Coverage in Connecticut (CT) major towns:
Review: My washer developed a leak. The tub would slowly fill with water. I called AHS and a very friendly qualified plumber came to my home. He arrived when he said he would and after checking the washer, told me he needed a specific part. He apologized that didn't carry that particular part on his truck and would have to order it. He told me when he would be back with the part and showed up as promised. The washer was fixed with minimal fuss and mess. He even put the empty box from the new part into the trash can outside. He also left me the broken part so I could see what he replaced.
Review: I can honestly say that any time I had to request service, it has been very easy and quick. I have done it both on-line and over the phone and has always loved the process. The contractors have always been prompt and have done a great job!!!
Review: Our AC stopped working. We put the service request in and we had someone here the next day. They were here on time and fixed the problem. The person I talked to at American Home Shield was great to work with and so were the folks at the repair place.
Review: I have been with American Home Shields for many years, I have not had a claim lately ( thank goodness ) but in the past when I did need you, you were always there 100% for my needs !!!!!! Your contractors are always very nice and know there jobs and are quick to do everything possible to fix anything that is a problem.... Thank You for your service and I always tell everyone I know how your company is the best..........
Review: Response is quick and service providers are great. I have used this service on three different occasions. Not only did AHS respond quickly, but also did the service providers. In one case the provider was here before I got a chance to tell my husband I had made a call to AHS regarding the problem we were having with our HVAC system. It doesn't get any better than that. In addition to the great service, I have saved over a thousand dollars on service calls. I recommend AHS to all my friends and family members.
Review: I most recent experience with AHS was positive. Your agents are extremely helpful and informative with how to proceed and what to expect. I will say that the vendor, Miss Appliance, was not the greatest. I got the run around from them and lost a day of work. Also, they did not dispose of my old appliance which by contract they should have. However, AHS did everything they could to get Miss Appliance to comply. I am a firm believe of the benefits of having piece of mind that comes with an AHS home warranty
Review: The AHS Contractor sent was very professional, personable, thourgh and informative. This is what I have come to expect from AHS contractors. But, if there is ever a problem I can call AHS and the issue will be resolved immidiatly, efficiently and within a very reasonable amount of time. I have and will continue to recommend AHS to all my friends.
Review: After Josh from AMWd Plumbing left, I called his office to compliment them on their knowledgeable, polite and customer oriented employee. He explained to how the hot water heater worked, told me what he did and explained to me what I could expect in the future from my old heater. He then explained how a hot water heater should be maintained when I purchased a new one but he also told me how to nurse this one along until I was ready to buy a new one. Josh made me feel as if I was the only customer that he had all day and he was ready to help me as much as he could. (An aside...I have always had excellent service from companies with AHS. You are my heroes).
Review: I e-mail my request for service when needed. The assignment of a service provider has always been prompt with contact information also provided. After two days I often contact the service provider and we make arrangements for the visit. I have found that this allows the exchange of detailed information on what appliance I am having problems with. I have been very pleased with the men who come to evaluate and repair the appliance. Each one has been careful to remove their shoes or to wear shoe covers. I highly recommend AHS!
Review: Shortly after I signed up for the American Home Shield protection plan; and I might add, that everything we owned was working just fine, our Dishwasher started leaking. So I thought about calling AMS and had second thoughts because it had been such a short time since I signed up, I was convinced I would be ignored. NOT so. Someone was sent out and accessed the machine and told me the company would be back in touch. Shortly thereafter, I was informed that I should go find a dishwasher I would like because mine could not be fixed. I was delighted.
Review: The ease of using your service is a definite plus. The contractors you are associated with are top notch and extremely professional. It is the best investment I have made since I purchased my home.
Review: The response time was very quick. I used the automated service system and I had a call from the service provider within an hour. They were able to come out the next day to assess the situation. The contractor was clean, efficient, and respectful. If I could change 1, thing it would be the option to upgrade to a more energy-efficient model.
Review: We called for a washing machine repair. The contractor called us back within a day and scheduled to come out within another two days. He was friendly and professional. He identified and fixed the problem in less than 15 minutes. We couldn't have been more pleased.
Review: From the moment I contacted American Home Shield about my airconditioining problem I was greeted by a very professional customer service agent who promptly noted the circumstance and contacted a contractor in my area with expertise in this field. The contractor contacted me within minutes and scheduled an appointment. He was right on time, surveyed the situation and had it fix and operational in just minutes.
Review: I bought one year coverage for about $810. after about 40 days of purchasing the contract, My swimming pool filter system broke. I called AHS and they refered me to a plumber company. When I called the plumber company, they only have one employee, who returned exactly 1 call to me at 7am during the two days I was trying to reach him. And this plumber has never fixed a swimming pool. I called to cancel my contract. and I was only refunded $600 dollar. This company is like a fraud.
Review: Garbage disposal was not working. I tried everything I knew to get it to work,, i called American Home Shield and within the hour I was contacted and the contractor was on his way, He was knowledgeable an knew what he was doing, As it turned out, I needed a new disposal, which he happened to have on his truck, He was wonderful, and cordial As he left, I think we were both happy.
Review: American Home Shield is a fantastic company. We have been your customer for more than 10 years. All of your staff is courteous and dependable. Your contractors are quick to respond, very friendly and knowledgeable. I remember one summer we had temperatures the hottest they have been in decades and my central air conditioner stopped working. The contractor came out on a Saturday and determined that the cause primarily was my airhandler which was in my very hot attic. The worked diligently in the heat for hours to fix the situation. On a Saturday. Thank you American Home Shield.
