Choice Home Warranty

Home Warranty Plan Details and Reviews for Choice Home Warranty

Choice Home Warranty
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Repair Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Overall Rating3.8 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Total Reviews: 2693
Total Quotes : 3505
Premium $370 - $450
Deductible $60
Effective 30 days after enrollment
Years In Business 9
BBB Rating B-
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)

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 (877) 758-4545

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Choice Home Warranty (CHW) provides comprehensive home protection plans that repair and replace well maintained household appliances and systems. CHW says that when you purchase a warranty with them, you will be working with a knowledgeable and dedicated team which will resolve your issue swiftly.

The only thing a policyholder has to do when an appliance breaks down, is to call CHW and pay a nominal service fee. The company also caters to the needs for real estate professionals and take pride in the fact that homes clubbed with a CHW warranty, sells faster than a home sold without a warranty.
 

The company maintains a well equipped website that one can refer to in case any information regarding the company is needed. Claims can be submitted through this website which also has an FAQ section should you need to clarify doubts. All important contact numbers are available on site along with details about the company and their services. 

CHW has several services to offer their customers. The company maintains a 24/7 customer care facility that can take complaints  anytime. CHW also offers budget protection on unexpected repair bills. The company maintains a network of skilled and licensed service contractors who will visit your home as and when you report an issue.

Choice home warranty has a host of warranty products to offer homeowners, home sellers and real estate professionals. Warranties from CHW are transferable and are said to add value to the property at the time of sale.

Reviews & Ratings

Columbus - GA 03-28-2017
Melissa , Columbus GA
Posted On 03/28/17
Review No. 109263
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
My Choice Home Warranty has given me peace of mind as a first time home owner. I have used the service twice. Each time the service was prompt and efficient. Choice Warranty takes the stress out of choosing and working directly with repair companies. It's an awesome service and I recommend it to all of my friends and family.
# 109263
Austin - TX 03-28-2017
Leah , Austin TX
Posted On 03/28/17
Review No. 109254
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have an AC issue. The initial technician came out within 24 hours, so I guess that was good, but everything that happened after that went downhill. The technician that came out really just wanted to sell us a new system. He never even opened it up to see what the issue was and just said it was rust. He wanted to charge us $5900, which eventually made it down to $2600. We can't afford a new system right now and the truth was there is a leak that needs to be fixed and there was zero rust which he would have known had he actually bothered to open it up and look. So we had a 2nd technician come out and he verified no rust and the leak. Once that was confirmed, they said they would fix the leak, but would not cover the Freon. How does that make sense? It doesn't work without the Freon and you are fixing the leak which wasn't caused by rust, so the Freon should also be covered. The other issue was the blower, which they were not going to cover unless we sent them a picture showing the shape it was in. It is in great shape, again no rust or corrosion. We sent the picture verifying this. The latest reason they don't want to cover this part is they said it hadn't received regular maintenance. This is not a part that receives or requires regular maintenance, which the technician verified. The technician verified no rust, no corrosion and that the blower stopped working as natural wear and tear. This is simply a company who is trying every reason in the book to not cover what needs to be done to get the air working again. We are now a week without air. There is so much more I could add, but will leave it at this. They have been horrible, very different than the last Home Warranty Company we had (Old Republic) who was fantastic and pleasant to work with. We had a claim with them and it was fixed the next day. We will not be renewing with this company and will go back to the company we trust not to scam us and are DONE with Choice. Do not use them if you want a hassle free company to work with. Reading other reviews, it now seems this is typical for them. view less
We have an AC issue. The initial technician came out within 24 hours, so I guess that was good, but everything that happened after that went downhill. The technician that came out really just wanted to sell us a new system. He never even opened it up to see what the issue was and just said it was rust. He wanted to charge us $5900, which eventually made it down to $2600. We can't afford a new
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# 109254
Charleston - SC 03-17-2017
Greg Smith , Charleston SC
Posted On 03/17/17
Review No. 109124
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I switched from American Home Shield to Choice Home Warranty a couple of years ago. HORRIBLE mistake! On my first (and only) claim they tried to completely rip me off. The compressor went out in my refrigerator, which the technician confirmed. When Choice called me, they said that the "primary" failure was a condenser motor ($100 repair) and that the compressor was a "secondary" failure, which they don't cover. The technician never mentioned anything about a condenser motor. Their solution was to come repair the little condenser motor and leave the compressor to me to repair on my own dime. NEVER use this company!! They will always find a minor issue and label it the "primary" failure to avoid paying for any expensive repairs. HORRIBLE customer service as well...Don't be fooled by the cheap price...it is NOT worth it.

