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Updated on September 13, 2023

2-10 Home Buyers Warranty Reviews 2023

By HomeWarrantyreviews.com Team | Edited By Shashank Ramesh

Headquartered in Aurora, Colorado, 2-10 Home Buyers Warranty has over 40+ years of experience in the home warranty industry. The company has provided protection plans to more than 6 million homeowners across the United States.

2-10 HBW offers three warranty plans: Simply Kitchen, Complete Home, and Pinnacle Home. Customers can customize their warranty plans and include the desired household items from the list of add-ons to create a personalized plan.

This review of the 2-10 Home Buyers Warranty is a result of analyzing hundreds of user reviews and conducting exhaustive research by our editorial team. The review intends to help homeowners get the following information:

Plan, costs, inclusions, and exclusions
Claim process guide
Information related to coverage and coverage caps

2.7/5

3,051 Customer Reviews

Company At A Glance

Years In Business	40
Plan Costs	$25-$60
Waiting Period	30 Days
Coverage Limits	$25,000
Service Fee	$65, $85, $100
Option To Pick Your Own Contractor	No

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Why 2-10 Home Buyers Warranty?

2-10 Home Warranty has reportedly paid 97.5% of its claims
The company is a member of the National Home Service Contract Association (NHSCA)
2-10 Home Warranty offers customizable plans
The home warranty company has covered over 6 million homes in the US

latest 2-10 Home Buyers Warranty reviews

Demetress Williams , GA, Grovetown

The first contractor I had to reach out and he stated he couldn\'t make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn\'t covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and really didn't.
Demetress Williams , GA, Grovetown

The first contractor I had to reach out and he stated he couldn\'t make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn\'t covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and rally didn\'t.
Mark Turcotte , SC, Fort Mill

I dont understand the reviews...I have had 2-10 home buyers warranty since we bought the house almost three years ago. I have had a problem with the old fridge that came with the house and with my gas stove and HVAC system. For the fridge they sent someone the next day. He said it was an older model and that parts (compressor)would take a few weeks to get , obviously couldn\'t wait so they offered me the price of the repairs...570.00. I took it and bought a new fridge ! great ! Gas stove would light but the oven wouldn\'t light up..went online create a service call...next day someone was there and they fixed it ...just had to pay service call 100.00 $ HVAC was not throwing out any cold...created service call online...got a call within a day ...he came out the next day put added gas and bang ! it started air conditioning again. he told me this would have cost me usually 600.00 $...all I paid was the 100.00 service fee.
Dylan Duppin , NC, Wilmington

I had an excellent experience using 2-10 Home Buyers Warranty. I had a number of cosmetic issues that needed to be addressed during the pandemic. 2-10 took note of these issues and assured me they would come as soon as health & safety standards permitted. The gentleman overseeing the work (***** ****) scheduled all the work for the same day, including items that I noticed and reported on short notice. All of the subcontractors showed up on time, and completed the work in a prompt and professional manner. ****** ****** also handled a number of punch list items and even addressed several items that I had overlooked out of a professional courtesy. The 2-10 Warranty team does fantastic work and, while I hope that I do not have to call on them again, I know that they would address the issues with the same standards.
will smith , OH, Dayton

On hold forever, when only needed contact information updated. NO way to email support to address non critical updates/information. Requires deductible to service provider fixing equipment regardless of if the equipment is fixed or not. This seems insane. What\'s the encouragement for the service provider to finish fixing what they started if they already get their money. Otherwise, pretty happy with this warranty. Just think they need to get this email posted in their contact us page. Not everyone wants to sit on hold for minutes/hours to talk to someone. Deduct 1 start for these shortfalls.
Paul , OH, Youngstown

Awful. I turned in a claim for a broken washing machine on August 15th. After 3 service contractor visits with no repair or resolution, I was authorized to order a new washer on September 30th and told it would be 2-4 weeks. It is now December 28th and still no washer. When I call the 800 number, I wait on hold for upwards of 45 minutes to an hour and no one can advise me when I am getting my new washer. I have been a 2-10 customer for 8 years and cannot believe the lack of customer service. I will not be renewing my warranty plan.

