American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)

Call Now for a Quote
877-727-2781

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901
877-727-2781 $249 - $500+
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 46
Total Reviews 7957
Complaint Resolution Yes
BBB Rating B
Executive Profiles Nikhil Varty - CEO, Tom Courtney - Vice President and Division General Counsel, Mark J. Barry - CMO, Cary McGuckin - Director of Digital Strategy & Marketing
No. of Employees 1600
Headquarters Memphis, TN
Address 889 Ridge Lake Blvd. Memphis, TN 38120
Alias Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
877-727-2781

Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a four-time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2017, 2016, 2015 and 2014. In 2014, AHS received the award for Best in Service and in the year 2015, 2016 and 2017 the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards.

Reviews & Ratings

Stillwater - OK 09-21-2017
Byron Hennessey Stillwater OK
Posted On 09/21/17
Review No. 116374
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've contacted AHS twice for what (fortunately) turned out to be 2 different minor repairs, one electrical and one plumbing. In both cases, AHS responded quickly and we were contacted by the contractors within 30 minutes via text and within hours via phone. Both contractors were very responsive, professional and dedicated. AHS has chosen good contractors to work with in my area and I would strongly recommend them. view less
I've contacted AHS twice for what (fortunately) turned out to be 2 different minor repairs, one electrical and one plumbing. In both cases, AHS responded quickly and we were contacted by the contractors within 30 minutes via text and within hours via phone. Both contractors were very responsive, professional and dedicated. AHS has chosen good contractors to work with in my area and I would
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# 116374
Hickory - NC 09-21-2017
John Everley Hickory NC
Posted On 09/21/17
Review No. 116366
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Wait times on the phone are a bit excessive. They are pushing you to use the web for entering service calls. I have had to register myself at least 3 times to be able to log in and place a service call for our HVAC and refridgerator.
# 116366
Laurel - MD 09-21-2017
Jerimiah Laurel MD
Posted On 09/21/17
Review No. 116356
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Very good but you can never get anybody on the phone...I mean never. But they are good at fixing repairs as they say. They are very good, but seriously, nobody ever answers a phone.
# 116356
Ladson - SC 09-21-2017
Kea Brown Ladson SC
Posted On 09/21/17
Review No. 116355
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have only used the warranty once for a washing machine repair. I had no problems calling in the repair and getting a repair man to call, schedule and complete the work to my satisfactory, so far so good! It certainly eases the mind of a homeowner to be able to use this when needed!
# 116355
Accokeek - MD 09-21-2017
Jesse Basss Accokeek MD
Posted On 09/21/17
Review No. 116353
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer service was fast and simple. The service provider was professional and knowledgeable; service was excellent.
# 116353
Williamsburg - VA 09-21-2017
Cynthia Willner Williamsburg VA
Posted On 09/21/17
Review No. 116352
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
One of my problems that I had with the whole process of getting my item repaired was I did not get in writing what the technician found. American Home Shield said they could not give that to me and Echo Tech said that I had to get it from American Home Shield. I never received a written report. I believe that a written report should be coming from the company that you pay the money to once they have received it. My issue was resolved good it took a while the company that initially came out Ecotec said they needed to do need it to redo my ductworks which would have cost me an additional $500. The real issue is their provider did not offer what I have later Learned was a standard part to repair the damper on my ducks. When I ask for a second opinion the company came out they also said it's a standard part there's no reason that they should not have been able to get that and not want to charge you $500 extra so American Home Shield also needs to evaluate who they're calling in to make the diagnosis on your problem and then to repair it. The process took I think way too many months. One of the problems was they kept saying that my problem wasn't covered and it took a while before someone could totally read or would totally read the policy that I paid for which is the top policy before they said oh yes that is covered so it was somewhat frustrating but once things got resolved it got resolved. view less
One of my problems that I had with the whole process of getting my item repaired was I did not get in writing what the technician found. American Home Shield said they could not give that to me and Echo Tech said that I had to get it from American Home Shield. I never received a written report. I believe that a written report should be coming from the company that you pay the money to once
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# 116352
Becker - MN 09-20-2017
Krista Becker MN
Posted On 09/20/17
Review No. 116324
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I am not one to normally post reviews, but I have not had the best service with AHS. I needed to have service done to my fridge. They sent out one repairman and he was not able to fix it. They were unable to find another repairman to service out area, so they said we could find one ourselves and reimburse us. We did find one ourselves and then they said that company was too expensive. We have been without a working fridge for almost a week now. We received a call from yet another repairman that will not service our area and will need to find someone else yet again. I feel that we have been getting a run around with AHS. We also have paid 2 service fees with nothing to show for it. view less
I am not one to normally post reviews, but I have not had the best service with AHS. I needed to have service done to my fridge. They sent out one repairman and he was not able to fix it. They were unable to find another repairman to service out area, so they said we could find one ourselves and reimburse us. We did find one ourselves and then they said that company was too expensive. We have
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# 116324
Dawsonville - GA 09-20-2017
Tony Mancini Dawsonville GA
Posted On 09/20/17
Review No. 116312
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Hold times can be a bit long but they do stand behind their work. We had a situation where an HVAC Company replaced the heat pump but with the wrong one. Once it was identified that this had happened, we requested a new contractor which they did assignand a new unit was installed quickly and to my satisfaction.

