Coverage in New York (NY) major towns:
Review: The one time I used my Home Shield Insurance was for a plumbing issue at my current home. The contracted Plumbing Company - Lil Big Plumbing, was fairly easy to make an appointment with. The serviceman that showed up was on-time, and had the courtesy to call ahead of his arrival. He was very professional, knowledgeable, but more importantly, HONEST-Trustworthy. I will seek his service again in the future if needed. Thank you American Home Shield for seeking partners like them.
Review: The most recent experience I had was making sure that I had hurricane insurance included in my policy. It was a concern because I am new to Hawaii and had never had to deal with hurricanes before. Everyone I spoke with was very helpful and helped me do everything in a timely manner. I am grateful to have experience professionals on my side during this time. Security during times of need
Review: Our experience with AHS during the last six years has been one that has saved us literally thousands of dollars and the headache of dealing with multiple contractors to price the repairs. Each contractor that has been sent out by AHS has been on-time, professional and have fixed the problem the first time around. We highly recommend this service to ALL homeowners!
Review: We have truly enjoyed our experience as members of the American Home Shield (AHS) program. We had to use our AHS warranty on several occassions this past year. The response we recieved after reporting a problem of our covered items proved very expedient and effiecient. We used both methods of contacting i.e. phone and website. The contractors selected for our situations have always displayed professionalism in their craft and timely service. The followup checks from AHS adds a friendly touch that gives us a sense that the program cares about us and the situaution we had experience. They ensured we had complete satisfaction on the service rendered and if they can help then and in the future with any of our warranty issues. We will always have this warranty as long as the outstanding service provided continues. HAVE A GREAT DAY.
Review: Always on time, always resolves my problem. Customer service is exceptional and contractors sent are professional and always leave my home clean and orderly.
Review: My last experience when I called about my washer; a contractor was prompt and the problem was solved as quickly as the part was received. Customer service as excellent; the contractor appearance was very neat and clean.
Review: Our last service call involved our dishwasher & our washing machine. Thankfully, the dishwasher only had a clogged line & the washing machine needed a part replaced. Our service person was very nice, he was respectful of my husband being a veteran & did all he could to keep the price down. All in all a great experience!
Review: They have wonderfull repairmen and they come quickly. I couldn't be more happy with AHS. We have never had a problem with them for three years. Everything has been replaced or repaired without a problem. I can't imagine anyone owning a home not having them. It saves so much money. All our neighbors can't believe the lquality of repairman and work we have received.
Review: The service man was out within 24 hours of our requesting service. When he called he was out in another 20 minutes. Very polite and respectful. Got the job done quickly and made sure to explain what he was doing the whole time.
Review: The customer service team is excellent, always pleasant & willing to help.
I usually contact thr contractor so i can get a good response time. But they come, they sre usually on time & clean up after theirselves.
Review: I had a great experience with American home shield. I had issues with my AC for which I filed a claim, within 24 hours I was able to make an appointment with company designated for my repair. Technician who came for the appointment was well dressed and courteous and was able to fix the problem with my AC. I am very happy with service providers and AHS.
Review: I have been a member of AMS for 20 yrs and can't say enough good things about the company. Whenever I have had a need for their services I have found them to be able to handle my problem in a very timely manner. The contractors they use have responded within a day or two after they were notified and in the case of an emergency the same day. As you can see I am a true fan of AHS and have recommended you to many of my friends.
Review: The service provided corrected our issue with a non-working ice cube maker in the refrigerator. The contractor called to set a service time, and when he was unable to make that time, he called and advised us of the fact that he would be late. Our problem was resolved to our satisfaction, and the contractor was very professional.
Review: This past month there were so many problems which I had to address that I did not answer your survey right away. I had to call for an AC And Heating sometime ago which was solved with your contractor inspecting / the unit and following through with the work he had suggested. .It was a costly job, but less than purchasing a new unit UnfortunatelyI do not have the contractor's name, but he worked for indoor and Outdoor Comfort. Perhaps you can look up his firm's name
Review: My contractor is always on time or within a few minutes. He gives his name and is always courteous and prompt, getting my problem diagnosed and taken care of in the least possible time. Phone calls are always forthcoming as to appointment time and time of arrival. He is always clean and dressed for the job at hand, with name tag and usually a business card. It is a pleasant experience as I am dealing with professionals in the field.
Review: Person on the phone was very prompt, cheerful, friendly and helpful. They were very polite and called before arriving. The person who serviced the unit was friendly, pleasant, and most importantly very knowledgeable and competent.
Review: Have held contract with AHS for over 10 years and find them to be excellent company to work with
Review: I am fairly new to AHS. Recommended from a friend and neighbor an am happy to now be a member. I have already used the service. My refrigerator was on the fritz....called and the service man was here in a timely fashion. He was very clean, respectful and efficient. We had to call him back as the ice maker was not working properly ... same man came back and fixed the problem. It has worked great for a while but now is not working again. Wish it would have happened in the time frame for another call back...probably was within two weeks of the final notice! (murphy's law)
Review: In the past ten years we have owned two houses and we have contracted with American Home Shield for each property. With the major expenses that can occur during home ownership, American Home Shield has definitely paid for itself. The contractors that have entered our home have been timely and professional and our problems have always been resolved quickly and fairly. Having American Home Shield is worth its weight in gold.
Review: Excellent customer service, prompt. The only thing that might need improvement on would be working on the weekends if possible-so if the heat breaks on a Sun. we can still stay in the house with the heat working
While we have you here, We have to ask:
Any chance you want to get on our email list? People love our emails, and
we love people – so we will always respect your inbox. Promise.
Hey, thanks for that. Please check your inbox to confirm your request. We'll talk soon!