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Home  /   Companies /   Landmark Home Warranty
icon Last updated: August 9, 2022

Landmark Home Warranty Review

Founded in 2004, Landmark Home Warranty is based out of Salt Lake City, Utah. American Home Shield acquired them in 2016. LHW still functions under the same management team as before. They offer home warranty services in six states to homeowners and parties involved in real estate transactions. Despite their limited presence in the country, they have received several awards for their services.

Landmark Home Warranty claims to be budget-friendly and serves around 70,000 customers each year. Their two plans include uncommon services like pest service and “no fault coverage”. Check out our review detailing their plans, prices, services, and more.

Pros

  • Plans cover services like rekeying and tune-Ups
  • Multiple deductible options
  • Participates in Complaint Resolution Program

Cons

  • Only available in six states
  • Complaints of delays in service
 Landmark Home Warranty
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1,497 Reviews

Premium

$424-$675

Deductible

$70, $100

Coverage Limits

N/A

BBB Rating

N/A

Active States

6

Complaint Resolution Program

Yes

$1000

Estimated Appliance Coverage

$1500

Estimated System Coverage

6

No. Of Active States

Yes

Complaint Resolution Program

Landmark Home Warranty Plans

Landmark Home Warranty has different plans for homeowners and real estate agents or home buyers. They also offer additional coverage options. Take a look -

  • Homeowner Plans - Landmark categorizes people who have been living in a home for more than 30 days as homeowners and offers them two plans.
    • Home Systems Plan - As the name indicates, this plan only covers the systems in your home.
    • Total Protection Plan - This plan is more comprehensive and offers coverage for both appliances and systems.
  • Home Buyer Protection Plans / Real Estate Plans- There are four real estate plans available for home buyers and sellers, with varying levels of coverage, as follows -
    • Essential Plan - This plan covers appliances and systems, but leaves out a couple of items. Unlike the other plans, it does not include No Fault Coverage.
    • Advantage Plan - This plan covers appliances and systems, and also includes upgrades for systems. A couple of major appliances are excluded from this plan.
    • Value Plan - Similar to the Advantage Plan, this plan covers appliances and systems, and has upgrades for systems.
    • Comprehensive Plan - This plan, as the name suggests, is the most comprehensive option you can buy.

Landmark’s No Fault Coverage is a staple feature in all the plans they offer, except the Essential Plan. This feature sets aside a certain amount of money for incompatible systems, improper installation, repairs, modifications, and haul away fees. Note that you can only buy these real estate plans within 30 days of your home purchase.

Landmark Home Warranty Prices And Coverage

The company offers two deductible options for homeowner plans - $70 and $100. If you choose the $70 option, you’ll have to pay more upfront. The $100 deductible, on the other hand, lowers your overall plan pricing.

On average, the Home Systems Plan comes at $425 per year and $40.42 per month with a $70 deductible; and $360 per year and $35 per month with a $100 deductible. The Total Protection Plan comes at $675 per year and $61.25 per month with the $70 deductible; and $610 per year and $55.84 per month with the $100 one.

The aforementioned pricing is applicable to a property that is within 5000 square feet. The pricing of Landmark Home Warranty plans vary depending on the size of your home, your location, and the deductible option you choose. You can get a free quote to find out the exact details.

There is only one deductible option for real estate plans - $65. These plans range from $375-$525 per year.

Home Systems Plan
  • Electrical System
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Pest Control
  • Re-Key Service
  • Subterranean Termite Treatment
  • Air Conditioning Tune-up
  • Heating Tune-up
  • No Fault Coverage
Total Protection Plan
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Garbage Disposal
  • Central Vacuum
  • Kitchen Refrigerator
  • Oven/Range/Cooktop
  • Washer/Dryer
  • Air Conditioning System
  • Heating System
  • Electrical System
  • Plumbing System
  • Pest Control
  • Re-Key Service
  • Subterranean Termite Treatment
  • Air Conditioning Tune-up
  • Heating Tune-up
  • No Fault Coverage

Note: Coverage details have been sourced by Landmark’s brochure.

