American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating

Write an honest review now !

889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901
877-727-2781 $249 - $500+
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
Total Reviews 7424
Years In Business 46
BBB Rating B
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)

Call Now for a Quote
 877-727-2781

Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a two time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2015 and 2014. In 2014, AHS received the award for Best in Service and in the following year, the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards

Reviews & Ratings

Saginaw - TX 06-22-2017
Sheryl Cochran , Saginaw TX
Posted On 06/22/17
Review No. 111306
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Good service. Problem was refusal to correct hall bath toilet leak at floor and continuous water leak from tank to bowl. Requested new part for tank and new wax seal. Plumber said need new toilet. Our son in law came and replaced the cracked part in tank and put in a new wax seal. Everything is working great, now!
# 111306
Alexandria - LA 06-22-2017
John Broderick , Alexandria LA
Posted On 06/22/17
Review No. 111305
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service was prompt. Our Technician Chad was friendly, helpful, and knowledgeable. I will continue to use AHS for this home and any I might own in the future. Thanks, Chad.
# 111305
Keller - TX 06-21-2017
Gina jerasa , Keller TX
Posted On 06/21/17
Review No. 111241
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Seriously a huge money waste and time kill , takes forever to get through and schedule repairs . Repair men show up at unscheduled time , cannot fix anything and want their 75.00
Dissemble things don't put screws back
Everything is bent and off,
Then Ametican homedheild don't cover the trumped up services on repairs ,
I had a plumber who refused to fix a clog in my jet tub , and an electrician who would not replace a gfi.
And air conditioning guy disassemble my panels then throw screws on floor and literally leaving it even more broken .

