2-10 Home Buyers Warranty
Home Warranty Plan Details and Reviews for 2-10 Home Buyers Warranty
Premium: $390
Deductible: $30-75
Effective: Depends on the...
Web: www.2-10.com
Deductible: $30-75
Effective: Depends on the...
Web: www.2-10.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 225 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 225 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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I found 2-10 to be very unhelpful. I had a problem with my A/C and the company they sent out to fix it sent a guy who spent 15 minutes at my home. He took over a month to file the claim and once filed, it was denied. Isn’t EVERYTHING in a pre owned home a pre-existing condition? Well, they don’t cover pre-existing issues. long story short, they wouldn’t even refund my deductible after 2 months of trying to get things figured out, occasional lost wages, begging etc. I ended up paying a well reccomended AC company in our town and had everything cleared up within a few days with them.
Now they want me to renew? yeah, sure.
After numerous phone calls and hours of wasted time, I learned that the 2-10 warranty really didn’t cover the problem, which was with the furnace of my new home. Next I will let the homebuilder know of my dissatisfaction with this worthless warranty.
Even if they had covered the expense, the hassle involved in dealing with 2-10 would not make it worthwhile – even if they paid the warrant, and I expect there is little hope of that.
Good luck and I would look elsewhere for a warranty.
I called 2-10 to file a warranty claim on my stove in mid-June of this year. It has been five months and my stove is still broken, despite a dozen calls to both 2-10 and their local repair contractor. The local contractor claims that they are still waiting on 2-10 to authorize the service. Ridiculous! 100% scam.
Eating out for five months has gotten expensive.
Hold time is unbeleivable. When I finally got through, they gave me an answering machine. Then when I asked for reimbursement, they said no, because I didn’t get prior approval. For a heating system breakdown, in the middle of a winter storm, two days before Chrismas….
Yea, right.
We had the absolutely worst experience with them. Our air conditioner broke (it had broken several times before and they had always fixed it). They decided not to pay for the repairs. The repairman actually told us that that 2-10 was pissed off at us!
We wanted to speak with the supervisor who made the final call but we were told that we couldn’t. The temps were in the 110s that week (we live in Arizona). We had an 8 month old baby! I was driving around in the car with the ac running to try to cool him down. We lived like that for 3 days. We finally paid for it ourselves.
We will be filing a suit in small claims court. They are bullies, liars, and crooks. They WILL NOT be there for you. There was no legal reason for them not to pay. They just changed their minds on the spot.
Don’t trust them.
2-10 HBW did a wonderful job for us when our heating system went down.
By and large, our issues were more with the contractors. We had mostly good ones and some bad. We have a newly renovated home. We once had to assert to 2-10 that we needed a furnace repair NOW (winter) and a different contractor than the one they initially recommended. Finally they agreed and we got our furnace fixed.
Fortunately, we haven’t had an incident yet where we were completely disillusioned with 2-10. Our warranty is up for renewal. Though I am shopping around, I haven’t decided on giving up 2-10 yet. Let’s see…
2-10 did a horrible job on our claims, they would not cover, sent out an inadequate technician and called me a ton of times to renew. WTF??
I will NEVER have a home warranty again.
Think about this…They don’t cover any “pre-existing conditions” well, what isn’t “pre-existing” in a pre owned home that you just bought??
So technically, they can refuse to cover anything!!
Hard to tell with this company for us. We have had a washer (or dryer) motor go out that was replaced. . .and it was a Bosch, so very expensive. We have also had another washer problem that turned out to be a fuse. And our soap dispenser flap stopped opening and that was replaced all in the span of 2 years, so no major problems with the company.
The first experience with them was with the washer motor. They contacted contractors and also gave me their phone numbers and suggested that I call them myself to set up the appointment as well. We went through 3 of their contractors before we found a 4th that was still in business and also covered my brand of washer. Once we got that company it was a very nice experience. We frankly got lucky. Found an appliance company that was super nice and also honest. Service call a few days later, diagnosed the problem, 2-10 covered it, replaced motor a week later.
Fuse went out with the washer the next year (had renewed with 2-10). Called 2-10, requested to use the same appliance company and after a bit of struggling with “are you sure they have a contract with us” we got them again. Once you find a good contractor that you know is covered with the warranty company, request them only. 2-10 has always allowed me to request them or others as long as they are in the network.
The Dishwasher was a bit of another story. The contractor said that they could replace the soap dispenser flap. He was there on the same service call as the washer so we didn’t have to pay an additional $65 deductible, so saved some money there. I went on to 2-10’s website to schedule the “work order” for the contractor (file a claim) and could not find dishwasher on the drop down list. I called 2-10 and was informed that the dishwasher was not included.
Normally, a few appliances are not included in the warranty and you have to add an additional coverage, but since I did a straight renewal from the year before where everything was included, I did include the dishwasher by default. I explained that to the customer service person and they were not helpful. They told me that I had not paid the $20 to add the dishwasher. I said, alright, I would pay it now. Then they said that since it was after 30 days from when I renewed it that they could not add it on. I said that clearly this was a paperwork error and that they had to research my last policy with them. They transferred me to the supervisor in which I got a voice mail, left a message, and of course never received a call back.
This went on for days. Finally I did get someone on the phone that I had actually talked to the day before that had tried to help me. They felt bad that I was still going in circles and they kept me on the phone while they researched the problem. He came back on and actually admitted that this was their mistake and that the dishwasher should have been included. It wasn’t but that I could go ahead and add it now for $20 and they would waive the 30 day limit issue.
Then they called me after the contractor submitted the work order for the new soap dispenser work and offered me $250 toward the purchase of a new dishwasher. We considered it but in the end just had the old one fixed.
So, mixed feelings on this one. Customer service can be horrible. Finding the right contractor/appliance person/plumber in your area that is in the network of the Home Warranty Company is a big, huge help.
Will I renew? Probably because the other reviews of the other companies scare me and at least I know this one.
Our furnace failed in the first year of owning the home, they denied the claim saying the unit was not installed properly. This of course is after they ignored our claims for weeks while I had a 16 month old and pregnant wife at home. I wouldn’t do business with this company if you held a gun to my head!
I swear I will NEVER have a home with a 2/10 warranty ever again. If anyone thinks the warranty is actually in the interest of the buyer read the “tolerances” for everything. I have huge problems with my builder, the warranty company is not supportive to me, only to the builder. I have walls that bow out, floors with slopes, concrete with cracks, windows
that have broken out, showers that leak, doors that won’t shut/open correctly, dry wall that is peeling off the walls. My house is less than 2 years old, I have spent 9months with the builder and HBW fighting them to fix the damned house, I have been told cracks in concrete if they are over 3/8″ in 32′ are defects, bows in walls are tolerant 3″in 24′, dips/slopes in floors less than 3/16″ are not considered defects, because my windows open and shut, the same with my doors they meet tolerance. I have requested the paper work for arbitration (such a crock) I sent a certified letter, get the letter back because they moved a year and a half ago and the letter wasn’t forwarded. You would think they might send out notice to the customer, no, not so much. I have been informed to look in the left hand corner of correspondence from them the change would be there, because everyone assume their 2/10 warranty company moves. I sent a fax in requesting the arbitration information, I gave them until 5/15 to get the info to me or I am hiring an attorney and going after them and the builder. Cannot file arbitration if they stall long enough to get you past your 60 days they give you when you file a claim.
My advise, run run like hell before buying a home with a 2/10, and don’t waste time or money renewing. Terrible bunch of crooks, liars and manipulators.
Its taking forever to get our ac unit repaired , They sent a company out of ashboro nc to come look it and I dont think he didnt know what the hell he was doing , Im going to spread the word to everyone that I know to stay away from this compamy
Very disappointed in 2-10 — unreliable recommendations for service providers, no geographic sense, incredibly long wait times.
Please stay away from this company. Like most extended warranty companies, they are quick to take your money but never respond to your problems. Even if it is a very legit problem that happens once in a while, they find every excuse not to authorize or pay for the repair. Please save your money, put the yearly premium in a piggy bank and use it when the time comes. Do not waste your time or money with 2-10 Home Warranty.
A/C went out. Took over two weeks for 2-10 to order the correct part. Customer Service was unusable – every rep told a different story as to what was happening – and almost every story was wrong. The issue could have been fixed quicker with a slightly more costly option – but 2-10 instead chose to drag out the process despite the string of 90+ degree days. I would strongly recommend looking elsewhere for your home warranty needs.
My house has major foundation cracking, septic has failed after 2 months of being in a brand new house and a punch list of over a 100 warrenty items that were never fixed and will never be fixed because 2-10 leaves it up to the builder. The list goes on and on like traus failure in the attic, not just a few more like the builder wasn’t sure how to install them. my roof sags. The house across the street from me collasped before the people got to move in. the builder rigged it and now they have major issues with there house. Again 2-10 wants nothing to do with it. The home warranty isn’t worth the paper it’s written on.