Optional Add-ons

As Landmark’s Home Systems Plan doesn’t cover appliances, the company offers common appliances as a part of their optional items. You can add the appliances of your choice to your chosen plan at an additional cost. They also offer other optional items apart from common appliances.

Take a look:

  • Booster and Well Pump
  • Pool and Hot Tub (Chlorine)
  • Built-in Microwave
  • Pool and Hot Tub (Salt Water)
  • Dishwasher
  • Septic System
  • Exterior Pipe Leak Repair
  • Washer/Dryer
  • Freestanding Ice Maker
  • Kitchen Refrigerator
  • Stand Alone Freezer
  • Well Pump
  • Garage Door Opener
  • Water Softener
  • Garbage Disposal
  • Roof Leak Repair
  • Grinder Pump
  • Oven/Range/Cooktop
  • Guest House
  • Wet Bar Refrigerator

Landmark Home Warranty Claims And Customer Service

Filing a service request with Landmark Home Warranty is fairly simple. You can follow the below steps to file a successful claim -

  • You can reach out to Landmark’s customer service at 866.306.2999 to file your service request. You can also place it online on their official website. Since they are available 24/7, you may submit your request at any time.
  • Landmark’s customer service representatives will assign a contractor based on your request. It may take up to 48 hours for the service technician to show up.
  • Once the contractor visits your home, you’ll have to pay them a service call fee. The technician will then diagnose the problem, and decide whether it should be repaired or replaced.
  • LHW’s service work is guaranteed for 30 days. If a serviced item breaks down during this time, LHW will arrange for the repair at no additional cost.

*You also have the option to hire your own contractor but only with LHW’s prior authorization. The service cost will be reimbursed by the company at a later time.

You should pay heed to certain conditions before placing a request to avoid unnecessary expenses. For example, if you request for an unfair trade, you will have to pay an additional service fee to the appropriate contractor again.

You should also provide clear access and remove any unrelated items from the area that requires service. If the area is deemed inaccessible, the contractor will schedule another visit and you will have to pay a service fee again.

Landmark Home Warranty States Availability

Landmark currently offers their services in 6 states. You can check them out in the map below -

  States Covered
  Corporate Office
  States Not Covered

What Are The Exclusions And Limitations Of Landmark Home Warranty Contracts?

Similar to other home warranty companies, Landmark Home Warranty also has their own set of limitations and exclusions. LHW’s exclusions specify that some parts are not eligible for coverage. For example, the coverage for air conditioning does not include wall units, window units, humidifiers, electronic air cleaners, etc.

There are coverage limits assigned to each item, meaning that any amount exceeding the listed limit will have to be paid for by you. For example, in their contract, LHW allots $500 to diagnose and repair an air conditioning system. Each item has different dollar limits, so you should read and understand the specific details, pertaining to exclusions and limitations of all items in a sample contract before purchase.

Landmark offers home warranty services only when the covered item breaks down, due to normal wear and tear. They do not cover -

  • Damage caused by mildew, mold, rot, or fungus
  • Damage caused by accidents, calamities, or unforeseen circumstances
  • Repair or replacement required due to wilful neglect, abuse, misuse, cosmetic defects, missing parts, etc.

TIP: A home inspection can serve as a testament to the condition of your home’s appliances and systems. It will decrease the chance of any potential claim denials.

Is Landmark A Good Home Warranty Company?

Landmark Home Warranty only operates in six states, but has been recognized for their services as vouched by their numerous awards. LHW is one of the few companies to include extra services, like re-key, pest control, tune-ups, and more in their plans. Other benefits of LHW are multiple deductible options, a homeowner dashboard to check your claim status, and options like No Fault Coverage. Landmark Home Warranty’s BBB ratings are also very positive. However, recent customer reviews mention a delay in scheduling of services.

If you want to explore other options, you should take a look at our top home warranty companies.

