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Choice Home Warranty

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Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty

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877-758-4545

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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1090 King Georges Post Rd, Edison, NJ 08837 AL, AK, AZ, AR, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
877-758-4545 $370 - $450
Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Selected States Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming
Years In Business 10
Total Reviews 3466
Complaint Resolution Yes
BBB Rating C+
Executive Profiles Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director
No. of Employees 51-200
Headquarters Edison, NJ
Address 1090 King Georges Post Rd, Edison, NJ 08837
Alias Choice, Home Warranty Administrators

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Get a Home Warranty Quote to Protect Your Appliances

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877-758-4545

Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Houston - TX 02-18-2018
CB Houston TX
Posted On 02/18/18
Review No. 122927
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had three different claims, all got rejected. I had to pay 3 times co pay for all three repairs but then had to pay everything out of pocket. This company is a total scam. Be careful. Do not fall to their traps. A complaint to BBB will be filed and the government must ban this company from operating deceptive practices and frauds.
# 122927
Youngstown - OH 02-15-2018
Frederick S Bobo Youngstown OH
Posted On 02/15/18
Review No. 122841
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Just started the Warranty with CHOICE. Vince had to wait Months for me to get My Money back from the previous Warranty company that I fired. Offer was still in force after three months and Vince helped me get it active. Thanks so much to a true professional. Looking forward to a long relationship with Choice Warranty.
# 122841
Richmond - TX 02-14-2018
Joy Richmond TX
Posted On 02/14/18
Review No. 122797
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have been with CHW for over 10 years. For the most part, they are responsive and timely with service, but you have to be diligent. I have been very happy with the service people sent to do the repairs. Do your homework, know what you need and stay on them. They are worth the cost of the premiums.
# 122797
Pittsburgh - PA 02-13-2018
Lori K Pittsburgh PA
Posted On 02/13/18
Review No. 122755
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am an investor with multiple rental properties, and I have had many different home warranties, because they came with the home I bought. I have not been happy with any of them except Choice Home warranty. Their customer service by phone is great, and quick. The repair response time is good which is important to renters, to at least know the problem is getting worked on for scheduling. In addition most of the technicians they have sent our are professional and prompt. There were only a couple I did not like, and on other claims, I just requested not to have them again, and then have had better results. view less
I am an investor with multiple rental properties, and I have had many different home warranties, because they came with the home I bought. I have not been happy with any of them except Choice Home warranty. Their customer service by phone is great, and quick. The repair response time is good which is important to renters, to at least know the problem is getting worked on for scheduling. In
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# 122755
Wheat Ridge - CO 02-03-2018
Carol Jackson Wheat Ridge CO
Posted On 02/03/18
Review No. 122432
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very pleased that someone was able to come same day. He was very helpful and considerate. I am totally happy with my first experience with Choice.
# 122432
San Ramon - CA 02-03-2018
Jason A San Ramon CA
Posted On 02/03/18
Review No. 122431
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Choice doesn't cover anything. Bad company.
# 122431
Fayetteville - GA 01-31-2018
Kay Joyner Fayetteville GA
Posted On 01/31/18
Review No. 122283
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've been a CHW (Choice Home Warranty) customer for 4+ years and they have always taken very good care of my service request. I've had problems with my AC , clothes dryer and refrigerator and they were all repaired with no additional cost to me; nothing more than a service call. Once you place your claim, you get the email that a technician has been dispatched and once you contact the repairman and verify your appointment, and from there you work with your repairman until he's made the repairs and he contacts CHW. All you have to pay is your service call fee. I have had American Home Shield and Total before Choice Home Warranty, and there's just no comparison to the service and their warranty coverage. They're the best. 12 STARS view less
I've been a CHW (Choice Home Warranty) customer for 4+ years and they have always taken very good care of my service request. I've had problems with my AC , clothes dryer and refrigerator and they were all repaired with no additional cost to me; nothing more than a service call. Once you place your claim, you get the email that a technician has been dispatched and once you contact the
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# 122283
Ocala - FL 01-30-2018
Susie D Henderson Ocala FL
Posted On 01/30/18
Review No. 122247
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Choice Home Warranty was called to repair 2 leaking toilets. They provided excellent service and sent out Nick from 24/7 plumbing from Wildwood. He did an excellent job. No more problems with the toilets. CHW is my top choice for any repairs I need. Friendly and knowledgeable people. Fast service.
# 122247
Pocono summit - PA 01-28-2018
Li Zheng Pocono summit PA
Posted On 01/28/18
Review No. 122172
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Choice Home Warranty is the Best company you can call to get everything done right. I have been with them approximately 2 years so far CHW has treat me right. All thw repair service men they have sent here were great. If necessary, I always ask CHW to send the same repair service men because they did it right the first time around. CHW is always on my side and they are a company you can count on every time. I highly recommend them over other home warranty companies. view less
Choice Home Warranty is the Best company you can call to get everything done right. I have been with them approximately 2 years so far CHW has treat me right. All thw repair service men they have sent here were great. If necessary, I always ask CHW to send the same repair service men because they did it right the first time around. CHW is always on my side and they are a company you can count
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# 122172
Gurnee - IL 01-25-2018
F Anwar Gurnee IL
Posted On 01/25/18
Review No. 122083
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Reached out to Choice for furnace repair. CHW sent out the contractor on the same day and the repair was done in an hour. The contractor, Chicagoland Heating and Cooling, was very professional and awesome. Thanks CHW!!
# 122083
Ellenwood - GA 01-24-2018
Deborah M Jones Ellenwood GA
Posted On 01/24/18
Review No. 122045
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The Electrical contractor (Eddonis) was very efficient and timely. She checked and explained the problem before repairing it. I wish she came out each time I call. It was the best experience I have had with the company in 5 years.
# 122045
Pearland - TX 01-24-2018
Mohsin Zulfiqar Pearland TX
Posted On 01/24/18
Review No. 121991
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've been with CHW for over 6 years now. Every claim has been handled very timely and professionally. A great team willing to go above and beyond to help you out.
# 121991
Downingtown - PA 01-24-2018
Dan Maguire Downingtown PA
Posted On 01/24/18
Review No. 121988
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
After call I was notified that a service tech would be their in ten hours. The service tech found the problem right away notified Choice they OK;ed in in an hour. Repair was completed in less then an hour.

