ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies /   Super Home Warranty
icon Last updated: September 7, 2021

Super Home Warranty Review 2021

Super, a subscription based model founded in 2014, is relatively new to the home warranty industry. Based out of San Francisco, CA, Super’s services are only available in Washington D.C and a handful of cities in other states. They cater to realtors, landlords, and homeowners and offer plans of different price ranges.

Aside from the usual home warranty plans, Super also offers home maintenance services and regular reminders about house upkeep. The company also pushes the envelope further when it comes to technology and offers a mobile application to customers.

In our review, you can find out Super’s plans, pricing, process, and other important aspects to make an informed decision.

Pros

  • Offers Home Maintenance Services and Reminders
  • 15-day Waiting Period
  • Mobile Application to request service
  • Smart Home Devices Coverage available

Cons

  • Only available in select cities
  • Expensive coverage plans
  • Customer service not available 24/7
 $company_name
Rating starRating starRating starRating starRating star
53 Reviews

Premium

$729-$1399

Deductible

$75

Coverage Limits

$30,000

BBB Rating

B

Active States

6

Complaint Resolution Program

No

$3,000-$10,000

Estimated Appliance Coverage

$1,500

Estimated System Coverage

6

No. Of Active States

No

Complaint Resolution Program

Super Home Warranty Plans & Pricing

  • Homeowner Plans

Super has 3 plans for homeowners - Secure, Signature, and Lux, the subscription fees of which fall on the higher side of the industry average. All plans offer repairs and replacements services for appliance and system breakdowns, and even cover maintenance services. Their coverage starts after a waiting period of 15 days.

You can also opt for Super’s ‘In The Clear Program’, which also gives you $50 in Service Rewards. The program is designed to provide you peace of mind and has an easy signing up process. You need to submit your home inspection report during the purchase of your home. The company will then double check all the eligible appliances and systems and see if they qualify for coverage.

  • Maintenance Services

Super offers maintenance services as a part of all plans. This initiative is to keep your home in prime condition and prevent any avoidable repairs in the future. Super also sends out maintenance reminders like cleaning the gutters, clean condenser coils and cooling fans, and more to ensure regular upkeep of your home. You can choose to do these chores by yourself or retain Super’s concierge services to find the right service providers to do them.

  • Pricing

The price of the plans differ depending on the location and the property’s size. For example, for a home sized 1500-5000 sqft in Washington D.C, the Secure plan comes at $729 per year and $64 monthly, the Signature plan at $869 per year and $75 monthly, and the Lux plan at $1,399 per year and $119 monthly. The service call fee, which Super refers to as Copay, comes at $75 per visit. You can submit a quote request to find out the exact pricing details.

You can add optional items to your plan if they don’t cover them. The prices of optional items are the same in all the states.

  • Service Rewards

Super gives out Service Rewards when you refer their services to people you know. These rewards can be used to pay for any maintenance services that you can book through their Concierge services.

