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Home  /   Companies /   Landmark Home Warranty
icon Last updated: August 19, 2021

Landmark Home Warranty Review

Founded in 2004, Landmark Home Warranty is based out of Salt Lake City, Utah. American Home Shield acquired them in 2016. LHW still functions under the same management team as before. They offer home warranty services in six states to homeowners and parties involved in real estate transactions. Despite their limited presence in the country, they have received several awards for their services.

Landmark Home Warranty claims to be budget-friendly and serves around 70,000 customers each year. Their two plans include uncommon services like pest service and “no fault coverage”. Check out our review detailing their plans, prices, services, and more.

Pros

  • Plans cover services like rekeying and tune-Ups
  • Multiple deductible options
  • Participates in Complaint Resolution Program

Cons

  • Only available in six states
  • Complaints of delays in service
 $company_name
Rating starRating starRating starRating starRating star
1,393 Reviews

Premium

$424-$675

Deductible

$70, $100

Coverage Limits

N/A

BBB Rating

N/A

Active States

6

Complaint Resolution Program

Yes

$1000

Estimated Appliance Coverage

$1500

Estimated System Coverage

6

No. Of Active States

Yes

Complaint Resolution Program

Landmark Home Warranty Plans

Landmark Home Warranty has different plans for homeowners and real estate agents or home buyers. They also offer additional coverage options. Take a look -

  • Homeowner Plans - Landmark categorizes people who have been living in a home for more than 30 days as homeowners and offers them two plans.
    • Home Systems Plan - As the name indicates, this plan only covers the systems in your home.
    • Total Protection Plan - This plan is more comprehensive and offers coverage for both appliances and systems.
  • Home Buyer Protection Plans / Real Estate Plans- There are four real estate plans available for home buyers and sellers, with varying levels of coverage, as follows -
    • Essential Plan - This plan covers appliances and systems, but leaves out a couple of items. Unlike the other plans, it does not include No Fault Coverage.
    • Advantage Plan - This plan covers appliances and systems, and also includes upgrades for systems. A couple of major appliances are excluded from this plan.
    • Value Plan - Similar to the Advantage Plan, this plan covers appliances and systems, and has upgrades for systems.
    • Comprehensive Plan - This plan, as the name suggests, is the most comprehensive option you can buy.

Landmark’s No Fault Coverage is a staple feature in all the plans they offer, except the Essential Plan. This feature sets aside a certain amount of money for incompatible systems, improper installation, repairs, modifications, and haul away fees. Note that you can only buy these real estate plans within 30 days of your home purchase.

Landmark Home Warranty Prices And Coverage

The pricing of Landmark Home Warranty varies, depending on the size of your home, your location, and the deductible option you choose. The company offers two deductible options for homeowner plans - $70 and $100. If you choose the $70 option, you’ll have to pay more upfront. The $100 deductible, on the other hand, lowers your overall pricing.

On average, the Home Systems Plan comes at $425 per year / $40.42 per month with a $70 deductible; and $360 per year / $35 per month with a $100 deductible. The Total Protection Plan comes at $675 per year / $61.25 per month with the $70 deductible; and $610 per year / $55.84 per month with the $100 one. The aforementioned pricing is applicable to a property that is within 5000 square feet. The pricing may increase based on the size of your home and other factors. You can get a free quote to find out the exact details.

There is only one deductible option for real estate plans - $65. These plans range from $375-$525 per year.

Home Systems Plan
  • Electrical System
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Pest Control
  • Re-Key Service
  • Subterranean Termite Treatment
  • Air Conditioning Tune-up
  • Heating Tune-up
  • No Fault Coverage
Total Protection Plan
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Garbage Disposal
  • Central Vacuum
  • Kitchen Refrigerator
  • Oven/Range/Cooktop
  • Washer/Dryer
  • Air Conditioning System
  • Heating System
  • Electrical System
  • Plumbing System
  • Pest Control
  • Re-Key Service
  • Subterranean Termite Treatment
  • Air Conditioning Tune-up
  • Heating Tune-up
  • No Fault Coverage

Note: Coverage details have been sourced by Landmark’s brochure.

