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Home  /   Companies /   HMS Home Warranty
icon Last updated: September 17, 2019

HMS Home Warranty

HMS National commonly known as HMS Home Warranty is one of the leading providers of home warranty plans in the nation. It has over 35 years of experience in the industry. It is a member of the National Home Service Contract Association and is committed to making homeownership a pleasant experience. HMS Home Warranty has a network of over 40,000 contractors who are dispatched as and when service requests are placed. The company has a simple claims process and runs a customer service facility which functions 24/7/365.
HMS Home Warranty
2 / 5
Based on 1,452 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

48

No. Of Active States

Yes

Complaint Resolution Program

WHY HMS Home Warranty?

  • Customizable coverage options
  • Marketopia 2.Go cloud-based tool available for realtors
  • 24/7 claims process online
  • Renew your policy online
  • No home inspection required
  • Large contractor network of over 40,000 professionals

HMS Home Warranty CLAIMS

HMS Home Warranty is known for their great customer support and world-class contractors and technicians that see to your repairs and replacements

  States Covered
  Corporate Office
  States Not Covered

HMS HOME WARRANTY FAQs

Is there a limit to the number of repairs during the contract term?

No, HMS does not have any limit to the number of repairs that can be covered. However, there are limits on the dollar amount that can be covered for some appliances and systems.

Where is HMS Home Warranty’s corporate office?

Their corporate office is at 4700 Exchange Court, Suite 300, Boca Raton, FL 33431.

How long is a HMS Home Warranty contract?

The initial buyer’s contract is for a 12 month period. The agreement can be renewed annually or for a longer period. All contracts can be cancelled at any time with 30 days written notice. It can be cancelled or changed within 30 days of execution.

Does HMS allow you to choose your own contractors?

No, you cannot. However, the company has a list of prescreened contractors from which you can choose a contractor, if you have preferences.

How does HMS National select its contractors?

The service contractors are put through a rigorous process for qualification and vetting. They must have fully licensed trade in their area, have commercial and other coverages for their business and employees, executed agreements with HMS and provision of all their licenses and insurance coverages.

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HMS Home Warranty REVIEWS

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Victoria Shields, Mason, OH

On Aug 14, 2020

To all who have used HMS- I am getting ready to launch a class action law suit against this company. My family has been without AC for a week already and I have spent days on the phone getting the run around. The company HMS assigned to do the service call said I need a new unit. HMS is telling me BEST case it will be 21 days to get the new unit but they can't give me a real date or even give me a dat ..Read Full Review

To all who have used HMS- I am getting ready to launch a class action law suit against this company. My family has been without AC for a week already and I have spent days on the phone getting the run around. The company HMS assigned to do the service call said I need a new unit. HMS is telling me BEST case it will be 21 days to get the new unit but they can't give me a real date or even give me a date when they will be able to give me a date. There are several other companies that can have my new AC unit put in the next two days but HMS refuses to use them. I have talked to several HMS representatives and supervisors who refuse to give their names on the phone. I am POSITIVE that the people answering the phone are actually paid to give people the run around. My father is the attorney general and will be launching a law suit. Please contact me ASAP if you wish to be included in a class action law suit at victoria.shields.01@gmail.com. I also have been involved in real estate my entire career and my real estate connections run deep and wide. I will be notifying all national real estate companies to stop using this warranty company immediately. ..View less

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HMS Home Warranty
HMS Home Warranty
On Aug 14, 2020

Dear Victoria - We regret to hear this has been your claim experience and my team would like to follow up with you personally to help expedite a resolution. Please respond to this message with your full property address and my team will follow up with you directly and remain in contact with you until this has been fully resolved. Thank you - Austin

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Mike, Hot Springs National Park, AR

On Aug 12, 2020

Initiated a claim on 6/28/20, when our air conditioner went out. A local technician came out the next day and determined the necessary part, which ultimately is no longer made. The A/C company reported to this to HMS and HMS said they'd research finding the part. It is 8/12/20, and I have heard NOTHING from HMS. Each time I call I'm told "a supervisor will call you back." I've called HMS 8 t ..Read Full Review

Initiated a claim on 6/28/20, when our air conditioner went out. A local technician came out the next day and determined the necessary part, which ultimately is no longer made. The A/C company reported to this to HMS and HMS said they'd research finding the part. It is 8/12/20, and I have heard NOTHING from HMS. Each time I call I'm told "a supervisor will call you back." I've called HMS 8 times and HMS has returned the call one time, at 8:00 at night, to the wrong phone number. My last call to HMS was 7/24/20, and I'm still waiting for a return call from a "supervisor". Supposedly our claim was upgraded to emergency status on 7/6/20, since we're experiencing above 100° heat index daily. Other claims with HMS have not experienced this inactivity; apparently they treat repairs differently than replacements. ..View less

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HMS Home Warranty
HMS Home Warranty
On Aug 12, 2020

The company has responded to the customer through the CRP system.

