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Home  /   Companies /   Home Warranty Inc
icon Last updated: September 17, 2019

Home Warranty Inc

 $company_name
Rating starRating starRating starRating starRating star
57 Reviews

Premium

$480

Deductible

$75

Coverage Limits

N/A

BBB Rating

N/A

Active States

20

Complaint Resolution Program

No

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

20

No. Of Active States

No

Complaint Resolution Program

Home Warranty Inc REVIEWS

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Montalvo , Clarksburg, WV

On Jul 08, 2021

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So far we’ve had the WORST experience with this company. We purchased our home not even a month ago & our AC has suddenly stopped working. We contacted our warranty company & they sent a technician out. After figuring out the problem we contacted the warranty company again, the service team was nothing but rude! Constantly talked over me, didn’t even attempt to listen to what I had to ..Read Full Review

So far we’ve had the WORST experience with this company. We purchased our home not even a month ago & our AC has suddenly stopped working. We contacted our warranty company & they sent a technician out. After figuring out the problem we contacted the warranty company again, the service team was nothing but rude! Constantly talked over me, didn’t even attempt to listen to what I had to say. We ended the call horribly. I called back & spoke to the supervisor of the service department, he was also nothing but rude to me & said they wouldn’t cover the AC unit.. which in our plan it stated they covered the issue we’re having. He then tried to say I told the other man I’d spoken to something completely different than what I had said. Which the other man wouldn’t even know what I said since he did nothing but speak over me the whole time. We ended this conversation with no results.. they don’t care about their customers, my home is currently staying at 80 degrees! We’re not even able to stay in our new home because it’s too hot for our infant. My family is having to pay for a new AC out of pocket. Honestly this company is trash, such a scam. They obviously don’t cover half the things they say they do in the brochure they give you. What a waste of $600 for a warranty that doesn’t do anything. ..View less

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DAVID TICKNOR, Sedalia, MO

On Jul 07, 2021

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Don't walk away from them. RUN!!!!! I had my 27.5 cubic foot, Kenmore elite refrigerator break down. The capacitor and evaporator core leaked, a $1,400 repair. They offered $400. They said the evaporated core malfunctioned causing the compressor and drying elements to fail. That was incidental causation and they would cover it. I told them to God to somewhere we all know. Can I give these rude ..Read Full Review

Don't walk away from them. RUN!!!!! I had my 27.5 cubic foot, Kenmore elite refrigerator break down. The capacitor and evaporator core leaked, a $1,400 repair. They offered $400. They said the evaporated core malfunctioned causing the compressor and drying elements to fail. That was incidental causation and they would cover it. I told them to God to somewhere we all know. Can I give these rude &#@ a negative rating? ..View less

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Kara Murawski , Waukesha, WI

On Jun 21, 2021

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Waste of money. My air conditioner wasn’t cooling well and was leaking Freon. I had the technician come back a week later to “top off” . He said it had leaked more. I called Home warranty and they said Not to top it off and have him do leak testing. I had him come back with the dye and he found three leaks which some could not be repaired. He said the unit Needs to be replaced. Home w ..Read Full Review

Waste of money. My air conditioner wasn’t cooling well and was leaking Freon. I had the technician come back a week later to “top off” . He said it had leaked more. I called Home warranty and they said Not to top it off and have him do leak testing. I had him come back with the dye and he found three leaks which some could not be repaired. He said the unit Needs to be replaced. Home warranty then said they will not cover towards a new air conditioner and wanted me to still top it off (paying only $20 per pound of Freon which costs $120/lb- I was told I need like 3 lbs). They then proceeded to tell me it only holds 2.5 lbs , basically saying the technician is lying. So long story short, I wish I hadn’t wasted my money and I’m waiting to be reimbursed for part of the $225 spent for service charges and nothing was fixed. I’m going to cancel and hope to get a refund and buy the new air conditioner myself. ..View less

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Haley Green, Waco, TX

On Jun 15, 2021

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The most rude customer service ever! They talk to you like you are wasting their time and they hate their job. Very condescending. Spent more time talking about what they would not cover and what I did not know then trying to be helpful.

