Super Home Warranty Review 2023

Yasaman Panjebandpour, Sterling, VA

On Apr 05, 2023

This is the worst company Ive ever seen. The customer service is very very rude and try to make fun of my situation rather than helping me out, and when asking to connect me to tye supervisor he refused to do that. If you wanna save time, money and have a peaceful life just stay away from this company

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1 people found this review helpful

Elisabeth Rosenbaum, Arlington, VA

On Feb 10, 2023

I could not have had a worse experience with a home warranty than I did with Super. This service is astonishingly terrible. They do not at all, in any terms, cover what they say they will. When my furnace needed replacing, they said an appointment was scheduled for a repair and I have email documentation where they said they would replace my furnace. The appointment was never actually scheduled, and the ..Read Full Review

I could not have had a worse experience with a home warranty than I did with Super. This service is astonishingly terrible. They do not at all, in any terms, cover what they say they will. When my furnace needed replacing, they said an appointment was scheduled for a repair and I have email documentation where they said they would replace my furnace. The appointment was never actually scheduled, and the contractor told me he had not heard from Super at all even though Super told me the problem was taken care of. From there, it took more than 30 days of me calling Super every single day, sometimes twice a day, just to get some resolution. They said they would cover a furnace replacement, but they didn't. I had to pay out of pocket. Absolutely horrendous and incompetent service. Please, spare yourself and save your money. ..View less

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Matt Scheeser, Centreville, VA

On Dec 27, 2022

After Super sending a non-licensed plumber who did not pull a permit to replace our water heater, and a replacement for our microwave that was installed hanging from the cupboard, they’ve scheduled a repairman who didn’t show up on 12/26 and was rescheduled for 12/27 and still has not shown up after the estimated window. I could save money and just call for a repairman. They wanted me to cont ..Read Full Review

After Super sending a non-licensed plumber who did not pull a permit to replace our water heater, and a replacement for our microwave that was installed hanging from the cupboard, they’ve scheduled a repairman who didn’t show up on 12/26 and was rescheduled for 12/27 and still has not shown up after the estimated window. I could save money and just call for a repairman. They wanted me to continue to call him even though my contract is with Super (at least for now). Getting out of this contract asap. ..View less

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Amber Workman, New Braunfels, TX

On Dec 06, 2022

Worst HOME Warranty ever. What do they cover? They mostly just cover their own bu**. I have nothing nice to say. Customer service sucks, unprofessional at all times. I had them for 2 years. First I did not approve them to charge my card for the second year. It has been an ongoing battle to fight for stuff to be covered. As well as fighting contractors that dont know what they are talking about. Just cha ..Read Full Review

Worst HOME Warranty ever. What do they cover? They mostly just cover their own bu**. I have nothing nice to say. Customer service sucks, unprofessional at all times. I had them for 2 years. First I did not approve them to charge my card for the second year. It has been an ongoing battle to fight for stuff to be covered. As well as fighting contractors that dont know what they are talking about. Just charging what they want to charge. They take advantage of the warranty as well as the warranty company taking advantage of you. Its been a living nightmare. And I am finally out of subscription and will contact contractors myself that wont bully me as well as a warranty company. I dislike this company with a passion. I have my share of horror stories and IM DONE!!!! ..View less

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Scott, Chicago, IL

On Dec 03, 2022

Like many others who have left reviews, my water heater broke and super has sent a plumbing company out 3 times to replace a part that will not fix the water heater. So, it's winter in Chicago and I have been charged a $95 copay to have 3 appointments with no resolution. I can't reach anyone at super, so they just keep rescheduling appointments to do the same work which is not fixing the issue. This h ..Read Full Review

Like many others who have left reviews, my water heater broke and super has sent a plumbing company out 3 times to replace a part that will not fix the water heater. So, it's winter in Chicago and I have been charged a $95 copay to have 3 appointments with no resolution. I can't reach anyone at super, so they just keep rescheduling appointments to do the same work which is not fixing the issue. This has been ongoing for 3 weeks now with no resolution. I had a similar experience with my refrigerator ice maker. I was charged a copay, they did not fix the ice maker and instead told me that it was up to me to contact Samsung to have them fix the ice maker. ..View less