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Amy Gould, Loveland, OH

On Aug 04, 2020

0 starts. Automated system makes you enter payment prior to placement of service call. Service technician arrived for appointment to report the damages were not covered under warranty; no service in turn provided. If you are not 100% sure of the diagnostic of the problem do not use them; just call a repair service on your own. HMS refused to refund deductible. 10 second interaction with a profession cost ..Read Full Review

0 starts. Automated system makes you enter payment prior to placement of service call. Service technician arrived for appointment to report the damages were not covered under warranty; no service in turn provided. If you are not 100% sure of the diagnostic of the problem do not use them; just call a repair service on your own. HMS refused to refund deductible. 10 second interaction with a profession cost our family 125 dollars. The dealing in vagaries is clearly on purpose as well as the forcing of hand with the payment of deductible upfront. Extremely disappointed in how HMS conducts themselves professionally and ethically. Would not recommend this company to anyone. ..View less

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Response
HMS Home Warranty
HMS Home Warranty
On Aug 12, 2020

The company has responded to the customer through the CRP system.

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Tara Flynn, Catonsville, MD

On Jul 23, 2020

Horrible customer service, phones drop frequently and then have to go through long menu again, assign repair people who don’t even work on the system that need servicing, contractors are incompetent and don’t know what the minimum standards for our state are, when I try to get reassigned there are no notes on the file so nobody knows what was discussed during the last visit. Absolute bullshit ..Read Full Review

Horrible customer service, phones drop frequently and then have to go through long menu again, assign repair people who don’t even work on the system that need servicing, contractors are incompetent and don’t know what the minimum standards for our state are, when I try to get reassigned there are no notes on the file so nobody knows what was discussed during the last visit. Absolute bullshit. ..View less

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HMS Home Warranty
HMS Home Warranty
On Jul 23, 2020

Tara - I am sorry this was your experience. This definitely does not represent the service we aim to provide. We appreciate your feedback and would like to address your concerns. Please respond with your full property address and we will investigate and follow up with you directly. – Austin

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Man Choi, Sterling, VA

On Jun 19, 2020

HMS home warranty came with our home when we purchased it in 2010. We have renewed every year without fail and in 2018, our Furnace failed. They sent U.S HVAC Services to complete replace our furnace. They installed a furnace/blower that was 2/3 the width of my air handler and charged me $1200 out of warrant coverage expenses to make it work. Fast forward 1 .5 years later, my A/C has a coil leak an ..Read Full Review

HMS home warranty came with our home when we purchased it in 2010. We have renewed every year without fail and in 2018, our Furnace failed. They sent U.S HVAC Services to complete replace our furnace. They installed a furnace/blower that was 2/3 the width of my air handler and charged me $1200 out of warrant coverage expenses to make it work. Fast forward 1 .5 years later, my A/C has a coil leak and it is now going to cost me $2200 of non-covered work which include $500 in sheet metal modification, $750 in vent modification and $185 in copper work. The others are upgraded safety and locking caps, relcaim and disposal. Why am I paying for sheet metal work and vent modification if it wasn't done the right the first time? They contract with the bottom of the barrel companies and allow them to rip you off for doing work that you are trusting them to do. I should have done my research the first time. Shame on me for that. I got another quote to repair the coil and it came out to $2100 and $4200 to replace the system. When you call their customer service, they will swear up and down that they cannot do anythng and that their supervisor is too busy with paperwork to take a call from a client. This is the last year I will have this home warranty service and do everything in my power to advise people to not purchase their service. ..View less

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Jun 19, 2020

The company has responded to the customer through the CRP system.