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2 people found this review helpful
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Jessica, Beaver Dam, WI

On Jun 02, 2021

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New home owner, previous owners paid for home warranty , my AC broke, i contacted them and they said they didn't have a technician in my area so i need to find my own one, i did and because i needed my AC to be fixed right away i went and cover the fees. I submitted my claim and waited for 2 weeks so they told me that won't be cover because supposedly i didn't not contact them before i fix it. Bad servic ..Read Full Review

New home owner, previous owners paid for home warranty , my AC broke, i contacted them and they said they didn't have a technician in my area so i need to find my own one, i did and because i needed my AC to be fixed right away i went and cover the fees. I submitted my claim and waited for 2 weeks so they told me that won't be cover because supposedly i didn't not contact them before i fix it. Bad service- DON'T WASTE YOUR MONEY. ..View less

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JC , Hope, KS

On May 14, 2021

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As a homeowner, we had the people we bought this house from pay for the warranty--I am sorry to those people for wasting their money. This organization deserves 0 stars. Not only are they an unfortunate reminder of the limitations of capitalism that provide evidence to those who would dismantle the republic, but they are also an example of crony, backwards thinking hacks that serve only themselves at ..Read Full Review

As a homeowner, we had the people we bought this house from pay for the warranty--I am sorry to those people for wasting their money. This organization deserves 0 stars. Not only are they an unfortunate reminder of the limitations of capitalism that provide evidence to those who would dismantle the republic, but they are also an example of crony, backwards thinking hacks that serve only themselves at the expense of others. We used the clean function on our stove, which is a very normal thing to do and even comes with its on setting on the knob. Contrary to functioning mechanical stove cleaning functions, the stove caught on fire. I was trapped in a house with two kids (5 year and 1 year old), our dogs, and our cats with no phone. I was able to neutralize the situation and prevent damage to the actual house. But, the stove was torched. Naturally, we called these morons. The response to this issue? "It is not a mechanical function since it turned on." My kids use that logic...If a normal function of A is unable to perform function X without A becoming inoperable AND function X is a de facto normal function which never permits A to in operable, THEN item A has a mechanical malfunction...you ******** morons. ..View less

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2 people found this review helpful
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Jamie Ashmore, Lawrence, KS

On May 12, 2021

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3 years of paying into their scam. I make a claim for an inop refrigerator, only 8 years old, and their settlement is maybe 1/3 of what it would cost to replace it with a comparable unit. 1/3!!! Imagine if it was your car? An 8yr old fridge has not depreciated by 2/3s of it's value. I plan to drop them after I receive their "donation", oh I also have to pay upfront then submit a receipt and wai ..Read Full Review

3 years of paying into their scam. I make a claim for an inop refrigerator, only 8 years old, and their settlement is maybe 1/3 of what it would cost to replace it with a comparable unit. 1/3!!! Imagine if it was your car? An 8yr old fridge has not depreciated by 2/3s of it's value. I plan to drop them after I receive their "donation", oh I also have to pay upfront then submit a receipt and wait a week or so to be reimbursed. ..View less

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Luke ...., Peoria, IL

On Apr 27, 2021

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Terrible customer service. They were very rude. My dishwasher broke and needed a part that couldn't be sourced quickly if at all. They wanted me to wait an indefinite amount of time or take a miniscule payment that I could use toward a new one. Just glad it was a toilet or something that they were telling me to wait forever on.

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Lex Coo, Williamston, NC

On Mar 03, 2021

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Please run as far way from this company as possible. They pick and choose what services they will cover and not cover. *** and **** are not friendly at all and will argue with you, raise their voice, and talk to you like you are stupid. Have seen nothing but horrible reviews on this company and the customers aren’t lying. Horrible company!!!!!!!!!

