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Home  /   Companies /   Landmark Home Warranty
icon Last updated: January 13, 2020

Landmark Home Warranty

Landmark Home Warranty offers comprehensive home warranties in Arizona, Utah, Nevada, Idaho, Oregon, and Texas. The company has more than 200 full-time employees on their payrolls and have hundreds of realtors, escrow officers, property managers and independent contractors working in association with them.

Landmark Home Warranty provides the best coverage for over 9,000 mechanical parts and last year alone they replaced over 5,000 appliance and system components. They even won the Best Regional Company award.

Landmark Home Warranty
3.5 / 5
Based on 1,331 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

6

No. Of Active States

Yes

Complaint Resolution Program

WHY Landmark Home Warranty?

  • Landmark provides rekey services for new homeowners
  • Provides the homeowner support to ease the whole process of home warranty claims
  • Offers coverage options for real estate professionals
  • Providing home warranty services since 2004
  • Landmark participates in HomeWarrantyReviews Complaint Resolution Program

Landmark Home Warranty Plans

Landmark Home Warranty offers homeowners two home warranty plans – Total Protection Plan and Home Systems Plan. The Total Protection Plan offers coverage for 6 home systems as well as appliances while the Home Systems Plan only covers home systems.

The Home Systems Plan covers the air conditioning system, heating system, electrical system, plumbing including stoppages, water heater, and ceiling fans. The Total Protection Plan includes all the items in the Home Systems Plan along with appliances like refrigerator, washer, dryer, central vacuum, garbage disposal, garage door opener, central vacuum, rekey, etc.

Landmark Home Warranty also has a list of items under their optional coverage that can be added on to one of these plans. The add-on items include pool and spa, well pump, septic pump, and guest unit. Check the table below to view and compare the items covered under both the plans.

Total Protection Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater
  • Garbage Disposal
  • Central Vacuum
  • Rekey
Home Systems Plan
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater

Landmark Home Warranty CLAIMS

Landmark Home Warranty is known to provide its customers with quick turnaround time and impressive customer service. It is currently rated for repair quality.

  States Covered
  Corporate Office
  States Not Covered

LANDMARK HOME WARRANTY FAQs

What is Landmark Home Warranty’s BBB rating?

Landmark Home Warranty’s BBB rating is A

What is Landmark Home Warranty’s service fee?

Landmark Home Warranty’s service call fee is $60, $70, or $100 based on the location and the plan selected.

How to cancel Landmark Home Warranty?

Yes, you can cancel a Landmark Home Warranty but you cannot transfer it to another property. A seller can transfer a home warranty to a homebuyer for a $25 transfer fee. If the homeowner decides to cancel the home warranty instead of transferring it then there a $75 cancellation fee.

What is Landmark Home Warranty’s phone number?

You can connect with Landmark Home Warranty by calling 866-306-2999. However, you can also opt for a FREE home warranty quote by calling 833-809-7446.

How much does a Landmark Home Warranty contract cost?

The Landmark Home Warranty contract or plan costs anywhere between $410-$670 based on the plan that you opt for.

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Landmark Home Warranty REVIEWS

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Jeanette Vanderlip, San Tan Valley, AZ

On Sep 06, 2020

We have had experience with multiple home warranty companies and Landmark has been the easiest, friendly and most efficient company to work with. I will never use a different company, and I recommend Landmark to everyone that I know.

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D Woolverton, Yuma, AZ

On Sep 03, 2020

I filed a request for fixing a backed up drain repair. I tried to call Landmark, but after 30 minutes of waiting on hold, I hung up. After contacting the plumbing company referred by Landmark, they were backed up and could not get to us for 48 hours.

