Choice Home Warranty

Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.8 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating

Write a honest review now !

Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
Total Reviews 2713
Years In Business 9
BBB Rating B-
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)

Call Now for a Quote
 (877) 758-4545

Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Hutchinson - KS 04-24-2017
David Worley , Hutchinson KS
Posted On 04/24/17
Review No. 109695
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very pleased with the company. Very fast response next day service. The service technician was very polite and efficient and we are very happy with this company highly recommend it if you are looking for insurance on your appliances or other things in your home
# 109695
Allen - TX 04-22-2017
Karen McNeely , Allen TX
Posted On 04/22/17
Review No. 109682
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The worst customer service I have ever dealt with. If it is a small claim, all is well. I had 3 different technicians come out over my A/C and it never worked. I had them come out again and they gave me the excuse that it was not covered because of a grounding issue. The tech was in my living room when I called and he said that was not what I submitted and went and resubmitted. The Tech said it was normal wear and tear...Choice said they would review it...Never called me back and I called them...Still same outcome. I cancelled my service with them and the man on the phone said why you still have a month and a half left and won't get a reimbursement? (His name was Russ) Very combative not good at working with a frustrated customer.

I said I would rather lose that time and money that do business with someone that has "LOST MY TRUST" through dishonesty.

Beware...people need a home warranty when the big stuff happens not the little stuff. I played by the rules, they did not.

An unhappy customer view less
The worst customer service I have ever dealt with. If it is a small claim, all is well. I had 3 different technicians come out over my A/C and it never worked. I had them come out again and they gave me the excuse that it was not covered because of a grounding issue. The tech was in my living room when I called and he said that was not what I submitted and went and resubmitted. The Tech said
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# 109682
Las Vegas - NV 04-21-2017
Silvia Brunn , Las Vegas NV
Posted On 04/21/17
Review No. 109650
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My claim was handled in a very timely manner ! Since it was my refrigerator that I had trouble with, they worked very hard to get it fixed ASAP and succeeded ! The technician (Daniel) knew right away what the problem was and go the part.Thank you Choice Home Warranty, you saved the day ( and a lot of my food) !
# 109650
Katy - TX 04-20-2017
James Healy , Katy TX
Posted On 04/20/17
Review No. 109626
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It took awhile to get someone on the phone, but after that, it was very fast. Had an apt the next morning. The guy showed up, tried to repair but had to replace. Again, it took him a long time to get someone on the phone, but they OK'd the replacement with no issues. Then the work was done quickly and efficiently. Happy with my Choice of the company at this time.
# 109626
Auburn - AL 04-19-2017
Robert A Goodman , Auburn AL
Posted On 04/19/17
Review No. 109591
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Long Refrigeration Service, LLC was assigned to repair my heat pump. The company was quick to respond to my call for help. The technician was courteous and knowledgeable. He took time to explain the problem and what might help prevent future failure. Very highly recommended!
# 109591
Crowley - TX 04-19-2017
Jose L Morales Castro , Crowley TX
Posted On 04/19/17
Review No. 109580
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I just made my first claim on Saturday night the representative was courteous and by Monday the repair guy was fixing my a/c. I would highly recommend this company to anyone.
# 109580
Gainesville - GA 04-17-2017
Scott P , Gainesville GA
Posted On 04/17/17
Review No. 109551
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My gas cooktop was not working properly. Choice assigned a technician and I had a contractor assigned and an appointment scheduled within 24 hours. The technician arrived on time and quickly diagnosed the issue. I was very impressed with the service from Choice and the technician that arrived. Great experience!
# 109551
bayside - NY 04-15-2017
renee wagner , bayside NY
Posted On 04/15/17
Review No. 109546
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This is my first experience with CHW and I was a bit leery at first. Happily, I must say the experience was more than I had hoped for. The repair technician responded promptly to my service request. Also, as of now the items repaired seem to be A-OK.
Thankfully, the negative reviews that had me so concerned seem to not have applied in my case. I hope this positive relationship shall continue should I require their assistance in the future! view less
This is my first experience with CHW and I was a bit leery at first. Happily, I must say the experience was more than I had hoped for. The repair technician responded promptly to my service request. Also, as of now the items repaired seem to be A-OK.
Thankfully, the negative reviews that had me so concerned seem to not have applied in my case. I hope this positive relationship
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# 109546
Weatherford - OK 04-15-2017
John Woods , Weatherford OK
Posted On 04/15/17
Review No. 109542
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I called in about 9am--customer service was outstanding--the service team took over and had a top notch repairman here at this remote location by 1:30 pm. I am amazed at the quality and timeliness of the service. definitely will spread the good word about CHOICE. Wish I could say the same about this rating experience--entered my info, did the rating, then was forded to re-enter my info--ridiculous!!!! Your repair service is outstanding, but this process is outrageous in a negative sense--get a decent programmer!! view less
I called in about 9am--customer service was outstanding--the service team took over and had a top notch repairman here at this remote location by 1:30 pm. I am amazed at the quality and timeliness of the service. definitely will spread the good word about CHOICE. Wish I could say the same about this rating experience--entered my info, did the rating, then was forded to re-enter my
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# 109542
Fort Walton Beach - FL 04-14-2017
Aldean Duncan , Fort Walton Beach FL
Posted On 04/14/17
Review No. 109532
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The Repair service is a 3 star due to one refrigerator claim that has been going on for about 2 years and have to this day have not been repaired. It appears that the claim is reissued as a new claim number even if it was not repaired in the previous claim number.Overall choice have been great at servicing most claims submitted and I am mostly satisfied with there service.
# 109532
Clarkdale - AZ 04-12-2017
Meghan Keller , Clarkdale AZ
Posted On 04/12/17
Review No. 109506
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible! DO NOT USE!!! These people have the worst service i have ever used. The worst Customer Support in the world! They dont cover any repairs that actually cost money. They make up a reason why its not covered even when the repair man says it should be covered! My Wife is a real estate agent and we will never recommend this company to anyone.
# 109506
NACOGDOCHES - TX 04-12-2017
JAMES WALSTON , NACOGDOCHES TX
Posted On 04/12/17
Review No. 109500
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BUYER BEWARE!! After reading the reviews I thought to myself maybe these are the people that want something that the program would never allow for. I now understand why they were complaining and very unhappy with this company. Do yourself a favor and read this review and choose to pass on this company. Their prices are very competitive and coverage is offered where other companies don't. There is a reason for this.

