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American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)

Call Now for a Quote
877-727-2781

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901
877-727-2781 $249 - $500+
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 46
Total Reviews 8231
Complaint Resolution Yes
BBB Rating B
Executive Profiles Tim Haynes - President & CEO
No. of Employees 1700
Headquarters Memphis, TN
Address 889 Ridge Lake Blvd. Memphis, TN 38120
Alias Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
877-727-2781

Protecting homeowner's budgets for over 25 years

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.6 million customers across 49 states in U.S.

The company maintains a massive contractor network of over 13,000 and also has over 45,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a four-time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2017, 2016, 2015 and 2014. In 2014, AHS received the award for Best in Service and in the year 2015, 2016 and 2017 the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards.

Reviews & Ratings

Kemah - TX 11-21-2017
Jill Macomber Kemah TX
Posted On 11/21/17
Review No. 118692
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had American Home Shield for three or four years and never needed them. Then, all of a sudden, multiple things went wrong. First, my AC; repaired promptly. Then my garbage disposal; took two trips (I was only charged the deductible once), and I ended up getting a new disposal. Next, a stoppage in my bathroom sink. Again, prompt service and problem fixed. Lastly, after the new garbage disposal was put in, the electric outlet to plug it in blew. I now have an electrician scheduled. He can't come as quickly as I would like, but it is Thanksgiving weekend coming up. Total cost to me: $300. If I had had to pay out-of-pocket, I am quite sure labor on these service calls would have mounted up, not to mention the new disposal I got. view less
I have had American Home Shield for three or four years and never needed them. Then, all of a sudden, multiple things went wrong. First, my AC; repaired promptly. Then my garbage disposal; took two trips (I was only charged the deductible once), and I ended up getting a new disposal. Next, a stoppage in my bathroom sink. Again, prompt service and problem fixed. Lastly, after the new
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# 118692
Bluff Dale - TX 11-21-2017
Chad BAGLEY Bluff Dale TX
Posted On 11/21/17
Review No. 118664
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall easy to use service, especially the online request feature. Phone service issues are frustrating due to amount of time it takes. Also, it seems the service providers are very restricted when it comes to fixing issues. For instance, we had an issue with our heater and told them the thermostat wasn't working correctly. They informed me they couldn't replace it without following a certain protocol. Well, 3 visits later they agreed and replaced it. Seems very inefficient. That has happened on more than one occasion. It would make more sense to allow the techs to be able to troubleshoot more and be able to cut down on multiple visits and Service requests... view less
Overall easy to use service, especially the online request feature. Phone service issues are frustrating due to amount of time it takes. Also, it seems the service providers are very restricted when it comes to fixing issues. For instance, we had an issue with our heater and told them the thermostat wasn't working correctly. They informed me they couldn't replace it without following a certain
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# 118664
Bullard - TX 11-21-2017
William Miles Bullard TX
Posted On 11/21/17
Review No. 118657
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I've used to service three times in the past 5 months. Each time has been hassle free and the service was prompt and the technicians very courteous. I would recommend AHS to any new house buyer. It's worth the price.
# 118657
Jupiter - FL 11-21-2017
Peter Rappoccio Jupiter FL
Posted On 11/21/17
Review No. 118649
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Have used this service twice, once for a plumbing issue and once for air conditioning. The plumbing issue was solved during their service call one day after I called. The AC problem took two days to arrange a service visit and over a week before the repair was made. The problem was only a fan motor. IMHO Sshould have been fixed faster. In both cases the service tech was knowledgeable and courteous. view less
Have used this service twice, once for a plumbing issue and once for air conditioning. The plumbing issue was solved during their service call one day after I called. The AC problem took two days to arrange a service visit and over a week before the repair was made. The problem was only a fan motor. IMHO Sshould have been fixed faster. In both cases the service tech was knowledgeable and
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# 118649
Rutherfordton - NC 11-20-2017
Ryan Stevens Rutherfordton NC
Posted On 11/20/17
Review No. 118647
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Handled my problem quickly had well pump die and was without water for 1 day. Pump died at night went online to submit service and had it fixed next day. Very happy with the service. Also had a mini split system replaced within a timely manner. I would recommend this company to everyone who owns a home.
# 118647
Lake Worth Florida - FL 11-20-2017
Andy Greenberg Lake Worth Florida FL
Posted On 11/20/17
Review No. 118645
