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Home  /   Companies /   Landmark Home Warranty
icon Last updated: May 18, 2022

Landmark Home Warranty Review

Founded in 2004, Landmark Home Warranty is based out of Salt Lake City, Utah. American Home Shield acquired them in 2016. LHW still functions under the same management team as before. They offer home warranty services in six states to homeowners and parties involved in real estate transactions. Despite their limited presence in the country, they have received several awards for their services.

Landmark Home Warranty claims to be budget-friendly and serves around 70,000 customers each year. Their two plans include uncommon services like pest service and “no fault coverage”. Check out our review detailing their plans, prices, services, and more.

Pros

  • Plans cover services like rekeying and tune-Ups
  • Multiple deductible options
  • Participates in Complaint Resolution Program

Cons

  • Only available in six states
  • Complaints of delays in service
 Landmark Home Warranty
hwc-logo
1,401 Reviews

Premium

$424-$675

Deductible

$70, $100

Coverage Limits

N/A

BBB Rating

N/A

Active States

6

Complaint Resolution Program

Yes

$1000

Estimated Appliance Coverage

$1500

Estimated System Coverage

6

No. Of Active States

Yes

Complaint Resolution Program

Landmark Home Warranty Plans

Landmark Home Warranty has different plans for homeowners and real estate agents or home buyers. They also offer additional coverage options. Take a look -

  • Homeowner Plans - Landmark categorizes people who have been living in a home for more than 30 days as homeowners and offers them two plans.
    • Home Systems Plan - As the name indicates, this plan only covers the systems in your home.
    • Total Protection Plan - This plan is more comprehensive and offers coverage for both appliances and systems.
  • Home Buyer Protection Plans / Real Estate Plans- There are four real estate plans available for home buyers and sellers, with varying levels of coverage, as follows -
    • Essential Plan - This plan covers appliances and systems, but leaves out a couple of items. Unlike the other plans, it does not include No Fault Coverage.
    • Advantage Plan - This plan covers appliances and systems, and also includes upgrades for systems. A couple of major appliances are excluded from this plan.
    • Value Plan - Similar to the Advantage Plan, this plan covers appliances and systems, and has upgrades for systems.
    • Comprehensive Plan - This plan, as the name suggests, is the most comprehensive option you can buy.

Landmark’s No Fault Coverage is a staple feature in all the plans they offer, except the Essential Plan. This feature sets aside a certain amount of money for incompatible systems, improper installation, repairs, modifications, and haul away fees. Note that you can only buy these real estate plans within 30 days of your home purchase.

Landmark Home Warranty Prices And Coverage

The company offers two deductible options for homeowner plans - $70 and $100. If you choose the $70 option, you’ll have to pay more upfront. The $100 deductible, on the other hand, lowers your overall plan pricing.

On average, the Home Systems Plan comes at $425 per year and $40.42 per month with a $70 deductible; and $360 per year and $35 per month with a $100 deductible. The Total Protection Plan comes at $675 per year and $61.25 per month with the $70 deductible; and $610 per year and $55.84 per month with the $100 one.

The aforementioned pricing is applicable to a property that is within 5000 square feet. The pricing of Landmark Home Warranty plans vary depending on the size of your home, your location, and the deductible option you choose. You can get a free quote to find out the exact details.

There is only one deductible option for real estate plans - $65. These plans range from $375-$525 per year.

Home Systems Plan
  • Electrical System
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Pest Control
  • Re-Key Service
  • Subterranean Termite Treatment
  • Air Conditioning Tune-up
  • Heating Tune-up
  • No Fault Coverage
Total Protection Plan
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Garbage Disposal
  • Central Vacuum
  • Kitchen Refrigerator
  • Oven/Range/Cooktop
  • Washer/Dryer
  • Air Conditioning System
  • Heating System
  • Electrical System
  • Plumbing System
  • Pest Control
  • Re-Key Service
  • Subterranean Termite Treatment
  • Air Conditioning Tune-up
  • Heating Tune-up
  • No Fault Coverage

Note: Coverage details have been sourced by Landmark’s brochure.

