×

Choice Home Warranty

Hey, are you researching
Choice Home Warranty?

Get an accurate quote for free.

Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty

Call Now for a Quote
877-758-4545

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Get Affordable Home Warranty
Protect Yourself on a Budget

Write an honest review now !

1090 King Georges Post Rd, Edison, NJ 08837 AL, AK, AZ, AR, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
877-758-4545 $370 - $450
Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Selected States Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming
Years In Business 10
Total Reviews 3560
Complaint Resolution Yes
BBB Rating C+
Executive Profiles Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director
No. of Employees 51-200
Headquarters Edison, NJ
Address 1090 King Georges Post Rd, Edison, NJ 08837
Alias Choice, Home Warranty Administrators

Write an honest review now !

Get Affordable Home Warranty
Protect Yourself on a Budget

Call Now for a Quote
877-758-4545

Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Jacksonville - FL 04-22-2018
B G Howard Jacksonville FL
Posted On 04/22/18
Review No. 125434
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
A service call was scheduled for the next day after contacting CHW and the technician, Mr. Bob with Boston Bob, arrived as appointed. He was courteous and very professional while performing the diagnosis. Our garbage disposal replacement was approved and Mr. Bob had everything changed out to allow our kitchen back in service before dinner.
# 125434
Surprise - AZ 04-21-2018
Mike morris Surprise AZ
Posted On 04/21/18
Review No. 125425
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst warranty company yet. Told me I was to pay my regular deductible for a claim only to find they had changed their mind after the work was done! Terribly dishonest and sneaky!
# 125425
San Antonio - TX 04-20-2018
Carlos Lujan San Antonio TX
Posted On 04/20/18
Review No. 125387
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Mr Ron Was on time very pleasant and knowledgeable. This is a Wowwww. Time Outstanding Service
I have children and teenagers in the house. So. Hot water is a must. Thanks
# 125387
Milwaukee - WI 04-19-2018
wendy michel Milwaukee WI
Posted On 04/19/18
Review No. 125366
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called to find out how this worked,and the person who answered was rude and pushy. I actually hung up because he did not listen to what I was saying just kept asking for my credit card. I am hoping your service is better than the people you have answering the phone.
# 125366
Affton - MO 04-14-2018
Anita Jackson Affton MO
Posted On 04/14/18
Review No. 125182
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far, so good. My washer stopped spinning. CHW hires 1st Choice Appliance Repair. The app't was set and i had to change it. Oscar is the repairman's name and he is excellent. He figured out the problem with my washer in about 5 minutes, had it authorized by CHW and within less than an hour, my washer was fixed. Oscar was very professional and personable and obviously knows what he is doing because my washer works fine now, so CHW made a good choice in deciding which appliance business would render this service. Everything is going smoothly so far, so thanks to CHW as well as 1st Choice Appliance Repair. view less
So far, so good. My washer stopped spinning. CHW hires 1st Choice Appliance Repair. The app't was set and i had to change it. Oscar is the repairman's name and he is excellent. He figured out the problem with my washer in about 5 minutes, had it authorized by CHW and within less than an hour, my washer was fixed. Oscar was very professional and personable and obviously knows what he is
... view more
# 125182
Cocoa Beach - FL 04-11-2018
Andrew McGarry Cocoa Beach FL
Posted On 04/11/18
Review No. 125078
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had the fortune of having C-Force, LLC of Palm Bay, FL respond to each of my two most recent claims. Roberto Cantos is extremely knowledgeable in both pool pump and A/C repair. He wastes no time in diagnosing the problem and his solution path is logically sound. He works very efficiently and is a very punctual individual.
# 125078
Castle Rock - CO 04-07-2018
Tom Lyle Castle Rock CO
Posted On 04/07/18
Review No. 124880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When our dishwasher went out, I called and they set up a technician. They never came, so called for another....technician couldn’t come for 7 days. That won’t work, so I called a technician myself and set up an appointment. They came, fixed the dishwasher, then we set up a reimbursement with Choice....easy process....am satisfied
# 124880
BULLHEAD CITY - AZ 04-05-2018
Denice B BULLHEAD CITY AZ
Posted On 04/05/18
Review No. 124821
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
First time purchasing a home warranty and was very pleased with the rep "Anthony". He took the time to explain everything to me , helping me to choose the right plan for me. No pressure sales. After reading all the reviews, I'm sure I made the right choice with CHOICE Home Warranty
