HMS Home Warranty being a brand of Cross Country Home Services (CCHS) has received multiple awards through CCHS. It has been recognized for its customer service more than once. It won the 2019 Silver Stevie Award for Best Use of Technology in Customer Service as well as the Front-Line Customer Service Professional of the Year. HMS National also won the 2019 Bronze Stevie Award for Customer Service Complaints Team of the Year.
Placed claim Monday evening for stove. Appliance guy called Tuesday morning. Appointment Tuesday at 3pm. He was helpful, knowledgeable. Fixed stove in half hour.
Very good experience! Very timely and very fair. Thank you.
Cheryl L Luebke
Definitely a 10.. The prompt, smooth way this was all handled. How quick this was repaired and even the company that I worked with.. I was surprised.. Happy.. I would recommend them to anyone.
|Annual Premium||$400 - $600+|
|Deductible||$100 - $200|
|Minimum Contract Length||None|
|Estimated Systems Coverage||N/A|
|Estimated Appliance Coverage||N/A||Home inspection required||No|
|Maintenance records required to request service||No|
Contractors and Technicians
HMS Home Warranty is known for their great customer support and world-class contractors and technicians that see to your repairs and replacements.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Boca Raton, FL|
|Address||4700 Exchange Court, Suite 300, Boca Raton, FL 33431|
|Contact for quote||No|
|No. of Employees||501-1000|
|Executive Profiles||Mr. Douglas Stein - President|
|Alias||Cross Country Home Services, Inc., Total Protect Cross Country, Total Protect Home Service Plan, Total Protect Home Warranty, Home Warranty Services, Homeowners Marketing Services, Inc., HomeSure of Arizona, Inc., Total Protect Gold, HomeCentric, HMS National, Inc., SystemsProtect, HMS Home Warranty, Homesure HMS Home Warranty Service, Central Protect Home Service Plan, HMS Insurance Agency, Inc., Cross Country Insurance, Home Protect Home Warranty, Homesure of Virginia, Inc., HMS Homeowners Marketing, Appliance Buyline, Residential MD, Systems MD, Long and Foster Home Warranty, TotalProtect Home Warranty, Total Protect Gold Home Warranty|
The service contractors are put through a rigorous process for qualification and vetting. They must have fully licensed trade in their area, have commercial and other coverages for their business and employees, executed agreements with HMS and provision of all their licenses and insurance coverages.
No, you cannot. However, the company has a list of prescreened contractors from which you can choose a contractor, if you have preferences.
The initial buyer’s contract is for a 12 month period. The agreement can be renewed annually or for a longer period. All contracts can be cancelled at any time with 30 days written notice. It can be cancelled or changed within 30 days of execution.
Their corporate office is at 4700 Exchange Court, Suite 300, Boca Raton, FL 33431.
No, HMS does not have any limit to the number of repairs that can be covered. However, there are limits on the dollar amount that can be covered for some appliances and systems.