Optional Add-ons

As Landmark’s Home Systems Plan doesn’t cover appliances, the company offers common appliances as a part of their optional items. You can add the appliances of your choice to your chosen plan at an additional cost. They also offer other optional items apart from common appliances.

Take a look:

  • Booster and Well Pump
  • Pool and Hot Tub (Chlorine)
  • Built-in Microwave
  • Pool and Hot Tub (Salt Water)
  • Dishwasher
  • Septic System
  • Exterior Pipe Leak Repair
  • Washer/Dryer
  • Freestanding Ice Maker
  • Kitchen Refrigerator
  • Stand Alone Freezer
  • Well Pump
  • Garage Door Opener
  • Water Softener
  • Garbage Disposal
  • Roof Leak Repair
  • Grinder Pump
  • Oven/Range/Cooktop
  • Guest House
  • Wet Bar Refrigerator

Landmark Home Warranty Claims And Customer Service

Filing a service request with Landmark Home Warranty is fairly simple. You can follow the below steps to file a successful claim -

  • You can reach out to Landmark’s customer service at 866.306.2999 to file your service request. You can also place it online on their official website. Since they are available 24/7, you may submit your request at any time.
  • Landmark’s customer service representatives will assign a contractor based on your request. It may take up to 48 hours for the service technician to show up.
  • Once the contractor visits your home, you’ll have to pay them a service call fee. The technician will then diagnose the problem, and decide whether it should be repaired or replaced.
  • LHW’s service work is guaranteed for 30 days. If a serviced item breaks down during this time, LHW will arrange for the repair at no additional cost.

*You also have the option to hire your own contractor but only with LHW’s prior authorization. The service cost will be reimbursed by the company at a later time.

You should pay heed to certain conditions before placing a request to avoid unnecessary expenses. For example, if you request for an unfair trade, you will have to pay an additional service fee to the appropriate contractor again.

You should also provide clear access and remove any unrelated items from the area that requires service. If the area is deemed inaccessible, the contractor will schedule another visit and you will have to pay a service fee again.

Landmark Home Warranty States Availability

Landmark currently offers their services in 6 states. You can check them out in the map below -

  States Covered
  Corporate Office
  States Not Covered

What Are The Exclusions And Limitations Of Landmark Home Warranty Contracts?

Similar to other home warranty companies, Landmark Home Warranty also has their own set of limitations and exclusions. LHW’s exclusions specify that some parts are not eligible for coverage. For example, the coverage for air conditioning does not include wall units, window units, humidifiers, electronic air cleaners, etc.

There are coverage limits assigned to each item, meaning that any amount exceeding the listed limit will have to be paid for by you. For example, in their contract, LHW allots $500 to diagnose and repair an air conditioning system. Each item has different dollar limits, so you should read and understand the specific details, pertaining to exclusions and limitations of all items in a sample contract before purchase.

Landmark offers home warranty services only when the covered item breaks down, due to normal wear and tear. They do not cover -

  • Damage caused by mildew, mold, rot, or fungus
  • Damage caused by accidents, calamities, or unforeseen circumstances
  • Repair or replacement required due to wilful neglect, abuse, misuse, cosmetic defects, missing parts, etc.

TIP: A home inspection can serve as a testament to the condition of your home’s appliances and systems. It will decrease the chance of any potential claim denials.

Is Landmark A Good Home Warranty Company?

Landmark Home Warranty only operates in six states, but has been recognized for their services as vouched by their numerous awards. LHW is one of the few companies to include extra services, like re-key, pest control, tune-ups, and more in their plans. Other benefits of LHW are multiple deductible options, a homeowner dashboard to check your claim status, and options like No Fault Coverage. Landmark Home Warranty’s BBB ratings are also very positive. However, recent customer reviews mention a delay in scheduling of services.

If you want to explore other options, you should take a look at our top home warranty companies.

Landmark Home Warranty FAQs

Is Landmark Home Warranty part of American Home Shield?

