American Home Shield (AHS)

Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating

Write an honest review now !

889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901
(877) 727-2781 $249 - $500+
Premium $249 - $500+
Deductible $75 - $125
Effective 30 Days
Total Reviews 7390
Years In Business 46
BBB Rating B
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Nationwide (USA)

Call Now for a Quote
 (877) 727-2781

Some plans cover pre-existing conditions and lack of maintenance issues

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.5 million customers across all 50 states in U.S.

The company maintains a massive contractor network of over 11,000 and also has over 40,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

The main product offered by the AHS is home warranty plans. These plans come in several variations. One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $249 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer’s convenience they offer 4 types of coverage plans with 3 different trade call fees.

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

American Home Shield is a two time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2015 and 2014. In 2014, AHS received the award for Best in Service and in the following year, the company received the award for Top Rated Company.

AHS is a company that receives several positive reviews on our website. For details of the awards visit Annual Home Warranty Awards

Reviews & Ratings

Plano - TX 05-22-2017
Morrie , Plano TX
Posted On 05/22/17
Review No. 110353
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Had them for over 25 years but when AC units began to breakdown, they refused to fix it or wanted us to pay the full price of repairs. AHS uses questionable contractors with no integrity or honesty. AHS refuses every claim as best as they can until you complain and then they give a little of total expenses. DO NOT BUY . their customer service representatives are trained to be abusive and rude while denying legitimate claims such as paying for R-22 Freon, but they never paid for it. in my case their contractor drained my AC unit of 7.5 lbs of Freon and they never returned it, nor AHS paid for it to be recharged even at the advertised rate of $10.00/lb. I now canceled it and AHS is sending me letters of threat of collection. why Pay for warranty when you have to pay for repairs yourself. Worst company ever. should have dropped them long time ago. view less
Had them for over 25 years but when AC units began to breakdown, they refused to fix it or wanted us to pay the full price of repairs. AHS uses questionable contractors with no integrity or honesty. AHS refuses every claim as best as they can until you complain and then they give a little of total expenses. DO NOT BUY . their customer service representatives are trained to be abusive and
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# 110353
American Home Shield
05-23-2017
Morris sorry to hear you have now cancelled your warranty. We appreciate your feedback and will use this to help better assist our current and future customers.
Fresno - CA 05-22-2017
Andreas Berger , Fresno CA
Posted On 05/22/17
Review No. 110338
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Shady, incompetent, useless crooks. Worst company I've ever worked with. Never again.
# 110338
American Home Shield
05-23-2017
Hi Andreas I would like to address your not so great concerns about American Home Shield and change your perception. Please send your property address to [email protected] A social representative will follow up. Thanks!
Blakeslee - PA 05-20-2017
Veronica Miller , Blakeslee PA
Posted On 05/20/17
Review No. 110307
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service couldn't be better. I have been using AHS for over three years and have had multiple service requests. The plumbing contractor is knowledgeable, efficient and does all repairs expeditiously. I have a problem with my oven, that according to two of the AHS contractors can not be satisfactorily resolved. I live in a rural area and I believe this high end stove makes it hard to find a contractor to fix it. view less
Customer Service couldn't be better. I have been using AHS for over three years and have had multiple service requests. The plumbing contractor is knowledgeable, efficient and does all repairs expeditiously. I have a problem with my oven, that according to two of the AHS contractors can not be satisfactorily resolved. I live in a rural area and I believe this high end stove makes it
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# 110307
American Home Shield
05-23-2017
Hi Veronica thank you positive feedback we appreciate you as a loyal customer. I'm concern about your unresolved appliance repair. Please allow us to assist with this issue. Please send your property address to [email protected] and a resolutions specialist will follow up. Thanks!
American Home Shield
05-23-2017
Hi Veronica thank you positive feedback we appreciate you as a loyal customer. I'm concern about your unresolved appliance repair. Please allow us to assist with this issue. Please send your property address to [email protected] and a resolutions specialist will follow up. Thanks!
Tucson - AZ 05-19-2017
Beth Resille , Tucson AZ
Posted On 05/19/17
Review No. 110295
