ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies /   Home Warranty Inc
icon Last updated: September 17, 2019

Home Warranty Inc

Home Warranty Inc
Rating starRating starRating starRating starRating star 1.5 / 5
Based on 46 Reviews & Ratings | Write A Review
mapicon

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

20

No. Of Active States

No

Complaint Resolution Program

People are also interested in

American Home Shield (AHS)

American Home Shield (AHS)

Rating starRating starRating starRating starRating star
4
/ 5
Based on 13,863 Reviews & Ratings
Total Home Protection

Total Home Protection

Rating starRating starRating starRating starRating star
4.5
/ 5
Based on 723 Reviews & Ratings
Choice Home Warranty

Choice Home Warranty

Rating starRating starRating starRating starRating star
3.5
/ 5
Based on 7,004 Reviews & Ratings

Home Warranty Inc REVIEWS

Icon

Maima Castle

On Dec 26, 2020

Rating starRating starRating starRating starRating star

This company is a scam. Home warranty Inc will go above and behind not to replace your appliances when the need for replacement have been established. Then they will offer you an amount that will not help you with replacement. I submitted a claim for my dishwasher, after going back and forth about the repair and having to prove that the servic tech lie about tje issue. Home warranty Inc claimed that th ..Read Full Review

This company is a scam. Home warranty Inc will go above and behind not to replace your appliances when the need for replacement have been established. Then they will offer you an amount that will not help you with replacement. I submitted a claim for my dishwasher, after going back and forth about the repair and having to prove that the servic tech lie about tje issue. Home warranty Inc claimed that the parts needed for repair was on back order (that was a lie). 1 year later my claim was never resolve and on top of that the representative tried to over talk me with more lies. Here the kicker. We willnoffer you $160 FOR A REPLACEMENT of a dishwasher that cost 500 dollars. If I can give a 0 rating I would because a 1 star is ftoo much for this company. ..View less

Helpful
Be the first one to find this review helpful
Icon

P T, Waco, TX

On Dec 21, 2020

Rating starRating starRating starRating starRating star

I had good experience with Home Warranty Inc last year and thought I would continue the contract with them this year, only to find out later that it was a big mistake. I had a built-in microwave that needed to be fixed. Initially they said they will pay the amount it will cost to buy a new over the counter microwave which would cost 20% of what it would cost to replace the built in microwave since the ..Read Full Review

I had good experience with Home Warranty Inc last year and thought I would continue the contract with them this year, only to find out later that it was a big mistake. I had a built-in microwave that needed to be fixed. Initially they said they will pay the amount it will cost to buy a new over the counter microwave which would cost 20% of what it would cost to replace the built in microwave since the microwave was irreparable and needed to be replaced. Once I told them how much it would cost to replace the microwave, they came back saying the defect is not covered under warranty because the problem is with internal lining when in fact it is not the internal lining but the built in drawer wheel. Since they said the defect is covered first and then later said it is not covered later after knowing it would cost them much more to replace the item, I asked them to give me the proof that the problem is the internal lining if that is what is reported by the technician, but they would not give the diagnosis notes from the technician even though I paid the $75 service fee for the service. This just proves that they are hiding something. Very unprofessional company and I would strongly recommend staying away from them. They will treat you well the first year and after that will find every reason not to cover the defects that should be covered. ..View less

Helpful
Be the first one to find this review helpful
Icon

Mac Zeimet, Bristol, IN

On Dec 01, 2020

Rating starRating starRating starRating starRating star

If I could rate them a zero I would. Absolutely worthless. I've tried to make a few claims and they talk their way out covering literally anything. We had a plumbing issue and our protection plan says it covers interior plumbing. When I had the plumber talk to the rep she came back with, oh we only cover a leak. Literally nothing else. Not sure how that qualifies as interior plumbing. Luckily we d ..Read Full Review

