Super Home Warranty Review 2022
Super, a subscription based model founded in 2014, is relatively new to the home warranty industry. Based out of San Francisco, CA, Super’s services are only available in Washington D.C and a handful of cities in other states. They cater to realtors, landlords, and homeowners and offer plans of different price ranges.
Aside from the usual home warranty plans, Super also offers home maintenance services and regular reminders about house upkeep. The company also pushes the envelope further when it comes to technology and offers a mobile application to customers.
In our review, you can find out Super’s plans, pricing, process, and other important aspects to make an informed decision.
- Offers Home Maintenance Services and Reminders
- 15-day Waiting Period
- Mobile Application to request service
- Smart Home Devices Coverage available
- Only available in select cities
- Expensive coverage plans
- Customer service not available 24/7
Complaint Resolution Program
$3,000-$10,000Estimated Appliance Coverage
$1,500Estimated System Coverage
6No. Of Active States
NoComplaint Resolution Program
Super Home Warranty Plans & Pricing
- Homeowner Plans
Super has 3 plans for homeowners - Secure, Signature, and Lux, the subscription fees of which fall on the higher side of the industry average. All plans offer repairs and replacements services for appliance and system breakdowns, and even cover maintenance services. Their coverage starts after a waiting period of 15 days.
You can also opt for Super’s ‘In The Clear Program’, which also gives you $50 in Service Rewards. The program is designed to provide you peace of mind and has an easy signing up process. You need to submit your home inspection report during the purchase of your home. The company will then double check all the eligible appliances and systems and see if they qualify for coverage.
- Maintenance Services
Super offers maintenance services as a part of all plans. This initiative is to keep your home in prime condition and prevent any avoidable repairs in the future. Super also sends out maintenance reminders like cleaning the gutters, clean condenser coils and cooling fans, and more to ensure regular upkeep of your home. You can choose to do these chores by yourself or retain Super’s concierge services to find the right service providers to do them.
The price of the plans differ depending on the location and the property’s size. For example, for a home sized 1500-5000 sqft in Washington D.C, the Secure plan comes at $729 per year and $64 monthly, the Signature plan at $869 per year and $75 monthly, and the Lux plan at $1,399 per year and $119 monthly. The service call fee, which Super refers to as Copay, comes at $75 per visit. You can submit a quote request to find out the exact pricing details.
You can add optional items to your plan if they don’t cover them. The prices of optional items are the same in all the states.
- Service Rewards
Super gives out Service Rewards when you refer their services to people you know. These rewards can be used to pay for any maintenance services that you can book through their Concierge services.
|Breakdown Coverage||Breakdown Coverage||Breakdown Coverage|
|Garbage Disposal||Garbage Disposal||Garbage Disposal|
|Trash Compactor||Trash Compactor||Trash Compactor|
|Range Exhaust Fan||Range Exhaust Fan||Range Exhaust Fan|
|Kitchen Refrigerator with Ice Maker & Dispenser||Kitchen Refrigerator with Ice Maker & Dispenser||Kitchen Refrigerator with Ice Maker & Dispenser|
|Clothes Washer||Clothes Washer||Clothes Washer|
|Clothes Dryer||Clothes Dryer||Clothes Dryer|
|Air Conditioning||Air Conditioning||Air Conditioning|
|Heating System/ Heat Pump||Heating System/ Heat Pump||Heating System/ Heat Pump|
|Interior Plumbing||Interior Plumbing||Interior Plumbing|
|Plumbing Stoppages||Plumbing Stoppages||Plumbing Stoppages|
|Water Heater||Water Heater||Water Heater|
|Interior Electrical||Interior Electrical||Interior Electrical|
|Ceiling Fans||Ceiling Fans||Ceiling Fans|
|Central Vacuum||Central Vacuum||Central Vacuum|
|Garage Door Openers||Garage Door Openers||Garage Door Openers|
|Sprinkler & Timer System||Sprinkler & Timer System||Sprinkler & Timer System|
|Maintenance Services||Maintenance Services||Maintenance Services|
|It’s Covered Upgrade*||It’s Covered Upgrade*|
|Smart Home Devices|
|Warming & Cooling Drawers|
|Gas Fireplaces & Outdoor Gas Fire Pots/Pits|
|Max Limits Upgrade|
IT’S COVERED UPGRADE
*Super's 'It's Covered Upgrade' is a part of the Signature and Lux plans but needs to be bought by Secure plan holders for $160. This upgrade's coverage allows for more components to be covered in the case of A/C & Heating Systems, Plumbing, Water Heater, Electrical Systems, Range/Cooktop/Oven, Dishwasher, Microwave Oven, and Garage Door Opener.