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Stacey Johnson, Spring, TX

On Nov 22, 2022

I work in the legal/real estate field. I have nothing nice to say about this company. They are among the highest in the industry. The SELLER paid for my warranty at closing, but Super automatically charged renewals TO ME without consent. Super required me to pay for a service call when the service technician never came out to my house. This last time, the tech utilized my personal photos, performed an ev ..Read Full Review

I work in the legal/real estate field. I have nothing nice to say about this company. They are among the highest in the industry. The SELLER paid for my warranty at closing, but Super automatically charged renewals TO ME without consent. Super required me to pay for a service call when the service technician never came out to my house. This last time, the tech utilized my personal photos, performed an evaluation using my pictures (without even looking at the work) and then Super denied the claim, stating that I should have regular service company maintain my equipment, and if I did, they probably stepped on the equipment and broke it. I have not disclosed that I in fact do have a regular service company and their quote for the work, along with the written description of work performed are ENTIRELY DIFFERENT! The tech before that, came out said that my water heater had numerous code violations (my house is fairly new) that we would have to pay for out of pocket. My husband (who is not a novice) discussed the "violations" with him and the tech eventually stated that he really only needed to replace some piping that was, in his opinion, too thin. We then received notice that we would be out of pocket for bringing up numerous code violations. This company seems to use contractors that pad their estimates and submit descriptions of work, knowing what Super will and will not cover (at their contractor discounted rate) so that the contractor can earn additional money via the homeowner. ..View less

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2 people found this review helpful

Paul Battistoni, Scottsdale, AZ

On Oct 22, 2022

I have used home warranty companies for the last 25 years and I have never seen or had to deal with a company as terrible as Super. After 2 1/2 years I had to schedule service, the plumbing company they scheduled never showed up, I tried calling Super and was never able to speak with a representative and was hung up on 4 times, I tried using their app to send a message twice, Super never responded, I att ..Read Full Review

I have used home warranty companies for the last 25 years and I have never seen or had to deal with a company as terrible as Super. After 2 1/2 years I had to schedule service, the plumbing company they scheduled never showed up, I tried calling Super and was never able to speak with a representative and was hung up on 4 times, I tried using their app to send a message twice, Super never responded, I attempted to call the plumbing company, no answer, and the answering machine was full so I could not leave a message, I have not received a call or an answer to my calls or messages from Super. This company is by far the worst there is if I could give them a zero I would! ..View less

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4 people found this review helpful

Christine Benscoter

On Oct 20, 2022

Please DO NOT EVER contract with Super Home Warranty. They will do nothing but give you lip service and stall until you lose your mind. We have been without a working water heater for 5 days and 4-6 phone calls a day we are being told they are working on it. These people are crooks and could care less about fixing anything.

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Miguel Esparza, Fort Worth, TX

On Sep 06, 2022

My water heater had a small noticeable drip so I decided to give them a call. plumber comes out makes the leak worse and they deny my claim. Now I have to shut my water off and spend my day replacing it myself because the plumbing company they go through wanted 3200 to replace the water heater! 3 phone calls later I decided to just cancel my plan because customer service had no intentions of helping nor ..Read Full Review

My water heater had a small noticeable drip so I decided to give them a call. plumber comes out makes the leak worse and they deny my claim. Now I have to shut my water off and spend my day replacing it myself because the plumbing company they go through wanted 3200 to replace the water heater! 3 phone calls later I decided to just cancel my plan because customer service had no intentions of helping nor did they sound like they wanted to listen. waster of time and money ..View less

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4 people found this review helpful

Xenia Garrett, Houston, TX

On Aug 22, 2022

HORRIBLE customer service. Extremely unreliable. Filed a claim in May, 4 months later and Super hasn't even begun to help solve it. I'd give them a 0 if I could.

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4 people found this review helpful

Tasha, Winston Salem, NC

On Jul 22, 2022

Stay as far away from this company as possible! They have terrible customer service, refuse to make repairs! I have been waiting forever for them to even make an appointment for an electrician. They don’t give crap that I don’t have power in half my house. This company is terrible and I would give 0 stars if I could !

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4 people found this review helpful

Lynette Bruntjen, Saint Charles, IL

On Jul 19, 2022

Well, I am a Real Estate Agent with a big team in the Chicagoland area. I have been without A/C for 12 days and no repair or replacement. The compressor no longer works and is not available. I would NEVER recommend this home warranty company. They are terrible!!!!!!!!!!!!