Optional Add-ons

As Landmark’s Home Systems Plan doesn’t cover appliances, the company offers common appliances as a part of their optional items. You can add the appliances of your choice to your chosen plan at an additional cost. They also offer other optional items apart from common appliances. Take a look:

  • Booster and Well Pump
  • Pool and Hot Tub (Chlorine)
  • Built-in Microwave
  • Pool and Hot Tub (Salt Water)
  • Dishwasher
  • Septic System
  • Exterior Pipe Leak Repair
  • Washer/Dryer
  • Freestanding Ice Maker
  • Kitchen Refrigerator
  • Stand Alone Freezer
  • Well Pump
  • Garage Door Opener
  • Water Softener
  • Garbage Disposal
  • Roof Leak Repair
  • Grinder Pump
  • Oven/Range/Cooktop
  • Guest House
  • Wet Bar Refrigerator

Landmark Home Warranty Claims And Customer Service

Filing a service request with Landmark Home Warranty is fairly simple. You can follow the below steps to file a successful claim -

  • You can reach out to Landmark’s customer service at 866.306.2999 to file your service request. You can also place it online on their official website. Since they are available 24/7, you may submit your request at any time.
  • LHW customer service representatives will assign a contractor based on your request. It may take up to 48 hours for the service technician to show up.
  • Once the contractor visits your home, you’ll have to pay them a service call fee. The technician will then diagnose the problem, and decide whether it should be repaired or replaced.
  • LHW’s service work is guaranteed for 30 days. If a serviced item breaks down during this time, LHW will arrange for the repair at no additional cost.

*You also have the option to hire your own contractor but only with LHW’s prior authorization. The service cost will be reimbursed by the company at a later time.

You should pay heed to certain conditions before placing a request to avoid unnecessary expenses. For example, if you request for an unfair trade, you will have to pay an additional service fee to the appropriate contractor again.

You should also provide clear access and remove any unrelated items from the area that requires service. If the area is deemed inaccessible, the contractor will schedule another visit and you will have to pay a service fee again.

Landmark Home Warranty STATES AVAILABILITY

Landmark currently offers their services in 6 states. You can check them out in the map below -

  States Covered
  Corporate Office
  States Not Covered

What Are The Exclusions And Limitations Of Landmark Home Warranty Contracts?

Similar to other home warranty companies, Landmark also has their own set of limitations and exclusions. LHW’s exclusions specify that some parts are not eligible for coverage. For example, the coverage for air conditioning does not include wall units, window units, humidifiers, electronic air cleaners, etc.

There are coverage limits assigned to each item, meaning that any amount exceeding the listed limit will have to be paid for by you. For example, in their contract, LHW allots $500 to diagnose and repair an air conditioning system. Each item has different dollar limits, so you should read and understand the specific details, pertaining to exclusions and limitations of all items in a sample LHW contract.

Landmark offers home warranty services only when the covered item breaks down, due to normal wear and tear. They do not cover -

  • Damage caused by mildew, mold, rot, or fungus
  • Damage caused by accidents, calamities, or unforeseen circumstances
  • Repair or replacement required due to wilful neglect, abuse, misuse, cosmetic defects, missing parts, etc.

TIP: A home inspection can serve as a testament to the condition of your home’s appliances and systems. It will decrease the chance of any potential claim denials.

Is Landmark A Good Home Warranty Company?

Landmark Home Warranty only operates in six states, but has been recognized for their services, as vouched by their numerous awards. LHW is one of the few companies to include extra services, like re-key, pest control, tune-ups, and more in their plans. Other benefits of LHW are multiple deductible options, homeowner dashboard to check your claim status, and options like No Fault Coverage. However, the company’s recent customer reviews mention a delay in scheduling of services.

If you want to explore other options, you should take a look at our top home warranty companies.

LANDMARK HOME WARRANTY FAQs

Is Landmark Home Warranty part of American Home Shield?

Yes, Landmark Home Warranty was acquired by American Home Shield in 2016. However, the company still retains their branding and management.

Does Landmark Home Warranty cover plumbing?

Yes, Landmark Home Warranty covers plumbing systems in all of their plans.

Does Landmark Home Warranty cover HVAC?

Yes, Landmark covers HVAC in their plans. They also offer air conditioning and heating tune-up services.

Will Landmark Home Warranty replace my AC?

Landmark Home Warranty covers air conditioning systems. If your AC is deemed beyond repair, the company may decide to offer a replacement or cash instead of replacement.

What is Landmark Home Warranty’s phone number?

You can reach Landmark Home Warranty at 866.306.2999. They are available 24/7.

How do I cancel my Landmark Home Warranty plan?