This upgrade also makes Super pay a certain pre-fixed amount for Permits & Code Upgrades, Crane Costs, Refrigerant Recapture & Reclamation, Enhanced Stoppage Coverage, Equipment Disposal, and Modifications Coverage.
Super offers other items that are not a part of any plans as optional items. Note that Super’s optional coverage includes the ‘It’s Covered Upgrade’ for Secure plan members, while Lux members have optional items like Outdoor plumbing and Smart Home Devices included under their standard coverage.
- It's Covered Upgrade (Only for Secure plan) - $160
- Outdoor Plumbing (Covered in Lux plan) - $100
- Smart Home Devices (Covered in Lux Plan) - $50
- HVAC Equipment Incompatibility Coverage - $95
- Additional Refrigeration Units - $50
- Built-in Pool/Spa - $200
- Saltwater Pool/Spa - $395
- Additional Pool Pumps - $75
- Water Softener and Reverse Osmosis - $75
- Guest House - $250
- Septic System - $75
- Well Pump - $100
- Brand-for-Brand Appliance Upgrade - $225
- Sprinkler System & Timer
- Enhanced Plumbing Upgrade (Covered in Signature and Lux Plan)
Real Estate Plans
Super also has four plans designed for real estate professionals to offer potential homebuyers - Secure, Signature, Lux, and New Construction.
Buyers coverage includes all the items covered in a typical homeowner’s plan and lasts for a year. Seller’s coverage lasts for six months and does not require any upfront costs.
New Construction plan can be bought after purchasing a new home. Coverage kicks in after one year when most appliance or manufacturer warranties expire. You can file a service request in case something breaks down from the second year.
Super Claims Process and Customer Service
Super’s home warranty coverage comes into effect 15 days after the purchase date. If a covered appliance or system breaks down, you can file a claim on their official website, mobile app, or by emailing or calling them.The company will then schedule a service technician to visit your home and repair the item.
Unlike most home warranty companies, Super does not offer 24/7 customer service. Super’s customer service team is available from -
- 9 am to 9 pm Monday-Friday
- 9 am to 7 pm on Saturdays
- 10 am to 7 pm on Sundays
Super Home Warranty States Availability
Super’s services are only available in the major cities of the highlighted states:
Super Home Warranty Limitations
Like every home warranty, Super also has specific limitations and exclusions to their coverage policy. For example, Super provides coverage to all mechanical parts of a dishwasher except for racks, rollers, and baskets. A careful reading of your contract will give you an idea about similar exclusions for other items. However, it should be noted that Super doesn’t have a lengthy list of limitations like other home warranty companies.
Super does not provide coverage to items that break down due to misuse, negligence, previous improper repairs, missing parts, damage caused by natural disasters, manufacturer defects, and more. Read Super’s sample contract to get a better idea about their exclusions.
Super’s payout caps depend on the plan and additional coverage you purchase. The coverage caps are generous when compared to other companies, with some items receiving unlimited coverage. Super has set coverage aggregate limit at $30000. They will not cover any amount that exceeds this limit.
Is Super A Good Home Warranty?