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4 people found this review helpful

Tristen Dieffenbach, San Francisco, CA

On Jun 23, 2022

Absolutely horrific. Submitted a claim for AC 4+ weeks ago and is not even close to resolved, even though it has been 95 degrees here with no air conditioning. They are refusing to cover repairs even though coverage terms clearly state that this is covered. CANNOT get a call back from management even though I submitted multiple requests to have this escalated over the last 2 weeks. They state 36-48 &qu ..Read Full Review

Absolutely horrific. Submitted a claim for AC 4+ weeks ago and is not even close to resolved, even though it has been 95 degrees here with no air conditioning. They are refusing to cover repairs even though coverage terms clearly state that this is covered. CANNOT get a call back from management even though I submitted multiple requests to have this escalated over the last 2 weeks. They state 36-48 "business" hours for call back (what?!?!!). It's now been 80 "business" hours, no call back. Do not use them. ..View less

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5 people found this review helpful

Michele Spikes, Lansing, IL

On Jun 22, 2022

Takes several months to repair anything. Will do the least amount of work to get it up and running. Tell lies constantly to get you off the phone. My HVAC hasnt worked probably in 3 years, leaking and each year they just send someone to fill it up and make me pay to haul the waste away. I have to buy heaters in the winter and fans in the summer. Electric bills are through the roof. I think its time f ..Read Full Review

Takes several months to repair anything. Will do the least amount of work to get it up and running. Tell lies constantly to get you off the phone. My HVAC hasnt worked probably in 3 years, leaking and each year they just send someone to fill it up and make me pay to haul the waste away. I have to buy heaters in the winter and fans in the summer. Electric bills are through the roof. I think its time for a class action lawsuit. ENOUGH IS ENOUGH. ..View less

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4 people found this review helpful

Jessica Martinez, Fort Worth, TX

On Mar 03, 2022

STAY AWAY!!! I was recommended this company. At first the regional rep was very flexible when I inquired about services and a quote. I became a “member” Feb 2nd and when I had my first issue with my plumbing, it was VERY difficult to contact the local rep and the regional rep to work things out with the plumbing company they contracted with and had suggested. I was without water for 9 DAYS!! ..Read Full Review

STAY AWAY!!! I was recommended this company. At first the regional rep was very flexible when I inquired about services and a quote. I became a “member” Feb 2nd and when I had my first issue with my plumbing, it was VERY difficult to contact the local rep and the regional rep to work things out with the plumbing company they contracted with and had suggested. I was without water for 9 DAYS!! I eventually took matters into my own hands and rented a snake from Home Depot and fixed the issue in 1.5 hours. An issue that could’ve been resolved in a days time, never got taken care of by Super. I contacted the regional and local rep after I cancelled my subscription and I have yet to hear from them. No sorry, no apologies. I don’t recommend to anybody. I give 0/5 stars. ..View less

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5 people found this review helpful

Mia Dixon, Houston, TX

On Feb 26, 2022

I’ve been with Super for 3 years. I’m currently looking for a new warranty company. The customer service is horrendous. You can never get someone that can assist. You’ll be placed in 1 hour waits to then be hung up on. Most are working from home and you can hear kids crying or tvs in the background. I’ve asked to speak with managers /supervisors due to the staffs inability to pro ..Read Full Review

I’ve been with Super for 3 years. I’m currently looking for a new warranty company. The customer service is horrendous. You can never get someone that can assist. You’ll be placed in 1 hour waits to then be hung up on. Most are working from home and you can hear kids crying or tvs in the background. I’ve asked to speak with managers /supervisors due to the staffs inability to provide a resolution and have been told they don’t have one or aren’t available. I’ve sent e-mails requesting a call back which also went unanswered. I recently had a hot water heater go out. I placed the claim on 2/9 they sent an unreliable plumbing company DNB in Houston(don’t use them) and it’s been a nightmare. I ended up having to pay $771.00 of pocket on 2/17. I had to call Super and D** plumbing serval times to get scheduled and they finally came out on 2/24. I called the D** directly on 2/23 to confirm all was secured and was told yes. Super advised they would be bringing a roofer. On the day of service I asked to walk through the repairs prior to them leaving is when we found out the part they charged me 226 the heater venting system they not only didn’t bring with them but I’d need to call super about the roofer. Originally D**** the case manager said the plummers were bringing the roofer. I asked for a refund of the 226 for the part they didn’t bring and couldn’t install and I was told they don’t do refunds. They then said they had to come back in my house to shut off the hot water heater because we were out of code without that piece being done. Mind you they said they were done till I asked for confirmation. I refused to allow them back in and told them after 16 days and constant run around they needed to fix it. They finally got a roofer here installed and said they were done. Two days later I still don’t have hot showers and am now waiting on super again to schedule. They now can’t come back out until 3/2. And looking at the piece needing to be installed it was braced with a wire that looks like a coat hanger. Happy to provide pictures emails any proof of my on going issue. Run the hell away from this company ..View less

