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American Home Shield (AHS)

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Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)

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877-727-2781

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.3 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901 AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY,
877-727-2781 $299 - $500+
Premium $299 - $500+
Deductible $75 - $125
Effective 30 Days
NHSCA Membership Yes
Coverage Area Selected States Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin,
Years In Business 47
Total Reviews 9275
Complaint Resolution Yes
BBB Rating B
Executive Profiles Tim Haynes - President & CEO
No. of Employees 1700
Headquarters Memphis, TN
Address 889 Ridge Lake Blvd. Memphis, TN 38120
Alias Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty

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Stop paying for Costly Repairs

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877-727-2781

Protecting homeowner's budgets for over 47 years

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.7 million customers across 49 states in U.S.

The company maintains a massive contractor network of over 14,000 and also has over 45,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

American Home Shield offers several home warranty plans. These plans come in several variations. Based on the type of plan, you can determine the which appliances and systems are covered and serviced.

Customer Products

Combo Plan: One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. 61% of customers choose this plan. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $299 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Build Your Own Plan: Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer's convenience they offer 4 types of coverage plans with 3 different trade service call fees.

Appliances Plan: This plan cover major components of various household appliances. In this plan, 10 appliances like refrigerators, washers, dryers, ovens, cooktops and others are included.

Systems Plan: Choose among 11 of your home's major systems that can be covered in this plan which includes plumbing, HVAC, electrical and more.

American Home Shield is a five-time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2018, 2017, 2016, 2015 and 2014. In 2014, AHS received the award for Best in Service and in the year 2015, 2016, 2017 and 2018, the company received the award for Top Rated Company.

