Headquartered in Addison, Texas, Global Home USA is a reputable company providing services since 2003. As a Warranty Global Group, Inc. subsidiary, Global Home USA offers three plans that allow homeowners to choose their preferred service providers, granting them greater control over repairs and replacements.
One of the notable aspects of Global Home USA is that its coverage is underwritten by DAC, an A.M. Best A-rated insurance company. This indicates that the company has planned financial backing and is committed to delivering reliable customer coverage.
Global Homes USA warranty review provides a comprehensive and detailed assessment of the company’s potential, drawing upon expert analysis and thousands of user reviews.
- This thorough overview covers various aspects, including Global Home’s plan structures, coverage, cost, and a guide to purchasing warranty plans.
- Additionally, the review outlines contract exclusions and claim procedures
Company At A Glance
|Years In Business||20|
|Coverage Limits||$1,500 - $2,500|
|Service Fee||$60 - $100|
|Option To Pick Your Own Contractor||No|
Why Global Home USA Warranty?
- Global Home USA has been offering affordable protection since 2003
- The coverage plans are underwritten by DAC, A.M. Best A-rated insurance company
- Homeowners get to choose their own technicians
- The company has home inspection service Coverage option included in its real estate plans
latest Global Home USA Warranty reviews
Jennifer P , IN, Crown Point
My clients recently moved into their home. As they were moving in they noticed the hot water tank was not working. They called customer service and were able to get someone out within a couple hours. There was a bit of confusion and high emotions but T** our sales rep stepped in and made the rest of the transaction smooth. He personally checked to make sure everything was taken care of and went above and beyond with his service. I am grateful that T** and Global Home Warranty were able to handle my clients and make sure their continuing needs will be met. In a tough situation, I am grateful that I went with Global Home Warranty and T** P***** has given us a peace of mind. Regards, JENNIFER A. PARHAM ABR®,E-PRO®, AHWD Managing Broker Lighthouse Realty NwinANDREW GREENHUT , NJ, randolph
These guys are great. I have used them for over 5 years and they cover everything including some plumbing and electric. In 5 years the only thing that they haven\'t covered was my washing machine because the tumbler was rusted out which was clearly stated in the contract. These guys have saved me thousands of dollars over the years and Steve Rodriguez out of corporate couldn\'t be any nicer or helpful. Best of all if you tell them you want to use your own vendors they are more than happy to oblige as long as you call Global and let them to speak to the vendor before starting and once a diagnosis is given.Jerry , LA, Metairie
We purchased a home and the buyer provided this warranty. Within the year both upstairs and downstairs A/C units had failures - condenser coils need replacing in both. (Not surprising given the age of the units.) Our chosen service provider gave us an estimate and then spoke with the warranty company rep directly (after I opened the claims). After the installation, we received a full reimbursement, minus the deductibles. The customer service agents were very professional, too.Brittany Orozco , WI, Menasha
I got the home warranty for free from my lender. When I bought my house in June. I didn’t think I’d ever use it. But when my toilet was leaking into the basement. I gave them a call. I had read the reviews first in curiosity and was scared by the bad reviews. But I figured why not give it a shot. So I called them on a Sunday night. And they said they would have someone get back to me the next day. They took down my information. I wasn’t expecting a call so quick but Monday morning I got a call. I was at work so I gave him a call back that afternoon. They said they would look for a plumber near me to do the work. They gave me the option to call find my own. The worker from the warranty company was super nice. But I said you guys go ahead and try and find something. The next day I got a call from a plumber who the warranty company hired. The only thing he couldn’t get me in until the next week. But that was fine as I have a second bathroom. The plumber just left today. everything was covered by the warranty company. And I just had to pay 75 bucks and my toilet is fixed. Without warranty he said would have been $270 some. So I want to leave a good review it to let you know it does work. I think as long as you’re not trying to do something that was pre-existing.Dave W , FL, Bradenton
Global Home Warranty handled my 1st claim with them extremely Fast and Efficiently. GHW got back to me within 90 minutes, had Service Provider set-up within 2 hours and Repair was handled within 7 hours of initial call to GHW! Exceptional Service in my opinion! All biling, with the exception of the modest deductible, was all between GHW & the provider. Easy, Quick & Satisifying!Maxwell , TX, Dallas