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Patricia Ulrich, Crockett, TX

On Aug 28, 2020

My husband and I purchased a ten year old house 18 months ago and started remodeling it immediately. During this time we have used Landmark Home Warranty five (5) times. Since we live in a small East Texas town there aren't any approved contractors by Landmark so they ask us to find someone local who will fix our problem(s). Unfortunately the stove had to be replaced rather than repaired but that was not ..Read Full Review

My husband and I purchased a ten year old house 18 months ago and started remodeling it immediately. During this time we have used Landmark Home Warranty five (5) times. Since we live in a small East Texas town there aren't any approved contractors by Landmark so they ask us to find someone local who will fix our problem(s). Unfortunately the stove had to be replaced rather than repaired but that was not a problem for Landmark. We received a check from them which covered the cost of a new stove. Each time we've had someone get back with us with approvals and have been able to get repairs done quickly. I'm sure we will renew our warranty contract with Landmark again in 2021. There customer service representatives have always been very knowledgeable and helpful. ..View less

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Chris, San Antonio, TX

On Aug 20, 2020

I found a leak in my kitchen sink, I performed the online request and within four days a technician came out to fix my leak. It was quick professional and he maintained proper social distancing procedures since this whole thing happened during COVID19. I appreciated the response time and professionalism compared to the last warranty company I was with.

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Landmark Home Warranty
Landmark Home Warranty
On Aug 27, 2020

Dear Chris of San Antonio, On behalf of the entire team, thank you so much for the 5 star review and such kind remarks regarding your customer service experiences with Landmark and our service providers! Providing professional service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services ..Read Full Review

Dear Chris of San Antonio, On behalf of the entire team, thank you so much for the 5 star review and such kind remarks regarding your customer service experiences with Landmark and our service providers! Providing professional service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Sonia Dominguez , Desoto, TX

On Aug 19, 2020

Just renewed my second year with Landmark Home Warranty. I’ve had 3 claims and they all have been taken care of immediately. I totally recommend them. I’ve recommended them to few family members that asked what I was using.

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Landmark Home Warranty
Landmark Home Warranty
On Aug 25, 2020

Dear Sonia of Desoto, Thank you so much for the 5 star rating and such a wonderful account of your service experiences with Landmark Home Warranty! Providing timely service and accurate repairs is always our goal, and we are thrilled to know we have delivered just that. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and recommendations, and look forward ..Read Full Review

Dear Sonia of Desoto, Thank you so much for the 5 star rating and such a wonderful account of your service experiences with Landmark Home Warranty! Providing timely service and accurate repairs is always our goal, and we are thrilled to know we have delivered just that. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and recommendations, and look forward to serving you in the future. Landmark Home Warranty ..View less

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Carla Zurovetz , Azle, TX

On Aug 13, 2020

Best warranty coverage and overall customer service. Always on top of everything. Have no complaints whatsoever. I highly recommend them. Had another warranty before with bad service.

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Landmark Home Warranty
Landmark Home Warranty
On Aug 14, 2020

Dear Carla of Azle, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty over the last 3 years! Our number one priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help and love the positive feedback. ..Read Full Review

Dear Carla of Azle, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty over the last 3 years! Our number one priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help and love the positive feedback. Thank you again for choosing Landmark! We truly value your continued business and recommendation, and look forward to serving you in the future. Landmark Home Warranty ..View less

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Steve Marshall, Denton, TX

On Aug 09, 2020

Landmark responded quickly and professionally both times I've had to call them. They had a service tech out the next business day in one case and within 2 business days in the second case.

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Landmark Home Warranty
Landmark Home Warranty
On Aug 13, 2020

Dear Steve of Denton, Thank you so much for the 5 star review and providing such amazing feedback regarding your quick and professional customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide the peace of mind you deserve. On ..Read Full Review

Dear Steve of Denton, Thank you so much for the 5 star review and providing such amazing feedback regarding your quick and professional customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide the peace of mind you deserve. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Tammy Norris Marshall, Austin, TX

On Jul 21, 2020

Landmark has done an amazing job for us for 5 years now. I recommend them to all my family and friends. They've assisted in repairing and/or replacing 2 a/c and heating units, a washing machine and also our septic tank. They've saved us a lot of money.