Landmark Home Warranty FAQs

Is Landmark Home Warranty part of American Home Shield?

Yes, Landmark Home Warranty was acquired by American Home Shield in 2016. However, the company still retains their branding and management. Landmark’s Plans are also different from those provided by American Home Shield.

Does Landmark Home Warranty cover plumbing?

Yes, Landmark Home Warranty Plans covers plumbing systems.

Does Landmark Home Warranty cover HVAC?

Yes, Landmark covers HVAC systems in their plans. They also offer air conditioning and heating tune-up services.

Will Landmark Home Warranty replace my AC?

Landmark Home Warranty covers air conditioning systems. If your AC is deemed beyond repair, the company may decide to offer a replacement or cash instead of replacement.

What is Landmark Home Warranty’s phone number?

You can reach Landmark Home Warranty at 866.306.2999. They are available 24/7.

How do I cancel my Landmark Home Warranty plan?

You can reach out to LHW’s customer service department to find out how their cancellation process works. If you cancel your contract before your waiting period, and haven’t placed a service request, you are eligible for a full refund. If you cancel after 30 days, you will receive a pro rata refund, and will be charged 10% of your paid plan fee or an administration fee.

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Landmark Home Warranty Reviews

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Mirveta Tokmanovic , Queen Creek, AZ

On Sep 22, 2022

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We have Landmark Home Warranty since October of 2017 and they are the best company to work with and helpful always. Customer service is excellent and contractors that work with them are great too. I am so happy that we have choose them over other Home Warranty companies.

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Landmark Home Warranty
On Oct 03, 2022

Dear Mirveta of Queen Creek, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark home Warranty! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 6 years. Thank you again for the ..Read Full Review

Dear Mirveta of Queen Creek, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark home Warranty! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 6 years. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Jamie Nel , Boerne, TX

On Sep 20, 2022

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Our Dishwasher stopped working. I contacted Landmark and they had someone out the next morning. Se*** with Exmo** Repair Services replaced the motor and the dishwasher was working again in no time. He offered excellent customer service, information on dishwasher care and was quick and efficient.

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Landmark Home Warranty
On Sep 27, 2022

Dear Jamie of Boerne, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. On behalf of the entire te ..Read Full Review

Dear Jamie of Boerne, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty ..View less

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Marguerite Simmons, Ogden, UT

On Sep 08, 2022

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My air conditioner went out. I called Landmark and they gave me a company to contact. The company couldn’t get to me for 5 days and the temperatures were at 100 degrees. I called Landmark back and they had me stay on the phone and they found me someone to come out the next day.

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Landmark Home Warranty
On Sep 16, 2022

Dear Marguerite of Ogden, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf ..Read Full Review

Dear Marguerite of Ogden, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire Landmark team, thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. Landmark Home Warranty ..View less

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Terry Ivy, Houston, TX

On Aug 29, 2022

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We have been subscribers of Landmark Home Warranty since October 2016. Our experience has been excellent. We have our HVAC System twice yearly to ensure it is operating efficiently. Whenever we needed warranty repair Landmark has always been so easy to initiate a Service Request and get the problem resolved. Landmark has done, and is doing a great job for us. We highly recommend them for your Home Warran ..Read Full Review

We have been subscribers of Landmark Home Warranty since October 2016. Our experience has been excellent. We have our HVAC System twice yearly to ensure it is operating efficiently. Whenever we needed warranty repair Landmark has always been so easy to initiate a Service Request and get the problem resolved. Landmark has done, and is doing a great job for us. We highly recommend them for your Home Warranty Service. ..View less

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Landmark Home Warranty
On Sep 06, 2022

Dear Terry of Houston, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt resolution with friendly professionals is always our top priority, and we love the positive feedback and the opportunity to assist you! On behalf of the entire team, thank you again for choosing Landm ..Read Full Review

Dear Terry of Houston, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt resolution with friendly professionals is always our top priority, and we love the positive feedback and the opportunity to assist you! On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and recommendation, and we look forward to serving you in the future. Landmark Home Warranty ..View less

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Edmonde Kinser, Phoenix, AZ

On Aug 25, 2022

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A/C went out.. Magnus came out quickly and found the problem... There was some miss communications but it was resolved..the tech Roc** was very professional..I gave a 4 because it took 5 days. Temp in house was 100. I would prefer Mag** AC over all.

