SilverBack Home Warranty Reviews 2023
Established in 2018, SilverBack Home Warranty is currently headquartered in Utah. In a short period, the company expanded its presence nationwide. Even though SilverBack home Warranty is new, the customers are impressed with the provided services.
SilverBack offers 3 home protection plans: Blackback, Silverback, and King Kong. The Blackback plan is basic and includes household items such as A/C units and heat pumps. The Silverback Plan includes everything from the Blackback Plan and some additional items. The King Kong Plan is the most comprehensive and is preferred by homeowners looking for full coverage.
After exhaustive research and reading different user reviews along with the company’s sample contract, we have compiled the following information to help homeowners with the following:
- Plans and coverage
- Inclusions, exclusions, and plans cost
- Step-by-step claim process
Company At A Glance
Years In Business | 5 |
Plan Costs | $33-$50 |
Waiting Period | 30 Days |
Coverage Limits | Up to $1200 |
Service Fee | $75, $100, $125 |
Option To Pick Your Own Contractor | No |
User Sentiments
Why SilverBack Home Warranty?
- SilverBack Home Warranty offers coverage irrespective of the home and appliances age
- SilverBack offers 6 rekey services at discounted prices
- SilverBack Warranty offers customizable plans
- The company has 24/7 emergency claim service
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Pros & cons of SilverBack Home Warranty
Pros
- Proper Coverage Options
- Flexible deductible options
Cons
- Lack Of Industry Experience
- No Online Chat Support
SilverBack Home Warranty Covered States
SilverBack Home Warranty offers services in all 50 U.S states.
SilverBack Home Warranty Plans & Coverage
The SilverBack Warranty provides three plans to its customers: BlackBack Plan, SilverBack Plan, and King Kong Plan. However, there is even an à la carte section where the homeowners can choose customized items and pay accordingly, which many home warranty companies do not offer.
The BlackBack Plan is the basic plan, and the Silverback Plan covers everything in the Blackback Plan, along with some additional items. The King Kong Plan is the most comprehensive of them and covers everything included in both plans and additional appliances.
- BlackBack Plan:Provides coverage for vital home systems
- SilverBack Plan: Covers all the items in BlackBack along with window a/c units, registers, and coolant.
- King Kong Plan: Covers a combination of both plans and additional household items such as ceiling fans, exhaust fans, and smoke detectors.
Here is a detailed list of the coverage offered by the company:
Items |
BlackBack |
SilverBack |
King Kong |
Re-Key Service | ✓ | ✓ | ✓ |
Pre-Season Tune-Up A/C & Heating | ✓ | ✓ | ✓ |
Haul Away/Disposal | ✓ | ✓ | |
One A/C Unit | ✓ | ✓ | ✓ |
One Heating Unit | ✓ | ✓ | ✓ |
Heat Pump | ✓ | ✓ | ✓ |
Evaporative Cooler | ✓ | ✓ | ✓ |
Registers | ✓ | ✓ | |
Coolant Recapture/ Recovery/ Recharge | ✓ | ✓ | |
Window A/C Units | ✓ | ✓ | |
Drain Line Stoppages | ✓ | ✓ | ✓ |
Plumbing Pipe Leaks | ✓ | ✓ | ✓ |
Toilets | ✓ | ✓ | ✓ |
Water Heater | ✓ | ✓ | ✓ |
Tankless Water Heater | ✓ | ✓ | ✓ |
Garbage Disposal | ✓ | ✓ | ✓ |
Pressure Regulator Assembly | ✓ | ✓ | |
Showerheads, Arms & Faucets | ✓ | ✓ | |
Shower Diverter Valves | ✓ | ✓ | |
Angle Stops & Gas Valves | ✓ | ✓ | |
Interior Hose Bibs | ✓ | ||
External Hose Bibs | ✓ | ||
Water Heater Expansion Tank | ✓ | ||
Electrical System | ✓ | ✓ | ✓ |
Panels & Subpanels | ✓ | ✓ | ✓ |
Junction Boxes | ✓ | ✓ | ✓ |
Circuit Breakers | ✓ | ✓ | ✓ |
Ceiling Fans | ✓ | ||
Exhaust Fans | ✓ | ||
Trash Compactor | ✓ | ✓ | ✓ |
Garage Door System | ✓ | ✓ | ✓ |
Built-In Microwave Oven | ✓ | ✓ | ✓ |
Dishwasher | ✓ | ✓ | ✓ |
Oven/ Range / Cooktop | ✓ | ✓ | ✓ |
Smoke Detectors | ✓ | ✓ | ✓ |
Refrigerator (Per Unit) | ✓ | ||
Washer/Dryer | ✓ | ||
Prepaid Service Call Fee ($60 Value) | ✓ | ||
No-Fault Coverage | ✓ |
Optional Coverage
Here’s the optional coverage offered by the home warranty company at an extra price:
Items |
Cost |
Refrigerator (Per Unit) |
$65 |
Washer/Dryer |
$120 |
Prepaid Service Call Fee ($60 Value) |
$50 |
Stand Alone Freezer |
$65 |
Water Softener |
$85 |
Additional Water Heater |
$85 |
2nd Kitchen (Per Unit) |
$100 |
Basement Apartment/ Mother-In-Law Suite |
$240 |
Central Vacuum |
$65 |
Septic System And Pumping |
$150 |
Booster Pump/Sump Pump |
$115 |
Additional Sq Ft |
$85 |
No-Fault Coverage |
$85 |
Water/ Gas / Sewage Line Coverage |
$220 |
AC Protection |
$185 |
SilverBack Home Warranty Exclusions
Home warranty coverage comes with certain limitations. SilverBack Home Warranty is no exception in this case. Every covered item’s repair or replacement cost is set up to a specific amount.
