So far, so good. My washer stopped spinning. CHW hires 1st Choice Appliance Repair. The app't was set and i had to change it. Oscar is the repairman's name and he is excellent. He figured out the problem with my washer in about 5 minutes, had it authorized by CHW and within less than an hour, my washer was fixed. Oscar was very professional and personable and obviously knows what he is doing because my washer works fine now, so CHW made a good choice in deciding which appliance business would render this service. Everything is going smoothly so far, so thanks to CHW as well as 1st Choice Appliance Repair. view less

Wow, if I knew how easy it was to file a claim and have a matter resolved, I would have purchased a home extended warranty from Choice Home Warranty a long time ago. I filed the claim online, within an hour I received a response with an appointment time. Magnum Plumbing was out the next day, showed up early and quickly replaced my garbage disposal. Fast, easy, efficient! I will always recommend Choice Home Warranty. They get a A+++ rating! view less

I have only had a home warranty through this company for a few months. I've had to call them twice for repairs and they set me up with companies promptly. I hadn't heard of the companies, but their technicians were always polite and knowledgeable. Even when I had a problem with one company, they were very quick to resolve the problem. I've had warranties through two other companies and this one is every bit as good as one rated much higher and much, much better than the other which was also rated higher. Most of the "complaints" that I've read on here are the same as I've had with other companies - the warranties just don't cover everything you think they should. I think once people learn the limits of what home warranties offer, they will be more than pleased with this one. view less

I have been lied to and stolen by this company. Way to much to write here but 2 claims filed 2 claims denied. Both are covered as per CHW policies. I got a lot of semantic replies and interpretations of set policies. Lies told, words put in my mouth by "claim managers". I understand that they are doing their job as taught by CHW. Integrity is one of the most important assets a business could have but from what I have learned is CHW has none. Hundreds of dollars out of my pocket, only to have my claims denied. I was offered $ 100 "to make me feel better about the company" only to find out that CHW says it was to settle my a/c claim !! DECEPTION 101. I wonder how the claim and tech managers sleep at night knowing they helped CHW take money and provide nothing. I wish they could step into my shoes. Living on a small fixed stipend and having to pay for things I have not received. Step into my shoes and think about whether anything in your home would be approved. The answer is no. This company has displayed zero integrity and it appears their employees check their own integrity at the door. I hope that this e-mail is sent to the people that can actually make decisions and not just passed to the next "claims manager". The word that fits how I feel about this company DESPICABLE
R.D. Schlegel
680677398 view less

I JUST signed up and immediately I get an email to review (that's why only 2 stars for everything)?? How would I know? So far I don't love that I have had 3 emails sent to me within hours. I don't love that a guy tried calling me three times within an hour or two. The welcome call to verify my online order was just a sales call to lock me in for three years. So far very annoying! I hope they have great service and coverage when I need it and maybe my rating will improve. view less

Many of the home repairs are not covered. Please be aware that, during enrollment time, these things wont be revealed. Sales representative will tell all items will be covered for the repairs and have peace of mind. I am putting this statement based on my last two incidents experience. Please note CHW (choice) will attempt to do low cost repairs and anything expensive, they will not do it and those items are part of exclusion list under service agreement. This is not case of other home warranty companies. I realized it lately. Unfortunately I took 5 years contract thinking i got for lesser price but now i am hiring outside technician to fix things for uncovered items. Don't be fooled for low service and contract fee. To have peace of mind, stay away from choice home warranty.
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I have 5 claims I have turned in since Sept. Only 2 of the 5 did they cover. They denied ice maker on refrigerator, part for dish washer and light kit attached to ceiling fan. My contract says I have coverage on refrigerator, I have coverage on dishwasher and ceiling fan, but not the parts that break. I would be better off if the whole appliance broke and then would be covered. I have a 3 yr. contract which I am on my 3rd year and paid over a $1000 for this crappy contract. I will not renew when it expires view less

Horrible warrant company. They never want to replace anything over $100. I had a leaking hot water heater and they sent someone out to look at it and he did a quick fix on it, now 2 months later water is all over my wall and garage, but now all of sudden they don't fix hot water heat leaks. How convenient! Oh and they asked me when I put in the claim has Choice repaired the item before and I replied yes, so they declined to send someone out until I called back raising hell, so don't waist your money obtaining a warrant from this company, you are better off saving the money for the repair itself. I am through with these ripe off warrant companies, this is the second one I have had and they don't want to fix anything and Choice has been the worst!!!

By the way they weren't even professional enough to call and tell me they denied the claim. I was sitting here waiting for a confirmation and never received anything, so I decided to call back and that is when I found out it was denied, they had no plans to send anyone out to even look at the hot water heater; which they repaired 2 months ago. I took off work and was just sitting here, so now I have to miss another day of work to have someone come out so they can get my $45 again for the same repair they did 2 months ago that has failed. view less

My experience with Choice Home Warrenty has been deplorable. I have had 1 claim with Choice for now 4 months, with 3 or 4 services companies coming out to fix our microwave, and the microwave is still not fixed. They come out, order a part, and then refuse to come back for the final repair. Each company has stated that Choice will not pay them, so they will not come back! Choice finally said they would send us a check so WE could find someone to fix it, WE have not received our check either. Additionally, when we called about the check, the amount we were told they were sending had been reduced. But, as I mentioned, we have not received anything. With all of this, I also left a message with the "client advocate" for Choice. I believe her name is Tracey, I also never heard from her. Perhaps I will now. We were also told by Choice that, should we have another service call, it would be free. Conveniently, those notes were never saved, because now that my dishwasher has an issue, they can't seem to find them. The rep then had the audacity to ask if we would renew our policy. That conversation did not go well. This will be going to the Better Business Bureau as well.
Teresa K. Odessa, FL view less