ALLCOMPANIES TOOLS BLOGS
Advertisment Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

Home  /   Companies /   National Home Guaranteed
icon Last updated: September 17, 2019

National Home Guaranteed

National Home Guaranteed (NHG) was established in 2013 with the idea of finding a company that has a “local feeling” and old fashioned values. The company was founded in the Rocky Mountains of Utah and was set to serve the growing warranty needs of America. The company claims that they have a combined staff experience of 40+ years in the home warranty industry and sufficient funds, which makes them a well equipped provider of home warranty services. Initially founded as National Home Assurance, the name was then changed to National Home Advantage and finally to National Home Guaranteed. The company is currently headquartered in Salt City Lake, Utah. The company is a member of NHSCA.
National Home Guaranteed
2.5 / 5
Based on 15 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

People are also interested in

American Home Shield (AHS)

American Home Shield (AHS)

4
/ 5
Based on 13,681 Reviews
Total Home Protection

Total Home Protection

4.5
/ 5
Based on 710 Reviews
Choice Home Warranty

Choice Home Warranty

4
/ 5
Based on 6,876 Reviews

National Home Guaranteed REVIEWS

Icon

Keely, Littleton, CO

On Sep 10, 2020

Difficult to work with now that I have purchased my home warranty. I reported my microwave on a Saturday today is Thursday. It was a holiday weekend and their computers have been down, I had to follow up several times. I did eventually get one phone call with an unworkable time frame and no other option with this specific repairman. I called back to ask if there was any flexibility and the answer was you ..Read Full Review

Difficult to work with now that I have purchased my home warranty. I reported my microwave on a Saturday today is Thursday. It was a holiday weekend and their computers have been down, I had to follow up several times. I did eventually get one phone call with an unworkable time frame and no other option with this specific repairman. I called back to ask if there was any flexibility and the answer was you just have to work with these peoples schedules and a good thing its not that big of a deal. She also suggested on the phone that some people just let repairmen come in when they are not home. I'm still in the process of trying to figure out how to get my microwave looked at without having to take a whole day off work and still be able to use this home warranty program that is already paid for. ..View less

Helpful
Be the first one to find this review helpful
Icon

Kristina Welch, Castle Rock, CO

On Jun 23, 2020

Contacting NHG has been so easy and they have someone good at their job out the next day. It has been well worth the money, both for the money and for the effort of finding a repair person.

Helpful
Be the first one to find this review helpful
Icon

Joshua, Littleton, CO

On Aug 13, 2019

Useless company, good luck making use of any service. they'll take your money and want to give you a $20 fix on anything.

Helpful
Be the first one to find this review helpful
Icon

David Loomis, Brighton, CO

On Jun 04, 2019

HORRIBLE company. My water heater went out one week ago today and they can't find a company to come out for another three days supposedly. Once the company comes out I will write another review. I have a feeling they give me a portion of what it costs to replace it, but we'll see. STAY AWAY!!

Helpful
Be the first one to find this review helpful
Icon

Gretchen Wiltbank, Ivins, UT

On Mar 31, 2019

Very unhappy with this company. I was with Landmark for many years, but I switched for a lower premium and deductible. (My bad, and I won't make that mistake again.) I have had NHG for over 2 years. Called for a non-working washing machine, and it took over 10 days to get someone to come out. He said it was not fixable. I called NHG to get an idea of the amount they will send to me so I can get ..Read Full Review

Very unhappy with this company. I was with Landmark for many years, but I switched for a lower premium and deductible. (My bad, and I won't make that mistake again.) I have had NHG for over 2 years. Called for a non-working washing machine, and it took over 10 days to get someone to come out. He said it was not fixable. I called NHG to get an idea of the amount they will send to me so I can get a new one. Sheri (bad customer service lady) told me that they will only cover the part, which will be about $40. I'm SO frustrated! I purchased the warranty for this very reason! I paid them $495 up front so that I wouldn't have to pay that much for a washer or dryer or any other appliance NOW! No piece of mind at all. I'm changing companies TODAY! ..View less

Helpful
Be the first one to find this review helpful
Icon

Andrew, Littleton, CO

On Dec 30, 2018

Horrible company. Cannot trust them. They are not an actual warranty company and will not fix any home problems. This company has been know to give everyone the run around and if they end up sending one of their "freinds" to look at an issue, they will not fix anything and blame the problem on everyone else (energy company, builders, neighbors, applicance brands). There is no warranty provided ..Read Full Review

Horrible company. Cannot trust them. They are not an actual warranty company and will not fix any home problems. This company has been know to give everyone the run around and if they end up sending one of their "freinds" to look at an issue, they will not fix anything and blame the problem on everyone else (energy company, builders, neighbors, applicance brands). There is no warranty provided whatsoever and they will still charge you $45 per single item they look at and don't fix. ..View less

Helpful
1 people found this review helpful
Icon

Brent Olsen, Salt Lake City, UT

On Dec 28, 2018

I think they only have one plumber. My water heater went out on Dec 17. Plumber tried a number of things over the course of several days, nothing worked then he went on vacation. I’ve been without hot water for 11 days now and have no idea when I’ll get hot water again. This is the reason I have a home warranty, to avoid the very problem NHG is perpetuating.