I have never wasted more time and money o. No service service plan ,
It is a money racket ,
Do not use
Save your money.
Local services way cheaper .
What's the point of paying the premium d the monthly charges and service. Also for nothing !!!O!!! Help ! view less
Seriously a huge money waste and time kill , takes forever to get through and schedule repairs . Repair men show up at unscheduled time , cannot fix anything and want their 75.00
Dissemble things don't put screws back
Everything is bent and off,
Then Ametican homedheild don't cover the trumped up services on repairs ,
I had a plumber who refused to fix a clog
... view more
# 111241
American Home Shield
06-21-2017
Ms. Jerasa, I am more than happy to reach out to you to discuss your concerns about the coverage of your home warranty. I have located your information and will be in touch with you soon to discuss further. Thanks for your patience!
Lawton - OK 06-21-2017
Crystal , Lawton OK
Posted On 06/21/17
Review No. 111236
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
New customer - I've only had the service for a little over 3 months. So far it seems fine. I have had to use them for plumbing issues and so far the problems have been resolved each time. I am still waiting on repairs to be done following the most recent water leak - treatment to prevent mold/mildew, close up the holes in the Sheetrock, and replace the exterior bricks that had to be removed.
# 111236
American Home Shield
06-21-2017
Crystal, I am glad to hear that your issue has been resolved to your satisfaction!
Clarksville - TN 06-21-2017
Whitney Smith , Clarksville TN
Posted On 06/21/17
Review No. 111233
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I will never again recommend this home warranty company to any of my clients or will I ever use them personally. Customer service was beyond horrible! Vendors were horrible! My clients had an AC unit go out that was not addressed for weeks while having two small children in the home with temperatures above 90 the entire time. This company denied replacing their unit when they had a legitimate claim and service history to back up their claim. I will share my story with all those who ask my opinion of their home warranties and service. I see that our rep for the area was fired just after our incidence. Not worth it!!!!!!!!!!!!!! view less
I will never again recommend this home warranty company to any of my clients or will I ever use them personally. Customer service was beyond horrible! Vendors were horrible! My clients had an AC unit go out that was not addressed for weeks while having two small children in the home with temperatures above 90 the entire time. This company denied replacing their unit when they had a legitimate
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# 111233
American Home Shield
06-21-2017
Whitney, it sounds like you had a less than perfect experience with your home warranty services. We appreciate your candid feedback and would like the opportunity to resolve any ongoing issue that you may have. We will reach out to you privately to request your contact information. We look forward to speaking with you soon!
Fort Washington - MD 06-21-2017
Brittany , Fort Washington MD
Posted On 06/21/17
Review No. 111232
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
This company is the epitome of "money hungry". It was very disappointing to to have to pay my monthly premium, repair deductible and an additional out of pocket expense to have my COVERED AC unit repaired. It would make too much sense for AHS to hire reputable companies to service its customers. Instead they hire cheap and incompetent companies to do the work. It took 3 technicians to service my unit and they ALL had three very different diagnosis. I will not renew my contract with AHS. view less
This company is the epitome of "money hungry". It was very disappointing to to have to pay my monthly premium, repair deductible and an additional out of pocket expense to have my COVERED AC unit repaired. It would make too much sense for AHS to hire reputable companies to service its customers. Instead they hire cheap and incompetent companies to do the work. It took 3 technicians to service
... view more
# 111232
American Home Shield
06-21-2017
Brittany, American Home Shield values the feedback from all of our customers. The warranty is valuable in that it reduces repair and replacement costs for systems in the home, although there sometimes additional costs associated with repairs/replacements that are passed on to the customer the warranty doesn't cover. I am interested in speaking with you in more detail to ensure that you have been taken care of properly. I will send you a private message to request your contact information. view less
Brittany, American Home Shield values the feedback from all of our customers. The warranty is valuable in that it reduces repair and replacement costs for systems in the home, although there sometimes additional costs associated with repairs/replacements that are passed on to the customer the warranty doesn't cover. I am interested in speaking with you in more detail to ensure that you have
... view more
Pineville - LA 06-21-2017
Jo Ann Lewis , Pineville LA
Posted On 06/21/17
Review No. 111231
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Years of protection and great services. They have a crappy phone robot that you can't speak or type in numbers request of customer. I do everything by web page. Much easier.
# 111231
American Home Shield
06-21-2017
Ms. Lewis, I'm happy to hear that our online services are easy to use. We are working on the phone systems. Hopefully, it is more customer-friendly very soon!
Hanford - CA 06-21-2017
Alice Sasin , Hanford CA
Posted On 06/21/17
Review No. 111230
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Ac not working in 110 degree weather did online appt. on 6-19-2017 Contractor set up apt for 6-27-2017 called the contractor asked if that was the soonest appointment she coolly told me yes that is the best they could do. We are seniors 70 and 75 years old and as of today 6-21-17 no one has called as receptionist said they would. This company is like all of the other
Home Warranty companies they love to take your money but don't want to help you in a timely matter. Never again with this company nothing but liars. view less
Ac not working in 110 degree weather did online appt. on 6-19-2017 Contractor set up apt for 6-27-2017 called the contractor asked if that was the soonest appointment she coolly told me yes that is the best they could do. We are seniors 70 and 75 years old and as of today 6-21-17 no one has called as receptionist said they would. This company is like all of the other
Home Warranty
... view more
# 111230
American Home Shield
06-21-2017
Ms. Sasin, it is extremely hot in California. We are concerned about your safety! We will reach out to you shortly to explore options to get you serviced as quickly as possible.
Pensacola - FL 06-21-2017
LDH , Pensacola FL
Posted On 06/21/17