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been with American Home Shield for 21 years. I have never been dissatisfied with any repair man they have ever sent. All the companies that have come to my home have been professional, pleasant, and knowledgeable. I am always satisfied with the service I receive and with my dealings with American Home Shield on every level.
# 110295
American Home Shield
05-24-2017
Thanks Beth, we appreciate you for being a loyal customer!
Douglasville - GA 05-19-2017
J Scott , Douglasville GA
Posted On 05/19/17
Review No. 110273
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very Professional, and worth the money!!
# 110273
American Home Shield
05-24-2017
Thank you J, its great to know we are handling your warranty needs with an executive approach, and helping you save money as well!
The woddlands - TX 05-18-2017
Ileana Vidal , The woddlands TX
Posted On 05/18/17
Review No. 110269
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
THE BEST HOME WARRANTY COMPANY !
I have been with the service for almost 8 years . Every time i need a repair , i receive a prompt and professional service.
# 110269
American Home Shield
05-24-2017
Ileana, thank you for allowing American Home Shield to provide warranty coverage for your home.
Murphysboro - IL 05-18-2017
Diane , Murphysboro IL
Posted On 05/18/17
Review No. 110267
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My water heater went out didn't have any hot water. Only went overnight without any. Ended up getting new water heater everything went well very pleased.
# 110267
American Home Shield
05-24-2017
Thanks Diane for providing this great feedback!
BROOMALL - PA 05-18-2017
KPicks , BROOMALL PA
Posted On 05/18/17
Review No. 110261
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We feel like our AHS warranty has paid for itself and then some! At times, the requested service may take longer than you might like, but that has more to do with the service technician being busy.
# 110261
American Home Shield
05-24-2017
Thank you Kpicks for understanding sometimes delays our out of our control. We appreciate you.
MIssion Viejo - CA 05-17-2017
James Simmons , MIssion Viejo CA
Posted On 05/17/17
Review No. 110243
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
American Home Shield sent us contractors to fix electrical live wires sparking on top of insulation in the attic. When the contractor showed up days later, they did not have a ladder tall enough to get into the attic and when told what the problem was, they said they didn't have the tools to fix it and would have to reschedule. American Home Shield promptly billed us $75 for this visit. Platinum Contractors never called back even after leaving messages for them. After American Home Shield got them to reschedule to fix the problem, Platinum called us and told us that American Home Shield said it wasn't a covered expense. Good thing the house didn't burn down in the meantime. I spent at least a half hour on the phone and had to request speaking to a supervisor to get the $75 taken off our account which they finally did. We had to get our own electrician out to fix the issue. Ridiculous. view less
American Home Shield sent us contractors to fix electrical live wires sparking on top of insulation in the attic. When the contractor showed up days later, they did not have a ladder tall enough to get into the attic and when told what the problem was, they said they didn't have the tools to fix it and would have to reschedule. American Home Shield promptly billed us $75 for this visit.
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# 110243
Raleigh - NC 05-15-2017
Selene , Raleigh NC
Posted On 05/15/17
Review No. 110170
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
No complaints since we signed up a year ago. Worth every penny.
# 110170
American Home Shield
05-17-2017
Thank you Selene we appreciate your business!
aurora - CO 05-15-2017
Patrick Louth , aurora CO
Posted On 05/15/17
Review No. 110152
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Home warranty shield. is a Marry-go-round pay service call. 5 calls to customer service, wait 21 days for claim decision . All records are lost or required to start over. Service call, pay service fee. 5-6 calls to customer service wait 21 days . Oops someone didn't do something right need to start over. Service call, pay service fee 5-10 calls to customer service wait 21 days . And around and around we go. I believe this company is a scam. view less
Home warranty shield. is a Marry-go-round pay service call. 5 calls to customer service, wait 21 days for claim decision . All records are lost or required to start over. Service call, pay service fee. 5-6 calls to customer service wait 21 days . Oops someone didn't do something right need to start over. Service call, pay service fee 5-10 calls to customer service wait 21 days . And around
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# 110152
American Home Shield
05-17-2017
Patrick we have previously requested numerous times you send your property address to [email protected] In order to better assist with your unresolved request. Unfortunate, if you don't send your information we won't be able to get a resolution for you.
Milton - FL 05-14-2017
Frank , Milton FL
Posted On 05/14/17
Review No. 110132