They were very prompt and professional. No hassles.
rip off dont trust them
The couple we bought our house from purchased the home warrany through 2-10 for my wife and I. We are or were first time home buyers, so we felt a huge relief by knowing they did so. The first problem we had, our dryer would run about 10-15 mins and then it would kick the breaker, we called 2-10 they sent out an electrician, come to find out that the seller of the home we purchased put a broken, taped up circut back into the circuit box, without a hitch the contractor sent out by 2-10 replaced we paid our deductible ($85) and he was on his way. In retrospect i could of replaced it for $25 on my own. Then the second time we used them was for our Heating/Air conditioning pump and air handler. They sent someone out, we paid $85 for them to tell us that it isn’t covered under 2-10 due to lack of maintenance. Well they don’t care who did what, it wasn’t due to lack of maint. on our part, but they wouldn’t cover it, and we were out the trade fee, and had to pay for whole new units out of our pocket. Today 7/30/2008 a plumber came out sent by 2-10 we had a leak coming from our upstairs bathroom down to our laundry room. The plumber comes out to determine that the wax ring needs to be replaced and 2-10 didn’t cover it, we could pay him $160 to fix it, or pay him the $85 and we fix it. We pay him $85 for him to leave our house. 2-10 is not worth the money or the time you will waste. Do not buy for anyone purchasing your home and do not buy for your self…not a good experience no matter how you look at it.
they lie like hell they use inferior service men and do not replace after saying they would they give you the 300 mantra instead of replacing DONT USE THEM THEY WILL LIE AND CHEAT
i have had been in my house for 8 months and came home ac was not cooling…. called and in 2 day the ac unit was fix and was cooling great. The next time i called my master bath shower would not shutoff ( hot water side). The plumber came out tried to fix it but told me that the part could not be gotten and that 2-10 would replace the shower… They did with in 2 days i had the shower working back in order… Everytime i needed to have something fixed 2-10 has been there for me…
Our hot water heater began leaking and eventually the heating element even went out. We reported the claim when it was just leaking. It now is completely defunct. Something in/around the tank has soured and filled out house with a ghastly odor. To my knowledge, it is still covered, but at their timely leisure. Since it is not classified as an emergency (and they refuse to classify it as so until 3 months have gone by), there is no telling how long they would have us wait. I refuse to wait three months for hot water and to rid of the smell, we are just going to do it ourselves. Worthless.
I have used this company two times in one year and have been satisfied with the service. My concern is that now my policy is up for renewal and my rate has increased. I am looking for a cheaper company, with hopefully the same service.
Four claims so far in one year and 2 more I just called in. Everything was handled well and work was done fairly easily. When I called they were always very polite. I can read my policy and knew what was covered and what was not. I had electrical, refrigerator, sump pump and concealed work done. One handyman was not a bright bulb, but I requested not to have him do anymore work. They were fine with it. The only thing I am upset about is that they won’t renew my policy. I guess too many claims in a year.
Would not pay what their SELECTED PLUMBERS recommended for repair. i was unfotunately caught in the middle…water has been turned off and home warranty would do nothing to help outside of customer service man Mike being extremely rude and offering the only solution is for ME to pay more money????? So upset you have to jump through hoops to get things covered. HORRIBLE COMPANY!
No real problems with 2-10 while we owned them. We made several claims and all were covered (mostly on appliances and 1 major one on a busted water pipe). Most contractors were decent and only had problem with one for Washer (not being able to keep it working for more than a few weeks), but was evnetually resolved. Only real complaint is that we werre dropped in the year we filed several claims which seems to be the norm after reading through many of the reviews.
Overall very descent while we were covered.
just got off the phone with them, it’s been 2 weeks that my washer is broken. 2-10 says its been fixed, i have never seen the contractor come back and fix it..again i have 2 wait 1 week.
i will never go with them again!!!!
I have well water supply system, and the pump is broken. We don’t have water in house two weeks now and they are still playing game with us, changing the warrantable item to non-warrantable item with excuse based on builder. I will tell everyone, don’t buy 2-10 year warranty, since they will get nothing.
I have really bad experience with them and builder right now! I hope can give it 0 rate. US business model like this cause American have the live today! The only things customer can do is reveal these cheating behavior under the supervision of public.
First Home first call to get a gas leak fixed. Made 12 calls repeated same info with a HVAC crew waiting for approval to work. They had me fax the inspection report to verify if it was pre-existing ( they do not cover pre-existing) After 3 hours of faaxing and 3 more calls they called back saying that even though the inspection report does not have any info on gas leak they “feel” that this was preexisting and will not be covered.
Total expenses for me in trying to get 2-10 to serve the warranty: 4 Hrs of work time spent on calls + 3 Hrs of a HVAC guy who waited for approval to work + cost of repair 450$.
Roughly around $800.OO
This company is a warranty scam. You use them only if you break something.. otherwise everything is preexisting. I am following this with a complaint to BBB and any forum I can.
Fortunately I have legal coverage in my employer benefit elections and I plan to sue them.
We have used this service a couple of times within a year and are not happy. The contractors sent were poor to say the least. Stay away from this service. Please.
Long story short…They denied fixing our furnace -they sent the Select Mechanical- another HORRIBLE company who replaced parts in the furnace- when our claim was for the AC not working properly- now somehow our furnace is not working now they are denying the claim- even after I sent them my full inspection report showing that the furnace was in good working order! I am in real estate and will do my best to let the entire real estate commmunity in Indiana know how fraudulent they are! DO NOT use this company! you will regret it! I could go on and on- you get the point.
I have 21 investment properties that I have covered with 2-10 plus my own home and my brother’s. Overall, I have to say they are dependable, always courteous and respond in a timely manner. We have used them extensively especially with our investment properties. No claim has ever been denied.
We had one house where the A/C unit went out on a Friday in the midst of an extreme heat spell. I explained to the CSR that I couldn’t have my tenant staying in the house without A/C indefinitely. She upgraded me to an emergency and had someone out there that afternoon. In the end they replaced the bulk of the system which would have cost us $1,900 but instead we only had to pay the $65 service call.
When my own hot water heater went out in January (and flooded the hardwood floors) they couldn’t find a contractor to come out on Saturday. I found my own plumber , got authorization and had it fixed within hours. I submitted my claim and was reimbursed within a few weeks with no hassle.
I have found recently that they are renegotiating their payment schedule with their contractors and some that we’ve used in the past will no longer work with 2-10. However, we’ve always found their contractors to be professional,licensed and complete the work in a satisfactory manner so I feel confident in using others. Also, you have the option to use an out of network contractor provided they are licensed and will call for pre-authorization.
I did have a problem getting reimbursed when I had to replace my pool booster pump. It was denied but when I asked to review the matter with a supervisor he offered to pay half of the cost which was better than nothing at that point.
Most of our warranties are up for renewal and the costs are increasing as is to be expected. I decided to look at some other companies but frankly outside of cost I have no complaints. And based on the reviews of the other companies I’ve decided 2-10 beats the others by a mile.
One last comment. When we first started using warranties for our investment properties we went with NHP (National Home Warranty). STAY AWAY FROM THIS COMPANY!! They are a scam and a fraud. My partner reported them to the Atty General’s Office in NY. Every single claim we made was denied but not before we wasted days and in some cases weeks trying to get an answer. Everything was either pre-existing or insufficient records.
Hope this was helpful.
The only way we ever got HBW to pay anything on a claim for construction defects was because we had a way to avoid their arbitration process. Despite a federal law that said we didn’t have to arbitrate because we had a govt backed mortgage, HBW kept trying to get us to arbitrate our dispute with the builder, with an arbitration company they mandated. If you have FHA or VA financing your lawyer needs to make use of this federal law, Title 24 of the Code of Federal Regulations, Section 203.204(g). It says “judicial resolution” has to be an option along with arbitration. I believe it also says that for FHA and VA buyers arbitration has to be at no cost to the homeowner so if you get sucked into it and it’s too late to get out it at least should not cost you extra to get hosed.
Their arbitration company CAS was owned by a disbarred lawyer. We found out about many problems with their arbitration.
HBW was offering only part of our damages and acceptance of their offer would’ve required we give up claims against the builder for the rest of our damages. This would’ve ruined us financially as the damages were severe, with many serious defects in a brand new house.
The way most if not all these new home warranty policies work is that they protect the builder. They do little for the homeowner unless you have time to learn quite a bit about law, consumer protection, etc. This became a huge time consuming operation for us but we eventually prevailed and settled our case. By avoiding their arbitration process we were ABLE to pursue it. In arbitration we’d have probably lost or had to accept the low ball offer.
I learned a lot about warranty companies from some consumer protection groups, and my own research. First, most are not insurance and therefore are not regulated by the state insurance departments. Warranty companies are actually “Risk Retention Groups,” not insurance. Even their so-called insurance backing, National Home “Insurance” Company, is an RRG.
The contract to buy a warranty policy is between a builder and the warranty company. The homeowner rarely knows what terms these two companies have bound them to until it’s too late, for example the arbitration clause in the warranty that you don’t see or don’t realize what a trap it is, until after you’ve bought the house.
I have since seen court cases that said HBW’s arbitration clause is “unconscionable” and unenforceable, but unfortunately many other court cases said that thought it was unfair it was still enforceable. You can find many of these cases discussed online by Googling this company or its chosen arbitration company, Construction Arbitration Services.
No surprise at all to see so many negative ratings here for HBW and I suspect most similar companies have similar comments/ratings. To top it off, during our dispute, HBW still sent us letters asking us to renew their “coverage!” What a joke. Don’t think you have much protection with a home warranty. They are mostly a marketing tool to sell houses, and their coverage for the homeowner is more of a false sense of security.
This is a sham operation. If the homeowner accepts this warranty they are agreeing to “minimal construction standards” per the NAHB Resididual Guidelines. This means, according to the booklet, that you are agreeing to substandard standards that most all builders can achieve. In otherwords, you are agreeing to toss away your hard earned money and accept shoddy construction! So what if your roof leaks, your plumbing is not connected to the sewer or your hot water is plumbed to your toilet, your foundation is caving in and your windows are installed upside down! This is what you agree to with the 2-10 HBW. BEWARE. Be very AWARE.