Super HW, though a relative newcomer to the home warranty industry, is already standing out due to their unique features. Their specialized services like maintenance reminders, high coverage caps, and concierge services are designed to provide all-round care to your home. However, if you don’t think that Super is the one for you, you can take a look at our top home warranty companies.
If Super does not serve in your state or city, you can consider these other top companies -
Super Home Warranty FAQs
Is there a limit to the number of services I can request with Hello Super?
No, there is no cap to the service appointments you can schedule with Super Home Warranty. You can file a claim as soon as 15 days after purchase of your Super subscription.
Does Super cover pre-existing conditions?
Super offers coverage for unknown pre-existing conditions with their buyer’s coverage for recent home purchases. The company will request a home inspection to check for any defects.
Does Super Home Warranty cover maintenance?
All Super Home Warranty plans have maintenance services such as HVAC tune-ups, re-key service, and more. They also send out weekly maintenance tips to take care of your household appliances and systems. You can either take care of maintenance yourself or request help from the Super team.
What is Super’s Concierge Service?
Super’s concierge services can take care of things like handyman work, gutter cleaning, window cleaning, etc., for you. In short, the concierge service helps you by searching for the right professional and scheduling a service appointment that you want.
How do Super’s Service Rewards work?
Super service rewards are earned when someone uses your unique referral code to sign up for Super’s services. You have the chance to earn more rewards whenever Super runs promotional campaigns. These service rewards can be used to pay for any concierge or maintenance services. The service rewards cannot be applied to your co-pay.
How do I cancel my Super Home Warranty plan?
You can cancel your Super subscription within 30 days of purchase to get a full refund. You can cancel your subscription anytime later but it must be in writing. You’ll have to clear any unpaid service fees and an administrative fee of $50.
Super Home Warranty vs. American Home Shield: Which is better?
Super Home Warranty is a new entrant to the home warranty industry when compared to American Home Shield. The latter has 50 years of industry experience and offers coverage across the nation. Super, on the other hand, only serves in a few cities across different states.
Coverage wise, both companies offer services for the major appliances and systems in a home. All of Super’s plans cover both appliances and systems and offer maintenance services. In contrast, AHS covers only systems in their ShieldSilver Plan, both appliances and systems in their ShieldGold Plan. The ShieldPlatinum Plan is their most comprehensive one with enhanced coverage caps and more coverage options.
When it comes to pricing, Super does fall on the higher end of the scale while AHS offers reasonable prices. You should note that the pricing eventually depends on the size of your house, your city/state of residence, the coverage you take up, and other factors. You can consider opting for a free quote to find out the exact pricing details.
At the end of all this, however, the decision on which is the best company depends on the needs of your home.
Super Home Warranty Reviews
Miguel Esparza, Fort Worth, TX
On Sep 06, 2022
My water heater had a small noticeable drip so I decided to give them a call. plumber comes out makes the leak worse and they deny my claim. Now I have to shut my water off and spend my day replacing it myself because the plumbing company they go through wanted 3200 to replace the water heater! 3 phone calls later I decided to just cancel my plan because customer service had no intentions of helping nor ..Read Full Review
My water heater had a small noticeable drip so I decided to give them a call. plumber comes out makes the leak worse and they deny my claim. Now I have to shut my water off and spend my day replacing it myself because the plumbing company they go through wanted 3200 to replace the water heater! 3 phone calls later I decided to just cancel my plan because customer service had no intentions of helping nor did they sound like they wanted to listen. waster of time and money ..View less
Xenia Garrett, Houston, TX
On Aug 22, 2022
HORRIBLE customer service. Extremely unreliable. Filed a claim in May, 4 months later and Super hasn't even begun to help solve it. I'd give them a 0 if I could.
Tasha, Winston Salem, NC
On Jul 22, 2022
Stay as far away from this company as possible! They have terrible customer service, refuse to make repairs! I have been waiting forever for them to even make an appointment for an electrician. They don’t give crap that I don’t have power in half my house. This company is terrible and I would give 0 stars if I could !
