2-10 Home Buyers Warranty Review (2023)
2-10 Home Buyers Warranty (2-10 HBW) is one of the oldest organizations with 40+ years of experience in the home warranty industry. They are headquartered in Aurora, Colorado. They offer home warranties for homeowners and realtors, and structural warranties to builders, and homeowners insurance as well.
The company covers critical home systems and appliances at reasonable prices. They offer exclusive benefits and special programs for customers, like the replacement offer and the discount program for appliances. The company claims to have brought peace of mind to more than 6 million owners of pre-owned and new homes. Check out our 2 10 Home Buyer Warranty review to learn about their plans, prices, coverage, and more.
Premium
$399-$549
Deductible
$85
Coverage Limits
N/A
BBB Rating
B+
Active States
44
Complaint Resolution Program
Yes
$399
Estimated Appliance Coverage$399
Estimated System Coverage44
No. Of Active StatesYes
Complaint Resolution ProgramWhy 2-10 Home Buyers Warranty?
- 40+ years of industry experience
- Member of the National Home Service Contract Association (NHSCA)
- Plans start as low as $19 per month
- Paid 97.5% of their claims
- Member of the National Association for Home Builders
2-10 Home Warranty Plans & Coverage
2-10 Home Buyers Warranty has multiple offerings for different customer categories. There are three home warranty plans for homeowners. They offer buyer and seller coverage for parties involved in real estate transactions, and structural warranties for builders. This warranty provider also gives the option to personalize plan coverage.
1. Homeowner Plans
- Simply Kitchen- The Simply Kitchen Plan, as the name suggests, only protects your kitchen’s appliances.
- Complete Home- The Complete Home Plan offers coverage for the major appliances and systems in your home.
- Pinnacle Home- The Pinnacle Home Plan covers major appliances and systems, and also includes the Supreme coverage option with its standard coverage.
- Optional Coverage- 2-10 Home Buyers Warranty provides coverage for extra items that are otherwise not a part of any plan. These additional options include enhanced coverage and other items.
2. Real Estate Plans
- Seller Coverage- 2-10 HBW Seller coverage is provided free of charge for situations and places, applicable by law. Major home systems and appliances are covered in this plan. However, coverage for A/C and heat pump costs money. The coverage starts immediately and lasts for 180 days, or until the close of the sale, or if the listing is canceled.
- Buyer Coverage- Buyer coverage includes home appliances and systems. This plan's coverage lasts for one year and can be renewed by the homeowner at the end of the coverage term.
3. Structural Warranty
Structural warranties are agreements between builders and homeowners. A structural warranty details coverage for distribution systems, workmanship, and any structural elements of home construction. It also outlines performance guidelines. 2-10 HBW provides a full suite of warranties to cover any structural defects.
2-10 Home Buyer’s Warranty coverage is shown as follows:
| Simply Kitchen | Complete Home | Pinnacle Home |
|---|---|---|
| Built-in Microwave | Built-in Microwave | Built-in Microwave |
| Dishwasher | Dishwasher | Dishwasher |
| Range/Oven/Cooktop | Range/Oven/Cooktop | Range/Oven/Cooktop |
| Refrigerator (with Ice Maker/Crusher) | Refrigerator (with Ice Maker/Crusher) | Refrigerator (with Ice Maker/Crusher) |
| Air Conditioner and Heat Pump | Air Conditioner and Heat Pump | |
| Heating System | Heating System | |
| Thermostats | Thermostats | |
| Garbage Disposal | Garbage Disposal | |
| Plumbing | Plumbing | |
| Water Heater | Water Heater | |
| Toilets | Toilets | |
| Sump Pump | Sump Pump | |
| Electrical System | Electrical | |
| Doorbell | Doorbell | |
| Attic & Bathroom Exhaust Fans | Attic & Bathroom Exhaust Fans | |
| Supreme* |
The 2-10 Supreme Protection option enhances your plan in terms of dollar limits and extends coverage to more components of a covered item. It also covers haul away/disposal fees and crane costs. You should note that the Supreme option is specific to the purchased plan and does not cover items that are not a part of your plan.