You can reach out to LHW’s customer service department to find out how their cancellation process works. If you cancel your contract before your waiting period, and haven’t placed a service request, you are eligible for a full refund. If you cancel after 30 days, you will receive a pro rata refund, and will be charged 10% of your paid plan fee or an administration fee.

Landmark Home Warranty REVIEWS

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ramon Nazarian, Carrollton, TX

On Oct 14, 2021

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Excellent response to my problem. I recommend Landmark to everyone. Repair experience with your contractor was excellent, The response time was excellent. And the settlement was great. Thank you very much.

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Landmark Home Warranty
On Oct 21, 2021

Dear Ramon of Carrollton, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty and our service contractor! We strive to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled to hear about your experience. On behalf of the entire team, thank you again for entrusti ..Read Full Review

Dear Ramon of Carrollton, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty and our service contractor! We strive to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty ..View less

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J Kwon, Hillsboro, OR

On Oct 04, 2021

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Landmark made the whole experience simple and easy. The technician arrived promptly and was friendly and knowledgeable. I'm so relieved that I have a home warranty that has amazing coverage and affordable. Highly recommend!!!

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Landmark Home Warranty
On Oct 21, 2021

Dear J Kwon of Hillsboro, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We truly value your business and recommendations and ..Read Full Review

Dear J Kwon of Hillsboro, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty ..View less

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Charles Unertl, Hereford, AZ

On Sep 28, 2021

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They were very professional, and once I explained my issue, they scheduled a maintenance company to come out and look the situation over. They did find a problem, but it was nothing to do with the warranty, but I was very happy to know what my issue was and now I can go from here forward, the company they sent out was also very professional and explained everything to me as they were doing it, before the ..Read Full Review

They were very professional, and once I explained my issue, they scheduled a maintenance company to come out and look the situation over. They did find a problem, but it was nothing to do with the warranty, but I was very happy to know what my issue was and now I can go from here forward, the company they sent out was also very professional and explained everything to me as they were doing it, before they left they gave me a rundown on what my real issue was. Great job by everyone involved. ..View less

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Landmark Home Warranty
On Oct 07, 2021

Dear Charles of Hereford, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. Thank you again for the ..Read Full Review

Dear Charles of Hereford, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Barbara Ann George Gerald, Arlington, TX

On Sep 02, 2021

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My entire experience with LHW has been great from day one. When I signed up for the service the lady who took my information was very patient and helped me to identify the best package for my needs. I didn't feel like I was being pressured to purchase something beyond my financial comfort zone. We recently had an A/C problem and, again, I received very professional and friendly service from submitting ..Read Full Review

My entire experience with LHW has been great from day one. When I signed up for the service the lady who took my information was very patient and helped me to identify the best package for my needs. I didn't feel like I was being pressured to purchase something beyond my financial comfort zone. We recently had an A/C problem and, again, I received very professional and friendly service from submitting a request for repair to the repair technicians that fixed the problem. I highly recommend LHW. ..View less

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Landmark Home Warranty
On Sep 09, 2021

Dear Barbara of Arlington , Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value ..Read Full Review

Dear Barbara of Arlington , Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Mo Z, Galveston, TX

On Aug 26, 2021

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Please stay away from this company or read the reviews from the Better Business Bureau and Google. I have never, in my life, dealt with a more dishonest company. I purchased a home 2 months ago and obtained this policy through escrow. I even paid more for the platinum plan. 3 days ago, my air conditioning went out. Landmark sent out a technician and then denied my claim, stating it was pre-existing. ..Read Full Review

Please stay away from this company or read the reviews from the Better Business Bureau and Google. I have never, in my life, dealt with a more dishonest company. I purchased a home 2 months ago and obtained this policy through escrow. I even paid more for the platinum plan. 3 days ago, my air conditioning went out. Landmark sent out a technician and then denied my claim, stating it was pre-existing. I appealed and sent them proof that the AC was working, sending both my inspection report and also a attestation from my property management company. They still denied it, stating that the rust was pre-existing! This house is on the beach and everything with metal has rust on it! It was working fine and is still working, although it has a hard time keeping up with the heat. When I asked the rep to provide me with the information used to make the determination, she said she would, but never sent it. When I asked for a denial letter, so that I could dispute this with the TREC, she said it would take up to 30 days. I cannot afford to wait 30-days, so this forces me to come out of pocket to fix it. I asked to be transferred to the retention department and she said she could not do that. Basically, I was shut down from any further options. What good is a home warranty company that denies claims as pre-existing? All appliances and hardware are pre-existing when you purchase a home that is not new. It is scam and I would advise you find a more reputable company. ..View less