SilverBack Home Warranty has a limit of up to $1200, less than the market standards. However, the company has no age restrictions on appliances and covered systems.
Read our blog on Home Warranty Coverage to know more about what a home warranty covers.
SilverBack Home Warranty Cost
The Blackback Plan is priced at $400, the Silverback Plan at $500, and the King Kong Plan at $600 annually.
The basic plan cost is higher than other competitors since it doesn’t cover the major appliances and systems, including ceiling fans and refrigerators. However, homeowners can take advantage of the customized options plans provided by the company.
SilverBack Home Warranty offers its clients the option to choose their service call fee. The deductible options are $60, $75, $100, and $125 per service visit.
Plan |
Cost (per annum) |
BlackBack Plan |
$400 |
SilverBack Plan |
$500 |
King Kong Plan |
$600 |
Note: This pricing is for homes going through a real estate purchase.
Trustworthiness & Customer Service Of SilverBack Home Warranty
SilverBack is a new home warranty company in the industry trying to mark its presence in the market. However, it has received an average rating of 3.3/5 on BBB, which shows the company has opportunities to improve its services. Most issues underline the complaints related to claim denials and problems in reaching the customer representative team.
SilverBack has the potential to offer tough competition to industry veterans. Some recent reviews are from happy customers who particularly appreciated the à la carte option offered by the company. So, we recommend interested homeowners get a quote and read the sample contract before deciding.
How To Buy A Home Warranty From SilverBack Home Warranty?
Buying a SilverBack Home Warranty is simple. You can call them at 833-750-6400 and place an order. Making the right decision when deciding which home warranty plan works best for you can take time and effort. To help you in this process, we’ve prepared a detailed guide on purchasing a home warranty to help you pick the right plan.
SilverBack Home Warranty Claims Filing Process
The services offered by SilverBack Home Warranty are mostly reliable. You can contact customer service anytime, as they’re available 24/7. Here is the process that you will need to follow to submit your SIlverBack Home Warranty claim:
- Call SilverBack Home Warranty’s phone number, 833-750-6400, or submit the claim on their website.
- SilverBack Home Warranty will assign an independent service technician to come over and check your home system/appliance.
- You’ll be asked to pay the service call fee. After this, the technician will check whether the repair/replacement is covered under the plan and proceed accordingly.
Methodology
At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:
- Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
- Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
- Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
- Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
- Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set it apart.
- Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.
Editorial Note On SilverBack Home Warranty
As per our editorial team’s assessment, SilverBack Home Warranty is well-suited for homeowners looking to customize their plans. Also, it is suitable for people who want to choose their deductible and need coverage for major household items at affordable rates.
SilverBack Home Warranty is suitable for homeowners looking for coverage irrespective of the home and appliances’ age.
However, there can be some limitations to the plans, so look through the company’s sample contract carefully to understand the company’s offerings. Also, the company doesn’t have online chat support, so it can become a challenge for homeowners as the claim process can get delayed.
Final Words
This SilverBack Home Warranty review covers the company’s plan, trustworthiness, coverage limits, and customer feedback. We have considered everything from the premiums, deductibles, and exclusions.
The company is new to the market but has been able to expand its services throughout the country, and homeowners are happy with the company’s quality and speed.
However, the company still needs to offer prompt responses to customers. So, we recommend the homeowners take a quote from the company and read its sample contract carefully to understand the terms and conditions.
Quick Details About The Company
Here are some of the details related to the SilverBack Home Warranty:
Founder |
Jason Cook |
Year Of Establishment |
2018 |
CEO |
Jason Cook |
Address |
333 E Main St, Lehi, UT 84043, USA |
Type Of Company |
Private |
Why Should You Trust HomeWarrantyReviews?
- We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
- We have listed more than 80+ companies with us
- We have nearly 100,000 genuine & verified customer reviews
- We use a two-step verification process to maintain the authenticity of reviews
- We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program
SilverBack Home Warranty FAQs
How Long Does The SilverBack Home Warranty Last?
A.
SilverBack Home Warranty lasts 12 months at a time, for which you must pay a low service fee on covered systems and appliances. After this period, you can extend or cancel your home warranty plan.
Where Is SilverBack's Headquarters Located?
A.
SilverBack’s headquarters is located in Eagle Mountain, Utah.
Does Silverback Home Warranty Cover Pre-Existing Conditions?
A.
SilverBack Home Warranty covers pre-existing conditions on new and old appliances. However, they are not covered for homes not going through a real estate purchase.
What is the BBB Rating Of SilverBack Home Warranty?
A.
The Better Business Bureau does not yet accredit the SilverBack Home Warranty.
Is SilverBack Home Warranty Worth It?
A.
SilverBack Home Warranty is worth it, as they provide six rekey services at discounted prices, customizable plans, and 24/7 emergency claim service.
However, one thing you shouldn’t miss here is reading the terms and conditions of the company to check the exclusions and inclusions.
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