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Home  /   Companies /   Complete Appliance Protection
icon Last updated: October 1, 2020

Complete Appliance Protection Reviews, Plans & Cost - 2020

Complete Appliance Protection, Inc was established in 1998. A popular home warranty company headquartered in Missouri, it operates almost nationwide barring Wisconsin, New York, and Massachusetts. It provides services in Alaska unlike many other companies. Complete Appliance Protection is one of the few international home warranty companies with coverage even in Canada.

The company is reputed for its diverse range of products targeted towards homeowners, realtors, home inspectors, landlords and tenants. Complete Protection’s plans are competitively priced and offer varying levels of coverage with a large variety of add-on items.

Unlike other companies, CP claims that it does not pick and choose what parts to cover. The coverage is highly comprehensive, though subject to lower contractual limits on average.

Complete Appliance Protection
4 / 5
Based on 180 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

47

No. Of Active States

Yes

Complaint Resolution Program

WHY Complete Appliance Protection?

  • Big network of more than 12,000 service partners
  • Special 120-day warranty program for Home Inspectors
  • Customers can choose their own repair contractors
  • Monthly contract payment option with any-time-cancelation
  • Complete Protection has no deductible; 100% of repair cost paid
  • Programs include a preventive annual HVAC maintenance check

Complete Appliance Protection PLANS

Complete Appliance Protection Plans has 4 plans and a wide range of add-on options. This makes their plans highly customizable.

Optional Items in Complete home warranty include wine cooler, boiler, dryer, septic tank, trash compactor, etc. and many items covered in higher plans for customization of lower-level plans.

Complete Appliance Protection CLAIMS

Complete Appliance Protection is known for its quick and efficient customer service that it claims provides a response in 3-4 rings of a telephone call. Many other companies have automated IVR systems and may delay assigning a service technician.

Filing a claim with Complete Protection home warranty is a simple process as follows:

  • Log into your customer account to file a claim online or reach out to CP over the phone.
  • The customer service representative provides you with an authorization number.
  • You can then choose a technician or service company form the Complete Appliance Protection network and get an appointment by telling them the above number.
  • You can also choose your own contractor and have them diagnose the issue. Call the company to get the repairs approved and they will give you an Override Authorization Number. The technician can bill them directly under this number or alternatively, you can send the invoice and get a reimbursement.
  States Covered
  Corporate Office
  States Not Covered

What Inclusions and Exclusions Are There In Complete Home Warranty Contracts?

Complete Protection home warranty plans are ideal for homeowners and landlords, however those getting the plan for their rental property have to pay an additional $5 per month. Only those items explicitly mentioned are covered and only one unit of any specified item is covered. Second units of any system or appliance have to be added by the optional menu.

While Complete Home Protection warranty covers all the parts and components of a system or appliance under the sheet metal skin, it only covers breakdowns due to normal wear and tear or electrical and mechanical failure. Coverage begins only after a 30 day waiting period from the date of purchase of the plan.

Complete Appliance Protection home warranty comes with dollar limits on the aggregate claims value per item. If the company chooses reimbursement over repair then the following ceiling amunts are fixed:

COMPLETE APPLIANCE PROTECTION FAQs

Does CP give unlimited coverage on the systems and appliances?

Complete Protection plans are very comprehensive and unique in the market for extensively covering every part under the skin of a device. However, the coverage is not truly unlimited as there are upper limits on the aggregate claims value. These limits are in fact lower than those of some other companies. Yet, their plans require no deductibles to be paid during the service visit, hence the costs could be offset, defending on the scope of the work.

Can I join CP to get my broken system or appliance fixed?

Unfortunately, a home warranty plan only protects functional systems and appliances from future breakdowns due to normal wear and tear. Your items will not be covered unless they can be verified to be in working by a simple home inspection. Though many companies claim to not ask for home inspections, getting one reduces chances of claim denial.

What does Complete Protection not cover?

CP doesn’t cover the following items that many other companies usually do: Pool, spa, sump pump, ductwork, roof repairs, and other structural systems, and sprinkler system.

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Complete Appliance Protection REVIEWS

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Lee Tayon, Weatherford, TX

On Mar 18, 2020

I have been a customer for the last two years but until recently I haven’t needed to use it. A couple weeks ago my washing machine died with clothes locked inside. A quick call to CP Home Warranty and I had repair approval. Connected MY CHOICE of repairman and CP paid them directly. Easy Peasy!! Highly recommend! L. Tayon.

