So far, so good. My washer stopped spinning. CHW hires 1st Choice Appliance Repair. The app't was set and i had to change it. Oscar is the repairman's name and he is excellent. He figured out the problem with my washer in about 5 minutes, had it authorized by CHW and within less than an hour, my washer was fixed. Oscar was very professional and personable and obviously knows what he is doing because my washer works fine now, so CHW made a good choice in deciding which appliance business would render this service. Everything is going smoothly so far, so thanks to CHW as well as 1st Choice Appliance Repair. view less

Wow, if I knew how easy it was to file a claim and have a matter resolved, I would have purchased a home extended warranty from Choice Home Warranty a long time ago. I filed the claim online, within an hour I received a response with an appointment time. Magnum Plumbing was out the next day, showed up early and quickly replaced my garbage disposal. Fast, easy, efficient! I will always recommend Choice Home Warranty. They get a A+++ rating! view less

I have only had a home warranty through this company for a few months. I've had to call them twice for repairs and they set me up with companies promptly. I hadn't heard of the companies, but their technicians were always polite and knowledgeable. Even when I had a problem with one company, they were very quick to resolve the problem. I've had warranties through two other companies and this one is every bit as good as one rated much higher and much, much better than the other which was also rated higher. Most of the "complaints" that I've read on here are the same as I've had with other companies - the warranties just don't cover everything you think they should. I think once people learn the limits of what home warranties offer, they will be more than pleased with this one. view less

I have been lied to and stolen by this company. Way to much to write here but 2 claims filed 2 claims denied. Both are covered as per CHW policies. I got a lot of semantic replies and interpretations of set policies. Lies told, words put in my mouth by "claim managers". I understand that they are doing their job as taught by CHW. Integrity is one of the most important assets a business could have but from what I have learned is CHW has none. Hundreds of dollars out of my pocket, only to have my claims denied. I was offered $ 100 "to make me feel better about the company" only to find out that CHW says it was to settle my a/c claim !! DECEPTION 101. I wonder how the claim and tech managers sleep at night knowing they helped CHW take money and provide nothing. I wish they could step into my shoes. Living on a small fixed stipend and having to pay for things I have not received. Step into my shoes and think about whether anything in your home would be approved. The answer is no. This company has displayed zero integrity and it appears their employees check their own integrity at the door. I hope that this e-mail is sent to the people that can actually make decisions and not just passed to the next "claims manager". The word that fits how I feel about this company DESPICABLE
R.D. Schlegel
680677398 view less

Had electrical issue with can lights not working in a bedroom. Their vendor said a "line trace" was required to fix the issue, not covered by warranty. Choice asked me to figure it out on my own and denied the claim. I sent another vendor. NO LINE TRACE WAS REQUIRED. It was a loose wire on one of the cans. They tightened it and sent me a bill for $142.50. This was something that normally would have been covered by the warranty contract, but Choice Warranty said that since "I decided" to move forward getting the problem fixed on my own (like they instructed), that they wouldn't cover it. Let's be clear... my choice was to find someone to fix the problem or be without lights. Not much of a choice. Because I had 13 homes with them, they eventually reimbursed, but a homeowner should never be out-of-pocket on a problem that should have been covered in the first place. view less

1st repair person took 72 hours and showed up on a Sunday night about 8:00 pm after 3 days of waiting. This problem was for a leaky 2 inch pipe on top of hot water heater.
After about an hour of him dealing with his children in tow and no tools he informed me he would return the next afternoon to repair.
I received call from Choice the next morning reporting that he said the entire unit needed to be replaced - I calmly at first - tried to explain to person on phone what the only issue was - she said sorry she must go with the repairman recommendations and the unit would not be covered.
I asked to speak to supervisor - she said she was a supervisor - after explaining that everyone works for someone I was finally put through to a manager - explained the situation- she agreed to send another repar service out - 48 hours later they showed - replaced 2 inches of the bad pIpe and were gone in 15 minutes. view less

72 hours to get the first repairman out here - finally showed at 8:00 PM on Sunday Night with children in tow and no tools: I had a leaky pipe leading into hot water heater: 2 inches of the pipe needed replace: insisted it was the entire unit: he left 1 hour later - kids fussy:
Next morning Choice Warranty company called and said I was not covered for new unit - told them I needed pipe - she said sorry she had to go with what repairman recommended - demanded to speak to supervisor- said she was - demanded to spew to her boss - finally was connected - that manager agreed to send another service out - took 48 hours to get here but only took them 15 minutes to repair the leaky pipe as I had reported. Duh view less

I JUST signed up and immediately I get an email to review (that's why only 2 stars for everything)?? How would I know? So far I don't love that I have had 3 emails sent to me within hours. I don't love that a guy tried calling me three times within an hour or two. The welcome call to verify my online order was just a sales call to lock me in for three years. So far very annoying! I hope they have great service and coverage when I need it and maybe my rating will improve. view less

I switched from HMS to Choice a little over a year ago. It was a huge mistake. I've had to make 2 claims since switching. The first one they wouldn't cover because "cracked porcelain is not a common issue for toilets" and the contractor they sent was very questionable. He made me feel very uncomfortable the entire time he was in my home and kept asking me to go to Morocco with him. When they assigned my most recent claim to a company, I googled them and could not find a website, listing on BBB, or license number anywhere on the internet. I called Choice and expressed my concern only to be told "We have a separate department that chooses our contractors. You cannot be transferred to them and I do not know how it works". They told me my case could be reassigned, or I could hire my own company and "hope" to get reimbursed. The second company they assigned to me is also not listed on the BBB website. I find it a little concerning that they are not willing to speak on the topic of choosing people to send into your home. I will definitely not renew. It's worth the money for the more expensive home warranty companies. At least HMS always sent reputable contract companies to do their work. view less