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The only thing I do not like is the rare time I need to speak to a live person the hold time is an hour. With that said it is easy to set up a repair. The technicians are knowledgeable and trustworthy. They really care. The company adheres to the terms of the contract and is reputable. I did have one problem with a service company and that was resolved quickly and to my satisfaction. I researched heavily all the others in the market and am thrilled I picked AHS. view less
The only thing I do not like is the rare time I need to speak to a live person the hold time is an hour. With that said it is easy to set up a repair. The technicians are knowledgeable and trustworthy. They really care. The company adheres to the terms of the contract and is reputable. I did have one problem with a service company and that was resolved quickly and to my satisfaction. I
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# 118645
Kenner - LA 11-20-2017
Karen Barnett Kenner LA
Posted On 11/20/17
Review No. 118644
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very satisfied with Home Shield Home Warranty, which I have had for 10 years in two different homes. I do not have to worry about finding someone reliable to come into my home. Also, I do not have to wait a long time to get things fixed. I need this service and am completely satisfied.
# 118644
High Desert - CA 11-20-2017
Ross High Desert CA
Posted On 11/20/17
Review No. 118635
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Best decision we ever made when buying our house. They have covered everything they said they would, and they have been out to correct all our problems or issues within 1 to 3 days of request for service. In fact, they have their system so dialed in that you can just request the needed service online and that's it. Just awesome.
# 118635
Durham - NC 11-20-2017
Lynette Cradle Durham NC
Posted On 11/20/17
Review No. 118631
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I really have benefited over the last few months from your service. The repairman with your company have been efficient and courteous.
# 118631
Orlando - FL 11-20-2017
Michael Orlando FL
Posted On 11/20/17
Review No. 118627
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Only 2 companies serve our area just placed an order to have our oven fixed the tech said it will be 16 days before they come out! I am on hold with Home Shield now the recording says it is an hour wait to speak with customer service.
Last service we had was on our dryer the fix only lasted 2 months and the same issue started again we would have to pay the $100.00 deductible again. I have a buddy that knows about dryers he opened it up to take a look and the parts Home Shield was to replace were the originals they just greased them which is why the problem came back. view less
Only 2 companies serve our area just placed an order to have our oven fixed the tech said it will be 16 days before they come out! I am on hold with Home Shield now the recording says it is an hour wait to speak with customer service.
Last service we had was on our dryer the fix only lasted 2 months and the same issue started again we would have to pay the $100.00 deductible again. I
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# 118627
Piedmont - OK 11-20-2017
Shadrach Flores Piedmont OK
Posted On 11/20/17
Review No. 118623
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Absolutely the worst customer service I have ever experienced! Impossible to talk to anyone on the phone. Absurd ability to think outside of the website or with extenuating circumstances. Ridiculous.
# 118623
Waverly - OH 11-20-2017
R Daniel Waverly OH
Posted On 11/20/17
Review No. 118614
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Calling customer service is a NIGHTMARE!! The company providing the service was excellent. They even complained about how awful they are to deal with. They tried to charge me AGAIN for my deductible after I'd already paid it. I had to tell them twice it had been paid and even had to MAIL them a copy of the cancelled check. There wasn't even a way to fax or email it to them. Definitely NOT someplace I would recommend. I am looking for another company now. view less
Calling customer service is a NIGHTMARE!! The company providing the service was excellent. They even complained about how awful they are to deal with. They tried to charge me AGAIN for my deductible after I'd already paid it. I had to tell them twice it had been paid and even had to MAIL them a copy of the cancelled check. There wasn't even a way to fax or email it to them. Definitely
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# 118614
Auburn - AL 11-19-2017
Bob Auburn AL
Posted On 11/19/17
Review No. 118613
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
We obtained an AHS policy when we purchased a home in 2012. Since then we have had to use them multiple times. The biggest challenge is reaching them (typically time on hold is 1-1.5 hours x 2, because usually disconnects and you have to call back). Most of the operators are not knowledgeable and give incorrect information and unless you escalate the call they want to replace with non-equivalent item, even if you pay for similar value replacement. Some of the companies they have used have been good, but the majority when you look online have poor BBB ratings and horrible reviews. They attempt to pad bill by stating itmes are needed to meet code or lie outright. I had to pressure AHS to send a second company at which time they agreed i was within code and none of the other thigns were necessary. OVerall it has saved us money, but it is frustrating and requires lots of patience. view less
