Global Home Usa Home Warranty Review (2023)
Global Home USA assures customers that their essential systems and appliances remain protected at affordable prices. With coverage plans available in most states across the country, customers are rest assured to receive quality services. The company also ensures that customer claims are taken care of at the earliest, with top-class technicians’ help to facilitate these requirements.
Global home warranty also offers excellent home warranty coverage options for homebuyers and sellers alike. Check out lots more on Global home warranty reviews, plans, cost, claims, & coverage below.
Premium
$360-$500
Deductible
$50-$75
Coverage Limits
N/A
BBB Rating
A+
Active States
43
Complaint Resolution Program
No
N/A
Estimated Appliance CoverageN/A
Estimated System Coverage43
No. Of Active StatesNo
Complaint Resolution ProgramWhy Global Home USA Warranty?
- No waiting period as coverage begins as soon as you purchase the policy
- The company has been in service for more than a decade, providing quality service
- Option to choose your own provider of service
- Coverage provided for Geothermal HVAC
- Affordable service call fee
- Customer service available 24/7
Global Home USA Warranty Plans
The company offers customers three home warranty plans that cover a range of critical systems and appliances. Coverage for the plans include:
1. Gold Plan- Essential home systems and appliances such as central air systems, dishwashers, garbage disposal, and many other critical devices get covered under this plan.
2. Platinum Plan- Covers essential items like electronic air filters, showerheads, water heaters, ductwork, water softener, etc.
3. Elite Plan- The plan provides comprehensive coverage for a range of items, including a sump pump, microwave, hydro jetting, and more.
Customers can also opt for the additional coverage option, including protection for garage door openers, central vacuum, stand-alone well pump, clothes washers, dryers, etc. Make sure to check your service contract to know more about the additional coverage option.
Global Home USA Cost and Coverage
The Gold Plan cost starts at $465, and the deductible amount is at a nominal value of $100. Coverage for the Platinum Plan begins at $565, and the deductible cost required to be paid is $75. The Elite plan’s price starts at $665, and the expected deductible amount to be paid is $60.
It’s important to note that these plans’ prices may vary depending on your state of residence. You must check your policy or get in touch with customer care to know the exact amount required to pay. If you are happy with the company’s services, you can extend your contract after one year.
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Electrical System
- Water Heater
- Garbage Disposal
- Air Conditioning System
- Heating System
- Ductwork
- Sump Pump
- Polybutylene Piping
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Electrical System
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Air Conditioning System
- Heating System
- Ductwork
- Sump Pump
- Water Softener
- Humidifier
- Shower-heads and arms
- Faucets
- Polybutylene Piping
- Sewer Ejector Pumps
- Geothermal HVAC
- Clearing of Line Stoppages
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Electrical System
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Air Conditioning System
- Heating System
- Ductwork
- Sump Pump
- Water Softener
- Humidifier
- Shower-heads and arms
- Faucets
- Polybutylene Piping
- Sewer Ejector Pumps
- Geothermal HVAC
- Clearing of Line Stoppages
- Hydro jetting
- Rod Out Septic Line
- Blockage
Global Home USA Warranty Claims And Customer Service
To file a claim with Global Home USA warranty, all you need to do is follow a few simple steps. Read the pointers mentioned below to file an effective claim.
- Make a claim requesting for service online or via the phone (1-866-237-4980)
- Once your claim is processed, a technician will come over to repair or replace the faulty device
- You must pay the necessary service fee as stated in your contract
- Once the device is back up and running, you must check if you are satisfied with the service received
If, by any chance, you would like to reach out to customer care at any point in time during your coverage duration, you must not hesitate. Customer service is your best bet to ensure you remain satisfied with the service provided by the company.
Global Home USA Warranty: Worth It?
If you’re looking for comprehensive plans and top-class service at affordable prices, Global Home USA is your best bet. Plus, you’re assured that your devices will be back up and running in no time, as you have the benefit of choosing the provider of service of your choice. On the whole, the company’s services are ideal for today’s modern-day homeowners.
If you would like to opt for a different company, check out the Best Home Warranty Companies for more options.
More on Home Warranties:
Global Home Usa Warranty FAQs
Can I cancel my Global Home USA contract?
Yes, you can cancel your policy if you are not happy with the company's services. You will be eligible to receive a refund if you cancel your policy in the period of 60 days after you purchased the policy. If you are unhappy with the service, the best way to cancel your contract is to get in touch with the customer care team at the earliest.
Is Global Home USA additional coverage option worth it?