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Jennifer Wildung, Overland Park, KS

On Nov 26, 2019

We have had a warranty through Complete Appliance Protection for 8 years and it we have been very satisfied with their service. It has definitely been money well spent. Their customer service has been great. They work with different service companies to provide repairs and general maintenance and sometimes those service providers are not as fast as we’d like in ordering parts needed for repairs, bu ..Read Full Review

We have had a warranty through Complete Appliance Protection for 8 years and it we have been very satisfied with their service. It has definitely been money well spent. Their customer service has been great. They work with different service companies to provide repairs and general maintenance and sometimes those service providers are not as fast as we’d like in ordering parts needed for repairs, but other than that I have no complaints. Prior to using CAP, we worked with two other home warranty companies, neither of which I’d give a good review. Complete Appliance Protection has far superior service. I highly recommend them. ..View less

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Carlene Wilson, Middletown, DE

On Aug 29, 2019

We’ve been with Complete Appliance Protection about 4-5yrs now and are completely satisfied. Our home is 16yrs old and appliances started to go. When repairs were needed, it was easy to contact CAP and they always had a technician the next day. When appliances needed to be replaced, they reimbursed very quickly. The monthly payments and what they cover is right on point. Highly recommended.

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Matt Faux, Fishers, IN

On May 23, 2019

I recently purchased the annual home warranty from CP and after reading through other reviews of top 10 home warranty lists, they were almost always near the top. The ease of use of the website, signing up, and choosing the plan the best suits your needs, made this an easy decision for me. Though I have not had to make a claim yet, from the beginning of my interaction with the website, customer service o ..Read Full Review

I recently purchased the annual home warranty from CP and after reading through other reviews of top 10 home warranty lists, they were almost always near the top. The ease of use of the website, signing up, and choosing the plan the best suits your needs, made this an easy decision for me. Though I have not had to make a claim yet, from the beginning of my interaction with the website, customer service on the phone, and receiving the information from CP, my experience has been wonderful and I am more at ease knowing that they will support me. ..View less

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jun zhou, Austin, TX

On May 03, 2019

For my AC repair of $1700, The following CP response ========================== Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 ) Dear Jun, We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance. Dia ..Read Full Review

For my AC repair of $1700, The following CP response ========================== Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 ) Dear Jun, We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance. Diagnosis: Non repairable freon leak in evaporator coil Service Company: WSU Services You may purchase your new unit from any authorized retail dealer, so we encourage you to shop around for the best value. You will need to send us a copy of the receipt, which you can mail, fax, or email to the contact information below. Please have the model and serial numbers of your new appliance listed on the receipt. This offer is good as long as you are a customer and your account is current. Your new replacement unit will be covered by Complete Protection. 1532 NE 96th Street, Suite A Liberty, MO 64068 Fax 1-816-792-2009 Should you have any questions regarding this notice, please call our office at 1-800-978-2022. Thank you, Complete Protection 1-800-978-2022 ..View less

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Scott Mendell , Newtown, CT

On Apr 06, 2019

We had no heat. We called for a repair. The representative spoke to the repairman. They authorized the $700 repair. Two weeks later they revoked it saying it’s not covered in their policy.

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Linda Derr, San Antonio, TX

On Jan 08, 2019

Excellent all the way around! Great company to work with on Home Warranty. No service call fees which is the very best thing I love about them.

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John Wellet, Coldwater, MI

On Sep 02, 2018

Have had Complete Protection for several years and just used it last month, it was seamless and easy to get my appliance fixed.

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Jeff Barwick, Saint Louis, MO

On May 17, 2018

Nothing but praise for this wonderful company. I've been with them 8-10 years now, and have used them on a handful of occasions. Never had any issues at all- in fact I've found them to be exceptionally fair and reasonable to deal with. It's wonderful a plan to have for your appliances.

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Jack Lam, Cypress, TX

On Oct 17, 2017

I've been with CAP for more than 5 years. The company has been responsive and reliable.

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Barbara Lewis, Houston, TX

On Sep 12, 2017

I have been with this company since buying my home almost 4 yrs ago. I have nothing but good things to say about them. They are a courteous, very no hassle, quick response company. I have been pleased every time I have called them. The repair services they use are excellent. They have replaced an AC and refrigerator and all done with top service. You will love them!!!

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K Collins, Cibolo, TX

On Aug 27, 2017

I have been with Complete Protection for 5 years and I'm very satisfied with the service provided. With a 0 deductible for service calls, I never have the worry about paying out-of-pocket to have someone come and look at the appliance problem. Minor repairs are also covered.

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Elly, Kansas city, MO

On Jun 19, 2017

This is a GREAT home warranty company. Customer service is alive and well with this company. I can call anytime and get a live person who will take car of my needs. I've been a customer for about 15 years.

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Jessica Mabry, Dallas, TX

On Jun 08, 2017

Fast, friendly and reliable! I always use my own technitions and never have a problem getting reimbursed. We have an older home so we've had to use them on several occasions. We ALWAYS get a REAL person to answer the phone and it hasn't mattered what time it was. So very happy to have this service!