Review No. 111222
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have been using American home Shield now for a year. For the past year the service has been pretty decent but I now have a major water concern in my house, in my agreement plan I can't find the details that says that they will only cover a small portion of what it cost to fix the water issue. I've been calling for two days to speak to a representative to resolve this matter and get some clarification and I've been on hold for approximately 47 minutes what is the problem I need some help please! view less
I have been using American home Shield now for a year. For the past year the service has been pretty decent but I now have a major water concern in my house, in my agreement plan I can't find the details that says that they will only cover a small portion of what it cost to fix the water issue. I've been calling for two days to speak to a representative to resolve this matter and get some
... view more
# 111222
American Home Shield
06-21-2017
LDH, the hold time right now is not ideal, I admit. I am here to help! In order to do so, I will send you a private message to request your information so that we can move towards a resolution of your plumbing issue. Thanks for your patience.
Lafayette - LA 06-21-2017
Kyra Batiste , Lafayette LA
Posted On 06/21/17
Review No. 111221
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Currently on hold 31 minutes. Been waiting for Navarre's Plumbing for over 2 weeks now. I have a sewer line that has come undone. Excuse after excuse and nobody returns phone calls.
# 111221
American Home Shield
06-21-2017
Ms. Batiste, I regret that your experience with American Home Shield has not gone as smoothly as we would have liked. I have located your information and will be in contact with you very soon to address your concerns. We want to make it right! Thanks for your patience.
shreveport - LA 06-20-2017
keva green , shreveport LA
Posted On 06/20/17
Review No. 111189
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I haven't had any real issues with AHS. I've had two successful repairs done. The only negative was a 4 day wait for my water heater repair and that was due to the contractor's schedule. Great Overall experience so far!
# 111189
American Home Shield
06-21-2017
Keva, one out of three is not bad; however, we'd still like to do better! Thanks for taking the time to share your experiences.
Hammond - LA 06-20-2017
Sidney , Hammond LA
Posted On 06/20/17
Review No. 111185
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My dishwasher that I don't use a lot wouldn't function correctly and AHS repaired it on one trip. We didn't use it much, but we wanted it to work just in case. The repairman was very neat and cleaned as though he was near there. The dishwasher works great.
# 111185
American Home Shield
06-21-2017
Sidney, I'm glad to hear that your dishwasher work order was completed timely and without any issues!
Grapevine - TX 06-20-2017
Sherry Ebaugh , Grapevine TX
Posted On 06/20/17
Review No. 111173
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had this service for 2 years and at first everything was great until I realized from a plumber my faucet had been glued down since last plumber and it wasn't suppose to be glued down so second sink in double sink had no straight running water. They would not pay to have it fixed and I would have to replace my faucet. What a rip off called to ask about my contract and currently been on hold over 25 minutes for customer support. I'm just going to cancel. view less
I had this service for 2 years and at first everything was great until I realized from a plumber my faucet had been glued down since last plumber and it wasn't suppose to be glued down so second sink in double sink had no straight running water. They would not pay to have it fixed and I would have to replace my faucet. What a rip off called to ask about my contract and currently been on hold
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# 111173
Alexander - AR 06-20-2017
Billie Jordan , Alexander AR
Posted On 06/20/17
Review No. 111171
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Professional, courtesy, efficient and timely. Thank you very much!
# 111171
American Home Shield
06-21-2017
Billie, thanks for taking the time to give kudos to your warranty services. We appreciate you allowing American Home Shield to be your home warranty provider!
Oakton - VA 06-19-2017
KK , Oakton VA
Posted On 06/19/17
Review No. 111150
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far it's been positive. Been with them for two years. Had to replace a water heater and get repairs on some leaks and freezer issues. All resolved in 24-28 hours. Of course, if you want to cash out a replacement, be prepared to not get market value for your product, because they get those replacement appliances quite a lot (think 50% or less) cheaper than we could. But I renewed with them for a reason, and that reason is good service. view less
So far it's been positive. Been with them for two years. Had to replace a water heater and get repairs on some leaks and freezer issues. All resolved in 24-28 hours. Of course, if you want to cash out a replacement, be prepared to not get market value for your product, because they get those replacement appliances quite a lot (think 50% or less) cheaper than we could. But I renewed with them
... view more
# 111150
American Home Shield
06-21-2017
KK, thanks for renewing and trusting American Home Shield into your home as your home warranty provider for two years and counting!
Conroe - TX 06-19-2017
Phil Taylor , Conroe TX
Posted On 06/19/17
Review No. 111139
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
No complaints. Just switched over from another home warranty company that worked to not pay claims.
# 111139
American Home Shield
06-21-2017
Mr. Taylor, we appreciate you putting enough trust in American Home Shield to make the switch! We will work hard to satisfy you!
Asheville - NC 06-19-2017
Tom Atkinson , Asheville NC
Posted On 06/19/17
Review No. 111137
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Heat pump went out first of May 2017, took over a month to get a replacement installed and I had to cover over $1000 in items not covered by AHS. Parts not found for old HVAC and then a couple of weeks before the installer got the new unit in, then they had the wrong coil and another week to ge the right one. Not sure where the breakdown happened, AHS or the installer, but I thank God it was not as hot as it could have been. When the new unit finally arrived with the correct coil the unit ws installed in a little over 3 hours. Overall AHS is a great company but the cost keeps going up. view less
Heat pump went out first of May 2017, took over a month to get a replacement installed and I had to cover over $1000 in items not covered by AHS. Parts not found for old HVAC and then a couple of weeks before the installer got the new unit in, then they had the wrong coil and another week to ge the right one. Not sure where the breakdown happened, AHS or the installer, but I thank God it was
