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Home  /   Companies /   BFS Home Warranty
icon Last updated: September 2, 2021

BFS Home Warranty Review

Headquartered in New York, BFS Home Warranty has been a part of the home warranty industry for almost 48 years, since 1973. The company was founded by Crockett Herd as Broward Factory Service and operates in four states, namely Florida, Texas, Arizona, and Nevada. They have 18 outlets across these states and serve approximately 35,000 customers.

BFS home warranty offers three plans that provide varying levels of coverage for your home's major appliances and systems. They also offer a Maintenance Plan to ensure regular upkeep of your household systems and appliances. Check out our full review to know more about their offerings and service quality.

Pros

  • Freon coverage available
  • Fully licensed and insured staff
  • May provide services on the same day as claim filed
  • Covers ‘unknown’ pre-existing conditions
  • Systems and appliances covered regardless of age

Cons

  • Only available in 4 states
  • Does not offer 24/7 services
 $company_name
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83 Reviews

Premium

$300-$700

Deductible

$55

Coverage Limits

$5900

BBB Rating

A+

Active States

4

Complaint Resolution Program

No

$1500

Estimated Appliance Coverage

$1500

Estimated System Coverage

4

No. Of Active States

No

Complaint Resolution Program

BFS Home Warranty Plans

BFS Home warranty offers three plans. These plans are adaptable to meet the diverse needs of buyers, sellers, and real estate professionals.

  • The Basic Package Plan: It covers all the basic home systems like a water heater, garbage disposal, and two air conditioners.
  • The Deluxe Package Plan: It provides coverage that includes everything offered under the Basic Package plan. In addition, it covers major home appliances such as microwave, washer, oven, and refrigerator.
  • The Premium Package Plan: It provides coverage for the repair and replacement of all the home systems and appliances with no service fees.

BFS’ home warranty plans include unlimited service calls, no service fee (deductible) options, and there is no restriction on the age limit on the home or its systems and appliances.

Basic Plan
  • Electrical System
  • Water Heater
  • Garbage Disposal
  • Plumbing System
  • Freon Recapture/ Recharge
  • Unknown Pre-existing Conditions
  • Line Clearing (up to 6ft.)
  • 5 Point Tune-Up
  • Circuit Board
  • Standard SEER Upgrade
  • Air Conditioners (2)
Deluxe Plan
  • Dishwasher
  • Electrical System
  • Water Heater
  • Garbage Disposal
  • Plumbing System
  • Freon Recapture/ Recharge
  • Microwave
  • Unknown Pre-existing Conditions
  • Range/Oven
  • Washer/Dryer
  • Line Clearing (up to 6ft.)
  • 5 Point Tune-Up
  • Circuit Board
  • Standard SEER Upgrade
  • Refrigerator with Ice Maker & Dispenser
  • Air Conditioners (2)
Premium Plan
  • Dishwasher
  • Water Heater
  • Garbage Disposal
  • Plumbing System
  • Freon Recapture/ Recharge
  • Microwave
  • Range/Oven
  • Washer/Dryer
  • Line Clearing (up to 6ft.)
  • 5 Point Tune-Up
  • Circuit Board
  • Standard SEER Upgrade
  • Refrigerator with Ice Maker & Dispenser
  • Air Conditioners (2)
  • NO DEDUCTIBLE OPTION

BFS Home Warranty Prices & Coverage

The pricing of BFS Home Warranty plans range between $25-$59 monthly, and the deductible is $55 per claim. You can also choose a ‘no deductible option’, where you pay $150 for unlimited service requests or calls. This pricing is for a single-family home but will change if you are buying a plan for a condo, mobile home, or duplex. You can submit a free quote to get the pricing details based on your specific needs.

The contract length for the plans offered by BFS Home Warranty is 12 months. The following items are included:

Additional Coverage

Customers can choose from the three most popular plans as shown above, or can just start with the Basic Plan and add the Additional Coverage options to design a personalized plan.

