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Choice Home Warranty

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Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty

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877-758-4545

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
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1090 King Georges Post Rd, Edison, NJ 08837 AL, AK, AZ, AR, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
877-758-4545 $370 - $450
Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Selected States Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming
Years In Business 10
Total Reviews 3542
Complaint Resolution Yes
BBB Rating C+
Executive Profiles Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director
No. of Employees 51-200
Headquarters Edison, NJ
Address 1090 King Georges Post Rd, Edison, NJ 08837
Alias Choice, Home Warranty Administrators

Write an honest review now !

Get Affordable Home Warranty
Protect Yourself on a Budget

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877-758-4545

Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Milwaukee - WI 04-19-2018
wendy michel Milwaukee WI
Posted On 04/19/18
Review No. 125366
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called to find out how this worked,and the person who answered was rude and pushy. I actually hung up because he did not listen to what I was saying just kept asking for my credit card. I am hoping your service is better than the people you have answering the phone.
# 125366
Affton - MO 04-14-2018
Anita Jackson Affton MO
Posted On 04/14/18
Review No. 125182
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far, so good. My washer stopped spinning. CHW hires 1st Choice Appliance Repair. The app't was set and i had to change it. Oscar is the repairman's name and he is excellent. He figured out the problem with my washer in about 5 minutes, had it authorized by CHW and within less than an hour, my washer was fixed. Oscar was very professional and personable and obviously knows what he is doing because my washer works fine now, so CHW made a good choice in deciding which appliance business would render this service. Everything is going smoothly so far, so thanks to CHW as well as 1st Choice Appliance Repair. view less
So far, so good. My washer stopped spinning. CHW hires 1st Choice Appliance Repair. The app't was set and i had to change it. Oscar is the repairman's name and he is excellent. He figured out the problem with my washer in about 5 minutes, had it authorized by CHW and within less than an hour, my washer was fixed. Oscar was very professional and personable and obviously knows what he is
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# 125182
Cocoa Beach - FL 04-11-2018
Andrew McGarry Cocoa Beach FL
Posted On 04/11/18
Review No. 125078
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had the fortune of having C-Force, LLC of Palm Bay, FL respond to each of my two most recent claims. Roberto Cantos is extremely knowledgeable in both pool pump and A/C repair. He wastes no time in diagnosing the problem and his solution path is logically sound. He works very efficiently and is a very punctual individual.
# 125078
Castle Rock - CO 04-07-2018
Tom Lyle Castle Rock CO
Posted On 04/07/18
Review No. 124880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When our dishwasher went out, I called and they set up a technician. They never came, so called for another....technician couldn’t come for 7 days. That won’t work, so I called a technician myself and set up an appointment. They came, fixed the dishwasher, then we set up a reimbursement with Choice....easy process....am satisfied
# 124880
BULLHEAD CITY - AZ 04-05-2018
Denice B BULLHEAD CITY AZ
Posted On 04/05/18
Review No. 124821
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First time purchasing a home warranty and was very pleased with the rep "Anthony". He took the time to explain everything to me , helping me to choose the right plan for me. No pressure sales. After reading all the reviews, I'm sure I made the right choice with CHOICE Home Warranty
# 124821
Austin - TX 04-05-2018
Barbara Curd Austin TX
Posted On 04/05/18
Review No. 124799
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Wow, if I knew how easy it was to file a claim and have a matter resolved, I would have purchased a home extended warranty from Choice Home Warranty a long time ago. I filed the claim online, within an hour I received a response with an appointment time. Magnum Plumbing was out the next day, showed up early and quickly replaced my garbage disposal. Fast, easy, efficient! I will always recommend Choice Home Warranty. They get a A+++ rating! view less
Wow, if I knew how easy it was to file a claim and have a matter resolved, I would have purchased a home extended warranty from Choice Home Warranty a long time ago. I filed the claim online, within an hour I received a response with an appointment time. Magnum Plumbing was out the next day, showed up early and quickly replaced my garbage disposal. Fast, easy, efficient! I will always
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# 124799
Weatheford - TX 04-04-2018
Jill Weatheford TX
Posted On 04/04/18
Review No. 124748
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have only had a home warranty through this company for a few months. I've had to call them twice for repairs and they set me up with companies promptly. I hadn't heard of the companies, but their technicians were always polite and knowledgeable. Even when I had a problem with one company, they were very quick to resolve the problem. I've had warranties through two other companies and this one is every bit as good as one rated much higher and much, much better than the other which was also rated higher. Most of the "complaints" that I've read on here are the same as I've had with other companies - the warranties just don't cover everything you think they should. I think once people learn the limits of what home warranties offer, they will be more than pleased with this one. view less
I have only had a home warranty through this company for a few months. I've had to call them twice for repairs and they set me up with companies promptly. I hadn't heard of the companies, but their technicians were always polite and knowledgeable. Even when I had a problem with one company, they were very quick to resolve the problem. I've had warranties through two other companies and this
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# 124748
Palm Harbor - FL 04-03-2018
Roseanna Hardy Palm Harbor FL
Posted On 04/03/18
Review No. 124691
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was getting married and a week before the hot water heater went out, I called and they set me up with a vendor, I called to see if I could get the repair done 2 days earlier than scheduled due to the circumstances, and they gladly obliged!!!! I was very happy with the Plumber they sent out!!!
# 124691
Naples - FL 03-31-2018
Richard Villeneuve Naples FL
Posted On 03/31/18
Review No. 124598
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was skeptical at first after I purchased my warranty, but after two service calls and quick repairs to my A/C and my clothes dryer all I had to pay for was my service call. Will definitely renew when my warranty is up for renewal.
# 124598
Jacksonville - FL 03-31-2018
Ross Schlegel Jacksonville FL
Posted On 03/31/18
Review No. 124594
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been lied to and stolen by this company. Way to much to write here but 2 claims filed 2 claims denied. Both are covered as per CHW policies. I got a lot of semantic replies and interpretations of set policies. Lies told, words put in my mouth by "claim managers". I understand that they are doing their job as taught by CHW. Integrity is one of the most important assets a business could have but from what I have learned is CHW has none. Hundreds of dollars out of my pocket, only to have my claims denied. I was offered $ 100 "to make me feel better about the company" only to find out that CHW says it was to settle my a/c claim !! DECEPTION 101. I wonder how the claim and tech managers sleep at night knowing they helped CHW take money and provide nothing. I wish they could step into my shoes. Living on a small fixed stipend and having to pay for things I have not received. Step into my shoes and think about whether anything in your home would be approved. The answer is no. This company has displayed zero integrity and it appears their employees check their own integrity at the door. I hope that this e-mail is sent to the people that can actually make decisions and not just passed to the next "claims manager". The word that fits how I feel about this company DESPICABLE