HomeWarrantyReviews.com

2.7/5 (3,051)

Trustpilot

2.8/5 (5)

Consumer Affairs

1.1/5 (40)

Yelp

1/5 (1,261)

Site Jabber

1/5 (3)

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Pros & cons of 2-10 Home Buyers Warranty

Pros

Offered 24/7 emergency services
Has over 40+ years of experience in the industry
Affordable plan pricing

Cons

No choice of contractor in a non-emergency situation

2-10 Home Buyers Warranty Covered States

2-10 Home Buyers Warranty offers services in 44 states, excluding Alaska, Hawaii, New Hampshire, Oklahoma, Wisconsin and Wyoming.

2-10 Home Buyers Warranty Plans & Coverage

2-10 Home Buyers Warranty has multiple offerings for different customer categories. Homeowners have three 2-10 Home Warranty plans to choose from: Simply Kitchen, Complete Home, and Pinnacle Home.

They even offer buyer and seller coverage for parties involved in real estate transactions and structural warranties for builders.

The Simply Kitchen plan protects kitchen appliances, while Complete Home offers plans for major appliances and systems in your home. The Pinnacle Home is the most comprehensive plan and includes all the household items from the other two plans and some additional items.

They offer buyer and seller coverage for parties involved in real estate transactions and structural warranties for builders. This warranty provider also gives the option to personalize plan coverage.

Simply Kitchen– As the name suggests, the Simply Kitchen Plan only protects your kitchen appliances.
Complete Home– The Complete Home Plan offers coverage for your home’s major appliances and systems.
Pinnacle Home– The Pinnacle Home Plan covers major appliances and systems and includes additional coverage options with its standard coverage.

2-10 Home Buyer’s Warranty coverage is shown as follows:

Plans	Simply Kitchen	Complete Home	Pinnacle Home
Built-In Microwave	✓	✓	✓
Dishwasher	✓	✓	✓
Range/Oven/Cooktop	✓	✓	✓
Refrigerator (With Ice Maker/Crusher)	✓	✓	✓
Air Conditioner And Heat Pump		✓	✓
Heating System		✓	✓
Thermostats		✓	✓
Garbage Disposal		✓	✓
Plumbing		✓	✓
Water Heater		✓	✓
Toilets		✓	✓
Sump Pump		✓	✓
Electrical System		✓	✓
Doorbell		✓	✓
Attic & Bathroom Exhaust Fans		✓	✓
Supreme			✓

Optional Coverage:

Supreme
Luxury Package
Washer & Dryer
Plumbing & Electrical
Hvac Surplus
Garage Door Opener
Roof Leak
Additional Refrigeration
Extended Pipe Leak
Service Fee Options
Pool/Spa Equipment
Pre-Season Hvac Tuneup
Well Pump
Septic System
Water Softener

Note: 2-10 Home Warranty has an aggregate limit of $25,000 for covered systems and appliances. Additionally, each system and appliance has specific coverage, which you can find in the company’s brochure.

The 2-10 Supreme Protection option enhances your plan in terms of dollar limits and extends coverage to more components of a covered item. It also covers haul-away/disposal fees and crane costs. You should note that the Supreme option is specific to the purchased plan and does not cover items not part of your plan.

2-10 Home Warranty Exclusions

2-10 Home Buyers Warranty does not extend coverage to all parts of a covered item. For example, energy management systems, glycol systems, oil systems, and more are not covered under heating systems.

The company states that all covered items must be in good working order as of the effective date of coverage. However, any unknown pre-existing conditions not identified by a simple mechanical test or visual inspection are covered.

They do not cover home items that fail due to wilful or involuntary abuse, misuse, neglect, home movement, electrical surges, fire, etc. Coverage is also not offered to devices that malfunction due to improper design, improper installation, manufacturer defects, or any problems arising from modifications or alterations.

The 2-10 HBW contracts have a Force Majeure clause. This clause means that any delay in service or failure to perform service due to situations outside their control is outside the scope of their liability.

For example, in situations where a service delay or services cannot be performed because of shortage or delay in obtaining parts, transportation stoppages, extreme weather conditions, acts of God, epidemics, etc., the service provider is not to be held responsible.

2-10 Home Warranty Cost

The Simply Kitchen covers all major appliances and it starts from $17 per month ($204 annually).

