2-10 Home Buyers Warranty
Home Warranty Plan Details and Reviews for 2-10 Home Buyers Warranty
Premium: $390
Deductible: $30-75
Effective: Depends on the policy
Web: www.2-10.com
Deductible: $30-75
Effective: Depends on the policy
Web: www.2-10.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 226 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 226 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 10 9 8 7 6 5 4 3 2 [1] Show All
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2-10 HBW did a wonderful job for us when our heating system went down.
We had the absolutely worst experience with them. Our air conditioner broke (it had broken several times before and they had always fixed it). They decided not to pay for the repairs. The repairman actually told us that that 2-10 was pissed off at us!
We wanted to speak with the supervisor who made the final call but we were told that we couldn’t. The temps were in the 110s that week (we live in Arizona). We had an 8 month old baby! I was driving around in the car with the ac running to try to cool him down. We lived like that for 3 days. We finally paid for it ourselves.
We will be filing a suit in small claims court. They are bullies, liars, and crooks. They WILL NOT be there for you. There was no legal reason for them not to pay. They just changed their minds on the spot.
Don’t trust them.
Hold time is unbeleivable. When I finally got through, they gave me an answering machine. Then when I asked for reimbursement, they said no, because I didn’t get prior approval. For a heating system breakdown, in the middle of a winter storm, two days before Chrismas….
Yea, right.
I called 2-10 to file a warranty claim on my stove in mid-June of this year. It has been five months and my stove is still broken, despite a dozen calls to both 2-10 and their local repair contractor. The local contractor claims that they are still waiting on 2-10 to authorize the service. Ridiculous! 100% scam.
Eating out for five months has gotten expensive.
After numerous phone calls and hours of wasted time, I learned that the 2-10 warranty really didn’t cover the problem, which was with the furnace of my new home. Next I will let the homebuilder know of my dissatisfaction with this worthless warranty.
Even if they had covered the expense, the hassle involved in dealing with 2-10 would not make it worthwhile – even if they paid the warrant, and I expect there is little hope of that.
Good luck and I would look elsewhere for a warranty.
I found 2-10 to be very unhelpful. I had a problem with my A/C and the company they sent out to fix it sent a guy who spent 15 minutes at my home. He took over a month to file the claim and once filed, it was denied. Isn’t EVERYTHING in a pre owned home a pre-existing condition? Well, they don’t cover pre-existing issues. long story short, they wouldn’t even refund my deductible after 2 months of trying to get things figured out, occasional lost wages, begging etc. I ended up paying a well reccomended AC company in our town and had everything cleared up within a few days with them.
Now they want me to renew? yeah, sure.