1. They will almost always tell you there is not an available technician and will tell you to find your own technician. Once you find a technician and they find out its a home warranty claim they can't leave your home quick enough. Why, they put the technician through the ringer to find out if its a covered claim through paperwork and other requirements which they are not interested in doing. It simply is not worth their time and is why they are not signed up with this company to be a claims technician with them. If you pay the technician in advance CHW will not reimburse because you didn't follow the proper steps.

2. They only replace appliances with what they call builders grade appliances. For example, I had a $534 replacement cost on exact model dishwasher which was GE appliance. They offered me a $269 Hotpoint dishwasher or $250 toward buying my own. They don't ask you when you are buying the warranty if you have nice quality appliances or cheap appliances. It simply states that they will replace appliances.

After closely and carefully reading my contract which I thought I had done, most of this is there. Most people would not choose this company if they requested an example contract prior. With that said they would tell you to go ahead and pay and cancel if you want. Be carefull with this because I tried to cancel and they only offered me half of my money back after only having this contract 2 months of the 14 I signed up on. view less
BUYER BEWARE!! After reading the reviews I thought to myself maybe these are the people that want something that the program would never allow for. I now understand why they were complaining and very unhappy with this company. Do yourself a favor and read this review and choose to pass on this company. Their prices are very competitive and coverage is offered where other companies don't.
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# 109500
Las Vegas - NV 04-10-2017
Ma gIna Glac , Las Vegas NV
Posted On 04/10/17
Review No. 109457
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Someone from Choice home warranty representative recommended that I get 3 year warranty from them 2 years ago & paid moret han $1000.I claimed for my swimmimg pool last year,told not covered.Today,I claimed for my garbage disposal and told me,someone is coming.Then ,I'm claiming for my refrigerator also that's leaking and was told,it's not covered.I never get anything done with choice home warranty.I'll never get their warranty from them again.I spoke to Michael,hhe just gave me a hard time and didn't help me. view less
Someone from Choice home warranty representative recommended that I get 3 year warranty from them 2 years ago & paid moret han $1000.I claimed for my swimmimg pool last year,told not covered.Today,I claimed for my garbage disposal and told me,someone is coming.Then ,I'm claiming for my refrigerator also that's leaking and was told,it's not covered.I never get anything done with choice home
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# 109457
Rocky Hill - CT 04-10-2017
Bridget Matero , Rocky Hill CT
Posted On 04/10/17
Review No. 109456
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Buyer Beware. Very, very misleading! Please read limits of liability and any exclusions carefully with someone who is well versed on appliances and systems before purchasing. Also please refer to BBB.org where in there was a government action and in July 2015 Choice Home Warranty, has agreed to pay the State $779,913.93 including consumer restitution; revise its business practice etc.

I had to give the 1 star minimum for the post, otherwise it would be zero.

CHW is NOT A comprehensive warranty product that provides peace of mind coverage. I paid $1975.00 for 5 years of their so-called comprehensive warranty coverage based on false advertisement, blatant lies and misrepresentation of coverage.

