American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)
Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating

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889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901
877-727-2781 $249 - $500+
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
NHSCA Membership Yes
Coverage Area Nationwide (USA)
Years In Business 46
Total Reviews 7822
Complaint Resolution Yes
BBB Rating B
Executive Profiles Nikhil Varty - CEO, Tom Courtney - Vice President and Division General Counsel, Mark J. Barry - CMO, Cary McGuckin - Director of Digital Strategy & Marketing
No. of Employees 1600
Headquarters Memphis, TN
Address 889 Ridge Lake Blvd. Memphis, TN 38120
Alias Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty
Get a Home Warranty Quote to Protect Your Appliances By Calling

Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a four-time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2017, 2016, 2015 and 2014. In 2014, AHS received the award for Best in Service and in the year 2015, 2016 and 2017 the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards.

Reviews & Ratings

Carrollton - TX 08-17-2017
Jeff Cummins , Carrollton TX
Posted On 08/17/17
Review No. 114823
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Don't use this company! They're so terrible I would give negative stars if that was an option. They are absolutely TRASH if you have any sort of emergency. If you have an issue that can wait 48 hours or more, then maybe they're OK, but we never had anything like that. We had them for over a year before we had an emergency with our AC in Texas, in the middle of July. We hadn't tried to use them before that.
AC wasn't running and water was leaking everywhere, but there isn't an expedited or emergency service available. That day I waited on hold for over 3.5 hours and never got to speak to anybody until later that evening (I started calling at 8 AM). Had we let it sit and wait for them, they would NOT have covered damage caused by the issue. If you ask to speak to a manager and try to work something out, you'll likely be rudely told you need to be more familiar with your contract terms. Such excellent customer service! They don't care about their customers, only about the money. view less
Don't use this company! They're so terrible I would give negative stars if that was an option. They are absolutely TRASH if you have any sort of emergency. If you have an issue that can wait 48 hours or more, then maybe they're OK, but we never had anything like that. We had them for over a year before we had an emergency with our AC in Texas, in the middle of July. We hadn't tried to use
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# 114823
Apopka - FL 08-17-2017
Jennifer Yeatman , Apopka FL
Posted On 08/17/17
Review No. 114810
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
AHS is great!! They contacted HERS AND HIS PLUMBING promptly. They were professional and handled the issue I had in a timely manner. The cost of repair was $75.00. I would highly recommend American Home Shield!
# 114810
Felton - DE 08-17-2017
Kay Sylvester , Felton DE
Posted On 08/17/17
Review No. 114795
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I love that you can choose what you need covered for your specific home. For most of the service I needed over the past 4 years, the service was quick and problems solved in a timely manner. Sometimes faster than I imagined, due to the folks they used to come fix things. Friendly people working hard to accommodate your schedule. Great experience
# 114795
Fredericksburg - VA 08-17-2017
Lorraine , Fredericksburg VA
Posted On 08/17/17
Review No. 114790
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Good to have services as a homeowner but difficult to speak with someone and sometimes the representative is chewing on the phone.
# 114790
New caney - TX 08-16-2017
JH , New caney TX
Posted On 08/16/17
Review No. 114723
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
requested service Thursday evening, got a call from plumber Friday at 4p saying they don't work weekends and coming out Monday. almost 4 days of clogged sink. Plumber said sink configuration all messed up and not to code. Funny, licensed plumber installed and inspector signed off on it. No problems for almost 13 years. Company too quick to offer "fix" for $400 within minutes of un clogging drain and said they can schedule install immediately. really? from a company that don't work weekends? view less
requested service Thursday evening, got a call from plumber Friday at 4p saying they don't work weekends and coming out Monday. almost 4 days of clogged sink. Plumber said sink configuration all messed up and not to code. Funny, licensed plumber installed and inspector signed off on it. No problems for almost 13 years. Company too quick to offer "fix" for $400 within minutes of un clogging
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# 114723
Virginia Beach - VA 08-16-2017
Harry , Virginia Beach VA
Posted On 08/16/17
Review No. 114665
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Technician was extremely knowledgeable about his A/C & R career.
