BEST HOME WARRANTY COMPANIES IN philadelphia, pennsylvania

Tessa Berry, Philadelphia

On Jul 09, 2020

American Home Shield (AHS)

It took a long time to get a plumber out after I contantacted AHS and stated emergency no water in house. When trying to call back to AHS it was extremely long wait times.

Latif Davis, Philadelphia

On Jun 11, 2020

American Home Shield (AHS)

The technician was very professional and did the job. The issue appeared to be resolved but a few hours later it came back. He did recommend that I install a larger breaker panel which I have been told before.

kevin dixon, Philadelphia

On Apr 30, 2020

American Home Shield (AHS)

I was so glad I had the warranty. The repair team came out assessed the problem and found alternatives to what would have been a costly repair had I used another service. They were knowledgeable, quick, friendly and efficient.

Jacqueline Culbreth, Philadelphia

On Feb 07, 2020

American Home Shield (AHS)

I have no major complaints with AHS, very satisfied with their program and services offered Since purchasing the plan I’ve used it on several appliances. The contractors for the most have been very responsive, punctual, thorough and very friendly.

Linda Chamberlain, Philadelphia

On Jan 19, 2020

American Home Shield (AHS)

I had worries when my toilet started to leak but the AHW Plumber came it and in minutes resolved the problem and no more leaks. I very satisfied with the services and have been using the for three years.

J cox, Philadelphia

On Jan 10, 2020

American Home Shield (AHS)

Professional and customer focused approach. Discussed options helping me to make best solution. Left work area clean. It gives us piece of mind to have reliable service providers that have been vetted.

Jonathan G Barnes, Philadelphia

On Nov 09, 2019

American Home Shield (AHS)

Super responsive and easy. Been a great experience.

Helen Owen , Philadelphia

On Mar 11, 2019

American Home Shield (AHS)

Home Shield found me a technician quickly. It was easy to make an appointment for the next day and the technician arrived early in the window that I was given. He was friendly and professional. He diagnosed the issue in no time and the dishwasher was back in business.

Michael McRae, Philadelphia

On Jan 07, 2019

American Home Shield (AHS)

Though I have had minimal issues with repairs once they have been completed, the time that elapses from the initial service request and completion of the Job has continuously grown over the years, along with the service fee! For the second time in three years AHS has taken over 30 days to properly address and resolve a heating issue in the dead of ...View Morewinter. It is seriously time to look for another provider. Their continuous proclamation of being sorry for the inconvenience does not warm a cold house!!! Expedited service and reasonable compensation for horrific time customer service and ridiculously long resolution is the only sorry customers want to hear!!!!!View Less

Tyrone Medley, Philadelphia

On Dec 27, 2018

American Home Shield (AHS)

I love the fact that the service providers are from legitimate businesses. I say that because I dealt with other warranty companies & people show up getting out of the passenger side of their girlfriends car with a power drill & a flashlight.

Michael Phillips, Philadelphia

On Dec 26, 2018

American Home Shield (AHS)

American Home Shield came through for us on multiple occasions. Fast, efficient and effective service to address our issues. We planned to only retain the plan in the first year of ownership but will be extending our policy for the future.

Rosanna Londero, Philadelphia

On May 05, 2018

American Home Shield (AHS)

I decided to cancel my warranty please stop taking money out I did send you a letter explaining why

Paul Caracciolo, Philadelphia

On Feb 24, 2018

American Home Shield (AHS)

There was a turn around time of over a week for a technician to diagnose why my heater was not working in the middle of winter. The technician then said the reason was the Chimney was clogged, which was not covered by the warranty. He said he could fix it for me out of pocket, but it would cost at least $1,000. Because that sounded insane, I called...View More the highest reviewed AC and Heat technician on Yelp. The technician I found on yelp said it had nothing to do with the chimney, and replaced a part for around $500. The heat has worked all winter long since then. When I asked AHS to reimburse me, they said they would have to send a technician to verify it was indeed working. So they sent one, and he confirmed. They still refused to reimburse me because I used the technician who correctly diagnosed the problem, rather than their incompetent or duplicitous technician. This warranty has been worthless to me. This warranty either employs inept technicians, or is a scam. Don't bother wasting your money.View Less

Dan Thomas, Philadelphia

On Jan 24, 2018

American Home Shield (AHS)