  • Refrigerator with Ice Maker & Dispenser
  • Dishwasher
  • Oven/Range
  • Microwave
  • Stoppage Coverage
  • Washer & Dryer
  • Double Oven
  • Extended Plumbing
  • Pool or Spa (with shared equipment)
  • Each Additional Air Conditioner
  • Pool or Spa (with shared equipment)
  • Each Additional Water Heater
  • Additional Pool or Spa Pump & Motor
  • Emergency Service

Maintenance Plan

BFS customers can also buy the Maintenance Plan, which provides routine maintenance for the household equipment. It includes two plans- the Standard Maintenance Plan and The Deluxe Maintenance Plan. The cost of the Standard Maintenance Plan is $149, and the Deluxe Maintenance Plan is $189.

BFS Home Warranty Claims & Customer Service

BFS home warranty claim process is very simple. You can contact their dedicated customer service at 1-800- 237-9910 during standard business hours of 8:00 am to 5:00 pm on weekdays.

Follow these simple steps to file your claim:

  • To arrange an emergency visit or to file a claim, call the BFS helpline number.
  • The company will assign a service technician to visit your home at an appropriate time.
  • BFS will initiate the service within 48 hours but if it is an emergency(like the loss of plumbing, heating, or cooling service) then they may provide the service within 24 hours.
  • You have to pay a service fee for each requested service visit, and the service cost may vary depending on the state.

BFS Home Warranty STATES AVAILABILITY

BFS Home Warranty offers services in 4 states currently. You can check the map below to find out whether they offer services in your state.

  States Covered
  Corporate Office
  States Not Covered

Does BFS Home Warranty Cover Everything?

Home warranty companies generally don’t cover damage occurring from any kind of accident, abuse, misuse, fire, flood, windstorm, or act(s) of God. They also don’t cover damages occurring as a result of water, mold, mildew, fungus damage, or insects and rodents.

BFS plans will not cover the problems that occur due to power surges or power reductions. The coverage is limited to the perimeter of the dwelling and to the interior of the residence.

Coverage offered by BFS on all high-end or commercial appliances is limited to $1,500. Circuit Board coverage is limited to $250 per item. Customers can renew their services without fear of a lapse in the company's coverage. The average cost for replacing the house equipment such as HVAC and electrical system is around $3000-$5900.

Existing customers who periodically renew their contracts will also have to wait for 30 days after renewal for the coverage period to commence. During the 30-day waiting period, the firm may examine your systems and appliances.

BFS Home Warranty offers coverage for pre-existing conditions in any systems or appliances that were not identified or found by a visual inspection or simple mechanical test. Hence in order to qualify for this coverage, you must conduct a home inspection within the last 60 days.

The contract excludes any service or replacement provided by another company on a covered product without written authorization by BFS.

Is BFS Home Warranty Worth it?

BFS Home Warranty has served about 35,000 customers in 48 years of existence. They offer a wide range of home warranty options like different plans, maintenance plans, flexible pricing, and attentive customer service to meet their customer's requirements. However, they are a regional company and as such, don’t offer services elsewhere.

You can take a peek at our Best Home Warranty Companies of 2021 for more alternatives that offer similar services but with a higher presence across the country.

To help you navigate through numerous options available in the market, we have listed a few of the top home warranty companies that not only offer comprehensive coverage options but pricing as well.

BFS HOME WARRANTY FAQs

What voids a home warranty?

Your home warranty can become void if your appliances or systems break down due to lack of maintenance or wilful neglect and misuse. You should also note that any damages to your items won’t be covered unless specified in your home warranty contract. We recommend that you give a company’s sample contract a thorough reading before purchasing a home warranty policy.

Is the BFS HW contract transferable?

Yes, the BFS HW contract is transferable at no cost, and if you want to get more information about it, you can call the contract department at 1-800-237-9910.

How to cancel BFS Home Warranty Contract?

You may cancel your BFS Home Warranty at any time. To cancel the contract, contact the home warranty provider by phone at 1-800-237-9910. You can also send an email to inform the agent that you wish to cancel the contract. If you choose to cancel within 20 days after the contract was made, you will receive a refund for the remaining term of the contract.

How to become a BFS home warranty contractor?