And remember, you are giving up your 7th Ammendment rights to court jurisdiction for an industry owned arbitration company that rules in favor of the builder over 85 percent of the time! Just say NO if this warranty is presented.
I bought a home that was 3 years old and came with a home buyers warrenty. I felt confident that everything would be covered in this almost new home. After 3 months of living here we had a hot water heater problem. I was told that the hot water was NOT covered even though my “policy” which is not at all specific says covered items “hot water heater”. Later in the year my air conditioner stopped blowing cold air. I called 2-10 and was told it would be 10 days before their contractor could service me, however I would have to pay the deductable up front. After waiting the 10 days, the air conditioning contractor said that this problem (a capacitor) was probably not going to be covered. It was not and after nearly a month with no air in the middle of summer, I paid 125.00 to get it fixed from a local contractor. Warrenty is all “FLUFF” made to look nice in a package for resale of a home, or a new home sale. But is totally worthless. Save yourself the headache now and NEVER buy this warrenty!
This company lies,conveniently looses records and can’t get thier stories straight. Six months after moving in, our septic pump went out on a Sunday afternoon. We called customer service and they said that they would get someone right out. After waiting a couple of hours no one showed up so we had to call customer service again. We were told by “Mike” that since they had no contractors in our area, and because this was an emergency, we could find our own contractor and that they would pay 100% of the bill since they had no one available and they even gave us a PO number for the contractor to bill against.
We hired a local contractor and the repairs were done, however, when he submitted the bill which came out to over $1200 (the part alone was $700, and we confirmed this by getting prices ourselves) 2-10 refused to pay anything over $500 because that’s what they said they ONLY authorized for, leaving us with the balance to pay.
We contacted 2-10 and the first person said that they found no note stating that “Mike” approved anything over $500. We escalated this and then the next person said that they did see the notes and that they would take care of it.
In October of last year (2007) their sales department called us and wanted to know if we were planning on renewing our policy. I explained to her how upset we were over 2-10 not paying the contractor like they said they would. She said that she would look into the matter and call us back and when she did, she said that she could get an additional $500 paid to the contractor but could not get the full amount. We decided that this was better than nothing and we would pay the balance due. Like an idiot, we renewed the insurance.
Bottom line, they NEVER paid the contractor. We are up for renewal again and once again we get a call from sales, the contact was Marcia, I explain again to Marcia what happend and how they STILL HAVE NOT PAID THE CONTRACTOR! Marcia stated that she would check into it and get back to me. After numerous calls back to her, Marcia explains to me that the claim was closed, another round of lies! I asked for it to be escalated again. Then we were told that the contractor only billed for $500. We asked for a copy of the invoice and first they said that they only take verbal notification of the bill over the phone. My husband said that he didn’t believe it, because any good reputable company would want to see an itemized invoice, then a miracle happend, they found the invoice! My husband informed the customer service person that if this bill is not taken care of, that we would be turning this matter over to the State Insurance Commissioners Office and to the State Attorney Generals Office for investigation. They made no comment.
Bottom line, we will be making formal complaints to the State, and DO NOT PURCHASE insurance from 2-10. They will find everyway to lie to you and not pay the repair bills.
When contractor comes to see the problem they attentive to you , but the company usually only takes deductible in addition to the premium paid ahead. No repair ever! Nothing is covered for a first year at least.. and everything is determined as “preexisting condition”, so you pay from you own pocket. I quote their denial for the claim, such as “preexisting condition is not covered by the warranty”. I strongly don’t recommend this company. It’s better to have no warranty, than to have them! Waste of money!
This warranty came with our home when we purchased it 8 months ago. It has been great. We have called 3 times – once for plumbing and twice for heating/ac. Service was with 24 hours and we only paid the $65 fee each time. The Ac repair guy said the cost of the warranty was less than the cost of the first repair that was done on the ac unit. We are difinitely going to renew.
The 2-10 warranty site will not contact me following three complaints about their contractor. No work has been done although the contractor was quick to cash the check for the co-pay. From what I’ve seen so far, this is a worthless and costly warranty. I recommend that anyone avoid this company.
had the worst experience ever. unprofessional and poor poor contact service. I was out of pocket so much money. Brief summary, AC broke down and it took them 4 times to come out and 2 different AC company to complete a simple order. Many lies and promises to show on time, almost always late or no calls or follow up… even by B-10 rep. No thanks, if you want to keep your sanity and keep your tennant don’t bother with this terrible company!!!!
From recent experience they have said what they would do and have followed up superbly….
After dealing with 2-10 Home Warranty and reading the other reviews I wish I had never been duped into getting this home warranty. Too bad for me that I did not do my homework ahead of time.
I called within a couple days of moving into my home for a problem with my heat pump and/or thermostat. Anything ’service’ related is not covered. Fortunately, it was a minor adjustment and I only had to pay $95. Oh yeah, you are responsible for the first $95 anytime they send someone to your home.
A couple weeks later while setting up my outside Christmas lights I discovered an outside outlet would not work. I called Hometrust and they said it wasn’t covered.
A couple weeks later I called and stated I didn’t think my water softener was functioning properly. The company they sent I had never heard of and I have lived in the area for 40 years. The contractor and Home Trust decided that it was a pre-existing condition when I moved into the home and they would not cover that either. The contractor would get $95 for the call, then he wanted to clean and test it on another day (another $150), and then come out and test it again (another $95). Forget it, I’ll just call Sears and get a new one.
What a scam! What’s the point of a Home Warranty that doesn’t cover anything??? I’ll never buy a home warranty again!
They would not allow the repairman fix what he said was needed, instead ordering him to put a bandaid on it. The part failed less than a month later causing much greater damage, which they found a way to not cover. I would NEVER use this company again.
This company did not renew our policy but did not tell us about it. We always paid the deductibles and annual bill. The customer service people told me that they chose not to renew out policy and because of this they did not mail us a renewal policy. So, how were we to know this? Meanwhile, coverage lapsed one week and during this time out heater broke in the middle of December. I called them and they said sorry, you’re no longer covered.
Every time we call we get a different story. They can’t get our address straight. We can not get local contractors to come to our home because they don’t service the area where our home is listed, 100 miles away. When we call, the 210 operator is making notes and will take care of it.
The only reason I can give 2-10 Warranty a “2″ for overall is my repairs were eventually made. Very difficult dealing with these folks. Looking for reasons not to pay for covered problems. Dumped me like a hot potato after making a couple of claims during one year of coverage. Did not have the fortitude to notify me of their non-renewal intent.
Would recommend to head the other direction, away from these folks, fast. Look elsewhere!
I am really disappointed with this company. Honestly, I am very angry. We have had this warranty for 4 years and the same problem with heating/AC unit (heat pump system). The unit is 14 years old and they refused to replace it for a long time until the last contractor foguht to replace it. The only thing is that they replaced the inside unit but told the contractor the outside unit can just be rebuilt. Now that was back in March 2008 and its now December and the outside unit stopped working again. The outside unit supposed to be all new parts . The contractor came out and it took him 5 minutes to say the unit needs to be replaced and we had to pay him the $85 fee. I’m steaming mad because we are now being told by 2-10 that we have to pay more charges because they do not cover certain fees. The outside unit did not last an entire year.As much money we have paid to them over the last 4 years we could have purchased a whole new system ourselves. I do not recommend this company at all! My husband and I have constantly had confrotations with the representatives. Everytime we ask for a supervisor we have to wait on a call back that we never recieve. There were times were the same pieces that go bad were being replaced over and over again by different contractors. We tried to explain to them this information but they act like they did not have the information in the system. I always replied ” well I have a copy of the receipt if you need me to fax it:. Of course they were not trying to hear it. We are still trying to fight these charges they are trying to make us pay to replace the unit outside but after this we are not renewing with them ever again!
This company appears to be a total scam. I had a microwave door latch that needed adjustment but the microwave was functional. After 2 months, I now have a microwave that is non functional and when plugged in causes sparks and trips my circuit breaker. When the contractor was working on my microwave he was constantly tripping the circuit breaker and finding new parts to replace which of course required further visits (it needed a new latch for Christs sake). After his last visit the circuit breaker needed to be replaced do to their incompetence. Now to add insult to injury, they want to send an electrical contractor over to fix the non broken circuit because the microwave contractor is claiming that the microwave is fixed. Only the door will not close 50% of the time (it pops back open) and he was never able to eveen test it as he destroyed my circuit breaker during his servicing or lack thereof (telling me to get an electrician to fix it). And of course they will want the fee for the electrical contractor to say that the circuit is fine. Which it is (it has been replaced of course at my expense). I knew from what the mw contractors office was saying after I spoke with them exactly where they were going. Just so I could assure 2-10 that the circuit was fine, I even plugged in another microwave into the circuit as well as a space heater (both running) with no problems AND TOLD THEM SO. Anyway, they chose to ignore that and opted to attempt to continue their game. They obviously could care less about their customers and that I am a Realtor makes no difference. This company AND their contractors apparently lack competence and worse, THEY LACK INTEGRITY.
STAY AWAY, STAY FAR AWAY…..