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I switched from American Home Shield to Choice Home Warranty a couple of years ago. HORRIBLE mistake! On my first (and only) claim they tried to completely rip me off. The compressor went out in my refrigerator, which the technician confirmed. When Choice called me, they said that the "primary" failure was a condenser motor ($100 repair) and that the compressor was a "secondary" failure, which
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# 109124
WestPalmBeach - FL 03-17-2017
YantraAir , WestPalmBeach FL
Posted On 03/17/17
Review No. 109117
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I called in my problem about 1:30am. They took all my information about my heating problem and then sent me an email to contact Yantra heating and make an appointment. I called the company at 7:00am and they were here at 1:30pm the same day and had my heating system up and running within 45 minutes. That was good. I thought they should have run new wires to the thermostat because this is the second time they have been repaired by CHW. I can't run the fan by itself because they used the fan wire to fix the heating contact. But again the service was timely and I have heat and AC. I am satisfied. view less
I called in my problem about 1:30am. They took all my information about my heating problem and then sent me an email to contact Yantra heating and make an appointment. I called the company at 7:00am and they were here at 1:30pm the same day and had my heating system up and running within 45 minutes. That was good. I thought they should have run new wires to the thermostat because this is
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# 109117
VanWert - OH 03-15-2017
Josh , VanWert OH
Posted On 03/15/17
Review No. 109086
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called CHW about my furnace not working correctly. They tell me they will not fix the issue because it was pre existing that the heat exchanger was cracked. Now this furnace worked just fine now for years up until last week. Now I am a blacksmith, I work with metal all day long so I understand how this happened however they cannot say that they won't replace it because was pre existing it worked 100 percent efficienct until last week. Thiswhole company is a nothing but manipulation and telling you that they have u a peace of mind but all they really do is cause for a head ache. Never would I recommend these conniving thieves to anyone! view less
Called CHW about my furnace not working correctly. They tell me they will not fix the issue because it was pre existing that the heat exchanger was cracked. Now this furnace worked just fine now for years up until last week. Now I am a blacksmith, I work with metal all day long so I understand how this happened however they cannot say that they won't replace it because was pre existing it
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# 109086
Tomball - TX 03-15-2017
Sharon , Tomball TX
Posted On 03/15/17
Review No. 109072
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Two months after I purchased my warranty, the fan on our cooktop wouldn't turn on. I called for service and that very same day I received a phone call from the repair company to schedule an appointment. The part took 3 days to arrive so, within a week, my cooktop fan was up and running again. Thank you to Choice Warranty.
# 109072
Naperville - IL 03-15-2017
Milan , Naperville IL
Posted On 03/15/17
Review No. 109065
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
After two claims on two contracts I can say: CHW does not "repair or replace" covered appliances. They have set limits, and when the repair costs more all you get is that amount. I had two claims with this company and both ended in this way. I received a $299 check for a clothes washer, and a $180 check for a dishwasher, both after 4+ weeks. Neither amount was even close to the money needed for repair or replacement. It helps, but does not do what is advertised. Must have missed some fine print. I will not renew my contracts. view less
After two claims on two contracts I can say: CHW does not "repair or replace" covered appliances. They have set limits, and when the repair costs more all you get is that amount. I had two claims with this company and both ended in this way. I received a $299 check for a clothes washer, and a $180 check for a dishwasher, both after 4+ weeks. Neither amount was even close to the money needed
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# 109065
Towson - MD 03-09-2017
Suzanne , Towson MD
Posted On 03/09/17
Review No. 108999
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It was a very quick and easy process to make a claim and I was given the vendors info quickly also. Once I had that info I was able to make an appointment for repair the very next day. The vendor was in time and completed the repair in a timely manner. I was very pleased with the whole process.
# 108999
Columbus - OH 03-08-2017
Amy , Columbus OH
Posted On 03/08/17
Review No. 108981
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Please allow me to save you some serious money. DO NOT BUY CHOICE HOME WARRANTY. After a year run around we finally were told today that they will not cover a replacement of a pool pump. After very deceiving word play by everyone I spoke to, they wont replace or pay a dime of it. Save your money folks. Save your time, save your energy and save your sanity. DO NOT BUY THIS COVERAGE.
# 108981
SanAntonio - TX 03-06-2017
Paul , SanAntonio TX
Posted On 03/06/17
Review No. 108942
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've only had to use Choice Home Warranty once since I signed up a year ago, but I chose them because their monthly charges are cheaper and their deductibles are cheaper yet when I did have submit a warranty claim it was super fast. I had a phone call from the plumber in less than an hour and they were over the next day and repaired my issue very quickly.