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Landmark Home Warranty
Landmark Home Warranty
On Aug 04, 2020

Dear Tammy of Austin, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experiences with Landmark Home Warranty and our contractors over the last 5 years! Our number one priority is your satisfaction, and it thrills us to know we have delivered precisely that. On behalf of the entire team, thank you again for entrusting Landmark with all ..Read Full Review

Dear Tammy of Austin, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experiences with Landmark Home Warranty and our contractors over the last 5 years! Our number one priority is your satisfaction, and it thrills us to know we have delivered precisely that. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and recommendations, and look forward to serving you again in the future. Landmark Home Warranty ..View less

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Yasamin Iduarte, Hurst, TX

On Jul 10, 2020

If I could give zero stars I would. Worst home warranty company ever. We have been without AC for over 2 weeks. Everytime we call to check status we are on hold for at least 1 hour or more and in the end still no answers. Landmark said they ordered a part for AC last week and was to ship to the vendor. They can't provide an ETA, said there is no tracking number on the order. Call the AC vendor comp ..Read Full Review

If I could give zero stars I would. Worst home warranty company ever. We have been without AC for over 2 weeks. Everytime we call to check status we are on hold for at least 1 hour or more and in the end still no answers. Landmark said they ordered a part for AC last week and was to ship to the vendor. They can't provide an ETA, said there is no tracking number on the order. Call the AC vendor company and they said the warranty company did not provide them tracking. They even said they sit on hold for 2 hours trying to get an update. I'm in Texas and this weekend we are supposed to hit triple digits. I have a small child, working from home due to to Covid. This is totally absurd. Sitting on hold as I type this. This company needs to be dismantled. Total waste of money to be treated like this. ..View less

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Landmark Home Warranty
Landmark Home Warranty
On Jul 11, 2020

Dear Yasamin of Hurst, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand, and being so receptive to our efforts of assistance. Please know it is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger tha ..Read Full Review

Dear Yasamin of Hurst, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand, and being so receptive to our efforts of assistance. Please know it is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and actively work to obtain equipment for our valued customers. Please be assured we have confirmed a check has been processed on your behalf to complete repairs with the contractor of your choice. Landmark also offers the option of requesting a call back to avoid waiting on hold. Thank you again for your consideration and patience, and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty ..View less

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Robert L Elzner

On Jul 03, 2020

I have used Landmark Home Warranty for many years and have been pleased with their performance in meeting my expectations. I have had many different ones and as a real estate agent have found that they are one of the better companies. I cannot say enough about their responsiveness and the cost to me for the repairs. I have had very little out of pocket expenses. A number 1 company.

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Landmark Home Warranty
Landmark Home Warranty
On Jul 11, 2020

Dear Robert, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen Landmark for all your home warranty and home services needs. Thank you a ..Read Full Review

Dear Robert, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen Landmark for all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you again in the future. Landmark Home Warranty ..View less

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Paulo Teixeira

On Jul 03, 2020

I had a great experience , this was my second time using the service , and everything went well without any surprise .The contractor recommended did a good job fixing the AC . Continue the good work .

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Landmark Home Warranty
Landmark Home Warranty
On Jul 10, 2020

Dear Paulo, Thank you so much for the 5 star review and such kind remarks regarding your service experiences with Landmark and our service providers! Providing expedient service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We ..Read Full Review

Dear Paulo, Thank you so much for the 5 star review and such kind remarks regarding your service experiences with Landmark and our service providers! Providing expedient service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business of 4 years and look forward to serving you for years to come. Landmark Home Warranty ..View less

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Jamie Fields, Georgetown, TX

On Jun 29, 2020

I had a great experience with Landmark. My AC went out on a hot Texas evening and they were very empathetic and understanding. They were able to get my AC fixed the next day without hesitation. The tech was very knowledgeable and fixed the issue on the spot.