Lynette Bruntjen, Saint Charles, IL
On Jul 19, 2022
Well, I am a Real Estate Agent with a big team in the Chicagoland area. I have been without A/C for 12 days and no repair or replacement. The compressor no longer works and is not available. I would NEVER recommend this home warranty company. They are terrible!!!!!!!!!!!!
Tristen Dieffenbach, San Francisco, CA
On Jun 23, 2022
Absolutely horrific. Submitted a claim for AC 4+ weeks ago and is not even close to resolved, even though it has been 95 degrees here with no air conditioning. They are refusing to cover repairs even though coverage terms clearly state that this is covered. CANNOT get a call back from management even though I submitted multiple requests to have this escalated over the last 2 weeks. They state 36-48 &qu ..Read Full Review
Absolutely horrific. Submitted a claim for AC 4+ weeks ago and is not even close to resolved, even though it has been 95 degrees here with no air conditioning. They are refusing to cover repairs even though coverage terms clearly state that this is covered. CANNOT get a call back from management even though I submitted multiple requests to have this escalated over the last 2 weeks. They state 36-48 "business" hours for call back (what?!?!!). It's now been 80 "business" hours, no call back. Do not use them. ..View less
Michele Spikes, Lansing, IL
On Jun 22, 2022
Takes several months to repair anything. Will do the least amount of work to get it up and running. Tell lies constantly to get you off the phone. My HVAC hasnt worked probably in 3 years, leaking and each year they just send someone to fill it up and make me pay to haul the waste away. I have to buy heaters in the winter and fans in the summer. Electric bills are through the roof. I think its time f ..Read Full Review
Takes several months to repair anything. Will do the least amount of work to get it up and running. Tell lies constantly to get you off the phone. My HVAC hasnt worked probably in 3 years, leaking and each year they just send someone to fill it up and make me pay to haul the waste away. I have to buy heaters in the winter and fans in the summer. Electric bills are through the roof. I think its time for a class action lawsuit. ENOUGH IS ENOUGH. ..View less
Jessica Martinez, Fort Worth, TX
On Mar 03, 2022
STAY AWAY!!! I was recommended this company. At first the regional rep was very flexible when I inquired about services and a quote. I became a “member” Feb 2nd and when I had my first issue with my plumbing, it was VERY difficult to contact the local rep and the regional rep to work things out with the plumbing company they contracted with and had suggested. I was without water for 9 DAYS!! ..Read Full Review
STAY AWAY!!! I was recommended this company. At first the regional rep was very flexible when I inquired about services and a quote. I became a “member” Feb 2nd and when I had my first issue with my plumbing, it was VERY difficult to contact the local rep and the regional rep to work things out with the plumbing company they contracted with and had suggested. I was without water for 9 DAYS!! I eventually took matters into my own hands and rented a snake from Home Depot and fixed the issue in 1.5 hours. An issue that could’ve been resolved in a days time, never got taken care of by Super. I contacted the regional and local rep after I cancelled my subscription and I have yet to hear from them. No sorry, no apologies. I don’t recommend to anybody. I give 0/5 stars. ..View less
Mia Dixon, Houston, TX
On Feb 26, 2022
I’ve been with Super for 3 years. I’m currently looking for a new warranty company. The customer service is horrendous. You can never get someone that can assist. You’ll be placed in 1 hour waits to then be hung up on. Most are working from home and you can hear kids crying or tvs in the background. I’ve asked to speak with managers /supervisors due to the staffs inability to pro ..Read Full Review
