American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 7360
Total Quotes : 33220
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
Years In Business 46
BBB Rating B
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)

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 (877) 727-2781

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Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a two time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2015 and 2014. In 2014, AHS received the award for Best in Service and in the following year, the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards

Reviews & Ratings

HV - TX 03-27-2017
FLORES , HV TX
Posted On 03/27/17
Review No. 109245
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
SERVICE CONTRACTOR WAS PROMPT, COURTEOUS AND PROFESSIONAL. DIAGNOSED AND FIXED THE PROBLEM WITH OUR GARAGE DOOR OPENER
# 109245
Arnoldsville - GA 03-27-2017
Polly , Arnoldsville GA
Posted On 03/27/17
Review No. 109240
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My husband & I have had American Home Shield as our home warranty company for nearly a decade now; first in AZ and now in GA. We have been extremely pleased with service and ease of working with American Home Shield. Every home issue we've had has been fixed. Our current premium is higher due to increasing our plan. This is not the basic one and I rated Timeliness of Service as only satisfactory because it took a few weeks before they could locate a plumber to come to our rural GA location. It just took extra time - service was great. view less
My husband & I have had American Home Shield as our home warranty company for nearly a decade now; first in AZ and now in GA. We have been extremely pleased with service and ease of working with American Home Shield. Every home issue we've had has been fixed. Our current premium is higher due to increasing our plan. This is not the basic one and I rated Timeliness of Service as only
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# 109240
Brandon - MS 03-26-2017
Melissa , Brandon MS
Posted On 03/26/17
Review No. 109232
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service is great - very prompt. The last time, the company called to schedule the service date 20 minutes after I'd filed the request!!
Really excellent service!
# 109232
SLIDELL - LA 03-23-2017
PATRICIA , SLIDELL LA
Posted On 03/23/17
Review No. 109190
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer service not the best. Could be better. Each contractor sent out did what they were required. I never paid more than my deductible for any service received. I'll keep the policy going until I think it's not worth it.
# 109190
Pioneer - CA 03-22-2017
RJ , Pioneer CA
Posted On 03/22/17
Review No. 109181
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have had several service calls, each for small items, leaking faucet, thermostat issues, etc. All of the service companies were on time, fast and efficient in getting the job done to my satisfaction. The only thing I really do not understand is when the servicemen are done and I pay the deductible I do not get a receipt, I do not get any documentation on what service was preformed. Other than that, AHS so far is a great company to have a warranty with. view less
I have had several service calls, each for small items, leaking faucet, thermostat issues, etc. All of the service companies were on time, fast and efficient in getting the job done to my satisfaction. The only thing I really do not understand is when the servicemen are done and I pay the deductible I do not get a receipt, I do not get any documentation on what service was preformed. Other
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# 109181
Springboro - OH 03-20-2017
kim , Springboro OH
Posted On 03/20/17
Review No. 109131
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The cost of coverage and each service call seems a little high until you have a big repair and then it pays for itself in one trip. I had a leaking faucet handle in my basement and my water softener was not working. It took a little longer than I liked to come out for the leaking faucet (2 days) but it was manageable (that is why I gave a 4 star in timeliness). They fixed it immediately. They also found the problem with the softener - someone had hit the bypass valve by accident. They turned it back on but said they would not know if it was working until it ran a few times and to call back if it wasn't working. Of course it wasn't so I called back a few weeks later (still within the 30 day warranty period) and they came out and checked it and agreed it needed replaced. They ordered it and came back in 2 days and replaced it. It was a very good model which I did not expect. I was afraid they would give me the cheapest model available. They cleaned up everything like they had never been there - I was very impressed and now I have wonderful soft water again. view less
The cost of coverage and each service call seems a little high until you have a big repair and then it pays for itself in one trip. I had a leaking faucet handle in my basement and my water softener was not working. It took a little longer than I liked to come out for the leaking faucet (2 days) but it was manageable (that is why I gave a 4 star in timeliness). They fixed it immediately.
