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American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

    American Home Shield (AHS)
Overall Rating
Very Good
4.5
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Protect your Budget
150 Peabody Place Memphis, TN 38103 P.O. Box 849 Carroll, IA 51401-9901
877-727-2781 $299 - $500+
Premium $299 - $500+
Deductible $75 - $125
Effective 30 Days
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 47
Total Reviews 10268
Complaint Resolution Yes
BBB Rating B
Executive Profiles Rex Tibbens - CEO
No. of Employees 1800
Headquarters Memphis, TN
Address 150 Peabody Place Memphis, TN 38103
Alias Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty

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877-727-2781

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Protecting homeowner's budgets for over 47 years

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS provides services to over 1.7 million customers across 49 states in U.S.

The company maintains a massive contractor network of over 14,000 and also has over 45,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition. The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.7 million customers across 49 states in U.S.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

American Home Shield offers several home warranty plans. These plans come in several variations. Based on the type of plan, you can determine the which appliances and systems are covered and serviced. Pricing varies by location and by product.

Customer Products

Combo Plan: One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. 61% of customers choose this plan. In general, the annual premiums of their plans range between $299 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Build Your Own Plan: Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer's convenience they offer 4 types of coverage plans with 3 different trade service call fees.

Appliances Plan: This plan cover major components of various household appliances. In this plan, 10 appliances like refrigerators, washers, dryers, ovens, cooktops and others are included.

Systems Plan: Choose among 11 of your home's major systems that can be covered in this plan which includes plumbing, HVAC, electrical and more.

American Home Shield is a five-time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2018, 2017, 2016, 2015 and 2014. In 2014, AHS received the award for Best in Service and in the year 2015, 2016, 2017 and 2018, the company received the award for Top Rated Company.

Real Estate Products

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

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