He analyzed the problem and solved it in a short and timely manner.
"BRAVO ZULO" to him
# 114665
Upper Marlboro - MD 08-16-2017
Monica , Upper Marlboro MD
Posted On 08/16/17
Review No. 114637
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
From start to finish the process was efficient. AHS kept me informed of every step along the way. I'm glad I purchased this service and I have recommended AHS to family and friends.
# 114637
Grand Prairie - TX 08-16-2017
Barb Sedan , Grand Prairie TX
Posted On 08/16/17
Review No. 114622
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Call wait times have become increasing long. The last couple of times I called in I had to wait over and hour, each call.

Overall, I have had great service from the contractors sent to me but unfortunately I had a really bad experience with a contractor and it took a bit but once we got it switched to another company things finally went extremely well.
# 114622
Bowling Green - VA 08-15-2017
Beverly Jacobs , Bowling Green VA
Posted On 08/15/17
Review No. 114565
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Before AHS I had a different warranty company. That was an infuriating waste of money, in that when I needed a repair somehow it was not covered. So I paid their worthless premium (total loss) and for the repair(s). AHS has been professional, accessible, sympathetic and wonderful for my home. My most recent claim was for a clothes washer. When the technician deemed it ultimately un-fixable (after several efforts) they replaced it with a bigger, better, quite frankly AWESOME model. I am so grateful and satisfied with the help from this company. view less
Before AHS I had a different warranty company. That was an infuriating waste of money, in that when I needed a repair somehow it was not covered. So I paid their worthless premium (total loss) and for the repair(s). AHS has been professional, accessible, sympathetic and wonderful for my home. My most recent claim was for a clothes washer. When the technician deemed it ultimately
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# 114565
Philadelphia - PA 08-15-2017
Yvette Danielle , Philadelphia PA
Posted On 08/15/17
Review No. 114551
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've been in my home for 7 months. I have had issues with my air conditioner. The team arrived at my home timely and professionally. However the issue has taken several different attempts to repair my air conditioner. I was charged 2x but they were at my home 3x. Great job Homeshielld.
# 114551
Levittown - PA 08-15-2017
Christian , Levittown PA
Posted On 08/15/17
Review No. 114549
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Quick and professional service. Real time updates and notifications.
# 114549
Leesburg - FL 08-15-2017
Latoya Coleman , Leesburg FL
Posted On 08/15/17
Review No. 114546
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
It's been confusing at first with the service fee, but I understand now. I'm waiting on reimbursement for a service fee I paid to ace garage. I was told first that it will only take three to five days. Now it's 14 to 21 days I just hope I get reimbursed. But overall ive been happy.
# 114546
Greensboro - NC 08-15-2017
Ken Toffel , Greensboro NC
Posted On 08/15/17
Review No. 114545
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Fast service fixing my shower drain leak, BUT AHS doesn't cover the damage the leak caused?
# 114545
Tuscaloosa - AL 08-15-2017
Linda Chambers , Tuscaloosa AL
Posted On 08/15/17
Review No. 114534
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Technician was knowledgeable and pleasant. Staff was helpful. Cost was very reasonable.
