Established in 2004, Utah-based Landmark Home Warranty was acquired by American Home Shield in 2016. The company serves over 70,000 homeowners annually in Arizona, Utah, Idaho, Nevada, Oregon, and Texas.
In partnership with AHS, LHW provides three protection plans to homeowners: ShieldSilver, ShieldGold, and ShieldPlatinum. The plans include a variety of household appliances and systems along with coverage for pre-existing conditions.
This LHW review is written after thorough research and reviewing the user experiences across many platforms. The guide will include exhaustive information related to the following things:
- Plans, coverage, coverage caps
- Pricing of the plans
- Guide on how to file a claim
Company At A Glance
|Years In Business||19|
|Waiting Period||30 days|
|Option To Pick Your Own Contractor||No|
Why Landmark Home Warranty?
- Landmark Home Warranty offers separate plans for systems
- Landmark Home Warranty serves over 70,000 homes annually
- Landmark offers 24/7 customer support to the homeowners
- LHW offers multiple deductible options to its clients
latest Landmark Home Warranty reviews
Kathleen Acquistapace , OR, Grants Pass
My request was expedited within a day following the request. The service was excellent and my refrigerator has worked perfectly.Billy Easter , TX, Sugar Land
I renewed after the first year because the benefit outweighed the costs which is always the hope with warranty services but not always the case. They are a business, so there are no windfalls, and they only fix the minimum required, but the process is simple and the contractors have been professional and good quality.JONATHAN RADER , TX, Keller
I have had mostly good experiences with Landmark home warranty. The not good experiences have come on my pool but, ended up being correct (one issue was a rodent chewing through wiring on the spa heater). One of the things I like is if you disagree with a diagnosis on an issue, Landmark will allow you to request a second opinion. This happened on one of my pool issues and ultimately, lead to a repair that was covered (although it did exceed the coverage allowance) and I had a little out of pocket but, agreed to that am happy that this repair happened as I have not had any issues since that time.Rachel S , TX, Round Rock
I have been with Landmark for 7 years and have been pleased with their service. The dispatch system is easy to use and claims are handled efficiently. The only reason for giving a 4 on claims is because I had issues with an agent on a recent claim but it was ultimately resolved.Greg L , UT, Roy
The sevice was good but the supervision who I interacted with on BBB when I made a complaint was arrogant and rude. This informed me the people in charge do not care. end of storyKaren Welsh , TX, Pflugerville
I have been a Landmark customer under the premium plan for 6 years and they have been great at handling annual service for hot eater heater amd ac units. They have been great at covering items stopped working. I highly recommend them for a home warranty.
Consumer Affairs3.7/5 (79)
Site Jabber1/5 (1)
Pros & cons of Landmark Home Warranty
- Multiple deductible options
- Participates in Complaint Resolution Program
- Only available in six states
- Landmark Home Warranty has Complaints of delays in service
Landmark Home Warranty Covered States
Landmark Home Warranty offers services in 6 states, excluding Alaska, Alabama, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming.
Landmark Home Warranty Services Plans & Coverage
Since 2016, Landmark Home Warranty has stopped offering its own plans but instead has been offering the plans of AHS. All three plans are from the catalog of AHS; as a result, the entire cost structure of the plans is identical to AHS.
As is with AHS, Landmark offers three plans: ShieldSilver, ShieldGold, and ShieldPlatinum. ShieldSilver covers major systems, including air conditioners, ductwork, heating units, garage door opener, and water heater. ShieldGold includes all the items from ShieldSilver and additional appliances and is priced moderately. The ShieldPlatinum is the most comprehensive plan as it includes items from ShieldGold and ShieldSilver and some additional coverage.
While this plan is a bit on the higher end, it also offers free HVAC tune-up, unlimited A/C refrigerant, and code & permit violations coverage.