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# 109131
Murrieta - CA 03-18-2017
Susan , Murrieta CA
Posted On 03/18/17
Review No. 109126
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Called them for a plumbing problem they were fast to get back to me but the plumber that came was not local they cut the hole in the wall and left to get approval. The plumber said that the job required moving pipes to the tune of $485 above what AHS covered (which was not true). 3 weeks later the wall was still not fixed with the plumber saying he needed to order parts. My husband called the Emergency Plumbing to see what was going on and the guy hung up on him. Tired of waiting we called a local plumber who came out the same day did the job for $169 with out modifying any pipes. We called back AHS to cancel the plumber and find out about getting the wall patched which took them 2 more weeks to have them tells us that they could not find a contractor in our area to do the job. I asked for a pay out so I could find someone but it was not enough to cover to have it repaired. Called back to customer service got another person who found someone in our area and it was finally done. It was not a good experience. My sister-in-law has the same company for 20 years and has never had a problem like this I will give it one more try if the same I will leave and try another company. I feel that if Emergency Plumbing did not want to do the job because it was to far away (1 hour 45 minutes)they should have told AHS instead of making us wait and wait and wait! Emergency Plumbing is the worst company ever and they lied about the work that needed to be done and how much they would have charged us if we were not with AHS which was $120. AHS needs to find local workman not ones that are 1 1/2 or more hours away even the drywall company was local to me but all their jobs were 1 to 2 or more hours away. view less
Called them for a plumbing problem they were fast to get back to me but the plumber that came was not local they cut the hole in the wall and left to get approval. The plumber said that the job required moving pipes to the tune of $485 above what AHS covered (which was not true). 3 weeks later the wall was still not fixed with the plumber saying he needed to order parts. My husband called the
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# 109126
Tucson - AZ 03-12-2017
ToddParish , Tucson AZ
Posted On 03/12/17
Review No. 109034
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Though my contract clearly spells out that my refrigerator is warrantied, they did not load it in their computer system. though it's on my paper signed copy they have delayed days of repairs while they try to figure out their technical problems. No one has called me. i have waited hours on hold. My food spoiled.
# 109034
Boston - MA 03-10-2017
Grot , Boston MA
Posted On 03/10/17
Review No. 109017
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company has been providing a very poor service to me. I have been faced with a broken refrigerator for the past 10 days and they have sent several technicians to repairs. Every-time they leave and the refrigerator breaks again. I lost a refrigerator full with food and I have critical medicine for my spouse which needs to be stored in cold temperature. I have been calling them 2 times everyday and they put me on hold every time for 1 hour. When I finally got escalated with a manager, she said that they have to sent a technician again and refused to fulfill their end of agreement to pay for a new refrigerator. Their customer service is incompetent and they pass you around from one to another and ask the same questions over and over. DO NOT USE THEM PEOPLE!!! LOOK ELSEWHERE! view less
This company has been providing a very poor service to me. I have been faced with a broken refrigerator for the past 10 days and they have sent several technicians to repairs. Every-time they leave and the refrigerator breaks again. I lost a refrigerator full with food and I have critical medicine for my spouse which needs to be stored in cold temperature. I have been calling them 2 times
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# 109017
Plainfield - NJ 02-28-2017
LAWRENCE YOUNG , Plainfield NJ
Posted On 02/28/17
Review No. 108881
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had a leaking bathtub faucet. The tech took care of the problem very quickly. Very friendly and helpful.
# 108881
Rancho Palos Verdes - CA 02-28-2017
JERRY BOWLIN , Rancho Palos Verdes CA
Posted On 02/28/17
Review No. 108880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Problem with dish washer, would not drain. the contractor was clean, timely, and the problem was resolved.
# 108880
Huntington Station - NY 02-28-2017
LUVY JOHNS , Huntington Station NY
Posted On 02/28/17
Review No. 108879
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had always had good experiences. Your contractor h as ve call me t h e next day of my request to set up appointments. Very professional, quick and clean.
# 108879
Charleston - SC 02-28-2017
John , Charleston SC
Posted On 02/28/17
Review No. 108874
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible customer service and a just a plain evil company. They don’t honor the material terms of your contract with them and they will do virtually anything to get out of paying money for the services or repairs that they owe you. The customer support line is horrible, literally every time we’ve had to call we’ve had to wait for over half an hour, and when we do get through the representatives are useless and incapable of answering basic questions or completing basic tasks. The online website is just as useless and even the basic and advertised features such as canceling a service visit don’t work. Just avoid this company at all costs – it’s literally a scam. We’ve paid over $5,000 in annual contracts and haven’t seen a penny back from it in repairs. Literally not a cent. Every time we have someone come out, AHS always finds a way to claim that the item or repair isn’t covered, despite it being clearly and objectively covered in the material, legally binding contract that we’re paying for. Avoid them! Often times your local utilities company will offer similar ‘warranties’ on home appliances and is less of a scam and a better value. view less
Horrible customer service and a just a plain evil company. They don’t honor the material terms of your contract with them and they will do virtually anything to get out of paying money for the services or repairs that they owe you. The customer support line is horrible, literally every time we’ve had to call we’ve had to wait for over half an hour, and when we do get through the
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# 108874
Buffalo - NY 02-27-2017
Virginia mccarthy , Buffalo NY
Posted On 02/27/17
Review No. 108861
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very pleased with the service and the time it took the service man to come out. The service man was very nice. He asked me if he should take off his shoes.