# 114534
Chesterfield - VA 08-15-2017
Colemans , Chesterfield VA
Posted On 08/15/17
Review No. 114531
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
American Heating and Cooling was wonderful. They did everything professionally from beginning to end. I originally had trouble with the service Ecco-Tech Home Services. They did not follow up with us or our Home Warranty. After I called our home warranty, the person I worked with was very helpful and got on my case right away. I was set up with American Heating and Cooling and the work was done perfectly from beginning to end. view less
American Heating and Cooling was wonderful. They did everything professionally from beginning to end. I originally had trouble with the service Ecco-Tech Home Services. They did not follow up with us or our Home Warranty. After I called our home warranty, the person I worked with was very helpful and got on my case right away. I was set up with American Heating and Cooling and the work was
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# 114531
Pinehurst - NC 08-15-2017
Russell McAllister , Pinehurst NC
Posted On 08/15/17
Review No. 114521
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
A 17-year-old 2-ton HVAC unit was deemed "repairable" by AHS, but the service company recommended against patching up the rusted unit, suggesting that any repair would be unlikely to last a significant time. AHS paid for the estimated repair cost ($800), and I paid the remainder of the cost for a new unit ($6800). While I understand the rationale behind the AHS decisions, it seems to me that a careful consideration of the service company's evaluation would have been appropriate. The interaction between AHS and the service company was prompt and effective, without inappropriate delays. view less
A 17-year-old 2-ton HVAC unit was deemed "repairable" by AHS, but the service company recommended against patching up the rusted unit, suggesting that any repair would be unlikely to last a significant time. AHS paid for the estimated repair cost ($800), and I paid the remainder of the cost for a new unit ($6800). While I understand the rationale behind the AHS decisions, it seems to me that a
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# 114521
SAN ANTONIO - TX 08-14-2017
Bhagwan Malladi , SAN ANTONIO TX
Posted On 08/14/17
Review No. 114514
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I had two different problems one is with A/C and the otherwas Clothes washer.AHS did their best with the a/c however the first sevice agent A-US Aircondition was very and wre not able to fix a/c.Finally American air condion cotracter was able to fix by identifying right problem(It took almost 45 days) Clothes washer was fixed by American appliances service,they were quick and appropriately repaired.All kudos to AHS they btake care of their customers.sI appreciate their services and recommend others for their needs. view less
I had two different problems one is with A/C and the otherwas Clothes washer.AHS did their best with the a/c however the first sevice agent A-US Aircondition was very and wre not able to fix a/c.Finally American air condion cotracter was able to fix by identifying right problem(It took almost 45 days) Clothes washer was fixed by American appliances service,they were quick and appropriately
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# 114514
Seabrook - TX 08-14-2017
Steve , Seabrook TX
Posted On 08/14/17
Review No. 114507
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I recently had a service call for an air conditioning problem. The call and scheduling was very easy. The repair company showed up on time and as expected. The troubleshooting agreed with the second opinion I gathered independently. AHS paid their portion to make the system operable EXCEPT for the unrealistic expectation of the refrigerant price. AHS reimburses $10/lb. The market price for R-22 is $90/lb or $40/lb for R-410A from the contractor in south Texas. view less
I recently had a service call for an air conditioning problem. The call and scheduling was very easy. The repair company showed up on time and as expected. The troubleshooting agreed with the second opinion I gathered independently. AHS paid their portion to make the system operable EXCEPT for the unrealistic expectation of the refrigerant price. AHS reimburses $10/lb. The market price
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# 114507
Carthage - NC 08-14-2017
Jamie Heller , Carthage NC
Posted On 08/14/17
Review No. 114505
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AHS has sent out First Comfort Heating and Air. The technician told my parents that he fixed the unit, 30 minutes after he left it went out again. My mother called AHS again and told them what happened and they said they would send out another company. Same technician came out and quoted my parents $1000+ to fix their unit. He also told them everything would have to be approved by the warranty company. He told the company that it was all fixed. No air what so ever and it has been extremely hot this summer. She called AHS again and they finally sent out a different company, who informed us that the top to the compositor was missing, wireshad been removed and a terminal was removed. When we contacted AHS after their visit AHS approved repairs. Now we come to find that they're sending out the company who ruined their unit to begin with. If you live around Lee County NC BEWARE of AHS and First Comfort Heating and Air. view less
AHS has sent out First Comfort Heating and Air. The technician told my parents that he fixed the unit, 30 minutes after he left it went out again. My mother called AHS again and told them what happened and they said they would send out another company. Same technician came out and quoted my parents $1000+ to fix their unit. He also told them everything would have to be approved by the warranty
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# 114505
Wilmington - NC 08-14-2017
Tom Cunningham , Wilmington NC
Posted On 08/14/17
Review No. 114503
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I tried to call about a service I needed and was put on hold for 55 minutes. I did not want to use the service agency AHS had contracted. I was told they would find a different servicing company. The next day I got an email from the company I did not want saying they had been contacted by AHS to do my work. I called back to AHS and was put on hold for 57 minutes. Spoke to a representative who asked when the service was scheduled and I told her in 2 weeks. She said no problem she could schedule me with a new company. Never heard anything more about it and I am not about to call back and get put on hold for another hour. The actual service I have gotten from different companies has been great. No complaints there. I just find it hard to listen to a recording telling me how important I am and yet you will let me sit on hold for almost an hour. Not important enough to have enough people to take care of you in a timely manner. I can't remember ever being on hold that long anywhere else. view less
I tried to call about a service I needed and was put on hold for 55 minutes. I did not want to use the service agency AHS had contracted. I was told they would find a different servicing company. The next day I got an email from the company I did not want saying they had been contacted by AHS to do my work. I called back to AHS and was put on hold for 57 minutes. Spoke to a representative
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# 114503
MOORE - SC 08-14-2017
EDWARD BARNES , MOORE SC
Posted On 08/14/17
Review No. 114494
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service is much improved since I started with AHS. Frankly I was initially put off by their refusal to properly correct a heat pump problem, but that is in the past and I have no hesitation in recommending them to someone seeking a home warranty. They select good, competent and polite contractors who usually fix the problem in one call, two if they have to order parts. Very satisfied now.