Here are the number of household items covered in each plan:
- ShieldSilver covers 14 major home systems
- ShieldGold covers 23 major home systems and appliances
- ShieldPlatinum covers everything from both plans and bonus A/C tuneup service
To have a thorough idea of the plan inclusions, please refer to the following table:
Refrigerator ✓ ✓ Garage Door Opener ✓ ✓ ✓ Water Heater ✓ ✓ ✓ Wall Oven/Range/ Cooktop ✓ ✓ Air Conditioner ✓ ✓ ✓ Doorbell & Chimes ✓ ✓ ✓ Interior Electrical Lines ✓ ✓ ✓ Faucets & Valves ✓ ✓ ✓ Interior Plumbing Lines ✓ ✓ ✓ Whirlpool Tub Motor & Components ✓ ✓ ✓ Main Breaker & Fuse Panel Box ✓ ✓ ✓ Built-In Exhaust, Vent & Attic Fans ✓ ✓ ✓ Heating Unit ✓ ✓ ✓ Washers ✓ ✓ ✓ Dryers ✓ ✓ Dishwasher ✓ ✓ Built-In Microwave Oven ✓ ✓ Ceiling Fans ✓ ✓ ✓ Garbage Disposal ✓ ✓ Ductwork ✓ ✓ Toilet ✓ ✓ ✓ Instant Hot/Cold Water Dispenser ✓ ✓ Shingles, Tiles, And Shakes ✓ Flat (Non-Metal) Roofing ✓ Flashing ✓ Underlayment ✓ HVAC Tune-Up ✓ Unlimited A/C Refrigerant ✓ Coverage For Code Violations And Permits ✓ Roof Leak Repairs ✓
AHS offers the following items as optional coverage that you can purchase at an extra cost.
- Pool or Spa
- Septic Pump
- Well pump
- Guest Unit
- Electronics Plan
- Roof Leak Repair
Note: The roof leak repairs limit is optional with ShieldSilver and ShieldGold, but it is included in the ShieldPlatinum plan.
Landmark Home Warranty Exclusions
Your home warranty service agreement excludes different things. Here is what is not covered:
- Routine maintenance, flues, venting, exhaust lines, chimneys, and cosmetic damage
- Home management systems, fire sprinkler systems, and radon monitoring systems
- Mold, bio-organic growth, rot, fungus, and pest damage
The company is also not responsible if the malfunction is due to missing parts, equipment, or components.
Note: Read the sample contract of Landmark Home Warranty for further information
Landmark Home Warranty Cost
As Landmark Home Warranty serves customers through AHS plans, the cost structure is identical to AHS.
The price of ShieldSilver is $29.99, one of the lowest for entry-level plans. The price of their exhaustive plans also starts at $39.99 and $49.99, which is in line with the industry average. But, the plan’s pricing entirely depends on the selected service fee.
Landmark Home Warranty provides two service call fee options- $125 and $100, and you should select one, based on which the price of the plan will get determined. Here is a cost breakdown of the provided plans:
Cost at $125 Service Call Fee
Cost at $100 Service Call Fee
Note: The cost can vary as per the selected add-ons
Trustworthiness & Customer Service
Landmark Home Warranty has received mixed reviews on various platforms. HWR customers have given the company a rating of 4.5/5 after 1500 reviews. Most homeowners praise the company’s professionalism; however, the negative reviews showcase a low contractor network.
Despite the high ratings, some customers have complained that it offers vague information on inclusions and has a lesser network of contractors. Also, offers AHS plans under the Landmark Home Warranty banner can be confusing to some homeowners.
Some of the recent reviews highlight the company’s dedication to improving its services and give tough competition in the market. However, you should read the sample contract before choosing this home warranty provider.
Claims Filing Process For Landmark Home Warranty
Filing a service request with Landmark Home Warranty is fairly simple. You can follow the below steps to file a successful claim –
- You can contact Landmark’s customer service at 866.306.2999 to file your service request. You can also place it online on their official website. Since they are available 24/7, you may submit your request anytime.
- Landmark’s customer service representatives will assign a contractor based on your request. It may take up to 48 hours for the service technician to arrive.