If I could rate them a zero I would. Absolutely worthless. I've tried to make a few claims and they talk their way out covering literally anything. We had a plumbing issue and our protection plan says it covers interior plumbing. When I had the plumber talk to the rep she came back with, oh we only cover a leak. Literally nothing else. Not sure how that qualifies as interior plumbing. Luckily we didn't purchase this warranty it came with the house. I would never recommend this company. They are horrible and won't cover anything. It's a scam. ..View less

Helpful
Be the first one to find this review helpful
Icon

Stephen Tich, Saint Paul, MN

On Nov 19, 2020

Rating starRating starRating starRating starRating star

Terrible to work with. Do everything they can not to pay a claim. The product is a sham. Do not believe that this is a good product or a good company.

Helpful
Be the first one to find this review helpful
Icon

Rita , Katy, TX

On Nov 02, 2020

Rating starRating starRating starRating starRating star

I called to have my ice machine, ceiling fans, and heater fixed. They said they don’t cover any of that. They cover the fridge, but not the ice machine. The heater they said that if it worked the first day we moved in and then stopped working they will cover, but because it was never working (which we just moved in the house, and our inspector said it was working) they said it didn’t matter ..Read Full Review

I called to have my ice machine, ceiling fans, and heater fixed. They said they don’t cover any of that. They cover the fridge, but not the ice machine. The heater they said that if it worked the first day we moved in and then stopped working they will cover, but because it was never working (which we just moved in the house, and our inspector said it was working) they said it didn’t matter they can’t cover it. We even spoke to **** the supervisor and he didn’t want to help us at all. They don’t cover much and the things they do cover, they won’t come out and fix. They find an excuse not to cover it. So they just steal your premium money and don’t fix anything. They should not be in business. Do not use them, they are a scam company. If I could give zero stars I would. Go with another home warranty company. ..View less

Helpful
Be the first one to find this review helpful
Icon

Samuel Ritchie, Cadiz, OH

On Mar 13, 2020

Rating starRating starRating starRating starRating star

Worst experiences with a home warranty company ever. If I could give a negative review I would. I was told they have repair companies you are required to use because they have "agreements" and these said companies have to perform repairs within their cost parameters. I could have gone anywhere else and received this replacement at 1/2 the cost the repair company charged, basically, they were ..Read Full Review

Worst experiences with a home warranty company ever. If I could give a negative review I would. I was told they have repair companies you are required to use because they have "agreements" and these said companies have to perform repairs within their cost parameters. I could have gone anywhere else and received this replacement at 1/2 the cost the repair company charged, basically, they were paid by Home Warranty and me. Every other claim I have called about has been denied. Very disappointing. ..View less

Helpful
1 people found this review helpful
Icon

Mike Edwards, Salem, IL

On Mar 05, 2020

Rating starRating starRating starRating starRating star

Rude, disrespectful and dishonest. Doug the owner yelled at my wife as others at this company also did. Glad they told her those calls were being recorded.l

Helpful
Be the first one to find this review helpful
Icon

cyrusttoille, Ames, IA

On Sep 18, 2019

Rating starRating starRating starRating starRating star

I purchased a house and less than two weeks in, I had an upstairs bathtub leaking into my kitchen. After trying to use 3 plumbers that were in Home Warranty's network (two were out of business and the 3rd was so inept I refused to have him in my house again), I had to use an outside plumber. The outside plumber tracked the problem down to the waste overflow and drain trap. Home Warranty considers this a ..Read Full Review

I purchased a house and less than two weeks in, I had an upstairs bathtub leaking into my kitchen. After trying to use 3 plumbers that were in Home Warranty's network (two were out of business and the 3rd was so inept I refused to have him in my house again), I had to use an outside plumber. The outside plumber tracked the problem down to the waste overflow and drain trap. Home Warranty considers this a fixture of the tub, not a part of the permanent plumbing and refused to cover it. What a joke. A part of the plumbing is leaking into my kitchen ceiling and that's not covered? What is a home warranty for then? ..View less

Helpful
Be the first one to find this review helpful
Icon

Cindy Bailey, Urbandale, IA

On Aug 16, 2019

Rating starRating starRating starRating starRating star

We found Home Warranty to be a fraudulent company. We would never do business with them and never consider them a company that will actually pay claims. They work hard to find ways to make sure your claim will be denied using bogus methods to do so. Even the contractors that work with them think so.