Optional coverage is available for the following -
- Supreme
- Luxury Package
- Washer & Dryere
- Plumbing & Electrical
- HVAC Surplus
- Garage Door Opener
- Roof Leak
- Additional Refrigeration
- Extended Pipe Leak
- Service Fee Options
- Pool/Spa Equipment
- Pre-season HVAC tuneup
- Well Pump
- Septic System
- Water Softener
2-10 Home Warranty Costs
The cost of the Simply Kitchen Plan is $19 per month or $264 per year, the Complete Home Plan comes at $51 per month or $612 per year, and the Pinnacle Home Plan costs $60 per month or $720 per year. The prices of 2-10 HBW plans and optional coverage vary by state.
Service Fees
The 2-10 HBW service fee is priced at $85 per visit. There are two other deductible options available - the Service Buy Down Fee is $65 and the Service Fee Save Up is $100. If you choose the Service Buy Down Fee, you will have to pay an extra $6 for a monthly plan and $72 for a yearly plan during checkout. Choosing the Save Up option saves you $3 on the monthly plan and $36 dollars on the yearly plan.
“Even If” Service Fee Guarantee
This service guarantee is designed to offer more protection to 2-10 HBW customers. If 2-10 HBW finds that the requested item is not eligible for coverage, they’ll refund the service fee at your request. Also, in the event that a serviced item breaks down again within the coverage period, you will not be charged a service fee for the same item.
2-10 HBW Exclusive Appliance Benefits
2-10 HBW offers its customers the following exclusive benefits -
Appliance Discount Program- 2-10 HBW customers can get exclusive discounts of up to 65% off GE and Whirlpool appliances.
Appliance Color Match- If or when a covered item is not deemed repairable, 2-10 home buyers warranty will replace the item. The Appliance Color Match program will ensure, where possible, that the eligible replacement is the same as the existing appliance's color. The first preference is issued to functionality and then color.
Appliance Replacement Offer- When you file a claim for a service request, you have the option to select a service request or choose the Appliance Replacement Offer. If you choose the replacement option, a service contractor will not be sent to your home, and you can avoid paying the trade call fee.
You can replace the broken appliance with a new one, and submit your receipt to the 2-10 company for a $100 reimbursement.
2-10 Home Warranty Claims & Customer Service
The claims process for 2-10 Home Buyers Warranty is quite simple, and you can easily apply for a service request any time you need a repair. As service is available 24/7, you can place a service request at any time to schedule a visit from the service contractor to diagnose the problem. You can file your claim online by logging in to your 2-10 HBW account or by calling customer service.
- You can log in to the Homeowner Portal and select the eligible repair for an appliance or system
- Enter information about the brand and model, and answer a series of questions
- The closest authorized service contractor will be selected to service your claim
- After placing your service request, you can log in anytime to check the status of the claim
- The contractor will diagnose the problem and report it to the company
- 2-10 Home Buyers Warranty company will then check the item is covered, assess the problem, and determine the most plausible course of action - repair, replacement, or reimbursement
Tip: Getting a home inspection done will increase your chances of having your claim approved.
2-10 HBW hires independent service contractors for diagnosis and repair work. Their response time is 48 hours, typically during working hours, of Monday to Friday. In case of an emergency, the company will try to arrange the contractor's visit within 24 hours. You'll end up having to pay any overtime or additional fees, if you ask a contractor to work outside of regular business hours, in a non-emergency situation.
You can also use the homeowner's portal to look for other available features. You can find your property information, coverage details, and the eligibility to add extra coverage to your warranty plan for up to 30 days after enrollment with your online account.
You can speak to the customer representative by calling at 2-10 home warranty’s phone number - 800.775.4736. The representatives will address your concerns about a service request or its status. 2-10 HBW has different contact numbers for plan purchase, renewal, real estate plans, and builder plans.
2-10 Home Buyers Warranty States Availability
2-10 Home Buyers Warranty Plan Exceptions
All home warranty companies have specific coverage limits and exclusions as a part of their contract. Similarly, 2-10 Home Buyers Warranty does not extend coverage to all parts of a covered item. For example, energy management systems, glycol systems, oil systems, and more are not covered under heating systems. The company states that all covered items must be in good working order as of the effective date of coverage. However, any unknown pre-existing conditions that were not identified by a simple mechanical test or visual inspection are covered.