# 108942
Dallas - TX 03-04-2017
Karen , Dallas TX
Posted On 03/04/17
Review No. 108930
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Called because my garbage disposal was not working. Someone was assigned immediately and came out the next day and replaced it in less than an hour. He also fixed a small leak and flushed out my sink lines to make sure I didn't have any other problems. Service was excellent! I switched from another company and I am happy with my warranty.
# 108930
FortLauderdale - FL 03-02-2017
Moore , FortLauderdale FL
Posted On 03/02/17
Review No. 108909
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Choice home warranty does not do anything for you it's a waste of money and time they promised a piece of mine but hardly anything is covered .had to come out my pocket to pay for a leaky AC due to a clogged drain unit when the plumbers plumbing repair.I paid $145 total will never use them again .I will rather get a plumber to come out and do anything for me on my own. They don't have a leaky faucet's they don't cover when he toilet bowls they don't cover anything if you use them you are a fool view less
Choice home warranty does not do anything for you it's a waste of money and time they promised a piece of mine but hardly anything is covered .had to come out my pocket to pay for a leaky AC due to a clogged drain unit when the plumbers plumbing repair.I paid $145 total will never use them again .I will rather get a plumber to come out and do anything for me on my own. They don't have a
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# 108909
Wentzville - MO 02-28-2017
Shawn Putman , Wentzville MO
Posted On 02/28/17
Review No. 108877
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The service from inception to completion was hands down some of the best service I've received from a warranty service. I would recommend Choice Home Warranty to anyone in the market. Thanks for your prompt response.
# 108877
N.MYRTLE BEACH - SC 02-26-2017
I.Cotterick , N.MYRTLE BEACH SC
Posted On 02/26/17
Review No. 108847
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
i am so happy i switched from my old co. to CHW!. they are very nice ,professional & easy to deal with.NO hassles--just great service. the service people are great as well. fast reply times--courteous & knowledgeable. i signed up for a 5 year plan with 1 year free now--i can't imagine using anyone else after such good experiences.i highly recommend them!! i am most satisfied with CHOICE HOME WARRANTY! view less
i am so happy i switched from my old co. to CHW!. they are very nice ,professional & easy to deal with.NO hassles--just great service. the service people are great as well. fast reply times--courteous & knowledgeable. i signed up for a 5 year plan with 1 year free now--i can't imagine using anyone else after such good experiences.i highly recommend them!! i am most satisfied with CHOICE HOME
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# 108847
Plano - TX 02-26-2017
Marlo Holland , Plano TX
Posted On 02/26/17
Review No. 108845
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Choice Home Warranty is unbelievably easy and prompt in accepting and issuing claims. I have only made four claims and each was processed immediately. A confirming phone call and email is returned within minutes of hanging up, acknowledging who the service man is with telephone number. So far, three of the four service men have called to make an appointment within 3 to 4 hours with same day service. The other called about 6 hours after being assigned, and came the next day. AND each arrived on time and did a good job. Customer Service is outstanding. I had a hick-up on last claim ... that one issue was not covered by my plan contract, on a two issue service call. The other issue was completed. After reviewing my contract, the issue problem was questionable ... my plan is called a 'Total Plan', prepaid for 6 years with a $45 service call, but the contract only mentions 'Premium or Gold Plan' that covers the issue. I could not find 'Total Plan' defined in the contract. After contacting customer service, they immediately contacted the service man and reassigned the issue to another service company. The issue is pending, awaiting an inspection on Monday. Customer Service earns a good old-fashioned A+ for promptness, follow-up and helpfulness. When I purchased the plan, I was assured that my Total Plan covered everything listed. I am confident that the issue will be handled fairly, because contrary to reports about other HW company reputations, Choice HW has been efficient and honest with me. view less
Choice Home Warranty is unbelievably easy and prompt in accepting and issuing claims. I have only made four claims and each was processed immediately. A confirming phone call and email is returned within minutes of hanging up, acknowledging who the service man is with telephone number. So far, three of the four service men have called to make an appointment within 3 to 4 hours with same day
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# 108845
Nottingham - MD 02-25-2017
Dona Meyers , Nottingham MD
Posted On 02/25/17
Review No. 108839
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Sewage backup in our basement. Plumber out and problem fixed in 3 hours. Thank you.
# 108839
Chandler - AZ 02-21-2017
Bernardo Portilla , Chandler AZ
Posted On 02/21/17
Review No. 108743
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They have kept their word about the promised services. In the last 3 years, I have done few claims and most of them have been covered as promised. I truly recommend this company, I understand that sometimes they get pretty busy (like in a mid of summer/heatwave when we all calling for AC services) but for most their service is pretty good.
