Choice Home Warranty

Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty
Rating Timeline
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.9 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating

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1090 King Georges Post Rd, Edison, NJ 08837
877-758-4545 $370 - $450
Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
NHSCA Membership No
Coverage Area Nationwide (USA)
Years In Business 9
Total Reviews 2988
Complaint Resolution Yes
BBB Rating B-
Executive Profiles Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director
No. of Employees 51-200
Headquarters Edison, NJ
Address 1090 King Georges Post Rd, Edison, NJ 08837
Alias Choice, Home Warranty Administrators
Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
877-758-4545

Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Memphis - TN 07-21-2017
Tawanya Bell , Memphis TN
Posted On 07/21/17
Review No. 113039
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Reasonable price and great customer service choice home warranty gets the job done in a timely manner.
# 113039
Joppa - MD 07-20-2017
Lawrence Reichard , Joppa MD
Posted On 07/20/17
Review No. 113024
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The response to our request was timely and informative. The repairman was courteous and knowledgeable. Overall a very pleasant experience.
# 113024
Aurora - CO 07-20-2017
Jayapal Chilukoori , Aurora CO
Posted On 07/20/17
Review No. 113021
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Stay away from this warranty company as its waste of money. They say they will cover most but they don't cover as for each and everything thing, there will be a special condition somewhere that you don't read. I ended up paying more money when I went through this warranty for my refrigerator repair and more over it costed more to cancel the policy also. Funny thing, I was told that they will give me the prorated money when I cancel the policy but they said the policy that I got was on discount so they deducted more monthly premium then I paid. Total waste of time and money...stay away from this company.....I would give 0 starts if that option was available view less
Stay away from this warranty company as its waste of money. They say they will cover most but they don't cover as for each and everything thing, there will be a special condition somewhere that you don't read. I ended up paying more money when I went through this warranty for my refrigerator repair and more over it costed more to cancel the policy also. Funny thing, I was told that they will
... view more
# 113021
Sun City - AZ 07-20-2017
Roseanna Palumbo , Sun City AZ
Posted On 07/20/17
Review No. 113020
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've experienced excellent service from Choice Warranty - friendly & knowledgeable customer service, timely response from repair service vendors and excellent repairs. I recommended Choice Warranty to family members who took warranty policy with Choice Warranty.
# 113020
Sun City West - AZ 07-20-2017
Verda Rempel , Sun City West AZ
Posted On 07/20/17
Review No. 113015
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have had to call with issues with 2 ceiling fan and a washer. Both times the people they sent were on time and professional! We needed parts which were located and installed within a few days. So far no problems with Choice Warranty.
# 113015
Newton - NC 07-20-2017
Linda Swann , Newton NC
Posted On 07/20/17
Review No. 112991
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Needed shower drain cleared. First company was 1 1/t2 hrs away. Second guy called on Friday & came Monday. He was very courtious & ptomt.
# 112991
Peoria - AZ 07-20-2017
Bruno Dobroske , Peoria AZ
Posted On 07/20/17
Review No. 112984
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Brian, did a excellent job & did not take long at to fix my problem.

He new what to do to fix the problem and I was very happy with his work.

I would use his company again.

The only thing bother me was that they could not get here early, but that is not their failure.

The time year so many people have Air Conditions problems with the weather.

Bruno view less
Brian, did a excellent job & did not take long at to fix my problem.

He new what to do to fix the problem and I was very happy with his work.

I would use his company again.

The only thing bother me was that they could not get here early, but that is not their failure.