On the other hand, the Complete Home Plan provides more comprehensive coverage and includes home systems at $46 per month ($552 annually).

Lastly, The Pinnacle Home, the company’s most exhaustive plan, costs $60 monthly ($720 yearly).

The cost of the Simply Kitchen plan can be considered affordable for an entry-level plan. Complete Home Plan and Pinnacle Home plans are also competitively priced at $46 and $60 monthly.

The 2-10 HBW has three deductible options: $65, $85, and $100.

Here is a breakdown of the monthly and annual premiums:

Deductible Options	Simple Kitchen Plan	Complete Home Plan	Pinnacle Home Plan
$100	$17	$46	$60
$85	$20	$49	$63
$65	$26	$55	$69

Note: These prices are sourced for homeowners in Houston, Texas and may vary according to the state.

“Even If” Service Fee Guarantee

This service guarantee is designed to offer more protection to 2-10 HBW customers. If 2-10 HBW finds that the requested item is not eligible for coverage, they’ll refund the service fee at your request. Also, if a serviced item breaks down again within the coverage period, you will not be charged a service fee for the same item.

2-10 Home Warranty Discounts

The company also hands out a $50 gift card when people referred by you purchase a 2-10 Home Buyers Warranty.

Trustworthiness & Customer Service

2-10 Home Buyers Warranty is rated poorly on different customer review platforms. On HomeWarrantyReviews.com they have received a rating of 2.5 stars from nearly 3000 reviews.

The main problems highlighted by the homeowners include issues with customer service and waiting time. Most complaints mention that it is difficult to get to the representative and waiting time can go up to 2 hours.

2-10 HBW has received a rating of below 2 stars on BBB, Trustpilot, and Yelp, which shows the customer’s dissatisfaction with the services. Issues faced by the customers are generally the same and revolve around the company’s poor service.

2-10 Home Buyers Warranty is an experienced company with the potential to offer good services to its customers. Also, the recent reviews show that the company is taking the complaints seriously and trying to offer the best services to the customers.

Claims Filing Process For 2-10 Home Buyers Warranty

The claims process for Home Warranty 2-10 is quite simple, and you can easily apply for a service request any time you need a repair. As service is available 24/7, you can place a service request anytime to schedule a visit from the service contractor to diagnose the problem.

You can file your claim online by following the below-mentioned steps:

You can log in to the Homeowner Portal and select the eligible repair for an appliance or system
Enter information about the brand and model, and answer a series of questions
The closest authorized service contractor will be selected to service your claim
After placing your service request, you can log in anytime to check the status of the claim
The contractor will diagnose the problem and report it to the company
2-10 Home Buyers Warranty company will then check if the item is covered, assess the problem, and determine the most plausible course of action – repair, replacement, or reimbursement.

Tip: A home inspection will increase your chances of getting your claim approved.

2-10 HBW hires independent service contractors for diagnosis and repair work. Their response time is 48 hours, typically during working hours, from Monday to Friday. In an emergency, the company will try to arrange the contractor’s visit within 24 hours.

You’ll have to pay any overtime or additional fees if you ask a contractor to work outside regular business hours in a non-emergency situation.

You can also use the homeowner’s portal for other available features. You can find your property information, coverage details, and the eligibility to add extra coverage to your warranty plan for up to 30 days after enrollment with your online account.

How To Buy A Home Warranty From 2-10 Home Buyers?

Buying a home warranty from 2-10 Home Buyers Warranty is simple. All you need to do is to call their new home membership team at 877.777.1344 and get the plan. However, you even get the option to apply for their plans online by going through their website.

Purchasing the right home warranty plan can become complicated and tricky if you invest in it for the first time. If you have any doubts, you can check the home warranty ratings and even read our comprehensive guide to learn how to purchase a home warranty.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart..
Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On 2-10 Home Warranty

The HomeWarrantyReviews.com’s editorial team sums up that the 2-10 Home Buyers Warranty is a good choice for people looking for customized coverage. Along with the freedom to choose your coverage, the company also offers the flexibility to choose your deductible.

2-10 Home Buyers Warranty suits people looking for comprehensive plans. But, before settling down, you should go through their sample contract for a better understanding.

