Choice Home Warranty

Our A/C System stopped cooling on a Sunday evening and we spent an intolerably hot night trying sleep. Early the next morning I placed a service call to Choice Home Warranty and that same day we were notified by both phone and email that Morgan Air Conditioning was was assigned to repair our A/C system, but not until Friday. Since it would have been almost impossible to sleep comfortably for several more days until our A/C unit was scheduled to be fixed, We contacted Morgan Air Conditioning directly from the phone number provided by the friendly Choice Home Warranty person I spoke with, and the equally friendly and concerned Morgan scheduling rep I also spoke with, quickly changed our appointment to the following afternoon (Tuesday) instead of Friday. The assigned company showed up on time - actually about an hour early after first calling - and quickly diagnosed and fixed the problem. We really appreciate the timely attention that both Choice Home Warranty and Morgan Air Conditioning exhibited to correct our air conditioning problem. view less

The worst customer service I have ever experienced with any company. Wait time for repairs/claims is at least one hour (requesting service); wait time for customer service (giving your $$$) 2 minutes. Technican may not even call for days later.

This is how the game is played: 1) pay the warranty company “Choice Warranty” in advance (the longer (more $$$) you pay the cheaper; 2) call “Choice Warranty... you are told that a technician will contact you within 24 hours; 3) when you are finally contacted by the technician you are told that “I got to call “Choice Warranty” for authorization”, the technician than “says” he is on hold for an hour or more; 4) you got to pay the technician prior to him calling “Choice Warranty” for authorization of the service, by the way the technician may or may not be licensed and bonded, may or may not accept credit cards... what legitimate business does not accept credit cards in today’s technology and the guy wanted me to purchase a gift card (more $$$ out of the customer pocket), but who cares about Your $$$ if you don’t! 5) This is the real catch: “Choice Warranty” is going to deny the claim stating that the service is not covered under the warranty, the technician is going to tell you they knew that “Choice Warranty” was going to deny the claim but THEY can give you a better price because they want to maintain “their” reputation and keep you as a satisfied customer. I hope you got that...”One Hand Washing Another” I hope you got what’s really going on with this.

I have had several claims and every single time it’s the same game just a different face.

A very unhappy customer with no air(one technician said it’s a bad compassor a 2nd technician said the air conditioner needs a condenser. Both technicians offered a cheaper price because “Choice Warranty” will not approve the authorization for service (it’s not covered under the warranty)!

I have two warranties with “Choice Warranty”. Everyone I talk to is having the same problem with this home warranty “Choice Warranty”.

I cannot even get “Choice Warranty” to send a denial of the claim to depute the denial. I even talked to a supervisor to no avail.

Very very unhappy miserably and uncomfortably hot grandma

Central AL

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DO NOT BUY from this company. Their exclusions on coverage on any item are so numerous as to negate any reimbursement. Example: air conditioner - no rust on coils. Just about any air conditioner is going to have some rust due to condensation; Refrigerator: nothing to do with water line, dispenser, seals, etc.; Garage Door: no coverage on hinges, springs which is what is most common on garage doors. Please read all their exclusions before even considering this company. In doing some further research I found one company that did not have as many exclusions as others. That was American Home Shield. The only issue with them was the expense. view less

Called company at 10:00 as our ac went down and was not blowing cold air. In this Kansas humdiity and stickiness it was starting to get very hot and humid in our home. By 1200 pm noon the tech was there and fixed a blown capacitator.
From the start I thought we were bound for a hotel that evening, but Choice came through. Very impressed as I am a realtor and I sell their product to all my new Buyers!!! view less

We had an A/C problem. The Choice home rep. was very nice, but said we would get serviced in 24 hrs. This was on a Friday morning. We received an automated phone call stating we had an appt. scheduled for Mon. between 3 and 8 p.m. Fortunately, we had cold air, it just would not shut off. The company that was given the repair order called to say they could come at 2 p.m. The A/C technician was terrific. He made the whole experience worth it. He was professional, polite and even checked the unit in pouring rain. My first call to Choice since we purchased the plan. So far so good. view less