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Landmark Home Warranty
On Sep 02, 2022

Dear Edmonde of Phoenix, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and your contractor! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to ..Read Full Review

Dear Edmonde of Phoenix, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and your contractor! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Monica Cardenas, Goodyear, AZ

On Aug 16, 2022

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We’ve had landmark for many years now and unfortunately this company has disappointed us numerous times. It always takes them 24-48 hour for everything and We went with no air for 2 weeks during the hot summer time in AZ. You’d think there would be some urgency to complete this with temps being over 100 degrees!!!!

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Landmark Home Warranty
On Aug 22, 2022

Dear Monica of Goodyear, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and servicing our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed your service request was completed and cooling was restored to the home, and we are al ..Read Full Review

Dear Monica of Goodyear, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and servicing our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed your service request was completed and cooling was restored to the home, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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C Mike T, Spring, TX

On Aug 11, 2022

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I used to despise home warranty companies before I found Landmark Home Warranty. I have never had to argue with them or fight for coverage, and I have needed their help multiple times. They are hands-down, the BEST home warranty company out there. The other bonus is you can pay your contract fee monthly. It's great on the budget.

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Landmark Home Warranty
On Aug 18, 2022

Dear C Mike T of Spring, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business an ..Read Full Review

Dear C Mike T of Spring, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Edmonde Kinser, Phoenix, AZ

On Aug 05, 2022

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Best value. Professional. On time. Efficient. Courtesy. Problem was fixed within 48 hours. Was not urgent. When I have had urgent matters I have gotten response within hours. Great company. I recommend to others. Best for home owners.

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Landmark Home Warranty
On Aug 11, 2022

Dear Edmonde of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with knowledgeable service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf the entire t ..Read Full Review

Dear Edmonde of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with knowledgeable service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Carol L Hatch, Salt Lake City, UT

On Aug 01, 2022

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I have had Landmark Home Warranty for a couple of years and I have been very pleased with their service. My air conditioning went out in the middle of July and 100 degree temps. I notified them in the afternoon and it was fixed by 10:00 a.m. the next morning. There have been a few times I have had to wait for servicemen a few days but the results would have been the same if I had called the companies my ..Read Full Review

I have had Landmark Home Warranty for a couple of years and I have been very pleased with their service. My air conditioning went out in the middle of July and 100 degree temps. I notified them in the afternoon and it was fixed by 10:00 a.m. the next morning. There have been a few times I have had to wait for servicemen a few days but the results would have been the same if I had called the companies myself. Many repairmen are backlogged right now. I am pleased at Landmark's quick response to my needs. ..View less

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Landmark Home Warranty
On Aug 04, 2022

Dear Carol of Salt Lake City, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide you with fast, friendly service that exceeds your expectations, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with ..Read Full Review

Dear Carol of Salt Lake City, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide you with fast, friendly service that exceeds your expectations, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty ..View less

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Susan and Jon, Argyle, TX

On Jul 29, 2022

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We haven't had a warranty for very long with Landmark Home Warranty, but so far they have exceeded our expectations! Our appointments for annual air conditioning service and a pool filter leak have been expedited, in a timely, professional manner. The AC service company was assigned, and they were professional, knowledgeable and efficient. There was no Landmark affliated pool company in our area, so we ..Read Full Review

