Complete Protection Home Warranty Reviews - 2023
Complete Appliance Protection, Inc was established in 1998. A popular home warranty company headquartered in Missouri, it operates almost nationwide barring Wisconsin, New York, and Massachusetts. It provides services in Alaska unlike many other companies. Complete Appliance Protection is one of the few international home warranty companies with coverage even in Canada.
The company is reputed for its diverse range of products targeted towards homeowners, realtors, home inspectors, landlords and tenants. Complete Protection’s plans are competitively priced and offer varying levels of coverage with a large variety of add-on items.
Unlike other companies, CP claims that it does not pick and choose what parts to cover. The coverage is highly comprehensive, though subject to lower contractual limits on average.
Complaint Resolution Program
N/AEstimated Appliance Coverage
N/AEstimated System Coverage
47No. Of Active States
YesComplaint Resolution Program
Why COMPLETE PROTECTION HOME WARRANTY?
- Big network of more than 12,000 service partners
- Special 120-day warranty program for Home Inspectors
- Customers can choose their own repair contractors
- Monthly contract payment option with any-time-cancelation
- Complete Protection has no deductible; 100% of repair cost paid
- Programs include a preventive annual HVAC maintenance check
Complete Appliance Protection Plans
Complete Appliance Protection Plans has 4 plans and a wide range of add-on options. This makes their plans highly customizable.
- Essential Plan: This plan priced about $45 a month covers one unit of a central forced air heating and cooling system, water heater, microwave, oven, dishwasher, and cooktop.
- Advanced Plan: This plan priced about $55 a month covers one of a central forced air heating and cooling system, refrigerator, dishwasher, microwave, cooktop, washer, dryer, oven, electrical wiring, water heater, and pipe leaks.
- Comprehensive Plan: This plan covers one of electrical wiring, and pipe leaks in addition to the components of the Advanced Plan at about $65 per month.
- Ultimate Plan: This plan provides the most expansive coverage among all the Complete Appliance Protection plans at about $75 a month. It covers everything from the Comprehensive Plan plus drain line stoppages, faucets, toilets, light fixtures, shower heads, ceiling and exhaust fans.
Optional Items in Complete home warranty include wine cooler, boiler, dryer, septic tank, trash compactor, etc. and many items covered in higher plans for customization of lower-level plans.
Complete Appliance Protection Claims
Complete Appliance Protection is known for its quick and efficient customer service that it claims provides a response in 3-4 rings of a telephone call. Many other companies have automated IVR systems and may delay assigning a service technician.
Filing a claim with Complete Protection home warranty is a simple process as follows:
- Log into your customer account to file a claim online or reach out to CP over the phone.
- The customer service representative provides you with an authorization number.
- You can then choose a technician or service company form the Complete Appliance Protection network and get an appointment by telling them the above number.
- You can also choose your own contractor and have them diagnose the issue. Call the company to get the repairs approved and they will give you an Override Authorization Number. The technician can bill them directly under this number or alternatively, you can send the invoice and get a reimbursement.
Complete Appliance Protection States Availability
What Inclusions and Exclusions Are There In Complete Home Warranty Contracts?
Complete Protection home warranty plans are ideal for homeowners and landlords, however those getting the plan for their rental property have to pay an additional $5 per month. Only those items explicitly mentioned are covered and only one unit of any specified item is covered. Second units of any system or appliance have to be added by the optional menu.
While Complete Home Protection warranty covers all the parts and components of a system or appliance under the sheet metal skin, it only covers breakdowns due to normal wear and tear or electrical and mechanical failure. Coverage begins only after a 30 day waiting period from the date of purchase of the plan.
Complete Appliance Protection home warranty comes with dollar limits on the aggregate claims value per item. If the company chooses reimbursement over repair then the following ceiling amunts are fixed:
- Upto $100 for garage door opener, light fixtures, faucets, showerheads, garbage
- disposal, toilets, ceiling fans and exhaust fans
- Upto $950 for packaged AC unit and $700 for AC outside condensing unit, and boiler
- Upto $1000 for plumbing system, electrical system and septic system failures each
Complete Appliance Protection FAQs
Does CP give unlimited coverage on the systems and appliances?
Complete Protection plans are very comprehensive and unique in the market for extensively covering every part under the skin of a device. However, the coverage is not truly unlimited as there are upper limits on the aggregate claims value. These limits are in fact lower than those of some other companies. Yet, their plans require no deductibles to be paid during the service visit, hence the costs could be offset, defending on the scope of the work.
Can I join CP to get my broken system or appliance fixed?
Unfortunately, a home warranty plan only protects functional systems and appliances from future breakdowns due to normal wear and tear. Your items will not be covered unless they can be verified to be in working by a simple home inspection. Though many companies claim to not ask for home inspections, getting one reduces chances of claim denial.
What does Complete Protection not cover?
CP doesn’t cover the following items that many other companies usually do: Pool, spa, sump pump, ductwork, roof repairs, and other structural systems, and sprinkler system.