Helpful
Be the first one to find this review helpful
Icon

Rani, Fountain, CO

On Nov 08, 2018

Got NHG for my home for the first year and I normally would tell people to always go for a home guarantee plan as it'll save you the trouble on a variety of costs. But NHG as far as I can tell just have one or two handymen on staff that they send to their entire client base, meaning you won't get helped at nights or weekends, and it could be several business days till ANYONE actually fixes your problem o ..Read Full Review

Got NHG for my home for the first year and I normally would tell people to always go for a home guarantee plan as it'll save you the trouble on a variety of costs. But NHG as far as I can tell just have one or two handymen on staff that they send to their entire client base, meaning you won't get helped at nights or weekends, and it could be several business days till ANYONE actually fixes your problem or even begins to fix it. AVOID NATIONAL HOME GUARANTEED ..View less

Helpful
2 people found this review helpful
Icon

Kathy, Sandy, UT

On Nov 06, 2018

We had a water heater that exploded on a Friday night. When we called into the service department to have someone come out and fix it, they were there immediately. They did an amazing job and the installer was pleasant and knowledgeable. He stayed until he know the job was complete. We felt like we got the most incredible service. Thank you National Home Guarantee!

Helpful
Be the first one to find this review helpful
Icon

Kathy Sidwell, Sandy, UT

On Nov 06, 2018

We had a water heater that exploded on a Friday and when we called into the service department to have someone come out they were at our home immediately. They stayed until the job was completely done and they made sure they did all that was necessary to get our hot water in working order. On the weekend! It was amazing. The installer was pleasant and knowledgeable and we felt like we got the most in ..Read Full Review

We had a water heater that exploded on a Friday and when we called into the service department to have someone come out they were at our home immediately. They stayed until the job was completely done and they made sure they did all that was necessary to get our hot water in working order. On the weekend! It was amazing. The installer was pleasant and knowledgeable and we felt like we got the most incredible service ever!! Thank you National Home Guarantee. ..View less

Helpful
1 people found this review helpful
Icon

Zac, Frederick, CO

On Sep 28, 2018

TLDR. I finally received a settlement check that barely covered the cost of installation of new dishwasher I had an issue with my dishwasher. I called and they sent out a repairman who was prompt and courteous. The repairman said he would get back to us/ warranty company. I received an email from NHG a week later saying my claim had been resolved and there would be a settlement. I contacted NHG, they ..Read Full Review

TLDR. I finally received a settlement check that barely covered the cost of installation of new dishwasher I had an issue with my dishwasher. I called and they sent out a repairman who was prompt and courteous. The repairman said he would get back to us/ warranty company. I received an email from NHG a week later saying my claim had been resolved and there would be a settlement. I contacted NHG, they seemed surprised that I had not been contacted about my claim. They assured me that I would receive a settlement check in a few days. I called them two weeks later they again told me to watch the mail. two more weeks.... nothing. finally two months later after multiple calls to NHG and the claims manager rudely informing me that "you know the claim check will not cover the cost of a new dishwasher" I received a check that did not even cover the installation of a new dishwasher. Would not recommend. highly disappointed If I could give less stars I would ..View less

Helpful
1 people found this review helpful
Icon

Traceya, Larkspur, CO

On Jul 11, 2018

This company has been horrible to deal with. We purchased an older home and was gifted a home warranty by our relator. Within 2 weeks of moving in our oven stopped working...call in claim...sorry not covered, "Pre existing issue"...umm it worked at home inspection so it should be covered, "nope". It wasn't until a call from our relator that they changed their mind and covered the part ..Read Full Review

This company has been horrible to deal with. We purchased an older home and was gifted a home warranty by our relator. Within 2 weeks of moving in our oven stopped working...call in claim...sorry not covered, "Pre existing issue"...umm it worked at home inspection so it should be covered, "nope". It wasn't until a call from our relator that they changed their mind and covered the part. Next up our AC unit making noise. Call warranty and they send AC guy. Guy says you probably have a coil leak, the cause of 99% of AC malfunction. Yep leak, not covered because "it's in accessible" What does that mean I ask? " It can't be reached to repair". Well AC guy says it should not be repaired EVER but should be replaced. "Oh well, that's your choice but we don't cover coils" I asked why they charge an additional fee to warranty AC units only to deny claims on coil replacement if it is 99% of AC issues and was told by the very snarky woman "oh stop it only cost you $40". Well here is my review and recommendation : Don't waste your time or money with this company. If having claims denied for BS reasons is not reason enough to pass on this company the nasty attitude and complete unprofessionalism of the lady "service manager" should be a big RED FLAG. ..View less

Helpful
1 people found this review helpful
Icon

Joe P, Parker, CO

On Mar 29, 2018

You will be given different reasons for denying your claim. After you answer one, you will get another days later. Anything to avoid covering the home appliances.

Helpful
1 people found this review helpful
Icon

Tami Schwendima, Cottonwood Heights, UT

On Feb 23, 2018

Kenneth was professional and easy to work with. Thank you for helping me remedy my problem. This is a great company. I recommend it highly!

Helpful
Be the first one to find this review helpful
Icon

Shannon Bergmann, Salt Lake City, UT

On Feb 20, 2018

Excellent, speedy service. My water heater (40 gallons) was replaced within 7 hours from the discovery of its leaking at 8:15 a.m. Talk about FAST!!! The service center at National Home Guaranteed dispatched a friendly and accommodating repair man to my home; he arrived at 10:45 a.m. and my new water heater was installed by 3:00 p.m. that same day!!!!! Now, if only I could get this type of service ..Read Full Review

Excellent, speedy service. My water heater (40 gallons) was replaced within 7 hours from the discovery of its leaking at 8:15 a.m. Talk about FAST!!! The service center at National Home Guaranteed dispatched a friendly and accommodating repair man to my home; he arrived at 10:45 a.m. and my new water heater was installed by 3:00 p.m. that same day!!!!! Now, if only I could get this type of service from my cable company. Thanks to the National Home Guaranteed Team. ..View less

Helpful
Be the first one to find this review helpful

Ready to share your home warranty experience with National Home Guaranteed? Click here to write your own review

https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020