... view more
# 111137
Montgomery - TX 06-19-2017
Deborah Hamm , Montgomery TX
Posted On 06/19/17
Review No. 111136
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had an ongoing repair of my free standing ice maker. 5 service visits totaling over $2,200 which stretched over 2 months. They told me they would continue to repair it as long as the service man said he could fix it. THAT IS A FLAWED SYSTEM! I told them I never met a service man that didn't think he could fix something. Finally they got a second opinion and that company refused to work on it because they said it had EVERYTHING replaced and still didn't work so must be a freon internal leak. So it had to be replaced but they offered me less than equal to what I had without a built in pump as the original. We ended up paying an additional $586 to get similar to the original unit. view less
I had an ongoing repair of my free standing ice maker. 5 service visits totaling over $2,200 which stretched over 2 months. They told me they would continue to repair it as long as the service man said he could fix it. THAT IS A FLAWED SYSTEM! I told them I never met a service man that didn't think he could fix something. Finally they got a second opinion and that company refused to work on
... view more
# 111136
Leavenworth - KS 06-19-2017
Jason Coombs , Leavenworth KS
Posted On 06/19/17
Review No. 111132
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Wow, I was totally impressed. Previously I had 2-10 Home warranty. They took nearly a week to fix a plumbing issue when I have only 1 bathroom. Conversely, American Home Shield had someone out the very next day. The process was smooth, and if I had any issues (which I didn't) they are also open 24/7. The contractor was out the next day, and simply replaced my hater heater since it would have been too expensive to fix. Great experience! view less
Wow, I was totally impressed. Previously I had 2-10 Home warranty. They took nearly a week to fix a plumbing issue when I have only 1 bathroom. Conversely, American Home Shield had someone out the very next day. The process was smooth, and if I had any issues (which I didn't) they are also open 24/7. The contractor was out the next day, and simply replaced my hater heater since it would have
... view more
# 111132
American Home Shield
06-21-2017
Mr. Coombs, being open 24/7 is a service that we provide our customers for their convenience. We are always looking for the right avenues that best fit our customer needs. Thanks for your positive feedback!
Harker Heights - TX 06-18-2017
L Miller , Harker Heights TX
Posted On 06/18/17
Review No. 111120
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service was quick, efficient, and thorough. From start to finish everyone I had to deal with was friendly and courteous. My microwave was unrepairable and AHS was able to locate an acceptable replacement and have it installed in a very short period of time. They took care of everything without any effort on my part. I am totally satisfied and recommend AHS to all home owners. Thank you AHS!
# 111120
American Home Shield
06-21-2017
L Miller, at American Home Shield, we strive for excellence in service. We are happy to hear that we succeeded with you!
Bryant - AR 06-18-2017
James , Bryant AR
Posted On 06/18/17
Review No. 111119
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have only had this warranty for 6 months and had to use it for ice maker in fridge. I went online did the service call bc it was 1am. Next morning service center called me and set appointment I thought I was just going to get a company I never heard of come to work on it was more surprised when he called and asked if the could get here early in the morning to fix. Service tech replaced ice maker and informed me that it needed a new filter and also told me the places I could go to get the filter. I hope any other experience I have go this great view less
I have only had this warranty for 6 months and had to use it for ice maker in fridge. I went online did the service call bc it was 1am. Next morning service center called me and set appointment I thought I was just going to get a company I never heard of come to work on it was more surprised when he called and asked if the could get here early in the morning to fix. Service tech replaced ice
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# 111119
Little Rock - AR 06-17-2017
Susan Navidad , Little Rock AR
Posted On 06/17/17
Review No. 111100
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst warranty company ever! I have sat on hold for HOURS with them. Have used them several times, but now am waiting for another warranty company coverage to start and will cancel AHS FOREVER. SLOW to answer the phone, NO WAY to make any comments when requesting repairs online, NOBODY to communicate with, HORRIBLE, LAZY, CROOKED CONTRACTORS (EPIC MECHANICAL in Little Rock failed to install compressor correctly, causing freon to leak and then ruining compressor--they said it was a faulty compressor and then said AHS was responsible for getting a new one, and AHS said EPIC was responsible--we went without air conditioning for THE ENTIRE MONTH OF JULY! I had to threaten lawsuit, BBB, and AR Attorney General before Epic finally replaced the compressor). DO NOT WASTE YOUR MONEY OR TIME OR COMFORT BECAUSE OF AMERICAN HOME SHIELD. THE ONLY THING THEY SHIELD IS THEIR POCKETS! view less
Worst warranty company ever! I have sat on hold for HOURS with them. Have used them several times, but now am waiting for another warranty company coverage to start and will cancel AHS FOREVER. SLOW to answer the phone, NO WAY to make any comments when requesting repairs online, NOBODY to communicate with, HORRIBLE, LAZY, CROOKED CONTRACTORS (EPIC MECHANICAL in Little Rock failed to install
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# 111100
Houston - TX 06-16-2017
E Smith , Houston TX
Posted On 06/16/17
Review No. 111054
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Had garage door problem. They replaced the circuit board for the sevice charge of $100 even though the board cost $100.
# 111054
Cleburne - TX 06-15-2017
Eric Schwartz , Cleburne TX
Posted On 06/15/17
Review No. 111028
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used AHS for the last three years and will continue to use them. I have several repairs over the last three years and they have always provided me with timely service and repairs. I have had a refrigerator replaced, AC serviced and a Washer replaced with no hassles or issues. I recommend them to all of my friends.
# 111028
Mission Viejo - CA 06-14-2017
David Reynolds , Mission Viejo CA
Posted On 06/14/17
Review No. 111002
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have used American Home Shield for over 7 years, and IF I were American Home Shield, I would be WISE to listen to the customers regarding sending "D & F" rated repair companies out for service calls.

