. They had it scheduled. The day arrived and I got a call telling me that one of the guys called in sick so now I am two more days out. They are scheduled for next Wednesday so now it is wait and see. More likely than not because of the hitting it with a sledge hammer and a pry bar and banging the crap out of it, once it does get out back together will it even work right? Pain in the behind. ..View less
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3 people found this review helpful
Linda, Winter Haven, FL
On May 27, 2020
This is probably the worst warranty company I have ever dealt with. I have been without a working refrigerator for a month. They keep telling me the parts are coming, then the parts are on back order, then we can't replace it because they might can get the parts. It's crap. I will never buy another appliance from Lowes. If I could give a minus rating I would.
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Sandra Anderson, Mount Pleasant, SC
On May 15, 2020
Dishwasher 4 years old with 5 yr warranty. Customer service took 45 min on hold to get help.
Representative was very nice. Repair service sent cancelled appt and came 2 days after call then said "need a part". When I called to see when that would come it I was told repair service has to submit a request for pay to Lowes then 3 days or so Lowes will give them permission to order part if it i ..Read Full Review
Dishwasher 4 years old with 5 yr warranty. Customer service took 45 min on hold to get help.
Representative was very nice. Repair service sent cancelled appt and came 2 days after call then said "need a part". When I called to see when that would come it I was told repair service has to submit a request for pay to Lowes then 3 days or so Lowes will give them permission to order part if it is covered then 7-10 business days for part to come in. They called repair service which had closed and wouldn't be back until Monday and I needed to call Lowes back and start process over on Monday. Another 45 min hold to probably find out no authorization yet . I am 100% sure I will NEVER get an extended warranty from Lowes. (PS. I asked for $99 warranty back and I will just buy a new washer as I am strongly feeling I will be paying for repair bill by the end of this 2 wk period and was told no money back on warranty it will be prorated.) I politely asked to speak to supervisor to discuss my request for them to call me back on Monday with an update and was disconnected. I promise I was polite.
2 weeks no dishwasher ..View less
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Mindy, East Greenbush, NY
On May 11, 2020
Lowes ships items without confirmation- so sometimes you end up not being there for an unexpected delivery. Be forewarn if you have paid for the extended warranty and your product was sent back for redeliver it may have also been placed in the system as a returned item- If this happens and you need service, you go from one representative after another reiterating that you paid for the service plan and ..Read Full Review
Lowes ships items without confirmation- so sometimes you end up not being there for an unexpected delivery. Be forewarn if you have paid for the extended warranty and your product was sent back for redeliver it may have also been placed in the system as a returned item- If this happens and you need service, you go from one representative after another reiterating that you paid for the service plan and have the item but no one can help you, since your item was "returned" I am on 2hrs of hold times and switching reps. I have all the paper work - no one can find anything. ..View less
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Cheryl Agron, Wharton, NJ
On Apr 30, 2020
Trying to get resolution on broken appliance with extended warranty is horrible. I have bought my last appliance from them. Home Depot is closer and more customer oriented. I bought a new whirlpool refrigerator in 2015 and had a few service calls in 2017 for the ice maker. Now I am having a problem with both the refrigerator and freezer staying cold. The ice melts and no water comes out for 24 x48 hr ..Read Full Review
Trying to get resolution on broken appliance with extended warranty is horrible. I have bought my last appliance from them. Home Depot is closer and more customer oriented. I bought a new whirlpool refrigerator in 2015 and had a few service calls in 2017 for the ice maker. Now I am having a problem with both the refrigerator and freezer staying cold. The ice melts and no water comes out for 24 x48 hrs. Then it kicks back on by the time the tech gets here. I have lost hundreds of dollars in food & diabetic meds. Refuse to buy back after 5 visits and 4 techs and 2 repair companies. I recently bought a whirlpool washer and dryer from them. Hope I don’t have to go through this crap with them also. Wake up Lowe’s this is the way you lose customers,,,, ..View less
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Jody Collinsworth, Decatur, AL
On Apr 22, 2020
Horrible interaction.
I called the warranty line because my dishwasher racks were rusting through and the unit was just over a year old, but I had bought the extended warranty.
I was on hold for 45 mins and then placed on hold again for 20 more. Once I got through they set up the repair person to come in and check my dishwasher.
After the repair person went to the wrong house, they called me and sai ..Read Full Review
Horrible interaction.
I called the warranty line because my dishwasher racks were rusting through and the unit was just over a year old, but I had bought the extended warranty.
I was on hold for 45 mins and then placed on hold again for 20 more. Once I got through they set up the repair person to come in and check my dishwasher.
After the repair person went to the wrong house, they called me and said they would just order the racks instead of coming by to inspect.
Got a call the next day from the repair man, that Lowes will not pair for the racks as they are considered cosmetic and are not needed for the function of the item......
Do I just lay my dishes in the tub and hope they come clean? How are the racks not needed? ..View less
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Celia Edwards, Carrollton, GA
On Apr 17, 2020
We have an extended warranty on a Whirlpool Steam Duet Washer. Lowe’s Service Advantage sent a repairman to repair it because it was having F3E1 error codes and the door was locked. A repairman from Norman’s Electronics came and used 2 orange screwdrivers and started prying and forcing open the door with the screwdrivers.
We have PICTURES of him doing this! He then opened the top and reac ..Read Full Review
We have an extended warranty on a Whirlpool Steam Duet Washer. Lowe’s Service Advantage sent a repairman to repair it because it was having F3E1 error codes and the door was locked. A repairman from Norman’s Electronics came and used 2 orange screwdrivers and started prying and forcing open the door with the screwdrivers.
We have PICTURES of him doing this! He then opened the top and reach down with the screwdriver and started hitting things down in the unit. He put his leg over the door and put his weight on it warping it while he was prying. The unit is scratched; door lock is broken; gaskets are damaged on door and unit; inside of machine damage cannot be determined; and reason for call was not addressed. Unit still has water in drum and serious $$ damage and original problem. Per the Whirlpool manual, it is simple to manually unlock the door. They even provide a video. We have pictures of the “repairman” with the screwdrivers in the door of the machine and in his hand prying the door. Lowe’s Service Advantage has told us a different story every day and has made this our problem. Due to the Coronavirus, laundromats are not an option. Lowe’s is more concerned with making sure they are going to get any money back from Norman’s Electronics before they do anything for us, if they do anything at all. Norman’s Electronics will not respond to our calls; I.e., boss/manager will not speak with us. When we first called them after the repairman left, the person on the phone said his boss would not talk with us and that we would need to deal with the warranty department. In other words, no one at Lowes, Lowes Service Advantage, and/or Norman Electronics cares that we are out $900.00 and that they are accountable.
Please, please do not purchase the Lowe’s Service Advantage Extended Warranty. The Lowes sales associates will try to push you to purchase. If you want an extended warranty, buy your appliance, then go to the manufacturer’s website and purchase the extended warranty from them.
DO NOT PURCHASE the Lowes Service Advantage Extended Warranty. Do not purchase. The company is not there for you. If you go on the Lowes website and read their mission statement, it is a total joke. They do not care and they should be made to take this mission statement off of their website. ..View less
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