We haven't had a warranty for very long with Landmark Home Warranty, but so far they have exceeded our expectations! Our appointments for annual air conditioning service and a pool filter leak have been expedited, in a timely, professional manner. The AC service company was assigned, and they were professional, knowledgeable and efficient. There was no Landmark affliated pool company in our area, so we were allowed to select a company of our choice. Landmark made this process very easy and we were reimbursed for the repair shortly after. We highly recommend Landmark Home Warranty! ..View less

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Landmark Home Warranty
On Aug 05, 2022

Dear Susan and Jon of Argyle, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your recent customer service experiences with Landmark Home Warranty! Providing prompt resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting Landmark ..Read Full Review

Dear Susan and Jon of Argyle, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your recent customer service experiences with Landmark Home Warranty! Providing prompt resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Kathleen Higley, Bryan, TX

On Jul 21, 2022

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My experience with Landmark Home Warranty has felt like a scam from the beginning. They advertise rekeying your new home after purchase. What they don’t advertise is they require approved contractors but there are none in my area. But, if you jump through hoops along with the contractor of your choice, we will review the case in real time only, and reimburse you IF They approve the charges. This wa ..Read Full Review

My experience with Landmark Home Warranty has felt like a scam from the beginning. They advertise rekeying your new home after purchase. What they don’t advertise is they require approved contractors but there are none in my area. But, if you jump through hoops along with the contractor of your choice, we will review the case in real time only, and reimburse you IF They approve the charges. This was the case with with every claim (3) attempt. Why would they issue a policy on a residence in an area with no approved contractors? Simple. Their protocol seems to work. I gave up on each attempt - I funded the repairs that clearly qualified for their coverage and Landmark Home Warranty successfully has had NO ($ZERO) payout for a claim associated with my policy. Cheers for them - sucks for the consumer (me). Highly recommend you stay away from this company. ..View less

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Landmark Home Warranty
On Jul 26, 2022

Dear Kathleen of Bryan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns and have also provided our ..Read Full Review

Dear Kathleen of Bryan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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Jose Gamiz, Mansfield, TX

On Jul 20, 2022

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I first chose Landmark because of their customer service reviews compared to the other companies out there. I opened a claim for preventative maintenance on my AC unit and was assigned Grace Air & Heat. They scheduled my appointment for 6/01/22 between 12pm-4pm. (Work Order # 2573253) On 6/01, I had to reach out to them via text at 3:39pm asking if they were still planning on coming by for my service ..Read Full Review

I first chose Landmark because of their customer service reviews compared to the other companies out there. I opened a claim for preventative maintenance on my AC unit and was assigned Grace Air & Heat. They scheduled my appointment for 6/01/22 between 12pm-4pm. (Work Order # 2573253) On 6/01, I had to reach out to them via text at 3:39pm asking if they were still planning on coming by for my service call. They replied that they were still coming and that the tech was still at a call...no big deal but then an hour goes by and a storm moved in. I again asked if they were coming out and was told that they were watching the weather and still planned on coming by and they would update me. That never happened, I reached out to them and asked to reschedule because I needed to go pick my kids up from daycare since it was after 5pm...I got no response. The next day 6/02/22 at 1:44pm, I receive a call from their technician asking if I was at home, I told him that I was still at work and he said "ok thanks" and hung up. Two minutes later, I receive a text from Grace Air & Heat stating that Damon was on his way to provide the service. I tried calling the number for Grace and left a message but never received a call back from them. I contacted Landmark and was told the work order was completed and that if I wanted them to come out, I would have to pay another service fee. I did not agree because Landmark's contractor was at fault, so the agent from Landmark "escalated" the issue to their contractor team to provide a resolution and I was told I would hear back within 24-48 hours. I was never contacted, I had to call again and I was told that the contractor told Landmark that they spoke with me and rescheduled for the next day and that I was not at home. Landmark took the contractor's word for it without even allowing me to provide the proof that I have. I have the text messages that show they never reached out to reschedule. I also have snapshots of when the tech called me the next day and then receiving a text from Grace two minutes later that the tech was on his way. I have asked for supervisors to call me back three times and nothing has happened...not even an email. This has been the most frustrating experiences I have ever had with any company. They don't allow you to speak with anyone other than the initial agent and good luck getting a return call...it may just be their way to get you off the phone. ..View less

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Landmark Home Warranty
On Jul 25, 2022

The company has responded to the customer through the CRP system.