Real Estate Products

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

Reviews & Ratings

Houston - TX 04-24-2018
S Houston TX
Posted On 04/24/18
Review No. 125518
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The overall value is questionable unless you have an AC to replace. They've fixed, instead of replaced, my 24 yr old AC at least 10 times now!
# 125518
American Home Shield
04-24-2018
S, while American Home Shield is a warranty company, so if an item can be repaired that it the route we trend towards, as long as it is a reliable repair. In any given circumstance we are able to offer you a cash in lieu if you are opting to have your items replaced. We would reimburse you the amount that we would have covered for. We hope this information helps!
Amesbury - MA 04-24-2018
Stephanie Amesbury MA
Posted On 04/24/18
Review No. 125495
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
AHS was definitely worth the investment. Although my condo was newly built, there were various problems with appliances and systems. Without coverage, I would have been hard pressed to replace a refrigerator and water heater and covering additional service to my HVAC system problems. My condo has been sold and the coverage has been transferred to the new owner.
# 125495
American Home Shield
04-24-2018
Great news Stephanie!
Vicksburg - MI 04-24-2018
Meagan Sanchez Vicksburg MI
Posted On 04/24/18
Review No. 125493
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Great service! I had issues right when I moved in and with one call someone was hear within a couple hours!
# 125493
American Home Shield
04-24-2018
Meagan, we are so glad that your service issue was handled as quickly as possible! American Home Shield prides ourselves on providing exceptional customer service with quick, knowledgeable technicians.
Sarasota - FL 04-24-2018
Paul Sarasota FL
Posted On 04/24/18
Review No. 125488
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Getting through on their phone system is extremely difficult. I sat on hold for over an hour. BUT, once I finally talked to them they help take care of the problem promptly and efficiently, twice so far!
# 125488
American Home Shield
04-24-2018
Paul, we do apologize about the length of time it took to reach an agent, we are, however, glad that once you spoke to an American Home Shield representative they were able to quickly address your concerns!
Highlands Ranch - CO 04-24-2018
Vinay Highlands Ranch CO
Posted On 04/24/18
Review No. 125486
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Tried to change the schedule, the customer agent was not at all supportive.... in fact vendor was supportive and accommodated as per my schedule...Time to reach customer agent on the toll free number took more than 40 mins...not worth the time and money better look for someone who else
# 125486
American Home Shield
04-24-2018
Vinay, we apologize you had a difficult experience with the customer service representative. Just so you are aware, all scheduling concerns in regards to rescheduling should be handled directly by the service provider because we do not schedule appointments. Reaching out to the vendor first in this situation would always be our recommendation.
Cookeville - TN 04-23-2018
Matt Niggeler Cookeville TN
Posted On 04/23/18
Review No. 125475
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have submitted 2 claims and both were handled professionally. I have talked to my friends and relatives on the benefits of the the AHS program
# 125475
American Home Shield
04-24-2018
Thank you so much for spreading the news about your positive experience with American Home Shield Matt!
Converse - TX 04-23-2018
Daniel Hill Converse TX
Posted On 04/23/18
Review No. 125470
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall, contracted services have all responded and completed assigned tasks within reasonable times.
# 125470
American Home Shield
04-24-2018
Great news Daniel! We are glad that American Home Shield has been able to provide those services to you.
Milford - OH 04-23-2018
robert richards Milford OH
Posted On 04/23/18
Review No. 125469
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great job done by the technician. Very professional and cleaned the area after he had completed the work on my fridge / freezer.
# 125469
American Home Shield
04-24-2018
Repairing minor
Salt Lake City - UT 04-23-2018
Leah Lobato Salt Lake City UT
Posted On 04/23/18
Review No. 125459
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have enjoyed the peace of mind that I have had since getting an American Home Shield warranty. It is nice to know that with one call or by connecting online I can set up a service call and that the contractor providing the service is prompt and effective.
# 125459
American Home Shield
04-24-2018
Awesome news Leah! We are so glad that American Home Shield has been able to provide that peace of mind.
secaucus - NJ 04-23-2018
dilip sheth secaucus NJ
Posted On 04/23/18
Review No. 125455
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
excellent service quiclk reply
# 125455
American Home Shield
04-24-2018
Thank you so much for the positive feedback Dilip!
Mineola - TX 04-23-2018
Michael Barnett Mineola TX
Posted On 04/23/18
Review No. 125445
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Easy to request service and timely service on your request.
# 125445
American Home Shield
04-24-2018
MIchael, we are so glad that your experience with American Home Shield has been positive!
Northridge - CA 04-21-2018
Caroline Northridge CA
Posted On 04/21/18
Review No. 125433
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far a very good experience with AHS. I also had a very great experience with the contractor that was sent to my house. The contractor was very courteous and professional.
# 125433
Wylie - TX 04-21-2018
Sara Moore Wylie TX
Posted On 04/21/18
Review No. 125431
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We have been customers for over 10 years and have usually been very happy with our experiences. Any time we’ve had a problem, it was fixed quickly.
# 125431
Fort Mill - SC 04-21-2018
Dolores Slater Fort Mill SC
Posted On 04/21/18
Review No. 125427
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were very happy with the quick response and excellent company they sent to repair our ice maker.
# 125427
Sherman - TX 04-20-2018