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1 people found this review helpful
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Lester Lampon, O Fallon, IL

On Mar 02, 2021

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Excellent customer service sent me check to replace dishwasher right away. The repair company could not get the part due to parts shortage. Thank you very much for all the help

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1 people found this review helpful
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Josh, Greensburg, PA

On Feb 11, 2021

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If I could give this company a 0-star review I would. This warranty was purchased through the seller of our home and we did not have any contact with them for the first 6 months of the house. However, the furnace in our new home went bad. I was asked to provide a technician because they did not have any, so I provided a technician from a local place. That place quoted me a price for a fix (and multiple q ..Read Full Review

If I could give this company a 0-star review I would. This warranty was purchased through the seller of our home and we did not have any contact with them for the first 6 months of the house. However, the furnace in our new home went bad. I was asked to provide a technician because they did not have any, so I provided a technician from a local place. That place quoted me a price for a fix (and multiple quotes for furnace replacements). The customer service was horrible, they were rude and arrogant, and then provided a payout of less than half of the cost to fix. When I had the technician provide me with more details with the repair I presented them with more information. The "supervisor" quickly came back with another price to "replace" the furnace. Again - not even close to the actual cost from the quotes. It was less than 50% of the cost and refused to answer any questions. Kept reciting the same line from their agreement and refused to answer any questions. This company is horrible at literally everything that you would want from a home warranty company. If I were you, I would seriously look for a different company with a more reputable history and a company with a customer service department that is not filled with arrogant jerks. ..View less

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Maima Castle

On Dec 26, 2020

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This company is a scam. Home warranty Inc will go above and behind not to replace your appliances when the need for replacement have been established. Then they will offer you an amount that will not help you with replacement. I submitted a claim for my dishwasher, after going back and forth about the repair and having to prove that the servic tech lie about tje issue. Home warranty Inc claimed that th ..Read Full Review

This company is a scam. Home warranty Inc will go above and behind not to replace your appliances when the need for replacement have been established. Then they will offer you an amount that will not help you with replacement. I submitted a claim for my dishwasher, after going back and forth about the repair and having to prove that the servic tech lie about tje issue. Home warranty Inc claimed that the parts needed for repair was on back order (that was a lie). 1 year later my claim was never resolve and on top of that the representative tried to over talk me with more lies. Here the kicker. We willnoffer you $160 FOR A REPLACEMENT of a dishwasher that cost 500 dollars. If I can give a 0 rating I would because a 1 star is ftoo much for this company. ..View less

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1 people found this review helpful
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P T, Waco, TX

On Dec 21, 2020

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I had good experience with Home Warranty Inc last year and thought I would continue the contract with them this year, only to find out later that it was a big mistake. I had a built-in microwave that needed to be fixed. Initially they said they will pay the amount it will cost to buy a new over the counter microwave which would cost 20% of what it would cost to replace the built in microwave since the ..Read Full Review

I had good experience with Home Warranty Inc last year and thought I would continue the contract with them this year, only to find out later that it was a big mistake. I had a built-in microwave that needed to be fixed. Initially they said they will pay the amount it will cost to buy a new over the counter microwave which would cost 20% of what it would cost to replace the built in microwave since the microwave was irreparable and needed to be replaced. Once I told them how much it would cost to replace the microwave, they came back saying the defect is not covered under warranty because the problem is with internal lining when in fact it is not the internal lining but the built in drawer wheel. Since they said the defect is covered first and then later said it is not covered later after knowing it would cost them much more to replace the item, I asked them to give me the proof that the problem is the internal lining if that is what is reported by the technician, but they would not give the diagnosis notes from the technician even though I paid the $75 service fee for the service. This just proves that they are hiding something. Very unprofessional company and I would strongly recommend staying away from them. They will treat you well the first year and after that will find every reason not to cover the defects that should be covered. ..View less

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Mac Zeimet, Bristol, IN

On Dec 01, 2020

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If I could rate them a zero I would. Absolutely worthless. I've tried to make a few claims and they talk their way out covering literally anything. We had a plumbing issue and our protection plan says it covers interior plumbing. When I had the plumber talk to the rep she came back with, oh we only cover a leak. Literally nothing else. Not sure how that qualifies as interior plumbing. Luckily we d ..Read Full Review