Secure Signature Lux
Breakdown Coverage Breakdown Coverage Breakdown Coverage
Dishwasher Dishwasher Dishwasher
Range/Oven/Cooktop Range/Oven/Cooktop Range/Oven/Cooktop
Built-in-Microwave Built-in-Microwave Built-in-Microwave
Garbage Disposal Garbage Disposal Garbage Disposal
Trash Compactor Trash Compactor Trash Compactor
Range Exhaust Fan Range Exhaust Fan Range Exhaust Fan
Kitchen Refrigerator with Ice Maker & Dispenser Kitchen Refrigerator with Ice Maker & Dispenser Kitchen Refrigerator with Ice Maker & Dispenser
Clothes Washer Clothes Washer Clothes Washer
Clothes Dryer Clothes Dryer Clothes Dryer
Air Conditioning Air Conditioning Air Conditioning
Heating System/ Heat Pump Heating System/ Heat Pump Heating System/ Heat Pump
Ductwork Ductwork Ductwork
Interior Plumbing Interior Plumbing Interior Plumbing
Plumbing Stoppages Plumbing Stoppages Plumbing Stoppages
Water Heater Water Heater Water Heater
Interior Electrical Interior Electrical Interior Electrical
Ceiling Fans Ceiling Fans Ceiling Fans
Central Vacuum Central Vacuum Central Vacuum
Garage Door Openers Garage Door Openers Garage Door Openers
Sprinkler & Timer System Sprinkler & Timer System Sprinkler & Timer System
Maintenance Services Maintenance Services Maintenance Services
  • Re-Key Service
  • Ceiling Fan & Light Fixture Installation
  • Lawn Fertilization Service
  • Weed Kill Treatment, Carpet Cleaning Service
  • Pest Control Service
  • Preseason A/C & Heating System Tune-Up Service
  • Lawn Pre-emergent Service
  • Window Cleaning Service
  • Termite Treatment
  • Dryer Vent Cleaning Service
  • Re-Key Service
  • Ceiling Fan & Light Fixture Installation
  • Lawn Fertilization Service
  • Weed Kill Treatment, Carpet Cleaning Service
  • Pest Control Service
  • Preseason A/C & Heating System Tune-Up Service
  • Lawn Pre-emergent Service
  • Window Cleaning Service
  • Termite Treatment
  • Dryer Vent Cleaning Service
  • Re-Key Service
  • Ceiling Fan & Light Fixture Installation
  • Lawn Fertilization Service
  • Weed Kill Treatment, Carpet Cleaning Service
  • Pest Control Service
  • Preseason A/C & Heating System Tune-Up Service
  • Lawn Pre-emergent Service
  • Window Cleaning Service
  • Termite Treatment
  • Dryer Vent Cleaning Service
It’s Covered Upgrade* It’s Covered Upgrade*
Outdoor Plumbing
Smart Home Devices
Warming & Cooling Drawers
Gas Fireplaces & Outdoor Gas Fire Pots/Pits
Landscape Lighting
Max Limits Upgrade

IT’S COVERED UPGRADE

*Super's 'It's Covered Upgrade' is a part of the Signature and Lux plans but needs to be bought by Secure plan holders for $160. This upgrade's coverage allows for more components to be covered in the case of A/C & Heating Systems, Plumbing, Water Heater, Electrical Systems, Range/Cooktop/Oven, Dishwasher, Microwave Oven, and Garage Door Opener.

This upgrade also makes Super pay a certain pre-fixed amount for Permits & Code Upgrades, Crane Costs, Refrigerant Recapture & Reclamation, Enhanced Stoppage Coverage, Equipment Disposal, and Modifications Coverage.

Optional coverage

Super offers other items that are not a part of any plans as optional items. Note that Super’s optional coverage includes the ‘It’s Covered Upgrade’ for Secure plan members, while Lux members have optional items like Outdoor plumbing and Smart Home Devices included under their standard coverage.

  • It's Covered Upgrade (Only for Secure plan) - $160
  • Outdoor Plumbing (Covered in Lux plan) - $100
  • Smart Home Devices (Covered in Lux Plan) - $50
  • HVAC Equipment Incompatibility Coverage - $95
  • Additional Refrigeration Units - $50
  • Built-in Pool/Spa - $200
  • Saltwater Pool/Spa - $395
  • Additional Pool Pumps - $75
  • Water Softener and Reverse Osmosis - $75
  • Guest House - $250
  • Septic System - $75
  • Well Pump - $100
  • Brand-for-Brand Appliance Upgrade - $225
  • Sprinkler System & Timer
  • Enhanced Plumbing Upgrade (Covered in Signature and Lux Plan)

Real Estate Plans

Super also has four plans designed for real estate professionals to offer potential homebuyers - Secure, Signature, Lux, and New Construction.

Buyers coverage includes all the items covered in a typical homeowner’s plan and lasts for a year. Seller’s coverage lasts for six months and does not require any upfront costs.

New Construction plan can be bought after purchasing a new home. Coverage kicks in after one year when most appliance or manufacturer warranties expire. You can file a service request in case something breaks down from the second year.

