over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 26, 2023
CITY:
Baltimore
COUNTRY:
Baltimore city
STATE:
MD
POPULATION:
632623
AREA CODE:
4,10,44,36,67,301
ZIP CODES COVERED:
21201, 21202, 21203, 21205, 21206
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in maryland
Janet Allen, Baltimore
On Aug 05, 2022
Cinch Home Services
Up until Sears filed bankruptcy, I purchased mainly Sears Appliances for my home. My stove, deep freezer, washer and dryer all came from Sears. I bought the extended home warranty. Yesterday for the first time my deep freezer started malfunctioning. I called Sears for service and to my chagrin I was told that my deep freezer that was purchased the same time as my washer and dryer was not under warranty. Let me deter by saying the automated service had signed me up for a service call and charged by account $75.00 yesterday but, it ended the call stating that it was servicing my range, so I stayed online to inform the rep that my deep freezer needed service not my range. I was completely shocked when Sears told me that deep freezer was not under warranty. Why when I signed up for Sears Home warranty in the "1990's" I was told that all of my appliances were under warranty. Yesterday, the member service person Joses stated that he would call me back at 9am the next day with a 30-day free service and sign me up for to receive service on my freezer which would be $3.00 extra a month. He stated that I could not add additional services until August 5, 2022. OK so did I get a call back on August 6, 2022. NO!!! I called THE NEXT DAY August 5th and after being put back and forth in the customer service que per several times yes and doing the complete verification I was transferred to Gabriel ext 50707 who told me that I had to pay $36.00 in full for the service in which I did. Gabriel then stated I could not put a service call in until next day. I requested to speak with his supervisor who was not available then his manager whom he did not know. He then transferred me into a que and left the call. AWFUL SERVICE My service request number was 432557
Sheila Mitchell, Baltimore
On Jun 14, 2022
American Home Shield (AHS)
When I place an order AHS responds quickly with contractors to assist. For past 3 or 4 yes I have had no complaints. The contractors from businesses that are referred are very professional, knowledgeable, share information, may suggest variable options if needed. I have no problem in referring AHS to family, friends and other landlords.
Vito Simone, Baltimore
On May 31, 2022
American Home Shield (AHS)
Responsive, friendly and professional. Not sure what else you would want from a warranty company but they have always provided assistance and good coverage. They take time to understand the issue before sending it to a contractor.
Veronica James, Baltimore
On Sep 26, 2021
American Home Shield (AHS)
The request for service was made very quickly and efficiently and service was rendered in less than 2 day. I have found that when called, American Home Shield is efficient in scheduling help. Thank you.
Ethel Reid , Baltimore
On Jul 17, 2021
Lowe’s Protection Plans
So far I can confirm what other customers have said!! Lowe’s in Towson have the worst customer service !!! U wait almost 2 hours for someone to answer the phone then when someone does answer they put u on hold until u get tired of holding then call failed!! After all that time it’s a damn shame!! DO BETTER LOWES!!!!
Octavia Thompson, Baltimore
On Jun 11, 2021
American Home Shield (AHS)
In two weeks had to have both my AC and my oven repaired. The process was fast, professional and positive. Both of my appliances are now up and running. The copay was only $75.00 and local small businesses were used. Thank you American Home Shield.
Deborah Goode , Baltimore
On Jun 04, 2020
American Home Shield (AHS)
Service was excellent - timely & very professional. Explained the issue of the air conditioner. A new system was not needed as another company had stated. The problem was quickly fixed & the price was very reasonable.
Dipankar DeMazumder, Baltimore
On Mar 23, 2019
American Home Shield (AHS)
I am associated with AHS as a customer since 1991 when I first bought my home in New York and since then I am a very satisfied with AHS. The most important aspect of AHS is their “humanly compassionate” responses and “empathetic services” . The caring and sympathetic attitude at the time of distress makes all the difference to me as a customer and I fervently hope that AHS do not vacillate from this distinctive corporate attitude.
Sherlyn Sandy , Baltimore
On Jan 07, 2019
American Home Shield (AHS)
I almost forgot I had American Home Shield until a friend reminded me to call. It was the best thing to do. The response was fast and the repairs were done under two hours. Yeah AHS.
Chris Thomas, BALTIMORE
On Aug 30, 2018
American Home Shield (AHS)
AC went out and it took almost 2 days JUST to talk to someone on the phone. I would get placed on hold for 30-45 mins at a time. I finally broke down and created the service request online. Contractor called the next morning, it would take another 3 days to get someone to look at my unit, just for them to say they only work on gas units and couldn't do the work. Keep in mind, we are in the middle of a heat wave in the DC area, with 2 young children in the home. Seems like they would be a little more responsive. RIDICULOUS!!! Then, when I called to speak to a manager, Christine first "refused" to put me thru. I almost had to get snippy just to talk to the customer service manager, Mark. Long story short I spent almost 6 hours on the phone JUST to receive the service I pay for. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!!! They will take your money, then give you the run arounds to get the full service you paid for. CROOKS!!!!