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Tony Saiz, Summerfield, NC

On Jun 18, 2020

I am entirely dissatisfied with the services provided. Very first thing to understand is that this is not an insurance policy-this is a service agreement where the warranty company is making all the rules to its favor. I reported a breakdown of my AC Central system. The service contractor (selected by Cinch) recommended replacement of the AC system. The first surprise is that the warranty does not cover ..Read Full Review

I am entirely dissatisfied with the services provided. Very first thing to understand is that this is not an insurance policy-this is a service agreement where the warranty company is making all the rules to its favor. I reported a breakdown of my AC Central system. The service contractor (selected by Cinch) recommended replacement of the AC system. The first surprise is that the warranty does not cover needed repairs to ensure that the newLy implemented system is up to code: as every installation needs county inspection, denial of coverage For this reason Is uNreasonable and unconscionable. Second surprise is claim being denied because components of the systems being replaced do not match even though they are compatible in capacity ratings. Basically, Cinch interprets the warranty language to its favor and does not offer recourse other than arbitration or legal redress through the court system. In conclusion, you purchase this product with the reasonable expectation that it will cover the majority of the cost to repair or replace non functioning covered items, and in reality little or nothing is actually covered, And the “warranty” language is only there to deny coverage. If you are reading this review wondering if it’s worth a purchase, the answer is definitely “no”. ..View less

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Response
HMS Home Warranty
HMS Home Warranty
On Jun 18, 2020

Dear Tony, We understand that it can be an upsetting experience when a claim is determined not to meet the standard for coverage as outlined in the warranty contract. As with any home protection agreement, there are specific terms and conditions that dictate how coverage is applied. It is very important to us that our customers enter into the agreement being educated on the coverage they retain. ..Read Full Review

Dear Tony, We understand that it can be an upsetting experience when a claim is determined not to meet the standard for coverage as outlined in the warranty contract. As with any home protection agreement, there are specific terms and conditions that dictate how coverage is applied. It is very important to us that our customers enter into the agreement being educated on the coverage they retain. This is why all customers are sent a warranty booklet prior to the plan going into effect so that you may determine if it is right for you. Our team would be glad to review your claim to ensure the proper decision was made, or to answer any specific questions you may have. If you would like our assistance, please send an email to erelations@cinchhs.com with your full property address and a member of our team will contract you personally. Sincerely, Dena ..View less

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Harbi , Mason, OH

On Jun 13, 2020

Hms deserves 0 star. I have been without ac for about 3 weeks now in the heat is summer. Hms service providers have a 2 week wait. Once a service provider visits and diagnoses, hms will ask for a second opinion and force you wait another 2 weeks for another appointment. Hms will do everything possible to NOT provide a fix to the problem, repair or replace the equipment.

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Jul 23, 2020

Dear Harbi - Please know this is certainly not the level of service HMS aims to provide and it is clear that your expectations were not met. We appreciate you taking the time to share your concerns and value your opinion. Please provide me with your full property address so my team can investigate and follow up with you personally. Thanks, Austin

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Elizabeth Meehan, Lees Summit, MO

On Jun 09, 2020

I will NEVER recommend this company to anyone! We are almost at one month and our dryer still has not been repaired. Evidently, HMS ordered the parts (3) and they still have not been received by our service provider. I called HMS/Cinch and was on the phone for almost an hour, spoke to 5 different people who I could barely understand and NONE of them could help me. i finally hung up!! We have 6 peopl ..Read Full Review

I will NEVER recommend this company to anyone! We are almost at one month and our dryer still has not been repaired. Evidently, HMS ordered the parts (3) and they still have not been received by our service provider. I called HMS/Cinch and was on the phone for almost an hour, spoke to 5 different people who I could barely understand and NONE of them could help me. i finally hung up!! We have 6 people in our household and on top of our $125 deductible, I had to spend $75, 2 1/2 hours of my time going to the laundromat. Looks like I will be taking another trip this weekend. If I didn't have to put a rating in, I wouldn't. (-10) ..View less

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2 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Jul 23, 2020

Dear Elizabeth, It is clear that your expectations haven't been met and we regret this has been your experience. We'd like to review your claim if you still need assistance, please respond with your full property address so we can locate your claim and reach out to you directly. Sincerely, Austin