Super Claims Process and Customer Service

Super’s home warranty coverage comes into effect 15 days after the purchase date. If a covered appliance or system breaks down, you can file a claim on their official website, mobile app, or by emailing or calling them.The company will then schedule a service technician to visit your home and repair the item.

Unlike most home warranty companies, Super does not offer 24/7 customer service. Super’s customer service team is available from -

  • 9 am to 9 pm Monday-Friday
  • 9 am to 7 pm on Saturdays
  • 10 am to 7 pm on Sundays

Super Home Warranty STATES AVAILABILITY

Super’s services are only available in the major cities of the highlighted states:

  States Covered
  Corporate Office
  States Not Covered
  • Texas - Austin, San Antonio, Dallas, Houston
  • Arizona - Phoenix
  • Washington DC
  • Illinois - Chicago
  • Maryland - Baltimore
  • Georgia - Atlanta

Super Home Warranty Limitations

Like every home warranty, Super also has specific limitations and exclusions to their coverage policy. For example, Super provides coverage to all mechanical parts of a dishwasher except for racks, rollers, and baskets. A careful reading of your contract will give you an idea about similar exclusions for other items. However, it should be noted that Super doesn’t have a lengthy list of limitations like other home warranty companies.

Super does not provide coverage to items that break down due to misuse, negligence, previous improper repairs, missing parts, damage caused by natural disasters, manufacturer defects, and more. Read Super’s sample contract to get a better idea about their exclusions.

Super’s payout caps depend on the plan and additional coverage you purchase. The coverage caps are generous when compared to other companies, with some items receiving unlimited coverage. Super has set coverage aggregate limit at $30000. They will not cover any amount that exceeds this limit.

Is Super A Good Home Warranty?

Super HW, though a relative newcomer to the home warranty industry, is already standing out due to their unique features. Their specialized services like maintenance reminders, high coverage caps, and concierge services are designed to provide all-round care to your home. However, if you don’t think that Super is the one for you, you can take a look at our top home warranty companies.

If Super does not serve in your state or city, you can consider these other top companies -

SUPER HOME WARRANTY FAQs

Is there a limit to the number of services I can request with Hello Super?

No, there is no cap to the service appointments you can schedule with Super Home Warranty. You can file a claim as soon as 15 days after purchase of your Super subscription.

Does Super cover pre-existing conditions?

Super offers coverage for unknown pre-existing conditions with their buyer’s coverage for recent home purchases. The company will request a home inspection to check for any defects.

Does Super Home Warranty cover maintenance?

All Super Home Warranty plans have maintenance services such as HVAC tune-ups, re-key service, and more. They also send out weekly maintenance tips to take care of your household appliances and systems. You can either take care of maintenance yourself or request help from the Super team.

What is Super’s Concierge Service?

Super’s concierge services can take care of things like handyman work, gutter cleaning, window cleaning, etc., for you. In short, the concierge service helps you by searching for the right professional and scheduling a service appointment that you want.

How do Super’s Service Rewards work?

Super service rewards are earned when someone uses your unique referral code to sign up for Super’s services. You have the chance to earn more rewards whenever Super runs promotional campaigns. These service rewards can be used to pay for any concierge or maintenance services. The service rewards cannot be applied to your co-pay.

How do I cancel my Super Home Warranty plan?

You can cancel your Super subscription within 30 days of purchase to get a full refund. You can cancel your subscription anytime later but it must be in writing. You’ll have to clear any unpaid service fees and an administrative fee of $50.

Super Home Warranty vs. American Home Shield: Which is better?

Super Home Warranty is a new entrant to the home warranty industry when compared to American Home Shield. The latter has 50 years of industry experience and offers coverage across the nation. Super, on the other hand, only serves in a few cities across different states.

Coverage wise, both companies offer services for the major appliances and systems in a home. All of Super’s plans cover both appliances and systems and offer maintenance services. In contrast, AHS covers only systems in their ShieldSilver Plan, both appliances and systems in their ShieldGold Plan. The ShieldPlatinum Plan is their most comprehensive one with enhanced coverage caps and more coverage options.