Complete Appliance Protection Reviews
Victor Rivera, Liberty, MO
On Nov 24, 2021
Warning: if you are in the market for a home protection company, avoid "Complete Protection" out of Liberty, MO, found at www.completehomewarranty.com. Do not fall for their false claims. They provide neither "complete protection" nor quality customer service. I have a refrigerator that is less than 2 years old and today still costs $2500 new. The icemaker is freezing up and I request ..Read Full Review
Warning: if you are in the market for a home protection company, avoid "Complete Protection" out of Liberty, MO, found at www.completehomewarranty.com. Do not fall for their false claims. They provide neither "complete protection" nor quality customer service. I have a refrigerator that is less than 2 years old and today still costs $2500 new. The icemaker is freezing up and I requested service. Service company, Kitchen Ace Appliance out of Houston, was chosen and dispatched by Complete Protection to do the repair. In the process of the inspection, the serviceman scratches the face of the refrigerator. He tells us he cannot complete the repair of the icemaker without parts being ordered and requests authorization. Complete Protection decides not to repair the icemaker. Instead, they want me to go out and buy a new fridge and with proof of buying a new fridge, they will issue a $500 check. They will not pay for anyone to repair the icemaker, it's buy a new fridge or they will not do anything further. Icemaker remains broken even though I have a so-called "warranty" and no one wants to take responsibility for scratching the surface of the fridge. Complete Protection are fraud specialists. This is the language from their contract, "C. PROTECTION SUMMARY: 5. The Company will provide repair service on Your protected items to restore them to standard operating condition as a result of normal usage and electrical or mechanical component failure." This is a straight up lie. In their contract, they contradict themselves by saying "12. The Company will determine, at its sole discretion, whether a protected system or appliance will be repaired or replaced. If the Company declines to repair a protected item, You will be reimbursed towards the replacement and installation of a new protected system or appliance per the schedule in Section G." Section G says they will provide $500 for a new fridge. Really? Who can buy a new fridge for that amount of money. So no repair and refusal to pay the funds for a new icemaker without first paying thousands of dollars for a new fridge. Worst home warranty ever. #CompleteProtectionIsHorrible #CompleteProtectionWorstHomeWarranty ..View less
Dan Reiss, Owasso, OK
On Dec 17, 2020
I have used several home warranty companies. By far CP has been the best over the past 10 years. Never have failed to fix or offer a partial cost of replacement. CP Pays for AC/Heating preventative costs if both done at same time.
Adam R, Chula Vista, CA
On Dec 03, 2020
I just bought a home not too long ago and I am very happy with my experience with this home warranty company. They actually have a live person on the other line when you call and the people they send out are knowledgable about the repairs. I like the fact that there is no co-pay deductible payment that you have to pay first. Highly recommended! Adam R.
Lee Tayon, Weatherford, TX
On Mar 18, 2020
I have been a customer for the last two years but until recently I haven’t needed to use it. A couple weeks ago my washing machine died with clothes locked inside. A quick call to CP Home Warranty and I had repair approval. Connected MY CHOICE of repairman and CP paid them directly. Easy Peasy!! Highly recommend! L. Tayon.
Jennifer Wildung, Overland Park, KS
On Nov 26, 2019
We have had a warranty through Complete Appliance Protection for 8 years and it we have been very satisfied with their service. It has definitely been money well spent. Their customer service has been great. They work with different service companies to provide repairs and general maintenance and sometimes those service providers are not as fast as we’d like in ordering parts needed for repairs, bu ..Read Full Review
We have had a warranty through Complete Appliance Protection for 8 years and it we have been very satisfied with their service. It has definitely been money well spent. Their customer service has been great. They work with different service companies to provide repairs and general maintenance and sometimes those service providers are not as fast as we’d like in ordering parts needed for repairs, but other than that I have no complaints. Prior to using CAP, we worked with two other home warranty companies, neither of which I’d give a good review. Complete Appliance Protection has far superior service. I highly recommend them. ..View less
Carlene Wilson, Middletown, DE
On Aug 29, 2019
We’ve been with Complete Appliance Protection about 4-5yrs now and are completely satisfied. Our home is 16yrs old and appliances started to go. When repairs were needed, it was easy to contact CAP and they always had a technician the next day. When appliances needed to be replaced, they reimbursed very quickly. The monthly payments and what they cover is right on point. Highly recommended.