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TRUDY EDWARDS, Abingdon, MD

On Jun 03, 2020

Call in my freezer on Sunday 31 May, everything done electrically. Repair schedule set for Monday repair tech don't show. Keep in mind this is my freezer and my food is defrosting all this time. Tech comes on Tuesday, says I need a circuit card, however, they cant find the part, have to send to insurance company which would try to locate the part, this can take days to locate. Call the company to expedit ..Read Full Review

Call in my freezer on Sunday 31 May, everything done electrically. Repair schedule set for Monday repair tech don't show. Keep in mind this is my freezer and my food is defrosting all this time. Tech comes on Tuesday, says I need a circuit card, however, they cant find the part, have to send to insurance company which would try to locate the part, this can take days to locate. Call the company to expedite the process, since my food is defrosting. they tell me that they don't cover freezers oh yeah they took my $100 . Horrible Service. This is not the Company for you I beg you to look at another company. ..View less

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Jun 04, 2020

The company has responded to the customer through the CRP system.

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Rcutcher, Richmond, IN

On May 18, 2020

I made a claim using their online tool. They promptly referred me to a repair person in another state. It was difficult to get through to customer service to let them know their error. When I finally got through, they assigned a repair person from a city an hour away from me. The repair person only wanted to work in my area after hours so his first visit was at 8:00 pm. HMS dictated the replacement ..Read Full Review

I made a claim using their online tool. They promptly referred me to a repair person in another state. It was difficult to get through to customer service to let them know their error. When I finally got through, they assigned a repair person from a city an hour away from me. The repair person only wanted to work in my area after hours so his first visit was at 8:00 pm. HMS dictated the replacement appliance and it is the lowest grade hot water heater that will likely fail within just a few years. As the homeowner, I was not permitted to participate in the decision making process, they ordered the unit and had it installed. The repair person padded their bill (I heard him call it in) but I never saw an itemized bill so I was unable to address that piece with HMS. ..View less

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Response
HMS Home Warranty
HMS Home Warranty
On Jul 23, 2020

The company has responded to the customer through the CRP system.

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Latonia Wimberly, Vine Grove, KY

On May 07, 2020

I really see why this company has a 1.8 out of 5. They are completely terrible. I have paid my monthly payment on time every month and when I need my garage door openers replaced they cannot help me. They ran off the company that they told me to find myself and then the agent took one word from what the man said the problem could be and said they can't help us. I have been on the phone for 2 hours I wil ..Read Full Review

I really see why this company has a 1.8 out of 5. They are completely terrible. I have paid my monthly payment on time every month and when I need my garage door openers replaced they cannot help me. They ran off the company that they told me to find myself and then the agent took one word from what the man said the problem could be and said they can't help us. I have been on the phone for 2 hours I will be canceling my service. ..View less

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On May 07, 2020

Latonia, We understand that it can be a frustrating experience when a claim is determined not to meet the standard for coverage as outlined in the warranty agreement. As with any home protection plan, there are specific guidelines that dictate how coverage is applied. If you would like for us to look into this for you to ensure you have received the full benefit of your plan, please send us your f ..Read Full Review

Latonia, We understand that it can be a frustrating experience when a claim is determined not to meet the standard for coverage as outlined in the warranty agreement. As with any home protection plan, there are specific guidelines that dictate how coverage is applied. If you would like for us to look into this for you to ensure you have received the full benefit of your plan, please send us your full property address to erelations@cinchhs.com and a member of our team will contact you personally. Sincerely, Dena ..View less

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Kyle Kovalenko, Chester, VA

On Apr 28, 2020

currently getting a refund on policy after how they treated my mother when here range stopped working, guy was rude/mean to her and was digging for any reason for denial of the claim. DONT NOW BUY A POLICY!

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Jul 23, 2020

Dear Kyle - We're sorry to hear that your mother's experience was less than satisfactory. If you would like for us to review her claim, please respond with her full property address and my team will follow up with her directly. - Austin

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Liyuwork Babeso, Springfield, VA

On Feb 21, 2020

I am very satisfied with the service I received from A.B.S Appliances. They take care of the washing machine issue in ONE DAY...Their effort and pleasant service make me sit down and write..I WANT YO SAY THANK YOU ..It worth to pay HMS .. GIVEN ME peace of mind..

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Mar 05, 2020

The company has responded to the customer through the CRP system.