I have had my 2-10 warranty since I purchased my home 2 and 1/2 years ago. The first episode was with my furnace when the firebox went out and we had to shut it down in the middle of the winter in order to keep from killing the whole family. They sent a tech out and he said it was fixed but it wasnt which was obvious by the wailing of the C02 detector. We shut it down and they came out again. This time they had the unit replaced! Wow! Was my wife excited! When I got home from out of town I walked down the hallway in the house and lo and behold warm air was pouring out the return on the furnace! Could it be true! Yes they put the furnace in upside down! Well after a couple of more days of going round and round with the contractor and 2-10 they turned it right side up and went on their way. Well this Nov. our washer broke down and 2-10 has reared their ugly head again! Wife said we needed to extend the warrany? Boy am I a sucker. We are still sitting here without a washing machine. I have no idea how in the world the contractors they use stay in business. The guy who tried to fix it the first time couldn’t no matter how hard he tried. So they gave us the # of another and he wouldn’t come out and fix it! My advice to anybody who will listen? DON’T BUY THE WARRANTY FROM 2-10 WHEN OFFERED!
We have had 2-10 for the last 4 years since we bought the house. We have called them 4-5 times including 1 major (hot water heater) repair. It was replaced new the same day. We have had no issues. Maybe the KC area has good workers, the only complaint we have is the cost & deductable goes up more each year.
I have had them for one year and do not plan to renew. We have an older home and needed several repairs – a boiler, a dishwasher (3 times – but really the first one was never fixed), and a plumbing issue.
2-10 basically makes you wait forever – the return time is crazy. They rarely pre-approve in a timely fashion. The contractors tend to be bad and not show up to the calss. We have made numerous complaints and in the end they will rarely approve anything and will find any and all means to not approve you. I would not recommend them.
I was going to use 2-10 for our home warranty, after getting everything setup, I thought this was a good company. Two months after my first payment should have been taken out, I called them to see what the problem was. The reply I got was “Ahhh we”re no longer doing buisness in Oklahoma” I never got a phone call, email, or letter stating the change in company coverage. I would think if they decide that they are not going to cover someone and had this all setup to do so, they would have at least made an effort to contact me and tell so I could set it up with someone else.
If I could give a rating lower than a 1 I would. This company is an absolute joke and favors the builders so much. They package the product as this wonderful warranty that is there for the homeowner. The actual opposite is true. It aids the builder by forcing the homeowner to follow their conflict resolution process. Even after winning in arbitration 2-10 still favored the builder. Stay away from this company if you can!!!!!!!!!!!!!
Poor customer service. Supervisors were not forthright, gave me the wrong information and denied a claim for a broken furnace. Supervisor had the guts to tell me that the temperature was in the “40s” and therefore there was no rush to have a serviceman come over and fix my furnace in December 2008.
I will not recommend it to anyone.
The company lies and does not approve even genuine claims, there was a problem with my dishwasher where it basically stopped working – the company denied the claim and eventually I had to pay it from my own pocket
This company seems to be limited in the number of service companies it deals with. For instance they sent an HVAC company which claimed it also repaired garage door openers to repair my garage door opener. Of course, they were not able to repair the garage door opener, so a legitimate reapair company was called in. (This could have been repaired in one visit instead of two if the correct person would have called the first time).
This company will also cancel you if you use this service too often.
DO NOT USE THIS COMPANY! They are a rip off. After over 1 month and 4 people out to my house I still have no refrigerator. Stay away!
Here is my recent experience with 2-10:
To whom…concern,
After (your company) failing to provide me with a competent contractor in an emergency situation on no less than 2 attempts in 2 days, I had to go with a contractor that I knew would get the job done. I had to leave the 3rd day and I had the responsibility to keep my family warm during the Winter months. Now I try to be reimbursed for my inconvenience, and all I get is customer “no-service” and the status-quo run around – not to mention an ignorant “cubicle” person and her “avoidance” supervisor.
If you do not take care of this situation, certainly it will cost you much more than my $523.45 invoice. I am an engineer and building inspector in the Orlando area and “word” gets around. And please, don’t give me your “boilerplate” “I must get prior approval…”, you failed this requirement with the 2 out-of-business/inept contractors you had me contact.
Regards,
Benjamin L. Cost,MA,SBCCI,CIPE
Regards,
I would not recommend doing business with this company. But if you do, or you got the warranty via a sale… find out exactly what is covered and what your limits are for each covered section of the warranty (preferably before you send them money). To be frank, it’s simply not as good as they make it seem. Also, you will be amazed what is not covered and how fast you can reach the dollar limits for each section of coverage. It seems that the non-covered items are the ones that usually come to fault faster or are the big expensive items. It may look good on paper, but ask some contractors about pricing and the limits of coverage.
As for customer service, great, until something goes wrong or there is a complication. They can become rude, argumentative and condescending.
I actually had a customer service rep tell me that I could not speak with his supervisor. That the supervisor would tell me exactly what they did. I had to call back (again), go through the phone tree (again), and wait on hold to talk to a new person and ask for a supervisor.
I also had a rep argue with me!
The communication between the “various” people that may handle your reported problem is not very good. I’ve had one person tell me one thing, and another something totally different.
Buyer beware!
Horrible company. Rude, no customer service, sexist remarks, crappy contractors who could not find their way out of paper bag make this POS company a BIG ZERO… And worse yet, they don’t care. They know that they have a horrible reputation and they just plain don’t care. Guess they are still getting theirs and could care less how widespread their poor reputation is. One can only hope they would go bankrupt, but I’m afraid that if that hasn’t happened yet, it won’t. Bottom line is, is that they are basically low life thieves.
DO NOT GO WITH THIS COMPANY!! THEY WILL NOT REPLACE ANYTHING.
We had a couple good experiences with them, but I found that you must “jump through hoops” to get anyone on the phone. Some of the contractors were good, and some were not. They know that they get paid regardless of their quality of service. HBW will try to deny valid claims and must be convinced to cover. Our last claim was valid, and they said that the condition (it was a refrigerator) was preexisting even though we bought it new when we bought the home! I agree with a few of the other comments I read here. They just cover randomly- They are hard to work with.
THIS COMPANY IS HORRIBLE DONT BUY OR RENEW THE WARRANTY FOR YOUR HOUSE IS A WASTE OF MONEY THEY DONT COVER ANYTHING AND THE SALES REP ARE RUDE BIG ZERO
Thanks for the feedback everyone. You made my decision on whether or not to renew easy.
I’ve had so many bad experiences with this company. The worst customer service people that I have had to deal with. They are not focussed on helping the customer at all. I had to wait almost 3 months to have my appliance fixed. What a Nightmare!
I called them to place a warranty on my washing machine. I had to wait 10 days for their recommended vendor to come out and he did nothing but clean a button and I had to pay the $60. The problem came back less than 1 week later the button was stuck again and their initial company refused to come back now they want to send another one that can’t come for 8 days and I more than likely will have to pay the deductible all over again for the same problem they never fixed in the 1st place. I will not renew this for another year. Too much wasted time on the phone with them and missed work to meet their prefered contractors who are a joke not to mention very rude..both 2-10 reps and their contractos so far that I have dealt with.
Buyer beware and read the terms and conditions. You will find that you pay more in the end. You are better off in some instances foregoing home warranty services, finding your own qualified service provider and negotiating a better deal especially in this tough economic times. 2-10 Home Warranty quality of service has suffered in the past several years that I have used them. Most service providers in my area will not honor them so I end up trying to find my own service provider which ends up costing me more money. I will not renew after this year.
i used this company for about three years and only had about 2 service calls in all. the first was an upstairs toilet that was stopped up and water the was coming from the ceiling as a result. 2-10 sent out a guy that was not very professional. He came in with a plunger unclogged the toilet and gave me an invoice. i asked him what about checking the plumbing, pipes, drains, etc. regarding the water from the ceiling and he said that 2-10 did not put in a service call for that and i would have to call them back and have someone sent out. i mean i could have used the plunger myself and saved 65 dollars. well, i called and called and finally after several weeks was able to get the customer service guy at 2-10 to set something up and waive the service fee; however no one showed up and the issue was never resolved with 2-10.
second issue was the AC. made a service call and 2-10 set up with a company that would not return my phone calls. i did some looking around and found another company who was very professional and was listed under 2-10. he came out and did some work but informed us that the warranty company does not pay for a lot of the work and gave us a form indicating what would not be covered based on the warranties guidelines. he really did not have many good words to say about the warranty company. i found him to be very professional honest and he did not over charge us. gave us tips on how to keep the AC unit in good working order.
Well i actually am without a home warranty right now and needed to get some work done and was thinking about going back to 2-10 but after reading all of these unfavorable reviews, it reminds me why i dropped them in the first place. i wouldn’t come back now if they were giving warranties away, which might be the case if they continue to provide such poor service. It almost seems less of a hassle to just pay out of pocket for services and just get it right the first time.
They replaced my 5 ton HVAC and an airhandler on another unit. The service company – Reliant Heating & Air were exremely professional.
I have owned 3 homes with 3 separate home warranty companies and 2-10 is by and large the worst of them all. Heating claim in December was denied due to a pre-existing condition, what was the pre-existing condition? Time. It was not brand new.
When I provided the home inspection to show the unit had passed I was advised the home inspection was outside their timeliness window. One excuse after another with this company. I would consider other options unless you like paying a company who intentionally refuses to fulfill their obligation.
