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American Home Shield (AHS)

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Home Warranty Plan Details and Reviews for American Home Shield (AHS)

American Home Shield (AHS)

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877-727-2781

Rating Timeline
Customer Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.4 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
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889 Ridge Lake Blvd. Memphis, TN 38120 P.O. Box 849 Carroll, IA 51401-9901 AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY,
877-727-2781 $299 - $500+
Premium $299 - $500+
Deductible $75 - $125
Effective 30 Days
NHSCA Membership Yes
Coverage Area Selected States Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin,
Years In Business 47
Total Reviews 8632
Complaint Resolution Yes
BBB Rating B
Executive Profiles Tim Haynes - President & CEO
No. of Employees 1700
Headquarters Memphis, TN
Address 889 Ridge Lake Blvd. Memphis, TN 38120
Alias Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty

Write an honest review now !

Get a Home Warranty Quote to Protect Your Appliances

Call Now for a Quote
877-727-2781

Protecting homeowner's budgets for over 47 years

The home warranty industry was founded by American Home Shield in 1971 and the company still continues to remain an industry leader to this date. AHS together with their wholly-owned subsidiaries, provides services to over 1.7 million customers across 49 states in U.S.

The company maintains a massive contractor network of over 14,000 and also has over 45,000 technicians working with them. The company believes that it is their duty to help homeowners keep their covered appliances and systems in good working condition.

The company hosts a well maintained website which increases the ease with which customers can interact with the company and get their claims processed. The website is mobile friendly and allows customers to do the following online

  • Obtain free quote
  • Visit AHS blog for free tips and guides on home maintenance
  • Create free account online
  • Request service
  • Find out about customer benefits
That’s not all. Real estate agents can browse through several articles and guides explaining why selling a home along with a home warranty is beneficial. Real estate agents too can create an account and log in to find out more.

American Home Shield offers several home warranty plans. These plans come in several variations. Based on the type of plan, you can determine the which appliances and systems are covered and serviced.

Customer Products

Combo Plan: One of their most popular plans is the Combo plan that covers most of the major systems and appliances in your home. 61% of customers choose this plan. The pricing for this stands at $14/ month. In general, the annual premiums of their plans range between $299 - $500. Prices are subject to change, users are requested to refer to the company website for details.

Build Your Own Plan: Yet another popular product is the Build Your Own plan, which lets you customize the coverage of the plan as per your needs. All their warranty products lets you purchase additional coverage. For the customer's convenience they offer 4 types of coverage plans with 3 different trade service call fees.

Appliances Plan: This plan cover major components of various household appliances. In this plan, 10 appliances like refrigerators, washers, dryers, ovens, cooktops and others are included.

Systems Plan: Choose among 11 of your home's major systems that can be covered in this plan which includes plumbing, HVAC, electrical and more.

American Home Shield is a five-time Home Warranty Annual award winner. The company has consecutively secured awards in the years 2018, 2017, 2016, 2015 and 2014. In 2014, AHS received the award for Best in Service and in the year 2015, 2016, 2017 and 2018, the company received the award for Top Rated Company.

Real Estate Products

The company recently launched 3 new home warranty plans which are designed exclusively for the protection of major household appliances after real estate transactions. The plans have high across-the-board coverage and come at affordable prices. The plans are as follows:

ShieldEssential: Covers appliances and systems that are costly and most expensive to repair and replace

ShieldPlus: This plan covers all items covered under ShieldEssential plus some additional items.

ShieldComplete: ShieldComplete covers all items covered under ShieldEssential and ShieldPlus plans and some other common, ancillary home items.