Overall Service is good and the people doing the repairs are friendly and will explain what they are doing. view less
Hold times can be a bit long but they do stand behind their work. We had a situation where an HVAC Company replaced the heat pump but with the wrong one. Once it was identified that this had happened, we requested a new contractor which they did assignand a new unit was installed quickly and to my satisfaction.

Overall Service is good and the people doing the repairs are
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# 116312
Bakersfield - CA 09-20-2017
Lora Burnett Bakersfield CA
Posted On 09/20/17
Review No. 116307
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have used three different Home Warranty providers in the last 7 years of owning our home. American Home Shield is, by far, the best .. They professional, timely, and the bedt value. We are VERY satisfied customers! Thank you, AHS, for the prace of mind you give us.
# 116307
Ontario - CA 09-20-2017
Larry Sanchez Ontario CA
Posted On 09/20/17
Review No. 116305
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service and easy web site to navigate. Schedule service online is fast! Recommended AHS to several friends and family.
# 116305
Cary - NC 09-20-2017
Grace Cary NC
Posted On 09/20/17
Review No. 116283
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It is very convenient to report any damage and their response is generally quick.
# 116283
Four Oaks - NC 09-18-2017
Mark Williams Four Oaks NC
Posted On 09/18/17
Review No. 116241
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very happy as usual, the online process to order services is simple and the various vendors/companies are always quick to respond and we've never had to wait more than 2 days for repairs to made. I'm so happy that we chose to keep our AHS coverage years after we weren't required to do so. It's paid for itself over the past 5+ years. Very happy with AHS's services.
# 116241
Chehalis - WA 09-18-2017
Craig Geyer Chehalis WA
Posted On 09/18/17
Review No. 116238
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Lots of wait time to call in for customer service (58 minutes on hold), but that is our only complaint. Much quicker/easier to submit online request for service. Our real estate agent bought us the first year contract as a gift. We were very pleased with the service calls made on our refrigerator, stove, and heat pump. All repair people were professional and on-time. We have signed up for another year of service because we were happy with the results of the first year. view less
Lots of wait time to call in for customer service (58 minutes on hold), but that is our only complaint. Much quicker/easier to submit online request for service. Our real estate agent bought us the first year contract as a gift. We were very pleased with the service calls made on our refrigerator, stove, and heat pump. All repair people were professional and on-time. We have signed up
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# 116238
Lancaster - CA 09-18-2017
Mariepaule Haszelbach Lancaster CA
Posted On 09/18/17
Review No. 116237
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
AHS is a good insurance to have, the cost in view of the exorbitant repair costs of nowadays are reasonable. The service has been good, with enormous phone wait time (as long as 30 minutes +). Several times I had to go through their offer of second opinion; It required patience but eventually the issues got resolved. One plumber needed me to lend him a flashlight to go under the house, his was defunct..then he proposed to cut the side of the house open, so he would not have to work under the home; I proposed to find another solution; he then worked from under the kitchen sink, and janked pretty hard on the piping, which caused a flood in the adjacent bathroom; he had to come back and fix that also..he did. But I also wish to say that they came out fast, so I was not left w/o water for long. AHS is good, some of the companies they work with are good in dispatch, but the workmen are not necessarily up to par.
All in all I say AHS is good to have. view less
AHS is a good insurance to have, the cost in view of the exorbitant repair costs of nowadays are reasonable. The service has been good, with enormous phone wait time (as long as 30 minutes +). Several times I had to go through their offer of second opinion; It required patience but eventually the issues got resolved. One plumber needed me to lend him a flashlight to go under the house, his was
... view more
# 116237
Lutz - FL 09-18-2017
Suzanne Trask Lutz FL
Posted On 09/18/17
Review No. 116228