To become a BFS home warranty contractor, you’ll have to send a formal application with documents verifying your status as a licensed contractor.

BFS Home Warranty REVIEWS

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Dennis Szal , Surprise, AZ

On Jun 16, 2020

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We have been burnt by other home warranty companies. Then we discovered BFS. They are highly professional, prompt, knowledgeable and personal. We have used he to fix problems with our micro wave (they actually bought us a new micro wave, they fixed our fridge and ac unity also. We strongly recommend BFS.

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JOYCE OKEAFOR, Plano, TX

On May 28, 2020

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This company was contracted upon purchase of my house. They have been in my house several times but were very incompetent to fix most things they were called to do. Their two responses were" its not covered" or " we didn't find anything wrong with it ". The last technician damaged my garage door further and I called multiple times but they refused to fix it. They're just waiting fo ..Read Full Review

This company was contracted upon purchase of my house. They have been in my house several times but were very incompetent to fix most things they were called to do. Their two responses were" its not covered" or " we didn't find anything wrong with it ". The last technician damaged my garage door further and I called multiple times but they refused to fix it. They're just waiting for my contract to expire. I WILL NOT RECOMMEND THIS COMPANY TO ANYONE. ..View less

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Guadalupe H, San Antonio, TX

On Apr 27, 2020

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I have had a warranty with this company for the past five years, I guess I should have learned. The water heater in my home is not providing enough hot water for my husband and I to shower even when waiting an hour between uses. The unit is older than the house (24 year old water heater) which shows minor signed of a leaks and rust/corrosion on the top and bottom seams of the unit. The technician sho ..Read Full Review

I have had a warranty with this company for the past five years, I guess I should have learned. The water heater in my home is not providing enough hot water for my husband and I to shower even when waiting an hour between uses. The unit is older than the house (24 year old water heater) which shows minor signed of a leaks and rust/corrosion on the top and bottom seams of the unit. The technician showed up and told me the heating element is going out but since it still heats water it is not an immediate need replacement so they will not replace it. So apparently the system must either leak all over my house and ruin my flooring or stop heating water completely, so I would be without hot water for 4-5 days waiting for a technician, So they offered a buy-out for $750 and if I wait until the unit fails I was informed I will still need to pay in the area of $450 for the replacement. I already paid $415 along with $395 last year and $375 per year for the three previous years (total $1935) with only one claim for an a/c blower fan motor replacement. This doesn't count the visits I paid $55 and nothing was done to resolve my issue. I had an issue a few years ago with my a/c, but thank goodness my son is an a/c tech and realized I had a freon leak inside the house (on the unit replaced by the seller of the home and under warranty, so no cost to BFS for the replacement) before they convinced me to replace the outside unit at a personal cost of $1800 that would not have resolved my issue. the bottom line is you pay large sums of money for what you think is warranty coverage for your household products and come to find out the company is not willing to replace things, even when they admit they are failing (the heater element in the water heater), until there is total failure and possible damage to your home and still a large out of pocket expense when the item is finally replaced. ..View less

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Dan Deuter, Schertz, TX

On Apr 12, 2020

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I hope their current level of service is not an indicator of future service. Called in emergency AC problem at 0900, it is now 1415 and no call. Went on line to request service but their app couldn’t find me as a customer but I’m looking at the receipt from feb 2020. Now if this becomes resolved or an explanation follows I may change rating but right now I’m not impressed.

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Diane , Las Vegas, NV

On Jan 09, 2020

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Horrible warranty company. They give an outrageous time frame of when they will be out to service your item. They either call and don’t leave a message or they don’t call. They don’t believe in replacing an item but will tell you that they have to order the part will take 2-3 weeks for them to get, and once they come out and install the part, the item only works temporarily and then you ..Read Full Review

Horrible warranty company. They give an outrageous time frame of when they will be out to service your item. They either call and don’t leave a message or they don’t call. They don’t believe in replacing an item but will tell you that they have to order the part will take 2-3 weeks for them to get, and once they come out and install the part, the item only works temporarily and then your back calling them about the same item. Just ridiculous. ..View less

