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SilverBack Home Warranty Review 2023
Disclaimer : We facilitate quotes from reputable home warranty providers and may earn a commission, but that does not influence our evaluation process to produce unbiased reviews.
SilverBack Home Warranty
Customer Reviews0
Premium$33-$50
Service Fee $75, $100, $125
LimitUp to $1200
Activation N/A
Cancellation Fee$50
Read this unbiased SilverBack Home Warranty review for a better understanding of the company. It will also help you decide whether you should purchase its plans or not.
Experiencing a sudden home appliance/system breakdown can get expensive and inconvenient. To ensure that you don’t have to go through something like this, make a point to choose a well-reputable home warranty company.
Our Verdict: Formerly based in Utah, SilverBack Home Warranty was started in 2018, and extends its services to homeowners all over the USA. However, It is a relatively new home company but we found out customers have given positive feedback. The customers are impressed with the professional communication, excellent service, and workmanship. But, the downside of choosing the company is that you get no online chat support and limited optional coverage items.
Pros
- Proper Coverage Options
- Option to set your service fee
- Covers undetectable pre-existing conditions
Cons
- Lack Of Industry Experience
- No Online Chat Support
- No Detailed Terms And Conditions
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SilverBack Home Warranty Plans
The SilverBack Home Warranty offers three plans to its customers: BlackBack Plan, SilverBack Plan, and King Kong Plan. However, there is even an à la carte section. The Blackback Plan is the most basic plan which covers all home systems and not home appliances. The Blackback Plan doesn’t cover things like arms and faucets, smoke detectors, ceiling fans, and more. The Silverback Plan includes everything in Blackback and items like disposal, window A/C units and more. The King Kong plan is the most comprehensive out of them all and covers everything in both plans along with other appliances.
Here is a comprehensive list of the inclusions in the SilverBack Home Warranty plans:
|
Blackback
|
Silverback
|
King Kong
|
According To The Card
|
Blackback |
Silverback |
King Kong |
|
|
Refrigerator (per unit) |
$65 |
Included |
Included |
|
Washer/Dryer |
$120 |
– |
Included |
|
Prepair Service Call Fee ($60 value) |
$50 |
– |
Included |
|
Stand Alone Freezer |
$65 |
– | – |
|
Water Softener |
$85 |
– | – |
|
Additional Water Heater |
$100 |
– | – |
|
2nd Kitchen (per unit) |
$240 |
– | – |
|
Basement Apartment/Mother-in-law Suite |
$65 |
– | – |
|
Central Vacuum |
$150 |
– | – |
|
Septic System And Pumping |
$115 |
– | – |
|
Booster Pump/Sump Pump |
$85 |
– | – |
|
Additional Sq Ft |
$85 |
– | – |
|
New No Fault Coverage |
$85 |
– |
Included |
|
New Water/ Gas/ Sewage Line Coverage |
$220 |
– | – |
|
AC Protection |
$185 |
– | – |
How Much Does SilverBack Home Warranty Cost?
The Blackback Plan is priced at $400 while you will have to pay $500 for the Silverback Plan. Apart from that, the King Kong Plan is priced at $600. One of the most unique things about the SilverBack Home Warranty is that it offers its clients the option to choose their service call fee. The three deductible options are $75, $100, and $125 per service call.
SilverBack Home Warranty Discounts
Currently, SilverBack Home Warranty is not offering any discounts on its yearly plans. However, the company tends to provide discounts to homeowners.
SilverBack Home Warranty Coverage
SilverBack Home Warranty offers coverage for the following home appliances and systems:
- Air Conditioner
- Heating System
- Vacuum
- Microwave/Oven
- Dishwasher
- Trash Compactor
- Disposal
- Cooktop Exhaust Fan
- Ceiling Fan
- Bath Exhaust Fan
- Plumbing/Plumbing Stoppages
- Alarm
- Toilet
- Electrical
- Garage Door
- Water Heater
Optional:
- Refrigerator
- Washer
- Septic
- Water Softener
- Dryer
- Well Pump
- Free-standing ice maker
- Spa
- Pool
SilverBack Home Warranty Exclusions
Home warranty coverage comes with certain limitations. SilverBack Home Warranty is no exception in this case. Every covered item’s repair or replacement cost is set up to a specific amount. SilverBack Home Warranty basically has a limit of up to $1200 which is less compared to the market standards. However, the company has no age restrictions on appliances and covered systems.
If you want more thorough information and have an idea of what a home warranty covers and what a home warranty doesn’t, then, read our article on Home Warranty Coverage.
How To Buy Home Warranty From SilverBack Home Warranty?
Buying a SilverBack Home Warranty is simple. You can get a quote from us, after which a representative from the SilverBack Home Warranty will get connected to you. On the other hand, you can also call them at 833-750-6400 and place an order.