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It was my first time using my warranty, I was skeptical, but when our dishwasher started acting up they came through. The first diagnosis was wrong but the repairman got the right part the second time. our dishwasher works like new. I truly believe it is worth the piece of mind that AHS gives you. Thank you
# 110132
American Home Shield
05-17-2017
Hi Frank thank you, glad we was able to resolve your dishwasher repairs.
Longwood - FL 05-11-2017
AHS , Longwood FL
Posted On 05/11/17
Review No. 110089
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've been with this company for 4yrs. I would like to say I've had No Problems until a few weeks ago, not AHS fault the contractor they hired was a total disaster, charging me and Not fixing the problem.
Would recommend this company to Family and Friends....Great Job AHS
# 110089
American Home Shield
05-11-2017
Thank you for taking the time to provide positive feedback for the product. We appreciate your business.
Leesburg - VA 05-10-2017
Andrea Moses , Leesburg VA
Posted On 05/10/17
Review No. 110063
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My most recent repairs went smoothly without any issues. In general, I have had good experiences with AHS except for one instance with my air. However, we were able to get that resolved so I hope it was more of an exception. I have been with AHS for 10 years.
# 110063
American Home Shield
05-11-2017
Thank you for this feedback. And you we really appreciate your business.
Grand Prairie - TX 05-01-2017
American Home Shields , Grand Prairie TX
Posted On 05/01/17
Review No. 109848
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I am currently researching for a new home warranty. The customer service is not up to par. I had to contact them 3 times about the same issue. Also, the service company's are not the best. I have complained about 2 due to wrong diagnosis and bad customer service.
# 109848
American Home Shield
05-11-2017
Thank you for taking the time to share your concerns with us. Hopefully, you will give us the opportunity to change your perception of your home warranty. If you would like further assistance, feel free to reach out to me via email at [email protected] Please include your contract number and/or property address and send to Attention: AHS, HomeWarrantyReviews.com. I am glad to review your concerns and follow up with you to try to help. Thanks! view less
Thank you for taking the time to share your concerns with us. Hopefully, you will give us the opportunity to change your perception of your home warranty. If you would like further assistance, feel free to reach out to me via email at [email protected] Please include your contract number and/or property address and send to Attention: AHS, HomeWarrantyReviews.com. I am glad to review
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Knoxville - TN 04-24-2017
Mary Pinto , Knoxville TN
Posted On 04/24/17
Review No. 109712
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been without air since 3/29/2017 Called for a noise in the coil in the attic. The contractor came out and found a piece of paper in the fan. the unit was cooling great just a noise in the coiI. Contractor proceeds to go outside and check my system and then track mud all through my white Berber carpet. Of course, the contractor told me that my system needed a compressor and motor and AHS will not pay for the repair and also tried to UPSALE a new system costing me 4,000. The SAME CONTRACTOR tried the same thing two years ago and AHS did replace the unit.I told him I was getting a second opinion and he got upset. After the contractor left my new unit less than two years old would not go lower than 79. The contractor for the second opinion stated that someone (first contractor) has crossed the capacity wires and may have caused both the compressor and motor to fail. The second contractor was too busy for over 3 weeks to repair my unit. I had the authorization to use an outside company and they also said something caused my compressor and motor to fail either lighting or someone caused it the ground capacity wire to short. My brand new unit was checked out and someone let out 2lbs of refrigerant and the system was checked for leaks and found nothing. I have been on the phone daily for hours and promised a call back on Friday and NOTHING The outside company provided AHS with the invoice on Friday and were told that they now need a supervisor to approve the repair!! After having an email for outside approval and told last Friday it was approved. BEYOND FRUSTRATED!!! i"M A REAL ESTATE AGENT WHO REFERRED THIS COMPANY AND WILL NEVER USE THIS COMPANY AGAIN!!! AHS only has 2 contractors for East TN and Knoxville area and one does not have time for the AHS view less
I have been without air since 3/29/2017 Called for a noise in the coil in the attic. The contractor came out and found a piece of paper in the fan. the unit was cooling great just a noise in the coiI. Contractor proceeds to go outside and check my system and then track mud all through my white Berber carpet. Of course, the contractor told me that my system needed a compressor and motor and
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# 109712
Riverview FL - FL 04-16-2017
Larry M , Riverview FL FL
Posted On 04/16/17
Review No. 109549