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Makes us wait to long for service
# 116228
Dallas - TX 09-18-2017
Charles Stonecipher Dallas TX
Posted On 09/18/17
Review No. 116221
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Have been with AHS for about 2 years now and each time I have needed service, their response has been spot on, very quick and complete. extremely competent service companies. cannot say enough about them, best home warranty in the business.
# 116221
JACKSONVILLE - FL 09-17-2017
EVERETT CHARITY JACKSONVILLE FL
Posted On 09/17/17
Review No. 116216
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
GREAT COMPANY. GREAT PERSON THAT CAME OUT TO FIX POOL MOTOR. PRICES FOR WARRANTY ARE GREAT. I WOULD RECOMMEND AHS TO EVERYONE
# 116216
Basehor - KS 09-17-2017
Scott Noyes Basehor KS
Posted On 09/17/17
Review No. 116215
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am a licensed real estate professional and have had an AHS warranty on my home for many years and like AHS as they get the best companies to do repairs and have an excellent system. When a problem arises in my home I do the claim on line and am always pleasantly surprised how quick the vendors respond. Further the vendors are always professional and timely to respond! AHS is a proven professional warranty company and I will always have an AHS warranty on my home! view less
I am a licensed real estate professional and have had an AHS warranty on my home for many years and like AHS as they get the best companies to do repairs and have an excellent system. When a problem arises in my home I do the claim on line and am always pleasantly surprised how quick the vendors respond. Further the vendors are always professional and timely to respond! AHS is a proven
... view more
# 116215
Moreno Valley - CA 09-14-2017
Sharron Moreno Valley CA
Posted On 09/14/17
Review No. 116153
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been an AHS customer for about 4 years and I feel it is the best decision I've made, I used the service on more than one occasion and in most instances the service was better than the manufacturer warranty that cost more money.. I have had one issue with Plantium Heating and Air, they never showed up for the appointment nor called, can't really say how AHS handled the situation because I'm still waiting for my refund of the service fee because I cancelled the call.. other than that I am a satisfied consumer. view less
I have been an AHS customer for about 4 years and I feel it is the best decision I've made, I used the service on more than one occasion and in most instances the service was better than the manufacturer warranty that cost more money.. I have had one issue with Plantium Heating and Air, they never showed up for the appointment nor called, can't really say how AHS handled the situation because
... view more
# 116153
Salina - KS 09-14-2017
Toby Salina KS
Posted On 09/14/17
Review No. 116148
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I agree with some of the other reviews - this company sends out the lowest rated guys who can't find enough work on their own to fix your stuff. Spent hours on the phone trying to get my a/c fixed and when the guy finally came out, he ended up putting too much freon in the system, and apparently tainted the system so I had to personally pay ANOTHER guy to come out to redo what he messed up. Company was adamant their guy did nothing wrong, but the service man I hired afterward confirmed he did as he fixed things. You would be much better off cutting this company out and paying for things personally yourself to start with. Will save you time, money, and frustration. view less
I agree with some of the other reviews - this company sends out the lowest rated guys who can't find enough work on their own to fix your stuff. Spent hours on the phone trying to get my a/c fixed and when the guy finally came out, he ended up putting too much freon in the system, and apparently tainted the system so I had to personally pay ANOTHER guy to come out to redo what he messed up.
... view more
# 116148
Crossville - TN 09-14-2017
Edward Haller Crossville TN
Posted On 09/14/17
Review No. 116121
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We bought a 10 yr old home in Tennessee. We knew the refrigerator looked old. We had a repair visit for the refrigerator, washer, dryer, hot water heater and dishwasher. The only appliances that could be repaired were the water heater and dryer. AHS gave us money toward replacement of the other appliances. The repairmen were competent, but could not repair some appliances. We also had plumbing repairs to a bathtub and drain pipes. The plumbing company was great. Wait time to talk to AHS was very long, sometimes over an hour. We are being denied renewal without paying double the premium "because we used our policy too much". view less