# 108861
Leesburg, VA - VA 02-27-2017
Cliff Lapetoda , Leesburg, VA VA
Posted On 02/27/17
Review No. 108856
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
In general, the service from AHS within the last year has been satisfactory. This review is to advise new AHS customers that you can expect annual price increases without any email or mail notice from AHS. They will issue a new contact in your online account with new pricing without specific client approval. That is their policy as explained to me from the AHS retention department. AHS raised my rate 15%. I suspect this is because I had two claims this past year. view less
In general, the service from AHS within the last year has been satisfactory. This review is to advise new AHS customers that you can expect annual price increases without any email or mail notice from AHS. They will issue a new contact in your online account with new pricing without specific client approval. That is their policy as explained to me from the AHS retention department. AHS
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# 108856
mesa - AZ 02-23-2017
Eric Evans , mesa AZ
Posted On 02/23/17
Review No. 108797
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall very good. The only feedback would be its nearly impossible to get a hold of someone at American Hold Shield via phone. The call waiting seems to always be backlogged.
# 108797
Paso Robles - CA 02-23-2017
E Butler , Paso Robles CA
Posted On 02/23/17
Review No. 108796
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The first contractor didn't call and didn't return my call so another contractor was assigned. The second contractor has been great. A part needed to be ordered and so the repair isn't complete as of yet, but I don't expect a problem, this contractor seems to be on top of things and is quick to return calls.
# 108796
Euless - TX 02-23-2017
KRISTEN WESTMORELAND , Euless TX
Posted On 02/23/17
Review No. 108790
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I contacted AHS for service on our air conditioner. Contractor was contacted with the wrong phone number but when I contacted them they got out to the house within 2 hours of my call. I thought that was really fantastic of them to do that for me. AHS website allowed me to enter the service request easily and set up my contractor right away.
# 108790
Sarasota - FL 02-23-2017
ARTHUR NEGRETE , Sarasota FL
Posted On 02/23/17
Review No. 108789
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I would say it was a great experience. When our a/c wasn't working I went ahead and did a chat with a rep. And they answer all my questions I had.
# 108789
Norfolk - VA 02-23-2017
PROMISE OLOMO , Norfolk VA
Posted On 02/23/17
Review No. 108787
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
From calling in the repair need to having a service personnel come to the property, to a recommendation and approval for replacement of the utility was very smooth and straightforward. It was a smooth, satisfying and efficient experience.
# 108787
Danville - VA 02-23-2017
ROBERT CLANCY , Danville VA
Posted On 02/23/17
Review No. 108783
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Broken dishwasher; house full of company! American Home Shield scheduled a call within 24 hours. The contractor arrived on time and was very pleasant. The dishwasher needed a part which had to be ordered but he was able to do a temporary fix and, although I had to be careful, it got me through the company! Returned with the part, fixed it quickly. Great service from everyone.
# 108783
Houston - TX 02-23-2017
ROBERT GILLESPIE , Houston TX
Posted On 02/23/17
Review No. 108782
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The service and customer concern for work to be is outstanding! The ease through which a user can have a contract for services completed through online contact or by calling great. I am glad to be a continued customer and would recommend to anyone to consider the program for there home.
# 108782
Grand Prairie - TX 02-23-2017
STEVEN TRAVASOS , Grand Prairie TX
Posted On 02/23/17
Review No. 108781
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My last experienced was a repair on my washing machine. There was some difficulty in AHS locating a vendor for my repair. This lasted for three weeks without notification until I called to complain. Shortly thereafter a vendor was located. The contractor was fantastic. He repaired my washer in a mater of minutes and was very accommodating.
# 108781
Glendale - CA 02-23-2017
TRACY HOWK , Glendale CA
Posted On 02/23/17
Review No. 108780
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
AHS customer service are always friendly and helpful. With my most recent need, I was afraid that I had an active leak, and they were great about sending someone the next day (on a Saturday). The plumber they sent was wonderful. I would call him on my own if I needed a plumber.
# 108780
Glendale - CA 02-23-2017
DOUGLAS HEAGY , Glendale CA
Posted On 02/23/17
Review No. 108779
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
American Home Shield has been a blessing for our home and family life. Not being a Mr. Fix-it, and with a mid-1960's home, I need reliable and reputable contractors to resolve house issues. I have found the small monthly insurance payments to American Home Shield a perfect fit for our budget and a wonderful means to have security and repair matters resolved quickly.
# 108779
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