2 10 Home Warranty provides repair and replacement services to covered items that break down due to normal wear and tear. They do not cover items that fail due to wilful or involuntary abuse, misuse, neglect, home movement, electrical surges, fire, etc. Coverage is also not offered to devices that malfunction due to improper design, improper installation, manufacturer's defects, or any problems arising out of modifications or alterations.
The 2-10 HBW contracts have a Force Majeure clause. This means that any delay in service or failure to perform service, due to situations outside of their control, is outside the scope of their liability. For example, in situations where a delay in service or where services cannot be performed because of shortage or delay in obtaining parts, transportation stoppages, extreme weather conditions, acts of God, epidemics, etc., the service provider is not to be held responsible.
2-10 Home Warranty states that its coverage is secondary to any manufacturer's warranty or insurance policy. The presence of any such coverage may result in a delay as they wait for the primary policy to take effect.
The predetermined dollar limit for all covered items under the 2 10 Home Warranty claim is $25,000. Any additional costs pertaining to an item's excluded components, or any amount exceeding the set dollar limit, and other charges are at your expense, unless otherwise stated in your agreement. Go through the 2-10 Home Warranty sample contract to understand coverage exceptions.
Is 2-10 Home warranty any good?
2-10 Home Buyers Warranty offers comprehensive and affordable coverage plans. They have a diverse selection of structural warranties, making them ideal for builders. They provide a lucrative offer to real estate agents in the form of complimentary Seller and comprehensive Buyer coverage. Homeowner plans, along with optional coverage, ensure complete protection of your home.
However, 2 10 Home Warranty reviews consist of many customer complaints on BBB and other review sites, including our own, in recent years. Most of these reviews discuss claims processing issues, but 2-10 manages to address and resolve these complaints swiftly. If you are still unsure about the services of this company, take a look at our top 10 home warranty companies.
2-10 Home Buyers Warranty FAQs
What is a 2-10 home warranty?
2-10 Home Warranty is a well-known home warranty company. They have coverage plans for the major appliances and systems such as heating and air conditioning system, plumbing, and electrical system, dishwashers, water heaters, stoves, ovens, and garage door openers.
The company operates in over 42 states in the USA and serves real estate agents, homeowners, and builders.
How Does 2-10 Home Buyers Warranty Work?
The 2 -10 home warranty works as a 5-step process. First, purchase coverage that suits your needs and carefully read your service agreement. Next, register to create an account in the homeowner portal. For service, submit a request through the registered portal. The company will dispatch a contractor who will fix your appliance or system. Lastly, provide your valuable service feedback to the company.
How long does a 2-10 home warranty last?
A 2-10 home warranty lasts for a year and can be renewed at the end of every term.
What does seller coverage include?
2-10’s Seller coverage includes replacement and repair costs of electrical, plumbing, and heating and cooling systems, refrigerator with ice maker, oven, dishwasher, and more under seller coverage.
Check a sample service agreement for detailed coverage information.
Does 2-10 HBW have any waiting period?
2-10 HBW does not require a waiting period for seller's coverage, which starts upon enrollment, and at closing for buyers. For lease-option homes, coverage begins when the payment is received. Coverage for homeowner plans may take up to 30 days from the date of purchase to become effective.
How much does a 2-10 home warranty cost?
The monthly cost for 2-10 Home Warranty Plans start at $19 for systems and appliances coverage and increase based on the comprehensiveness of the plan. The cost may vary with the plan you choose while the service call fee ranges between $65 to $100. This fee is paid to the service technician who visits your home to repair the covered item.
What is a structural warranty?
A structural warranty offers proven protection for the distribution system, load-bearing structural components, and the home's workmanship. The 2 -10 Home Buyers structural warranty offers insurance-backed, third-party protection. Under the structural warranty, items such as roof covering, cabinets, fireplace, waste piping, foundation and footing systems, etc., are covered.
Does 2-10 Home Buyers Warranty pay for replacements?
Yes, the company, in addition to covering expensive appliance and system repairs, also pays for new replacements. If a covered item is not salvageable by repair, 2-10 HBW can find a replacement for you. You can also choose to skip this process by buying a replacement and submitting its receipt to the company for a $100 reimbursement.
Will 2-10 Home Buyers Warranty replace my HVAC?
