TotalProtect being a brand of Cross Country Home Services (CCHS) has received multiple awards through CCHS. It has been recognized for its customer service more than once. It won the 2019 Silver Stevie Award for Front-Line Customer Service Professional of the Year as well as the Best Use of Technology in Customer Service. TotalProtect also won the 2019 Bronze Stevie Award for Customer Service Complaints Team of the Year.
C B Kyle
Great company do what they say. Rural home found me several repair people. When HVAC could not be repaired they replaced it. Highly recommend
washing machine agitator fixed on time by a pro mechanic good work
My name is Elizabeth Odeyale. Just signed up but I loved the presentation and attitude and manner of my agent; Mr. Chris White. Keep up the good work
|Annual Premium||$491 - $1055|
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$3,000|
|Estimated Systems Coverage||Not Available|
|Home inspection required||No|
|Maintenance records required to request service||No|
Contractors and Technicians
TotalProtect offers home warranty coverage for appliances and built-in systems through Cross Country Home Services Inc., which was established in 1978. It has over 800,000 customers. It offers homeowners three plans i.e. Appliances Plan, Systems Plan, and Combo Plan. The company claims to provide peace of mind and budget protection for essential covered items that suffer mechanical breakdowns.
The company has a network of over 40,000 verified service contractors and a team of over 700 U.S-based employees. TotalProtect has a 24/7 claims department. Claims can be opened either by phone, through their My Account website or their industry-first Home Services Manager skill for Amazon Alexa.
Total Protect has three plans for homeowners– Systems Plan, Appliances Plan, and Combo Plan. The Systems Plan covers a wide range of items that are typically not covered under most systems plans. It includes air conditioning (2 units), heating s...View More
Total Protect has three plans for homeowners– Systems Plan, Appliances Plan, and Combo Plan. The Systems Plan covers a wide range of items that are typically not covered under most systems plans. It includes air conditioning (2 units), heating system (2 units), plumbing lines and stoppages, water heater, whirlpool bath, and toilets. It also includes sump pump, exhaust fans, central vacuum, doorbells and chimes, smoke detectors, fuse panel box/ main breaker, garage door opener, interior electric lines, and interior gas lines.
The Appliances Plan covers a list of appliances which include your refrigerator with built-in ice and water dispenser, cooktop/range, range exhaust hood, wall oven, microwave (built-in), trash compactor (built-in), dishwasher (built-in), washer and dryer. The Combo Plan includes all the items from both the plans. All three plans include unknown pre-existing conditions and rust and corrosion coverage. The only offer optional coverage for pools and spas.
Go ahead and compare the coverage between their plans in the table below.
|Covered Items||Appliances Plan||Systems Plan||Combo Plan|
Air Conditioning System
Kitchen Exhaust Fan / Attic Exhaust Fan
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Ft. Lauderdale, FL|
|Address||4700 Exchange Court, Suite 300, Boca Raton, FL 33431|
|Contact for quote||No|
|No. of Employees||501-1000|
|Executive Profiles||Steve Upshaw - CEO, Chris Askew - COO, Dough Stein - EVP|
|Alias||TotalProtect is a brand of Cross Country Home Services (CCHS). Other brands of Cross Country Home Services include HMS National, Sears Home Warranty, and Residential MD Home Warranty.|