When it comes to pricing, Super does fall on the higher end of the scale while AHS offers reasonable prices. You should note that the pricing eventually depends on the size of your house, your city/state of residence, the coverage you take up, and other factors. You can consider opting for a free quote to find out the exact pricing details.

At the end of all this, however, the decision on which is the best company depends on the needs of your home.

Super Home Warranty REVIEWS

Icon

Ruby S, Irving, TX

On Sep 23, 2021

Rating starRating starRating starRating starRating star

The worst home warranty company I have ever dealt with. I cancelled my warranty 5 months before it automatically renews. They do not communicate and the reps that call are insincere and basically read off a script. Do not sign up with this company - you will regret it.

Helpful
Be the first one to find this review helpful
Icon

Eliza Briggs, Fort Worth, TX

On Sep 21, 2021

Rating starRating starRating starRating starRating star

Love my Super warranty. They fixed my dishwasher so quickly. I am new to owning a home, so I didn’t have a clue who to call. I feel very grateful that my realtor told me to do this.

Helpful
Be the first one to find this review helpful
Icon

Kirsty Morley, El Sobrante, CA

On Sep 21, 2021

Rating starRating starRating starRating starRating star

Great company trying to help improve experiences with home warranties, reps are helpful and take the time to listen to claims, and I have used the app a few times as well.

Helpful
Be the first one to find this review helpful
Icon

Mina P, Chicago, IL

On Sep 19, 2021

Rating starRating starRating starRating starRating star

Super has successfully changed my perception of home warranty companies. They are marketing themselves as something different than a traditional home warranty company. Their portal and apps are very useful. I would love to see more from Super in terms of content, tips, proactive care of my appliances. Big potential.

Helpful
Be the first one to find this review helpful
Icon

Ben Lemoine, Scottsdale, AZ

On Sep 17, 2021

Rating starRating starRating starRating starRating star

I am really appreciating my Super contract. They have solid servicers who know what to do, and the website makes for easy scheduling. They even have maintenance for your house and lawn. I am glad my realtor hooked us up.

Helpful
Be the first one to find this review helpful
Icon

S Shah, Irving, TX

On Sep 17, 2021

Rating starRating starRating starRating starRating star

My experience with Super Home Warranty has been nothing but outstanding. When I call for service, prompt action is taken. The vendors they work with are great (professional and responsive).

Helpful
Be the first one to find this review helpful
Icon

Jessica Leo, Washington, DC

On Sep 16, 2021

Rating starRating starRating starRating starRating star

I am a big fan of Super. They've been around for several years in DC now, and I feel like they always get the job done with no fuss, and a really easy to use app. I'd recommend to anyone.

Helpful
Be the first one to find this review helpful
Icon

Hope, Cypress, TX

On Sep 13, 2021

Rating starRating starRating starRating starRating star

WORST Home Warranty and Customer Service Ever. Would give it 0 stars if it were an option. I asked for chimney inspection and Super charged me $99 and then said they couldn’t provide the service. I hired my own contractor who came out and did it for $135. Also asked for an electrician due to problems with light fixtures and was charged $75 by Super, as a co-pay. The electrician came and said it wo ..Read Full Review

WORST Home Warranty and Customer Service Ever. Would give it 0 stars if it were an option. I asked for chimney inspection and Super charged me $99 and then said they couldn’t provide the service. I hired my own contractor who came out and did it for $135. Also asked for an electrician due to problems with light fixtures and was charged $75 by Super, as a co-pay. The electrician came and said it would be $300 out of pocket for them to fix it. Essentially super covered nothing, yet on top of the premium I am paying for every single service. ..View less