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Landmark Home Warranty
Landmark Home Warranty
On Jul 11, 2020

Dear Jamie of Georgetown, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review and such amazing testimony regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again f ..Read Full Review

Dear Jamie of Georgetown, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review and such amazing testimony regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again in the future. Landmark Home Warranty ..View less

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Bethany Mills, Kingwood, TX

On Jun 16, 2020

I have to wait on the phone for an hour and a half to get through. The customer service is very polite when they finally answer the call, however, I have been waiting more than 10 weeks for my dishwasher to be repaired. I paid the deductible of $70. I called for my dishwasher the beginning of April. The service tech said he would order parts and it would take 7-10 business days (I think he meant 7-10 ..Read Full Review

I have to wait on the phone for an hour and a half to get through. The customer service is very polite when they finally answer the call, however, I have been waiting more than 10 weeks for my dishwasher to be repaired. I paid the deductible of $70. I called for my dishwasher the beginning of April. The service tech said he would order parts and it would take 7-10 business days (I think he meant 7-10 weeks) to get the part and he would come and do the repair. Landmark always tells me they will call me back that day or the next day at the latest. Another week goes by....still nothing. Unhappily waiting. I will call again for the 42nd time tomorrow. ..View less

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Carla Andersen, Springfield, OR

On May 30, 2020

I've been trying all day to submit a request for service and it has been a horrible experience. I tried their online system and filled in a ton of information including my credit card information and clicked "Submit" and was then notified online that I couldn't submit that type of request using the online system! The online notice instructed me to call their toll free number which I did and w ..Read Full Review

I've been trying all day to submit a request for service and it has been a horrible experience. I tried their online system and filled in a ton of information including my credit card information and clicked "Submit" and was then notified online that I couldn't submit that type of request using the online system! The online notice instructed me to call their toll free number which I did and waited on hold for hours! it was soooo horrible. I finally hung up and called the sales line and talked to 5 horrible staff members -- of course there was NO hold time to talk to their sales department. They should reallocate some of those staff to their service request department. it clearly shows where what they value. Anyway -- this is the first service request I've attempted and I made one more call late today to their sales department and talked with Christopher Smock who was AWESOME. First of all -- he listened and advised me and indicated that he was fully trained in helping with service requests and proceeded to initiate the service request for me. He was very helpful -- he answered all of my questions and he listened listened listened. He was very kind and very helpful. Did I already say he was helpful??? He has restored a glimmer of hope for me. Now that the service request has been submitted the true test is coming regarding their service an how quickly the issue will be resolved. Kudos to Christopher Smock for going above and beyond. Putting the customer first and being willing to help!!! ..View less

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R Juarez, San Antonio, TX

On May 13, 2020

I have been with many Home Warranties. Landmark is the first not to give me hassles about this or that or "did this occur" or "tell me about this" or "When was the last time"....and then tell me "sorry we cannot cover it". The call center personnel are responsive and timely. They are respectful, professional, know there responsibilities and limitations. I can hones ..Read Full Review

I have been with many Home Warranties. Landmark is the first not to give me hassles about this or that or "did this occur" or "tell me about this" or "When was the last time"....and then tell me "sorry we cannot cover it". The call center personnel are responsive and timely. They are respectful, professional, know there responsibilities and limitations. I can honestly say they have been breath of fresh air when one of our appliances do go out. Call center personnel certainly make up for the $70 service fees. This fee may be the only thing that I wish would be less, but all Warranties charge a certain fee for service tech to come out to home. Be Safe and Stay Healthy!! ..View less

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Krista Bailey, Clearfield, UT

On Feb 05, 2020

Our furnace went out at night, so we called landmark. They set us up with a great vendor. They were here and everything was up and running by 930.

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Landmark Home Warranty
Landmark Home Warranty
On Feb 07, 2020

Dear Krista, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

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Monica Galicia, Kingman, AZ

On Jan 16, 2020

Dependable and convenient. Thank you! They did come when they said they would, they were kind and honest and trust worthy. We know now what to do to fix the problem that we were having. We are grateful for having this service and will continue to be using this service.