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Abraham Navarro, Frisco, TX

On May 01, 2019

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Since I started to request quotation the representative was very responsive, i was able to get a 2 year deal. They helped me with the AC tune up and the technician who visited was very kind and He gave me good tip to maintain in good shape my units, i live in the area of Frisco TX and I got the $0 deductible

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Victoria Ragone, West Palm Beach, FL

On Apr 27, 2019

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This service is horrible. AC leak and techs came out 4 times and each had a different solution, most of which would involve extra charges. Finally the manager Steve told me a new AC was needed. I called another company for a 2nd opinion. No new AC needed, the pan needed to be cleaned out it was full of rust and gunk. RIP OFF!

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Alfreda Lewis, San Antonio, TX

On Apr 12, 2019

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The technician was very knowledgeable, respectful, and friendly. I really appreciate the fact that he, not only called before arriving, but also arrived within the two hour time frame given. The work was efficient and fast. He answered all my questions and gladly took the time to educate me about my system. Amazing service, Thank you!

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1 people found this review helpful
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Nicole Griggs, Crowley, TX

On Nov 02, 2018

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BFS came out and replaced my heat and ac system. My house has never cooled this good and now that the cold weather is here my house is warmer than ever. Thank you BFS for taking care of my family. We will be using you for many years to come.

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Mary Fagan, The Villages, FL

On Aug 09, 2018

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Called 8/8 for service. Scheduled for 11am-1pm. Service man arrived 11:15am on 8/9. He was in the house a total of about 15 min. He removed a leaking hose from the kitchen sink sprayer and replaced it with the new one I had. He was fast, efficient and friendly. No mess when he left and I now have a leak free hose. I have had Browards for a number of years and highly recommend them. A number of my ..Read Full Review

Called 8/8 for service. Scheduled for 11am-1pm. Service man arrived 11:15am on 8/9. He was in the house a total of about 15 min. He removed a leaking hose from the kitchen sink sprayer and replaced it with the new one I had. He was fast, efficient and friendly. No mess when he left and I now have a leak free hose. I have had Browards for a number of years and highly recommend them. A number of my friends and neighbors also have them and we are all happy with their serivce, and the personnel who man the phones. Thank you Broward for your service. ..View less

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Brenda Chaisson, Tarpon Springs, FL

On May 04, 2018

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I have full coverage with Broward (replacement). I call for service and usually the next day someone comes for the repair. I request a 30 minute window for arrival and they always call. Service techs are very knowledgeable and friendly. Sometimes parts have to be ordered but as soon as they are in they are back to complete the repair. I have been with Broward for 20 years. My son is purchasing a ho ..Read Full Review

I have full coverage with Broward (replacement). I call for service and usually the next day someone comes for the repair. I request a 30 minute window for arrival and they always call. Service techs are very knowledgeable and friendly. Sometimes parts have to be ordered but as soon as they are in they are back to complete the repair. I have been with Broward for 20 years. My son is purchasing a home and I am recommending that he also get a contact with Broward! ..View less

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Beverly H, Las Vegas , NV

On Apr 26, 2018

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So far they are a waste of both time and money. A water control valve is not covered under plumbing and gfi plugs are not covered under electric. They wait until morning of scheduled appointment to tell you it is not going to be a covered problem. I could of had someone else out in those two wasted.

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Ruth Moorman, San Antionio, TX

On Mar 26, 2018

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We have been very pleased with BFS here in San Antonio. They have gone out of their way to be sure we were comfortable when we had A/C problems. They even brought a huge fan to help us. I would recommend them highly.

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Ruth Moorman, San Antonio, TX

On Feb 14, 2018

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We are using the new BFS in San Antonio. They are very knowledgeable and prompt. We used the one in Georgetown and would never use them again. They cheated us out of money to fix the A/C and were very rude. Thanks for being a great staff at the BFS in San Antonio.