Very happy
Hope this is the only call I need to make.
# 121988
Edison - NJ 01-23-2018
Vinod Edison NJ
Posted On 01/23/18
Review No. 121984
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Do not recommend the service. No streamline of system/process to handle issue. After reporting it depends on mercy of sub contractor availability irrespective of how urgent the issue.
A small part replacement takes a month.
Call waiting time is 20+mins.
No chat facility.
# 121984
Sherman - TX 01-23-2018
Eddie Ring Sherman TX
Posted On 01/23/18
Review No. 121964
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Choice Home Warranty is the BEST/ Always prompt with repairs. Exceeds any expectations. You can't go wrong with CHW.
# 121964
Tempe - AZ 01-22-2018
Gary Tempe AZ
Posted On 01/22/18
Review No. 121903
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I've had Choice Warranty Service and have only needed to use them a couple of times, but they have provided excellent service when needed. They have set up appointments for me within a couple of hours and when available, provided services the same day. Highly recommended!
# 121903
Nashville - TN 01-18-2018
Tana Shellhart Nashville TN
Posted On 01/18/18
Review No. 121730
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My heater went out while we had frigid single-digit temperatures, so I placed the claim with Choice in the morning around 9:00 and I had an appointment scheduled for between 11 & 3:00. The gentleman came at 11:45 and determined that I needed a new control panel. They had them in stock at his office, so he came back in the afternoon and had it fixed within an hour. Choice paid for the $250.00 part and I paid my $45.00. I was convinced ahead of time that they would find a reason not to pay, as happens often, but this was a simple, easy experience that I hope continues the next time I have something break down. This was my first claim with Choice as I've always had American Home Shield in the past. So far, so good. view less
My heater went out while we had frigid single-digit temperatures, so I placed the claim with Choice in the morning around 9:00 and I had an appointment scheduled for between 11 & 3:00. The gentleman came at 11:45 and determined that I needed a new control panel. They had them in stock at his office, so he came back in the afternoon and had it fixed within an hour. Choice paid for the $250.00
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# 121730
Wetumpka - KY 01-17-2018
Connie Smith Wetumpka KY
Posted On 01/17/18
Review No. 121683
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
CHW is always quick to put an order thru and send a technician. Their customer service is very responsive and easy to get ahold of. I have hardly ever had a lengthy wait time. My only complaint is that I would give the technicians they send out a B. But, I do like that they will let me use other ones and they will reimburse. I would recommend CHW.
# 121683
Florissant - MO 01-16-2018
Cheryl Ward Florissant MO
Posted On 01/16/18
Review No. 121677
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had a few "snags" but the company's resolution department has been overly accommodating and adjusting for any problems. I recommend the company to many friends and family but I am anxious that they are are not always getting the same support, satisfaction and flexibility. Some of my new members are considering leaving for poor service.