# 124821
Austin - TX 04-05-2018
Barbara Curd Austin TX
Posted On 04/05/18
Review No. 124799
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Wow, if I knew how easy it was to file a claim and have a matter resolved, I would have purchased a home extended warranty from Choice Home Warranty a long time ago. I filed the claim online, within an hour I received a response with an appointment time. Magnum Plumbing was out the next day, showed up early and quickly replaced my garbage disposal. Fast, easy, efficient! I will always recommend Choice Home Warranty. They get a A+++ rating! view less
Wow, if I knew how easy it was to file a claim and have a matter resolved, I would have purchased a home extended warranty from Choice Home Warranty a long time ago. I filed the claim online, within an hour I received a response with an appointment time. Magnum Plumbing was out the next day, showed up early and quickly replaced my garbage disposal. Fast, easy, efficient! I will always
... view more
# 124799
Weatheford - TX 04-04-2018
Jill Weatheford TX
Posted On 04/04/18
Review No. 124748
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have only had a home warranty through this company for a few months. I've had to call them twice for repairs and they set me up with companies promptly. I hadn't heard of the companies, but their technicians were always polite and knowledgeable. Even when I had a problem with one company, they were very quick to resolve the problem. I've had warranties through two other companies and this one is every bit as good as one rated much higher and much, much better than the other which was also rated higher. Most of the "complaints" that I've read on here are the same as I've had with other companies - the warranties just don't cover everything you think they should. I think once people learn the limits of what home warranties offer, they will be more than pleased with this one. view less
I have only had a home warranty through this company for a few months. I've had to call them twice for repairs and they set me up with companies promptly. I hadn't heard of the companies, but their technicians were always polite and knowledgeable. Even when I had a problem with one company, they were very quick to resolve the problem. I've had warranties through two other companies and this
... view more
# 124748
Palm Harbor - FL 04-03-2018
Roseanna Hardy Palm Harbor FL
Posted On 04/03/18
Review No. 124691
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was getting married and a week before the hot water heater went out, I called and they set me up with a vendor, I called to see if I could get the repair done 2 days earlier than scheduled due to the circumstances, and they gladly obliged!!!! I was very happy with the Plumber they sent out!!!
# 124691
Naples - FL 03-31-2018
Richard Villeneuve Naples FL
Posted On 03/31/18
Review No. 124598
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was skeptical at first after I purchased my warranty, but after two service calls and quick repairs to my A/C and my clothes dryer all I had to pay for was my service call. Will definitely renew when my warranty is up for renewal.
# 124598
Jacksonville - FL 03-31-2018
Ross Schlegel Jacksonville FL
Posted On 03/31/18
Review No. 124594
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been lied to and stolen by this company. Way to much to write here but 2 claims filed 2 claims denied. Both are covered as per CHW policies. I got a lot of semantic replies and interpretations of set policies. Lies told, words put in my mouth by "claim managers". I understand that they are doing their job as taught by CHW. Integrity is one of the most important assets a business could have but from what I have learned is CHW has none. Hundreds of dollars out of my pocket, only to have my claims denied. I was offered $ 100 "to make me feel better about the company" only to find out that CHW says it was to settle my a/c claim !! DECEPTION 101. I wonder how the claim and tech managers sleep at night knowing they helped CHW take money and provide nothing. I wish they could step into my shoes. Living on a small fixed stipend and having to pay for things I have not received. Step into my shoes and think about whether anything in your home would be approved. The answer is no. This company has displayed zero integrity and it appears their employees check their own integrity at the door. I hope that this e-mail is sent to the people that can actually make decisions and not just passed to the next "claims manager". The word that fits how I feel about this company DESPICABLE
R.D. Schlegel
680677398 view less
I have been lied to and stolen by this company. Way to much to write here but 2 claims filed 2 claims denied. Both are covered as per CHW policies. I got a lot of semantic replies and interpretations of set policies. Lies told, words put in my mouth by "claim managers". I understand that they are doing their job as taught by CHW. Integrity is one of the most important assets a business could
... view more