Review: We're really disappointed in this service and realizing that it would probably be faster, cheaper and safer to not have it at all, and just have items repaired or replaced as needed, from out of pocket. We bought a home and had a full inspection. At the time of inspection, nothing wrong was found, but since it is an older house with a mix of both new and old appliances, plumbing, heating, etc. we thought a home warranty would be a prudent choice.
A few months in, our dryer stopped shutting off. We would turn it on and find it still running hours later. We had to have someone come out three times for this one repair, and it took a good 10 days to have a working dryer. Soon after, it stopped heating. They had to come out twice for that. The second time, the guy looked at the dryer for 2 minutes, then called AHS in front of us and said it needed to be repaired and the repair would be $475. They told him on the phone, in front of me (on speaker phone), that the repair was not authorized and that they would replace it; would call to "give us options." We did not hear back and called them a week later, at which time they offered us $195 towards a new dryer. After we had paid $150 already for this thing to be looked at, and a dryer around here is a good $500. In other words, for our $92.75 premium per month, we get $45 towards a new dryer in the end.
Of course, things happen in threes, so...
In the midst of the dryer fiasco, our furnace keeps shutting off, making noises and smelling. We first called our oil company, whom we have service with. They came out to check on it, said it was cracked and dangerous, and disconnected the wire. We then called AHS to come and confirm this diagnosis, since our warranty is with them. They sent a very nice guy out, but the guy reconnected the disconnected wire and said "I solved your problem, there was a disconnected wire!" reconnected the not-fixed possibly dangerous furnace and left, with his $75. We didn't want to taint his diagnostic process, so we didn't tell him what the oil company had said until after, he said he didn't find a problem other than the wire disconnect. Well, ummm, so what are we paying for? The problem is not solved. He didn't do any kind of thorough inspection. This is our family's safety we're talking about!!
We've been trying for over a week to get another person in from AHS to actually inspect the furnace. This has now been a problem for weeks. AHS has said they are working on it. Hmmm.
So next, when we called AHS about the dryer, they changed what they had said to the repairman when he was here, and what I overheard, saying that the dryer could be fixed and that it wouldn't cost them $475. Total change in story with no explanation, which the repair guy said happens often, and is why he let me hear on speaker phone. So, now they tell us they will only pay $195 for the dryer. We bought ourselves a dryer and they can send us a check that basically adds up to all our repair fees.
Sadly, the first time we tried to do wash, our washing machine flooded! (First problem ever with that) We called AHS again and a repair man did show up soon after. He said it was the valve, said he fixed it and left. It all took about 10 minutes total. When we did a load of laundry and went to get it out of the washer, we discovered that the washer was full of water. We turned it to spin, at which point, all the lights in the entire house started flickering to the rhythm of the washer and then there was a pop, a burning smell, and the washer shorted out. This was not happening until after the AHS guy's alleged repair, so now our machine was in worse shape than it was before he came. Obviously, this could have been really dangerous and/or damaging to our entire house. We are now waiting for a return visit and I'm really worried that the person they send will only be an appliance repair person and not an electrician.
Well, guess what? the company who said they repaired the washer, and who AHS is sending again, just told me "If you want an electrician to be there, that's not our responsibility, you must contact AHS. Someone from our office will contact you to schedule an appointment to reevaluate your current issue with regard to the washer only." Pretty scary that the guy doesn't think the washer popping and shorting out is an electrical issue, or a washer issue, or their responsibility.
The problem seems to be that, as nice and friendly as the repair people seem to be, they don't do any kind of detailed inspections. They do a very quick look over, a band aid repair, they collect the fee and leave. Unfortunately, this can lead not only to weeks without an important appliance or heat, but could also be really dangerous and could do further damage in various ways.
This is our number one concern of course... we don't feel safe with the service AHS is providing. If we did, it would be worth the fee, but we are not getting people who care about what they are doing or who do any kind of thorough job.
The second problem is simply value of service. We have paid $1113 for this home warranty, plus $300 in repair fees--none of which worked. And then we paid $489.16 for a new dryer. We get $195 back from the company after sending in receipts. This means we've paid out $1707.16 for a new dryer, and we still have a broken washer and furnace. If they ever fix the furnace and washer, we will have paid $1707.16 for a new dryer plus fixed furnace and washer. Had we simply paid for these directly, locally, we would have paid around $1089.16, for brand new dryer and fixed washer and furnace. If AHS contractors were to ever actually admit that a unit needs replacing, and if repairs were done properly and safely, this would make the service worthwhile. We can't put a price on safety, but so far, we're paying to have this company leave us with out service and put us in danger.
I realize the best kind of customer is one who never needs repairs. I realize AHS is not in business to LOSE money, but they are a long way from that scenario. We we did just buy the house and everything was thoroughly inspected. We searched hard for a really good inspector with an excellent reputation, and as a result, some things were replaced before we moved in. It's an unfortunate coincidence that three items went in close proximity, but that's why we have the warranty, and yet it isn't really accomplishing anything we couldn't have done on our own. Safety and competence needs to be a number one concern of this company. Perhaps some sort of incentive for contractors to actually find the problem and fix it the first time would work.
We've called and written to AHS, but we get canned or parroted responses by people who don't seem to understand the issues or have more than a smidgen of decision making and problem solving capability.
In all fairness, if AHS resolves these issues and gives us the safe, reliable, timely service our contract promises, we will modify this review, or post an update. It's not like we enjoy complaining. We actually want the service to work and would be happy if it did!
Review: Start of summer air conditioner was not working properly. Called for service and a tech came next day. Repair was completed, but a few days later system was not operating properly. Service tech came back and worked til job was complete. Pleasant and hard working. No problems since.
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