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Landmark Home Warranty
On Sep 01, 2021

Dear Mo of Galveston, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Landmark determined the conditions that caused the breakdown you are experiencing pre-dated the effective date of the service plan, and coverage was not extended. ..Read Full Review

Dear Mo of Galveston, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Landmark determined the conditions that caused the breakdown you are experiencing pre-dated the effective date of the service plan, and coverage was not extended. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty ..View less

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Corey Menscher, Houston, TX

On Jul 28, 2021

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We have had a great experience with Landmark. This is our first house and first home warranty, so we were skeptical of the value. But it has proven completely worth the expense. The contractors and companies they have referred and sent have been great. And they offered a replacement for the dishwasher that came with our new house when we learned it was inoperable. Everyone I have dealt with has been ..Read Full Review

We have had a great experience with Landmark. This is our first house and first home warranty, so we were skeptical of the value. But it has proven completely worth the expense. The contractors and companies they have referred and sent have been great. And they offered a replacement for the dishwasher that came with our new house when we learned it was inoperable. Everyone I have dealt with has been professional, and they are timely with all communications. Highly recommend. ..View less

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Landmark Home Warranty
On Aug 03, 2021

Dear Corey of Houston, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for ..Read Full Review

Dear Corey of Houston, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Carlos Sanz, San Antonio, TX

On Jul 19, 2021

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Good response and good service. Timing Response in reasonable times and professional solution of the problem. The problem was in the garage opener system and we didn't need to wait for the spare parts

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Landmark Home Warranty
On Jul 26, 2021

Dear Carlos of San Antonio, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Than ..Read Full Review

Dear Carlos of San Antonio, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Larry Stoffregan, Idaho Falls, ID

On Jul 17, 2021

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Has always been good. This time, w the total pkg, drip pan on furnace ac not covered, $508 to repair. HVAC person said furnace on it's last legs, will need replaced soon. I guess this one I will pay twice. Unfortunate for my pocket book. They said if I didn't do this repair, any further claims on the furnace will be denied. Win one lose one.

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Landmark Home Warranty
On Jul 22, 2021

Dear Larry of Idaho Falls, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly va ..Read Full Review

Dear Larry of Idaho Falls, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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ADT Shah, South Jordan, UT

On Jul 16, 2021

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I apologies for providing long review, but PLEASE read once if you want to save money and most importantly mantel stress and tortured by Landmark. DO NOT WASTE YOUR MONEY. SAVE YOURSELF A MENTAL STRESS AND TORTURED BY LANDMARK. Terrible company. Terrible customer service. Terrible process they have. (They cheat customers). They don’t care for fixing issues quickly. My A/C is down from 06/17/202 ..Read Full Review

I apologies for providing long review, but PLEASE read once if you want to save money and most importantly mantel stress and tortured by Landmark. DO NOT WASTE YOUR MONEY. SAVE YOURSELF A MENTAL STRESS AND TORTURED BY LANDMARK. Terrible company. Terrible customer service. Terrible process they have. (They cheat customers). They don’t care for fixing issues quickly. My A/C is down from 06/17/2021 till today 07/16/2021 (almost a month and not fixed yet and don’t know when it will be). By the way the issue can be fixed within 24 hours by any HVAC contractor if you hire them outside of Landmark warranty. So here the story… 1- Blower wheel of our A/C broke on 06/17/2021. We created a service request with Landmark. 2- Contractor took 2 days. He came on 06/19/2021 and took pictures of broken part. Told us that he will submit these pictures to Landmark for review to check if it is covered or not in warranty. Landmark will order the part if it is covered. 3- Landmark took 11 days (06/19 to 06/30) to review the pictures and to place the order for broken part. On 06/30/2021 they placed order only because I kept calling them for follow-up every other day between 06/17th and 06/30th. Landmark told me that they ordered the part from manufacturer (C******) and they don’t know when part will arrive. 4- I kept calling Landmark for next 13 days to get the status of ordered part, but no customer representative can give me clear answer. 5- When I called Landmark on 07/13/2021, customer representative told me that now part is available at local C****** store and local C****** store will call contractor to pick up the part. But not ETA. 6- Today is 07/16/2021 (3 days after part is available at local C****** store), still no words from contractor to schedule the repair. So, I called Landmark again and customer representative told me they don’t know when it will be fixed. ----- BOTTOM LINE ---- 1- Tomorrow will be 1-month anniversary of my broken A/C. So, is it worth to pay Landmark for warranty service? NO. 2- During this month, I called other two local HVAC contractors to check if they have part available and when they can fix it. Both told me that they can come and fix next day. So, is it worth to pay Landmark for warranty service and wait for month to NOT get thing fixed when you can get it fix sooner? NO. 3- During this month, I made at least 15 calls to Landmark for follow-up and status check to make sure that things are moving. I also had an opportunity to talk with supervisor once. But unfortunately, his attitude was like THIS IS WHAT IT IS. You have to leave with it instead of helping to escalate issue. So, is it worth to pay Landmark for this type of customer service? NO. 4- Most of all, we have gone thru hell dealing with Landmark. It felt like we are paying them to get tortured. So, is it worth to pay Landmark for warranty service to get tortured? DEFINETLY NO. ..View less