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Landmark Home Warranty
Landmark Home Warranty
On Jan 17, 2020

Dear Monica, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

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C H, Roy, UT

On Aug 22, 2019

I've used landmark for 4 years and they've been absolutely horrible from their customer service to the subpar contractors they use. I'm canceling my coverage (slow learner). My most recent example involves a power outage to 5 outlets and one light in my basement. The electrician they sent out said you have a short somewhere so you'll have to get a tracer to find it. It's not covered nor can I do it. Wh ..Read Full Review

I've used landmark for 4 years and they've been absolutely horrible from their customer service to the subpar contractors they use. I'm canceling my coverage (slow learner). My most recent example involves a power outage to 5 outlets and one light in my basement. The electrician they sent out said you have a short somewhere so you'll have to get a tracer to find it. It's not covered nor can I do it. When asking what he recommended, he told my wife to get a tracer and start at one outlet and go until you find it. I thought anybody can say the wrong thing on a bad day so I emailed landmark with my frustration that covered or not he didn't give us a viable option to fix the problem. Landmark entailed back saying they talked to the electrician and he would come back out for $300 to access it himself. When I filed another claim (after of course paying for the second time...$60 service call fee) we called the contractor (after 2 days of him never calling) and he said oh is this xx house? Yeah, sorry I can't do it, I don't have a tracer. We asked what he recommended and he said call another contractor (you would think he would relay this message to landmark). When notified landmark what he said they called and left a message indicating he doesn't have the tracer to find the short in the electrical system. And this sums it up.... they reiterated what he said indicating the electrician didn't have the equipment to find the short in the electrical line and WE needed to find our own contractor to find the short. Oh, and at that point, they'll send that electrician (for another $60)back out to cut two wires and wire nut them together. I'm pretty sure whoever I end up finding can easily fix the problem once it's found. I've had around 10 claims during my time with them. I had to pay $900 plus $60 service fee to replace an air conditioner that had literally caught fire!. Why you would wisely ask? Landmark only pays $x amount for refrigerant and the actual cost was 10x that. Please save your money or use another company. I looked at landmark reviews prior to this post and there are 6 home warranty companies ranked higher in Utah. I have paid $720/ year for premiums (very high for the average), you'd think you'd get taken care of better. So $5000 later they partially paid for my air conditioner and a toilet seat (of course I had to pay half of the seat due to a seat allowance). The other 8ish claims, nothing could be done. That number could be 7 but you get the point. BEWARE! ..View less

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Landmark Home Warranty
Landmark Home Warranty
On Aug 26, 2019

Dear C H, I am sorry to hear about your experiences and that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your concerns in more detail to better address them. ..Read Full Review

Dear C H, I am sorry to hear about your experiences and that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com ..View less

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Shenise, San Antonio, TX

On Jul 09, 2019

We went with Landmark when we purchased our home 2 years ago and we’ve been satisfied with their service. We’ve had to put in several claims (water heater repair, toilets running, & pest control) and each time, we’ve got immediate responses and someone contacted us the same or next business day to schedule an appointment. The contractors that were sent were professional, friendly, a ..Read Full Review

We went with Landmark when we purchased our home 2 years ago and we’ve been satisfied with their service. We’ve had to put in several claims (water heater repair, toilets running, & pest control) and each time, we’ve got immediate responses and someone contacted us the same or next business day to schedule an appointment. The contractors that were sent were professional, friendly, and able make the repairs. I would recommend Landmark to others! ..View less

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Landmark Home Warranty
Landmark Home Warranty
On Jul 10, 2019

Dear Shenise, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

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Melissa L, Elgin, AZ

On Jun 12, 2019

We have two homes covered. We just finished a service call with them to replace a water heater. It was a struggle. Due to the first contractor assigned, but Landmark got a new one and was professional in the way they handled the situation.

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Landmark Home Warranty
Landmark Home Warranty
On Jun 14, 2019

Dear Melissa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

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