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5 people found this review helpful

Lucy Muigai, Upper Marlboro, MD

On Jan 08, 2022

When I tell you I’ve paid to learn, I’ve paid to learn with Super my worst experience ever. They hire unprofessional companies and I have to be calling them every time I want the heater or a/c to work they install a new system and my children and I are freezing in this winter. I’ll never use them again.

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8 people found this review helpful

Rachel Lauren Bean, Chicago, IL

On Dec 03, 2021

Super has been the worst company to deal with. I havent had a home warranty before, but Ive had plenty of things that require claims to be submitted before -- dog insurance policies, human insurance policies, furniture warranties -- and Ive never had such terrible customer service or such a terrible experience. It genuinely feels like they dont care about their customers and simply live to deny claims - ..Read Full Review

Super has been the worst company to deal with. I havent had a home warranty before, but Ive had plenty of things that require claims to be submitted before -- dog insurance policies, human insurance policies, furniture warranties -- and Ive never had such terrible customer service or such a terrible experience. It genuinely feels like they dont care about their customers and simply live to deny claims -- especially large ones. We bought an old house in August, built in 1891, and got the middle tier plan with added services because the A/C still uses Freon. I say this because we pay a hefty chunk of change for this policy. Shortly after we moved in, we discovered a problem with our master bedroom shower and reached out to Super to get it repaired. They tried to pair us with an in-network plumber and couldnt, finally pushing us to out-of-network. We found a plumber and he was able to handle the problem surprisingly quickly. I called while he was there, as requested, submitted the invoice, as requested, waited patiently, as requested, but apparently I missed a step in their incredibly complicated process and they denied my claim. Ive called multiple time to try and resolve this only to be told a variety of lies (or words from untrained people?) and go through multiple customer service people of varying levels of the bored, uncaring variety who parrot notes in their system to me. I spoke to an account owner, finally, named J***** who has been as unhelpful as all of the others. We had a long conversation in which she interrogated me about every step I took in the out-of-network process and finally promised to call the plumber to get more information, despite me sending her the invoice and verbally explaining the problem. She said she would call me back the following day. This was two weeks ago. There is no resolution in sight and I am still waiting for a call back from J*****, that is if the customer service agent bothered to put in the request. At this point, I know theyre not going to pay out the claim which is 100% covered by the plan we purchased, but Ill go out swinging, I guess. Then cancel and find another warranty, because no one deserves the bullshit Super puts people through. Thanks for coming to my TED talk, this has been a PSA to not use Super as your home warranty. ..View less

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7 people found this review helpful

Mike Fabrizio, Mesa, AZ

On Nov 30, 2021

These guys are like any insurance company. Will fight you to fix anything, but happy to accept your money. Had them come to check out our water heater that has been off and on, leaving cold showers. Of course, when the tech was here, it was "fully functional" as he checked the breakers (something anyone with a pulse can do). The corrosion, signs of leaking in the past, and the rust from the top ..Read Full Review

These guys are like any insurance company. Will fight you to fix anything, but happy to accept your money. Had them come to check out our water heater that has been off and on, leaving cold showers. Of course, when the tech was here, it was "fully functional" as he checked the breakers (something anyone with a pulse can do). The corrosion, signs of leaking in the past, and the rust from the top of the water heater didn't supposedly warrant a repair or replacement, though it's going to need to be replaced soon. Super wants to make sure you have only cold showers and that it's not functional before they repair/replace. $75 trip to tell me it was working while he was here. ..View less

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6 people found this review helpful

Amit Shah, Lincolnshire, IL

On Oct 26, 2021

Awful service. Appliance has failed 3 times in 4 months so not sure what was really repaired and now its been over 2 months where I have been getting generic responses that they are still "working" to find the right repair / service firm...unbelievable. So much for peace of mind by buying insurance / warranty products

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6 people found this review helpful