R.D. Schlegel
680677398 view less
I have been lied to and stolen by this company. Way to much to write here but 2 claims filed 2 claims denied. Both are covered as per CHW policies. I got a lot of semantic replies and interpretations of set policies. Lies told, words put in my mouth by "claim managers". I understand that they are doing their job as taught by CHW. Integrity is one of the most important assets a business could
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# 124594
Memphis - TN 03-30-2018
Irma Dunivan Memphis TN
Posted On 03/30/18
Review No. 124525
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience with your technician,Was very great he came right in and did his job,and solve the problem.Thank you so much
# 124525
Midlothian - VA 03-29-2018
Sara Rowekamp Midlothian VA
Posted On 03/29/18
Review No. 124507
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This company offers plans with affordable coverage. They have worked with us very well when we had any questions. I feel that they provide excellent value and peace of mind.
# 124507
Litchfield park - AZ 03-28-2018
Revis underwood Litchfield park AZ
Posted On 03/28/18
Review No. 124441
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Awesome repairman. Said and did come back as promised and performed outstanding and quickly.
# 124441
Garland - TX 03-28-2018
Larry S Kleckner Garland TX
Posted On 03/28/18
Review No. 124410
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a water leak in my washing machine. Emailed Home Warranty and received a reply from them within several hours with the name and date of service of the repairman. He showed up as scheduled and fixed the problem. He was very professional. Great experience !
# 124410
Lakewod - NJ 03-23-2018
Willie Smalling Lakewod NJ
Posted On 03/23/18
Review No. 124226
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had Choice Home Warranty for approximately 3 years . On my home in Alabama.and had to use them for repair to my gas stove. The customer service and on site repairman were excellent. I purchased the warranty again on the house that I recently purchased in New Jersey.
# 124226
Charlotte - NC 03-21-2018
Mike Charlotte NC
Posted On 03/21/18
Review No. 124134
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I JUST signed up and immediately I get an email to review (that's why only 2 stars for everything)?? How would I know? So far I don't love that I have had 3 emails sent to me within hours. I don't love that a guy tried calling me three times within an hour or two. The welcome call to verify my online order was just a sales call to lock me in for three years. So far very annoying! I hope they have great service and coverage when I need it and maybe my rating will improve. view less
I JUST signed up and immediately I get an email to review (that's why only 2 stars for everything)?? How would I know? So far I don't love that I have had 3 emails sent to me within hours. I don't love that a guy tried calling me three times within an hour or two. The welcome call to verify my online order was just a sales call to lock me in for three years. So far very annoying! I hope
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# 124134
Highlands Ranch - CO 03-21-2018
Ali Eftekhari Highlands Ranch CO
Posted On 03/21/18
Review No. 124131
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Courteous agents and get someone out as quickly as possible.
# 124131
Forney - TX 03-21-2018
Donna Russell Forney TX
Posted On 03/21/18
Review No. 124120
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Ron was very respectful let me know what was going on with my stove. Very friendly, and knowledgeable..
# 124120
Cypress - TX 03-20-2018
mohan palla Cypress TX
Posted On 03/20/18
Review No. 124093
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Many of the home repairs are not covered. Please be aware that, during enrollment time, these things wont be revealed. Sales representative will tell all items will be covered for the repairs and have peace of mind. I am putting this statement based on my last two incidents experience. Please note CHW (choice) will attempt to do low cost repairs and anything expensive, they will not do it and those items are part of exclusion list under service agreement. This is not case of other home warranty companies. I realized it lately. Unfortunately I took 5 years contract thinking i got for lesser price but now i am hiring outside technician to fix things for uncovered items. Don't be fooled for low service and contract fee. To have peace of mind, stay away from choice home warranty.
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Many of the home repairs are not covered. Please be aware that, during enrollment time, these things wont be revealed. Sales representative will tell all items will be covered for the repairs and have peace of mind. I am putting this statement based on my last two incidents experience. Please note CHW (choice) will attempt to do low cost repairs and anything expensive, they will not do it and
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# 124093
Dayton - OH 03-19-2018
Lesa Hetletvedt Dayton OH
Posted On 03/19/18
Review No. 124024
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I couldn't be happier that sign up just in time and believe me it paid off. I would recommend it to any home owners!
# 124024
OFallon - MO 03-19-2018
PaulGoforth OFallon MO
Posted On 03/19/18
Review No. 123998
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have 5 claims I have turned in since Sept. Only 2 of the 5 did they cover. They denied ice maker on refrigerator, part for dish washer and light kit attached to ceiling fan. My contract says I have coverage on refrigerator, I have coverage on dishwasher and ceiling fan, but not the parts that break. I would be better off if the whole appliance broke and then would be covered. I have a 3 yr. contract which I am on my 3rd year and paid over a $1000 for this crappy contract. I will not renew when it expires view less
I have 5 claims I have turned in since Sept. Only 2 of the 5 did they cover. They denied ice maker on refrigerator, part for dish washer and light kit attached to ceiling fan. My contract says I have coverage on refrigerator, I have coverage on dishwasher and ceiling fan, but not the parts that break. I would be better off if the whole appliance broke and then would be covered. I have a 3 yr.
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# 123998
Saint Albans - MO 03-19-2018
Joyce Wojtowicz Saint Albans MO
Posted On 03/19/18
Review No. 123984
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Technician did a great job and was very professional.
# 123984
Dallas - TX 03-19-2018
Karen Alexander Dallas TX
Posted On 03/19/18
Review No. 123979
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible warrant company. They never want to replace anything over $100. I had a leaking hot water heater and they sent someone out to look at it and he did a quick fix on it, now 2 months later water is all over my wall and garage, but now all of sudden they don't fix hot water heat leaks. How convenient! Oh and they asked me when I put in the claim has Choice repaired the item before and I replied yes, so they declined to send someone out until I called back raising hell, so don't waist your money obtaining a warrant from this company, you are better off saving the money for the repair itself. I am through with these ripe off warrant companies, this is the second one I have had and they don't want to fix anything and Choice has been the worst!!!