Edith Brandt, Baltimore
On Aug 18, 2018
American Home Shield (AHS)
Have used this service twice with good results. The third time was not the charm. Following a service visit, I Authorized payment of the deductible to be made from my banking account on record. Couple of weeks later received email that payment was outstanding. After spending over 25 minutes the first day on the phone with a service rep. (Named Sweet), I learned that she believed my banking info. was incorrectly entered by a previous rep,and so could not be credited to my account. I advised her I would call back, after checking my account to see if payment had been withdrawn. Upon calling back, I again spoke again with the rep named Sweet who profusely apologized for the inconvenience. I asked her to take my bank info. to make the payment but she said that she was not successful because a new invoice needed to be made and only a supervisor could do this. She proceeded to have me hold for a supervisor. After 38 minutes, another rep. picked up. I asked if she was the supervisor, she was not aware of what I was referring to, so being greatly annoyed I asked her to take my bank info. so my account could be credited. This she did. I await confirmation from my bank that this has been completed. Evidently, AHS has a call center in another country and have not fully equipped the to handle all matters they may encounter. I think I was put on a que line back in the States for those reps. to handle without advising them of my specific concern. Wasted so much of my time to straighten out their error.
Ese, Baltimore
On Aug 08, 2018
American Home Shield (AHS)
Many repair vendors not available on weekends or holidays. So if your toilet overflows and is causing a flood, you\'re OUT OF LUCK. American Home Shield is difficult to contact a real person. You\'re often forced to the website...
David Bienenstock, Baltimore
On May 28, 2018
American Home Shield (AHS)
Have used AHS for over 25 years. Been very satisfied with their plan, and almost always with their contractors. Generally very prompt service and replacement of appliances when needed.Have recommended them to many friends and relatives witj much positive feedback
Beverly White, Baltimore
On Apr 08, 2018
American Home Shield (AHS)
I have been calling American Home Shield/Home Serve to have a problem resolved for my sewer/water line for over a week...nothing has been started with this job! On the phone, I am told that the plumber hasn\'t sent the breakdown for the work so nothing can happen until then. I am going to try again on Monday morning to see if there is any progress for my repair...hoping for success!
Jess Hennessey, Baltimore
On Feb 15, 2018
American Home Shield (AHS)
American Home Shield is a total scam. I have been trying to have a problem with my refrigerator fixed for over a month and they keep sending the same horrible and incompetent repair company. The company has not fixed the problem but has instead made it worse. AHS is impossible to get a hold of. Every time I have tried to have a repair done through them they send technicians who put a band-aid over the problem instead of trying to REALLY fix it. Every claim has been a time consuming uphill battle. I strongly advise against AHS. I believe I will have to take them to court to get proper resolution.
Jacob Smith, Baltimore
On Nov 08, 2017
American Home Shield (AHS)
This place is beyond bad. 3 service calls nothing fixed. The last time I waited 6 weeks for a tech to attempt to fix. The situation with my cooktop is dangerous and I cant get AHS to respond. Long hold times, terrible service, take your money with no fixes...they take your money and provide nothing. Sounds like stealing to me. No wonder they have been sued in the past. Stay away people! I am not the only one do a little research.
Jennifer Russell, Baltimore
On Oct 18, 2017
American Home Shield (AHS)
We have had AHS for our rental house in Baltimore, MD. We have requested services on our AC, Electrical, and plumbing issues. Most times we have become so frustrated with the services provided by the AHS contractors that we have just hired outside services to come in and finish the jobs that AHS claims they can not cover or contractors that are incapable of diagnosing and fixing the problem! There seems to be many loopholes that will just give the company a reason to not cover repairs. We will be cancelling our plan on the Baltimore, MD property. On the other hand, we have been happy with the contractors and services provided by AHS to our main home in Atlanta, Ga. and plan to renew this policy.
Patrick Lancaster , Baltimore
On Aug 19, 2017
American Home Shield (AHS)
the first time it took forever to get through to them the second time we used them I did it over the internet and it worked great.The Contractor they sent was awesome friendly showed up when they said they would and did a great job
Tyra , Baltimore
On Jul 22, 2017
American Home Shield (AHS)
I am satisfied with the warranty so far. I am disappointed with paying a deductible and not having any service done. I had a Plummer come because of a sewer odor I smelled, he didn\'t smell anything so didn\'t have to perform any work. I thought that was a waste of my money.
WILLIAM KITTLE, Baltimore
On Nov 07, 2016
American Home Shield (AHS)
To assign the service was very simple and quick. The contractor responded within 48 hours. Everything was very convenient.