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Amber White, Henderson, NV

On Jul 20, 2022

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Step 1: Pay surprise $330 co-pay for water softener replacement, on top of your initial $700 home warranty, a $65 service call, then $65 again, and $65 once more for service calls. Step 2: Spend 3 hours on hold, pay $65 then another $65 in service calls trying to figure out why your water softener is sitting in a puddle of water under your sink, your kitchen sink plumbing is leaking, your fridge water/i ..Read Full Review

Step 1: Pay surprise $330 co-pay for water softener replacement, on top of your initial $700 home warranty, a $65 service call, then $65 again, and $65 once more for service calls. Step 2: Spend 3 hours on hold, pay $65 then another $65 in service calls trying to figure out why your water softener is sitting in a puddle of water under your sink, your kitchen sink plumbing is leaking, your fridge water/ice doesn't work, and the power to your dishwasher and garbage disposal is dead. Step 3: Send 5 unanswered emails, call once a week from March 2022 until June 2022, listening to easy jazz saxophone solos on hold for 45 minutes at a call center where no one understands you in English, no supervisor is available, and no management has an extension or email. Step 4: Pay another $65 for a second opinion in order to get a repair done. Step 5: Pay another $65 for a third opinion. Step 6: Wait for the "authorization committee" to approve a work order. Step 7: Wait another month. Call once a week, hold for 45 minutes, get disconnected, repeat. Step 8: Wait for the "customer relations" department to approve your work order in "48 hours." Step 9: Wait another two weeks, wait on hold for 45 minutes, explain the problem from the beginning every time, to a call center employee who is reading from a script and doesn't understand you. Step 10: Learn that your water softener "isn't covered." Send a copy of your invoice and bank charges for the $330 you paid for the initial installation of the oh-so-covered water softener. Step 11: Learn that you're not eligible for a "recall order" (aka repair) because it's been over 30 days since it was installed, so now it's "not covered." Step 12: Laugh! Step 13: Explain that you have lots of documentation showing every service call, invoice, phone call, email, and that you're prepared to resolve the matter in small claims court if they don't repair the system they covered and installed, which was done incorrectly. Step 14: Finally get a work order. Step 15: Wait some more while nothing happens and your water softener leaks more water into your cupboards. Step 16: Build a time machine, go back and set fire to your $700 instead of giving it to Landmark for a home warranty you'll be ahead. ..View less

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Response
Landmark Home Warranty
On Jul 25, 2022

Dear Amber of Henderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have arranged for the unit to be reassessed and will continue to monitor your service request to ensure completion. Thank you again for your considerat ..Read Full Review

Dear Amber of Henderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have arranged for the unit to be reassessed and will continue to monitor your service request to ensure completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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Donna N, Pahrump, NV

On Jul 19, 2022

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Our AC went out so we opened a claim. The first company wasn't able to come out for two weeks. Given that we were experiencing temperatures over 105 degrees, we called back to see what our options were. The associate gave us no grief and not only found another local company, but called them first to make sure they could come sooner. Our AC was repaired the very next day. The technician was professio ..Read Full Review

Our AC went out so we opened a claim. The first company wasn't able to come out for two weeks. Given that we were experiencing temperatures over 105 degrees, we called back to see what our options were. The associate gave us no grief and not only found another local company, but called them first to make sure they could come sooner. Our AC was repaired the very next day. The technician was professional, knowledgeable and on time. We are happy with this experience. ..View less

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Response
Landmark Home Warranty
On Jul 22, 2022

Dear Donna of Pahrump , Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf o ..Read Full Review

Dear Donna of Pahrump , Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again! We truly value your continued business and recommendations and look forward to serving you again. Landmark Home Warranty ..View less