By the way they weren't even professional enough to call and tell me they denied the claim. I was sitting here waiting for a confirmation and never received anything, so I decided to call back and that is when I found out it was denied, they had no plans to send anyone out to even look at the hot water heater; which they repaired 2 months ago. I took off work and was just sitting here, so now I have to miss another day of work to have someone come out so they can get my $45 again for the same repair they did 2 months ago that has failed. view less
Horrible warrant company. They never want to replace anything over $100. I had a leaking hot water heater and they sent someone out to look at it and he did a quick fix on it, now 2 months later water is all over my wall and garage, but now all of sudden they don't fix hot water heat leaks. How convenient! Oh and they asked me when I put in the claim has Choice repaired the item before and I
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# 123979
Pinellas Park - FL 03-16-2018
Kathy Holmes Pinellas Park FL
Posted On 03/16/18
Review No. 123920
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Quick repair (replacement) for garbage disposal. Had to reschedule because repair man had my wrong phone number.
# 123920
Odessa - FL 03-14-2018
Teresa D Knisley Odessa FL
Posted On 03/14/18
Review No. 123781
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My experience with Choice Home Warrenty has been deplorable. I have had 1 claim with Choice for now 4 months, with 3 or 4 services companies coming out to fix our microwave, and the microwave is still not fixed. They come out, order a part, and then refuse to come back for the final repair. Each company has stated that Choice will not pay them, so they will not come back! Choice finally said they would send us a check so WE could find someone to fix it, WE have not received our check either. Additionally, when we called about the check, the amount we were told they were sending had been reduced. But, as I mentioned, we have not received anything. With all of this, I also left a message with the "client advocate" for Choice. I believe her name is Tracey, I also never heard from her. Perhaps I will now. We were also told by Choice that, should we have another service call, it would be free. Conveniently, those notes were never saved, because now that my dishwasher has an issue, they can't seem to find them. The rep then had the audacity to ask if we would renew our policy. That conversation did not go well. This will be going to the Better Business Bureau as well.
Teresa K. Odessa, FL view less
My experience with Choice Home Warrenty has been deplorable. I have had 1 claim with Choice for now 4 months, with 3 or 4 services companies coming out to fix our microwave, and the microwave is still not fixed. They come out, order a part, and then refuse to come back for the final repair. Each company has stated that Choice will not pay them, so they will not come back! Choice finally said
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# 123781
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