# 114494
Waldorf - MD 08-14-2017
Jerry Corbett , Waldorf MD
Posted On 08/14/17
Review No. 114485
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We recently required two service calls. One for our dryer and the other for a clogged drain. I was pleased with both services. The technician to repair the dryer was equipped with a new heating element in his truck and it was fixed that day. The plumber arrived earlier than scheduled and he knew where the problem was. He immediately went to work on the drains in the basement and within a short time the drains were fixed. Very pleased with the service provided by AHS! view less
We recently required two service calls. One for our dryer and the other for a clogged drain. I was pleased with both services. The technician to repair the dryer was equipped with a new heating element in his truck and it was fixed that day. The plumber arrived earlier than scheduled and he knew where the problem was. He immediately went to work on the drains in the basement and within a
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# 114485
Lewisville - TX 08-14-2017
Brett , Lewisville TX
Posted On 08/14/17
Review No. 114482
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
AHS has been nothing but supportive, helpful and professional. We have had A/C and Pool equipment issues that have all been responded to quickly. We have had situations where the contracted-repair company did not show up for their scheduled repair time. Each time AHS called them to ensure that the repair company showed up. We had a repair company arrive on Friday at 9:00 pm to repair our A/C because AHS made it happen. It is difficult to speak with someone live at times due to long wait times, but I get that there's a lot of people with A/C issues in Texas in the summer!! Very happy with AHS and would highly recommend! view less
AHS has been nothing but supportive, helpful and professional. We have had A/C and Pool equipment issues that have all been responded to quickly. We have had situations where the contracted-repair company did not show up for their scheduled repair time. Each time AHS called them to ensure that the repair company showed up. We had a repair company arrive on Friday at 9:00 pm to repair our
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# 114482
Freeport - PA 08-14-2017
Terrie McCombs , Freeport PA
Posted On 08/14/17
Review No. 114481
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My water heater went out. I accessed American Home Schield Home Warranty online to begin a claim. The process took only a few minutes. I was called by a contractor that same day and had a new water heater by the end of the week. The contractor told me we had the best home warranty coverange he had ever seen. We only had to pay $75 service call and some upgrades to bring us up to code. I am very happy with my experience. I would highly recommend American Home Shield Home Warranty view less
My water heater went out. I accessed American Home Schield Home Warranty online to begin a claim. The process took only a few minutes. I was called by a contractor that same day and had a new water heater by the end of the week. The contractor told me we had the best home warranty coverange he had ever seen. We only had to pay $75 service call and some upgrades to bring us up to code. I am
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# 114481
Alexandria - VA 08-14-2017
Sameera hosseini , Alexandria VA
Posted On 08/14/17
Review No. 114477
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
One of the best experience i had with home warranty. On month of July 2017 my ac blew regular air. I called the technician, scheduled an appointment. Technician told me my ac needs replacement and he needs to get approval. Within one week, hassle free, my ac was replaced. I highly recommend American Home Shield Warranty.
# 114477

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