Yes, Landmark Home Warranty was acquired by American Home Shield in 2016. However, the company still retains their branding and management. Landmark’s Plans are also different from those provided by American Home Shield.

Does Landmark Home Warranty cover plumbing?

Yes, Landmark Home Warranty Plans covers plumbing systems.

Does Landmark Home Warranty cover HVAC?

Yes, Landmark covers HVAC systems in their plans. They also offer air conditioning and heating tune-up services.

Will Landmark Home Warranty replace my AC?

Landmark Home Warranty covers air conditioning systems. If your AC is deemed beyond repair, the company may decide to offer a replacement or cash instead of replacement.

What is Landmark Home Warranty’s phone number?

You can reach Landmark Home Warranty at 866.306.2999. They are available 24/7.

How do I cancel my Landmark Home Warranty plan?

You can reach out to LHW’s customer service department to find out how their cancellation process works. If you cancel your contract before your waiting period, and haven’t placed a service request, you are eligible for a full refund. If you cancel after 30 days, you will receive a pro rata refund, and will be charged 10% of your paid plan fee or an administration fee.

Landmark Home Warranty Reviews

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Greg Hewitt, Mesquite, NV

On Mar 20, 2022

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My water heater started leaking from underneath. Called Landmark Friday and they had plumber out first thing Monday morning. It was assessed that the WH needed to be replaced. Claim was approved in 15 minutes while plumber was present, and two hours later my new water heater was working. That's about as good as it gets

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Landmark Home Warranty
On Apr 22, 2022

Dear Greg of Mesquite, Thank you so much for the 5 star review regarding your great customer service experiences with Landmark Home Warranty and your service professional! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you a ..Read Full Review

Dear Greg of Mesquite, Thank you so much for the 5 star review regarding your great customer service experiences with Landmark Home Warranty and your service professional! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty ..View less

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Kimbe Shaw, El Paso, TX

On Mar 19, 2022

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This company took my money month after month, year after year for two properties I own. BUT, when it came time to actually cover a loss, they had more excuses than stars visible in the Milky Way. They weren't prepared for someone that fights the IRS for a living and keeps everything. I have a copy of the original contract where my washer/dryer was covered, but when I had a claim, I found they had ..Read Full Review

This company took my money month after month, year after year for two properties I own. BUT, when it came time to actually cover a loss, they had more excuses than stars visible in the Milky Way. They weren't prepared for someone that fights the IRS for a living and keeps everything. I have a copy of the original contract where my washer/dryer was covered, but when I had a claim, I found they had altered it to cover a bar refrigerator I don't even own! I was very angry, but when I saw what they would have covered if they hadn't altered the contract I realized their fraud didn't actually warrant a fight. They would have paid less than 30% of the repair cost. It wasn’t worth the legal fees. When the washer in my other property died, they couldn't find anyone to even look at it and make a determination. In the end, we just bought a new one and the company reimbursed us NOTHING because we hadn't 'followed procedure' by having the contractor we finally found contact them BEFORE we made the repairs wasting yet more time. Then when my tankless water heater went belly up, as per usual, they were 'unable' to find a contractor in my area so I was stuck trying to find someone who would do the job. NOT ONE SINGLE PLUMBER in the tri-city area was willing to work with this company because of the treatment they have received from Landmark. It cost me more than $350 in 'service fees' just to get those rejections. Money that was NOT reimbursed by the company. That left me to find and pay - out of pocket - for the service myself and then request a refund from Landmark. I was without any hot water for more than 6 weeks in the middle of winter as a direct result of their unprofessionalism. Not only did I have to do ALL the work to find someone and pay them out of pocket, but the company also only covered $800 of the $4,000 cost of replacement and NONT of the service fees I was charged finding someone to do the work. So I ask you - WHAT, exactly, is the benefit of having a warrantee company? In the several years I have had this service, I have paid them over $14,000. During that time they have covered less than $2,000 of my actual repair costs and saved me NONE of my time in finding and screening contractors! This is a SCAM. I'm better off putting the money in savings so it's there when I need it. ..View less