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Ted M, New Kent, VA

On Jul 26, 2019

STAY AWAY. Very poor service. EXTREMELY slow to respond. You will have to call multiple times every day for at least a week, if you want to get something fixed in less than two weeks. Blower Motor and fan needed repair. This is such a long process, but I will try to keep it short. This was a VERY simple repair involving less than $500 (retail) worth of parts. Very nice people answer the phone, but do n ..Read Full Review

STAY AWAY. Very poor service. EXTREMELY slow to respond. You will have to call multiple times every day for at least a week, if you want to get something fixed in less than two weeks. Blower Motor and fan needed repair. This is such a long process, but I will try to keep it short. This was a VERY simple repair involving less than $500 (retail) worth of parts. Very nice people answer the phone, but do nothing. They take calls 24/7 but only act on the calls during work hours. If you call Saturday, they start working on the ticket Monday. They will send below average workers. The first contractor they offered scored an F on the BBB site, did not answer the phone or call back, and was known as a convicted criminal for fraud. It wasn't until the 3rd vender was contacted that I received a diagnostic service on the A/C. 4 days after the A/C Failed. They required the contractor to submit his parts request to Country Home Services so they could review the request in their purchasing department. It takes at least 2 days after the diagnostics to generate a PO which runs into the next weekend when nobody works. The vendor then has to wait until Monday to go get the parts which are available 20 minutes drive from my home. This whole repair only requires the removal of 8 screws and a 20 minute drive to a local parts store, yet it takes at least 9 days for this company to execute the repair. ..View less

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1 people found this review helpful
Response
HMS Home Warranty
HMS Home Warranty
On Jul 26, 2019

The company has responded to the customer through the CRP system.

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Bishop Taylor, Virginia Beach, VA

On Jul 13, 2019

As a student of law, I think I am going to hire an attorney to do something about the mistreatment we have received from this company. I am not sure how the BBB has allowed them to stay in business with all of these terrible reviews. For over three years now the AC unit would go out in Virginia where it gets up to 100 degrees. They have sent these hole in the wall companies who never fixed the issue, we ..Read Full Review

As a student of law, I think I am going to hire an attorney to do something about the mistreatment we have received from this company. I am not sure how the BBB has allowed them to stay in business with all of these terrible reviews. For over three years now the AC unit would go out in Virginia where it gets up to 100 degrees. They have sent these hole in the wall companies who never fixed the issue, we call every 2 months for the same issue, it gets fixed for a short period. Finally, someone today gets called out for the same issue that has been going on for years, they say the central air conditioning has been worked on so many times that it just gave out. He said it should have been fixed a long time ago. Now my 85-year-old grandmother is again with air conditioning and this time has to replace the whole central air conditioning which should have happened years ago. Not to mention, it is most likely going to cost us thousands to fix this issue. How is the company still around is the question? ..View less

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HMS Home Warranty
HMS Home Warranty
On Aug 02, 2019

Bishop, I regret to hear that this has been your experience. Our records indicate that you have already been in contact with a member of our Leadership team. Andre will remain in contact with you directly until this has been resolved. We appreciate your patience and the feedback you provided. – Austin

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Ellen Miles, Lenexa, KS

On Jul 07, 2019

HMS put my family at risk. Bottom line. They played games, are non-responsive, unreachable (though you may reach an HMS rep, they don’t have contracts with anyone able to do work unless during normal business hours... which, surprise! Is not when emergencies occur). This company left my family of four (incl. a 5-month old and 3-year old) without air conditioning for FIVE DAYS, in 90-100 degree heat ..Read Full Review

HMS put my family at risk. Bottom line. They played games, are non-responsive, unreachable (though you may reach an HMS rep, they don’t have contracts with anyone able to do work unless during normal business hours... which, surprise! Is not when emergencies occur). This company left my family of four (incl. a 5-month old and 3-year old) without air conditioning for FIVE DAYS, in 90-100 degree heat, while we spent almost 4-5 hours per day on the phone trying to get someone to help. HMS is not recommended, to anyone, EVER. Be it a first time buyer or veteran, do NOT go with this company. I am a mom of two, wife, and have a full-time career. A home warranty co. was supposed to make things like this easy (along with every other claim we’ve put forward through the years), but it did the complete opposite. Trust me, please! ..View less

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HMS Home Warranty
HMS Home Warranty
On Jul 08, 2019

Ellen, I am sorry this was your experience. This definitely does not represent the service we aim to provide. We appreciate your feedback and would like to address your concerns. My team will follow up with you directly once our investigation is complete. Sincerely, Dena

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Mo, Fallston, MD

On Jun 26, 2019

Placed claim Monday evening for stove. Appliance guy called Tuesday morning. Appointment Tuesday at 3pm. He was helpful, knowledgeable. Fixed stove in half hour.