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Home AC compressor was acting up - set up an appt with AHS vendor, they came on time, replaced the fan motor / the fan blade and thermal starter... so far so good
# 109549
Powell - TN 04-14-2017
Lisa Conway , Powell TN
Posted On 04/14/17
Review No. 109539
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I've been waiting for 10 days for a new coil to be installed so that I can have heat and air in my home. I've contacted American home shield three times, who claims they can't do anything until the service provider contacts them. Unfortunately, the service provider would rather upsell me a new unit, bypassing the warranty company to the tune of $4k. Meanwhile, I'm left without heat or air in my home with temps that have ranged from 40-90 degrees in my home. I've had this warranty for 20 years, and now that I have two children to also care for, they tell me they can't do anything to encourage this process.
I won't renew, Nor encourage my friends to use this company. view less
I've been waiting for 10 days for a new coil to be installed so that I can have heat and air in my home. I've contacted American home shield three times, who claims they can't do anything until the service provider contacts them. Unfortunately, the service provider would rather upsell me a new unit, bypassing the warranty company to the tune of $4k. Meanwhile, I'm left without heat or air
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# 109539
Apex - NC 04-13-2017
Jeanne Hiesel , Apex NC
Posted On 04/13/17
Review No. 109515
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I've been and AHS customer for several years. During that time I've had to create several service calls. Washer/Dryer, Plumbing, and Heating/Cooling issues. The AHS customer service reps were as helpful as they could be. Most of the contractors have been prompt courteous and helpful. There was one exception and I told AHS customer service about that experience.
Service timeliness could be improved if contractors were available to assist on weekends. In November, I came home from work on a Friday afternoon and had no heat. Thank goodness I have a wood stove for heat due to weather caused energy outages. The contractor couldn't get to my house until the middle of the next week.
(For perspective, it was a heating/cooling technician who wouldn't go into my crawlspace due to a fear of snakes. To be honest, initially I found it funny, and then later realized that maybe that person shouldn't be assigned to jobs where the unit is in a crawlspace.) view less
I've been and AHS customer for several years. During that time I've had to create several service calls. Washer/Dryer, Plumbing, and Heating/Cooling issues. The AHS customer service reps were as helpful as they could be. Most of the contractors have been prompt courteous and helpful. There was one exception and I told AHS customer service about that experience.
Service timeliness could
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# 109515
Fayetteville - NC 04-10-2017
Sally Porter , Fayetteville NC
Posted On 04/10/17
Review No. 109440
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The warranty company scheduled the repair of my hot water heater with a Plumbing company in town. The representative from the company was very professional and had the problem fixed in 2 visits. AHW was wonderful!
# 109440
Corpus Christi - TX 04-09-2017
Michael Garza , Corpus Christi TX
Posted On 04/09/17
Review No. 109438
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Had an issue with our pool pump and of course it was on a Friday afternoon. I called AHS the phone bank operator was very professional and let me know that everything was set up and a contractor would contact me. Sure enough an hour later the contractor contacted me and said he was in the area and would drop by. he came saw what I needed and only because of the time of day and the day it would be taken care of Monday and it was. We were up and running again Monday afternoon. view less
Had an issue with our pool pump and of course it was on a Friday afternoon. I called AHS the phone bank operator was very professional and let me know that everything was set up and a contractor would contact me. Sure enough an hour later the contractor contacted me and said he was in the area and would drop by. he came saw what I needed and only because of the time of day and the day it would
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# 109438
Albuquerque - NM 04-09-2017
Luis LaForteza , Albuquerque NM
Posted On 04/09/17
Review No. 109434
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Furnace failed. Pilot light went you and could not be re-lit. Placed a service request on AHS website at 6:30am and was contacted by a local contractor within 1.5 hours. They came out the same day and replace the faulty part. I have very pleased with the service. This is the second claim I have place with AHS and was equally please with the response and results of both.
Lou
# 109434
Salt Lake City - UT 04-09-2017
Rami Alharethi , Salt Lake City UT
Posted On 04/09/17
Review No. 109428
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I had multiple policies with AHS for 4 condos, my experience that if you need an urgent service because of significant leak or lack of hot water then you need find another alternative, because the company that they are contracting with never call or return calls.