Reviews & Ratings

Virginia Beach - VA 02-21-2018
Michael C Virginia Beach VA
Posted On 02/21/18
Review No. 123023
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
AHS electrical contractor repaired our electrical outlets in a timely and efficient manner. The electrician was courteous and pleasant. Great service for this service call.
# 123023
Elk Grove - CA 02-20-2018
Kim Elk Grove CA
Posted On 02/20/18
Review No. 122987
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
American Home Shield is great to have. They have fix my plumbing, dishwasher and heater so far. All I pay is the deductible and walla! its fixed. I only had one incident which made me a bit upset. I used the web to schedule a garage issue and they failed to ask me questions to see if the part was covered. Took the rest of the day off just to find out the spring wasn't covered. Very upset and lost wages. Read your contract to be sure of the little things thats in small print. view less
American Home Shield is great to have. They have fix my plumbing, dishwasher and heater so far. All I pay is the deductible and walla! its fixed. I only had one incident which made me a bit upset. I used the web to schedule a garage issue and they failed to ask me questions to see if the part was covered. Took the rest of the day off just to find out the spring wasn't covered. Very upset
... view more
# 122987
dumfries - VA 02-20-2018
Karen Walker dumfries VA
Posted On 02/20/18
Review No. 122981
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Always a 100$ deductible, some providers they sent are really good, some of them are not professional or just not competent, but it has been a good insurance so far.
# 122981
Springfield - IL 02-20-2018
Hector Torregrosa Springfield IL
Posted On 02/20/18
Review No. 122976
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It is beneficial for large repairs. The only gripe I have is that it might take a little longer to get the repair done. This is most critical when its a water heater or heat source (in winter).
# 122976
Katy - TX 02-20-2018
Clifford Brundage Katy TX
Posted On 02/20/18
Review No. 122975
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
i've been with AHS for about fouteen years now and have hand one incident where the service provided was not the best; however, over all it is a good company and they do stand by thier word.
# 122975
CLARKSVILLE - TN 02-20-2018
Joann L Garcia CLARKSVILLE TN
Posted On 02/20/18
Review No. 122970
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Whenever I call for an appliance repair, the company AHS uses is amazing. They call right away and are always on time. The techs are very friendly. I usually request repairs online because it's easier.
# 122970
Raleigh - NC 02-20-2018
Melissa Sharpley Raleigh NC
Posted On 02/20/18
Review No. 122968
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The repair man called me within 3 hours of reporting it to AHS and scheduled an appointment. He was here on time and needed a part for my very old appliance. He was back in three days with the part and the appliance was fixed to my satisfaction.
# 122968
Sanford - NC 02-19-2018
R Solomon Sanford NC
Posted On 02/19/18
Review No. 122962
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We changed to AHS after problems with our last warranty company. They had our issues solved within a week. They were prompt on appointments, curteous and knowledgeable. Great Company!
# 122962
Charlotte - NC 02-19-2018
Ned Arnold Charlotte NC
Posted On 02/19/18
Review No. 122956
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Have used them 3 times in the last tree years and their response has been extremely quick. The repair companies have been responsive and solved the problems.
# 122956
Temecula - CA 02-19-2018
Louis Pontarelli Temecula CA
Posted On 02/19/18
Review No. 122950
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Jorge from Accord Appliance was exceptional. He showed up on time and resolve my issue in immediately. Very nice guy.
# 122950
Katy - TX 02-19-2018
Ken Bush Katy TX
Posted On 02/19/18
Review No. 122936
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have been with AHS for several years. Only one bad experience with a garage door repair. The service person came out and determined the opener needed to be replaced. He said he had to order the opener and it would take a couple of days. He never returned and would not answer calls. After a second person came out AHS initially charged me for two calls but it was later corrected.
# 122936
Vienna - VA 02-19-2018
Mrs Zabarah Vienna VA
Posted On 02/19/18
Review No. 122935
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We are going on our third year with AHS and I have to say that we are quite satisfied with our coverage. On the few occasions when things didn’t quite go well, contractor not showing up etc., AHS customer service came through and resolved the problem fairly.
# 122935
Trophy Club - TX 02-19-2018
Curtis Fortner Trophy Club TX
Posted On 02/19/18
Review No. 122934
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Prompt, courteous, and great service personnel.
# 122934
Fort worth - TX 02-18-2018
Sandi loredo Fort worth TX
Posted On 02/18/18
Review No. 122933
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Always professional and efficient. Company usually calls us within one day to set appointment. Comes out within 3 days to fix. Highly recommend.
# 122933
Littleton - CO 02-18-2018
Taylor Lilly Littleton CO
Posted On 02/18/18
Review No. 122932
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Generally, it was a good experience. We got our AHS policy as part of our home purchase. We had two items come up that required AHS claims in the year we had the policy. Each time there was a $75 service call fee. In once instance, that was about the cost of the repair on the open market. In the other, a water heater, AHS was extremely beneficial. The process was simple enough and the results very worthwhile. view less
Generally, it was a good experience. We got our AHS policy as part of our home purchase. We had two items come up that required AHS claims in the year we had the policy. Each time there was a $75 service call fee. In once instance, that was about the cost of the repair on the open market. In the other, a water heater, AHS was extremely beneficial. The process was simple enough and the
... view more
# 122932
Schaumburg - IL 02-18-2018
Andy Schaumburg IL
Posted On 02/18/18
Review No. 122926
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Financially, it's a good thing to have. But it may take a lot of time and steps to get something done. For instance, if you have a leaky pipe, don't expect a handyman to come out and fix it all in one swoop. Instead, expect several busy specialist who are sometimes difficult to get a hold of to come out and take turns to get it done.