2-10 home buyers warranty offers coverage for the heating and cooling systems of your home. HVAC equipment outside your home is also covered. Under the HVAC surplus option, if the system or any of its parts fall into disrepair, 2-10 will replace the entire HVAC unit to ensure operational efficiency.
How do I cancel my 2-10 Home Buyers Warranty?
If you do not want to renew your 2-10 home warranty or want to cancel your agreement mid-coverage, place a call to (800)776-4296. You may have to pay a processing fee for the cancellation. The 2 10 Home Warranty contact number is available 24/7 for all your concerns.
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2-10 Home Buyers Warranty Reviews
Frankie Ritchie, Yorba Linda, CA
On Apr 24, 2023
1 month still no resolution. Thinking of canceling warranty all together. Have not had a working appliance in a month. Contractor said it was fixed only to turn it on and have smoke come out of it.
HelpfulDonald R Wilson, Perrysburg, OH
On Jan 03, 2023
Called numerous times waiting 1-2 hours on each call to speak with someone attempting to get a built in oven installed that they say the work order was escalated. Beware!!!
Helpfulmike wolf, Longmont, CO
On Dec 17, 2022
Don’t waste your time or or money. my water heater went out and I called the company to 10 warranty. They sent out a tech to look at it, the tech said he can replace it, but could not do it for a couple of weeks. I called to check in and they said they would send somebody else out, but it did not happen. I called them again and asked if I can just hire a plumber to install a new one, they said that ..Read Full Review
Don’t waste your time or or money. my water heater went out and I called the company to 10 warranty. They sent out a tech to look at it, the tech said he can replace it, but could not do it for a couple of weeks. I called to check in and they said they would send somebody else out, but it did not happen. I called them again and asked if I can just hire a plumber to install a new one, they said that was fine and to send in the bill, having five people live in my house I had to have a water heater. It cost over $3000 to install a new water heater which I paid. I sent the bill to 210 and they stated that they would only reimburse $1200. This has been over five months and I still have not even received the $1200, and they still charge me for the inspection $150. Talk about disappointing, this company just take your money and runs. ..View less
HelpfulOn Dec 20, 2022
Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. We have passed this on to our claims team and they will be giving you a call to help get this resolved.
Viktor, Auburn, WA
On Nov 02, 2022
Rip off, run away. Seller bought this "warranty" for our new home stating that it will give us peace of mind. that 2-10 will cover 1 year builders warranty and so on. when it came time for warranty 2-10 department told me in conversation and email that they will not do anything if builder don't do it. builder should be covering any issues. if builder is not around or not responding they will no ..Read Full Review
Rip off, run away. Seller bought this "warranty" for our new home stating that it will give us peace of mind. that 2-10 will cover 1 year builders warranty and so on. when it came time for warranty 2-10 department told me in conversation and email that they will not do anything if builder don't do it. builder should be covering any issues. if builder is not around or not responding they will not do anything and i'm free to hire an attorney but they are in other state so it will cost arm and leg .... ..View less
HelpfulStar Smith, Columbus, GA
On Apr 19, 2022
I am in the process of selling my home. I have had 2-10 for five years and very, very rarely had anything that met my contract that they would fix. The first call was in March of this year when I was preparing the home. I had to get the house up for sale but 2-10 kept giving me the run-around and then set my claim up with a plumbing company who could not come out for two weeks. I wound up just hirin ..Read Full Review
I am in the process of selling my home. I have had 2-10 for five years and very, very rarely had anything that met my contract that they would fix. The first call was in March of this year when I was preparing the home. I had to get the house up for sale but 2-10 kept giving me the run-around and then set my claim up with a plumbing company who could not come out for two weeks. I wound up just hiring a plumber. Fast forward after inspection I had five listed items for a plumber to repair. I called 2-10 but wound up being on hold for thirty minutes. The lady finally answers but obviously had trouble typing because each task took her five minutes to type. She even asked where the hall bathroom toilet was! Hmmm, maybe in the hall bathroom? I did receive a call later in the day from the plumber and an appointment was made for the next day. Mind you each of the five tasks was going to cost me $75. The next day, I received a call from the plumber who tells me he had someone call out sick and now it would be over a week before anyone could come out. I called 2-10 and was told that was the only plumbing service they had in all of Columbus, GA but I could do 'out-of-network' for 200 per task! Plus, I would have to call another number and file an 'out of network claim'. I pay 100 a month and have not had but maybe three claims covered in five years. Even with those, I have to pay 75 for each service charge. They come up with every excuse not to accept a claim and have the worst customer service. Please do not go with this company unless you like throwing away your money. ..View less
HelpfulStar Smith, Columbus, GA
On Apr 19, 2022