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Landmark Home Warranty
On Apr 22, 2022

Dear Kimbe of El Paso, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our number one priority, and we sincerely regret any frustration. Landmark authorized the option of having the service completed and reimbursed outside of the warranty, and we have confirmed a check has been processed ..Read Full Review

Dear Kimbe of El Paso, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our number one priority, and we sincerely regret any frustration. Landmark authorized the option of having the service completed and reimbursed outside of the warranty, and we have confirmed a check has been processed on your behalf to apply towards replacement. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty ..View less

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Gregg SMITH, Payson, AZ

On Jan 31, 2022

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Our repair was done in a timely manner. Repair man was on time and efficient. The replacement part arrived when expected . Would recommend you company to friends. Keep up the good work.

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Landmark Home Warranty
On Feb 21, 2022

Dear Gregg of Payson, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you receive. Tha ..Read Full Review

Dear Gregg of Payson, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty ..View less

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Victor Larsen, San Antonio, TX

On Jan 06, 2022

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Very pleased with the coverage, the cost and the service providers they have sent to do repairs for me. I would recommend them to everyone. I wouldn't go without it.

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Landmark Home Warranty
On Jan 13, 2022

Dear Victor of San Antonio, Thank you so much for 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your feedback and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We ..Read Full Review

Dear Victor of San Antonio, Thank you so much for 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your feedback and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty ..View less

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Barbara Kardys, Sierra Vista, AZ

On Dec 30, 2021

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I have had good service with my request plus telephone service has also been excellent. Recommended by one of my service companies. I am glad they did. Good job.

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Landmark Home Warranty
On Jan 13, 2022

Dear Barbara of Sierra Vista, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warr ..Read Full Review

Dear Barbara of Sierra Vista, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty  ..View less

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George Litas, Saint George, UT

On Nov 01, 2021

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we received one year coverage from the sellers of the house. They paid $815.00 for a 12 month coverage, which is little higher then average, but it included the coverage of our pool. we had one claim with the pool. The service was professional, fast, efficient and easy to follow. witholding one star because after we had another issue with the pool, when the technician recommended replacing the heater, ..Read Full Review

we received one year coverage from the sellers of the house. They paid $815.00 for a 12 month coverage, which is little higher then average, but it included the coverage of our pool. we had one claim with the pool. The service was professional, fast, efficient and easy to follow. witholding one star because after we had another issue with the pool, when the technician recommended replacing the heater, the company cut us a check for the remainder of our pool system limit. The limit for the pool was one thousand dollars, so after the first repair, the check was about 550 bucks. Not bad, until you realize the new heater runs about 4 grand. was considering to renew for another year, but the renewal was almost a thousand bucks. For that kind of money, the system limits should be higher. Overall experience was very good, it just comes down to the value for the money. ..View less

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Landmark Home Warranty
On Nov 30, 2021

Dear George of Saint George, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. ..Read Full Review

Dear George of Saint George, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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Lloyce Robinson, Sun City, AZ

On Oct 27, 2021

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Landmark Warranty has proven to be a quality, customer sensitive and timely company for my home issues. The understanding and friendly responses have helped me weather each repair/replace issue.

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Landmark Home Warranty
On Nov 03, 2021

Dear Lloyce of Sun City, Thank you so much for the 5 star review and sharing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behal ..Read Full Review

Dear Lloyce of Sun City, Thank you so much for the 5 star review and sharing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty ..View less

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Steve overlin, Queen Creek, AZ

On Oct 27, 2021

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We had the house rekeyed and the young man was very good. He knew what he was doing and rekeyed 4 Locks, made a key for the entry door, and programmed our garage door openers and outside key pad all in 16 minutes. Great job!!!! ?

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Landmark Home Warranty
On Nov 03, 2021

Dear Steve of Queen Creek, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our service contractor! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreci ..Read Full Review

Dear Steve of Queen Creek, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our service contractor! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty ..View less

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ramon Nazarian, Carrollton, TX

On Oct 14, 2021

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Excellent response to my problem. I recommend Landmark to everyone. Repair experience with your contractor was excellent, The response time was excellent. And the settlement was great. Thank you very much.