Basically they find ways to deny claims using things like rust or corrosion which is very common on appliances/systems that are aged or have leaks or are exposed to water. They also can deny claims for improper or failure to comply with manufacturer recommended services which you may be required to prove 100% compliance. (So if the manufacturer suggests flushing or changing a filter every 6 months and you can't prove that was performed at 6 months, they deny coverage). These are just two of the many ways they wiggle out of covering repairs.

Please see #8 of F. LIMITATIONS OF LIABILITY listed below. Basically it provides them with many, many outs. (This is just One of the many exclusions).
We are not liable for repair of conditions caused by chemical or sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of God, or failure due to excessive or inadequate water pressure.

Note:
They denied coverage more than once. Their explanation and remediation efforts are deplorable and NOT customer centric at all. view less
Buyer Beware. Very, very misleading! Please read limits of liability and any exclusions carefully with someone who is well versed on appliances and systems before purchasing. Also please refer to BBB.org where in there was a government action and in July 2015 Choice Home Warranty, has agreed to pay the State $779,913.93 including consumer restitution; revise its business practice etc.
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# 109456
Phoenix - AZ 04-09-2017
Jeff Thompson , Phoenix AZ
Posted On 04/09/17
Review No. 109426
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
An online form makes it easy to file a claim. The service company quickly calls me to schedule an appointment. An expert technician arrives to solve the issue professionally. A great experience!
# 109426
Houston - TX 04-08-2017
Martina Samuels , Houston TX
Posted On 04/08/17
Review No. 109423
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I called for service and within 48 hours my claim was taken and my plumbing problem was solved! All for tbe low price of my $45. deductible. The plumber was professional, and on time. Totallt satisfied.
# 109423
Georgetown - CT 04-05-2017
Tori , Georgetown CT
Posted On 04/05/17
Review No. 109368
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My dishwasher broke and this is the first time in 2 years that a good technician came. Unfortunately the dishwasher was quite old and the parts are no longer available, so they would not replace the item (note clause F9). However, they did offer to pay $150 which would have been the average cost of such a repair. I had to pay the $45 service fee which meant the coverage was really only $105. I have one year left on this warranty and I will absolutely not renew it. There are so many exceptions and "yes.. buts" that you are very lucky if you get a repair done. I had American Home Shield before and yes they were a bit more expensive, but I never had a bad technician and the repair was always done with only the service fee. Even, when the furnace guy came out at 11:00 at night, it was completely covered. I will go back to AHS because I guess it is true that you get what you pay for. CHW was really cheap but it rarely covers anything. view less
My dishwasher broke and this is the first time in 2 years that a good technician came. Unfortunately the dishwasher was quite old and the parts are no longer available, so they would not replace the item (note clause F9). However, they did offer to pay $150 which would have been the average cost of such a repair. I had to pay the $45 service fee which meant the coverage was really only
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# 109368
Odem - TX 04-05-2017
Tony , Odem TX
Posted On 04/05/17
Review No. 109348
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Filed a claim for my a/c unit. I was contacted within 24 hrs and given the name of the service contractor. Set up a time for them to do the work. They showed up exactly when they said they would and immediately diagnosed the problem and made the necessary repairs. I was absolutely satisfied with my 1st claim with Choice and the contractor that made the repairs.
# 109348
Potomac - MD 03-29-2017
Richard , Potomac MD
Posted On 03/29/17
Review No. 109281
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Courteous service. Fast response. The beauty thing is that Choice Home Warranty allow the customer to file a claim online and check the claim status online as well. Any issues with service are immediately taken care of. Highly recommend.
# 109281
Houston - TX 03-29-2017
Courtney , Houston TX
Posted On 03/29/17
Review No. 109280
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Choice Home Warranty is the worst home warranty company EVER! I switched from First American Home Warranty in 2015 and I should have never done that. I called Choice after my air conditioning wouldn't cool my house. The technician came out and said that the evaporator coil had a leak and needed to be replaced. The warranty company said they would not cover it cause it was corroded; however, that is due to normal wear and tear of the air conditioning unit. DO NOT BUY!!! Spend the little bit more money and get a good warranty company. I had two issues with my air conditioner with First American Home Warranty and they came out and repaired with no problem and were quick with the repairs. view less
Choice Home Warranty is the worst home warranty company EVER! I switched from First American Home Warranty in 2015 and I should have never done that. I called Choice after my air conditioning wouldn't cool my house. The technician came out and said that the evaporator coil had a leak and needed to be replaced. The warranty company said they would not cover it cause it was corroded;
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# 109280
Columbus - GA 03-28-2017
Melissa , Columbus GA
Posted On 03/28/17
Review No. 109263
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
My Choice Home Warranty has given me peace of mind as a first time home owner. I have used the service twice. Each time the service was prompt and efficient. Choice Warranty takes the stress out of choosing and working directly with repair companies. It's an awesome service and I recommend it to all of my friends and family.
# 109263
Austin - TX 03-28-2017
Leah , Austin TX
Posted On 03/28/17
Review No. 109254
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have an AC issue. The initial technician came out within 24 hours, so I guess that was good, but everything that happened after that went downhill. The technician that came out really just wanted to sell us a new system. He never even opened it up to see what the issue was and just said it was rust. He wanted to charge us $5900, which eventually made it down to $2600. We can't afford a new system right now and the truth was there is a leak that needs to be fixed and there was zero rust which he would have known had he actually bothered to open it up and look. So we had a 2nd technician come out and he verified no rust and the leak. Once that was confirmed, they said they would fix the leak, but would not cover the Freon. How does that make sense? It doesn't work without the Freon and you are fixing the leak which wasn't caused by rust, so the Freon should also be covered. The other issue was the blower, which they were not going to cover unless we sent them a picture showing the shape it was in. It is in great shape, again no rust or corrosion. We sent the picture verifying this. The latest reason they don't want to cover this part is they said it hadn't received regular maintenance. This is not a part that receives or requires regular maintenance, which the technician verified. The technician verified no rust, no corrosion and that the blower stopped working as natural wear and tear. This is simply a company who is trying every reason in the book to not cover what needs to be done to get the air working again. We are now a week without air. There is so much more I could add, but will leave it at this. They have been horrible, very different than the last Home Warranty Company we had (Old Republic) who was fantastic and pleasant to work with. We had a claim with them and it was fixed the next day. We will not be renewing with this company and will go back to the company we trust not to scam us and are DONE with Choice. Do not use them if you want a hassle free company to work with. Reading other reviews, it now seems this is typical for them. view less
We have an AC issue. The initial technician came out within 24 hours, so I guess that was good, but everything that happened after that went downhill. The technician that came out really just wanted to sell us a new system. He never even opened it up to see what the issue was and just said it was rust. He wanted to charge us $5900, which eventually made it down to $2600. We can't afford a new
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# 109254
Charleston - SC 03-17-2017
Greg Smith , Charleston SC
Posted On 03/17/17
Review No. 109124
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I switched from American Home Shield to Choice Home Warranty a couple of years ago. HORRIBLE mistake! On my first (and only) claim they tried to completely rip me off. The compressor went out in my refrigerator, which the technician confirmed. When Choice called me, they said that the "primary" failure was a condenser motor ($100 repair) and that the compressor was a "secondary" failure, which they don't cover. The technician never mentioned anything about a condenser motor. Their solution was to come repair the little condenser motor and leave the compressor to me to repair on my own dime. NEVER use this company!! They will always find a minor issue and label it the "primary" failure to avoid paying for any expensive repairs. HORRIBLE customer service as well...Don't be fooled by the cheap price...it is NOT worth it.