2-10 took 37 days to fix the heater in our home during the month of January. It was under 30 degrees for most of those days. The company they sent out had the part in stock. But, 2-10 decided that they could get it cheaper and ordered the part themselves which took 7 days to come in. Then, come to find out it was the incorrect part. A few years ago they repaired my fridge with the incorrect part and ruined my flooring in the kitchen. I still had to do the repairs even though it was their fault. After 7 years of paying them I am finished with them and looking for another home warranty.
They will not pay. There is always an excuse why it is not covered.
I piad them $388.00 a month for coverage on all our appliances. They also charge $50.00 for every visit to check the problem. When we had an issue with our dishwasher, we called them and told them it was leaveing food on the dishes after a wash and thought it was a draining problem. They sent someone that they chose to come out to our house to look at the problem. he spent 15 min looking at the dishwasher and then told us the same thing we told 2-10 when we called. then he chaged us $70.00 instead of the $50.00 he was supost to. When we called them to tell them about it they told us to cancel the check. we did but it cost us $29.95 to cancel a check. Now they are giving me a run-a-round to get the money refunded to me. Even thier management will not call you back when they say they will. This is the worst service I have ever recieved from any company.
Absolutely a nightmare to deal with. What has happened to me is bound to have happened to several other Arkansans. I am fortunate enough to be in a position in which I could financially handle a set back such as this, but I’m sure many are not and I know that folks on fixed incomes would be especially hard hit.
Basically what happened to me is this. I was shopping for a new house. During the negotiation for a house, the real estate agent and seller (who was also a real estate agent) were trying to alleviate my concerns about old appliances and possible repairs needed by saying “you’ll be covered under a home warranty, so if something breaks it will be fixed right away”. They were using this as a selling point in selling the house. The real estate agents are representing the home warranty company in this sense, I never spoke to a representative of the home warranty company (2-10 Home Warranty Trust ) until a problem came up. The sales agreement touts that the policy will cover unexpected breakdowns of covered appliances and major systems like plumbing, heating, electrical and air conditioning. You will be out only a service call fee (in my case it was $60) should a repairmen come out. The sales pitch letter says in bold “all parts and labor are covered”. At no time did the real estate agent or seller explain the policy in enough detail that would lead one to expect any coverage would be actually less than what they were saying – that if a repair was needed all you have to do is call and pay a nominal service call fee for the repair.
The cost of the policy on the house was $438.00. Sometimes, the policy is paid for by the seller as a value added to the negotiation, but as you know if they seller is willing to pay for the policy the seller would have likely just as easily lowered the selling price by that amount, so ultimately the buyer is paying for the policy.
The heater, originally installed in 1981 when the house was built, as it turned out had a cracked heat exchanger. So I called the home warranty company and they tell me I can call whoever I want or they can recommend someone. I call someone I know and trust who does HVAC work to diagnose the problem and give me an estimate on repair/replacement. The estimate was $2,300. I paid him the $60 service call fee required by the company, he called the company to arrange for replacing the heater and they told him they would only pay him $674.00 toward the repair. He calls to tell me he can’t do the job for that amount as the heating unit alone costs him more than $1,300.
I called the home warranty company and asked them what was going on and I was told since he is “out of network” they will only pay so much, but if I had one of their “in network” service folks do the job they would pay for it. I told them to send someone out and they did. I paid that guy another $60 service fee to basically tell me the same thing the other guy said – the heat exchanger is cracked and dangerous and the whole unit has to be replaced. The home warranty company called me to tell me the serviceman would be there to replace the heater and it would cost me an additional $400. When I asked why I would have to pay an additional $400, I was told it was for “modifications” when the repairman did the work. I asked what they meant by that and it turns out they were calling the installation (connecting the new heater to the plenum and condenser and ductwork) “modifications” and modifications aren’t covered in the warranty. I also found out the new heater they would be installing was only a 60% efficiency unit (which is against the law to make any more) and when I protested I was told they would only pay for a “like kind” unit and my old unit from 1981 was a 60% efficiency unit (which was state of the art back then). I was also told by the home warranty company that the unit cost $300, so they were wanting me to pay an additional $400 to install a $300 machine which at best would be costing me .40 cents for every dollar I paid for natural gas as wasted. On top of that, there was no guarantee the new unit would match well with the existing condenser or coil for the HVAC system.
I argued this was not acceptable to me, but to no avail. I asked if I could pay the difference to upgrade to a higher efficiency machine and was told I could not. I was told I could do it their way or could take a pay out of $674.00 or they would refund the cost of the insurance pro-rated. Ultimately, after being treated very rudely by their sales rep, I accepted a pay out of the $674 plus the $60 I paid for one of the service calls, so they sent me a check for $734. I called the HVAC guy I had started with and had the heater replaced at a cost of about $2,450.00
The way it stacked up, replacing the heater under the warratny would have cost me $958 once you take into account the cost of the policy and the service call fees. Why in the world would anyone pay $958 for a low efficiency $300 heater? Only consumers who were in a desperate situation would do so, and that would impact low income earners including minorities and the elderly the most. ortunately, I was able to financially handle the impact of installing a better heater. MY ADVICE IS TO STAY AWAY FROM THIS COMPANY.
The first claim went great, 2 and 3rd claims were horrible. The took a claim, I paid the deductible and then I was told it wasn’t covered. It took us 2 months to get a Bosch oven looked at, not repaired, but looked at.
My house is four years old(built in 2005). The roof has developed a leak. Most roofs I know of are covered for ten years under the basic warranty. 2-10 Home Buyers Warranty advised me my warranty on my roof expired after only one year.
They are criminals, nothing more.
On January 27th,2009 my microwave broke and I called the home warranty company that I have my warranty through. They informed me that they did not have a company in my area to come out and service the microwave and I should find my own company. I called Stanton’s appliances who referred me to GE. I called GE and a technician was sent out to diagnose the problem. GE charges 89 dollars for this service. When I call 2-10 home warranty and told them this they said they could not pay for it because it is out of their network and they have dispatched their company’s in network company out. The Next week the company they spoke of came out and took the microwave apart diagnosed the problem. Since then I have been calling the warranty company to get a status of he problem. They have been informing me that they had not heard from the company they sent out with a diagnosis. I called the company and they told me that the called the warranty company and told them that the microwave needed to be replaced. After I found this I called the warranty company back and after 45 minutes of holding and being transferred they hung up on me. Feb 25 @ approx 7:00 I called back and went through the run around again and this time I got an answer that the warranty company said they could not “do the work on the microwave” I was then told that there was no one else in my area and I had to find someone to service the microwave. I again told them about the GE technician and they said that they work with GE all the time. I called GE and they said that they do not deal with this company and they do their techs do not call the warranty companies as I informed them that home warranty requires. This company is constantly lying and I have caught them in two lies. I asked them how could a sales person come to my home , take my money for a home warranty and not have any one in my area to service my home. They began to continue to tell me i have to find another repair company to come out to my home. It is ridicules how this company is blatantly cheating people.
Wow, all these ratings and comments from HONEST customers has made my decision to renew easy! My answer.. H*ll No! I bought a new home last March and 2-10 started calling me in Jan 09 to renew the warranty. I did not make ANY claims the entire first year! I asked the “sales rep” on the phone to let me review the warranty info for a few days and I would let her know if I wanted to renew Monday. I have had 3 phone calls from 2-10 in the last 48 hours by ” their desperate sales lady” trying to get me to renew! I bought a warranty on my new GMC truck back in 2005, have been unable to get any service from them and 3 claims have been denied! 98% of all warranty’s purchased are NEVER used! I am e-mailing the 2-10 rep today and telling her to STOP calling me about this or I will report her to the FCC for telephone harrassment! Thanks for your HONEST feedback!
They chosen not to RENEW my policy!!
No reason was given as to their decision. I have been with them since I bought my home in March 2001, so now we are in 2009…I have used them for 8 years. I have also received more benefit from 2-10 then they have from me. Just in 2008 I placed 10 claims. My deductible was $85 each occurence, could be bc I am in the higher cost of living area.
So as I ponder whether to go find a NEW home warranty company, I am not reading any reviews that say this is worth the efforts. Here is my advice…based on 8 years of using 2-10.
1) if you use a warranty company…be willing to let them define the time-line to get your repiar done. To speed this up…they tell you give the contrator 24 hours to call YOU. Well…I get the work order # from the 2-10 rep. and I tell her what contractor I want to come service the unit as well and I make sure I have the tele #. Then I wait 2 hours and then call the contractor, by then they should have received the FAX from 2-10 with the work order details. This way you get a reaction from the start….same day..get that appt booked.
2) with 2-10 if I have one contractor to come fix several issues, I paid ONE $85 deductible. So if you have small minor issues, hold them till you get a big issue, call them(detail all issues) in to 2-10, get is sent to a proper contractor that can fix all your appliance issues and they take 1 fee.
3) Several times, ok a unit was too much to “repair”, so 2-10 wanted to “replace” it with a “comparable” unit….so there be careful…be an educated consumer…ask them the model #, and then go online look at the features of that unit they want to install…compare to what you have. You can ask for a “buy-out” if you want…if they agree..they send you a check..and you go buy what you want…even throw some extra money in to get an even nicer unit than your older one. I did this several times. Catch is though that once you do a buy-out….the new unit is not covered under 2-10 till it passes 1 year of installation..but that is OK..bc it comes normally with a 1 year manufacturers warranty anyway. BUT also beware that you now have to a) remove old unit and dispose and b) pay for delivery of the new unit.. So you may find going with an appliance store that offers free delivery/free installation/free removal.