Helpful
1 people found this review helpful
Icon

Jeremy Crawford, Burleson, TX

On Aug 24, 2021

Rating starRating starRating starRating starRating star

Fired them and I haven’t even moved in. Have tenant on leaseback. Pool motor burned out. Sent an email saying it wouldn't likely be covered as it sounded pre existing. Since this market we didn't have a buyers inspection, like many, and as a GC the only thing I wanted it for was the pool..and sending a service ticket over from the tenants weekly service per the agent wouldn’t be enough nor th ..Read Full Review

Fired them and I haven’t even moved in. Have tenant on leaseback. Pool motor burned out. Sent an email saying it wouldn't likely be covered as it sounded pre existing. Since this market we didn't have a buyers inspection, like many, and as a GC the only thing I wanted it for was the pool..and sending a service ticket over from the tenants weekly service per the agent wouldn’t be enough nor the photos of a clear blue working pool, I figured screw it and canceled. After cancelling, they kept writing argumentative emails after I said to stop contacting me, like slamming the door on my way out and then yelling “we slammed the door”. Very unprofessional. I cancelled. End of story. I got same day svc for $400 with a new motor. Their svc call is a week out and by then the pool would be a Coi pond. Avoid! ..View less

Helpful
Be the first one to find this review helpful
Icon

Sarah Fanning, Alexandria, VA

On Aug 13, 2021

Rating starRating starRating starRating starRating star

I have a buyers policy that was included with my home purchase. This policy supposedly covers any problems we discover upon purchase that were not disclosed to us by the seller. The day we closed we went to the house to turn on the AC. We came back later and it was even hotter in the house. We contacted Super. Several days later they sent someone to look at it. This individual was hours late, not wear ..Read Full Review

I have a buyers policy that was included with my home purchase. This policy supposedly covers any problems we discover upon purchase that were not disclosed to us by the seller. The day we closed we went to the house to turn on the AC. We came back later and it was even hotter in the house. We contacted Super. Several days later they sent someone to look at it. This individual was hours late, not wearing any company attire and in an unmarked van and had no company credentials. However he did seem to know what he was doing. He told me the unit needed replaced and he also told me Super would not do anything about it. He tried selling me a replacement on the spot. He told Super it was working and needed no repairs, while still contacting me to sell a replacement. Super sent someone else out. Again no company attire, unmarked vehicle, no credentials. He didnt seem to know what to make of the system at all. He told Super the vents were the problem (they werent). We had several reputable companies come and diagnose the issue. Both C******* and F* F*** said and gave us documentation saying that the AC was not functioning and needed to be replaced. I called Super and they argued with me about it. The fact is, an AC system is not working if its making the house hotter than it is outside. They agreed but wouldnt do anything about it. I paid to replace the system. They asked me to provide proof that it needed to be replaced. I sent it to them. And sent them the bill. That was over 3 weeks ago. I have followed up several times and cannot get a response. I am filing a complaint with the Better Business Bureau, and with the VA Attorney Generals office. Im also looking into small claims court. Do NOT waste time or money on this scam company. ..View less

Helpful
Be the first one to find this review helpful
Icon

Sarah J, Arlington, VA

On Jul 29, 2021

Rating starRating starRating starRating starRating star

Super did not communicate with us throughout the entire process. Super kept asking for more money but could not explain why they needed more money. It took a month and a half for us to finally get our 1 year old AC fixed. Everytime we called they made up another lie about why it would cost more and why they needed more time. We suffered in 90-100 degree weather and Super could not be bothered to even cal ..Read Full Review

Super did not communicate with us throughout the entire process. Super kept asking for more money but could not explain why they needed more money. It took a month and a half for us to finally get our 1 year old AC fixed. Everytime we called they made up another lie about why it would cost more and why they needed more time. We suffered in 90-100 degree weather and Super could not be bothered to even call and explain what was causing the delays. ..View less

Helpful
Be the first one to find this review helpful
Icon

Jen, Frederick, MD

On Jun 26, 2021

Rating starRating starRating starRating starRating star

Super is the worst and one of the most expensive warranty companies out there. Save your money! I had them for three years and filed two claims recently. Freezer was not staying cold and my food would thaw and refereed ruining a lot of food - super insisted on putting a band aid on it instead of replacing so a few months later same issue. I recently had my water heater replaced and they inflated the cos ..Read Full Review