Sue Hoover Sherman TX
Posted On 04/20/18
Review No. 125409
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Really smooth experience, good customer service, technicians were timely, courteous, and efficient!!
# 125409
Leawood - KS 04-20-2018
Bill Stark Leawood KS
Posted On 04/20/18
Review No. 125408
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have been most fortunate to being treated fairly and with timely service.
# 125408
Antioch - CA 04-20-2018
Luis Paz Antioch CA
Posted On 04/20/18
Review No. 125404
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Everyone has been great except for one AC company that was not expierinced and did terrible work . Fortunately American home warranty gave me another company for repairs and they were amazing
# 125404
Cedar Park - TX 04-20-2018
Karin Pereira Cedar Park TX
Posted On 04/20/18
Review No. 125401
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
"[Professionalism] Very surprised about the whole experience from the scheduling to the time the technician (Pipe Down Services) came. It was just something stuck in the disposal and thus easily to fix, but I sure would keep them in mind if anything else regarding plumbing breaks.
# 125401
Ashburn - VA 04-20-2018
A N Ashburn VA
Posted On 04/20/18
Review No. 125399
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
3 + years now as a customer. Love the company. No hidden tricks and no BS. Deductable + Monthly fee is bit high..thats my only negative feedback.
# 125399
Sparta - TN 04-20-2018
James Sparta TN
Posted On 04/20/18
Review No. 125393
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
American Home Shield always takes care of me as a customer and has repaired or replaced several appliances for me in the past several years. My only complaint is the length of time it takes to complete the service. It typically takes 2 to 4 weeks. Overall I’ve learned to wash dishes by hand or go to the laundromat until they can make things right. In the end they will take care of their customers, just exercise some patience. view less
American Home Shield always takes care of me as a customer and has repaired or replaced several appliances for me in the past several years. My only complaint is the length of time it takes to complete the service. It typically takes 2 to 4 weeks. Overall I’ve learned to wash dishes by hand or go to the laundromat until they can make things right. In the end they will take care of their
... view more
# 125393
Clarksdale - MS 04-20-2018
Jennifer Ruskey Clarksdale MS
Posted On 04/20/18
Review No. 125392
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
American Home Shield has been the best money spent for the quality and coverage given for my new home. The previous owner purchased a year of insurance as part of the sale of my home and I was very glad because several appliances had issues during the first year. I renewed this year and was again so glad I had because I had two appliances go out in a very short time period. AHS not only covered the replacement but they arranged for removal and installation by quality technicians. I could not be happier! view less
American Home Shield has been the best money spent for the quality and coverage given for my new home. The previous owner purchased a year of insurance as part of the sale of my home and I was very glad because several appliances had issues during the first year. I renewed this year and was again so glad I had because I had two appliances go out in a very short time period. AHS not only
... view more
# 125392
Rowlett - TX 04-20-2018
Mike A Rowlett TX
Posted On 04/20/18
Review No. 125382
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My water heater was not working and I called AHS for service. They showed up the same day and repaired the issue within 30 minutes. My tech was professional and knowledgeable.
# 125382
Capitol Heights - MD 04-20-2018
Carolyn Washington Capitol Heights MD
Posted On 04/20/18
Review No. 125381
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had American Home Shield for years and have never had a problem with them. The contractors have been polite, on time and get the job done
# 125381
San Antonio - TX 04-20-2018
Clarence Conwell San Antonio TX
Posted On 04/20/18
Review No. 125380
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The repair was completed fast and thorough. Well done!
# 125380
Birmingham - AL 04-19-2018
Janice Thomas Birmingham AL
Posted On 04/19/18
Review No. 125360
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have used AHS a few times this year. My last call was about faucets and toilets problems. Although I had to wait a few weeks prior to getting the work done, maybe it was not quite 2 weeks, the young man who did the work was courteous, professional, and very helpful with maintenance tips. When he discovered problems with both toilets, I was a bit apprehensive about it. He said my out of pocket bill would be around $700.00+, and I told him that AHS would cover it, he said that toilet problems, parts, etc for my problems were not covered. I told him that AHS covered this because I had read it in my contract. He looked very skeptical, went to his truck to call AHS, and when he got off the phone, my phone rang immediately with a call from a very nice lady from AHS who said all the problems were covered! The technician/plumber came back into the house and said: "I don't know what kind of contract you have, Ma'am, but you are covered, and I have never seen a home warranty like yours!" I just said: "Told you!" You AHS customers check your contracts, and please note that it is well worth adding everything you possibly can to your warranty. Yes, the premiums will increase, but the money I saved and will save in the future is well worth the extra premium costs that are nowhere near what I would had otherwise paid out of pocket for this one problem. I wouldn't be without AHS!! view less
I have used AHS a few times this year. My last call was about faucets and toilets problems. Although I had to wait a few weeks prior to getting the work done, maybe it was not quite 2 weeks, the young man who did the work was courteous, professional, and very helpful with maintenance tips. When he discovered problems with both toilets, I was a bit apprehensive about it. He said my out of
... view more
# 125360
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