I got a renewal notice in the mail today and I found it funny because after I filed a claim (number 438137252) on December 16th, 2017 to replace a leaking water heater and supply pipe I never heard from your company again. The "vendor" you recommended never called, or showed-up. We called you and the vendor back all day with zero response. After wa...View Moreiting all day we decided to call our own plumber to replace the water heater, which of course we had to pay for out of pocket. I never got a return call from the vendor or even you to inquire about the service. So, after one of the worst customer service experiences my wife and I have ever experienced your response is to send a renewal notice in the mail? I've been a ServiceMaster employee for over 25 years and I can tell you this well below the level of customer service the owner of my company represents or that I expect from the people who report to me. If we treated our customers the way I was treated we would be out of business. The person @ AHS I spoke to informed me, "we don't have a lot of plumbers in your area, so it may take some time". Clearly making YOUR problem, our problem...not a good way to run a business. I'm sure this review will fall on deaf ears, and I will likely never hear back from someone. But if there's one thing I've learned after being in a customer service industry, is that a bad experience has a much bigger impact than a good experience on your business. A customer that has a bad experience is more likely to share it with friends and family...and I will. Including our real estate agent who also happens to be a personal friend and recommended you. She was very curious to hear that we had this experience with your company. View Less

Vrejash Patel, Philadelphia

On Dec 30, 2017

American Home Shield (AHS)

Terrible terrible service from AHS. They apparently used to be a premium service but have fallen apart. I had wait times on the phone in excess of 2 hours and when I finally got a call from a rep it was when my parts came in so conveniently. The rep argued that there is no way the hold times can be more than 1 hour and that I had a fake number....View More Had to fight my way to a refund. The vendors though are really good. They couldn’t fix my microwave but they were great. Don’t expect a comparable replacement either. My microwave is valued at $600 AHS max will give me $380. It’s a joke. I will not be continuing with this company. View Less

Rashiid K Coleman, Philadelphia

On Nov 10, 2017

American Home Shield (AHS)

This is money well spent! I have had years of exceptional service when appliances need repair or something in the house malfunctions. I tell everyone I can about the warranty and advise them to look into it. AHS and their certified service providers are always professional, courteous and excellent.

CLIFFORD WEYRICK, Philadelphia

On Feb 07, 2017

American Home Shield (AHS)

The contractor arrived on time, took care of the problem after a thorough research of the problem. He was very professional and explained in terms we understood. We were very satisfied.

Vetta Stanley, Philadelphia

On Jul 30, 2016

American Home Shield (AHS)

I would first have to say the customer service is excellant. I have been with the AHS for so long and have never had a bad experience. They ensure that they keep you informed on all changes that are going to happen. The best part is that they do a follow up on services.

Darrell Welsh, Philadelphia

On Jul 12, 2016

American Home Shield (AHS)

AHS has always been very helpful and timely. In our last experience the contractor was very slow in completing the work. I would not want to deal with this contractor in the future. Two weeks is too long of a wait for the a/c to be repaired. Overall, we have been pleased with AHS.

mary bakeoven, Philadelphia

On Jun 16, 2016

American Home Shield (AHS)

I had a warranty contract with this company before, and I had 3 service calls in a year. The first was for my central air, just a loose wire no problem, second time my Hot Water Heater went, I was charged $100 for the service call and and additional $285, the third time was for a leaky and broken pipe that was in the same area as the hot water heat...View Moreer was replaced. I was charged $100 plus an additional $250. I realized that between was I was paying monthly and these service fees in was not worth it, so after a hassle for about 3 months and with the help of BBB I was able to cancel. I am a widowed senior citizen, and sometimes need help so I read some reviews and deceided to try this again. I applied for a warranty in May 2016, it was effective June 4,2016. On June 6,2016 My bathroom sink hot water faucet started, I noticed it when I woke up, dripping a steady stream of water, at that time I put in a service call. By evening I had a full stream of hot water flowing, I had my son turn the hot water off under the sink. The service man came out on June 10, He took the faucet handle told me it was broke, he would be back to replace the faucet. As for the hot water he said turn it on and off by the stem. He said he needed the service at that time, I asked him for a receipt and was told,per AHS, he cannot give me a receipt until the job was complete. Now they are refusing to replace the faucet. So now I am left with a faucet that is in pieces and a stem to turn the water on and off.I think these warranty companies are a rip off and I will be going back to the BBBView Less