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Landmark Home Warranty
On Jul 21, 2021

Dear ADT of South Jordan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs are complete and cooling restored to your home. Thank you again for your c ..Read Full Review

Dear ADT of South Jordan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs are complete and cooling restored to your home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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Manuel Hays, Surprise, AZ

On Jul 13, 2021

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I had a leak in my pool pump. I called Landmark and within an hour I had repair company name and phone number. I called and talked with T*** the owner of K***** P**** a** S***. I explained the problem and a date was set for him to respond. He responded on the agreed upon time. To my surprise he had all the parts needed to fix the pump leak. He even took the time to properly set my pop-up levers. He was ..Read Full Review

I had a leak in my pool pump. I called Landmark and within an hour I had repair company name and phone number. I called and talked with T*** the owner of K***** P**** a** S***. I explained the problem and a date was set for him to respond. He responded on the agreed upon time. To my surprise he had all the parts needed to fix the pump leak. He even took the time to properly set my pop-up levers. He was excellent and fun to talk with. Thanks K***** P**** and thanks Landmark. ..View less

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Landmark Home Warranty
On Jul 16, 2021

Dear Manuel of Surprise, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and our service contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and s ..Read Full Review

Dear Manuel of Surprise, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and our service contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Geraldine Rivera, Henderson, NV

On Jul 12, 2021

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Landmark worked with me to get the date I needed depending on the service companys schedule. I was ever so grateful, since my AC was out and the internal temperature of my home was 97degrees (outside 118). R***** from A******* S****** G**** worked quickly and efficiently. My home cooled down in a couple of hours. I will be renewing my policy!

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Landmark Home Warranty
On Jul 16, 2021

Dear Geraldine of Henderson, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with Landmark Home Warranty and our amazing contractor! Providing timely service with fast and friendly professionals is exactly what we strive for, and we are excited to hear about your stellar experience. On behalf of the entire team, thank you for entrusting Lan ..Read Full Review

Dear Geraldine of Henderson, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with Landmark Home Warranty and our amazing contractor! Providing timely service with fast and friendly professionals is exactly what we strive for, and we are excited to hear about your stellar experience. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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LESA Anderson, Port Bolivar, TX

On Jul 10, 2021

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They are great support for my home warranty company. I call and someone calls for the service within an hour. Great results for repairs except when parts are ordered that takes a minute to get. Otherwise i cand not complain.

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Landmark Home Warranty
On Jul 16, 2021

Dear Lesa of Port Bolivar, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business ..Read Full Review

Dear Lesa of Port Bolivar, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Ron Adams

On Jul 08, 2021

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My S****** dryer stopped working. I completed my service request online which was very easy. Within an hour I had an email and the name of the service company they matched to my area. I was very happy that he was a few towns over. I was able to talk to him via FB and then a phone call. He ordered the part which did take several days to get here but that was expected. He arrived promptly and within ..Read Full Review

My S****** dryer stopped working. I completed my service request online which was very easy. Within an hour I had an email and the name of the service company they matched to my area. I was very happy that he was a few towns over. I was able to talk to him via FB and then a phone call. He ordered the part which did take several days to get here but that was expected. He arrived promptly and within about 30 minutes he was on his way. Very knowledgeable about with the brand of my dryer and he was so courteous and professional. ..View less