Super is the worst and one of the most expensive warranty companies out there. Save your money! I had them for three years and filed two claims recently. Freezer was not staying cold and my food would thaw and refereed ruining a lot of food - super insisted on putting a band aid on it instead of replacing so a few months later same issue. I recently had my water heater replaced and they inflated the costs $200, I.e. to install a pan (like literally set on the ground - they cost $25), won’t cover code required items so that’s out of pocket, won’t share a detailed invoice. They also don’t pay the servicers what they say they pay them and pocket the money for themselves I’ve heard this from several servicers that have worked for this warranty company and others in the past. Do yourself a favor and just save up for new appliances - what they charge for yearly service isn’t worth it. ..View less

Helpful
Be the first one to find this review helpful
Icon

Natasha Poylin

On Jun 05, 2021

Rating starRating starRating starRating starRating star

They are the most fraudulent company ever. Tech broke our furnace in November (Chicago weather) and it took them a month to repair. Then broke in Feb, and were told it wasn’t an emergency. We replaced the furnace on our own (while our toilet bowls were frozen). We were told that they wouldn’t reimburse bc we did it on our own. You never got a manager call back. So, adding up our Super costs, ..Read Full Review

They are the most fraudulent company ever. Tech broke our furnace in November (Chicago weather) and it took them a month to repair. Then broke in Feb, and were told it wasn’t an emergency. We replaced the furnace on our own (while our toilet bowls were frozen). We were told that they wouldn’t reimburse bc we did it on our own. You never got a manager call back. So, adding up our Super costs, we paid 4,000 out of pocket for furnace, will pay 2,000 for broken air condition (surprise! The furnace isn’t compatible with furnance) and estimated 400 for co-pays. The -6 weather with no furnace and 90 heat with no air conditioning simply aren’t their concern. Worst company. ..View less

Helpful
Be the first one to find this review helpful
Icon

Timmy w, Katy, TX

On May 12, 2021

Rating starRating starRating starRating starRating star

STAY AWAY! Been using Hello Super for almost two years; at first they were great - covered repairs in a timely manner - no complaints. BUT this past year they are HORRIBLE! Alway finding an excuse not to cover a repair, when they do repair something it takes forever. Your better off saving your money and paying a professional you can trust to repair your home.

Helpful
Be the first one to find this review helpful
Icon

Jeff, Wilmette, IL

On May 05, 2021

Rating starRating starRating starRating starRating star

It seems the company incentivizes its front line people to try and get out of claims via technicalities versus doing the right thing, taking a customer-centric approach and letting reasonableness be the guide to how they operate. We purchased a house that had a garage door that had a broken trolley carriage a month after we moved in. I called Super because we had a warranty. They said pay the $75 deducti ..Read Full Review

It seems the company incentivizes its front line people to try and get out of claims via technicalities versus doing the right thing, taking a customer-centric approach and letting reasonableness be the guide to how they operate. We purchased a house that had a garage door that had a broken trolley carriage a month after we moved in. I called Super because we had a warranty. They said pay the $75 deductible and we'll come out and fix it. After the fact, they said I owed $288 because my warranty was void because my inspection said the sensors on the door weren't working properly and that a professional needed to come out to address them. The sensors were just covered with mud and when we cleaned it, the door operated just fine. Regardless, the sensors had nothing to do with the fix. Voiding my claim on this technicality and telling me to "read the fine print" really leaves a bad taste in my mouth and is disingenuous to me. Further, had I known they would charge this way, I never would have called them in the first place. Lastly, I said I don't agree and they charged my credit card anyway without my authorization. ..View less