3) When you elect to use your warranty to repair an appliance in your home, realize that you are giving THEM the authority to define how THEY want it to be fixed. Fixing to normal operation…..so many a times a contractor has advised that my unit needed to be replaced, that new repairs are going to be needed over time….2-10 did not want to replace. So in this case, I had call-backs for the same issue…and if they are within a relative close time-period, the deductible was waived for me.
I am not renewd by 2-10, been with them since 2001….and well I had the basic plan plus the extra coverage package which I recommend if one is going to do 2-10. It saved me in 2006 when my heat pump went out….got an entire new unit….my old unit was a TRANE..was only 5 years old…the new unit is a PAYNE….so 2-10 said they are similar in quality..and therefore a reasonable replacement. I thought otherwise, but again, I have not choice, unless I agree to do a buy-out…and then my cost after their meger buy-out would be thousands of dollars to upgrade and the cost involved in the heat pump removal/and installation. Realize that also there are costs that 2-10 will not cover with some repairs…any modifications needed to accomodate new equipment..are not covered..and also frion recovery in the home was not covered. So in heat pump repairs…realize you are going to pay more than the deductible bc there are always costs not covered.
So 8 years, must have called in around 20 calls to 2-10…all of them taken care of, many times I use the same contractor.. they know me by now. As you make calls, guide them to use the same contractor, try to “group” your similar claims so you pay one deductible; Call them when you have not heard anything for 24 hours; call them again and again..and call contractor to CALL them as welll….the contractor wants to make the repair..so enlist them to pursue 2-10 for authorizations. AND lastly, do not do anything till you get a work order/authorization number, that is essential for coverage.
Our home is 10 years old…why do I have so many A/C and appliance issues? Whether your home is new or old…..things happen…so ask yourself..can you handle a $250 repair job? Can you handle a $600 washer replacement? Can you handle a $8,000 heat pump replacement cost? The heat pump is what costs the most…so maybe going with a “service” contract with a local A/C firm that is referred by a friend or neighbor is better. They come service it twice a year….and you may get more value for your money there. Heat pumps are most likely one of the most expensive things to repair..so maybe just focus on the big item and let the smaller appliance issues and hot water issues..things that are $600 or less…fall on you.
I have been through this many many times…frustrated with 2-10 and then happy I sure had them! So for me to advise one way or the other is tough. All I know is that I needed to limit my “exposure” to high cost repairs..and I did that with 2-10 warranty. I used them at least 20 times, if not more really…it is incredible. I can guess that they thought after 8 years enough is enough for me! When my heat pump went and it was 100 degrees and I was 8 mos pregnant..boy that was a tough time…I was so unhappy and frustrated at the claims process, approvals waiting for a “good” technician to come..that is key….I did go out and buy a window a/c unit and 2-10 agreed to reimburse me for that unit. So here they redeemed themselves bc they understood my issue and were trying to help. The contractors have to be good….I estimate that many unhappy replies are because the contractors were so bad. 2-10 at some point has to do a better job in expanding their contractor network and also fine-tune the ones that are approved.
Good luck and if you are with 2-10 figure out the key “words” you need to use to get a repair covered. When my garage door fell…and the opener jammed….that was going to be covered, till they asked how it happened and I told them that I knicked it with the car before it fully lifted up….so they called that “abusive use”, so it was not covered. I had to pay for that. Guess they were right on that one. So be versed on how you are going to describe a faulty unit….so that is is covered and not owner abuse…if your washer breaks….tell them it has been a progressive thing…and normal use…not that you put a 6 x 8 rug in there to wash!!! ok???
good luck!
Save your money!!!! Stay away from this company! If you want a band aid job done for a repair, then this is the company to throw your money in the toilet. IF anything needs to be replaced, they will not do it! If they have a technician that will work with this company, they are instructed to ‘repair’ as best they can, but if it can’t be repaired, they say the appliance was abused or not covered. There aren’t any service people in my area that will do work for this company, and when I had to repair my well tank, I paid for it up front and they refused to reimburse me for any of the work. Put your money in a savings account until you need it and pay for the repairs yourself and get it done right the first time. Do not waste your money on this company!!!!!!
2-10 is too expensive, they take too long to process a claim, and they will do anything they can not to replace equipment. They have a lot of hidden “we don’t cover that” items. So you really have to read all of the fine print. I dont’ recommend this company to anyone.
We have used 2-10 for the past two years. We were debating cancelling, since our premiums are going up to $500 per year. But today we had a plumbing problem. I submitted the claim at 8:30am, the contractor called me at 9:15am, and changed his schedule around to make sure he could make it out today. (I had no use of my kitchen sink, so it was imperative for me that he make it out today!) Not only did a highly qualified plumber come out within 2 hours, he coordinated with a second plumber to do additional work within an hour after the first man left. The work is done, and I was charged only one fee. I have used my warranty around 7 times in the past two years, and have always been happy with the work that was done. One time, the call back from the contractor when I first submitted the claim was slow, but I learned how to be proactive and follow up by calling him myself. In Nebraska, 2-10 seems to be a solid company.
This 2-10 Home Buyers Warranty SUCKS!!!!!!!!! They take your money in a timely fashion but the service you get from them is rediculous. I placed a claim with them in the begining of Oct. 08. After having 5 thats right FIVE different contractors come out and me having to take off work they half way fixed the heat after I spent $1200.00 dollars a month on gas for backup heat for three months they called it a done job. The contractors advised them not to repair the system but to replace it and at the end of January 09 two weeks after they said it was fixed the system failed again and I was told they could have another contractor come out and look at it. NO THANK YOU, I called my own contractor who at the very begining told them to replace it and I personally paid him to replace my heating system and wouldn’t you know it, I have had lower energy bills no problems what so ever. Then I recieveda call asking to renew my 2-10 home buyers warranty. NO WAY in HELL I will ever get scammed by them again. Till this day they still have yet to pay one of the five contractors for there service call and told them I am responsible for it. DO NOT waste your money with 2-10 HOME BUYERS WARRANTY you will regret it in the long run!!!!!!!!!!!!
I had a washer that leaked water. The company sent out one tech who was in my house all of 10 minutes and told me that he could not repair it. I paid the deductible and another tech came out who advised that there were holes in the outer tub which had been filled with caulk. He could repair it and it would take 3 to 10 days. After two weeks I had not heard from anyone. I contacted the repair company and they said that 2-10 told them to hold off on the order. I called 2-10 and was told that the issue was determined to be “pre-existing” from the manufacturer and therefore they would not cover it. Everyone who I talked to on the phone was extremely rude. No one ever contacted me to tell me that the claim was denied and they claimed that they left me a voice mail which I never received. Not to mention the fact that they tried to claim that a 6 year old washer came from the manufacturer with holes in it. I also emailed the manager for southeast Michigan who did not bother to respond to me. This company sucks. Please do not use them.
Paid almost $400 a year for 2 years. Didn’t use the first year at all. In the 2nd year tried to use for air conditioner, their contracter never called, used my own and cost me almost $600. Tried to use a 2nd time for refrigerator and was told today that I wasn’t covered because I didn’t pay an additional $40 for water, don’t know yet what that will cost me. Just now cancelled the warranty. Doubt I will get much back, but something is better than the nothing I have received from them so far.
This company is a rip off. I have had this piece of crap insurance for over 5 years and each and everytime I call I get the run around or they wont fix it. I tell you to stay away from this company. Dont trust them! S. Head Silver Spring MD.
I’ve had nothing but terrible experiences with this company. They only use “flat-rate” contractors, who aren’t really willing to do any job that they can’t “profit” from – usually, that “profitting” comes at the expense of the homeowner who ends up paying several hundred, to thousands, of dollars in “non-covered” out-of-pocket expenses.
I’m an attorney, I’ve read my contract from top to bottom, but the contractors know which items aren’t covered by the home warranty, so they include these as part of the necessary repairs, which means more money is being paid out by you, the homeowner, than is actually being paid out by the home warranty provider (i.e. I had an AC/heat pump problem – the home warranty company paid out $440, I paid out $790 – plus my $70 trade fee, PLUS my $58 per month premium).
Honestly, it’s not worth it. Take that $50 per month, throw in $50-70 (for a “trade fee” cost) every 4-6 months, and put that money in a savings account. By the end of the year, you’ll have $700-$750, which will likely more than cover the portion of your bill that the home warranty company would have taken care of, and most importantly, it saves you the headache of dealing with them and the uncertainty of knowing whether the repairs being done are good or bad (hire a local contractor you trust instead!).
I’ve been used 2-10 last two years. I think the level of service is fine but the problem is price. It was $375 in the first year, $440 in the second year and $499 in the third year. Because of the increasing price I consider not renew contract with 2-10.
The did not cover what they said they would. They made a horrible recomendation on how to fix an incorrect problem with our dishwasher that cuased even more damage to our home. We paid for a second opinion from a reputable company and they laughed when we told them what the warranty company said. We got a refund (pro-rated), and will never do business with this company (or the realtor company associated with them). They-(realtors) make way to much money on selling homes to be partnered with a company that does not stand by the warranty. The people at this company are rude, and seem to have no desire to get issues resolved. This company cost us more money out of pocket, then we could have ever imagined.
Royally shafted us on furnace repair to parents home which was deemed obsolete…..carbon monoxide risk…they tried to nickel and dime repairs and only offered $600 to settle. I have fired them for my other 2 homes.