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Response
HMS Home Warranty
HMS Home Warranty
On Jul 09, 2019

The company has responded to the customer through the CRP system.

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Veneshia Ford, Bowie, MD

On Jun 04, 2019

HMS is garbage. I paid my contract for the full year. I placed my claim in March of 2019 and my claim is currently still open due to the outsourced company, Intech Appliance Solutions, located here in Maryland. I have had to place multiple calls with HMS regarding this issue and it yet has been resolved. I have let HMS know on multiple occasions that I am the one that is being dis-serviced as to I hav ..Read Full Review

HMS is garbage. I paid my contract for the full year. I placed my claim in March of 2019 and my claim is currently still open due to the outsourced company, Intech Appliance Solutions, located here in Maryland. I have had to place multiple calls with HMS regarding this issue and it yet has been resolved. I have let HMS know on multiple occasions that I am the one that is being dis-serviced as to I have paid my deductible and contract in full, and I still have a non-functioning washer. I also made HMS aware of the company that HMS chose for me, Intech, does not respond to telephone calls or emails. HMS reached out to Intech's regional manager back in May with no response from the regional manager. HMS has FAILED to follow up with me in regards to this issue. I am unable to get a refund back on this service from HMS because I paid the contract for the full year. Please do not use this company. I will NOT be renewing my contract with HMS and I am currently proceeding the necessary steps in regards to escalating this issue with HMS. BUYERS BEWARE. SAVE YOUR MONEY. GO WITH THE COMPETITOR. ..View less

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Response
HMS Home Warranty
HMS Home Warranty
On Jun 04, 2019

The company has responded to the customer through the CRP system.

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Pat Fox, Maineville, OH

On May 31, 2019

We purchased our home a little over a year ago and just renewed our warranty for a second year after a relatively successful first. Unfortunately, since we made the decision to stick with HMS we now pay more for the warranty, higher deductibles, and in exchange get terrible service. Just what you’re looking for as a customer, right? We recently submitted a claim after realizing our water softener ..Read Full Review

We purchased our home a little over a year ago and just renewed our warranty for a second year after a relatively successful first. Unfortunately, since we made the decision to stick with HMS we now pay more for the warranty, higher deductibles, and in exchange get terrible service. Just what you’re looking for as a customer, right? We recently submitted a claim after realizing our water softener wasn’t working. That led to the realization that our sump is completely shot and because of that, the softener won’t operate. Bad news, but hey, this is why you get warranties right? We would still have that attitude if we weren’t currently being told it could take a week to get the sump pump replaced as we go into a weekend full of rain. This is entirely unacceptable. The pump is coming from Ferguson, a company located about 20 minutes from our house that without doubt keeps sump pumps in stock. I sat this literally, because my brother works for Ferguson and confirmed my assumption right away. The technician at our house was more than helpful and said as soon as he gets the part, he’ll come install even over the weekend. So if Ferguson has he parts and the technician can instal right away, that leaves the entirely too slow HMS process being the only reason we could have our basement flooded and will go without quality water water for up to a week. We reached out to customer service for help on this because we’d like to avoid these things. After highlighting all of this to them, we were told there is nothing that can be done and hung up on without a call back. Now I’m on here seeing responses that the “leadership” can help expedite and I’m thinking, it sure would be nice if a customer service rep would help us with that instead of hanging up on us. Fingers crossed our basement doesn’t flood and we get drinking water soon I guess. ..View less

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1 people found this review helpful
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Tanya, Roswell, GA

On May 15, 2019

Hands down the worst company I have ever worked with. I have literally spent 20+ hours on the phone with HMS in order to get a resolution on my claim. I will not be renewing my contract and will find a more reliable company.

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HMS Home Warranty
HMS Home Warranty
On May 15, 2019

Tanya, It is clear that your expectations were not met. We appreciate you taking the time to share your concerns and value your opinion. I have located your account and will complete a thorough review of your claim to ensure you have received the full benefit your warranty provides. – Austin

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