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I switched from American Home Shield to Choice Home Warranty a couple of years ago. HORRIBLE mistake! On my first (and only) claim they tried to completely rip me off. The compressor went out in my refrigerator, which the technician confirmed. When Choice called me, they said that the "primary" failure was a condenser motor ($100 repair) and that the compressor was a "secondary" failure, which
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# 109124
WestPalmBeach - FL 03-17-2017
YantraAir , WestPalmBeach FL
Posted On 03/17/17
Review No. 109117
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I called in my problem about 1:30am. They took all my information about my heating problem and then sent me an email to contact Yantra heating and make an appointment. I called the company at 7:00am and they were here at 1:30pm the same day and had my heating system up and running within 45 minutes. That was good. I thought they should have run new wires to the thermostat because this is the second time they have been repaired by CHW. I can't run the fan by itself because they used the fan wire to fix the heating contact. But again the service was timely and I have heat and AC. I am satisfied. view less
I called in my problem about 1:30am. They took all my information about my heating problem and then sent me an email to contact Yantra heating and make an appointment. I called the company at 7:00am and they were here at 1:30pm the same day and had my heating system up and running within 45 minutes. That was good. I thought they should have run new wires to the thermostat because this is
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# 109117
VanWert - OH 03-15-2017
Josh , VanWert OH
Posted On 03/15/17
Review No. 109086
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called CHW about my furnace not working correctly. They tell me they will not fix the issue because it was pre existing that the heat exchanger was cracked. Now this furnace worked just fine now for years up until last week. Now I am a blacksmith, I work with metal all day long so I understand how this happened however they cannot say that they won't replace it because was pre existing it worked 100 percent efficienct until last week. Thiswhole company is a nothing but manipulation and telling you that they have u a peace of mind but all they really do is cause for a head ache. Never would I recommend these conniving thieves to anyone! view less
Called CHW about my furnace not working correctly. They tell me they will not fix the issue because it was pre existing that the heat exchanger was cracked. Now this furnace worked just fine now for years up until last week. Now I am a blacksmith, I work with metal all day long so I understand how this happened however they cannot say that they won't replace it because was pre existing it
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# 109086
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