2-10 Home Buyers Warranty
Home Warranty Plan Details and Reviews for 2-10 Home Buyers Warranty
Premium: $390
Deductible: $30-75
Effective: Depends on the policy
Web: 2-10.com
Deductible: $30-75
Effective: Depends on the policy
Web: 2-10.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
2-10 Home Warranty also administers other warranty programs including HomeTrust home warranty and Freedom home warranty.
Reviews
Pages: « 19 … 11 10 9 8 7 6 5 4 3 2 [1] Show All
Pages: « 19 … 11 10 9 8 7 6 5 4 3 2 [1] Show All
Our furnace failed in the first year of owning the home, they denied the claim saying the unit was not installed properly. This of course is after they ignored our claims for weeks while I had a 16 month old and pregnant wife at home. I wouldn’t do business with this company if you held a gun to my head!
Hard to tell with this company for us. We have had a washer (or dryer) motor go out that was replaced. . .and it was a Bosch, so very expensive. We have also had another washer problem that turned out to be a fuse. And our soap dispenser flap stopped opening and that was replaced all in the span of 2 years, so no major problems with the company.
The first experience with them was with the washer motor. They contacted contractors and also gave me their phone numbers and suggested that I call them myself to set up the appointment as well. We went through 3 of their contractors before we found a 4th that was still in business and also covered my brand of washer. Once we got that company it was a very nice experience. We frankly got lucky. Found an appliance company that was super nice and also honest. Service call a few days later, diagnosed the problem, 2-10 covered it, replaced motor a week later.
Fuse went out with the washer the next year (had renewed with 2-10). Called 2-10, requested to use the same appliance company and after a bit of struggling with “are you sure they have a contract with us” we got them again. Once you find a good contractor that you know is covered with the warranty company, request them only. 2-10 has always allowed me to request them or others as long as they are in the network.
The Dishwasher was a bit of another story. The contractor said that they could replace the soap dispenser flap. He was there on the same service call as the washer so we didn’t have to pay an additional $65 deductible, so saved some money there. I went on to 2-10′s website to schedule the “work order” for the contractor (file a claim) and could not find dishwasher on the drop down list. I called 2-10 and was informed that the dishwasher was not included.
Normally, a few appliances are not included in the warranty and you have to add an additional coverage, but since I did a straight renewal from the year before where everything was included, I did include the dishwasher by default. I explained that to the customer service person and they were not helpful. They told me that I had not paid the $20 to add the dishwasher. I said, alright, I would pay it now. Then they said that since it was after 30 days from when I renewed it that they could not add it on. I said that clearly this was a paperwork error and that they had to research my last policy with them. They transferred me to the supervisor in which I got a voice mail, left a message, and of course never received a call back.
This went on for days. Finally I did get someone on the phone that I had actually talked to the day before that had tried to help me. They felt bad that I was still going in circles and they kept me on the phone while they researched the problem. He came back on and actually admitted that this was their mistake and that the dishwasher should have been included. It wasn’t but that I could go ahead and add it now for $20 and they would waive the 30 day limit issue.
Then they called me after the contractor submitted the work order for the new soap dispenser work and offered me $250 toward the purchase of a new dishwasher. We considered it but in the end just had the old one fixed.
So, mixed feelings on this one. Customer service can be horrible. Finding the right contractor/appliance person/plumber in your area that is in the network of the Home Warranty Company is a big, huge help.
Will I renew? Probably because the other reviews of the other companies scare me and at least I know this one.
2-10 did a horrible job on our claims, they would not cover, sent out an inadequate technician and called me a ton of times to renew. WTF?? I will NEVER have a home warranty again. Think about this…They don’t cover any “pre-existing conditions” well, what isn’t “pre-existing” in a pre owned home that you just bought?? So technically, they can refuse to cover anything!!
By and large, our issues were more with the contractors. We had mostly good ones and some bad. We have a newly renovated home. We once had to assert to 2-10 that we needed a furnace repair NOW (winter) and a different contractor than the one they initially recommended. Finally they agreed and we got our furnace fixed. Fortunately, we haven’t had an incident yet where we were completely disillusioned with 2-10. Our warranty is up for renewal. Though I am shopping around, I haven’t decided on giving up 2-10 yet. Let’s see…
2-10 HBW did a wonderful job for us when our heating system went down.
We had the absolutely worst experience with them. Our air conditioner broke (it had broken several times before and they had always fixed it). They decided not to pay for the repairs. The repairman actually told us that that 2-10 was pissed off at us!
We wanted to speak with the supervisor who made the final call but we were told that we couldn’t. The temps were in the 110s that week (we live in Arizona). We had an 8 month old baby! I was driving around in the car with the ac running to try to cool him down. We lived like that for 3 days. We finally paid for it ourselves.
We will be filing a suit in small claims court. They are bullies, liars, and crooks. They WILL NOT be there for you. There was no legal reason for them not to pay. They just changed their minds on the spot.
Don’t trust them.
Hold time is unbeleivable. When I finally got through, they gave me an answering machine. Then when I asked for reimbursement, they said no, because I didn’t get prior approval. For a heating system breakdown, in the middle of a winter storm, two days before Chrismas…. Yea, right.
I called 2-10 to file a warranty claim on my stove in mid-June of this year. It has been five months and my stove is still broken, despite a dozen calls to both 2-10 and their local repair contractor. The local contractor claims that they are still waiting on 2-10 to authorize the service. Ridiculous! 100% scam.
Eating out for five months has gotten expensive.
After numerous phone calls and hours of wasted time, I learned that the 2-10 warranty really didn’t cover the problem, which was with the furnace of my new home. Next I will let the homebuilder know of my dissatisfaction with this worthless warranty. Even if they had covered the expense, the hassle involved in dealing with 2-10 would not make it worthwhile – even if they paid the warrant, and I expect there is little hope of that. Good luck and I would look elsewhere for a warranty.
I found 2-10 to be very unhelpful. I had a problem with my A/C and the company they sent out to fix it sent a guy who spent 15 minutes at my home. He took over a month to file the claim and once filed, it was denied. Isn’t EVERYTHING in a pre owned home a pre-existing condition? Well, they don’t cover pre-existing issues. long story short, they wouldn’t even refund my deductible after 2 months of trying to get things figured out, occasional lost wages, begging etc. I ended up paying a well reccomended AC company in our town and had everything cleared up within a few days with them. Now they want me to renew? yeah, sure.