Also I had to call the AHS three times and the contractor to correct the information in my file about due payment that I paid at the time service, it is been 4 months and I am still getting letters from the AHS to pay the service fees that I paid in 12/2016!

other experiences were good because it was not urgent and during working hours view less
I had multiple policies with AHS for 4 condos, my experience that if you need an urgent service because of significant leak or lack of hot water then you need find another alternative, because the company that they are contracting with never call or return calls.

Also I had to call the AHS three times and the contractor to correct the information in my file about due payment
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# 109428
Indio - CA 04-08-2017
Arnold Choy , Indio CA
Posted On 04/08/17
Review No. 109424
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I've used AHS for a few years now and luckily for us, there are many local repair people in our area. Washer, shower diverter, refridgerator, dishwasher, and garbage disposal are some of the items that required fixing. My only issue is sometimes the local repair person calls and says it will be 2-3 days before he can come out. Haven't needed an emergency fix, so that has not been a major issue to date. I also use AHS for my rental unit, but have not had to call them yet. view less
I've used AHS for a few years now and luckily for us, there are many local repair people in our area. Washer, shower diverter, refridgerator, dishwasher, and garbage disposal are some of the items that required fixing. My only issue is sometimes the local repair person calls and says it will be 2-3 days before he can come out. Haven't needed an emergency fix, so that has not been a major issue
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# 109424
North Fort Myers - FL 04-08-2017
Daniel A Curry , North Fort Myers FL
Posted On 04/08/17
Review No. 109420
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
My AC was not blowing cold air and in Florida even in winter time, it is a must to at least have it available to use. I put in a repair request on a Friday I believe and by Sunday, I received an email confirmation with the name of company that was to do the repairs. By the following Saturday, my AC was fixed. It only took that long because of my work schedule. The company actually called me on Monday and had a Wednesday available but I wasn't. The guy that came out was very quick to find the problem, showed me where it was and how he was going to fix it. The only issue I had was that AHS only pays $10 towards any freon needed to fix the unit. Apparently mine had been leaking for some time and I didn't know it so it was completely empty. The unit I have is a large one and takes 8lbs of freon so even though I have insurance, I still ended up paying over $400 plus my $100 deductible. I realize it would have been much worse without insurance but it just seemed a bit much to pay monthly for over 1 year and get hit with a large repair bill anyway. Customer service at AHS is awesome. view less
My AC was not blowing cold air and in Florida even in winter time, it is a must to at least have it available to use. I put in a repair request on a Friday I believe and by Sunday, I received an email confirmation with the name of company that was to do the repairs. By the following Saturday, my AC was fixed. It only took that long because of my work schedule. The company actually called me on
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# 109420

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