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Landmark Home Warranty
On Jul 16, 2021

Dear Mr. Adams, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences using the Landmark online portal for your service requests! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our court ..Read Full Review

Dear Mr. Adams, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences using the Landmark online portal for your service requests! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and knowledgeable service contractor. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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ELizabeth Roush, Tubac, AZ

On Jul 03, 2021

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Can a manager or better yet, the vice president , someone please, please, please call me... on (Wed) 6/16/21, I called for a plumbing company to come out for our master shower, it kept clogging up. Landmark opened a ticket, took my money and a plumber came out on (Sat) 6/19/21. poured a bunch of chemicals down our shower drain, then used a roto rooter and then told us they needed a camera to find out w ..Read Full Review

Can a manager or better yet, the vice president , someone please, please, please call me... on (Wed) 6/16/21, I called for a plumbing company to come out for our master shower, it kept clogging up. Landmark opened a ticket, took my money and a plumber came out on (Sat) 6/19/21. poured a bunch of chemicals down our shower drain, then used a roto rooter and then told us they needed a camera to find out what was going on and they didn't have the problem fixed. On (Monday) 6/21/21 Landmark called and told us what we were expected to pay. At that time, I told the gal, that we wanted a 2nd opinion. I also told her that the shower had almost stopped draining all together, the house has a chemical smell and the water was turning black from the chemicals that the company had put down the shower. I told her we had small grand kids and animals here smelling all of this as well. She said she would email a supervisor asap and try to get the 2nd approval right away. She said we should get a phone call within 24 hours. Now, fast forward to (wed) 6/23/21 ( which would be 48 hours) Another guy called with a total different claim regarding our pool. At that time, I told him our situation regarding out shower and also, let him know the smell was getting stronger. He said he would email a supervisor and he would try to help me and stay on top of this. He said a supervisor would be calling me within 24 hours. Ok, fast forward to (friday) 6/25/21 (now 96 hours) . I called Landmark, spoke with Shay, after going around and around she told me I can't have a 2nd opinion. she said it was in my contract stating that. I asked her where, she told me what page and item number, which is NOT at all that. Then she said, well, I can do that, but would have to open a new work order... After I told her we have been smelling chemical for almost 7 days, my grout is stained from the black water and we still had a drainage problem, she said we could get a 2nd opinion but would have to pay again. I told her, that was not a problem, to please look at our claim and from the beginning, I had stated we would gladly pay for the 2nd opinion. She took my money, and gave me a name of a different plumbers phone number. That plumber called about 3 hours later and said they do NOT service our zip code. I called landmark and spoke with Dolly, she gave me 2 more plumber phone numbers. I called them and one plumber said it would take 2 weeks before they could come out, the other, was a company that had been bought by the company we were trying to get a 2nd opinion on. I called Landmark back , spoke with David. He told me all he could do was email a supervisor. I told him that was what the last 4 agents had already done and STILL no Management for Landmark has called me. He then told me he could see his managers were on line and he was going to IM them. He would place me on hold like the other agents all did, come back and tell me that a manager would be contacting me with in 24 hours. Fast forward to (Tue) 6/29/21 a manager called me and said good news, we can have a plumber out on Saturday. I was like what??? I explained to him, just like all of the other agents, we have been smelling chemicals for 10 days, my grout is ruined in my master shower and we still have a shower the is clogged. I told him that landmark took my money a week ago ( for a 2nd time) and still nothing had been done other then the smell of chemicals getting stronger. I also threatened getting a lawyer because we are breathing chemicals, we have small children and animals inhaling this toxic stuff as well. He kept telling me, he couldn't help me he didn't have the authority, NOR can I get a 2nd opinion. I told him, he was the one who called me and said good news, someone can come out on Saturday, and that Landmark gladly took me money. I also told him I was told by 4 different agents that a manager would call me with in 24 hours and it had been 216 hours, yes 9 days before anyone has called me! I asked for him manager to call me, he said, yep, you guessed it, he would send an email and someone would get back to me withing 24 hours. SO... it now has been 3 more days and NOTHING!!! its now been a total of 12 days that I have asked someone with some type of authority or upper management to call me. The black, stale, oil looking , toxic chemical smell water, which has stained my grout! I think I need to get an attorney. I don't know when Landmark might start to care... Maybe when we file a lawsuit for breathing problem?? Maybe Landmark shareholders need to know how they are handling their customers, maybe the BBB needs to be contacted.....Landmark, if you are reading this, someone with authority, like the Vice president or SOMEONE call me. Here is my contract # 461723. We are not going away. ..View less