We only attempted to use this warranty service once in a two year period. Once was more than enough. The sewage grinder pump failed at our house. I called the company on a Saturday evening. They told me a company in Alton would call us (approximately 30 minutes away). I looked up the company – it was a flooring company. Since my problem was in the yard, I called back to request a plumber instead. They said a plumber from Smithton would call us (approximately one hour away). I looked up the plumber and only found one review which stated that he was a convicted murderer and shoddy plumber. I called back and explained that I wouldn’t take that chance. Since we couldn’t shower or flush I called a local contractor. The local contractor was fast, efficient and reasonable. I paid the local contractor for his invoice and sent the paperwork to 2-10. They didn’t respond to my fax. I called them one week later and was told it was denied due to “lack of pre-approval” even though I talked to them three times on Saturday night. With hold times, you can count on at least 30 minutes per call. The man was very rude. I could’t believe after all of that mess I had to call them to find out it was denied. I called the local regional manager (St. Louis). She researched and called me back promptly. She told me the claim was denied because they don’t cover sewage grinder pumps… which no one ever said during the 4 previous phone calls.
This company is no better than a scam artist trying to steal your money. I wouldn’t recommend them to my worst enemy. If I could give them a zero then I would.
I just got a letter from BFS wanting me to switch from 2-10 for my home warranty. So I decided to look them up. Wow, good job I didn’t go with them! There was some seriously negative reviews. Thought I’d look up 2-10 to see what people were saying about them and saw some of the same stuff. We had an a/c problem and they fixed it straight away. The a/c company were great and fixed it right the first time. Hopefully if we need 2-10 again, it’ll be the same experience.
Our experience with 2-1o has actually been quite good. We have pretty much had everything covered as things have broken, and the warranty has already saved us probably many hundreds, if not thousands of dollars in the years we have used it. We have had some issues with workers not doing the work properly, and had to have other companies sent in their stead, but overall they’ve been great. We haven’t had to suffer without A/C for months like some reported, not unable to cook for months either. Maybe it varies depending upon the geographic locale? We live in No. VA, and its been pretty good for us.
My first exp with them. Called over a week ago and the plumber said he had company for Easter and wouldn’t be out til the following week. He never called or showed until I had called CS and got another name. That plumber was great. One problem: His company had merged and they weren’t sure if he was covered. Also, the warranty co still owed them money. He is diligently working on getting a work order. Plumbers are not anxious to get their business as they pay very low prices. Will wait a little longer and then will have the second plumber do the work even if I have to pay him myself. Plan on calling the states attorney general. They don’t work on individual cases but if there is a pattern they will conduct an investigation…call them!
I recently filed a claim for a dishwasher problem. The inside door would not close after it got dented. They sent a serviceman, I had to pay a $50 deductible, only to be told it was not covered, since it is not considered normal wear and tear. What is normal? It is not like we took a hammer to the door and dented it on purpose. What a scam!
I have had both good and bad experiences with 2-10. I had a leak in my kitchen last year. A tech came out within a few days to repair the problem. He had trouble finding the source of the leak and had to cut a huge hole in the cabinet under my sink to look at the pipes. Found out it was a leak from the water hose in the refrigerator and he replaced it immediately. No problem.
But now I had a huge hole under my sink, not to mention I needed someone to repair the ceiling in my basement due to water damage. They refused to repair the hole under my sink saying it “wasn’t necessary” to fix the leak. How can you fix a leak if you can’t find the source? They sent out another company to repair my ceiling. The guy did a half fast job, left a mess all over the place and left some of his tools behind! When he was finished, he left quickly without even telling me he was finished.
Overall, this warranty company seems to want to help its customers; you just need to be very proactive and keep tabs on them and the companies they send to you. They will try to get things done half fast if they think they can.
My air conditioner was broke. They sent people out three different times with me paying $65 each time. Each time they came out they said it was a new problem and that is why I had to pay the payments. I turned my air on for the first time this year and it was still broke, I had to pay $65 for them to say that they needed to clean the coils with was $75 and not covered under the warranty, so I payed another $75 and it still didn’t fix the problem so they said they would come out and look at it again. Obviously you could see my predicament. Even if I hadn’t had them come out 3 times and not fix it the summer before, I had now paid $75 EXTRA and that obviously wasnt the problem. That being said, how many of you think that I will get my $75 back? Needless to say the customer service people were horrible. There was talking in the back ground, saying things like aight and other unprofessional activities. Then they had the audacity to call me because my warranty was about to run up and they wanted me to renew. Long story short, the person wanting me to renew got mad at me because I was dissatisfied with their service.
Moral of the story. 10-2 has shown to be unworthy of any smart mans hard earned dollar.
I called them regarding a leaking water heater that had stopped working. It took two days for someone to come out and even look at the unit. They then wasted another 3 days claiming they needed to order a unit b/c they unit was “unusual”. I can definitely tell you that was a lie. Then, the company claimed $600 dollars for “modifications to the house” which was just moving the exhaust pipe up on the wall 6 inches and doing a shoddy job at it. I could have spent the $600 — got a good unit, and cut the hole myself. In addition they want more than $100 more than last year to renew the coverage. Please. I’ll just save the money and do the work myself. At least I know then it will be done right.
WHAT BUNCH OF CROOKS!!! CALLED FOR SERVICE ON 2/5/09 TO FIX GE WASHING MACHINE. IT’S 4/28/09 AND WHAT A RUN AROUND! NOW I’M NOT ONLY OUT THE $404 ANNUAL FEE, BUT THE $50 “DEDUCTIBLE” THE GUY WHO CAME ONCE, SPENT 15 MINUTES, SAID HE NEEDED TO GET PARTS AND VANISHED. I CALLED HIM EVERY MONDAY MORNING FOR 6 WEEKS AND STILL NO RESULTS. MY ONLY SATISFACTION IS THAT I’VE REPORTED THIS CO. TO THE COLORADO AND FLORIDA ATTORNEY GENERAL’S OFFICE TO INVESTIGATE. FORGET
REFUNDS….THEY EVEN CREATE THEIR OWN PHONE STATIC SO YOU GET CUT OFF!!!!!!
BEWARE!!! This company is about as big a rip off as you will find,and has terrible customer service to boot.Let’s review why.Number one,when you call and they eventually pick up the phone,they’ll most likely waste your time by switching you around endlessly from operator to operator.Secondly,when you finally get to someone who kind of sounds like they they know what they’re talking about,the only word you’ll hear is “no”.Thank goodness I’m not the one who paid for this con artist rip-off warranty when I purchased my home (the seller did) or I’d really be ticked off.(I’d use stronger language if I could,believe me)I can’t warn you enough.This company is a bigger rip-off then a lousy used car lot(at least you’d have a car to show for your money spent.With these thieves,you have NOTHING to show for spending your hard earned money)remember…BEWARE!
The price for our warranty on a new house was $2000 with a fee of $695 more because they say the slab was not done correctly. This makes no sense because a 2-10 registered engineer designed the slab.
Again, They charged me $2000 for my new home warranty with a $695 surrcharge on top of that. They explained that the slab was not designed right for the soil conditions. That is hard to believe when the engineer that designed it is registered with 2-10 Warranty.
My review is both positive and negative. While we had our warranty through 2-10, the service was good. Unfortunately, I recently realized that my warranty had probably expired. I was never notified by the company. When I went to their website to determine the status of my warranty, I was unable to locate any information on my warranty. I contacted the company by email requesting the information. I received an email within 10 minutes telling me that my warranty had expired and that they would not renew it. I had filed 2 claims. Neither were large or expensive. I don’t believe they even added up to my yearly premium. I had purchased the supreme package and the appliance warranty. We have a builders warranty through this same company and that department has been superb! I just felt that the homebuyer’s department should have been a little more considerate in letting me know that my warranty had expired and that they were not going to renew.
Had one year of service with them and had a multitude of problems, maybe 7-8 claims in one year. Every one was covered. One claim took nearly seven months to clear up and the issue was with the technicians. We had to get a third tech guy out to our home to verify information and his cost was paid for by 2-10. All-in-all we cost 2-10 a lot of money and at the end of our one-year contract they put us as a ‘do not renew’ status. This trumps the good work they provided for us in that year and thus, the grade they get from me shows it.
I have a ROOF leak since 2 weeks and cant get anyone from 2-10 to Help me I just get runarounds
I had a major gas leak in my house that transferred in to a water heater problem and I was so unhappy with the service from 2-10
Do not use 2-10.
I have been a “customer” for 3 years and have only called for AC issues. A month ago, I called in a service request for my non-cooling AC. Tech came out 2.5 hours late and improperly diagnosed our problem. The system worked for a day. Caled 2-10 again and they sent the same company back out (Arctic Air) the following week. This time, the tech showed up 2 hours EARLY! I had to quickly cancel meetings and rush home. The tech said the initial diag was wrong and that our unit needed to be replaced. I called 2-10 to inform them of the diag and they said it was covered, but they would need the report from the contract service provider. After a few days and long periods of hold music… 2-10 did not have the diag report and the provider said they’d sent it…
Week 3 of no AC… in Georgia!
After several more calls and more terrible hold music… 2-10 said they would dispatch another company and 2-10 would contact me to ensure our issue was resolved. 2 days pass and no calls from anyone. I called the service provider and they had no record of a 2-10 dispatch request. Called 2-10, spoke to ERIC and had them re-send the dispatch. I complained about feeling like I was getting the run-around. Eric proceeded to read an excerpt from contract stating they were not responsible OR LIABLE for a contracted service providers inability to service a request in a timely manner or accurately. I asked 3 times to speak with a supervisor. Finally Eric obliged and said we transfer me to his manager, David. David didn’t answer and I was sent straight to voice mail.