We had a leaky pipe that went down to our neighbor downstairs.
1) Even though it's my pipe, AHS won't cover anything in my neighbor's unit, which means that the damage done in it came out of my pocket (and I have the best package available).
2) The plumber was happy to cut a hole in my neighbor's ceiling, but because he's "just a plumber", he said he couldn't fix the hole he just put in there. So I need to file a claim with my insurance to get that fixed (because AHS won't cover that, since it's not in my unit).
3) If there's a vanity/sink in front of the wall that the plumber needs to get to, he won't move it - I had to find somebody else to help me move it, then reschedule a time (2 weeks later) for the plumber to come in and finally do the work. In other words, if the wall's not easily accessible, then he can't do the work until it is.
4) Once the plumber finished, AHS needed to send a drywall guy out to fix the holes that the plumber made (covered in original claim though).
5) To get to the hole behind the toilet, the drywall guy had to remove the toilet, but his contract with AHS wouldn't allow him to put it back.
6) Again, nobody will put back the vanity, so I get to figure out how to do that and re-hook up the sink (shouldn't be hard, right?)

So, if AHS had sent a handyman who could've done everything, we'd have been able to use our bathroom again in a couple days. But instead, they sent several different people to do their specialties. Don't get me wrong, they're all very qualified specialists and each did great work. It's just that, almost 2 months later, we still can't use our bathroom.

So, though we paid about $450 out of pocket (for the plumber to do work that reached to my downstairs neighbor's unit) and a one-time $125 deductible to AHS (and I'm also paying about $45/month), I understand it all would've cost at least twice as much more (even just to get the guys out there, before doing any work) if we didn't have AHS. So if you don't mind working with all those speed bumps, then AHS is a good thing to have. view less
Financially, it's a good thing to have. But it may take a lot of time and steps to get something done. For instance, if you have a leaky pipe, don't expect a handyman to come out and fix it all in one swoop. Instead, expect several busy specialist who are sometimes difficult to get a hold of to come out and take turns to get it done.