The additional coverage option makes sense if you want specific systems and appliances in your home protected. You must check out what items need protection in your home, and if they are not covered under the regular plans, you can opt for additional coverage.
Can I transfer my Global Home USA policy?
The option to transfer your policy is available under the Global Home USA contract. You will also be required to pay a transfer fee of $50 and ensure to pen down a written declaration stating the transfer of coverage. You must read your policy to understand intricate details about the transfer of coverage.
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Global Home USA Warranty Reviews
Judith V Burton, Trenton, NJ
On Dec 22, 2022
This is a total scam. I have a platinum plan that I spent $3600 on and have been given the run around on a claim for $1600 of which they will only pay $900 according to contract. They allegedly sent a check on 11/22/2022 that I never received. Claimed I had to wait 14 business days. I requested check be fedex and was told accounting had to get back to me on Monday 12/19/2022 after talking with accoun ..Read Full Review
This is a total scam. I have a platinum plan that I spent $3600 on and have been given the run around on a claim for $1600 of which they will only pay $900 according to contract. They allegedly sent a check on 11/22/2022 that I never received. Claimed I had to wait 14 business days. I requested check be fedex and was told accounting had to get back to me on Monday 12/19/2022 after talking with accounting and no call back. Today, 12/22/2022, I was told they just heard from accounting this morning and check was mailed on 12/21/2022. I asked to speak with supervisor, and they will get back to me in 24 to 48 hours. I feel I've been robbed! ..View less
HelpfulSheri DeCampo, Mount Pleasant, SC
On Nov 08, 2022
This company is a total scam. I was told a certain amount to replace my broken appliance, but told about half as much once it was time to pay out the appliance. When I confronted the manager about how misleading this was, he told me I was threatening him and hung up. So no payout because he now won't answer my calls.
HelpfulElena, Goodlettsville, TN
On Jul 12, 2022
IF I COULD GIVE 0 STARS I WOULD, STAY AWAY FROM THESE PEOPLE, IT IS A TOTAL FRAUD, THEY GOT AROUND 1,300 DOLLARS FROM ME IN MONTHLY PAYMENTS AND THE TWO TIMES I NEEDED THEIR SERVICE IT WAS A SUFFER… YOU HAVE TO BE CALLING ALL THE TIME SO THAT THEY SOLVE THE PROBLEM IN THE END THEY DON'T DO IT!!! I HAVE BEEN CALLING THEM FOR A MONTH TO FIX MY AIR CONDITIONING AND AFTER A MONTH THEY TELL ME TO FIND ..Read Full Review
IF I COULD GIVE 0 STARS I WOULD, STAY AWAY FROM THESE PEOPLE, IT IS A TOTAL FRAUD, THEY GOT AROUND 1,300 DOLLARS FROM ME IN MONTHLY PAYMENTS AND THE TWO TIMES I NEEDED THEIR SERVICE IT WAS A SUFFER… YOU HAVE TO BE CALLING ALL THE TIME SO THAT THEY SOLVE THE PROBLEM IN THE END THEY DON'T DO IT!!! I HAVE BEEN CALLING THEM FOR A MONTH TO FIX MY AIR CONDITIONING AND AFTER A MONTH THEY TELL ME TO FIND THE SOLUTION BY MY OWN MEANS!! I FEEL SCAMMED! IT TAKES ME TOO LONG TO CANCEL MY POLICY, THEY ARE A BIG SCAM!!! ..View less
HelpfulJennifer P, Crown Point, IN
On May 26, 2022
My clients recently moved into their home. As they were moving in they noticed the hot water tank was not working. They called customer service and were able to get someone out within a couple hours. There was a bit of confusion and high emotions but T** our sales rep stepped in and made the rest of the transaction smooth. He personally checked to make sure everything was taken care of and went above an ..Read Full Review
My clients recently moved into their home. As they were moving in they noticed the hot water tank was not working. They called customer service and were able to get someone out within a couple hours. There was a bit of confusion and high emotions but T** our sales rep stepped in and made the rest of the transaction smooth. He personally checked to make sure everything was taken care of and went above and beyond with his service. I am grateful that T** and Global Home Warranty were able to handle my clients and make sure their continuing needs will be met. In a tough situation, I am grateful that I went with Global Home Warranty and T** P***** has given us a peace of mind. Regards, JENNIFER A. PARHAM ABR®,E-PRO®, AHWD Managing Broker Lighthouse Realty Nwin ..View less
HelpfulLouann, Spanish Fort, AL
On Jan 24, 2022
After we recieved our policy I was reading coverages we decided to cancel as we were misled. Customer service tried to get us to change our minds and when I said to just cancel the CSR started calling my husband my puppet. So disrespectful. Horrible horrible people.