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Landmark Home Warranty
On Jul 08, 2021

Dear Ms. Roush, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. Please note in accordance with the service plan, the homeowner is responsible for providing access to the area that requires service. In your situation, ..Read Full Review

Dear Ms. Roush, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. Please note in accordance with the service plan, the homeowner is responsible for providing access to the area that requires service. In your situation, our contractor found roots in the drain line and recommends a camera inspection to be performed to determine coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty ..View less

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ELizabeth Roush
ELizabeth Roush
On Jul 09, 2021

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Charlie Doege, San Antonio, TX

On Jun 30, 2021

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I have used Landmark 3 times and they are EXCELLENT I have used other home warranty companies in the past. Landmark exceeds my expectations I recommend them to everyone who is looking for a quality company

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Landmark Home Warranty
On Jul 07, 2021

Dear Charlie of San Antonio, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the ..Read Full Review

Dear Charlie of San Antonio, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty ..View less

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Kent D, Eugene, OR

On Jun 21, 2021

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We had a leak from our kitchen faucet over the weekend. I was able to contact Home Warranty on Sunday and they gave me the name of the plumbing company that would be contacting me at the beginning of the week. This is the third time we have used our Home Warranty and are in the process of renewing it for another year. Each time the claim was handled quickly and the service reps that came out were great. ..Read Full Review

We had a leak from our kitchen faucet over the weekend. I was able to contact Home Warranty on Sunday and they gave me the name of the plumbing company that would be contacting me at the beginning of the week. This is the third time we have used our Home Warranty and are in the process of renewing it for another year. Each time the claim was handled quickly and the service reps that came out were great. They fixed the problem each time and helped with advice and such for various potential problems that could arise and how to avoid them. ..View less

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Landmark Home Warranty
On Jun 28, 2021

Dear Kent of Eugene, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you ..Read Full Review

Dear Kent of Eugene, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Michael Dalke, Conroe, TX

On Jun 19, 2021

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Easy to open a Service Request. Had to pay a ticket amount which was a bit unexpected but less than an Appliance Repair service charge. Service was handled quickly. Landmark Service Agent was professional and courteous.

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Landmark Home Warranty
On Jun 24, 2021

Dear Michael of Conroe, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for choosing Landmark! We truly value your b ..Read Full Review

Dear Michael of Conroe, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Michael Tanna, Waxahachie, TX

On Jun 12, 2021

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Today 6-12-21 I called Landmark Home Warranty located in Phoenix AZ for service on my refrigerator Freezer at 9 am. I was told by the first gentleman that my account was not active due to non-payment so being curious I logged on to my bank of America account put in landmark and boom payment made 6-1-21. I told him quote am looking at my account and you took the payment out. His reply was I can’t ..Read Full Review

Today 6-12-21 I called Landmark Home Warranty located in Phoenix AZ for service on my refrigerator Freezer at 9 am. I was told by the first gentleman that my account was not active due to non-payment so being curious I logged on to my bank of America account put in landmark and boom payment made 6-1-21. I told him quote am looking at my account and you took the payment out. His reply was I can’t see it call back in an hour and talk to my billing department. So, in the meantime I’m losing $500.00 plus in food in my freezer. I called back at 10:45 accounting department is closed on the weekend the lady explained as she told me the same thing NOTHING I CAN DO! Landmark rates themselves highly for customer service and workmanship but can’t seem to find the time to send someone out to repair my refrigerator freezer. So, I paid my bill I’m adding it to my review so all can see but Landmark basically told me I’m up shit creek without a paddle. I asked the lady so you take my money I call for the first time for service you can’t find my payment and I lose $500.00 plus in food. She say’s I’m sorry. Landmark should not be reviewed this highly they are disrespectful and incompetent and personally fraudulent. So, when someone tells you how gradet they are maybe you should figure they have their own employees and family members write reviews to build themselves up. I know this for a fact because I worked with a company with over 150 employees and they had us to exactly that. You are only as good as your service and your word Landmark service is a 1 and the word a 0. So, I will be posting this same review on all sights. Below is my account so you understand my frustration and loss today 6-12-2021 11:34 am. Showing results for "landmark" [Show all transactions] 06/01/2021 Show additional information for activity type debit cards -55.84 LANDMARK HOME WARRANTY 05/30 PURCHASE 888-896-0014 TN activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards -55.84 LANDMARK HOME WARRANTY 05/30 PURCHASE 888-896-00** TN as Reconciled -55.8405/03/2021 Show additional information for activity type debit cards -55.84 LANDMARK HOME WARRANTY 04/30 PURCHASE 888-896-00** TN activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards -55.84 LANDMARK HOME WARRANTY 04/30 PURCHASE 888-896-00** TN as Reconciled -55.8402/01/2021 Show additional information for activity type debit cards -55.84 LANDMARK HOME WARRANTY 01/30 PURCHASE 888-896-00** TN activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards -55.84 LANDMARK HOME WARRANTY 01/30 PURCHASE 888-896-00** TN as Reconciled -55.84 ..View less