- Once the contractor visits your home, you must pay them a service call fee. The technician will then diagnose the problem and decide whether it should be repaired or replaced.
- LHW’s service work is guaranteed for 30 days. If a serviced item breaks down during this time, LHW will arrange the repair at no additional cost.
You should also provide clear access and remove any unrelated items from the area that requires service. If the area is deemed inaccessible, the contractor will schedule another visit, and you will have to pay a service fee again.
How To Buy A Home Warranty From Landmark Home Warranty?
Purchasing a Home Warranty from Landmark Home Warranty is simple. All you need to do is fill out the company’s online form for a detailed plan quote. You can even contact the representatives to order your home warranty.
If you have any further questions or are facing any problems in buying the right home warranty plan, you can even go through our comprehensive guide on how to purchase a home warranty.
At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:
- Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
- Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
- Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
- Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
- Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
- Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.
Editorial Note On Landmark Home Warranty
HomeWarrantyReviews.com editorial team concludes that Landmark Home Warranty is a good choice for individuals seeking affordable coverage for household systems. Along with offering comprehensive plans, the company even provides the flexibility to choose your own deductible.
LHW is suitable for homeowners looking for generous coverage caps on household items. However, don’t forget to go through the company’s fine print to understand the inclusions and exclusions properly.
Landmark Home Warranty provides generous coverage caps for major household appliances and systems. The pricing of the plans is competitive, and you even get the choice of deductible. However, you should get a free quote from the company to check the inclusions and exclusions.
Quick Details About The Company
Year Of Establishment
10701 S River Front Pkwy #200, South Jordan, UT 84095, USA
Type Of Company
Why Should You Trust HomeWarrantyReviews?
- We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
- We have listed more than 80+ companies with us
- We have nearly 100,000 genuine & verified customer reviews
- We use a two-step verification process to maintain the authenticity of reviews
- We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program
Is Landmark Home Warranty Part Of American Home Shield?
Yes, Landmark Home Warranty was acquired by American Home Shield in 2016. However, the company still retains its branding and management. Landmark’s Plans are also different from those provided by American Home Shield.Q.
Does Landmark Home Warranty Cover Plumbing?
Yes, Landmark Home Warranty Plans cover plumbing systems.Q.
Does Landmark Home Warranty Cover HVAC?
Yes, Landmark covers HVAC systems in their plans. They also offer air conditioning and heating tune-up services.Q.
Will Landmark Home Warranty Replace My AC?
Landmark Home Warranty covers air conditioning systems. If your AC is deemed beyond repair, the company may offer a replacement or cash instead of a replacement.Q.
What Is Landmark Home Warranty’s Phone Number?
The Landmark home warranty phone number is 866.306.2999. They are available 24/7.Q.
How Do I Cancel My Landmark Home Warranty Plan?
You can contact LHW’s customer service department to determine how their cancellation process works. You are eligible for a full refund if you cancel your contract before your waiting period and haven’t placed a service request. If you cancel after 30 days, you will receive a pro-rata refund and will be charged 10% of your paid plan fee or an administration fee.Q.
Is Home Warranty Even Worth It After The First Year?
A home warranty is worth it after the first year, as you don’t know when your home systems or appliances will stop working. It offers additional peace of mind to homeowners in case of any damage/malfunction.Q.
What Are The Conditions That Can Void A Home Warranty?
Many conditions can void a home warranty, including but not limited to poor maintenance, code violations, and violation of local building codes. However, each home warranty provider has its own conditions, so you should read the service contract for more details.Q.
How Long Does It Take A Warranty To Be Effective?
A home warranty is generally effective in 30 days. But, some home warranty companies even provide immediate coverage, so it is better to get a quote and proceed further. Also, before investing, don’t forget to read the company’s ratings on BBB, Yelp, and Google reviews.
You May Also Be Interested In
Landmark Home Warranty reviews
Home Warranty Blogs
Your air conditioner becomes a lifesaver when the sweltering summer he ...
Furnaces are vital in providing a comfortable temperature and improvin ...https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020