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Sohail M Rizki, sugar Land, TX

On May 29, 2017

I have them the over 8 years, and recently needed the service, as my air condition stopped working, I called them and they assigned technician, the technician gave me a quote of over $2800, the CAP told me that they will give me $350 towards it, I was shocked that I have been paying for last eight years and they offered me $350. you can confirm with them before you buy. I recommend Sears.

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Response
Complete Appliance Protection
Complete Appliance Protection
On May 30, 2017

It's true CP does not offer a full replacement program. If an item cannot be repaired, we offer flat payout amounts towards the replacement and installation of a new item. You can find details on this policy and precise dollar figures on the Frequently Asked Questions page of our website, as well as on all of our brochures, and in the Terms and Conditions (both of these documents can be found onli ..Read Full Review

It's true CP does not offer a full replacement program. If an item cannot be repaired, we offer flat payout amounts towards the replacement and installation of a new item. You can find details on this policy and precise dollar figures on the Frequently Asked Questions page of our website, as well as on all of our brochures, and in the Terms and Conditions (both of these documents can be found online as well and are provided in hard copy format upon enrollment). We certainly want consumers to be educated on exactly what they are entitled to under our plans when they enroll so they don't feel surprised to find that full replacement will not be provided. Alternatively, CP does pay 100% of repair costs with no deductible, which is truly unique in the home warranty market. ..View less

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Katerina Savelieva, The Woodlands, TX

On May 18, 2017

This is a great company to work with in terms of zero deductible and easy requests for repair. However, they are not professional when it comes to handle disputes. I had a claim dispute with them a few years ago. I replaced a washer that was not repairable as deemed by their dispatched technician with a refurbished rather than new washer (resulting in a cheaper cost) which they refused to cover in payou ..Read Full Review

This is a great company to work with in terms of zero deductible and easy requests for repair. However, they are not professional when it comes to handle disputes. I had a claim dispute with them a few years ago. I replaced a washer that was not repairable as deemed by their dispatched technician with a refurbished rather than new washer (resulting in a cheaper cost) which they refused to cover in payout. Since that incident they banned me from being able to apply for their coverage. They would not cover my rental properties either. They also would not even allow my husband who is a realtor to refer his clients to them! It could be called a matter of principle in a personal grudge but in a professional world it is childish and improper behavior. Telling a customer ''we are not interested in your business" is also very unprofessional to a point of being rude. ..View less

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Response
Complete Appliance Protection
Complete Appliance Protection
On May 18, 2017

Dear Ms. Savelieva,

The reason your enrollments are not accepted is because your customer history shows you to be extremely unreasonable and argumentative. Candidly, we don't wish to be harassed by you, which is what happened throughout the time you were enrolled. As a company we have every right to deny service to someone we consider to be abusive, and that is exactly what we are doi ..Read Full Review

Dear Ms. Savelieva,

The reason your enrollments are not accepted is because your customer history shows you to be extremely unreasonable and argumentative. Candidly, we don't wish to be harassed by you, which is what happened throughout the time you were enrolled. As a company we have every right to deny service to someone we consider to be abusive, and that is exactly what we are doing. ..View less

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Marcus, Orlando, FL

On Mar 28, 2017

Great overall plan in the 32825 zip code area. The best part is the $0 deductible and the payout for non-repairable covered items. No hassles, no multiple calls to customer service needed they do a good job getting it right the first time.

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gupta, ocean, NJ

On Mar 27, 2017

I have been with the company for last five years and have been very happy. The customer service is very nice and pleasant. They will listen to the problem and help you to their best. Never had any problem at anytime. There is no hassle in getting your appliance fixed. The repair companies they use have expert technicians and never had any problems with the repairs. They will come back if something does n ..Read Full Review

I have been with the company for last five years and have been very happy. The customer service is very nice and pleasant. They will listen to the problem and help you to their best. Never had any problem at anytime. There is no hassle in getting your appliance fixed. The repair companies they use have expert technicians and never had any problems with the repairs. They will come back if something does not get fixed the first time but most of the times I do not have to call them again. ..View less

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Jack, Cypress, TX

On Mar 21, 2017

I've been with Complete Appliance Protection for many years and completely happy with the company. Customer service and service calls are outstanding. I have had positive experience with this company. Highly recommended.

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Lloyd Mims, Schertz, TX

On Feb 21, 2017

This is the best Home Warranty service I’ve ever had. There are no service fees and they use only the best appliance, HVAC repair businesses. They never argue a claim and treat their customers with the upmost of respect. I recommend them to all my friends and family to review their services before selecting a policy and to give them a try. They are accredited by the Better Business Bureau. I a ..Read Full Review

This is the best Home Warranty service I’ve ever had. There are no service fees and they use only the best appliance, HVAC repair businesses. They never argue a claim and treat their customers with the upmost of respect. I recommend them to all my friends and family to review their services before selecting a policy and to give them a try. They are accredited by the Better Business Bureau. I am customer for life now. Sincerely, Mr. Mims ..View less

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