I am in the process of selling my home. I have had 2-10 for five years and very, very rarely had anything that met my contract that they would fix. The first call was in March of this year when I was preparing the home. I had to get the house up for sale but 2-10 kept giving me the run-around and then set my claim up with a plumbing company who could not come out for two weeks. I wound up just hirin ..Read Full Review
I am in the process of selling my home. I have had 2-10 for five years and very, very rarely had anything that met my contract that they would fix. The first call was in March of this year when I was preparing the home. I had to get the house up for sale but 2-10 kept giving me the run-around and then set my claim up with a plumbing company who could not come out for two weeks. I wound up just hiring a plumber. Fast forward after inspection I had five listed items for a plumber to repair. I called 2-10 but wound up being on hold for thirty minutes. The lady finally answers but obviously had trouble typing because each task took her five minutes to type. She even asked where the hall bathroom toilet was! Hmmm, maybe in the hall bathroom? I did receive a call later in the day from the plumber and an appointment was made for the next day. Mind you each of the five tasks was going to cost me $75. The next day, I received a call from the plumber who tells me he had someone call out sick and now it would be over a week before anyone could come out. I called 2-10 and was told that was the only plumbing service they had in all of Columbus, GA but I could do 'out-of-network' for 200 per task! Plus, I would have to call another number and file an 'out of network claim'. I pay 100 a month and have not had but maybe three claims covered in five years. Even with those, I have to pay 75 for each service charge. They come up with every excuse not to accept a claim and have the worst customer service. Please do not go with this company unless you like throwing away your money. ..View less
HelpfulOn Aug 16, 2022
Hi , we're sorry to hear how you feel but we appreciate your feedback. What you described is not the experience we aim to provide. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jeff Amlong, Eatonton, GA
On Apr 11, 2022
RUN FAST RUN FAR Up until a year ago this was a good company. Hung us out to dry, fridge had issues in November 2021, they could not get parts so they stopped communicating. We called for 2 months always promised updates, heard nothing from them, Gave up this month. One of the women who answers the phone is the rudest person on earth.
HelpfulOn Aug 16, 2022
Hi , we're sorry to hear how you feel but we appreciate your feedback. What you described is not the experience we aim to provide. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
andrew tadros, Netcong, NJ
On Mar 17, 2022
If there is zero stars I would have rated them. Worst company by far, wrong information was given to me which made me loss a lot of money and once they got caught they stopped responding to me
HelpfulOn Apr 22, 2022
Hi Andrew, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Katherine Banko, Weaverville, NC
On Jan 21, 2022
This home warranty is a complete scam. Since day one moving into our new home (over 6 months ago) we’ve had issues with our refrigerator. 2-10 has charged us two separate $100 service fees, and the conclusion was that the part they need to repair the fridge is discontinued. They told us they’d give us $50 and we can “go hunt down the part ourselves” somehow even though it’s ..Read Full Review
This home warranty is a complete scam. Since day one moving into our new home (over 6 months ago) we’ve had issues with our refrigerator. 2-10 has charged us two separate $100 service fees, and the conclusion was that the part they need to repair the fridge is discontinued. They told us they’d give us $50 and we can “go hunt down the part ourselves” somehow even though it’s literally not in existence anymore. Hilarious. The appliance is 100% covered by our contract if it can’t be prepared due to failure from normal wear & tear. They are flat out denying us any replacement, which is absolutely insane. Save your money for a reputable home warranty company, if they even exist. ..View less
HelpfulKatherine Banko, Webster, NC
On Jan 21, 2022
This company is an absolute joke. We used 2-10 home buyers for our home purchase. Since day one of move in we’ve had issues with the refrigerator. It is 100% covered by our warranty. 2-10 charged us two separate $100 service fees only to say that the part that they need is discontinued so there’s nothing they can do. They will give us $50 if we can “hunt down the part ourselves” w ..Read Full Review
This company is an absolute joke. We used 2-10 home buyers for our home purchase. Since day one of move in we’ve had issues with the refrigerator. It is 100% covered by our warranty. 2-10 charged us two separate $100 service fees only to say that the part that they need is discontinued so there’s nothing they can do. They will give us $50 if we can “hunt down the part ourselves” which was hilarious. It is very clear in our contract that the fridge should be covered if it breaks down and replaced. The damage is from wear & tear and the fridge does not function without this part. They are literally flat out denying us what is in the contract. We plan to get a lawyer involved if they do t resolve this issue. ..View less
HelpfulOn Jan 24, 2022
Hi Katherine, we're sorry to hear about the issues you've experienced. What you've described is not the service we aim to provide. We have passed this on to our claims management team and they will be reaching out to help resolve your concerns. Thank you for being a part of 2-10 Home Buyers Warranty.