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J M Gonzalez, San Antonio, TX

On Jul 11, 2022

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My air conditioner broke down on a Friday evening and the represenative opened a claim immediately. While the local HVAC company I was referred to was laready closed and it closes on weekends, the Landmark representative said he woul still try to expedite this. By Sunday morning somoemone from the local provider contacted me to get my system repaired. Considering that this is an extremely hot summer and ..Read Full Review

My air conditioner broke down on a Friday evening and the represenative opened a claim immediately. While the local HVAC company I was referred to was laready closed and it closes on weekends, the Landmark representative said he woul still try to expedite this. By Sunday morning somoemone from the local provider contacted me to get my system repaired. Considering that this is an extremely hot summer and a very busy time of the year for HVAC providers, my problem was resolved quickly. ..View less

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Response
Landmark Home Warranty
On Jul 14, 2022

Dear J M Gonzalez of San Antonio, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warrant ..Read Full Review

Dear J M Gonzalez of San Antonio, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Dennis Peik, Clackamas, OR

On Jun 18, 2022

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quick service on replacing a part on the furnance. excellent on getting the service done quickly. Excellent repair service.saved money with warranty deductable. well worth the money spent on warranty premiums.

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Response
Landmark Home Warranty
On Jun 24, 2022

Dear Dennis of Clackamas, Thank you so much for the 5 star review and providing such kind remarks regarding your excellent customer service experiences with Landmark Home Warranty and your service professional! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to hear how pleased you are with the level o ..Read Full Review

Dear Dennis of Clackamas, Thank you so much for the 5 star review and providing such kind remarks regarding your excellent customer service experiences with Landmark Home Warranty and your service professional! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty ..View less

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KSK, Houston, TX

On Jun 01, 2022

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Excellent, understanding, caring, in action, the contract reference are great. As soon the ticket is logged. Contractor reach you. Why? It all falls under Landmark team, they have the right contractors. Great team and company works towards customers needs. Thank you!!

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Response
Landmark Home Warranty
On Jun 24, 2022

Dear KSK of Houston, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of ..Read Full Review

Dear KSK of Houston, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Stuart Derman, Salt Lake City, UT

On May 19, 2022

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Landmark has been terrible to work with and I would advise not going with them. Their support call staff was unprofessional. Not only did they actively avoid solving my problem but have now made it so that I will receive ZERO value from the warranty leading us to loose out on thousands of dollars in home repairs that should have been covered by our warranty. This has been extremely frustrating!

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Response
Landmark Home Warranty
On May 25, 2022

Dear Stuart of Salt Lake City, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our call. Customer satisfaction is always our top priority, and we sincerely regret the frustration. Per our conversation, we have confirmed repairs have been scheduled and we sincerely hope we have effectiv ..Read Full Review

Dear Stuart of Salt Lake City, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our call. Customer satisfaction is always our top priority, and we sincerely regret the frustration. Per our conversation, we have confirmed repairs have been scheduled and we sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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Isabel Alum, Fpo, AP

On May 19, 2022

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Great response times. Wonderful service. Customer service really cares. This will bring you peace of mind. BEST INSURANCE EVER. Don't believe me look up the review on your favorite search engine. BEST OF LUCK

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Greg Hewitt, Mesquite, NV

On Mar 20, 2022

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My water heater started leaking from underneath. Called Landmark Friday and they had plumber out first thing Monday morning. It was assessed that the WH needed to be replaced. Claim was approved in 15 minutes while plumber was present, and two hours later my new water heater was working. That's about as good as it gets

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Response
Landmark Home Warranty
On Apr 22, 2022

Dear Greg of Mesquite, Thank you so much for the 5 star review regarding your great customer service experiences with Landmark Home Warranty and your service professional! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you a ..Read Full Review

Dear Greg of Mesquite, Thank you so much for the 5 star review regarding your great customer service experiences with Landmark Home Warranty and your service professional! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty ..View less

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