The time year so many people have Air Conditions problems with the
... view more
# 112984
Gillette - NJ 07-20-2017
Freda Brennan , Gillette NJ
Posted On 07/20/17
Review No. 112964
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The company CHW referred me to came the same day I called, the young man was very polite and helpful. I needed two parts for my dryer he had to leave to get them came back fixed the dryer in less than and hour my experience was exceptional.
# 112964
Brandon - MS 07-20-2017
Steve Kowalski , Brandon MS
Posted On 07/20/17
Review No. 112958
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had to use my choice warranty three times. Each time they were prompt, courteous, and quick with repairs. The $45 co-pay was well worth the investment based on the repairs that I had done.
# 112958
Las Vegas - NV 07-20-2017
ROGELIO MENDEGUARIN , Las Vegas NV
Posted On 07/20/17
Review No. 112955
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our waste disposal was leaking, just one phone call they made a job order and emailed to us our technician right away. Just one day after tge call, problem was solve. Super fast and no hard time. We have peace of mind with choice home warranty.
# 112955
Missouro City - TX 07-20-2017
Jo Ann Goodie , Missouro City TX
Posted On 07/20/17
Review No. 112953
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had an electrical problem in my home office and one of the bathrooms. The technician from A Devoted Electrical was prompt, thorough and corrected the problem within a very short period of time. Timeliness was extremely important to me because I had paper work to complete via my computer and was impressed with how quickly the problem was resolved.
# 112953
WASHINGTON - DC 07-19-2017
Donna Clark , WASHINGTON DC
Posted On 07/19/17
Review No. 112923
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My washer had a serious operational problem. I made a claim for a service call and got a technician within 48 hours. The problem was detected immediately. Unfortunately , the washer had to be replaced and CHW process payment in 30 days. Thanks
# 112923
Yonkers - NY 07-19-2017
Cheryl Coles , Yonkers NY
Posted On 07/19/17
Review No. 112885
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I placed a claim to have my garage door repaired on Tuesday. Within 2 hours I received an email & a call from Choice with contact information for The Garage Door Guru. I called the Guru and they came out to me the same day and repaired the garage door. I was very pleased. I didn't expect to have the job completed in just one day! My door is operating like a new door.
# 112885
Hubert - NC 07-19-2017
Nancy Grzegorczyk , Hubert NC
Posted On 07/19/17
Review No. 112884
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Choice home warranty did everything on their part but the repair service they used was terrible. He was late and took to many days to do repair.
# 112884
Arlington - TX 07-18-2017
Shiree Rosemond Clark , Arlington TX
Posted On 07/18/17
Review No. 112834
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
On a Sunday, our heating element in the oven stopped working. I submitted a claim online and in less than 15 minutes, my phone was ringing from an appliance company wanting to set up an appointment on the next business day (Monday) to look at the oven to diagnose the problem, which was the heating element. We've been in our home for less than a year and this is our 1st time having to use our home warranty. My husband and I were very pleased with the quick response. I don't know how much this would've actually cost out of pocket, but I sure did like the fact that we only had to pay the $60 service fee. view less
On a Sunday, our heating element in the oven stopped working. I submitted a claim online and in less than 15 minutes, my phone was ringing from an appliance company wanting to set up an appointment on the next business day (Monday) to look at the oven to diagnose the problem, which was the heating element. We've been in our home for less than a year and this is our 1st time having to use our
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# 112834
Ft Washington - MD 07-18-2017
Elizabeth Joy , Ft Washington MD
Posted On 07/18/17
Review No. 112807
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Had 2 issues 1st stove. The repair guy cam on time. Forgot to call in the claim for a week. Took another week to get the part. He didn't return any of my 6 phone calls. Had to do a 3 way call with choice to get him to schedule to finish my repair. Took 15 minutes and 3 weeks. Still had to pay choice and service fee. 2nd issue a/c unit. Had a guy come in and spend 10 minutes to look at my system. Him and his buddy said it needed to be serviced. Second opinion said system failing. Choice doesn't have any extensive requirement for the repair guys. There service is piss poor like their repair guys...Don't do service with them, EBL appliance is not reputable company. view less
Had 2 issues 1st stove. The repair guy cam on time. Forgot to call in the claim for a week. Took another week to get the part. He didn't return any of my 6 phone calls. Had to do a 3 way call with choice to get him to schedule to finish my repair. Took 15 minutes and 3 weeks. Still had to pay choice and service fee. 2nd issue a/c unit. Had a guy come in and spend 10 minutes to look
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# 112807
Gaithersburg - MD 07-18-2017
Kevin Kettleman , Gaithersburg MD
Posted On 07/18/17
Review No. 112795
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Last time I had an issue with our washer I called in the service request and the repair guy showed up that night at around 8 PM . Awesome! This folks are polite and the support is 24/7. Couldnt ask for more and I'll be renewing for sure when my time is due.
# 112795
Smyrna - GA 07-18-2017
clint , Smyrna GA
Posted On 07/18/17
Review No. 112784
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Ray over at the company Sting Ray Ready was very prompt and came on very short notice. He did an excellent job and my air is blowing so cold now… I Highly recommend him and his team for any issues that might have in the future. Home Choice Warranty took care of everything and I really enjoy their customer service.
# 112784
Independence - MO 07-18-2017
Lee Ann Hazelrigg , Independence MO
Posted On 07/18/17
Review No. 112771
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've had CHW 2 yrs now, approximately 6 claims, and it's been very good. All but one service providers have been professional. I've told a couple people about CHW.
# 112771
Temple Hills - MD 07-18-2017
SHELENA JOHNSON , Temple Hills MD
Posted On 07/18/17
Review No. 112767
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I had a technician come out that was referred by CHW and the service was excellent. The technician arrived on time, even gave me a call when he was on his way. He worked on my dryer 7/17/17 found the problem instantly and didn't take him long to fix at all. Had my dryer up and working in less than 30 mins. Very professional and courteous. This is definitely a technician i would want to return if i experience another issue that he can fix. Thank you CHW. view less
I had a technician come out that was referred by CHW and the service was excellent. The technician arrived on time, even gave me a call when he was on his way. He worked on my dryer 7/17/17 found the problem instantly and didn't take him long to fix at all. Had my dryer up and working in less than 30 mins. Very professional and courteous. This is definitely a technician i would want to return
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# 112767
Columbia - SC 07-16-2017
Andrina Dudek , Columbia SC
Posted On 07/16/17
Review No. 112670
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Timing was great, only surprised that actual repair company did not accept credit cards
# 112670
Sugar Land - TX 07-16-2017
Bobby Brown , Sugar Land TX
Posted On 07/16/17
Review No. 112663
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were able to get same day service on our central air. We had an out of town appointment and it was great to return home to an air conditioner home.
# 112663
Tucson - AZ 07-16-2017
Donald Sutton , Tucson AZ
Posted On 07/16/17
Review No. 112653
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called choice because my AC was not working. Contractor came out at the time I was told they would be there. Found out I had a bad breaker. Filed a new claim and an electrician came out a few hours later and fixed the problem. It's a great peace of mind to know when something major does break down Choice Home Warrant is there,
# 112653
Mesa - AZ 07-15-2017
Claudette Slater , Mesa AZ
Posted On 07/15/17
Review No. 112634
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My repairman (Eric) was very professional and thorough. My call was made within 5 hrs. And repairman was here by 11:00 am. He made sure that my air conditioning was working.
# 112634
glen burnie - MD 07-15-2017
reneta walker , glen burnie MD
Posted On 07/15/17
Review No. 112596
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am smazed we had been with another unmentionable for yrs and decided to go with Choice...all I csn say is they are smazing from the customer service to the technician everything and i mean evetything went smooth.....
# 112596

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