On Jan 24, 2022
On Feb 21, 2022
They refused to acknowledge our contract and still have not resolved our broken appliance. They offered next to nothing to replace it even though it was deemed unrepairable the first time they sent someone out. We have taken legal action.
Brian DeVaney, Saint Louis, MO
On Jan 03, 2022
2-10 Home Buyers Warranty has failed at every level. I have a sewage line clog that started 3 days ago and I have no working toilettes. They have dispatched 2 contractors who never showed up claiming they could not do the work required. I've been trying to call 2-10 for days and they keep hanging up on me. They say they are going to transfer me or put me on hold then just hang up. I still have no wo ..Read Full Review
2-10 Home Buyers Warranty has failed at every level. I have a sewage line clog that started 3 days ago and I have no working toilettes. They have dispatched 2 contractors who never showed up claiming they could not do the work required. I've been trying to call 2-10 for days and they keep hanging up on me. They say they are going to transfer me or put me on hold then just hang up. I still have no working toilettes or any help from 2-10. Because 2-10 cannot handle a simple clog or even handle having a discussion on the phone about my issue I am going to cancel my service and tell everyone I know to avoid this camoany. ..View less
HelpfulOn Jan 10, 2022
Hi Brian, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. Our records indicate that since posting this, you've been able to use an out of network contractor to resolve this issue. If you have any issues unresolved, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help.
Demetress Williams, Grovetown, GA
On Dec 03, 2021
The first contractor I had to reach out and he stated he couldn't make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn't covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. I ..Read Full Review
The first contractor I had to reach out and he stated he couldn't make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn't covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and really didn't. ..View less
HelpfulOn Dec 15, 2021
Hi Demetress, Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part ..Read Full Review
Hi Demetress, Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty. ..View less
Demetress Williams, Grovetown, GA
On Dec 03, 2021
The first contractor I had to reach out and he stated he couldn't make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn't covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. I ..Read Full Review
The first contractor I had to reach out and he stated he couldn't make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn't covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and rally didn't. ..View less
HelpfulTy C Henderson, Bellevue, NE
On Nov 28, 2021
It used to be a good service 3 yrs ago, now it's ridiculous. It took 2 months and a dozen phone calls to resolve a simple plumbing issue. Now my furnace is acting up, no way to talk to anyone, no way to escalate the claim. It's Winter with no heat. Wait times on the phone now are longer than an hour. I will absolutely not renew this "service."
HelpfulJacquelyn Chambers, Marietta, GA
On Nov 22, 2021
Worst experience ever. First contractor made 3 appointments with me and never showed up. Now 2-10 is showing that the new contractor should have the part but can't get in contact with anyone at 2-10 (was on hold for 58 minutes and had to hang up) or the Contractor. Unacceptable. UPDATE.. Now the contractor is saying they don't have the part even though 2-10 states Fedex Tracking has it as delivered. It ..Read Full Review
Worst experience ever. First contractor made 3 appointments with me and never showed up. Now 2-10 is showing that the new contractor should have the part but can't get in contact with anyone at 2-10 (was on hold for 58 minutes and had to hang up) or the Contractor. Unacceptable. UPDATE.. Now the contractor is saying they don't have the part even though 2-10 states Fedex Tracking has it as delivered. It will be another 2 weeks because the part has to be reordered. BUYING A WARRANTY APPEARS TO BE A WASTE OF TIME. I WILL BE WITHOUT A DRYER FOR OVER A MONTH. WHAT IF IT WAS MY OVEN OR FRIDGE?? I SHOULD'VE JUST GONE OUT ON MY OWN AND CALLED A REPAIR PERSON. ..View less
HelpfulOn Nov 22, 2021
Hi Jacquelyn, we're sorry to hear about the issues you've experienced. We have passed this on to our claims team and they will be giving you a call to help get this resolved. If you continue to experience any other issues, please let us know through private message at facebook.com/210HomeBuyersWarranty and we will be happy to assist in any way we can.