So… I called 2-10 back and asked for the customer complaint department… and got nothing from them except for two things…
1. more horrific hold music
2. Eric’s real supervisor’s name… Nicole. It seems that Eric LIED about who his supervisor was and just pushed me over to another CSR who quickly pushed my call into their voice mail.
There’s more to the story… but I think that’s enough.
Use 2-10 at your own risk. Be prepared for disappointment and frustration… and hours of the same terrible song while you wait on hold.
Tom
Poor customer service. Delays getting issues resolved – IF they get resolved. My policy ends in July, I will not renew with 2-10.
I know there is no such thing as a perfect Home Warranty company, but at least the people you talk to could appear like they care. Service Reps were rude and even lied about certain things. From the looks of things, it doesn’t appear they look into the contractors on their approved service providers list.
Your money is best spent somewhere else.
Waiting to see. My warranty is about to expire, and I am not sure I will renew. We have had problems with our refrigerator twice. 2-10 has been a bit evasive, slow, and reluctant to do any repairs. I will report back after they deal with the current break down of my fridge, but it seems like my husband has to call four times a day to keep it on track.
What customer service…rude
Took a week for service tech…who fraudulently documented invoice.
Refused repair…paid out of pocket.
I purchased an extension of new home warranty, I have delt with other home warranty companies, this is the worst.
I renewed my home warranty with 2-10 homw warranty for an additional 2 years. The first time I had an issue they were slow to respond and sent the wrong type of contractor out.
A useless company. Very rude and unwilling to help. Run away from this company. We set up the policy to cover all items in the house. But a year later to file a claim they said we do not have coverage on plus items. Then when we tried to correct the policy they said they will not cover the items. They claimed it was our fault for not correcting the policy. But when approached with the problem at hand they refused to except accountability. One statement was, “Did you really think you were covered with that little of money”. Not, “How can I help you?” Hence my statement, “Useless”!
Wow, when I thought it couldn’t get any worse! They sent a “buy out” check instead of “reimbursement” after I submitted receipts. Be careful of “Buy out”, you can not submit any other claims on that system. Regardless, it covers less than half the expense. I am in real estate and I will discourage ALL of my clients to stay away from 2-10!
Worst warranty company I have ever delt with. I have an A/C problem going on two weeks now. First contractor they sent submitted a work authorization to replace a part. 2-10 did not want to spend the money, did not approve the work and sent out a second “contractor”. These guys showed up in a unmarked car and I could not find any info on their so called company online. They submitted their work authorization and never called me back to let me know anything. Once I tracked them down they made an appointment, then cancelled. The next appointment date they were a no show. I called 2-10 and told them I refused any work from these guys ans they never called back on anything and are liars. They still refuse to let the first company do the work so they can save money while my family suffers now two weeks in Texas heat. They say they have to get the second company’s version..good luck getting ahold of them as I still sit with no air and time lost from work.
This company does nothing about contractors that are hours late or never show up at all.
I have battled a plumbing problem for 6 weeks now. (other issues in the past too.) Even the highest level of 2-10 Customer Service is just snotty about the problems I described to (Mike x2105.
I asked to speak to the next high level and I was told there wasn’t any due to the Holiday. Someone had to be on call if this company was organized and of any quality. I spent 8-10 (Holiday)hours with a problem with their contractors due to lateness, wrong parts (and they were here before) and kids sent to do the job (18-23 at most) that they said were licensed. Not experienced or competent for the job through.
This company does nothing to prevent poor work or contractors leaving customers repeatedly hanging… Our time is worth more than what this company can offer anymore. We need to stop contractors and companies like this from wasting our time. Do not put up with it. Move your home warranty to another company now or hire your own contractors.
This is the first year that I bought the warranty with this company. I had a problem with my A/C. The contractor they sent said that my unit was due to some intentional damage and refused to pay. Useless warranty!
Don’t waste your money here.
Our air conditioner went out yesterday and we called 2-10 for repairs. Surprise—they had cancelled our contract without telling us!!! When we pressed them for a reason, they told us they didn’t have to give one.
We had several repairs over the past three years (air conditioner, water heater, and pool pump) so they probably thought they weren’t getting their money’s worth out of us.
The water heater took two weeks to get replaced after many calls and the customer service was practically non-existent.
The question begs, with the bulk of the comments here being
very negative, what is being done??? Obviously 2-10 doesn’t care enough and is probably too busy raking in $$$ from uneducated members.
I know several friends who have 2-10 warranties and I will ensure they are aware of their shady practices.
This is the worst company. Horrible customer service and they are out to prevent you any way they can (by fine print exclusions) from getting your claim.
Our air conditioning coil went out in 100+ degree weather. We had a guest that required a breathing device and needed it to be cool. We called and spoke with someone after being on hold for more than 20 min. They referred us to our policy and told us to visit the website and 2-10 set up an appointment with a contractor. The contracted company called and said they would have someone come out within the next five-seven days. I asked for something sooner and was given Monday from 8 a.m.-2 p.m. I explained that no one would be home at these times and are other times available. I was then told to just leave my key under the mat. I planned to leave work early as soon as I got the call. Unfortunately, the phone call never came and the technician never showed. I called the sub-contractor and they said they got busy and did not have time to get to us at our scheduled time. I then called 2-10 and asked for another sub-contractor company and was told that I could find my own. I found my own contractor in the phone book called them up. There were several procedures to follow in order to ensure that 2-10 would cover these charges. The company came out and assessed the problem and recharged the unit. I faxed the statement to 2-10, along with the work order number, company number, company name, and our personal info. Needless to say the company refused to cover the cost of the recharge after we paid our “deductible” and followed all of the procedures to a tee. I called to question this and was told that another department needed to handle this problem, then was told that I need to read the policy carefully and follow directions.
To make this even shorter it took us over three months to get the coil replaced in our unit. It took four sub-contractors. (Local sub-contractors refused to work with this company after coming out for diagnoses etc., 2-10 asks to speak to the contractor and of course you’re on hold for 20 plus minutes every time and the contractors don’t have that kind of time to waste) It took bi-daily calls and faxes to the manager. It took three months for use to get a reimbursement for the difference after we paid our deductible for one piece in our unit. We ended up using a great local company.
I would not recommend the home warranty company.
This Home Warranty Corporation has no sense of customer service, they do not listen when you are explaining things. I have come across poor customer service. But, there has been no customer service quite as consistently rude as 2-10 home warranty. Their value and mission seems to center around I can’t, I won’t, and NO.
This company has taken over a month to repair my AC. They were sending people from out of my state to work on the AC, when those people could get to it.
One man they sent out did not even know what he was doing, he took my $65, but never even filed a claim.
I insisted I get another contractor with 2-10, that was in my state. They finally agreed. If you call to complain with 2-10, they say have you called the contactor?
They keep sending me renewal notices–Never!
Had an AC problem in my Studio /Office. My home has had a contract for 3 years with 2-10 and work had been done in the office which they covered. A contractor was sent within 48 hrs. He opened the rooftop AC unit and said it had a big leak and the evaporative coil had to be replaced (approximate cost $1500). The service tech wrote guest house on the work order. I received a message the next day from 2-10 stating that my claim was not covered. After calling their authorizations department they told me guest houses are not covered. I called the AC tech stating that this was not a guest house and the order originally stated Studio/Office. He said it was not his problem and I should take it up with 2-10. He finally agreed to call 2-10 and tell them it in fact was not a guest house, but that the walls did not touch. Needless to say they refused to cover the repair. I offered to provide proof that the structure referred to was part of the original home and within the perimeter of the original foundation. A breezeway was removed connecting the room to make it soundproof. They claimed if the walls don’t touch they will not treat it as part of the the main house. I asked where that was written? 2-10 said they went by the national construction code. (this is not mentioned in the contract). They also stated that if everything was written the contract would be hundreds of pages. After this disappointing call I hired my own AC Contractor, Air Pro of Canyon Country CA 91351. He showed up immediately diagnosed the problem as a small leak, soldered the leak filled it with CO2 at 300 pounds pressure and let it sit for 3 days to make sure it was not leaking. The unit did not leak and he filled it with freon and the total charge was $375. I will never do business with 2-10 HBW or their contractor (Violin Heating and Air Conditioning) again.
In general, they provide exceptionally poor service. You are required to use the providers which they work with. Sometimes this is okay, sometimes it is quite bad. Claims are arbitrarily refused. I would not use this company. The reviews on this site are quite accurate.
I am in Huntsville, AL. Over all my experiences with 2-10 have been alright. Not great but not terrible. Anytime I had plumbing problems they were great but when my AC went out it took almost a year and a half before they would finally replace it. It seemed about every 3-4 months it would quit working and they would send someone to patch it up. Finally, one contractor basically said; look – we can’t just patch it up. It will have to be replaced, great for me! Well, 2-10 didn’t like that idea; so it was a huge hassle before they would finally agree to replacing it. Now its 2009 and I never got a renewal notice in the mail, why? Because I am now on the “Do not renew” list! They never told me why (my guess would be because they had to shell out some money) and they never sent me a notice.
So my tip anyone out there looking for a warranty service, 2-10 is alright as long as nothing huge goes wrong because when it does; its over. They’ll fix it and quit it
No warranty company is perfect but the way they do business is very shady and their customer service is baaaaaaaad
I had a plumbing problem and was told it is not covered under warranty.