Helpful
1 people found this review helpful
Icon

Age Sinsuat, North Charleston, SC

On Aug 01, 2019

Rating starRating starRating starRating starRating star

Bought a home in 2018 and had this Warranty added I did not know about. I replaced things already the Fridge, Stove, Microwave as they were from 1980's. They would have probably denied the Fridge, Stove, Microwave if I asked. Trust me when I say it needed to be replaced due to its condition, functioning was questionable at best. I was able to get the Warranty to cover the Water Heater though they did not ..Read Full Review

Bought a home in 2018 and had this Warranty added I did not know about. I replaced things already the Fridge, Stove, Microwave as they were from 1980's. They would have probably denied the Fridge, Stove, Microwave if I asked. Trust me when I say it needed to be replaced due to its condition, functioning was questionable at best. I was able to get the Warranty to cover the Water Heater though they did not want to cover replacing it. I have an HVAC issue now and tried 2x fixing the issue. Service people recommended Comfort Specialist. We had that scheduled and find that the HVAC system 4yrs old, missing bypass system for 2 zone, the ducts improperly installed creating a ton of back pressure, over worked, and no longer cooling the house. I am military and away from the house. I have tried to explain the issues as the Service people do not talk to third party entities unless we are present at the time of the call etc. The replacement of the HVAC is $15,000 and not replacing is only going to add up in cost as the house is no longer cooling and only band aiding the problem. I understand the business side of the home warranty and after multiple attempts to fix and the Service people are suggesting to replace the Unit instead of band aid; $2,000 helps pay the $15,000 out of pocket expense. ..View less

Helpful
1 people found this review helpful
Icon

Amy J, Watertown, WI

On Jul 24, 2019

Rating starRating starRating starRating starRating star

Worst scam EVER. Do not waste your money. They would not cover my Hot water heater, or plumbing leaks. VERY evident that it was malfunction and wear and tear. Spoke to CEO DOUG and was not helpful at all. PLEASE don't waste your money. Look for another company

Helpful
Be the first one to find this review helpful
Icon

Jeremy Storment, Branson, MO

On Jul 15, 2019

Rating starRating starRating starRating starRating star

All of my experiences with Home Warranty have been great! They were quick to respond and repair damaged item on each of our claims. I believe we have had 5 or 6 claims over the last couple years and I have been completely satisfied with each one!

Helpful
Be the first one to find this review helpful
Icon

SILVIA RR, Wyoming, MI

On Jul 02, 2019

Rating starRating starRating starRating starRating star

New with the company I called during non normal business hours left voice mail automated machine advise someone would call back no one ever did . And Today I was place on hold right away for more than 10 mins called back spoke to Natalie and she also quickly place me on hold if your looking to buying home warranty coverage I would never recommend this company not even to my worst enemy

Helpful
Be the first one to find this review helpful
Icon

BM , Winchester, KY

On Jun 18, 2019

Rating starRating starRating starRating starRating star

Don’t waste your money on getting this for your house. They don’t cover hardly anything at all! Total waste of money!

Helpful
2 people found this review helpful
Icon

L F, Wichita, KS

On Jun 07, 2019

Rating starRating starRating starRating starRating star

///////STAY AWAY///////FROM THIS WARRANTY!!! Paid premiums for over 2 1/2 yr at around $600 per yr and 1st time I called in a claim and had their HVAC professional look at my A/C and recommended that the coil inside the house needs replaced because it leaked out the old RF 22 refrigerant and stated that to home warranty inc. They told him I needed to fill it up at my expense of over $500 and see if it le ..Read Full Review