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Jeannette, Clearwater, FL

On Jan 31, 2018

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We have been using broward factory service for over 15 years and they have always been very helpful whenever we have a problem!! Great customer service And technicians!! The Clearwater office is the one that we deal with!! Thank you Jeannette

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RajC, Plano, TX

On Sep 20, 2017

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The service provided by BFS has gone down to absolutely worthless now a days. In fact there is NO SERVICE! Please do not waste your money! I reported my appliance (just 3-4) yrs old for repair 6 weeks ago, it took 2 weeks to come have a look at it (i am in metroplex). The tech took it for repairs and since then I have been calling but no action except false promises by Ronnie and Ashley that we will ..Read Full Review

The service provided by BFS has gone down to absolutely worthless now a days. In fact there is NO SERVICE! Please do not waste your money! I reported my appliance (just 3-4) yrs old for repair 6 weeks ago, it took 2 weeks to come have a look at it (i am in metroplex). The tech took it for repairs and since then I have been calling but no action except false promises by Ronnie and Ashley that we will get back to you next day. ..View less

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Edward Y, Houston, TX

On Sep 15, 2017

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Horrible service. I am out of AC for 7 days in Houston. They keep break their promise and still haven't fixed the fan of the compressor. Will never use them again nor recommend to anyone.

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Sandy Channing, Fort Myers, FL

On Aug 04, 2017

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Extremely satisfied with the plan my realtor gave us as well as the service received from BFS. I called to have my A/C repaired b/c is was running hot and BFS responded promptly. We had a BFS tech at the house within hours. He was friendly and knowledgeable, A/C fixed within an hour. I highly recommend BFS and will be renewing our contract next year!

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KW Zajac, Austin, TX

On Jun 08, 2017

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The absolute worst warranty company I've ever had the displeasure of dealing with. After paying a $55 deductible, the repairman came to my home to fix my dryer 3 days later. He had the audacity to say "this is a pretty easy fix, do you know how to do this yourself?" No, I don't know how to do it myself, that's why I called on you! The part, a timer, was ordered. It took 6 days to come in. ..Read Full Review

The absolute worst warranty company I've ever had the displeasure of dealing with. After paying a $55 deductible, the repairman came to my home to fix my dryer 3 days later. He had the audacity to say "this is a pretty easy fix, do you know how to do this yourself?" No, I don't know how to do it myself, that's why I called on you! The part, a timer, was ordered. It took 6 days to come in. I was then scheduled for the repair appountment on Monday 6/5/17. I got a call from Amber, the receptionist, at 8:46 AM on Monday stating that their repair tech had called in sick, and that they would need to reschedule my repair, even though the had the part, to Thursday 6/8. I called back after a couple hours and demanded to speak with a supervisor. The supervisor called back after 2 more calls to ask what the status was. I asked them to come the next day, as I had now been without a working dryer for 2 weeks. After a confirmation from Roxanne, another receptionist, the supervisor made a service call to my home the following morning, however, I never got a call back as to if my dryer was fixed. I called the office and was transferred to the supervisor. The supervisor stated that he had broken my selector knob IN HALF while servicing the dryer, and that he was going to order that part and that it would arrive within 5 MORE days. I resolved the issue myself, by purchasing the $11 part that he had broken and replaced it myself. I plead you to never consider purchasing a warranty from this company. I have also asked multiple times for my $55 deductible payment back, to no avail. ..View less

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Andy, Hollywood , FL

On May 04, 2017

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If I can give them less than one star I would. Let's not start with the rude customer service representatives they hire and the way they speak to you as if they offer their services for free. They come in the first time to check up on something and of course deduct $55, the problem here is that they tell you they fixed it and afterwards you end up figuring out it's even worse. When I called back they tel ..Read Full Review

If I can give them less than one star I would. Let's not start with the rude customer service representatives they hire and the way they speak to you as if they offer their services for free. They come in the first time to check up on something and of course deduct $55, the problem here is that they tell you they fixed it and afterwards you end up figuring out it's even worse. When I called back they tell me I need to pay another $55, for what? It's the same exact problem and you made it worse. After fighting with the crappy representative I hung up and will never use the service again. No wonder all the reviews are bad. I guess it's a game they play. I don't understand how they are still in business. ..View less

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BFS Home Warranty RATINGS

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83 Reviews in Total

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