I’ve been with Super for 3 years. I’m currently looking for a new warranty company. The customer service is horrendous. You can never get someone that can assist. You’ll be placed in 1 hour waits to then be hung up on. Most are working from home and you can hear kids crying or tvs in the background. I’ve asked to speak with managers /supervisors due to the staffs inability to provide a resolution and have been told they don’t have one or aren’t available. I’ve sent e-mails requesting a call back which also went unanswered. I recently had a hot water heater go out. I placed the claim on 2/9 they sent an unreliable plumbing company DNB in Houston(don’t use them) and it’s been a nightmare. I ended up having to pay $771.00 of pocket on 2/17. I had to call Super and D** plumbing serval times to get scheduled and they finally came out on 2/24. I called the D** directly on 2/23 to confirm all was secured and was told yes. Super advised they would be bringing a roofer. On the day of service I asked to walk through the repairs prior to them leaving is when we found out the part they charged me 226 the heater venting system they not only didn’t bring with them but I’d need to call super about the roofer. Originally D**** the case manager said the plummers were bringing the roofer. I asked for a refund of the 226 for the part they didn’t bring and couldn’t install and I was told they don’t do refunds. They then said they had to come back in my house to shut off the hot water heater because we were out of code without that piece being done. Mind you they said they were done till I asked for confirmation. I refused to allow them back in and told them after 16 days and constant run around they needed to fix it. They finally got a roofer here installed and said they were done. Two days later I still don’t have hot showers and am now waiting on super again to schedule. They now can’t come back out until 3/2. And looking at the piece needing to be installed it was braced with a wire that looks like a coat hanger. Happy to provide pictures emails any proof of my on going issue. Run the hell away from this company ..View less
Lucy Muigai, Upper Marlboro, MD
On Jan 08, 2022
When I tell you I’ve paid to learn, I’ve paid to learn with Super my worst experience ever. They hire unprofessional companies and I have to be calling them every time I want the heater or a/c to work they install a new system and my children and I are freezing in this winter. I’ll never use them again.
Rachel Lauren Bean, Chicago, IL
On Dec 03, 2021
Super has been the worst company to deal with. I havent had a home warranty before, but Ive had plenty of things that require claims to be submitted before -- dog insurance policies, human insurance policies, furniture warranties -- and Ive never had such terrible customer service or such a terrible experience. It genuinely feels like they dont care about their customers and simply live to deny claims - ..Read Full Review
Super has been the worst company to deal with. I havent had a home warranty before, but Ive had plenty of things that require claims to be submitted before -- dog insurance policies, human insurance policies, furniture warranties -- and Ive never had such terrible customer service or such a terrible experience. It genuinely feels like they dont care about their customers and simply live to deny claims -- especially large ones. We bought an old house in August, built in 1891, and got the middle tier plan with added services because the A/C still uses Freon. I say this because we pay a hefty chunk of change for this policy. Shortly after we moved in, we discovered a problem with our master bedroom shower and reached out to Super to get it repaired. They tried to pair us with an in-network plumber and couldnt, finally pushing us to out-of-network. We found a plumber and he was able to handle the problem surprisingly quickly. I called while he was there, as requested, submitted the invoice, as requested, waited patiently, as requested, but apparently I missed a step in their incredibly complicated process and they denied my claim. Ive called multiple time to try and resolve this only to be told a variety of lies (or words from untrained people?) and go through multiple customer service people of varying levels of the bored, uncaring variety who parrot notes in their system to me. I spoke to an account owner, finally, named J***** who has been as unhelpful as all of the others. We had a long conversation in which she interrogated me about every step I took in the out-of-network process and finally promised to call the plumber to get more information, despite me sending her the invoice and verbally explaining the problem. She said she would call me back the following day. This was two weeks ago. There is no resolution in sight and I am still waiting for a call back from J*****, that is if the customer service agent bothered to put in the request. At this point, I know theyre not going to pay out the claim which is 100% covered by the plan we purchased, but Ill go out swinging, I guess. Then cancel and find another warranty, because no one deserves the bullshit Super puts people through. Thanks for coming to my TED talk, this has been a PSA to not use Super as your home warranty. ..View less