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Landmark Home Warranty
On Oct 21, 2021

Dear Ramon of Carrollton, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty and our service contractor! We strive to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled to hear about your experience. On behalf of the entire team, thank you again for entrusti ..Read Full Review

Dear Ramon of Carrollton, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty and our service contractor! We strive to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty ..View less

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J Kwon, Hillsboro, OR

On Oct 04, 2021

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Landmark made the whole experience simple and easy. The technician arrived promptly and was friendly and knowledgeable. I'm so relieved that I have a home warranty that has amazing coverage and affordable. Highly recommend!!!

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Landmark Home Warranty
On Oct 21, 2021

Dear J Kwon of Hillsboro, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We truly value your business and recommendations and ..Read Full Review

Dear J Kwon of Hillsboro, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty ..View less

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Charles Unertl, Hereford, AZ

On Sep 28, 2021

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They were very professional, and once I explained my issue, they scheduled a maintenance company to come out and look the situation over. They did find a problem, but it was nothing to do with the warranty, but I was very happy to know what my issue was and now I can go from here forward, the company they sent out was also very professional and explained everything to me as they were doing it, before the ..Read Full Review

They were very professional, and once I explained my issue, they scheduled a maintenance company to come out and look the situation over. They did find a problem, but it was nothing to do with the warranty, but I was very happy to know what my issue was and now I can go from here forward, the company they sent out was also very professional and explained everything to me as they were doing it, before they left they gave me a rundown on what my real issue was. Great job by everyone involved. ..View less

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Landmark Home Warranty
On Oct 07, 2021

Dear Charles of Hereford, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. Thank you again for the ..Read Full Review

Dear Charles of Hereford, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Barbara Ann George Gerald, Arlington, TX

On Sep 02, 2021

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My entire experience with LHW has been great from day one. When I signed up for the service the lady who took my information was very patient and helped me to identify the best package for my needs. I didn't feel like I was being pressured to purchase something beyond my financial comfort zone. We recently had an A/C problem and, again, I received very professional and friendly service from submitting ..Read Full Review

My entire experience with LHW has been great from day one. When I signed up for the service the lady who took my information was very patient and helped me to identify the best package for my needs. I didn't feel like I was being pressured to purchase something beyond my financial comfort zone. We recently had an A/C problem and, again, I received very professional and friendly service from submitting a request for repair to the repair technicians that fixed the problem. I highly recommend LHW. ..View less

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Landmark Home Warranty
On Sep 09, 2021

Dear Barbara of Arlington , Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value ..Read Full Review

Dear Barbara of Arlington , Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Mo Z, Galveston, TX

On Aug 26, 2021

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Please stay away from this company or read the reviews from the Better Business Bureau and Google. I have never, in my life, dealt with a more dishonest company. I purchased a home 2 months ago and obtained this policy through escrow. I even paid more for the platinum plan. 3 days ago, my air conditioning went out. Landmark sent out a technician and then denied my claim, stating it was pre-existing. ..Read Full Review

Please stay away from this company or read the reviews from the Better Business Bureau and Google. I have never, in my life, dealt with a more dishonest company. I purchased a home 2 months ago and obtained this policy through escrow. I even paid more for the platinum plan. 3 days ago, my air conditioning went out. Landmark sent out a technician and then denied my claim, stating it was pre-existing. I appealed and sent them proof that the AC was working, sending both my inspection report and also a attestation from my property management company. They still denied it, stating that the rust was pre-existing! This house is on the beach and everything with metal has rust on it! It was working fine and is still working, although it has a hard time keeping up with the heat. When I asked the rep to provide me with the information used to make the determination, she said she would, but never sent it. When I asked for a denial letter, so that I could dispute this with the TREC, she said it would take up to 30 days. I cannot afford to wait 30-days, so this forces me to come out of pocket to fix it. I asked to be transferred to the retention department and she said she could not do that. Basically, I was shut down from any further options. What good is a home warranty company that denies claims as pre-existing? All appliances and hardware are pre-existing when you purchase a home that is not new. It is scam and I would advise you find a more reputable company. ..View less

