American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 7335
Total Quotes : 32752
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
Years In Business 46
BBB Rating A+
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)



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 (877) 727-2781

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Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a two time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2015 and 2014. In 2014, AHS received the award for Best in Service and in the following year, the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards

Reviews & Ratings

Spokane - WA 02-21-2017
Minbert Antree,Spokane WA
Posted On 02/21/17
Review No. 108735
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I love the ease of being able to go online and submit a trouble call and know that I will receive a reply soon after from a contractor to schedule an appointment at my time and convenience.
# 108735
Glendale - CA 02-21-2017
Rod Romero,Glendale CA
Posted On 02/21/17
Review No. 108733
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience was great, what a relief! My A/C was repaired in a timely manner and the contractor was very professional and experienced.
# 108733
Charlotte - NC 02-21-2017
Belinda Grote,Charlotte NC
Posted On 02/21/17
Review No. 108730
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Thankfully I have not had an occasion to use your service. I do love your Newsletter and helpful hints.
# 108730
Portland - OR 02-21-2017
Sarah Lahar,Portland OR
Posted On 02/21/17
Review No. 108729
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The problem that I called American Home Shield for some duct work repair, the technician was very informative and professional, he repaired the problem in a timely manner.
# 108729
Lawrence - KS 02-21-2017
Karl Palao,Lawrence KS
Posted On 02/21/17
Review No. 108728
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating

They have always sent the right company out with the right qualified person to
fix my problem have never had to wait for parts.
# 108728
Winter Haven - FL 02-21-2017
Larilyn Aquino,Winter Haven FL
Posted On 02/21/17
Review No. 108727
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Contractor contacted me in a very timely manner, was prompt, courteous, and efficient. AHS customer service was friendly and efficient also. Was very pleased with the results.
# 108727
Walnut - CA 02-21-2017
GARY BENEFIELD,Walnut CA
Posted On 02/21/17
Review No. 108724
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Just purchasing a home there were a few issues we hadn't noticed. Leaking tub facet, no pressure in bathroom facet and not enough hot water. So thankful for America Home Sheild! Plumber was great and quick! No more drips, pressure restored and now plenty of hot water! Had American Home Sheild in our old home and now our new home. It's a great peace of mind!
# 108724
Fort Lauderdale - FL 02-21-2017
HERBERT KOGER,Fort Lauderdale FL
Posted On 02/21/17
Review No. 108723
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
the most recent experience was the need for a pumber. Everything when according to the plan and trouble was corrected in short order.
# 108723
Chicago - IL 02-21-2017
DENNIS DOW, Chicago IL
Posted On 02/21/17
Review No. 108722
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Easy to request service. Electrical contractor arrived the next day and on time. Issue was correctly fixed during the visit. No issues.
# 108722
Dallas - TX 02-21-2017
FELIX RIVERA,Dallas TX
Posted On 02/21/17
Review No. 108721
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The contractor showed up on our agreed date and time. They did an excellent job at completing the task as quickly as possible. I did not like the fact that I had to pay additional money to have the unit replaced.
# 108721
Kalamazoo - MI 02-21-2017
MICHAEL PERRY, Kalamazoo MI
Posted On 02/21/17
Review No. 108720
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair was easy to schedule and contractor was very professional, knowledgeable and prompt. Just an excellent experience.
# 108720
Breaux Bridge - LA 02-21-2017
Joshua Ihezie,Breaux Bridge LA
Posted On 02/21/17
Review No. 108718
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The contractor came the next day, which was inconvenient because it was a water leak. However, when the contractor came, he was diligent and fixed the leak in minutes. He was very professional.
# 108718
Williamstown - NJ 02-21-2017
ROBERT HAMPTON,Williamstown NJ
Posted On 02/21/17
Review No. 108717
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When the air conditioner in the house went out it took one call to AHS for them to find a contractor.I was very blessed as the contractor was able to respond the same day and the air was working.
# 108717
El Paso - TX 02-21-2017
JESSICA SCHRENKER,El Paso TX
Posted On 02/21/17
Review No. 108716
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Easy to access and had service within 24 hours. Happy with the representative sent for our AC work and have a plan in place for next steps to getting the AC working again.
# 108716
Davenport - FL 02-21-2017
ANTHONY ZIBURA,Davenport FL
Posted On 02/21/17
Review No. 108714
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Professionalism was at it's best concerning timeliness, experience of technician, and resolution of problems concerning repairs of frig/freezer unit!
# 108714
New York - NY 02-21-2017
DENISE DOBBINS,New York NY
Posted On 02/21/17
Review No. 108713
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Quick response and quick knowledgeable experts to help with your repairs. Experts were professional and knew what they were doing.
# 108713
Cedar Park - TX 02-21-2017
RHONDA DISBENNETT,Cedar Park TX
Posted On 02/21/17
Review No. 108712
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
When I needed someone to look very polite, at my central air, they were here within a couple of days. He was very polite, knew what he was doing and fixed the problem in no time. The staff at American Shield were very fast and very friendly.
# 108712
Brighton - MI 02-21-2017
HOWARD JONES SR,Brighton MI
Posted On 02/21/17
Review No. 108710
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very impressed with that knowledge in the service that was provided . Everyone who has came to the home has been polite respectful and arrive on and timely manner . In addition, professionalism to the utmost.
# 108710
Las Vegas - NV 02-19-2017
Traci Parsons,Las Vegas NV
Posted On 02/19/17
Review No. 108698
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This company is the best. I highly recommend. I have had multiple things break down in one weekend, and by Monday evening, all is well. I cant speak enough on how outstanding their customer service is. I feel like family. Every question answered every time, and not once has it been to small or unimportant to explain something I don't understand. Work is done well , on time, and with respect.
# 108698
Lincoln - NE 02-16-2017
IVAN LARSEN,Lincoln NE
Posted On 02/16/17
Review No. 108668
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The repairs were done efficiently and completely the first time. We were pleased with the professionalism of the service person.
# 108668
Hialeah - FL 02-16-2017
KATHY OLIVER,Hialeah FL
Posted On 02/16/17
Review No. 108666
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The technician called ahead as promised. Arrived on time. Knew exactly what the problem was and had the part. Was courteous and polite.
# 108666
Jackson - MS 02-16-2017
Eugene Garlington,Jackson MS
Posted On 02/16/17
Review No. 108665
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Outstanding service and experience, no problems with the repairs. The service was performed by a friendly professional and in a timely manner.
# 108665
New Haven - CT 02-16-2017
ROBERT RUDDERS,New Haven CT
Posted On 02/16/17
Review No. 108662
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Came on time and accomplished the replacement in a wink... clean and courteous. We were well pleased. New unit is working great. Thank you.
# 108662
New Haven - CT 02-16-2017
ROBERT RUDDERS,New Haven CT
Posted On 02/16/17
Review No. 108660
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Came on time and accomplished the replacement in a wink... clean and courteous. We were well pleased. New unit is working great. Thank you.
# 108660
Huntington Beach - CA 02-16-2017
JOYCE CRANDELL,Huntington Beach CA
Posted On 02/16/17
Review No. 108658
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service I received was excellent and the contractor was amazing. He was very polite and
knowledgeable. It is a pleasure to be a customer of AHS.
# 108658
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