Making the right decision when deciding which home warranty plan works the best for you can get tricky. In this case, you can check the exhaustive guide on how to purchase a home warranty to prepare yourself for a home warranty purchase.
SilverBack Home Warranty Claims
The services offered by SilverBack Home Warranty are mostly reliable. You can contact the customer service at any point as they’re available 24/7. Here is the process that you will need to follow to submit your SIlverBack Home Warranty claim:
- Call SilverBack Home Warranty’s phone number 833-750-6400 or submit the claim on their website.
- SilverBack Home Warranty will assign an independent service technician to come over and check your home system/appliance.
- You’ll be asked to pay the service call fee. After this, the technician will check whether the repair/replacement is covered under the plan, and proceed accordingly.
SilverBack Home Warranty Vs. Competition
You must know how SilverBack Home Warranty compares against the competition to better understand if it’s the best home warranty for you. Here is a detailed comparison of the 3 leading home warranty companies here and this is what we found:
SilverBack Home Warranty Vs. ServicePlus Home Warranty
- SilverBack Home Warranty provides 3 plans to its clients whereas ServicePlus Home Warranty only provides 2 plans.
- ServicePlus Home Warranty is popular for giving out discounts and deals. But, SilverBack is not a home warranty company that offers regular discounts and deals.
- ServicePlus Home Warranty doesn’t cover pre-existing conditions, however, SilverBack Home Warranty covers pre-existing conditions.
Customer Reviews862
Premium$60-$67
Service Fee$75
Limit$1.5k/item
Activation30 Days
Cancellation Fee $50
SilverBack Home Warranty Vs. Select Home Warranty
- Select Home Warranty provides more lucrative discounts and deals as compared to the SilverBack Home Warranty.
- SIlverBack Home Warranty provides 3 plan options to its customers, which is similar to Select Home Warranty.
- Select Home Warranty offers affordable home warranty plans in the industry while SilverBack Home Warranty is a bit costlier when compared to them.
Customer Reviews4560
Premium$46-$50
Service Fee$60-$75
Limit$3k/Item
Activation30 Days
Cancellation Fee$75
SilverBack Home Warranty Vs. Choice Home Warranty
- Choice Home Warranty offers two plans to the homeowners while SilverBack Home Warranty offers three plan options.
- Both SilverBack Home Warranty and Choice Home Warranty charge a $50 cancellation fee.
- SilverBack Home Warranty plans are much cheaper as compared to Choice Home Warranty.
Customer Reviews9818
Premium$46-$55
Service Fee$85
LimitUpto $3K/item
Activation30 Days
Cancellation Fee$50
Company Details
SilverBack Home Warranty is a private home warranty company which is registered under the name SilverBack Home Warranty LLC and owned by Jason Cook. It was established in 2018 and has its corporate headquarters in Utah.
Methodology
As the oldest home warranty research platform, we have been reviewing these companies for a long while. We've been around as some promising new ones have grown while some scammy companies have fallen.
- Company's plans: We keep ourselves updated with industry trends and new offerings from different companies.
- Coverage: We evaluate home warranty companies periodically to check if their terms and conditions have changed and if their offerings align with living standards and home maintenance trends.
- Contract terms: We reach out to company representatives to clarify details that look murky. A thorough reading of their sample contracts is necessary in our process.
- Customer service quality: User reviews talking about customer service are more important than ever in our review strategy. The best thing about our website has always been that we provide a platform where companies can't obfuscate criticism.
- Trust: We ask companies to share documents with us to prove their credentials and keep an eye on their standing with the BBB.
SilverBack Home Warranty
Customer Reviews0
Premium$33-$50
Service Fee $75, $100, $125
LimitUp to $1200
Activation N/A
Cancellation Fee$50
SilverBack Home Warranty FAQs
Q.
How Long Does The SilverBack Home Warranty Last?
A.
SilverBack Home Warranty lasts for 12 months at a time for which you will have to pay a low service fee on covered systems and appliances. After this time period, you can choose to extend or cancel your home warranty plan.
Q.
Where Is SilverBack's Headquarters Located?
A.
SilverBack’s headquarters is located in Eagle Mountain, Utah.
Q.
Does Silverback Home Warranty Cover Pre-Existing conditions?
A.
Yes, SilverBack Home Warranty covers pre-existing conditions on both new and old appliances.
Q.
What is the BBB Rating Of SilverBack Home Warranty?
A.
The SilverBack Home Warranty is not yet accredited by the Better Business Bureau.
Q.
Is SilverBack Home Warranty Worth It?
A.
Yes, SilverBack Home Warranty is worth it. However, one thing that you shouldn’t miss here is reading the terms and conditions of the company to check the exclusions and inclusions.
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