That being said, you will have have overall good to very-good results IF you understand the following:
1). With rare exception, their contractors are rated D- to F-. (I checked after they came). Sometimes the service tech/rep is inept and will require a second person (another day off from work) to come out and troubleshoot the problem.
2). Except for plumbers, You WILL likely need to take (minimum) 2 days away from work for each call. Service reps do not engage in "guessing" what is wrong with your washer/dryer/oven or refrigerator, and will not likely bring the repair parts with them, which means you will be having a return-call-back service call. (Only one fee, just MUCH time lost at work).
3). They have the right to repair your device, and if it is high-cost item (25 year old in wall dual oven for example), prepare to be without it for up to 6 weeks as they send out the part for repair. Oh they offer you alternatives BUT only a fraction of the replacement value. I still went with the repair, and it took 8 weeks.
4). 10% of the time, You may need to call and sit on hold for 20-30 minutes to resolve repair issues and find out what is holding up your service...

Now for the good news: I have worked in the repair industry as a teenager; I learned much from being on the receiving side of the customer's hostility, so with all things patience is key to successfully getting things fixed. To date, I have had my Washer repaired, several plumbing issues resolved, new refrigerator and my new dual-in-wall oven replaced. I don't have the time, tools or expertise to fix some of these issues. American Home Warranty has come through every time to my satisfaction.

Face it, Home repairs SUCK, but not having AHS insurance is unthinkable!
Thank you AHS for my new oven it works WONDERFUL!

Dave Reynolds, Mission Viejo, Ca. view less
I have used American Home Shield for over 7 years, and IF I were American Home Shield, I would be WISE to listen to the customers regarding sending "D & F" rated repair companies out for service calls.

That being said, you will have have overall good to very-good results IF you understand the following:
1). With rare exception, their contractors are rated D- to F-. (I
... view more
# 111002

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