We obtained an AHS policy when we purchased a home in 2012. Since then we have had to use them multiple times. The biggest challenge is reaching them (typically time on hold is 1-1.5 hours x 2, because usually disconnects and you have to call back). Most of the operators are not knowledgeable and give incorrect information and unless you escalate the call they want to replace with
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# 118613
Yorktown - VA 11-19-2017
Brad and kellie Smith Yorktown VA
Posted On 11/19/17
Review No. 118599
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Home Shield is an excellent service for anyone with an older home. The peace of mind it provides is invaluable. Their customer service and responsiveness to our requests has been nothing short of outstanding, and I would highly recommend Home Shield to any homeowner.
# 118599
Washington - DC 11-19-2017
Kat Dixon Washington DC
Posted On 11/19/17
Review No. 118596
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I've been with AHS for many years now. It gives me peace of mind having a home warranty. I've had some good service and some 'unusual' service but what I haven't had is reliable customer service. As a matter of fact, I often wonder if there are any people to answer the telephone. If the service app was as comprehensive as it needs to be without the people touch, it would be great but it is not. If you have a problem caused by a series of events, how do you report that? You can't and the repair service won't repair multiple things without approval even if it is in the same system ie plumbing. It seems, however, that the contractors can readily reach AHS employees. I have no way of calling to ask a question if I believe my service is not being handled correctly. IE, I had a company charge me +$300 to fix an item because they said they couldn't service it without me having 'this' done. AHS would not answer, I needed the repair and I paid not knowing what else to do. I have also been asked to comment on services I have never received. Administratively, it's very problematic but it works most of the time so that's why I'm giving it 4 stars in spite of my complaints view less
I've been with AHS for many years now. It gives me peace of mind having a home warranty. I've had some good service and some 'unusual' service but what I haven't had is reliable customer service. As a matter of fact, I often wonder if there are any people to answer the telephone. If the service app was as comprehensive as it needs to be without the people touch, it would be great but it is
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# 118596
Rockledge - FL 11-18-2017
Roger Williamson Rockledge FL
Posted On 11/18/17
Review No. 118594
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We have had AHS as our Home Warranty provider since 2004 and are extremely satisfied. And when we bought our new home this past spring we knew that we nothing to worry about because we brought AHS with us.
# 118594
Rex - GA 11-18-2017
Brenda Hightower Rex GA
Posted On 11/18/17
Review No. 118592
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have always gotten good service until this last time. I had a problem with my oven and made a service call for repairs. Sears came out and inspected and I needed parts. The parts came back in about a week and the repairman came back installed the parts. After about 2 months started about the same problem. Stove would get hot or go to broil and a code came up along with a beeping sound. Could not stop had to disconnect oven. Called and customer service said passed 60 days so I would have to pay another fee. I wasn't aware of the 60 days, so now I have do the process over, which I feel is not fair, because not of the 60 day rule
No use of oven.. view less
I have always gotten good service until this last time. I had a problem with my oven and made a service call for repairs. Sears came out and inspected and I needed parts. The parts came back in about a week and the repairman came back installed the parts. After about 2 months started about the same problem. Stove would get hot or go to broil and a code came up along with a beeping sound.
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# 118592
Larue - TX 11-18-2017
Andy Evalds Larue TX
Posted On 11/18/17
Review No. 118591
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have had two homes covered and have been very satisfied with services. Repairmen have been punctual and capable. I usually request service online and this has worked well.
# 118591
Jacksonville - FL 11-17-2017
Johanna Hemphill Jacksonville FL
Posted On 11/17/17
Review No. 118583
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
When I purchased my house I got an AHS warrantee and kept it up for a couple year, then returned in 2016. I have always been able to get my items repaired, even if it required multiple visits. I have 2 issues; I had a problem with poor service from Total Air Care and I complained and asked that I never wanted to deal with them again and the next time I needed service I was assigned to them.
The 2nd and bigger issue is how hard it is to get a hold of them. If you need to speak to a person you should plan to be on hold for up to an hour and they act as if this is standard when you do get someone. I hunted around and found a valid email and no one replied to my inquiry.
Wish they would show they value my business by providing a reasonable means of communication. view less