I had several calls for work. And Choice Home Warranty responded to my requests with in an hour and had the appropriate personnel out to my home within 24 hours, and my last request was the same day. Their price is great, especially against the more popular home warranty companies. They even offer a special deal for Military and Veterans. I haven't seen another company that does that, and since I'm retired military, they are the perfect fit. view less

Choice Home Warranty company is worst in customer service and delivery. I would strongly advise not to indulge in any warranty company as all of them are same.. they are all crooks and thief and they are just behind making money. They will promise heaven and sky during the sales call but when it comes to the commitment they are worse. Their customer service reps are trained to find ways and means to make the claims "Not Covered". They will promise that all appliances are covered, but when it comes to repairing them they will promptly decline it saying it is not covered as the problem was due to rust/corrosion. All appliances are made of Iron & Steel or they will have components that are made of iron and steel. There is always moisture in the air and with a period of time any appliances will rust, that is the physical nature of the material. However, without looking into the real issue and the problem, the moment they see rusting, the first thing that they say is that the issue is due to rusting and under their policy it will not be covered. Secondly, when you file a complain they will place the order for any technician to pick up the work. The technicians are not reliable and not experienced. They often file incorrect assessment on the job and they will always find ways to tell you that the issue is big and that you have to spend a lot of money to fix it. You will be forced to get someone else for a second opinion which CHW will NOT pay unless it is proven that the assessment by your guys was not correct. You will have to spend a lot of time over phone waiting, nonproductive talking and not to mention all the stress in explaining and negotiating. Thirdly, CSW will never cover any cost that is subject to wear and tear which they promise but religiously decline. For e.g: In refrigerator - they will not cover ice maker, gasket, handle, trays etc. but they will cover compressor which has a lifetime warranty. In AC unit they will not cover coil leakage and leak test. They will make you pay for doing all the test. And once you have done all the test which you paid for it, they will find some excuse or find some rust and say that your system was not maintained or is not a normal wear and tear issue and is NOT COVERED. In garage unit, they will not cover sensors. In heater tank, if the pilot is broken, they will blame it on corrosion and will not cover. They will never have any history on what work has been done on the appliances, they will never send the same technician and they will never share any history with the appointed technician on the work that was done on the appliance. They are very unprofessional and unreliable. Don't ever take a yearly plan as you will get stuck with them. It is not worth the money. The best advice will be to find out a well know, a reputed and a referred HVAC guys, a plumber, an electrician and a refrigerator/washer/dryer guys and keep their number handy. Stay away from the warranty companies as they do nothing but take your money and give you stress. view less

My wife and I signed up for choice home warranty April, 2018, paid the three year premium up front, was guaranteed a technician would be at my house within 24 hours on any service call I would have to call in, this was the biggest selling point to us. On may 28th, 2018, my a/c was not cooling our house, I called and was told a tech would call me and let me know when they would be at our house to fix it, 24 hours went by, received a call stating they would be out on 6/5/2108 ( 8 days ). I was very unhappy with this time frame, call d them back on 5/29/18, spoke with a "manager " he told me that is as soon as someone could clone out, stated he would call me back and let me know if somebody can come out sooner, I told him I was guaranteed a tech within 24 hours at time of signing up, he said I "misunderstood " that it was that someone would "call" within 24 hours( which was NOT what was promised). I waited for a call back, no one called, so I called back on 5/31/18, meanwhile, I have a 17 year old dog who is very hot, it's 80 degrees in my house. They told me they don't have enough technicians to come out sooner than 6/5/18, this is unacceptable, they offered for me to call my pie vendors and they would reimburse me, I don't have faith that they would do anything they say they will do. I cancelled and will find a company with virtue and does what they say they will do. For them to tell me that 8 days is a sufficient time frame is absolutely ridiculous!!! Horrible company, My wife and I highly recommend NOT going with this company!!!! view less