We bought a 10 yr old home in Tennessee. We knew the refrigerator looked old. We had a repair visit for the refrigerator, washer, dryer, hot water heater and dishwasher. The only appliances that could be repaired were the water heater and dryer. AHS gave us money toward replacement of the other appliances. The repairmen were competent, but could not repair some appliances. We also had plumbing
... view more
# 116121
Cibolo - TX 09-13-2017
JULIO TOALA Cibolo TX
Posted On 09/13/17
Review No. 116073
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great customer service. Approval time for anything that needs to be fixed is within hours. Everything about AHS is awesome. We're always waiting on the repairman.
# 116073
Chandler - AZ 09-13-2017
John Chandler AZ
Posted On 09/13/17
Review No. 116072
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I have read other comments and must admit I agree with the sentiment of time waiting on a call....easily 30 minutes to over an hour. I also must admit in having two claims, both claims got resolved but one took probably a total of 3 weeks. At least it was the washer and dryer and not the AC. My guess is that they need to address the time they make people wait and also seriously review their vendors. My guy was good, but it seemed like he needed an "ok" for anything and everything with AHS. Overall no major complaints...and, I would really complain if it was that bad :) view less
I have read other comments and must admit I agree with the sentiment of time waiting on a call....easily 30 minutes to over an hour. I also must admit in having two claims, both claims got resolved but one took probably a total of 3 weeks. At least it was the washer and dryer and not the AC. My guess is that they need to address the time they make people wait and also seriously review
... view more
# 116072
Glendale - AZ 09-12-2017
B Watson Glendale AZ
Posted On 09/12/17
Review No. 116017
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Dealing with this company on a few occasions it is par for the course for them to send out the least qualified. lowest rated companies they can find. check it out yourself. (read yelp reviews BBB listings, and contractor listings etc.
many have a sub "C" BBB rating... if you're lucky. in my case they have been D or F rated by the BBB. I have had to cancel different companies before they arrived due to having to do my own research ahead of time, an issue I have relayed to AHS more than once which obviously falls on deaf ears.
AHS sends out companies that Gouge and up-sell services you either dont need or that are already covered in your "contract"
on top of that when they have to change out your existing equipment they do so with lesser, cheaper brands which downgrades your property value.
If you are smart you will find a qualified and reputable Warranty company.
Save yourself a lot of headaches, over charges and hassles.
my advice STAY away from AHS at all costs! view less
Dealing with this company on a few occasions it is par for the course for them to send out the least qualified. lowest rated companies they can find. check it out yourself. (read yelp reviews BBB listings, and contractor listings etc.
many have a sub "C" BBB rating... if you're lucky. in my case they have been D or F rated by the BBB. I have had to cancel different companies before
... view more
# 116017
Dallas - TX 09-12-2017
Bruce Singleton Dallas TX
Posted On 09/12/17
Review No. 116010
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Wait times to reach anyone can frequently be over one hour and a customer service representative started an argument with me when I complained about the wait times. My plumbing service company did not coordinate well with AHS and was not transparent about uncovered costs. Refrigeration repairs were excellent but AHS would not expedite parts even though repairs were delayed a month due to their process. view less
Wait times to reach anyone can frequently be over one hour and a customer service representative started an argument with me when I complained about the wait times. My plumbing service company did not coordinate well with AHS and was not transparent about uncovered costs. Refrigeration repairs were excellent but AHS would not expedite parts even though repairs were delayed a month due to their
... view more
# 116010

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