# 108743
Keller - TX 02-20-2017
Douglas Fontana , Keller TX
Posted On 02/20/17
Review No. 108704
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Choice Home Warranty basically offers an insurance policy for items within your home. HVAC system being one of the systems covered.
I filed a claim 2/17 when my heater system stopped blowing air. They scheduled a technician to come to my house. The technician did not offer a diagnosis of the issue, he only took pictures of the inside of the blower motor compartment and filters.
After a few days, I called CHW to find out what happens next, they told my my claim was denied due to improper maintenance (air filters were dirty). I presented a receipt showing the filters were changed by a certified HVAC professional 4 months earlier. They then responded with denying the claim based on dust buildup in the blower compartment.
I hired a certified technician to inspect the issue. He removed the blower motor and diagnosed the problem as a failure in the bearings. He also stated the dust buildup and filter condition were normal and that the main reason the bearings failed was due to the fact that the motor was 12 years old. He also stated dust cannot cause bearings to fail.
When I contacted the company of the technician that CHW hired for the initial inspection, they said they could not have diagnosed the problem until they removed the motor. Their instructions were to take pictures and send in to CHW, they were not authorized to spend additional time removing the motor and diagnosing the problem.
CHW clearly stated they are using the pictures to deny my claim, not the opinion of the company they sent to look at my HVAC system. view less
Choice Home Warranty basically offers an insurance policy for items within your home. HVAC system being one of the systems covered.
I filed a claim 2/17 when my heater system stopped blowing air. They scheduled a technician to come to my house. The technician did not offer a diagnosis of the issue, he only took pictures of the inside of the blower motor compartment and filters.
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# 108704
Fairburn - GA 02-20-2017
Sheila , Fairburn GA
Posted On 02/20/17
Review No. 108701
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This was my first service call with Choice. I am completely satisfied with the prompt connection with customer service and the service company. They called me within an hour and scheduled the service appointment. They called half an hour before the appointment time to let me know they were on the way. Within minutes the tech diagnosed my oven that wasn't heating. He came back the next morning, replaced the part and we were good to go. He was very professional and courteous. Service was great! view less
This was my first service call with Choice. I am completely satisfied with the prompt connection with customer service and the service company. They called me within an hour and scheduled the service appointment. They called half an hour before the appointment time to let me know they were on the way. Within minutes the tech diagnosed my oven that wasn't heating. He came back the next morning,
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# 108701
Colorado Springs - CO 02-19-2017
Michele A , Colorado Springs CO
Posted On 02/19/17
Review No. 108699
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Courteous service. Fast response. Even the technicians like them asacompany to work for. Any issues with service are immediately taken care of. Highly recommend.
# 108699
Fort Mill - SC 02-17-2017
Sharon Summers , Fort Mill SC
Posted On 02/17/17
Review No. 108687
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was contacted quickly with the name of the contractor who would be repairing my furnace unit. They came out the next day. I was very pleased with the technician and the immediate response from Choice.
# 108687
Golden Valley - AZ 02-17-2017
Patricia A Smith , Golden Valley AZ
Posted On 02/17/17
Review No. 108677
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I bought this warranty in Dec 2016.I have tried to use it twice.
The first time they wouldn't cover appl because of a missing part.
the second time they wouldn't cover the washing machine because i hadn't
had the policy long enough. WTF?
So I cancelled.Would not recommend.
# 108677
NORRIDGE - IL 02-16-2017
MICHAEL CACCIOPPO , NORRIDGE IL
Posted On 02/16/17
Review No. 108669
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My garbage disposal started making a tremendously loud sound. I called in and a service tech was referred to me and they contacted me within 15 minutes. I then set up the appointment and the tech came out and checked my disposal and said there was nothing mechanically wrong with it.
Even though there was nothing mechanically wrong with it the still covered the install of a brand new one.
# 108669
Glenarden - MD 02-09-2017
JI , Glenarden MD
Posted On 02/09/17
Review No. 108556
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They are actually pretty good. They are trying their best to best the top rated warranty company. And this shows in how they handle complaint on a timely manner. They also try their best to dispatch technicians as soon as they can.
# 108556
Orlando - FL 02-09-2017
Deborah DoCarmo , Orlando FL
Posted On 02/09/17
Review No. 108554
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It was our first time using Choice since we started our plan and we had 3 different issues in our house. Right after we contacted them we received calls from contractors scheduling our home visit. Everything was very well fixed/replaced and it was fast. We loved the support we had through the process. Thank you Choice!
# 108554
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