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Landmark Home Warranty
On Sep 01, 2021

Dear Mo of Galveston, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Landmark determined the conditions that caused the breakdown you are experiencing pre-dated the effective date of the service plan, and coverage was not extended. ..Read Full Review

Dear Mo of Galveston, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Landmark determined the conditions that caused the breakdown you are experiencing pre-dated the effective date of the service plan, and coverage was not extended. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty ..View less

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Corey Menscher, Houston, TX

On Jul 28, 2021

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We have had a great experience with Landmark. This is our first house and first home warranty, so we were skeptical of the value. But it has proven completely worth the expense. The contractors and companies they have referred and sent have been great. And they offered a replacement for the dishwasher that came with our new house when we learned it was inoperable. Everyone I have dealt with has been ..Read Full Review

We have had a great experience with Landmark. This is our first house and first home warranty, so we were skeptical of the value. But it has proven completely worth the expense. The contractors and companies they have referred and sent have been great. And they offered a replacement for the dishwasher that came with our new house when we learned it was inoperable. Everyone I have dealt with has been professional, and they are timely with all communications. Highly recommend. ..View less

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Response
Landmark Home Warranty
On Aug 03, 2021

Dear Corey of Houston, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for ..Read Full Review

Dear Corey of Houston, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Carlos Sanz, San Antonio, TX

On Jul 19, 2021

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Good response and good service. Timing Response in reasonable times and professional solution of the problem. The problem was in the garage opener system and we didn't need to wait for the spare parts

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Landmark Home Warranty
On Jul 26, 2021

Dear Carlos of San Antonio, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Than ..Read Full Review

Dear Carlos of San Antonio, Thank you so much for the 4 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Larry Stoffregan, Idaho Falls, ID

On Jul 17, 2021

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Has always been good. This time, w the total pkg, drip pan on furnace ac not covered, $508 to repair. HVAC person said furnace on it's last legs, will need replaced soon. I guess this one I will pay twice. Unfortunate for my pocket book. They said if I didn't do this repair, any further claims on the furnace will be denied. Win one lose one.

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Response
Landmark Home Warranty
On Jul 22, 2021

Dear Larry of Idaho Falls, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly va ..Read Full Review

Dear Larry of Idaho Falls, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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ADT Shah, South Jordan, UT

On Jul 16, 2021

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I apologies for providing long review, but PLEASE read once if you want to save money and most importantly mantel stress and tortured by Landmark. DO NOT WASTE YOUR MONEY. SAVE YOURSELF A MENTAL STRESS AND TORTURED BY LANDMARK. Terrible company. Terrible customer service. Terrible process they have. (They cheat customers). They don’t care for fixing issues quickly. My A/C is down from 06/17/202 ..Read Full Review