///////STAY AWAY///////FROM THIS WARRANTY!!! Paid premiums for over 2 1/2 yr at around $600 per yr and 1st time I called in a claim and had their HVAC professional look at my A/C and recommended that the coil inside the house needs replaced because it leaked out the old RF 22 refrigerant and stated that to home warranty inc. They told him I needed to fill it up at my expense of over $500 and see if it leaks again. the HVAC called them back and said it would leak that old RF 22 which is environmentally dangerous out again and would not fix the problem. They said I have to do that 1st before they would fix it and by fixing it they would fill it up again at their expense. Which with this warranty you have a salary cap on what they will pay up to and mine was $2500 but stated that if they filled it again it would come out of my salary cap dropping it below $2000 (So they really aren't paying to fill it again) I was told they are a repair company not a replace company. Home Scam Inc of Iowa you need to stay away from!!! ..View less

Helpful
Be the first one to find this review helpful
Icon

Rory, Adrian, MO

On Jun 07, 2019

Rating starRating starRating starRating starRating star

Absolutely a joke. Waste of a year's worth of premiums only to get the run around on a repair when we need them. They want me to drop 1200 just so they can assess how much they can repair on my air conditioning. Find a warranty with better ratings. I should have checked the ratings before renewing it (after the first year of it being supplied by the seller). Run away and don't look back!

Helpful
Be the first one to find this review helpful
Icon

Justin Haley, Nevada, MO

On May 28, 2019

Rating starRating starRating starRating starRating star

Terrible company. My ac went out so I called them and they didnt answer the phone so I went ahead and got the repair. I should have left a voicemail but it was my first home because I just got out of the military. I was trying to get them to cut me a break on not getting authorization before the repair. I was completely calm on the phone and the lady on the other end was completely and utterly rude to me ..Read Full Review

Terrible company. My ac went out so I called them and they didnt answer the phone so I went ahead and got the repair. I should have left a voicemail but it was my first home because I just got out of the military. I was trying to get them to cut me a break on not getting authorization before the repair. I was completely calm on the phone and the lady on the other end was completely and utterly rude to me. I was simply asking her to transfer me to someone that I could talk to try and work something out and she had the nerve to ask me if it was because I'm not getting what I wanted. She made me ask her over 20 times to transfer me and she wouldn't. Finally got to her boss and I was so flustered by the end of it that I couldn't even finish the conversation. Terrible customer service. I had to keep reminding her to stop raising her voice at me and that I wasnt trying to argue with her. One of the worst customer service issues I've had in my entire life! ..View less

Helpful
Be the first one to find this review helpful
Icon

Upset, Temple, TX

On May 21, 2019

Rating starRating starRating starRating starRating star

Terrible customer service. When repairing they want to use after market parts on precision components. Components that require their parts not after market parts. Will leave you on a lurch waiting on repairs while they search for cheaper after market parts

Helpful
Be the first one to find this review helpful
Icon

Stephanie Raub, Abilene, KS

On May 17, 2019

Rating starRating starRating starRating starRating star

This company is an absolute joke. Don’t waste your time or your money. They won’t replace anything.

Helpful
Be the first one to find this review helpful
Icon

Talia Hendricks , Bloomington, IL

On May 08, 2019

Rating starRating starRating starRating starRating star

They cover next to nothing after they make you pay the deductible. Their technician botched the job, my coverage expired a couple of days later and they refused to stand by the job that was initiated during my coverage that THIER technician made WORSE than before they were involved. The customer service was also terrible. Rude. Companies like this deserve to go out of business. I urge realtors to stop re ..Read Full Review

They cover next to nothing after they make you pay the deductible. Their technician botched the job, my coverage expired a couple of days later and they refused to stand by the job that was initiated during my coverage that THIER technician made WORSE than before they were involved. The customer service was also terrible. Rude. Companies like this deserve to go out of business. I urge realtors to stop recommending them. I’ll be following up with mine to let her know. ..View less

Helpful
Be the first one to find this review helpful

Ready to share your home warranty experience with Home Warranty Inc? Click here to write your own review

https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020