HelpfulDiaz, La Palma, CA
On Oct 28, 2021
WORST COMPANY EVER! THEY WILL NOT COVER ITEMS UNLESS YOU TELL THEM THE ITEM JUST BROKE TODAY! WILL NOT PAY $ THEY SAID THEY WOULD! STAY AWAY FROM THIS COMPANY, BELEIVE THE NEMOURS BAD REVIEWS!
HelpfulSusan Bouchard, Lewiston, ME
On Oct 14, 2021
Refused to pay to repair my fridge that was leaking. Not only that but they keep your deposit after refusing to pay. Mine was $100. In the future I will throw my money out the window. At least I will be saving the $100 deposit. This company is nothing but a big rip-off!
HelpfulMatthew Leotta, Saint Paul, MN
On Sep 30, 2021
This company is a total scam. They take your money, and don't ever follow up on the claims. I had electrical issues a month after I bought my house, and it took 2 weeks to get someone out to look at it. It was repaired by the technician, but the claim has still not been closed out. I just spoke with the electrical tech and he said they tried to lowball him. I have an issue now with my garage door opener ..Read Full Review
This company is a total scam. They take your money, and don't ever follow up on the claims. I had electrical issues a month after I bought my house, and it took 2 weeks to get someone out to look at it. It was repaired by the technician, but the claim has still not been closed out. I just spoke with the electrical tech and he said they tried to lowball him. I have an issue now with my garage door opener and GHW says they will not open another claim until the first one is resolved. I have left multiple message s for them and they do not return calls. Do not buy this home warranty! ..View less
Helpfulmaggie, Wilmington, NC
On Sep 28, 2021
Totally unimpressed with the services(??) provided. I got the contract in 2020 & have tried 3 times to use them with no success. They never call back in the time frame allotted (24-48 hrs), are hard to get ahold of or say they are too busy to answer questions. Zero rating is the best I can give
HelpfulDavid NMN Ramirez, Scranton, PA
On Sep 20, 2021
Very hard to get a hold of someone when you need them. Currently in need to file a claim . Will be canceling this company. Not happy at all.
HelpfulSamantha Cline, Olathe, KS
On Sep 15, 2021
Honestly this complete scam. They don't have anyone available to make service calls so they always suggest you find your own provider and then just hope you get reimbursement. Well most companies don't want to work with a home warranty company because it is a complete scam. And in the little fine print, if the provider doesn't speak with the home warranty company on the phone to provide a diagnosis BEFOR ..Read Full Review
Honestly this complete scam. They don't have anyone available to make service calls so they always suggest you find your own provider and then just hope you get reimbursement. Well most companies don't want to work with a home warranty company because it is a complete scam. And in the little fine print, if the provider doesn't speak with the home warranty company on the phone to provide a diagnosis BEFORE doing the work, then the warranty company is not liable to cover the repair. SO basically you are paying several thousands of dollars for a policy that will never end up paying out. ..View less
HelpfulBONNIE FARMER, Flowood, MS
On Sep 02, 2021
I HAVE BEEN WAITING SINCE THE FIRST JUNE FOR SOME ONE TO COME AND REPAIR MY REFRIDGERATOR, I CALLED SEVERAL TIME AND HAVING TO MAKE A NEW CLAIN EVERYTIME BECAUSE ME CALLS WERE NEVER RECORDED, STILL HAVE A BROKEN REFRIGERATOR. IT QUIT 3 WEEKS AGO , GOT A LOCAL GUY TO PUT FREON IN . STILL NO CALL FROM GLOBAL THEY DO NOT DESERVE ANY STARS BUT YOU CANNOT COMPLETE THIS REVIEW WITH OUT THEM
HelpfulKathryn A Miller, Melbourne, FL
On Sep 02, 2021
Horrible. Cant get through to anybody and when you do get through to somebody nobody can tell you what's going on. My AC went out on Saturday and it is now Thursday. I have called back several time and called several numbers. Finally found a phone number I can get through to and they just refer me to claims department who since Saturday, going on 5 days has not been able to get anybody out to help me. A ..Read Full Review
Horrible. Cant get through to anybody and when you do get through to somebody nobody can tell you what's going on. My AC went out on Saturday and it is now Thursday. I have called back several time and called several numbers. Finally found a phone number I can get through to and they just refer me to claims department who since Saturday, going on 5 days has not been able to get anybody out to help me. All I want is my money back since I just got this plan a few months ago and haven't even used it. I am going to file a formal claim with BBB as well due to this is not acceptable. They said they would get back to me in 48 hours, well let say its been 5 days now and still no AVC. DO NOT PURCHASE THIS PALN. ALL I WANT I S MY MONEY BACK. I rather pay the money to have somebody fix my stuff then deal with this company. HORRIABLE . I feel that all these people are doing is stealing people money. ..View less