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Landmark Home Warranty
On Jun 17, 2021

Dear Michael of Waxahachie, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. Upon addressing your billing concerns and offering to create the service request it was discovered that the breakdown may not be the result of normal usage and n ..Read Full Review

Dear Michael of Waxahachie, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. Upon addressing your billing concerns and offering to create the service request it was discovered that the breakdown may not be the result of normal usage and not covered in accordance with the service plan. Therefore, we promptly honored your request not to proceed with service. Thank you again for your consideration and allowing Landmark to provide this additional explanation. Landmark Home Warranty ..View less

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Loretta Lee, Las Vegas, NV

On Jun 10, 2021

Rating starRating starRating starRating starRating star

This company is terrible. They will make an excuse for every service request by saying it was "pre-existing" and will even go so far as lie to avoid covering an appliance. They stated that my washing would not be covered due to it being part of a "re-call". I called the manufacture and no re-call for my model and year exists. I have called 4 times to speak to a supervisor and it has b ..Read Full Review

This company is terrible. They will make an excuse for every service request by saying it was "pre-existing" and will even go so far as lie to avoid covering an appliance. They stated that my washing would not be covered due to it being part of a "re-call". I called the manufacture and no re-call for my model and year exists. I have called 4 times to speak to a supervisor and it has been two weeks and no one has called me back. Customer service reps will not give the direct contact number to upper management. All they do is send an email to them. I just discovered that this company was investigated by the DA and has been forced to pay a $1.8mill settlement to Arizona customers for making false promises to repair AC's during a heat wave, but never came through on their promises and gave bogus excuses not to fix them. I think this company is a Ponzi scam and plans to file bankruptcy. Consumer's Beware!!! ..View less

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Landmark Home Warranty
On Jun 14, 2021

The company has responded to the customer through the CRP system.

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Loretta Lee
Loretta Lee
On Jun 14, 2021

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Loretta Lee
Loretta Lee
On Jul 11, 2021

This company is terrible. They will make an excuse for every service request by saying it was "pre-existing" and will even go so far as lie to avoid covering an appliance. They stated that my washing would not be covered due to it being part of a "re-call". I called the manufacture and no re-call for my model and year exists. I have called 4 times to speak to a supervisor and it has been two w ..Read Full Review

This company is terrible. They will make an excuse for every service request by saying it was \"pre-existing\" and will even go so far as lie to avoid covering an appliance. They stated that my washing would not be covered due to it being part of a \"re-call\". I called the manufacture and no re-call for my model and year exists. I have called 4 times to speak to a supervisor and it has been two weeks and no one has called me back. Customer service reps will not give the direct contact number to upper management. All they do is send an email to them. I just discovered that this company was investigated by the DA and has been forced to pay a $1.8mill settlement to Arizona customers for making false promises to repair AC\\\'s during a heat wave, but never came through on their promises and gave bogus excuses not to fix them. I think this company is a Ponzi scam and plans to file bankruptcy. Consumer\\\'s Beware!!! ..View less

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William LaBeau, Yuma, AZ

On Jun 07, 2021

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AC Company did a great job on my 6 month tune-up. Very professional, respectful and on time. This is the second visit by this company and I would recomment them again to not only Landmark customers but also non-customers alike.

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Landmark Home Warranty
On Jun 14, 2021

Dear William of Yuma, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and our amazing contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service ..Read Full Review

Dear William of Yuma, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and our amazing contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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