# 124594
Memphis - TN 03-30-2018
Irma Dunivan Memphis TN
Posted On 03/30/18
Review No. 124525
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience with your technician,Was very great he came right in and did his job,and solve the problem.Thank you so much
# 124525
Midlothian - VA 03-29-2018
Sara Rowekamp Midlothian VA
Posted On 03/29/18
Review No. 124507
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This company offers plans with affordable coverage. They have worked with us very well when we had any questions. I feel that they provide excellent value and peace of mind.
# 124507
Litchfield park - AZ 03-28-2018
Revis underwood Litchfield park AZ
Posted On 03/28/18
Review No. 124441
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Awesome repairman. Said and did come back as promised and performed outstanding and quickly.
# 124441
Garland - TX 03-28-2018
Larry S Kleckner Garland TX
Posted On 03/28/18
Review No. 124410
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a water leak in my washing machine. Emailed Home Warranty and received a reply from them within several hours with the name and date of service of the repairman. He showed up as scheduled and fixed the problem. He was very professional. Great experience !
# 124410
Lakewod - NJ 03-23-2018
Willie Smalling Lakewod NJ
Posted On 03/23/18
Review No. 124226
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had Choice Home Warranty for approximately 3 years . On my home in Alabama.and had to use them for repair to my gas stove. The customer service and on site repairman were excellent. I purchased the warranty again on the house that I recently purchased in New Jersey.
# 124226
Saint Augustine - FL 03-23-2018
Mike Hockett Saint Augustine FL
Posted On 03/23/18
Review No. 124196
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Had electrical issue with can lights not working in a bedroom. Their vendor said a "line trace" was required to fix the issue, not covered by warranty. Choice asked me to figure it out on my own and denied the claim. I sent another vendor. NO LINE TRACE WAS REQUIRED. It was a loose wire on one of the cans. They tightened it and sent me a bill for $142.50. This was something that normally would have been covered by the warranty contract, but Choice Warranty said that since "I decided" to move forward getting the problem fixed on my own (like they instructed), that they wouldn't cover it. Let's be clear... my choice was to find someone to fix the problem or be without lights. Not much of a choice. Because I had 13 homes with them, they eventually reimbursed, but a homeowner should never be out-of-pocket on a problem that should have been covered in the first place. view less
Had electrical issue with can lights not working in a bedroom. Their vendor said a "line trace" was required to fix the issue, not covered by warranty. Choice asked me to figure it out on my own and denied the claim. I sent another vendor. NO LINE TRACE WAS REQUIRED. It was a loose wire on one of the cans. They tightened it and sent me a bill for $142.50. This was something that normally
... view more
# 124196
Hartsville - SC 03-22-2018
Helen Murphy Hartsville SC
Posted On 03/22/18
Review No. 124147
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
1st repair person took 72 hours and showed up on a Sunday night about 8:00 pm after 3 days of waiting. This problem was for a leaky 2 inch pipe on top of hot water heater.
After about an hour of him dealing with his children in tow and no tools he informed me he would return the next afternoon to repair.
I received call from Choice the next morning reporting that he said the entire unit needed to be replaced - I calmly at first - tried to explain to person on phone what the only issue was - she said sorry she must go with the repairman recommendations and the unit would not be covered.
I asked to speak to supervisor - she said she was a supervisor - after explaining that everyone works for someone I was finally put through to a manager - explained the situation- she agreed to send another repar service out - 48 hours later they showed - replaced 2 inches of the bad pIpe and were gone in 15 minutes. view less
1st repair person took 72 hours and showed up on a Sunday night about 8:00 pm after 3 days of waiting. This problem was for a leaky 2 inch pipe on top of hot water heater.
After about an hour of him dealing with his children in tow and no tools he informed me he would return the next afternoon to repair.
I received call from Choice the next morning reporting that he said the
... view more
# 124147
Hartsville - SC 03-22-2018
Helen Maureen Murphy Hartsville SC
Posted On 03/22/18
Review No. 124146
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
72 hours to get the first repairman out here - finally showed at 8:00 PM on Sunday Night with children in tow and no tools: I had a leaky pipe leading into hot water heater: 2 inches of the pipe needed replace: insisted it was the entire unit: he left 1 hour later - kids fussy:
Next morning Choice Warranty company called and said I was not covered for new unit - told them I needed pipe - she said sorry she had to go with what repairman recommended - demanded to speak to supervisor- said she was - demanded to spew to her boss - finally was connected - that manager agreed to send another service out - took 48 hours to get here but only took them 15 minutes to repair the leaky pipe as I had reported. Duh view less
72 hours to get the first repairman out here - finally showed at 8:00 PM on Sunday Night with children in tow and no tools: I had a leaky pipe leading into hot water heater: 2 inches of the pipe needed replace: insisted it was the entire unit: he left 1 hour later - kids fussy:
Next morning Choice Warranty company called and said I was not covered for new unit - told them I needed pipe
... view more
# 124146
Charlotte - NC 03-21-2018
Mike Charlotte NC
Posted On 03/21/18
Review No. 124134
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I JUST signed up and immediately I get an email to review (that's why only 2 stars for everything)?? How would I know? So far I don't love that I have had 3 emails sent to me within hours. I don't love that a guy tried calling me three times within an hour or two. The welcome call to verify my online order was just a sales call to lock me in for three years. So far very annoying! I hope they have great service and coverage when I need it and maybe my rating will improve. view less
I JUST signed up and immediately I get an email to review (that's why only 2 stars for everything)?? How would I know? So far I don't love that I have had 3 emails sent to me within hours. I don't love that a guy tried calling me three times within an hour or two. The welcome call to verify my online order was just a sales call to lock me in for three years. So far very annoying! I hope
... view more
# 124134
Highlands Ranch - CO 03-21-2018
Ali Eftekhari Highlands Ranch CO
Posted On 03/21/18
Review No. 124131
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Courteous agents and get someone out as quickly as possible.
# 124131
Durham - NC 03-21-2018
Jamie Gaston Durham NC
Posted On 03/21/18
Review No. 124121
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I switched from HMS to Choice a little over a year ago. It was a huge mistake. I've had to make 2 claims since switching. The first one they wouldn't cover because "cracked porcelain is not a common issue for toilets" and the contractor they sent was very questionable. He made me feel very uncomfortable the entire time he was in my home and kept asking me to go to Morocco with him. When they assigned my most recent claim to a company, I googled them and could not find a website, listing on BBB, or license number anywhere on the internet. I called Choice and expressed my concern only to be told "We have a separate department that chooses our contractors. You cannot be transferred to them and I do not know how it works". They told me my case could be reassigned, or I could hire my own company and "hope" to get reimbursed. The second company they assigned to me is also not listed on the BBB website. I find it a little concerning that they are not willing to speak on the topic of choosing people to send into your home. I will definitely not renew. It's worth the money for the more expensive home warranty companies. At least HMS always sent reputable contract companies to do their work. view less
I switched from HMS to Choice a little over a year ago. It was a huge mistake. I've had to make 2 claims since switching. The first one they wouldn't cover because "cracked porcelain is not a common issue for toilets" and the contractor they sent was very questionable. He made me feel very uncomfortable the entire time he was in my home and kept asking me to go to Morocco with him. When they
... view more
# 124121
Forney - TX 03-21-2018
Donna Russell Forney TX
Posted On 03/21/18
Review No. 124120
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Ron was very respectful let me know what was going on with my stove. Very friendly, and knowledgeable..
# 124120
Next

Rate Choice Home Warranty

You may receive the response within 12-48 hours. Please keep checking your Inbox/Spam/Junk box.

We work very hard to keep our reviews and ratings fair and accurate, so please agree to the following:

  • I am an actual customer, past or present, of the company named in the review.
  • I was not promised a reward of some kind by the company I have written this review for.
  • I am neither an employee of the company nor that of a competitor named in the review.
     I Agree
Please check this box to bring balance to the home warranty industry.
You're all set. Now track Complaint Resolution Program (CRP) to get a status update in the next 48 hours!
Thank you for your contribution. Now you can also vote for your favorite company Choice Home Warranty to win 2018 People's Choice award here: https://www.homewarrantyreviews.com/poll-for-people?ref=MTg2
Let's keep things clean!

We will not allow short or abusive comments. Existing customers post reviews and companies respond. Contractors must post the reviews at vendors area or contact choicehomewarranty.com directly.