I apologies for providing long review, but PLEASE read once if you want to save money and most importantly mantel stress and tortured by Landmark. DO NOT WASTE YOUR MONEY. SAVE YOURSELF A MENTAL STRESS AND TORTURED BY LANDMARK. Terrible company. Terrible customer service. Terrible process they have. (They cheat customers). They don’t care for fixing issues quickly. My A/C is down from 06/17/2021 till today 07/16/2021 (almost a month and not fixed yet and don’t know when it will be). By the way the issue can be fixed within 24 hours by any HVAC contractor if you hire them outside of Landmark warranty. So here the story… 1- Blower wheel of our A/C broke on 06/17/2021. We created a service request with Landmark. 2- Contractor took 2 days. He came on 06/19/2021 and took pictures of broken part. Told us that he will submit these pictures to Landmark for review to check if it is covered or not in warranty. Landmark will order the part if it is covered. 3- Landmark took 11 days (06/19 to 06/30) to review the pictures and to place the order for broken part. On 06/30/2021 they placed order only because I kept calling them for follow-up every other day between 06/17th and 06/30th. Landmark told me that they ordered the part from manufacturer (C******) and they don’t know when part will arrive. 4- I kept calling Landmark for next 13 days to get the status of ordered part, but no customer representative can give me clear answer. 5- When I called Landmark on 07/13/2021, customer representative told me that now part is available at local C****** store and local C****** store will call contractor to pick up the part. But not ETA. 6- Today is 07/16/2021 (3 days after part is available at local C****** store), still no words from contractor to schedule the repair. So, I called Landmark again and customer representative told me they don’t know when it will be fixed. ----- BOTTOM LINE ---- 1- Tomorrow will be 1-month anniversary of my broken A/C. So, is it worth to pay Landmark for warranty service? NO. 2- During this month, I called other two local HVAC contractors to check if they have part available and when they can fix it. Both told me that they can come and fix next day. So, is it worth to pay Landmark for warranty service and wait for month to NOT get thing fixed when you can get it fix sooner? NO. 3- During this month, I made at least 15 calls to Landmark for follow-up and status check to make sure that things are moving. I also had an opportunity to talk with supervisor once. But unfortunately, his attitude was like THIS IS WHAT IT IS. You have to leave with it instead of helping to escalate issue. So, is it worth to pay Landmark for this type of customer service? NO. 4- Most of all, we have gone thru hell dealing with Landmark. It felt like we are paying them to get tortured. So, is it worth to pay Landmark for warranty service to get tortured? DEFINETLY NO. ..View less

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Response
Landmark Home Warranty
On Jul 21, 2021

Dear ADT of South Jordan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs are complete and cooling restored to your home. Thank you again for your c ..Read Full Review

Dear ADT of South Jordan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs are complete and cooling restored to your home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty ..View less

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Manuel Hays, Surprise, AZ

On Jul 13, 2021

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I had a leak in my pool pump. I called Landmark and within an hour I had repair company name and phone number. I called and talked with T*** the owner of K***** P**** a** S***. I explained the problem and a date was set for him to respond. He responded on the agreed upon time. To my surprise he had all the parts needed to fix the pump leak. He even took the time to properly set my pop-up levers. He was ..Read Full Review

I had a leak in my pool pump. I called Landmark and within an hour I had repair company name and phone number. I called and talked with T*** the owner of K***** P**** a** S***. I explained the problem and a date was set for him to respond. He responded on the agreed upon time. To my surprise he had all the parts needed to fix the pump leak. He even took the time to properly set my pop-up levers. He was excellent and fun to talk with. Thanks K***** P**** and thanks Landmark. ..View less

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Landmark Home Warranty
On Jul 16, 2021

Dear Manuel of Surprise, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and our service contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and s ..Read Full Review

Dear Manuel of Surprise, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and our service contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty ..View less

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Geraldine Rivera, Henderson, NV

On Jul 12, 2021

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Landmark worked with me to get the date I needed depending on the service companys schedule. I was ever so grateful, since my AC was out and the internal temperature of my home was 97degrees (outside 118). R***** from A******* S****** G**** worked quickly and efficiently. My home cooled down in a couple of hours. I will be renewing my policy!

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Landmark Home Warranty
On Jul 16, 2021

Dear Geraldine of Henderson, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with Landmark Home Warranty and our amazing contractor! Providing timely service with fast and friendly professionals is exactly what we strive for, and we are excited to hear about your stellar experience. On behalf of the entire team, thank you for entrusting Lan ..Read Full Review

Dear Geraldine of Henderson, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with Landmark Home Warranty and our amazing contractor! Providing timely service with fast and friendly professionals is exactly what we strive for, and we are excited to hear about your stellar experience. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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LESA Anderson, Port Bolivar, TX

On Jul 10, 2021

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They are great support for my home warranty company. I call and someone calls for the service within an hour. Great results for repairs except when parts are ordered that takes a minute to get. Otherwise i cand not complain.

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Landmark Home Warranty
On Jul 16, 2021

Dear Lesa of Port Bolivar, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business ..Read Full Review

Dear Lesa of Port Bolivar, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty ..View less

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