Helpful
Be the first one to find this review helpful
Icon

Donna Meshaka, Leesburg, VA

On Apr 23, 2021

Rating starRating starRating starRating starRating star

This is the worst home warranty company ever! We have been a customer for over 5 months and every claim has been a hassle. Their customer service representatives, for the most part, are terrible. The technicians they send are incompetent and then Super asks for a second opinion which takes another two weeks and maybe they will show up. Once, one of the technicians showed up 4 hours late at 7:30 PM. D ..Read Full Review

This is the worst home warranty company ever! We have been a customer for over 5 months and every claim has been a hassle. Their customer service representatives, for the most part, are terrible. The technicians they send are incompetent and then Super asks for a second opinion which takes another two weeks and maybe they will show up. Once, one of the technicians showed up 4 hours late at 7:30 PM. Don't waste your money on this company. They are unreliable, incompetent, don't care about customer satisfaction at all. They say they use technology for a better experience but they don't have a clue what good looks like. I would put ZERO stars if it was an option. ..View less

Helpful
Be the first one to find this review helpful
Icon

Chris Allen, Falls Church, VA

On Mar 29, 2021

Rating starRating starRating starRating starRating star

If you have a choice between using Super or setting your money on fire, set it on fire. We had an issue that persisted through multiple years and contractors with Super regarding our HVAC system. Their contractors would basically tell us the system was trash and didn't work efficiently and would need replaced but Super wouldn't do anything unless it was basically on fire (though thats not covered either) ..Read Full Review

If you have a choice between using Super or setting your money on fire, set it on fire. We had an issue that persisted through multiple years and contractors with Super regarding our HVAC system. Their contractors would basically tell us the system was trash and didn't work efficiently and would need replaced but Super wouldn't do anything unless it was basically on fire (though thats not covered either). They would make band-aid fixes which they said probably would not fix the overall problem. They were correct and finally this year the tech said the blower and heat pump weren't compatible something I feel should have been covered during one of the multiple other visits. This of course is NOT covered by Super! So 3 years of Super, half a dozen or so visits by their tech contractors, and we are finally told the system will never work right AND probably never has and saddled with replacing the system ourselves! Complete garbage! ..View less

Helpful
Be the first one to find this review helpful
Icon

Mike Roper, Aubrey, TX

On Jan 26, 2021

Rating starRating starRating starRating starRating star

My RE agent recommended Super so we went with an enhanced level to cover the appliances and pool at our new to us home. I requested service for an oven that is not working (tech said the mother board is not functioning right) and it took almost 10 days to get the tech here. We are having to turn the breaker off when not using, but we had it on when tech got here. It was working ok, but showed videos ( ..Read Full Review

My RE agent recommended Super so we went with an enhanced level to cover the appliances and pool at our new to us home. I requested service for an oven that is not working (tech said the mother board is not functioning right) and it took almost 10 days to get the tech here. We are having to turn the breaker off when not using, but we had it on when tech got here. It was working ok, but showed videos (3) of what was happening. Tech and super would not fix the issue even though they see the issue. This is the worst quality/service I have ever had from a warranty company. ..View less

Helpful
Be the first one to find this review helpful
Icon

John Banner, Fort Worth, TX

On Dec 11, 2020

Rating starRating starRating starRating starRating star

PLEASE do not waste your money, time & energy w/SUPER. They are more than worthless. Their claims process, customer service & shyster double-talk will only leave you feeling like you were robbed & swindled. Can’t say you were not warned here!

Helpful
2 people found this review helpful
Icon

Azher Tirmizi, Collegeville, PA

On Oct 02, 2020

Rating starRating starRating starRating starRating star

Gone from bad to worst. Claims takes weeks to months to process and then that is up in the air until you keep calling someone to get it resolved

Helpful
1 people found this review helpful

Ready to share your home warranty experience with Super Home Warranty? Click here to write your own review

Super Home Warranty RATINGS

RATINGS
53 Reviews in Total

Customer Service

Rating starRating starRating starRating starRating star

Repair Time

Rating starRating starRating starRating starRating star

Quality of Repair

Rating starRating starRating starRating starRating star

Claims and Settlement

Rating starRating starRating starRating starRating star
https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020