BEST HOME WARRANTY COMPANIES IN colorado springs, colorado

ROSE A ULRICH, Colorado Springs

On Mar 22, 2022

American Home Shield (AHS)

The service, repairs, and replacements have been WELL WORTH the subscription with AHS! The Technicians and Companies contracted thru AHS are experts and are truly professional and friendly on their service calls!

Nancy , Colorado Springs

On Feb 12, 2022

American Home Shield (AHS)

The contractor I worked with was great. I ended up needing an expensive part. American Home Warranty paid for the part and the contractor applied it to the total cost of replacing the furnace. I wanted a new furnace as the one I had was 20 years old and the Contractor, C***** C****** P************ had a great price on a quality Brand with a great ...View Morewarranty. The Contractor made my experience with AHW a great experience View Less

Paul M Isenstadt, Colorado Springs

On Feb 09, 2022

American Home Shield (AHS)

I filed a request for a repair on a Microwave in November. You assigned a company RamneyAppliance Repair to assess the problem. Steven Hayes was the technician. He said it was an inverter. We never hear from your company and I and American Home Shield could not get a response from him. Youthenassigned another company Ultimate Appliance repair who ...View Morestalled around for 2 weeks and then said they didn't work on Microwaves. Finally you assigned ProServ Appliance Scott Boylan who cam out. He was very thorough thought he had identified the problem but when came back the part he had did not resove problem. He immediately contacted your company and you authorized a GE replacement. We are awaiting when this will be available. The original was a Kitchen Aid which if we elect we can purchase above 2,033.36 amount you authorized. It has been frustating your customer service people never give me the number of Appliance Replacement until Scott had them email me. Another issue is you keep billing me off my credit card 100.00 my co-Pay. I paid original but was billed again and your company said they cancelled it but now I get notice of another 100.00 bill. With all your ads this process has not been smooth. I will await notice on GE product. View Less

Mslamason, Colorado Springs

On Jan 21, 2021

American Home Shield (AHS)

I have been without a working refrigerator for over 3 months. AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more o...View Moren hold only to be told someone will be out in 2 weeks. Someone comes out 2 weeks later and then has to order a part and they schedule a follow up for a week to 10 days later. Unfortunately, they simply don't show and we have to call and call again. Most recently we have been told someone will be out in 3 weeks to determine if it is repairable or if it needs replaced. This is unacceptable. We pay for the warranty to have peace of mind. At this point I'd love a piece of cheese. I have medication that requires refrigeration, AHS has been informed of this several times and there is no priority placed on our needs. How can they think it is unacceptable for someone to be with out their refrigerator for 4 months?View Less

Patricia Hopkins, Colorado Springs

On Jan 07, 2021

American Home Shield (AHS)

My last repair for a plumber was great! Typically I get a good contractor. Sometimes, though, AHS has sent horrible contractors. Since I won’t know which contractor is being hired until after they are assigned, I can’t check their reviews or the *** beforehand. I complained to AHS about one of them, and the next time I needed that type ...View Moreof repair, the same contractor was assigned! I called AHS and they switched to a different contractor for me. But the contractor should have been dropped from AHS’s list of companies after several complaints were made about them!View Less

jackie haviland, Colorado Springs

On Jun 27, 2020

American Home Shield (AHS)

I am so great full for my American Home Shield Policy. Always prompt friendly service. I highly recommend this company. I did my homework and reviewed the others. Don’t short change yourself! But American Home Shield. You won’t regret it!

Kallie Quinn, Colorado Springs

On Jan 06, 2020

American Home Shield (AHS)

The online system was easy to use and assigned our repair quickly to a quality contractor!

Christopher Coll, Colorado Springs

On Aug 26, 2019

American Home Shield (AHS)

AHS was quick at replacing the person who did not get the job done. Had to get another company to fix our washer. Great company and they did not charge another 100 dollars because they were fixing the same washer.

dbeck, Colorado Springs

On Jun 12, 2019

American Home Shield (AHS)

We found water damage in the dry wall in the laundry room. Posted and online request for service and the company called very quickly. The person they sent out was professional and quick. Had the leaky joint called in and replaced in a reasonable amount of time. Yes I would recommend this company.

Sherrie, Colorado Springs

On Jun 06, 2019

American Home Shield (AHS)

I’ve had American Home Shield (AHS) since I purchased my home and even though it is not an older home, I still wanted the peace of mind knowing I wouldn’t have to shell out a bunch of money at the last minute to have something either looked at or fixed in my house (been there, done that). I have done my third work order with them and they have ...View Morebeen awesome! Response time is super quick, they provide you with the name of the company they are referring you to and ensure to follow your work order every step of the way until it is complete. My issues were with my washer and dryer this time. I put the work order in around 2 or 3 in the morning and received a phone call first thing that morning from the company contracted out to fix them. Both needed parts; the parts and labor (of course) were covered under my plan. The parts got here quickly, Ramey Service came back out as soon as they were delivered, installed them and checked for any other concerns I may have with either one and made sure I was satisfied before leaving. I’ve never had any trouble with AHS and getting a work order completed in a timely and efficient manner. They also offer discounted services such as furnace check-ups, discounts on appliances, and discounts on air filters! Sure beats buying them in Home Depot (for me at least). So far AHS has definitely saved me more than a couple of bucks! Their customer service from day one has been great as well! Some think having this is a waste of money and some think it’s a pretty good investment. Depends on the individual I guess...for me, having a tight budget already as it is, AHS is perfect for me. Sure, there are service fees but if it is within the same category, you only get charged ONE service fee. My washer and dryer issues were one service fee, not two. My garbage disposal leaking and my guest toilet constantly running, that was also one service fee because they both required only a plumber. I guess I look at it as I pay for my health care every month and do I use it constantly? Not even close, but it’s there as a safety net and yup, I still have a pretty good size co-pay and “patient responsibility” payment after my insurance has paid their portion. I compared it to that mostly when I made my decision to get AHS. They do have a choice of plans or you can even customize your own plan and end up paying less. I certainly think it is worth it to have them and I will continue to have them as my “safety net” :-) out of curiosity I called around myself to different companies to get a quote for them to come look at my washer and dryer and their quotes were ridiculous! Just to come out and “look” one quoted me at $75 alone just to “look”. To take them apart and “assess” them for the issue was going to be another $75! That’s just ridiculous, the first $75 should more than suffice, believe it or not many more companies were the same way. AHS also sends contractors out to your home that have high reviews and are very reputable. I noticed that with my plumber and appliance repair company. Okay, so I’m done babbling lol :-) if you can take the chance and grind out hundreds of dollars to have an appliance fixed/replaced if it breaks down at the last minute, then this isn’t for you. If you’re on a tight budget or just want the peace of mind knowing “if it breaks, I’m covered” then AHS may be the perfect option for you :-) View Less