Please note - 90% of the population that writes reviews online usually have bad experiences. I mean who writes in the taco bell saying "My soft taco was delicious" - Generally most people would only write when "The guy at the counter screwed up my order three times and over charged me for food I didn't order" - So please take some reviews with a grain of salt as they say. The company here wouldn't be in business if it was really as bad as every comment says. I recently had purchased this warranty from this company and have filed about 1 major claim and 2 minor claims in the last 6 months for my home. Everything with this company has been fantastic. With that being said I read many of these poor reviews I wish to clear some things up that are being Misconstrued from my experiences with the company. The company at no time has EVER asked me to pay the claim/repair outright and submit paperwork to see "if" it was going to be repaired. I say this because when my AC unit went out they said it would be 8 business hours to find and get the paperwork to a provider. Then to have them contact me to schedule a appointment to inspect my AC unit. This however was Friday night and business hours mean Monday through Friday 7-4 for this company. So I said that seems a little slow and its really hot and they said at any time I always have the right to find my own AC provider as long as they are licensed and insured and call them myself and schedule a appointment. They then instructed that IF I do find my own provider that I will have to have the provider contact the claims department BEFORE any repairs are made to the unit to see if the unit is eligible for coverage. I said okay and found my own provider he called during the inspection and his phone call was received after hours and the agent was able to approve the repair on the unit and I had working AC the next night before bed. Last note I want to address on this is during my other minor claim of a washer machine motor leaking. I had to pay the repairman for the motor replacement in full at the time of the fix after the warranty company said it would be covered. I was instructed that after I pay the company the full amount with a receipt of payment fax it to their company to have it processed for reimbursement. - I called 24 hours after faxing to insure they got the paperwork. Was greeted very politely and was informed that the paperwork was received and was sent to their reimbursement department. they will process the payment and I should receive a check within 30 days. I waited and about 16 days later I got my check in the mail. Didn't have to call multiple times or anything. Each time I have ever called the company I have never had any customer friendliness issues. they always treated me the best they can given the circumstances of the call I was making and understood my urgency. I will continue to renew my contact with my home warranty for many years to come. To be straight forward with anyone reading all this. The warranty is straight forward. Read your contact. Understand it. Follow the procedures and they will take care of you. Thanks Maxwell
HomeWarrantyReviews.com2.1/5 (107)3.2/5 (13)
Consumer AffairsN/A/5 (N/A)
Pros & cons of Global Home USA Warranty
- Option to choose your provider of service
- Affordable service call fee
- Tricky Contract
- Higher Contract Transfer Fee
Global Home USA Warranty Covered States
Global Home USA Warranty Plans and Coverage
Global Home USA offers three comprehensive home protection plans to meet the unique needs of its customers. The coverage offered by Global Home USA expands as you move up to more premium plans. By opting for higher-tier plans, homeowners can access increased coverage for a wider range of home systems and appliances.
The Gold Plan covers essential home systems and appliances such as central air systems, dishwashers, and garbage disposals. The plan is considerable with its moderate coverage that fits everyone’s budget.
The Platinum Plan is preferred for homeowners seeking comprehensive coverage. It protects essential components such as electronic air filters, showerheads, water heaters, ductwork, and water softeners.
The Elite Plan is designed to provide enhanced protection, ensuring you have all-inclusive coverage for a wide array of systems and appliances. With an additional range of covered items, from sump pumps and microwaves to hydro jetting, this plan offers extensive coverage to safeguard your home and its valuable assets.
Let us have a look at the detailed list of coverage:
Refrigerator ✓ ✓ ✓ Dishwasher ✓ ✓ ✓ Oven Range / Stove / Cooktop ✓ ✓ ✓ Built-in Microwave Oven ✓ ✓ ✓ Electrical System ✓ ✓ ✓ Water Heater ✓ ✓ ✓ Garbage Disposal ✓ ✓ ✓ Air Conditioning System ✓ ✓ ✓ Heating System ✓ ✓ ✓ Ductwork ✓ ✓ ✓ Sump Pump ✓ ✓ ✓ Water Softener ✓ ✓ Shower-heads and Arms ✓ ✓ Faucets ✓ ✓ Sewer Ejector Pumps ✓ ✓ Geothermal HVAC ✓ ✓ Clearing of Line Stoppages ✓ ✓ Hydro jetting ✓ Rod Out Septic Line ✓ Blockage ✓ Garage Door Openers
✓ Central Vaccum ✓ Clothes Washer / Dryer ✓ Kitchen Refrigerator Ice Maker ✓
By deciding aggregate limits, the company limits how much they’ll pay for your claims. The Gold and Platinum Plan aggregates are $1,500 per item, whereas the Elite Plan aggregates up to $2,500 per item.
Global Home USA offers additional optional features on top of the items included in the plans above. The limit may range from $40 – $400.
- Garage Door Openers
- Central Vacuum
- Clothes Washer/Dryer
- Stand Alone Ice Maker
- Additional Refrigerator/Freezer
- Well Pump
- Swimming Pool/Spa Equipment
- Spa (Free Standing) Equipment
- Salt Water Pool Equipment
- Roof Leak Repair
Global Home USA Warranty Exclusions
All home warranty contracts typically cover repair and replacement costs of damages caused by normal wear and tear.