I am aware that sometimes the time to actually talk to someone may be very very long. view less
I have had a few "snags" but the company's resolution department has been overly accommodating and adjusting for any problems. I recommend the company to many friends and family but I am anxious that they are are not always getting the same support, satisfaction and flexibility. Some of my new members are considering leaving for poor service.

I am aware that sometimes the time
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# 121677
Coral Springs - FL 01-12-2018
Elta Denelsbeck Coral Springs FL
Posted On 01/12/18
Review No. 121526
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I called after hours and the answer service messed up my claim. When your rep called all was fixed and the plumber was there the same day. GOOD SERVICE
# 121526
Houston - TX 01-11-2018
Nidal Houston TX
Posted On 01/11/18
Review No. 121486
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I’m a new client and have only filed one claim and today filed another for a different property. The wait time to speak with an agent was very reasonable, agent was very helpful.
The first claim and repair went well, the only hitch was a two day delay from the contractor doing the a actual repair.
# 121486
Noblesville - IN 01-11-2018
Diana Harding Noblesville IN
Posted On 01/11/18
Review No. 121462
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I placed a service order online and the next day the service tech came to work on my heating/thermostat issues. He was able to locate the problem, and got it fixed the same day.
Great service!
# 121462
Sparta - NJ 01-10-2018
Gian Russo Sparta NJ
Posted On 01/10/18
Review No. 121443
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The professionalism of the sales rep was surprising. The coverage and the terms were customized to my situation. The knowledge of the sales rep was fantastic as well. He reviewed the terms and conditions (which I had already read) with ease. Great so far. I hope I don't have to make a claim but I am interested to see how that would go.
# 121443
Fayetteville - NC 01-09-2018
Calvin Delaware Fayetteville NC
Posted On 01/09/18
Review No. 121389
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I called to get more information on the status of my claim and the service operator refuse to explain to me what was the current status on on finding someone to come fix my plumbing issue. I didn't feel like my request was treated as an emergency or priority to them. I also ask if I was to find a plumber on my own would the company cover the cost of the emergency service, but not only did she refuse that, I still have to pay an deductible for services I found. Then wait for a check to be reimburse money I don't have to spend, which is while I invested in a home warranty. view less
I called to get more information on the status of my claim and the service operator refuse to explain to me what was the current status on on finding someone to come fix my plumbing issue. I didn't feel like my request was treated as an emergency or priority to them. I also ask if I was to find a plumber on my own would the company cover the cost of the emergency service, but not only did she
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# 121389
Gwynn Oak - MD 01-09-2018
Keith Johnson Gwynn Oak MD
Posted On 01/09/18
Review No. 121360
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My heating systems stopped working, so I submitted a claim through Choice Home Warranty.
1. Technician never showed up for the appointment and I took off work.
2. CHW told me to find another company to service my heating system and they will reimubrsed me. that did not happen. The another company confirmed the blower motor needs to be replaced
3. Another CHW technician was dispatched. The technician confirm the blower motor needs to be replaced or a new heating system. I told him to submit the claim. The CHW technician tried to sell me a new heating system for $5000. Totally unprofessional
4. CHW rejected my claim because I they wanted to do things to HVAC system that HVAC technician should do. Leaving my family with no heat. Canceling CHW immediately
view less
My heating systems stopped working, so I submitted a claim through Choice Home Warranty.
1. Technician never showed up for the appointment and I took off work.
2. CHW told me to find another company to service my heating system and they will reimubrsed me. that did not happen. The another company confirmed the blower motor needs to be replaced
3. Another CHW technician
... view more
# 121360
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