We had a leaky pipe that went down to our
... view more
# 122926
Los Angeles - CA 02-18-2018
Michael Barton Los Angeles CA
Posted On 02/18/18
Review No. 122925
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AHS did a terrible job on my plumbing repair. It was impossible to get in touch with anyone at the company. The contractor was completely unresponsive, and when he finally did show up, he did very poor quality work.
# 122925
Lubbock - TX 02-18-2018
Carol Davis Lubbock TX
Posted On 02/18/18
Review No. 122923
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I recently had a repair made to my garage door opener. I contacted AHS and within 3 days the job was completed to my complete satisfaction.
# 122923
Kingsport - TN 02-17-2018
Curtis Pickwell Kingsport TN
Posted On 02/17/18
Review No. 122922
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I took out this home warranty on a whim really. I had received mailings from American Home Shield and a couple of other home warranty companies. I checked all the reviews and decided to give them a try, I have always done all my own repairs as I am pretty handy but as I have gotten older and after numerous back surgeries it was getting harder and harder for me to do much of anything. AND WOW little did I know only a couple of months after taking out this warranty my heat pump went out. I had absolutely no hassle from AHS and since have recommended them to most of my friends. The deductible is per visit but MUCH cheaper than me having to do it myself. If you are considering AHS I would HIGHLY recommend them. view less
I took out this home warranty on a whim really. I had received mailings from American Home Shield and a couple of other home warranty companies. I checked all the reviews and decided to give them a try, I have always done all my own repairs as I am pretty handy but as I have gotten older and after numerous back surgeries it was getting harder and harder for me to do much of anything. AND WOW
... view more
# 122922
Fernandina Beach - FL 02-17-2018
Elisa simpson Fernandina Beach FL
Posted On 02/17/18
Review No. 122921
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
It was 30 degrees and upon calling I was told the service company would call me within 2 days to set an appt. I threatened to cancel my contract so they put me on hold and after 18 minutes came back and said they would have someone out the next day. In the interim we called a local a/C contractor that told us what we could do over the phone to correct part of the problem. They also offered to come out that day to evaluate and fix. Because of our home warranty coverage we decided to wait for the home warranty contractor. 2 days later he came out and fixed. He said your unit really needs replacing but the home warranty company will require us to keep patching until it absolutely cannot be repaired. That meant we could have to keep paying $125. every time they had to come out to keep it working. Now 4 weeks later it went out again. We didn’t even bother calling them. We called our local AC contractor who came out same day and reviewed our options to repair or replace. We chose replacement as it made more sense than to keep paying for repairs. We are canceling our contract! view less
It was 30 degrees and upon calling I was told the service company would call me within 2 days to set an appt. I threatened to cancel my contract so they put me on hold and after 18 minutes came back and said they would have someone out the next day. In the interim we called a local a/C contractor that told us what we could do over the phone to correct part of the problem. They also offered
... view more
# 122921
LAKE HAVASU CITY - AZ 02-17-2018
Deborah Palmer LAKE HAVASU CITY AZ
Posted On 02/17/18
Review No. 122914
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Good Company. We used them before and then came back to them after less than satisfying experience with another home warranty company. The premiums are a little lower but the co-pay is higher, depending on the chosen premium and co-pay. It gives us a little more choice in our coverage and premium. I really like that.
# 122914
Litchfield Park - AZ 02-17-2018
Edward Kowalczyk Litchfield Park AZ
Posted On 02/17/18
Review No. 122912
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
AHS has been very responsive to our two requests for service. Contractors has responded and fixed our problems within a couple of days. Contractors were all knowledgeable and professional.
# 122912
Fuquay Varina - NC 02-16-2018
J Fralin Fuquay Varina NC
Posted On 02/16/18
Review No. 122881
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our septic pump went out and a technician came out ,diagnosed and installed the the new part in the same day. From the moment I called to when the job was complete was less than 24 hours. Very professional.
# 122881
Waxahachie - TX 02-16-2018
Michael Schuetz Waxahachie TX
Posted On 02/16/18
Review No. 122877
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
It was an overall great experience. We had problems with one of our heating units. The technician came out the next day. He came at the time he said he would and was able to solve our heating problems in less than half an hour. We were very pleased with the timeliness and the professionalism of the contractor. A++++
# 122877
Tampa - FL 02-16-2018
Oldemar Tello Tampa FL
Posted On 02/16/18
Review No. 122876
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Some vendors are not reliable. Otherwise excellent services.
# 122876
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