Final Words

The 2-10 Home Warranty can be a worthwhile investment, but we recommend that homeowners read 2-10 home warranty pros and cons of the service agreement before getting a quote. We recommend homeowners check the BBB, Google, and Yelp reviews along with the reviews on our platform to clarify the services offered.

Quick Details About The Company

Founder	Mark Lewis
Year Of Establishment	1980
CEO	Scott Cromie
Address	13900 E Harvard Ave, Aurora, CO 80014, US
Type Of Company	Private

Why Should You Trust HomeWarrantyReviews?

We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
More than 80+ companies are listed with us
We have over 100,000 genuine & verified customer reviews
We use a two-step verification process to maintain the authenticities of reviews
We have a unique Complaint Resolution Program

FAQ’s

What Is A 2-10 Home Warranty?

2-10 Home Warranty is a well-known home warranty company. They have coverage plans for major appliances and systems such as heating, air conditioning, plumbing, electrical, dishwashers, water heaters, stoves, ovens, and garage door openers.

How Does 2-10 Home Buyers Warranty Work?

The 2 -10 home warranty works as a 5-step process. First, purchase coverage that suits your needs and carefully read your service agreement. Next, register to create an account in the homeowner portal.

For service, submit a request through the registered portal. The company will dispatch a contractor who will fix your appliance or system. Lastly, provide your valuable service feedback to the company.

How Long Does A 2-10 Home Warranty Last?

A 2-10 home warranty lasts a year and can be renewed at the end of every term.

What Does Seller Coverage Include?

2-10’s Seller coverage includes replacement and repair costs of electrical, plumbing, heating, and cooling systems, refrigerator with ice maker, oven, dishwasher, and more under seller coverage.

Check a sample service agreement for detailed coverage information.

Does 2-10 Home Buyers Warranty Have Any Waiting Period?

2-10 Home Buyers Warranty does not require a waiting period for seller coverage, starting upon enrollment. For lease-option homes, coverage begins when the payment is received. Coverage for homeowner plans may take up to 30 days from the date of purchase to become effective.

How Much Does A 2-10 Home Warranty Cost?

The monthly cost for 2-10 Home Warranty plans start at $17 for systems and appliances coverage and increase based on the comprehensiveness of the plan. An additional service call fee in the range of $65 to $100 must be paid by the homeowners to the service technicians.

What Is A Structural Warranty?

A structural warranty offers proven protection for the distribution system, load-bearing structural components, and the home’s workmanship. The 2 -10 Home Buyers structural warranty offers insurance-backed, third-party protection. Under the structural warranty, items such as roof covering, cabinets, fireplace, waste piping, foundation, and footing systems are covered.

Does 2-10 Home Buyers Warranty Pay For Replacements?

Yes, the company, in addition to covering expensive appliance and system repairs, also pays for new replacements. If a covered item is not salvageable by repair, 2-10 HBW can find a replacement for you. You can skip this process by buying a replacement and submitting its receipt to the company for a $100 reimbursement.

Will 2-10 Home Buyers Warranty Replace My HVAC?

2-10 home buyers warranty offers heating and cooling systems coverage, including HVAC equipment placed outside your home. Under the HVAC surplus option, if the system or parts fall into disrepair, 2-10 will replace the entire HVAC unit to ensure operational efficiency.

How Do I Cancel My 2-10 Home Buyers Warranty?

If you do not want to renew your 2-10 home warranty or want to cancel your agreement mid-coverage, place a call at (800)776-4296. You may have to pay a processing fee for the cancellation. The 2-10 Home Warranty contact number is available 24/7 for all your concerns.

Which Home Warranty Offers The Lowest Service Fee?

Select Home Warranty is one of the home warranty companies that offers the lowest service fee of $60.

Apart from that, even Choice Home Warranty, American Home Shield, and Liberty Home Guard are some options worthy of consideration.

Is An Extended Warranty Worth It?

Yes, an extended warranty is worth it and offers peace of mind to homeowners. It is one of the investments that can offer significant protection against repairs or replacements of home appliances and systems.

Do We Get Money Back If We Cancel An Extended Warranty?

Yes, you can get your money back if you cancel an extended warranty, however, some companies deduct a certain amount after a period of time. So, ensure to read the terms and conditions beforehand to make sure everything is clear.