HelpfulRosemary Peterson, Cincinnati, OH
On Jul 23, 2021
Horrible, please choose another Company. They are the worst Company ever!!! There are other warranty companies that are much better. But it's their design to get your money and not give any service at all
HelpfulMercedees Delcid, Fredericksburg, VA
On Jul 01, 2021
They suck ! Do not use them! I started a claim on May 5th and checked the status on it and they say I never even called to start the claim. Per my conversation with the rep since my pipe burst it was a emergency and they would reimburse me if the contractor was liscenced and insured. He said someone would call me in 48hours and no one ever did! Plus they have no record of the call. How?! Are calls not a ..Read Full Review
They suck ! Do not use them! I started a claim on May 5th and checked the status on it and they say I never even called to start the claim. Per my conversation with the rep since my pipe burst it was a emergency and they would reimburse me if the contractor was liscenced and insured. He said someone would call me in 48hours and no one ever did! Plus they have no record of the call. How?! Are calls not annotated and recorded ? Now they are saying my claim was not authorized so I have to get my contractor to call them... they won't even call my contractor . THIS COMPANY IS LAZY!. my contract ends this year and I will never renew it and reccomend no one to this company. No one ever follows up and you have to do all the work for them. ..View less
HelpfulLex
On Apr 14, 2021
Anyone that's a new home buyer please think before you talk to these guy or sign anything. Read your contract!! They lie about your contract and The customer service is complete garbage. They will fight and argue and try to put you down to keep you on the warranty. Or any questions. Which that's completely bogus how they use negative psychology to keep a customer on. Which for me I Don't take that cr ..Read Full Review
Anyone that's a new home buyer please think before you talk to these guy or sign anything. Read your contract!! They lie about your contract and The customer service is complete garbage. They will fight and argue and try to put you down to keep you on the warranty. Or any questions. Which that's completely bogus how they use negative psychology to keep a customer on. Which for me I Don't take that crap So that backed fire for them. But for people that can't stand up for themselves that's an issue. I know these comments below are long and There will be people that don't want to read all of it but listen take these people advice and don't sign up with these guys. Oh also it's kind of funny that their Facebook and other websites Don't have a rating system. If you think about it there's a reason for that. ..View less
HelpfulL Merrill, Mesa, AZ
On Apr 08, 2021
Read your contract before buying. DO NOT TAKE THE WORD OF SALES STAFF! They hardly cover anything if you read the contract!! No Email address for claims and they make you pay upfront so they can turn down the claim! DONT BE FOOLED - terrible warranty company
HelpfulSandra Masters, Jonesborough, TN
On Jan 29, 2021
Worthless, no heat and air contractors anywhere near our area will work with Global.Needed new motor for heat pump. Ended up pay full cost ourself. Dont waste money on Global.
HelpfulA Evans, Zionsville, IN
On Oct 31, 2020
Absolutely worthless, save your money--and sellers, just give your buyers the $700 off the purchase price. They send contractors to your house , then refuse to pay them and make you pay for an over $100 service fee for sending them...you could probably find one cheaper. If you refuse they suspend your contract, the whole encounter with them left a really nasty taste in my mouth, I frankly would never rec ..Read Full Review
Absolutely worthless, save your money--and sellers, just give your buyers the $700 off the purchase price. They send contractors to your house , then refuse to pay them and make you pay for an over $100 service fee for sending them...you could probably find one cheaper. If you refuse they suspend your contract, the whole encounter with them left a really nasty taste in my mouth, I frankly would never recommend them to anyone I liked!! They rarely pay/fix anything..seriously, ask 100 people about claims==you will hear that maybe they paid 10. Actually, ask the contractors that they send what percentage of calls the send them on do they actually paid by the insurance company to repair....Frankly I questioned if they get kick backs from the contractors...They say they don't==I doubt they would freely admit it if they were...just sayin. ..View less
HelpfulKristine Sims, Clearwater, FL
On Jun 24, 2020
WORST warranty company EVER!!! We have has so many issues with our new home and They have done NOTHING for us! Our AC bit the dust and we were denied due to the words “corrosion”! I tried disputing this claim and the denied is again! We had to spend $10k on a whole new unit and Duct work! They are the WORST! Don’t sign with these people they are crooks!
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