Anna Contreras, Colorado Springs

On Apr 08, 2019

American Home Shield (AHS)

Our furnace went out at 6am and called for service by 3pm the same day the tech was at our home fixing it. The gentleman was very professional told us what was going on and fix it then and there. Very happy with the work.

Rose Parmelee , Colorado Springs

On Mar 26, 2019

American Home Shield (AHS)

Moved into an older home 5 years ago. Have needed American Home Shield several times and they have delivered each time either repairing or replacing item. Only had an issue with one of their service providers and they have other contractors so I will never need to use him again. Have recommend AHS to several people.

Meredith B Lee, Colorado Springs

On Jul 16, 2018

American Home Shield (AHS)

The process was quick, easy, and the technicial who arrived to repair our dryer was in and out in 30 minutes. Easy and done.

Ron Bereit, Colorado Springs

On Feb 19, 2018

American Home Shield (AHS)

This has been a horrible experience. It Started on New Years Eve a... and we still ate not resolved ... and the Hot Water Heater is still not functioning correctly! Direct Quote on New Years Eve, "As long as you have water it is not en emergency." Company coming for the weekend ... frankly they did not want to be bothered. Appliance repair be he...View Morere twice and still not working. They are quick to take you money but you importance is secondary.View Less

Ron Bereit, Colorado Springs

On Feb 19, 2018

American Home Shield (AHS)

This has been a horrible experience trying ... and the key word is trying ... to get a hot water heater to work. It started New Years Eve and is still not resolved. The key quote; " As long a you have hot water the is not en emergency." Today, February 19th, it is still not working properly ... with no resolution in sight. They are quick to tak...View Moree you money and slow to provide service and resolution.View Less

Premier Real estate Group, Colorado Springs

On Jan 22, 2018

American Home Shield (AHS)

We are a property management company that manages hundreds of rentals. We received a call from one of our tenants on 1/3/2018 that their refrigerator under AHS warranty had stopped working. The same day, we also called AHS since the fridge was under warranty. After being on hold for over 75 minutes, we were not able to get through to AHS. We su...View Morebmitted a work order request online since reaching AHS by phone is virtually impossible. Over the past 3 weeks, AHS has sent 4 different technicians out to the property. Each time, there is no answer or update. Our tenants have now been without a fridge for three weeks due to the inability of AHS to make any progress. They are slow, have terrible customer service, and avoid repairs or replacing the fridge. At this point, there are still no plans to replace the fridge. The warranty is useless. We had our appliance vendor look at the fridge on 1/3/2018, and they would have been able to replace it the same day! AHS does not seem to care about their customers or providing any service. Cases like this are why we do not use warranty companies anymore. They only frustrate and waste time. View Less

Charity Garner, Colorado Springs

On Dec 27, 2017

American Home Shield (AHS)

We have had great repairs and replacements with our warranty from AHS. It does take at least an hour on hold to reach customer service though. It’s a ridiculous wait.

Samantha Guzman, Colorado Springs

On Nov 03, 2017

American Home Shield (AHS)

We used our AHS warranty to have our furnace repaired. I used the website to request the service, and it was very clear and easy to do. Within a hour after submitting my request online, an associate called me to set up an appointment. She was able to get someone out here that same day. The woman I spoke to was kind, professional, and very helpf...View Moreul. The gentleman who came out to service our furnace exhibited all of those same qualities and our furnace was an easy fix. I really appreciate the value in having this home warranty. It really puts our minds at ease because you never know what can go wrong with an older home. Thank you AHS!View Less

Greg Landis, colorado springs

On Jul 02, 2017

American Home Shield (AHS)

I\'ve used them for several years and have had several service calls and repairs done. The contractors usually call me within half an our of posting my service need and have all kept their appointments. This service has saved me a fortune. I\'ve never had to use customer service so I can\'t really rate that

Matthew Drew, Colorado Springs

On Jun 27, 2017

American Home Shield (AHS)

Called today because we\'re selling our house and I needed to cancel our warranty. I WAS HOLDING FOR OVER 20 MINUTES BEFORE SOMEONE ANSWERED THE PHONE!!! This is absolutely ridiculous. If it\'s THIS hard for basic account service, there\'s no way in HELL that I\'m ever going to use this service again. Heaven forbid I actually need to make a ...View Moreclaim! And when someone FINALLY did answer the phone, she was speaking so quickly and monotonously that I could only understand about every third word.?? Absolutely TERRIBLE customer service. View Less