Mike Fabrizio, Mesa, AZ
On Nov 30, 2021
These guys are like any insurance company. Will fight you to fix anything, but happy to accept your money. Had them come to check out our water heater that has been off and on, leaving cold showers. Of course, when the tech was here, it was "fully functional" as he checked the breakers (something anyone with a pulse can do). The corrosion, signs of leaking in the past, and the rust from the top ..Read Full Review
These guys are like any insurance company. Will fight you to fix anything, but happy to accept your money. Had them come to check out our water heater that has been off and on, leaving cold showers. Of course, when the tech was here, it was "fully functional" as he checked the breakers (something anyone with a pulse can do). The corrosion, signs of leaking in the past, and the rust from the top of the water heater didn't supposedly warrant a repair or replacement, though it's going to need to be replaced soon. Super wants to make sure you have only cold showers and that it's not functional before they repair/replace. $75 trip to tell me it was working while he was here. ..View less
Amit Shah, Lincolnshire, IL
On Oct 26, 2021
Awful service. Appliance has failed 3 times in 4 months so not sure what was really repaired and now its been over 2 months where I have been getting generic responses that they are still "working" to find the right repair / service firm...unbelievable. So much for peace of mind by buying insurance / warranty products
Ruby S, Irving, TX
On Sep 23, 2021
The worst home warranty company I have ever dealt with. I cancelled my warranty 5 months before it automatically renews. They do not communicate and the reps that call are insincere and basically read off a script. Do not sign up with this company - you will regret it.
Eliza Briggs, Fort Worth, TX
On Sep 21, 2021
Love my Super warranty. They fixed my dishwasher so quickly. I am new to owning a home, so I didn’t have a clue who to call. I feel very grateful that my realtor told me to do this.
Kirsty Morley, El Sobrante, CA
On Sep 21, 2021
Great company trying to help improve experiences with home warranties, reps are helpful and take the time to listen to claims, and I have used the app a few times as well.
Mina P, Chicago, IL
On Sep 19, 2021
Super has successfully changed my perception of home warranty companies. They are marketing themselves as something different than a traditional home warranty company. Their portal and apps are very useful. I would love to see more from Super in terms of content, tips, proactive care of my appliances. Big potential.
Ben Lemoine, Scottsdale, AZ
On Sep 17, 2021
I am really appreciating my Super contract. They have solid servicers who know what to do, and the website makes for easy scheduling. They even have maintenance for your house and lawn. I am glad my realtor hooked us up.
S Shah, Irving, TX
On Sep 17, 2021
My experience with Super Home Warranty has been nothing but outstanding. When I call for service, prompt action is taken. The vendors they work with are great (professional and responsive).
Jessica Leo, Washington, DC
On Sep 16, 2021
I am a big fan of Super. They've been around for several years in DC now, and I feel like they always get the job done with no fuss, and a really easy to use app. I'd recommend to anyone.
Hope, Cypress, TX
On Sep 13, 2021
WORST Home Warranty and Customer Service Ever. Would give it 0 stars if it were an option. I asked for chimney inspection and Super charged me $99 and then said they couldn’t provide the service. I hired my own contractor who came out and did it for $135. Also asked for an electrician due to problems with light fixtures and was charged $75 by Super, as a co-pay. The electrician came and said it wo ..Read Full Review
WORST Home Warranty and Customer Service Ever. Would give it 0 stars if it were an option. I asked for chimney inspection and Super charged me $99 and then said they couldn’t provide the service. I hired my own contractor who came out and did it for $135. Also asked for an electrician due to problems with light fixtures and was charged $75 by Super, as a co-pay. The electrician came and said it would be $300 out of pocket for them to fix it. Essentially super covered nothing, yet on top of the premium I am paying for every single service. ..View less
Ready to share your home warranty experience with Super Home Warranty? Click here to write your own review