I have been with Choice for 8 months now and this was the first time I had to call in a problem. They were quick to respond to my request of my furnace not working. They assigned my claim fairly quickly with a local company. We live in a pretty remote area, so it actually did take the local company a little while to get us scheduled. Overall CHW response to my claim was extremely fast and the customer service reps are very friendly and professional. I would definitely recommend them for this type of warranty coverage. view less

When I bought my house two years ago it came with a home warranty from a different company. They seemed pretty expensive when it came time to renew, so I decided to shop around. I chose Choice Home Warranty because it was the best deal around. However, I will admit I was sceptical because a home warranty company can't possibly have a great price and fast and flawless service. Well, I was proved wrong. The response time for my claim was unbelievably quick and service far exceeded my expectations. view less

This company steals your money. Had a claim on our air conditioner. The company call out a specialist and we were told we needed a new unit. The company said we didn't service it so they were not going to pay. My husband is certified to work on air conditioners and serviced it himself. It had a refrigerant leak which does not have anything to do with servicing it. The service person he had 3 air conditioners before us that they refused to pay for. We tried to fight it with no luck. They didn't even offer to meet us half way on the price. Soon after that our gas stove was taking too long to heat up, called Choice again. Had the same service tech come out twice and it still wasn't fixed. Meanwhile paying a fee of 60 dollars for each visit. Told them we wanted someone different and we were not paying for another service fee again. A new tech came out. He said we needed a new stove. He wasn't told by choice that we didn't have to pay him. He also told us that it was hard for him to get paid from them. After 2 weeks we didn't have our money so we called choice. They said they only pay out once a month. That would give them enough time to bill us again. Called again after 3 weeks and they said it was mailed a couple of days ago. We cancelled our contract. If you don't want to get ripped off, don't sign on with Choice Home Warranty. Please call the Better Business Bureau to complain about this company. These complaints were addressed to the company with no resolution. view less

I had gotten rid of another home warranty company that came with the house because of shady contractors and went without one for a year or two and got a couple of surprise bills. Figured i give it another shot but do some research. Choice Home Warranty was highly rated, cheaper than my last company, and the two times I have had to use them, I had a great experience. I have actually sold a friend on becoming a customer too. view less