When I purchased my house I got an AHS warrantee and kept it up for a couple year, then returned in 2016. I have always been able to get my items repaired, even if it required multiple visits. I have 2 issues; I had a problem with poor service from Total Air Care and I complained and asked that I never wanted to deal with them again and the next time I needed service I was assigned to them.
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# 118583
Keller - TX 11-17-2017
Kathy Orwig Keller TX
Posted On 11/17/17
Review No. 118577
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have been customer's of American Home Shield since we purchased our home in 1994. They have always been excellent in getting repairmen to our house in a timely manner and we can even request a particular repair service that we have used in the past for repairs.
# 118577
Newtown - PA 11-16-2017
Alan Liebowitz Newtown PA
Posted On 11/16/17
Review No. 118568
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I've been with AHS for over 15 years, except for a few months when coverage lapsed. I returned after that brief lapse, as AHS had reliably worked with me on the rare occasions when I was dissatisfied. I use this service primarily for the peace of mind the warranty provides me in case something major happens.
# 118568
Edmond - OK 11-16-2017
Stephen Maple Edmond OK
Posted On 11/16/17
Review No. 118557
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very reliable home warranty company. Have had this company for about a decade, and never have had any problems with my claims. Highly recommend AHS to prospective customers.
# 118557
Rathdrum - ID 11-16-2017
Richard Kellogg Rathdrum ID
Posted On 11/16/17
Review No. 118553
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The repair companies and service have been exemplary! We appreciate the people who come into our home and the work they do. The one issue is communication with AHS. Unless everything goes smoothly (they email a company in our area and the company contacts us for an appointment), we have a horrible time with their customer service in terms of reaching a person to talk to. Once reached (usually after at least an hour on hold) the individuals are helpful and pleasant. Its the company attitude that it's ok to force you to wait to talk to people. If there was a way to enter a service code that would expedite contact (I understand they want to force service requests to be placed thru the internet) it would make sense. But an hour is a slap in the face. view less
The repair companies and service have been exemplary! We appreciate the people who come into our home and the work they do. The one issue is communication with AHS. Unless everything goes smoothly (they email a company in our area and the company contacts us for an appointment), we have a horrible time with their customer service in terms of reaching a person to talk to. Once reached (usually
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# 118553
Spokane - WA 11-16-2017
Brenda Spokane WA
Posted On 11/16/17
Review No. 118547
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So far I'm very pleased with both the contractor and AHS. The two times I felt in need I filled out a simple online form for service, for neither case was an emergency. However, one issue did not have a listing: water hammer. I chose the closest one possible and called to follow up, but there was no way to speak with someone. I got a recorded message that looped regarding their website. I did, however, get confirmation emails, updates on when my service tech would arrive, and a couple of calls from the plumber where I could explain the issue directly. view less
So far I'm very pleased with both the contractor and AHS. The two times I felt in need I filled out a simple online form for service, for neither case was an emergency. However, one issue did not have a listing: water hammer. I chose the closest one possible and called to follow up, but there was no way to speak with someone. I got a recorded message that looped regarding their website. I
... view more
# 118547
Chaffee - MO 11-16-2017
Chris and Casey Shinn Chaffee MO
Posted On 11/16/17
Review No. 118546
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The agents on phone are pleasant, if doing you request thru phone you tend to be on hold for a very long time I think I have always waited at least 30 mins. if done online it goes much faster.
They got someone out within a short period. Was not informed that they will not allow anyone out after 4 pm so if the company they are sending out cant make it before then you apt will be changed as ours was after my husband waited around for 4 ours while I was having surgery for someone to show. The techs were all very pleasant and done a wonderful job. However the owner of Flori was extremely rude and cussed me because my husband was upset that we were not informed they were not coming out when we were told they were. But the techs once again were extremely polite and done everything they could to help us. and they done a great job. We are completely happy with our outcome. We did not receive a bill for our deductible for a couple months after everything was completed. We had a new AC unit installed and it has worked great. no complaints. Will definitely renew our contract. Well worth the yearly price. view less
The agents on phone are pleasant, if doing you request thru phone you tend to be on hold for a very long time I think I have always waited at least 30 mins. if done online it goes much faster.
They got someone out within a short period. Was not informed that they will not allow anyone out after 4 pm so if the company they are sending out cant make it before then you apt will be changed
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