However, it’s important to note that any malfunctions or damages caused by accidents, natural disasters, hazards, or unforeseen circumstances will not be covered by Global Home USA or any other home warranty provider. It may also excludes the following:
- Nonfunctional parts, including damage to cabinetry, light bulbs, plastic, porcelain or enable parts, exterior/ interior finishes knob, dials, and all items not listed as covered.
- Defects in the equipment due to the manufacturer’s errors or improper construction
- Leased or rented equipment
However, we recommend reading the terms and conditions before buying any warranty plans.
Global Home USA Warranty cost
The Gold Plan offered by the company starts at $465, with a deductible amount set at a relatively higher value. This means that homeowners who opt for the Gold Plan may need to pay a higher deductible when filing a claim.
On the other hand, by investing a little more in the Platinum, which begins at $565 or Elite Plan costing $665, homeowners can enjoy enhanced coverage while paying lower deductibles. These plans provide a broader range of protection, covering critical components.
Below is the pricing structure:
Trustworthiness and Customer Service of Global Home USA
Despite being in business for several years, Global Home USA has received a relatively low volume of customer feedback. However, their A+ accreditation with the BBB demonstrates their commitment to providing trustworthy and reliable home warranty services.
Global Home USA strives to make its basic plans accessible to homeowners, with prices starting as nominal as $38.75. It also provides the benefit of allowing its customers to choose the provider of service of their choice, which ensures that their devices will be back up and running in no time.
The company’s website states that automatic policy renewal is available, so customers who are satisfied with their services do not need to worry about contract renewal.
Furthermore, Global Home USA offers optional coverage that guarantees a written home inspection, a standard feature in the Elite coverage plan. This can provide homeowners with added assurance regarding the condition of their home systems and appliances.
How To Buy A Home Warranty From Global Home USA Warranty?
Start by requesting a quote from us if you want to buy a home warranty from Global Home USA to determine how much you’d have to pay.
Alternatively, you can obtain your desired plan by contacting customer service or submitting an order on the company’s website.
Pro Tip: Read our detailed article on “How to Purchase a Home Warranty” before buying a house warranty. The manual involves detailed information on home warranties and the entire purchasing process.
Global Home USA Warranty Claim Filing Procedure
You only need to follow a few simple steps to file a claim with Global Home USA warranty. Read the pointers mentioned below to file an effective claim.
- Make a claim requesting service online or via phone
- Once your claim is processed, a technician will repair or replace the faulty device.
- You must pay the necessary service fee as stated in your contract
- Once the device is back up and running, you must check if you are satisfied with the service received
If you would like to reach out to customer care at any point in time during your coverage duration, you must not hesitate. Customer service is your best bet to ensure you remain satisfied with the service provided by the company.
At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:
- Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
- Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
- Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
- Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
- Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
- Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.
Editorial Note on Global Home USA
Based on our editorial evaluation, Global Home USA offers three attractive plans, making it an appealing option for homeowners. Additionally, customers can select their preferred service provider, adding to the flexibility of the company’s offerings. However, there is room for improvement in Global Home USA’s customer relations.
Ensuring timely addressing of customer concerns, actively seeking feedback, and implementing convenient communication channels such as online chat are areas where Global Home USA can enhance its services. By focusing on these aspects, the company can foster stronger customer relationships, promoting better satisfaction and overall customer experience.
Global Home provides convenient coverage in multiple states, including emergency services and round-the-clock availability. However, it is essential to consider certain aspects that can impact customer experience and the company’s reputation.
It is advised that homeowners approach their warranty services with vigilance, taking the time to thoroughly read and understand the contract, terms, and conditions. This will help avoid any potential issues or misunderstandings that may arise during the warranty.
Quick Details Of the Company
Now that we have discussed a detailed review of Global Home USA, let’s move on to some quick details about the company.
Warranty Global Group, Inc.
Year Of Establishment
P.O. Box 2748 , Addison, TX 75001
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Can I Cancel My Global Home USA Contract?
Yes, you can cancel your policy if you are unhappy with the company’s services. You will be eligible to receive a refund if you cancel your policy within 60 days after you purchased the policy. If you are unhappy with the service, the best way to cancel your contract is to contact the customer care team as soon as possible.Q.
Is Global Home USA Additional Coverage Option Worth It?
The additional coverage option makes sense if you want specific systems and appliances in your home protected. You must check out what items need protection in your home, and if they are not covered under the regular plans, you can opt for additional coverage.Q.
Can I Transfer My Global Home USA Policy?
The Global Home USA contract offers the option to transfer your policy. You will also be required to pay a transfer fee of $50 and ensure to pen down a written declaration stating the transfer of coverage. You must read your policy to understand intricate details about the transfer of coverage.
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