If I could rate them a zero I would. Absolutely worthless. I've tried to make a few claims and they talk their way out covering literally anything. We had a plumbing issue and our protection plan says it covers interior plumbing. When I had the plumber talk to the rep she came back with, oh we only cover a leak. Literally nothing else. Not sure how that qualifies as interior plumbing. Luckily we didn't purchase this warranty it came with the house. I would never recommend this company. They are horrible and won't cover anything. It's a scam. ..View less

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1 people found this review helpful
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Stephen Tich, Saint Paul, MN

On Nov 19, 2020

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Terrible to work with. Do everything they can not to pay a claim. The product is a sham. Do not believe that this is a good product or a good company.

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Rita , Katy, TX

On Nov 02, 2020

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I called to have my ice machine, ceiling fans, and heater fixed. They said they don’t cover any of that. They cover the fridge, but not the ice machine. The heater they said that if it worked the first day we moved in and then stopped working they will cover, but because it was never working (which we just moved in the house, and our inspector said it was working) they said it didn’t matter ..Read Full Review

I called to have my ice machine, ceiling fans, and heater fixed. They said they don’t cover any of that. They cover the fridge, but not the ice machine. The heater they said that if it worked the first day we moved in and then stopped working they will cover, but because it was never working (which we just moved in the house, and our inspector said it was working) they said it didn’t matter they can’t cover it. We even spoke to **** the supervisor and he didn’t want to help us at all. They don’t cover much and the things they do cover, they won’t come out and fix. They find an excuse not to cover it. So they just steal your premium money and don’t fix anything. They should not be in business. Do not use them, they are a scam company. If I could give zero stars I would. Go with another home warranty company. ..View less

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Samuel Ritchie, Cadiz, OH

On Mar 13, 2020

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Worst experiences with a home warranty company ever. If I could give a negative review I would. I was told they have repair companies you are required to use because they have "agreements" and these said companies have to perform repairs within their cost parameters. I could have gone anywhere else and received this replacement at 1/2 the cost the repair company charged, basically, they were ..Read Full Review

Worst experiences with a home warranty company ever. If I could give a negative review I would. I was told they have repair companies you are required to use because they have "agreements" and these said companies have to perform repairs within their cost parameters. I could have gone anywhere else and received this replacement at 1/2 the cost the repair company charged, basically, they were paid by Home Warranty and me. Every other claim I have called about has been denied. Very disappointing. ..View less

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1 people found this review helpful
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Mike Edwards, Salem, IL

On Mar 05, 2020

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Rude, disrespectful and dishonest. Doug the owner yelled at my wife as others at this company also did. Glad they told her those calls were being recorded.l

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cyrusttoille, Ames, IA

On Sep 18, 2019

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I purchased a house and less than two weeks in, I had an upstairs bathtub leaking into my kitchen. After trying to use 3 plumbers that were in Home Warranty's network (two were out of business and the 3rd was so inept I refused to have him in my house again), I had to use an outside plumber. The outside plumber tracked the problem down to the waste overflow and drain trap. Home Warranty considers this a ..Read Full Review

I purchased a house and less than two weeks in, I had an upstairs bathtub leaking into my kitchen. After trying to use 3 plumbers that were in Home Warranty's network (two were out of business and the 3rd was so inept I refused to have him in my house again), I had to use an outside plumber. The outside plumber tracked the problem down to the waste overflow and drain trap. Home Warranty considers this a fixture of the tub, not a part of the permanent plumbing and refused to cover it. What a joke. A part of the plumbing is leaking into my kitchen ceiling and that's not covered? What is a home warranty for then? ..View less

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Cindy Bailey, Urbandale, IA

On Aug 16, 2019

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We found Home Warranty to be a fraudulent company. We would never do business with them and never consider them a company that will actually pay claims. They work hard to find ways to make sure your claim will be denied using bogus methods to do so. Even the contractors that work with them think so.

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