Poll M, Virginia Beach, VA
On Nov 02, 2021
They will waste your time and money, you'll think they'll cover your expenses but the service fee will cost more than you having the job done by a better contractor. It will take forever to speak to someone, you'll get the run around, passing you to different departments, then will make you wait more. They just offer stress.
HelpfulOn Nov 04, 2021
Hi Poll, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help.
J Hickman, Collinsville, TX
On Oct 22, 2021
We are very disappointed with the lack of customer support after experiencing a issue with our dishwasher. After following their process to include escalating with still no results. J. Hickman, Texas
HelpfulOn Nov 04, 2021
Hi James, we're sorry to hear about the issues you've experienced throughout this process. Base on our notes, you have a return appointment scheduled and a follow up contact from our customer experience team. If you continue to experience any other issues, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help get it resolved.
Annette Oliver, Tucson, AZ
On Oct 04, 2021
Absolutely terrible customer service, contractors, communications and follow through-not worth the stress and time; better off to hire, and pay, for the repairs out of pocket - regardless of prices.
HelpfulMarshall Craig, Fayetteville, NC
On Sep 21, 2021
I wish I had done my research before using this company. My friend referred me, I guess he was the exception and is the only person I’ve heard of who didn’t have an awful experience with these people. I mean….I’ve only had them a month and it’s been just painful. My AC went out 3 days after moving into my home I purchased from 3,000 miles away. I bought this home warranty f ..Read Full Review
I wish I had done my research before using this company. My friend referred me, I guess he was the exception and is the only person I’ve heard of who didn’t have an awful experience with these people. I mean….I’ve only had them a month and it’s been just painful. My AC went out 3 days after moving into my home I purchased from 3,000 miles away. I bought this home warranty for piece of mind. It took an entire month of calling everyday to get my AC fixed. The contractors who fixed it were great, but getting 2-10 to do their part was what took forever. Literally spent 3.5 weeks with no AC in the middle of summer in NC. Do yourself a favor and go with someone else. I have also filed another claim with them for my built in microwave that went out. It’s also been over a month, they’ve sent 2 different technicians to diagnose the issues and still haven’t approved repair or replacement on anything. I’m just done. I will be switching to a new home warranty service after this. ..View less
HelpfulOn Oct 04, 2021
Thank you for the alert, we are sorry to hear about the difficulty you're having. If you'd still need assistance feel free to reach out to us on Facebook page www.facebook.com/210homebuyerswarranty and a member from our escalations team will be able to help.
Marshall Craig, Fayetteville, NC
On Sep 21, 2021
I wish I had done my research before using this company. My friend referred me, I guess he was the exception and is the only person I’ve heard of who didn’t have an awful experience with these people. I mean….I’ve only had them a month and it’s been just painful. My AC went out 3 days after moving into my home I purchased from 3,000 miles away. I bought this home warranty f ..Read Full Review
I wish I had done my research before using this company. My friend referred me, I guess he was the exception and is the only person I’ve heard of who didn’t have an awful experience with these people. I mean….I’ve only had them a month and it’s been just painful. My AC went out 3 days after moving into my home I purchased from 3,000 miles away. I bought this home warranty for piece of mind. It took an entire month of calling everyday to get my AC fixed. The contractors who fixed it were great, but getting 2-10 to do their part was what took forever. Literally spent 3.5 weeks with no AC in the middle of summer in NC. Do yourself a favor and go with someone else. I have also filed another claim with them for my built in microwave that went out. It’s also been over a month, they’ve sent 2 different technicians to diagnose the issues and still haven’t approved repair or replacement on anything. I’m just done. I will be switching to a new home warranty service after this. ..View less
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On Feb 10, 2023
Hi Donald, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.