Matt Faux, Fishers, IN
On May 23, 2019
I recently purchased the annual home warranty from CP and after reading through other reviews of top 10 home warranty lists, they were almost always near the top. The ease of use of the website, signing up, and choosing the plan the best suits your needs, made this an easy decision for me. Though I have not had to make a claim yet, from the beginning of my interaction with the website, customer service o ..Read Full Review
I recently purchased the annual home warranty from CP and after reading through other reviews of top 10 home warranty lists, they were almost always near the top. The ease of use of the website, signing up, and choosing the plan the best suits your needs, made this an easy decision for me. Though I have not had to make a claim yet, from the beginning of my interaction with the website, customer service on the phone, and receiving the information from CP, my experience has been wonderful and I am more at ease knowing that they will support me. ..View less
jun zhou, Austin, TX
On May 03, 2019
For my AC repair of $1700, The following CP response ========================== Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 ) Dear Jun, We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance. Dia ..Read Full Review
For my AC repair of $1700, The following CP response ========================== Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 ) Dear Jun, We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance. Diagnosis: Non repairable freon leak in evaporator coil Service Company: WSU Services You may purchase your new unit from any authorized retail dealer, so we encourage you to shop around for the best value. You will need to send us a copy of the receipt, which you can mail, fax, or email to the contact information below. Please have the model and serial numbers of your new appliance listed on the receipt. This offer is good as long as you are a customer and your account is current. Your new replacement unit will be covered by Complete Protection. 1532 NE 96th Street, Suite A Liberty, MO 64068 Fax 1-816-792-2009 Should you have any questions regarding this notice, please call our office at 1-800-978-2022. Thank you, Complete Protection 1-800-978-2022 ..View less
Scott Mendell , Newtown, CT
On Apr 06, 2019
We had no heat. We called for a repair. The representative spoke to the repairman. They authorized the $700 repair. Two weeks later they revoked it saying it’s not covered in their policy.
Linda Derr, San Antonio, TX
On Jan 08, 2019
Excellent all the way around! Great company to work with on Home Warranty. No service call fees which is the very best thing I love about them.
John Wellet, Coldwater, MI
On Sep 02, 2018
Have had Complete Protection for several years and just used it last month, it was seamless and easy to get my appliance fixed.
Jeff Barwick, Saint Louis, MO
On May 17, 2018
Nothing but praise for this wonderful company. I've been with them 8-10 years now, and have used them on a handful of occasions. Never had any issues at all- in fact I've found them to be exceptionally fair and reasonable to deal with. It's wonderful a plan to have for your appliances.
Jack Lam, Cypress, TX
On Oct 17, 2017
I've been with CAP for more than 5 years. The company has been responsive and reliable.
Barbara Lewis, Houston, TX
On Sep 12, 2017
I have been with this company since buying my home almost 4 yrs ago. I have nothing but good things to say about them. They are a courteous, very no hassle, quick response company. I have been pleased every time I have called them. The repair services they use are excellent. They have replaced an AC and refrigerator and all done with top service. You will love them!!!
K Collins, Cibolo, TX
On Aug 27, 2017
I have been with Complete Protection for 5 years and I'm very satisfied with the service provided. With a 0 deductible for service calls, I never have the worry about paying out-of-pocket to have someone come and look at the appliance problem. Minor repairs are also covered.
Elly, Kansas city, MO
On Jun 19, 2017
This is a GREAT home warranty company. Customer service is alive and well with this company. I can call anytime and get a live person who will take car of my needs. I've been a customer for about 15 years.
Jessica Mabry, Dallas, TX
On Jun 08, 2017
Fast, friendly and reliable! I always use my own technitions and never have a problem getting reimbursed. We have an older home so we've had to use them on several occasions. We ALWAYS get a REAL person to answer the phone and it hasn't mattered what time it was. So very happy to have this service!
Sohail M Rizki, sugar Land, TX
On May 29, 2017
I have them the over 8 years, and recently needed the service, as my air condition stopped working, I called them and they assigned technician, the technician gave me a quote of over $2800, the CAP told me that they will give me $350 towards it, I was shocked that I have been paying for last eight years and they offered me $350. you can confirm with them before you buy. I recommend Sears.
Katerina Savelieva, The Woodlands, TX
On May 18, 2017
This is a great company to work with in terms of zero deductible and easy requests for repair. However, they are not professional when it comes to handle disputes. I had a claim dispute with them a few years ago. I replaced a washer that was not repairable as deemed by their dispatched technician with a refurbished rather than new washer (resulting in a cheaper cost) which they refused to cover in payou ..Read Full Review
This is a great company to work with in terms of zero deductible and easy requests for repair. However, they are not professional when it comes to handle disputes. I had a claim dispute with them a few years ago. I replaced a washer that was not repairable as deemed by their dispatched technician with a refurbished rather than new washer (resulting in a cheaper cost) which they refused to cover in payout. Since that incident they banned me from being able to apply for their coverage. They would not cover my rental properties either. They also would not even allow my husband who is a realtor to refer his clients to them! It could be called a matter of principle in a personal grudge but in a professional world it is childish and improper behavior. Telling a customer ''we are not interested in your business" is also very unprofessional to a point of being rude. ..View less
Marcus, Orlando, FL
On Mar 28, 2017
Great overall plan in the 32825 zip code area. The best part is the $0 deductible and the payout for non-repairable covered items. No hassles, no multiple calls to customer service needed they do a good job getting it right the first time.
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